Atrium 7.6.04 SP5 Upgrade Issues
Since we upgraded our 7.6.04 SP4 environment to SP5 for ARS and Atrium to fix a memory leak within our CMDB we've noticed that for our ADDM dataset populated with a sync from ADDM the number of CI's normalised and reconciled has gone through the roof against what is actually coming through from ADDM. Previously we had around 11000 CI's normalised each night against the ADDM dataset and some 40ooo CI's reconciled as well. Normalization normally took just under an hour and recon around 2 hrs. Now were seeing nearlt 4 CI's normalised each night and around 16 CI's reconciled as well, with normalization taking some 7 hrs and recon upto 4 hrs and both jobs now cross one another. Has anyone else who has upgraded to 7.6.04 SP5 Atrium had any similar issues or can anyone suggest anything untoward that may be happening. We've had the ADDM sync turned off now for two days and we're still seeing huge numbers normlised and reconciled each night, yet no updates are coming in from ADDM. yours puzzled ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ADDM Synch to CMDB
I've had a look, and the boxed reports don't really give me what I'm looking for. We have recon running against the ADDM dataset every morning at 01:30hrs, and I'd like to know in the 24 hr period when the recon job has run, how many CI's ADDM has pushed through into the dataset ready for recon. The reason being, we recently upgraded ARS Atrium to 7.6.04 SP5and since then, recon of the ADDM dataset has doubled in length of operation and the number of CI's reconciled has gone up from approx 40k a night to approx. 150k a night and I'm trying to identify as one method of analysis if ADDM is suddenly pushing through a larger number of CI's or not. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, 8 April 2014 11:40 p.m. To: arslist@ARSLIST.ORG Subject: Re: ADDM Synch to CMDB There are reports inside of ADDM, and I'm currently on 8.3 (about to upgrade to 10) so my options may be a bit different from yours. One that may be helpful to you is the Hosts that failed last CMDB sync report. You get to it by clicking on the Reports tab, going under the Atrium Discovery Deployment grouping, and a few there, most notably the one that I suggested. If there are specific CIs that you want to verify, going into their record you can see a CMDB synchronization section on them that gives you useful statistics on them. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Monday, April 07, 2014 6:51 PM To: arslist@ARSLIST.ORG Subject: Re: ADDM Synch to CMDB I do, but don't really know what I'm looking for. or more important how to ask of it -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, 8 April 2014 11:14 a.m. To: arslist@ARSLIST.ORG Subject: Re: ADDM Synch to CMDB Do you have access to addm? They have reports and logs you can look at to see exactly what was pushed. Sent from my iPhone On Apr 7, 2014, at 6:48 PM, Simon Ellis simon.el...@telecom.co.nz wrote: Does anyone know if there is a way to query ADDM to find out if in any given period what it pushed through into the CMDB. I have the numbers from the recon job when that has run against the ADDM dataset, just would like to know if it matches what ADDM pushed through into the ADDM dataset. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ADDM Synch to CMDB
Does anyone know if there is a way to query ADDM to find out if in any given period what it pushed through into the CMDB. I have the numbers from the recon job when that has run against the ADDM dataset, just would like to know if it matches what ADDM pushed through into the ADDM dataset. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ADDM Synch to CMDB
I do, but don't really know what I'm looking for. or more important how to ask of it -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, 8 April 2014 11:14 a.m. To: arslist@ARSLIST.ORG Subject: Re: ADDM Synch to CMDB Do you have access to addm? They have reports and logs you can look at to see exactly what was pushed. Sent from my iPhone On Apr 7, 2014, at 6:48 PM, Simon Ellis simon.el...@telecom.co.nz wrote: Does anyone know if there is a way to query ADDM to find out if in any given period what it pushed through into the CMDB. I have the numbers from the recon job when that has run against the ADDM dataset, just would like to know if it matches what ADDM pushed through into the ADDM dataset. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Mid Tier Oddity
Either within our DEV environment which we have just upgraded to SP5, the mid tier running Version 7.6.04 SP5 201401161615 Hotfix and within our Production environment running SP4 with mid tier running Version 7.6.04 SP4 201312261406 Hotfix, when you open an Incident and go an expand any work notes created against that Incident we are seeing text encapsulated between html tags... spantest/span They are however not present in thw work info history. Wasn't present before we recently upgraded the mid tier components. Anyone else seen this oddity? I have logged it with support and await there response ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Why does the ARS Service take so long to start?
In our server group configuration start up of each server takes about 8-9 minutes, but that's due to partly BMC delivering our solution with every language pack under the sun installed as well, which we don't use. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, 20 February 2014 7:29 a.m. To: arslist@ARSLIST.ORG Subject: Re: Why does the ARS Service take so long to start? ** Based on the feedback here and off the list, would you all consider a start time between 2 - 3 minutes to be acceptable? I'm used to seeing a pretty long start time but after upgrading to 8.1 it does take a little more than two minutes, being just enough time for Windows to display an error about the service taking too long to start. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan Sent: Wednesday, February 19, 2014 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: Why does the ARS Service take so long to start? ** Team, Recently faced the same. followed felow points then i got BMC support. 1. Taken arstartup log to check the time consuming. 2. sent the ar.conf file. BMC recommended to change some configuration setting. 3. Apart from remedy end, need a support from network and SQL Team. 4. please check our BMC communities for this KB Article. Regards, Suresh Loganathan On Feb 19, 2014 9:45 PM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: ** I recall a while back someone explained that there is also a difference between SQL and Oracle DB where The ITSM env on Oracle takes longer to start than SQL Server Sent from my iPhone On Feb 19, 2014, at 10:18 AM, Pierson, Shawn shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com wrote: ** You bring up a good point. From what I've seen the CPU and RAM are never too high even when starting up, and the database connection should actually be a decent connection (both servers are on the same switch, which I can tell thanks to ADDM) but I'd think that probably is one of the limiting factors of startup. My suspicion is that BMC's increasing reliance on plugins, which seem to be black boxes that are hard to gain visibility into, is a major factor as well. It would be an interesting test to have two pieces of the same hardware with AR System installed, one with the full ITSM, another without ITSM (but for charity include the supporting AR System modules like Approval that normally aren't used in fully custom shops) but with an equal number of forms, groups, and users, and time the startup times of both. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, February 19, 2014 8:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Why does the ARS Service take so long to start? ** Shawn, In later versions of Remedy, you have the options to utilize multiple threads during the startup. As Rick points out, the main thing that Remedy is doing is pulling metadata out of the DB and storing it in RAM. So, there is a direct correlation between how many forms/fields/etc that you have, and how quickly you can get them out of the DB and into memory that determines how quickly your Remedy starts. Do you have that dedicated Fiber channel between your DB and App server that Remedy recommends? :) On Wed, Feb 19, 2014 at 5:57 AM, Pierson, Shawn shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com wrote: ** Since I have nothing better to do (just kidding, I'm swamped) I wanted to see if anyone on the list had a good explanation for something that has been an issue across multiple versions of Remedy for years. Specifically, on Windows, why does it take so long for Remedy to start up, and is there anything that can be done to make it load faster without sacrificing performance or functionality? If someone has found a way to get it to start up in less than 30 seconds, you should be given a job by BMC. It's been a while since I've worked with Remedy on Unix but I don't recall it taking as long to start as it does on Windows. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Re: Why does the ARS Service take so long to start?
Thanks Carl... been hunting high and low for information on that From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Thursday, 20 February 2014 10:17 a.m. To: arslist@ARSLIST.ORG Subject: Re: Why does the ARS Service take so long to start? ** Hi Simon, You may want to look into this utility if you are not using the language packs: https://communities.bmc.com/docs/DOC-27876 Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: 19 February 2014 19:58 To: arslist@ARSLIST.ORG Subject: Re: Why does the ARS Service take so long to start? ** In our server group configuration start up of each server takes about 8-9 minutes, but that's due to partly BMC delivering our solution with every language pack under the sun installed as well, which we don't use. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, 20 February 2014 7:29 a.m. To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Why does the ARS Service take so long to start? ** Based on the feedback here and off the list, would you all consider a start time between 2 - 3 minutes to be acceptable? I'm used to seeing a pretty long start time but after upgrading to 8.1 it does take a little more than two minutes, being just enough time for Windows to display an error about the service taking too long to start. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan Sent: Wednesday, February 19, 2014 11:40 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Why does the ARS Service take so long to start? ** Team, Recently faced the same. followed felow points then i got BMC support. 1. Taken arstartup log to check the time consuming. 2. sent the ar.conf file. BMC recommended to change some configuration setting. 3. Apart from remedy end, need a support from network and SQL Team. 4. please check our BMC communities for this KB Article. Regards, Suresh Loganathan On Feb 19, 2014 9:45 PM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: ** I recall a while back someone explained that there is also a difference between SQL and Oracle DB where The ITSM env on Oracle takes longer to start than SQL Server Sent from my iPhone On Feb 19, 2014, at 10:18 AM, Pierson, Shawn shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com wrote: ** You bring up a good point. From what I've seen the CPU and RAM are never too high even when starting up, and the database connection should actually be a decent connection (both servers are on the same switch, which I can tell thanks to ADDM) but I'd think that probably is one of the limiting factors of startup. My suspicion is that BMC's increasing reliance on plugins, which seem to be black boxes that are hard to gain visibility into, is a major factor as well. It would be an interesting test to have two pieces of the same hardware with AR System installed, one with the full ITSM, another without ITSM (but for charity include the supporting AR System modules like Approval that normally aren't used in fully custom shops) but with an equal number of forms, groups, and users, and time the startup times of both. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, February 19, 2014 8:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Why does the ARS Service take so long to start? ** Shawn, In later versions of Remedy, you have the options to utilize multiple threads during the startup. As Rick points out, the main thing that Remedy is doing is pulling metadata out of the DB and storing it in RAM. So, there is a direct correlation between how many forms/fields/etc that you have, and how quickly you can get them out of the DB and into memory that determines how quickly your Remedy starts. Do you have that dedicated Fiber channel between your DB and App server that Remedy recommends? :) On Wed, Feb 19, 2014 at 5:57 AM, Pierson, Shawn shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com wrote: ** Since I have nothing better to do (just kidding, I'm swamped) I wanted to see if anyone on the list had a good explanation for something that has been an issue across multiple versions of Remedy for years. Specifically, on Windows, why does it take so long for Remedy to start up, and is there anything that can be done to make it load faster without sacrificing performance or functionality? If someone has found a way to get it to start up in less than 30 seconds
Custom Notifications
Haven't looked to far into this as yet, thought i'd ask if it was feasible before plodding into it Wondering if it was possible to setup a custom notification against normalization to tell me whether a job has actually run or not, rather than having to go and check each time. Normalization Job Run form records the info i need access to. Just wonder if a notification can be setup against this form that i can check if a job has run or completed ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Establish executable version
Under Unix/linux, is there a way i can find the version of the arserverd executable? Just wondering if there is some command line i can run to establish what version it is? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Establish executable version
I thought there was a way of checking without having the AR up -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, 30 January 2014 9:52 a.m. To: arslist@ARSLIST.ORG Subject: Re: Establish executable version It will be listed in the armonitor.log (in your db directory) It is also listed in the Admin Console on the Platform tab of Server Information Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Wednesday, January 29, 2014 2:21 PM To: arslist@ARSLIST.ORG Subject: Establish executable version Under Unix/linux, is there a way i can find the version of the arserverd executable? Just wondering if there is some command line i can run to establish what version it is? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Establish executable version
Awesome Thank you.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of L G Robinson Sent: Thursday, 30 January 2014 10:33 a.m. To: arslist@ARSLIST.ORG Subject: Re: Establish executable version ** strings arserverd | grep ProdVers :-) Hope this is helpful. Larry On Wed, Jan 29, 2014 at 4:10 PM, Simon Ellis simon.el...@telecom.co.nzmailto:simon.el...@telecom.co.nz wrote: I thought there was a way of checking without having the AR up -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, 30 January 2014 9:52 a.m. To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Establish executable version It will be listed in the armonitor.log (in your db directory) It is also listed in the Admin Console on the Platform tab of Server Information Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Wednesday, January 29, 2014 2:21 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Establish executable version Under Unix/linux, is there a way i can find the version of the arserverd executable? Just wondering if there is some command line i can run to establish what version it is? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Development Question
Seemed to have stumped myself In a multi tenated solution i've created a new panel on the HPD:Help Desk form, added a panel holder and additional panels within that. The new panel is only visible to members of one company. The People records have the Company listed in the Access Restictions box of there people record. To establish the permissions for this tab, I mapped a role to a group and through DEV studio set permissions for the Panel so that role/group only have access. In our DEV environment where i developed this, it works like a dream, if you have the company listed in your people record under access restrictions no problem you can view the tab and you can log and search for tickets for that company. If you don't you can't see the tab/panel and you can't log tickets for that company. When i've moved this through into our Test environment, users with the correct access restrictions can create and search tickets for this company but can't view the new tab/panel. As the administrator i can. Permissions of the form are identical. Can't fathom out if i've missed something out, done something in DEV that i've forgotten to move through any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Development Question
Think I've found the problem On the Group form the group type was set as none, where as in DEV it was set as Change, everything else was the same. Flicking between the two allowed the panel tab to become visible Now noted for when I release to staging and prod Cheers Simon From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Wednesday, 22 January 2014 2:25 p.m. To: arslist@ARSLIST.ORG Subject: Re: Development Question ** Simon, Are the Group IDs on the Group form for the Company in question the same between your Dev and Test environments? Thad On Tue, Jan 21, 2014 at 3:30 PM, Simon Ellis simon.el...@telecom.co.nzmailto:simon.el...@telecom.co.nz wrote: Seemed to have stumped myself In a multi tenated solution i've created a new panel on the HPD:Help Desk form, added a panel holder and additional panels within that. The new panel is only visible to members of one company. The People records have the Company listed in the Access Restictions box of there people record. To establish the permissions for this tab, I mapped a role to a group and through DEV studio set permissions for the Panel so that role/group only have access. In our DEV environment where i developed this, it works like a dream, if you have the company listed in your people record under access restrictions no problem you can view the tab and you can log and search for tickets for that company. If you don't you can't see the tab/panel and you can't log tickets for that company. When i've moved this through into our Test environment, users with the correct access restrictions can create and search tickets for this company but can't view the new tab/panel. As the administrator i can. Permissions of the form are identical. Can't fathom out if i've missed something out, done something in DEV that i've forgotten to move through any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade from 7.6.4 to 8.1
Be interested to know what methodology you guys are using to perform your upgrades. Are you using a staging server or upgrading in situe… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Saturday, 11 January 2014 7:22 p.m. To: arslist@ARSLIST.ORG Subject: Re: Upgrade from 7.6.4 to 8.1 ** Same here. We actually finished our QA and about to start UAT on our upgrade from version 8.0 to 8.1p002. Found a few timezone related issues which we are working with BMC to resolve. Our users are global with some areas of the application using site local times. For us timezone is very important, other than that we did not see any stability issues so far. Our current production version 8.0 was also very stable. It has been in production for more than an year. We are on linux6.x and Oracle11. So far seems to be stable. On Friday, January 10, 2014 2:26:09 PM UTC-8, Jason Miller wrote: ** That is interesting. My understanding and from what I have seen 8.1 has been very solid. We are upgrading from 8.0 to 8.1 next month so we'll find out (although still only using SRM, WO and CM at this time). Jason On Fri, Jan 10, 2014 at 7:54 AM, Jim Coryat (jcoryat) jco...@micron.comjavascript: wrote: ** Kathy, Was there a reason you are electing to go to version 8.1? We have found that 8.1 was not a very good release of Remedy for BMC. We have encountered various defects that have caused stability issues with the arserver.exe process. We also encountered issues with the mid-tier and the use of a reverse proxy as well as iE 10 incompatibility. In contrast, 8.0 was much more stable in our experience. If you still intend on 8.1, be sure you get the latest patch applied and read everything there is to know about that release. Jim Coryat x34655 From: Gadgil, Abhijeet [mailto:abhijee...@bmc.comjavascript:] Sent: Thursday, January 09, 2014 7:55 AM Subject: Re: Upgrade from 7.6.4 to 8.1 ** Pl go through webinar below as a start: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:...@ARSLIST.ORGjavascript:] On Behalf Of Kathy Morris Sent: 08 January 2014 22:22 To: ars...@arslist.orgjavascript: Subject: Upgrade from 7.6.4 to 8.1 ** Hi, We are planning the upgrade from 7.6.4 to 8.1. Wondering what others have experienced with a 7.6.4 to 8x upgrade. Our company feels this upgrade is going to be “very difficult.” We have never archived any data. There were over 100 hotfixes applied to 7.6.4. Besides the release notes, is there any documentation to help with this painful process ☺ Are there any gotchas? Recommendations? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Incident ID*+ field displaying phone number
Another weird thing is if you bring a new incident up within the User Tool the Incident ID field displays the Incident ID numberThought it might be a cache issue... have flushed both server and local caches and still via the Mid Tier it's displaying the phone Number. our other environments which are identical are fine From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Thursday, 21 November 2013 4:39 p.m. To: arslist@ARSLIST.ORG Subject: Re: Incident ID*+ field displaying phone number ** This is weird. Does it happen on all incidents? If so, I would resort to filter logs to find what happens when submitting a new incident - Karthik On Nov 21, 2013 7:49 AM, Simon Ellis simon.el...@telecom.co.nzmailto:simon.el...@telecom.co.nz wrote: Don't know what's happened here but on our DEV server, I go to create an Incident ticket with no issue except hwne all good and done the Incident ID field is showing the contacts phone number and not the Incident ID number It's 7.6.04 SP4, The toggle switch switches between the field names okay. Screen shot attached. Any Ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.04 Form Permissions Question
Thx LJ, worked well From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, 14 October 2013 3:03 p.m. To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Form Permissions Question ** If it's a regular form, it should just show up, but if it isn't showing up, your form must be in a deployable application, which means you need to create a Role, and map that role to your regular group. On Oct 13, 2013 7:59 PM, Simon Ellis simon.el...@telecom.co.nzmailto:simon.el...@telecom.co.nz wrote: ** That would work better, but how do you get a regular group selectable in the permissions lists for that Panel? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, 14 October 2013 2:47 p.m. To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Form Permissions Question ** Dynamic groups are assigned by values in fields on records, specifically a field with the same field id as your dynamic group, but that doesn't sound like what you want to do, it sounds like you want a regular group, that you assign to people, and that group has access to the panel On Oct 13, 2013 7:42 PM, Simon Ellis simon.el...@telecom.co.nzmailto:simon.el...@telecom.co.nz wrote: I've created a new Panel on a form in which everyone currently has access to that form. I want the new panel to only be accesible to a particular set of individuals. I've tried creating a new dynamic group which then becomes accessible in the permissions list on the form, but how do i associate that new group to an individual. Via the User form it's not selectable to add to a user's profile. What's the best way to do this? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
7.6.04 Form Permissions Question
I've created a new Panel on a form in which everyone currently has access to that form. I want the new panel to only be accesible to a particular set of individuals. I've tried creating a new dynamic group which then becomes accessible in the permissions list on the form, but how do i associate that new group to an individual. Via the User form it's not selectable to add to a user's profile. What's the best way to do this? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.04 Form Permissions Question
That would work better, but how do you get a regular group selectable in the permissions lists for that Panel? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, 14 October 2013 2:47 p.m. To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Form Permissions Question ** Dynamic groups are assigned by values in fields on records, specifically a field with the same field id as your dynamic group, but that doesn't sound like what you want to do, it sounds like you want a regular group, that you assign to people, and that group has access to the panel On Oct 13, 2013 7:42 PM, Simon Ellis simon.el...@telecom.co.nzmailto:simon.el...@telecom.co.nz wrote: I've created a new Panel on a form in which everyone currently has access to that form. I want the new panel to only be accesible to a particular set of individuals. I've tried creating a new dynamic group which then becomes accessible in the permissions list on the form, but how do i associate that new group to an individual. Via the User form it's not selectable to add to a user's profile. What's the best way to do this? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.04 Form Permissions Question
Thanks LJ, I will have a play there and see what happens... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, 14 October 2013 3:03 p.m. To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Form Permissions Question ** If it's a regular form, it should just show up, but if it isn't showing up, your form must be in a deployable application, which means you need to create a Role, and map that role to your regular group. On Oct 13, 2013 7:59 PM, Simon Ellis simon.el...@telecom.co.nzmailto:simon.el...@telecom.co.nz wrote: ** That would work better, but how do you get a regular group selectable in the permissions lists for that Panel? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, 14 October 2013 2:47 p.m. To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Form Permissions Question ** Dynamic groups are assigned by values in fields on records, specifically a field with the same field id as your dynamic group, but that doesn't sound like what you want to do, it sounds like you want a regular group, that you assign to people, and that group has access to the panel On Oct 13, 2013 7:42 PM, Simon Ellis simon.el...@telecom.co.nzmailto:simon.el...@telecom.co.nz wrote: I've created a new Panel on a form in which everyone currently has access to that form. I want the new panel to only be accesible to a particular set of individuals. I've tried creating a new dynamic group which then becomes accessible in the permissions list on the form, but how do i associate that new group to an individual. Via the User form it's not selectable to add to a user's profile. What's the best way to do this? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Fine-tuning or adjusting configuration parameters after installing CMDB or other AtriumCore applications
Currently in the process of carrying out the suggested activities in https://kb.bmc.com/infocenter/index?page=contentid=KA370107 Have an issue when applying Plugin-ARDBC-Threads: 4 12 in the ar.conf. What i am observing is activities within the User Tool become un responsive when accessing areas like the System Information form. In our dev environment BMC Support suggested making the following parameter changes: Private-RPC-Socket: 390620 4 6 to Private-RPC-Socket: 390620 10 15 Private-RPC-Socket: 390635 4 10 to Private-RPC-Socket: 390635 10 20 This worked there, and i could keep the Plugin-ARDBC-Threads: 4 12 in the ar.conf as well. However as i've gone through to applying the same changes to our test environment, i can only get the tool to work properly with the Plugin-ARDBC-Threads: 4 12 parameter commented out in the ar.conf file. Anyone had similar issues applying these changes? What's the significance of the Plugin-ARDBC-Threads: 4 12 parameter? Can i just leave it out? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BMC Certified Professional: BMC Remedy IT Service Management 7.6.04 Practical Exam
Anyone done it yet? I'm currently studing for the assessment test as a precursor to taking the practical, wondering if anyone had any experiences to share? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Error during processing : ARERR [9241] Cannot create report directory
Have been performing an upgrade from an unpatched version of 7.6.04 to 7.6.04 SP4. Having updated the mid tiers servers we get the following error message when trying to run a report. Error during processing : ARERR [9241] Cannot create report directory /appl/BMC/ARSystem/midtier/reports/m11c23c11b16/A7E119CEC92161AB274B350726B50426. Please see your administrator. Tis is all on a linux setup. Have ensured the correct owner and group are specified for the mid tier servers directory paths. Have also set permissions to allow full access. Cannot see any java out of memory errors that maybe impacting the reports being generated. Anyone got any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AIE and Reconciliaiton job import issues
You'd be better off running the command line dataimport tool rather than through the Data Import graphical user tool... dataimporttool.exe -x serverName -u loginName -p loginPassword -o pathOfTheAIE_Configuration.arxFile -l logfiledestinationPath -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Newmark Sent: Tuesday, 11 June 2013 5:18 a.m. To: arslist@ARSLIST.ORG Subject: AIE and Reconciliaiton job import issues Hi All, I have created some pretty large AIE and Reconciliation Engine jobs in a development 7.6.04 environment. I have exported both the AIE configuration and the Reconciliation jobs to .ARX files. I am having issues importing them into my production environment using Data Import. When I run the import against the AIE ARX file, I only get the CI Class Mappings imported. I do not get my Data Exchanges, Relationship Class or AR System Form Mappings imported. When I run the import of the Reconciliation jobs, I get nothing. has anybody imported these files into 7.6.04 and what tricks did you use to get everything over? Thanks! Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Atrium Upgrade to SP4
Completed an upgrade of Atrium to SP4 last week and have gone to verify the aitrium integration engine and have noticed that post upgrade the file name path in all our mappings for any of our data exchanges has changed. For example pre upgrade the path to where the data file was located was specified in the mapping as: /appl/BMC/AtriumCore/aie/service/data/NewTCNZ_ComputerSystem Post upgrade the path specified is now: /appl/BMC/AtriumCore/aie/service/datadata/NewTCNZ_ComputerSystem It's changed everything to look up everything in a folder called datadata which doesn't exist. I'm now stumped as to how to correct this. I can export everything out of one of our NPE environments and place over the top. I can export everything to an .arx file and manually amend the entries and then import them back in. IS there any better way of correcting the file name path in a mapping? Anyone know why this happened? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy - ARS 7.6.04 SP4 Install Fails
How are you connecting to the Oracle Database? We had an issue when trying to
connect using the Oracle SID, when we changed it to connect via the Oracle
Server Name we got the upgrade prompt screen...
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, 25 April 2013 4:45 a.m.
To: arslist@ARSLIST.ORG
Subject: Remedy - ARS 7.6.04 SP4 Install Fails
**
Trying to go from:
ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Oracle 11.2.0.3.0 - 64bit DEV
Win 2008 VMServer
To
ITSM 7.6.04 SP4
ARS 7.6.04 SP4
Oracle 11.2.0.3.0 - 64bit DEV
Win 2008 VMServer
I am trying to install ARS 7.6.04 SP4 It never asks if I am upgrading. The
system bombs out at the very end. It tells me that the database information is
incorrect. I looked in the BMC KB and all I could find there was that my
server name was too long!
FQDN - xxRemedy7tx.xx.org
Alias - xxRemedy7tx.xx
I used the standard xx#x# password.
Any ideas?
BMC KB Solution:
You need to have the short server name for the Server Name field during the SP4
installer.
Database access errors are another possible cause, check the install log for
messages such as:
{Description=[Failed to check database connection,DB server],Detail=[ORA-01017:
invalid username/password; logon denied]}
The database error is likely the password is incorrect and it is recommended to
type the password even if you see the password field already populated.
Error Messages at the end of the install:
1) LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to get database
connection],Detail=[[SQLERRORCODE]=1017 [SQLMESSAGE]=ORA-01017: invalid
username/password; logon denied]}
2) THROWABLE EVENT {Description=[Failed to execute
prepareConnection],Detail=[Failed to prepare db connection
ERROR CODE=1017
MESSAGE=ORA-01017: invalid username/password; logon denied
SQL STATE=72000]}
Throwable=[java.sql.SQLException: ORA-01017: invalid username/password; logon
denied
oracle.jdbc.driver.SQLStateMapping.newSQLException(SQLStateMapping.java:119)
oracle.jdbc.driver.DatabaseError.newSQLException(DatabaseError.java:115)
oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:221)
oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:467)
oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:409)
oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:401)
oracle.jdbc.driver.T4CTTIoauthenticate.receiveOauth(T4CTTIoauthenticate.java:852)
oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:427)
oracle.jdbc.driver.PhysicalConnection.init(PhysicalConnection.java:493)
oracle.jdbc.driver.T4CConnection.init(T4CConnection.java:198)
oracle.jdbc.driver.T4CDriverExtension.getConnection(T4CDriverExtension.java:29)
oracle.jdbc.driver.OracleDriver.connect(OracleDriver.java:502)
java.sql.DriverManager.getConnection(Unknown Source)
java.sql.DriverManager.getConnection(Unknown Source)
com.bmc.install.utility.jdbc.impl.OracleDatabaseHelperImpl.getConnection(OracleDatabaseHelperImpl.java:74)
com.bmc.install.utility.jdbc.DatabaseHelper.getConnection(DatabaseHelper.java:247)
com.bmc.install.utility.jdbc.DatabaseHelper.getConnection(DatabaseHelper.java:210)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageDatabaseBusinessTask.prepareConnection(ARServerManageDatabaseBusinessTask.java:595)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageDatabaseBusinessTask.processDBVendorTablesSqlFile(ARServerManageDatabaseBusinessTask.java:773)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageDatabaseBusinessTask.execute(ARServerManageDatabaseBusinessTask.java:101)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)
java.lang.Thread.run(Unknown Source)]
3) LOG EVENT {Description=[AR System Server failed],Detail=[featureARServer]}
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Re: AR Patch Upgrade 7.6.04 Patch 4
We got delivered from BMC a 7.6.04 environment, we have AR patched to SP2 but Atrium is un patched and we want o get everything up to SP4. We have no base customizations, everything has been overlayed... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, 5 April 2013 2:03 p.m. To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 It will help to know what version to what version you'll are trying to move from and your current architecture and environment.. Without which it is only possible to give you very generalized information. One advise that will work irrespective of what your architecture and environment is, is that you got to give it a whole lot of more memory and processing power than your previous version. I have other than that not run into anything 'major' that's worth talking about (considering that everyone these days knows you got to prepare your apps if they have been customized, to compare the differences to create an overlay layer). Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul Sent: Thursday, April 04, 2013 6:48 PM To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 Also interested in this. Sent from my iPhone On Apr 1, 2013, at 4:27 PM, Simon Ellis simon.el...@telecom.co.nz wrote: Hi, We're currently starting to put together our first ever pacth upgrade, Upgrading 7.6.04 to Patch 4. Was wondering if anyone out there had process plan, not step by step of how to do, but more of things to consider, order of performance that they could share to give us a leg up on what to do. regards Simon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR Patch Upgrade 7.6.04 Patch 4
No need to worry about anything in a server group? i.e. we don't need to remove anything from within a server group, just have them down for the install -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, 5 April 2013 2:42 p.m. To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 Straight forward case of running the installer. SP2 to SP4 has only bug fixes and no added features. I have done this mostly on Windows with no gotchas or anything to report. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Thursday, April 04, 2013 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 We got delivered from BMC a 7.6.04 environment, we have AR patched to SP2 but Atrium is un patched and we want o get everything up to SP4. We have no base customizations, everything has been overlayed... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, 5 April 2013 2:03 p.m. To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 It will help to know what version to what version you'll are trying to move from and your current architecture and environment.. Without which it is only possible to give you very generalized information. One advise that will work irrespective of what your architecture and environment is, is that you got to give it a whole lot of more memory and processing power than your previous version. I have other than that not run into anything 'major' that's worth talking about (considering that everyone these days knows you got to prepare your apps if they have been customized, to compare the differences to create an overlay layer). Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul Sent: Thursday, April 04, 2013 6:48 PM To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 Also interested in this. Sent from my iPhone On Apr 1, 2013, at 4:27 PM, Simon Ellis simon.el...@telecom.co.nz wrote: Hi, We're currently starting to put together our first ever pacth upgrade, Upgrading 7.6.04 to Patch 4. Was wondering if anyone out there had process plan, not step by step of how to do, but more of things to consider, order of performance that they could share to give us a leg up on what to do. regards Simon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: An unexpected fork in the road...
All the very best to you... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, 5 April 2013 2:25 p.m. To: arslist@ARSLIST.ORG Subject: OT: An unexpected fork in the road... ** Hi All, I watched the movie Moneyball a few nights ago. Billy Beane (general manager for the Oakland A's) had advice for delivering bad news - just give it to 'em straight. So here goes. As of April 5th, I'm no longer an employee of BMC Software, Inc. While my disclaimer has always stated that my participation in this group wasn't an official function for BMC, obviously this turn of events puts a significant kink in my continued involvement in the ARSList. :-) Note that this is in no way a result of the April Fool's posting that I sent out... lest someone jump to an errant conclusion. I won't be able to discuss any details of the situation, but you guys deserved to hear the news straight from the horse's a er... mouth. This has been an amazing 7 years of my career and all of you are the reason for that. This is the most vibrant, animated and supportive group I've ever had the pleasure to be a part of. I've met many of you in person, talked with even more in virtual space, but I feel like a part of a family with all of you. I will truly miss the opportunity to represent the brand and products that you channel so much passion and positive energy towards. This E-mail address (david_eas...@bmc.commailto:david_eas...@bmc.com) will cease functioning, but I've created a new E-mail address (david_easter...@yahoo.commailto:david_easter...@yahoo.com) and subscribed to the list as a private citizen. I'll continue to contribute what I can - just from a different vantage point. So this isn't goodbye - just a change in the weather... -David J. Easter (Previously) Manager of Product Management, AR System The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR Patch Upgrade 7.6.04 Patch 4
Thanks Joe, much appreciated will let everyone know how it goes... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, 5 April 2013 2:56 p.m. To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 Haven't tried it on a server group yet, but I don't see why you would need to do any of that either. It doesn't alter the database structure so the other servers in the server group should still be able to connect when one has been patched. But I don't see why you would leave some servers unpatched. I would do them all one after the other.. The only thing I would do (although I do not see the need to) is stop the service on the other servers too and declare a maintenance outage.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Thursday, April 04, 2013 9:52 PM To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 No need to worry about anything in a server group? i.e. we don't need to remove anything from within a server group, just have them down for the install -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, 5 April 2013 2:42 p.m. To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 Straight forward case of running the installer. SP2 to SP4 has only bug fixes and no added features. I have done this mostly on Windows with no gotchas or anything to report. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Thursday, April 04, 2013 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 We got delivered from BMC a 7.6.04 environment, we have AR patched to SP2 but Atrium is un patched and we want o get everything up to SP4. We have no base customizations, everything has been overlayed... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, 5 April 2013 2:03 p.m. To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 It will help to know what version to what version you'll are trying to move from and your current architecture and environment.. Without which it is only possible to give you very generalized information. One advise that will work irrespective of what your architecture and environment is, is that you got to give it a whole lot of more memory and processing power than your previous version. I have other than that not run into anything 'major' that's worth talking about (considering that everyone these days knows you got to prepare your apps if they have been customized, to compare the differences to create an overlay layer). Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul Sent: Thursday, April 04, 2013 6:48 PM To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 Also interested in this. Sent from my iPhone On Apr 1, 2013, at 4:27 PM, Simon Ellis simon.el...@telecom.co.nz wrote: Hi, We're currently starting to put together our first ever pacth upgrade, Upgrading 7.6.04 to Patch 4. Was wondering if anyone out there had process plan, not step by step of how to do, but more of things to consider, order of performance that they could share to give us a leg up on what to do. regards Simon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AR Patch Upgrade 7.6.04 Patch 4
Hi, We're currently starting to put together our first ever pacth upgrade, Upgrading 7.6.04 to Patch 4. Was wondering if anyone out there had process plan, not step by step of how to do, but more of things to consider, order of performance that they could share to give us a leg up on what to do. regards Simon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Manage Knowledge Sources - Rebuild Index
In the Knowledge Management Console under Manage Knowledge Sources, trying to get a grasp of the purpose/benefit of performing ad-hoc re indexes. Have tried reading through the BMC Knowledge Manegement Admin Guide and it seems to cloud the waters for me. Anyone offer any insight into this functionality? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: FTS on Virtual Machines - 7.6.04
We implemented the attached recommendations from BMC for FTS in our Linux Server Group. Could barely get FTS to last more than a couple of weeks and now since implementing the recommendations it's been stable for 2 months. Simon From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Tuesday, 5 February 2013 8:28 a.m. To: arslist@ARSLIST.ORG Subject: FTS on Virtual Machines - 7.6.04 ** I've spent a LOT of time on this with BMC support and I wanted to know if anyone else had similar problems and how they fixed it. Essentially we can not get FTS to remain stable. It will always eventually crash and need to be restarted, which essentially means restarting ARS since its' a plugin. We have Suse linux servers in the server group that are VM's. The mount points where the application is installed is pretty fast NAS (SAN? one of the two) and the index files live here as well. BMC has told us - by way of Lucene, which is the underlying product - that the actual mechanism that writes to SAN/NAS drives is not good for the types of file operations which FTS does in order to do it's work. Essentially we always end up with some form of file lock or read error. In short, you have to have an actual physical drive hooked up the box to make this work. That's NOT happening in our environment. Essentially there's a problem - BMC is saying they support VM's, but FTS can use virtual disks - and it's not really BMC's fault so much as the fault of the underlying engine. Anyone else run into this? Heck, we are getting FTS errors at times when it's been turned OFF for weeks. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 Cell: 715-398-5056 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Configuring FTS for performance in a server group.docx.docx Description: Configuring FTS for performance in a server group.docx.docx
ADDM Synchronization causing AR Server memory leak
HI, Has anyone encountered a situation whereby the synchronization of data between ADDM and AR Admin server has caused the physical memory on the ar server to be chewed up? We are seeing between 6% 8% of physical memory on our ar server is being chewed up on a daily basis whilst the ADDM synch (which runs continuosly) is turned on. We've turned it off a couple of times recently and memory has then remained static. Turn it on again and it goes up. Currently we're getting about 20 days before we have to restart the stack as all physical memory and swap has been consumed. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Memory Leak Main Admin Server (Unix)
Has anyone experienced physical memory leaks on there main admin server in a server group configuration? We're running 7.6.04 on RedHat 5 with 4 ar servers. The three ar servers the users connect through via the mid tier show stable physical memory at between 40% 50%, yet our main admin server is progressively comsuming between 4% 8% physical memory each day and it doesn't get released. Currently we're getting about 20-25 days before we have to restart the stack. We installed tcmalloc as a memory manager process back in October as any caching activities (adding spg's/sla's) was consuming memory which in itself was never being released. tcmalloc allowed us to stabilise that. None of the log's are showing anything untoward happening on the box. Apart from user ITSM activity we have ADDM synch into the cmdb, reconciliation activities, normalization and AIE data exchanges going on. Anyone else experienced or experiencing non releasing physical memory on their admin servers? We do have a ticket logged with support. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Data Management Tool 7.6.04
Have successfully used the data management tool to load data from the spreadsheets. Data contained within the spreadsheets for some notes fields had text seperated over several lines. When you use the tool, the text then appears on one line. Is there a way to re format the text imported back to it's original look within the spredsheet? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data Management Tool 7.6.04
Bugger... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, 29 January 2013 10:30 a.m. To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool 7.6.04 Simon, I don't believe there is. The reason it was lost is the DMT converts the spreadsheets from XLS to CSV, this CSV can't have multi-line encoding, so it has to strip the enters out before it's even loaded into Remedy, which means that Remedy knows nothing about it having ever existed. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Monday, January 28, 2013 2:25 PM To: arslist@ARSLIST.ORG Subject: Data Management Tool 7.6.04 Have successfully used the data management tool to load data from the spreadsheets. Data contained within the spreadsheets for some notes fields had text seperated over several lines. When you use the tool, the text then appears on one line. Is there a way to re format the text imported back to it's original look within the spredsheet? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SNMP traps
We're monitoring... arsServerStat-API-Requests arsServerStat-CPU arsServerStat-Since-Start arsServiceType arsServerStat-Current-Users aesState -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of S Test Sent: Wednesday, 23 January 2013 4:38 a.m. To: arslist@ARSLIST.ORG Subject: SNMP traps Hi Listners, I want to find out uses of Remedy snmp traps people use for monitoring If you use it what are you monitoring? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Anyone on the list ever tried the TC Malloc fix for ARS (Applies to Linux ARS Servers Only)?
We implemented this back in October within our redhat environment. It does work. However we are still experiencing memory issues when any system process crashes and armonitor recovers. A couple of times when the recon process crashed with a signal 11, the memory manager cannot handle it and the physical memory justs goes up and up until eventually it gives up and we have to restart the application. But with everything okay these settings do work. Reaching activities are much better with tcmalloc installed. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Friday, 21 December 2012 5:10 a.m. To: arslist@ARSLIST.ORG Subject: Anyone on the list ever tried the TC Malloc fix for ARS (Applies to Linux ARS Servers Only)? ** I am just curious if anyone has tried it and had any success with it ... https://kb.bmc.com/infocenter/index?page=contentid=KA347994actp=searchviewlocale=en_USsearchid=1356018348156 Thanks, Sean _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Monitoring
The list can be endless... we utilise, Spectrum, Splunk, MEAM (Managed Engine Application Management) as well as a number of other tools for monitoring the OS and the database. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of S Test Sent: Friday, 7 December 2012 9:17 a.m. To: arslist@ARSLIST.ORG Subject: Monitoring Listners, What are different monitoring tools, ways to proactivley monitor Midtier, Apache, Weblogic, ARS application Servers What are the ways to find out and notify that the server is down. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ***Error: Number of tokens exceed the number of columns***
Hi there, Another interesting fact is that the site entry is identical for all records, so I'm importing say 100 CI's all for the same site and every other record is skipped. I did look and see if there was any extra characters or magic spaces, but nothing. Also with the dos2unix conversion of the csv all fields are encapsulated within double quotes, but it's not every separated element. It would be strange to put it round every other record when the proceeding one works fine... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, 4 December 2012 3:02 a.m. To: arslist@ARSLIST.ORG Subject: Re: ***Error: Number of tokens exceed the number of columns*** Simon, CSV is an interesting format...there are actually tons of different configurations for it...but if you remove Site and it works fine, can you investigate your data and tell me if there are around every comma separated element? Is there a , inside of the site data, is it possible that there is a hidden carriage return (enter) in the data that's causing the issue? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Sunday, December 02, 2012 6:13 PM To: arslist@ARSLIST.ORG Subject: ***Error: Number of tokens exceed the number of columns*** I am trying to run an AIE CI Class Mapping Data Exchange in a Linux environment into the Monitor and ComputerSystem class (2 different loads). Every other record is skipped in the data exchange when I populate site information into my csv. With the debugging enabled and apon examiniation i see the following information returned. ***Error: Number of tokens exceed the number of columns*** The site infromation is correct as it is identical for all the CI's I am adding, but every other record is skipped. If i remove the site information from the csv, all the data goes in without issue. Has anyone experienced this sort of issue before? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
***Error: Number of tokens exceed the number of columns***
I am trying to run an AIE CI Class Mapping Data Exchange in a Linux environment into the Monitor and ComputerSystem class (2 different loads). Every other record is skipped in the data exchange when I populate site information into my csv. With the debugging enabled and apon examiniation i see the following information returned. ***Error: Number of tokens exceed the number of columns*** The site infromation is correct as it is identical for all the CI's I am adding, but every other record is skipped. If i remove the site information from the csv, all the data goes in without issue. Has anyone experienced this sort of issue before? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Output armonitor.log to syslog
Just taken onboard Splunk to read syslog messages sent from all servers. Wonderfully we pick up messages sent to arerror.log which we can alert against, but am wishing to also monitor the armonitor.log. Has anyone been able to send the output of armonitor.log to syslog in a Linux environment? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Output armonitor.log to syslog
Hi Matt, I tried that tact with them, but they seemed adamant they wanted armonitor.log to output to syslog. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Friday, 9 November 2012 9:18 a.m. To: arslist@ARSLIST.ORG Subject: Re: Output armonitor.log to syslog Simon, Is there a reason you don't simply have Splunk configured to monitor the armonitor.log itself? You may need to create some custom filtering to get it readable, but I don't think that takes too long, if you've got a decent Splunk developer/admin. Good luck! Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Thursday, November 08, 2012 1:55 PM To: arslist@ARSLIST.ORG Subject: Output armonitor.log to syslog Just taken onboard Splunk to read syslog messages sent from all servers. Wonderfully we pick up messages sent to arerror.log which we can alert against, but am wishing to also monitor the armonitor.log. Has anyone been able to send the output of armonitor.log to syslog in a Linux environment? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 300 Malloc failed on server
What O/S are you running on? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Thursday, 25 October 2012 9:43 a.m. To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server We are getting this error intermittently over the past couple of weeks Have you recently customized anything in that area? I've seen this happen when access rights to a newly-created field are not properly defined. -D -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, October 24, 2012 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server Ken, It sounds like your arserver was bouncing up against a upper memory limit. This can happen sometimes with memory leaks that don't properly release memory once used. A restart of the service brings the system back down to initial minimums of startup. You may want to make sure that you are on the most recent patch of 7.5 to ensure that any known issues are taken care of properly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Wednesday, October 24, 2012 1:42 PM To: arslist@ARSLIST.ORG Subject: ARERR 300 Malloc failed on server ** We are getting this error intermittently over the past couple of weeks. The most consistent time it is occurring is when trying to attach a largish attachment (around 4MB). Some have also received it when trying to open an attachment. Yesterday for awhile we were getting the error anytime the SDA's were trying to attach any attachment to an Incident. I ended up restarting the ar server service. Has anybody run across something similar? (Arerr 300 when working with attachments) I have a support request in with BMC and waiting for a reply. The KB articles I found did not seem to apply. Thanks Ken Cecil 574-283-4248 kce...@hubbell.com AR 7.5 ITSM 7.6 Windows 2003 Enterprise 64bit SQL 2008 This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.com http://www.hubbell.com/ - Hubbell Incorporated _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Bulk Load CI Relationships
Is it possible with the tool to bulk load the relationship of a CI to a Contract? I can bulk load through the Transactional-Contract.xls spreadsheet via the Data Load Console the relationship between a contract and a Master Contract. But I would like to be able to bulk load via any means the relationship of a CI to be associated with a contract. Is this possible? How would you implement this? Or where would I need to start looking to be able to perform this function? Looking at the Transactional-Contract.xls spreadsheet no other tab jumps out at me as being able to perform this function. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 300 Malloc failed on server
Not sure how related this is, but we were experiencing memory blowout issues with server reaching within what is our Redhat O/S setup. We've had to change the memory manager remedy and the OS use to control this. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Thursday, 25 October 2012 10:04 a.m. To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server Simon, The servers are Windows Server 2003 Enterprise 64 bit with 10 GB RAM. David, New changes transported to production over since the beginning of September. LJ, That is what I thought. When everything hit the fan yesterday the arserver.exe process was only using ~1.2 GB of RAM. It is a 64 bit OS so I think that seems pretty low to cause an out of memory issue? Lisa, We get the error in both the Mid Tier and WUT. Thanks guys, Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Wednesday, October 24, 2012 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server What O/S are you running on? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Thursday, 25 October 2012 9:43 a.m. To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server We are getting this error intermittently over the past couple of weeks Have you recently customized anything in that area? I've seen this happen when access rights to a newly-created field are not properly defined. -D -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, October 24, 2012 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server Ken, It sounds like your arserver was bouncing up against a upper memory limit. This can happen sometimes with memory leaks that don't properly release memory once used. A restart of the service brings the system back down to initial minimums of startup. You may want to make sure that you are on the most recent patch of 7.5 to ensure that any known issues are taken care of properly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Wednesday, October 24, 2012 1:42 PM To: arslist@ARSLIST.ORG Subject: ARERR 300 Malloc failed on server ** We are getting this error intermittently over the past couple of weeks. The most consistent time it is occurring is when trying to attach a largish attachment (around 4MB). Some have also received it when trying to open an attachment. Yesterday for awhile we were getting the error anytime the SDA's were trying to attach any attachment to an Incident. I ended up restarting the ar server service. Has anybody run across something similar? (Arerr 300 when working with attachments) I have a support request in with BMC and waiting for a reply. The KB articles I found did not seem to apply. Thanks Ken Cecil 574-283-4248 kce...@hubbell.com AR 7.5 ITSM 7.6 Windows 2003 Enterprise 64bit SQL 2008 This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.com http://www.hubbell.com/ - Hubbell Incorporated _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third
Re: Bulk Load CI Relationships
We're trying to associate/relate hardware to contracts, don't think this does it for us... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, 25 October 2012 2:33 p.m. To: arslist@ARSLIST.ORG Subject: Re: Bulk Load CI Relationships Shouldn't this be handled via the license jobs on the SAM Console in 7.6.4? The way I've done it is to load the data in through various means to create the CIs, and the license jobs (which you have to build, but can be fairly generic) can relate them to the Contracts in an automated fashion. If you are on an older version like 7.0.3 it's even easier since there is no need for license jobs and the CIs just become related upon creation. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Wednesday, October 24, 2012 6:25 PM To: arslist@ARSLIST.ORG Subject: Bulk Load CI Relationships Is it possible with the tool to bulk load the relationship of a CI to a Contract? I can bulk load through the Transactional-Contract.xls spreadsheet via the Data Load Console the relationship between a contract and a Master Contract. But I would like to be able to bulk load via any means the relationship of a CI to be associated with a contract. Is this possible? How would you implement this? Or where would I need to start looking to be able to perform this function? Looking at the Transactional-Contract.xls spreadsheet no other tab jumps out at me as being able to perform this function. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
7.6.04 Knowledge Management Search results
Hi, got a customer request whereby when they perform a Knowledge Search within Knowledge Management they wish to exclude from the returned results all articles that are retired. Not sure where to start looking, certainly can't find anything in the advanced search criteria they could set themselves, was wondering if there was anywhere in the workflow i could look to see if i could limit the returned results, but don't know where to start looking. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 Knowledge Management Search results
Thanks for that Carl, certainly does that for them, though they have asked for a permanent solution whereby they don't need to specify whether the Article Status is Published or Not... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Wednesday, 26 September 2012 9:10 a.m. To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Knowledge Management Search results Hi, this is based on permissions. If no RKM permissions are assigned, then the user will only see Published articles. RKM Viewer and above can see all articles in Draft or a Review stage. You can also specify in the advanced criteria to only search for articles based on Article Status, but this would be for a set Status value. Cheers Carl http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: 25 September 2012 21:55 To: arslist@ARSLIST.ORG Subject: 7.6.04 Knowledge Management Search results Hi, got a customer request whereby when they perform a Knowledge Search within Knowledge Management they wish to exclude from the returned results all articles that are retired. Not sure where to start looking, certainly can't find anything in the advanced search criteria they could set themselves, was wondering if there was anywhere in the workflow i could look to see if i could limit the returned results, but don't know where to start looking. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AIE Instances
When managing data exchanges within the aie console is there any issue having multiply exchanges running under seperate instances? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Mass Asset Updates
Got a whole heap of CMDB updates to perform - around 1500, numerous fields... Is there a way to either through the data import tool or through aie to just update the fields being changed without having to export the CI's amend the data and re import everything? Regards Simon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
CMDB Mass Updates
Got a whole heap of CMDB updates to perform – around 1500, numerous fields… Is there a way to either through the data import tool or through aie to just update the fields being changed without having to export the CI’s amend the data and re import everything? Regards Simon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
