Re: How to send the Incident Work log, Status ...etc updates to third part via web service?

[Suresh Loganathan]

My understanding, its possible. But write 2 filter. That will satisfy your
exact requirement.

On 18 Jul 2017 10:18 a.m., "Abhi$hek"  wrote:

> **
> Can we achieve it with the help of single filter only so as to accommodate
> both status as well as worklog update towards third party.
>
> On 18-Jul-2017 8:06 AM, "Suresh Loganathan"  wrote:
>
>> **
>> Hello Abishek,
>>
>> Can you please create a 2 filter based on the 3rd party wsdl. One filter
>> related to HPD:HELP DESK and another one for HPD:WORK LOG.
>>
>> Regards,
>> Suresh L
>>
>> On 17 Jul 2017 6:24 p.m., "Abhishek Anand" 
>> wrote:
>>
>>> Hi Experts,
>>>
>>> Please could you assist in designing the flow for below scenario in
>>> Remedy 8.1.02:-
>>>
>>> How to send the Incident Work log, Status ...etc updates to third part
>>> via web service?
>>>
>>> Early response will be highly appreciated.
>>>
>>> Cheers,
>>> AA.
>>>
>>> 
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>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to send the Incident Work log, Status ...etc updates to third part via web service?

[Suresh Loganathan]

Hello Abishek,

Can you please create a 2 filter based on the 3rd party wsdl. One filter
related to HPD:HELP DESK and another one for HPD:WORK LOG.

Regards,
Suresh L

On 17 Jul 2017 6:24 p.m., "Abhishek Anand"  wrote:

> Hi Experts,
>
> Please could you assist in designing the flow for below scenario in Remedy
> 8.1.02:-
>
> How to send the Incident Work log, Status ...etc updates to third part via
> web service?
>
> Early response will be highly appreciated.
>
> Cheers,
> AA.
>
> 
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>

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Re: Open/Execute exe from Mid Tier

[Suresh Loganathan]

Hi Karthik,

Can you please try with below syntax.

$Process$ @ServerName: Filepath and Filename.

Regards,
GLS...
On 4 Nov 2015 10:06, "Karthick S"  wrote:

> **
>
> Hi All,
>
>
>
> Is it possible to execute/open an exe from Remedy Mid - Tier tool?
>
>
>
> We have placed an exe file in one of our Remedy Server, i have used Run
> Process in Active Link to Perform the action.
>
> Command Line - @@:C:\Program Files\MyTestEXE\MyTestEXE.exe
>
> [image: as.jpg]
> 
>
>
>
> Please help me out with your ideas.
>
>
>
> Regards,
>
> Karthick S
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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ADDM Administration Guide

[Suresh Loganathan]

Hi Experts,

I am a new resource of ADDM. Can you please share the ADDM Administration
guide? It will helpful to give a support to my clients.

Kindly help.

Regards,

Suresh Loganathan.

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Re: ADDM DataSet recon Job is getting failed

[Suresh Loganathan]

Dear Pandi,

As a temporary work around is import that CI's into BMC.Core:BMC_ "CI form"
via import tool and use the Dataset is "ADDM.Asset"

Another workaround will be, Delete the few CI's into CMDB base form and re
run the job and let me know the result.

Regards,

GLS...

On Mon, Apr 13, 2015 at 9:21 AM, Pandi C  wrote:

> **
> Hi Team,
>
> ADDM Discover CMDB Integration Recon job is getting failed,
> MarksandDeleted 'Yes' Server CI's are not deleting from ADDM.Import
> (Temporary) DataSet.
>
> Please suggest If you have any options to identify the root cause.
>
> --
> C.Pandi
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: arserver reaching 100% CPU utilization

[Suresh Loganathan]

Dear Pandi,

It might be a configuration issue. Can you please refer the ar.cfg file and
check whether it fulfill OOB remedy config. If not please check with BMC
based on raising a ticket.

Regards,

GLS...

On Mon, Apr 13, 2015 at 9:15 AM, Pandi C  wrote:

> **
> Hi Team,
>
>
> AR Server (arserver.exe) is reaching 100% CPU utilization within 3 days
> and server getting stuck, So we are restarting a arserver as a workaround.
>
> Please let me know what are all the logs has to capture to identify the
> root cause and solution.
>
> --
> C.Pandi
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Plug In Error

[Suresh Loganathan]

Hi babajan,

Can you please chk with your ar.cfg and armonitor.cfg. any load balancer
name is available instead of individual server.

Regards,
GLS...
On Oct 20, 2014 12:30 PM, "babajan baig"  wrote:

**

Hello Team,


When I click on General Tab under Server Information, I am getting the
following error.


*Cannot establish a network connection to the AR System Plug-In server :*

* (51200) REMEDY.ARDBC.SERVER.ADMINISTRATION : RPC: Success
(ARERR 8760)*


Kindly suggest how to resolve this issue.


Thanks in advance.


Regards,

-Babajan.
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SLA ISSUE while downgrading the priority.

[Suresh Loganathan]

Hi Team,

I have created the SLA Configuration for incidents and changes. We have
faced the problem with below scenario.

Created High incident ticket. The response time 5 min. With in this time no
taken responsibility so it's breached. After the breach we have downgraded
High to Low. High SLA's detached and Low SLA's attached but the breach
symbol is not modified from incident ticket left navigation pane.

Kindly advise to fix this issue.

Regards,

Suresh Loganathan.

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Re: UDM Job got stuck in In Progress State

[Suresh Loganathan]

Jarl ,

Thanks for your information. It was already enabled. Facing the same issue.
Do we have any other option ?

Regards,
Suresh Loganathan
On Sep 21, 2014 5:28 PM, "Jarl Grøneng"  wrote:

> **
>
> Be sure that the escalation is enabled on the server.
>
> Regards,
> Jarl
>
> 2014-09-19 8:03 GMT+02:00 babajan baig :
>
>> **
>>
>> Hello Team,
>>
>>
>>
>> I tried loading the transactional data (Change ticket) using UDM, job got
>> stuck in  "In Progress" state with out throwing any error. I see there are
>> no entries in Error Management also. (PFA which describes the scenario). I
>> tried refreshing the job many times, but no result
>>
>>
>>
>> Please suggest me how to fix this for getting the data loaded?
>>
>>
>> Thanks in Advance.
>>
>> Regards,
>>
>> -Babajan.
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: UDM Job got stuck in In Progress State

[Suresh Loganathan]

Guys,

I am also facing the same in our environment. ITSM and ARS 8.1 SP1 version.
DB Oracle .

Please advise to resolve this issue.

Regards,

Suresh Loganathan
On Fri, Sep 19, 2014 at 12:47 PM, babajan baig 
wrote:

> **
> Hello Team,
>
>
>
> I just searched with Job Instance ID in DMT:SYS:SequencingEngine form, I
> got some results.
>
>
>
> Could anybody please suggest by seeing the snapshot how can I proceed
> further to handle this error?
>
> On Fri, Sep 19, 2014 at 11:37 AM, SUBSCRIBE arslist Aditya Sharma <
> heloits...@gmail.com> wrote:
>
>> **
>> ‎Please check arerror and arcarte logs. Looks like configuration issue.
>>
>> Sent from my BlackBerry 10 smartphone.
>>*From: *babajan baig
>> *Sent: *Friday 19 September 2014 11:33
>> *To: *arslist@ARSLIST.ORG
>> *Reply To: *arslist@ARSLIST.ORG
>> *Subject: *UDM Job got stuck in In Progress State
>>
>> **
>>
>> Hello Team,
>>
>>
>>
>> I tried loading the transactional data (Change ticket) using UDM, job got
>> stuck in  "In Progress" state with out throwing any error. I see there are
>> no entries in Error Management also. (PFA which describes the scenario). I
>> tried refreshing the job many times, but no result
>>
>>
>>
>> Please suggest me how to fix this for getting the data loaded?
>>
>>
>> Thanks in Advance.
>>
>> Regards,
>>
>> -Babajan.
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Issue in UDM 8.1

[Suresh Loganathan]

Hi Ross,

Your understanding is correct. Will follow your recommendadtion and will
update the status.

Regards,

Suresh Loganathan.

On Fri, Sep 12, 2014 at 11:30 AM, Mitcham, Ross 
wrote:

> So that I am clear, when you pull an assignee menu for a support group
> (let's say assignee of an incident), the menu shows the full name of the
> loaded user  but selecting that user returns nothing to the assignee
> field... is that correct?  If this is the case you should turn on active
> link logging and identify the code that should bring back the full name and
> that would help identify what seems to not be set correctly with the UDM
> load.
>
> Regards,
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of ersureshbe
> Sent: Friday, September 12, 2014 8:08 AM
> To: arslist@ARSLIST.ORG
> Subject: Issue in UDM 8.1
>
> Hi Experts,
>
> Recently, we are facing the issues to update the data into target values.
> Please refer below scenario it's creating big head ache to us.
>
>
> For example, if i upload the People form related values, it's loading and
> promoting and validating successfully. After that user logged into remedy
> and try to access some support group that time user name is displaying but
> if he clicked it's not showing simply showed null value.
>
>
>
> If we delete the support group and re enter again and requested to the
> user to access that support group. it's allowing with out issues. This
> issues affecting people permission and functional role also.
>
>
> UDM updating the target value in right manner. Value also available into
> that appropriate form. but, need to delete the value and need to re add. So
> that users will access with out issues.
>
>
> Can you please help to fix this issue? Appreciate for your speedy response.
>
> Regards,
>
> Suresh L
> Suresh Loganathan.
>
>
>
> --
> View this message in context:
> http://ars-action-request-system.1093659.n2.nabble.com/Issue-in-UDM-8-1-tp7598561.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
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Responded Date Editable Mode.

[Suresh Loganathan]

Hi All,

Is it possible to make a Responded date field is editable mode.? I have
checked th information Incident Rules form and tried to edit responded date
field as no to yes. Tried to edit the date into that field. No luck.

Any way to make it as read/write mode. Hope this field depends SLA. Please
share your input to fulfill this requirement only on configuration side.
kindly help.

Regards,

Suresh Loganathan.

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CMDB SP1 Upgrade...

[Suresh Loganathan]

Hi All,

We have current architecture like 2 ARS and 2 Mid Tier. 2 ARS pointing the
same database.

Recently, we have done CMDB SP1 upgrade in one node. Hope, DB also
upgraded. Another node is not upgraded for remedy testing reason.

My question, what are the issues will face if one node not upgraded to CMDB
SP1. kindly help to get this information.

Remedy Version: 8.1  Database: Oracle.

Regards,

Suresh Loganathan.

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Re: AR Plugin Error - 8760

[Suresh Loganathan]

Hi Tauf,

I have taken a log. In that, the Filter
SHR:LHP:InitSvc_GetServiceContextFlag throwing an error. This filter refers
the "CMDB.SC:ServiceContextAPI" form. If i go to that form and search the
data i can see the error information like below.

Cannot establish network a connection to the AR system plugin server (ARERR
8760) <<< server name >>>(9556) BMC.ARDBC. Atrium.ServiceContext RPC
:Miscellaneoustli error - systeme error (Connection Refused).


Please advise.

Regards,

Suresh Loganathan



On Sat, Aug 30, 2014 at 3:23 PM, Suresh Loganathan 
wrote:

> Hi Tauf,
>
> Thanks for your speedy response. Have checked the all config file it
> contain correct FQDN name.Can you please help me to get the correct
> solution to fix this issue.
>
> One more information, tried to upgrade 8.1.01.but facing an error.So
> dropped that plan. Is it related to this issue.Please advise.
>
> Regards,
>
> Suresh Loganathan.
>
>
> On Sat, Aug 30, 2014 at 9:30 AM, Tauf Chowdhury 
> wrote:
>
>> Suresh,
>> In your ar.cfg, make sure that the plugin entry for this has the right
>> server name or FQDN. You may also need to check the arjavaplugin config to
>> make sure you are using the right server name and ports.
>> Did you apply a patch or anything recently? That is usually what causes
>> such issues. Either that or you're having DNS problems.
>>
>> Sent from my iPhone
>>
>> > On Aug 30, 2014, at 6:45 AM, Suresh Loganathan 
>> wrote:
>> >
>> > **
>> > Hi Experts,
>> >
>> > Recently, we are getting the ar plugin error when i logged into remedy
>> overview console. Please refer below error message.
>> >
>> > Cannot establish network a connection to the AR system plugin server
>> (ARERR 8760).
>> >
>> > In the arerror log i can see below error information.
>> >
>> >
>> > Cannot establish network a connection to the AR system plugin server
>> (ARERR 8760) server name (9556) BMC.ARDBC. Atrium.ServiceContext RPC
>> :Miscellaneoustli error - systeme error (Connection Refused).
>> >
>> > Can you please help to resolve this error.
>> >
>> > Regards,
>> >
>> > Suresh Loganathan.
>> > _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>>
>
>

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Re: AR Plugin Error - 8760

[Suresh Loganathan]

Hi Tauf,

Thanks for your speedy response. Have checked the all config file it
contain correct FQDN name.Can you please help me to get the correct
solution to fix this issue.

One more information, tried to upgrade 8.1.01.but facing an error.So
dropped that plan. Is it related to this issue.Please advise.

Regards,

Suresh Loganathan.


On Sat, Aug 30, 2014 at 9:30 AM, Tauf Chowdhury  wrote:

> Suresh,
> In your ar.cfg, make sure that the plugin entry for this has the right
> server name or FQDN. You may also need to check the arjavaplugin config to
> make sure you are using the right server name and ports.
> Did you apply a patch or anything recently? That is usually what causes
> such issues. Either that or you're having DNS problems.
>
> Sent from my iPhone
>
> > On Aug 30, 2014, at 6:45 AM, Suresh Loganathan 
> wrote:
> >
> > **
> > Hi Experts,
> >
> > Recently, we are getting the ar plugin error when i logged into remedy
> overview console. Please refer below error message.
> >
> > Cannot establish network a connection to the AR system plugin server
> (ARERR 8760).
> >
> > In the arerror log i can see below error information.
> >
> >
> > Cannot establish network a connection to the AR system plugin server
> (ARERR 8760) server name (9556) BMC.ARDBC. Atrium.ServiceContext RPC
> :Miscellaneoustli error - systeme error (Connection Refused).
> >
> > Can you please help to resolve this error.
> >
> > Regards,
> >
> > Suresh Loganathan.
> > _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
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AR Plugin Error - 8760

[Suresh Loganathan]

Hi Experts,

Recently, we are getting the ar plugin error when i logged into remedy
overview console. Please refer below error message.

Cannot establish network a connection to the AR system plugin server (ARERR
8760).

In the arerror log i can see below error information.


Cannot establish network a connection to the AR system plugin server (ARERR
8760) server name (9556) BMC.ARDBC. Atrium.ServiceContext RPC
:Miscellaneoustli error - systeme error (Connection Refused).

Can you please help to resolve this error.

Regards,

Suresh Loganathan.

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Re: Two Mid Tiers In the Same Machine.

[Suresh Loganathan]

Hi Longwing,

Thanks for your valuable information. Is it possible Single Tomcat will run
 the BO Reporting Service and Mid tier?

Kindly advise.

Regards,

Suresh Loganathan


On Mon, Aug 18, 2014 at 6:33 PM, LJ LongWing  wrote:

> **
> Suresh,
> You can easily run two Mid-Tier's in the same Tomcat, or in separate
> tomcats on the same server, the current versions of Remedy don't use any
> native api, so there aren't any complications, older versions are also
> possible, but needed to do some work with shared libraries and such :)
>
>
> On Mon, Aug 18, 2014 at 5:19 AM, Suresh Loganathan 
> wrote:
>
>> **
>> Hi Team,
>>
>> Have some queries to install Two mid ties in the single server. Our
>> Project environment need to install mid tier. Existing server already
>> having one Tomcat and it's depending the BO analytics report service.
>>
>> If we install one more tomcat for Mid tier, is it create any issue?
>>
>> Please advise.
>>
>> Regards,
>>
>> Suresh Loganathan.
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Two Mid Tiers In the Same Machine.

[Suresh Loganathan]

Hi Team,

Have some queries to install Two mid ties in the single server. Our Project
environment need to install mid tier. Existing server already having one
Tomcat and it's depending the BO analytics report service.

If we install one more tomcat for Mid tier, is it create any issue?

Please advise.

Regards,

Suresh Loganathan.

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Re: https vs http when using web service and a load balancer.

[Suresh Loganathan]

Hi Terry,

I'm also facing the same issue.what change you have implemented to fix
this?. Please advise.

Regards,

Suresh Loganathan.
On Aug 7, 2014 8:27 PM, "Terry Bootsma"  wrote:

> **
>
> John:
>
>
>
> Thanks for your feedback.  I implemented the recommended changes and it
> worked perfectly!
>
>
>
> Terry
>
>
>
>
>
>
>
>
> On 2014-08-05, John Baker wrote:
>
> Hello,
>
> I would suggest you review the Tomcat connector documentation:
> http://tomcat.apache.org/tomcat-7.0-doc/config/http.html
>
> and in particular:
> http://tomcat.apache.org/tomcat-7.0-doc/config/http.html#Common_Attributes
>
> scheme: Set this attribute to the name of the protocol you wish to have 
> returned by calls to request.getScheme(). For example, you would set this 
> attribute to "https" for an SSL Connector.
>
> To correctly set up Tomcat behind a reverse proxy load balancer, which is 
> essentially what happens when SSL terminates at the load balancer, the Tomcat 
> needs to know about the scheme, host and port in order to correctly create 
> URLs when an application says, "What's the protocol we support?
> What's the hostname on which we run?", etc.
>
> Assuming the BMC code isn't doing anything horrific like assuming HTTP, I 
> suspect that setting the scheme="https" attribute on the connector will 
> resolve the issue. Also, set proxyName="lbhostname" and proxyPort="443".
> This is configured in the server.xml file on the HTTP connector, ie.
>
>connectionTimeout="2" redirectPort="8443"
>   scheme="https" proxyName="loadbalancerfqdn" proxyPort="8443"
> />
>
>
> John Baker
> --
> SSO Plugin for the BMC product 
> sethttp://www.javasystemsolutions.com/jss/ssoplugin
>
> 
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Re: ARERR 45281 not allowing to create a task from incident.

[Suresh Loganathan]

Team,

Issue has been identified. It's an OOB issue from remedy 8.1.00. It was
rectified into 8.1.01.

Work around will be, don't use " " character from Incident Notes field.

More info available into Known issue page from 8.1.00 - BMC community.

Regards,

Suresh L


On Fri, Jul 18, 2014 at 9:12 PM, Suresh Loganathan 
wrote:

> Hello William,
>
> Thanks for your reply. screen shot shows as searching the existing
> incident and trying to create the task into that existing incident ticket.
>
> Regards,
>
> Suresh Loganathan.
> On Jul 18, 2014 7:31 PM, "William Rentfrow" 
> wrote:
>
>> Well...from the screenshot the user is in "Search" mode, not "Create"
>> mode.  Are they actually trying to do a search?  Or create an incident?
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of ersureshbe
>> Sent: Friday, July 18, 2014 7:01 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: ARERR 45281 not allowing to create a task from incident.
>>
>> Hi Team,
>>
>> Can you please help below issue? We can't reproducue this issue from my
>> end.
>> I can able to see this issue comes from ACTL. The ACTL name is
>> "INT:HPDTMS:INC:CreateNewTask_009_IncIDCheck".
>>
>> It's creating big issue. PFB. Can you please advise to fix this issue.
>>
>> <
>> http://ars-action-request-system.1093659.n2.nabble.com/file/n7597512/Task_Issue.png
>> >
>>
>> Regards,
>>
>> Suresh Loganathan
>>
>>
>>
>> --
>> View this message in context:
>> http://ars-action-request-system.1093659.n2.nabble.com/ARERR-45281-not-allowing-to-create-a-task-from-incident-tp7594695p7597512.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
>>
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>>
>> -
>> No virus found in this message.
>> Checked by AVG - www.avg.com
>> Version: 2014.0.4716 / Virus Database: 3986/7832 - Release Date: 07/10/14
>> Internal Virus Database is out of date.
>>
>>
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Re: ARERR 45281 not allowing to create a task from incident.

[Suresh Loganathan]

Hello William,

Thanks for your reply. screen shot shows as searching the existing incident
and trying to create the task into that existing incident ticket.

Regards,

Suresh Loganathan.
On Jul 18, 2014 7:31 PM, "William Rentfrow" 
wrote:

> Well...from the screenshot the user is in "Search" mode, not "Create"
> mode.  Are they actually trying to do a search?  Or create an incident?
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of ersureshbe
> Sent: Friday, July 18, 2014 7:01 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARERR 45281 not allowing to create a task from incident.
>
> Hi Team,
>
> Can you please help below issue? We can't reproducue this issue from my
> end.
> I can able to see this issue comes from ACTL. The ACTL name is
> "INT:HPDTMS:INC:CreateNewTask_009_IncIDCheck".
>
> It's creating big issue. PFB. Can you please advise to fix this issue.
>
> <
> http://ars-action-request-system.1093659.n2.nabble.com/file/n7597512/Task_Issue.png
> >
>
> Regards,
>
> Suresh Loganathan
>
>
>
> --
> View this message in context:
> http://ars-action-request-system.1093659.n2.nabble.com/ARERR-45281-not-allowing-to-create-a-task-from-incident-tp7594695p7597512.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
> ___
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>
> -
> No virus found in this message.
> Checked by AVG - www.avg.com
> Version: 2014.0.4716 / Virus Database: 3986/7832 - Release Date: 07/10/14
> Internal Virus Database is out of date.
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Re: Partial upgrade from 8.1 to 8.1 SP1

[Suresh Loganathan]

Hello Rebacca,

we have done this upgrade. before doing this activity we need segregate
from server group to individual kserver and Comment the FTS PLugin from
ar.cfg and armonitor.cfg.

We haven't done for CMDB suite. We Can help for this activity. Please let
us know the error message if any issue due to installation.

Regards,

Suresh Loganathan.
On Jul 15, 2014 6:21 PM, "rebecca.beatty" 
wrote:

> **
>
>
>
> Given the amount of time it takes to update an entire suite (AR server,
> CMDB, AIE, ITSM, SRM, SLM, Migrator, Midtier), we were thinking of
> splitting the installs into two separate days. One being AR Server, CMDB,
> AIE, and Midtier. Then the next weekend being the remaining of the list
> above). BMC has given us the indication that this will cause no problems.
> We have a server group with one primary AR server and three secondary
> servers. We did discover that you are unable to install the secondaries at
> the same time because of an install user that is created in the database
> then removed during the ARserver and CMDB installs).
>
>
>
>  Has anyone attempted this? If so, what has your result been? Any tips or
> suggestions?
>
>
>
> Thank you.
>
>
>
>
>  --
> This email message and any attachments are for the sole use of the
> intended recipient(s). Any unauthorized review, use, disclosure or
> distribution is prohibited. If you are not the intended recipient, please
> contact the sender by reply email and destroy all copies of the original
> message and any attachments.
>
> --
> View this message in context: Partial upgrade from 8.1 to 8.1 SP1
> <http://ars-action-request-system.1.n7.nabble.com/Partial-upgrade-from-8-1-to-8-1-SP1-tp117803.html>
> Sent from the ARS (Action Request System) mailing list archive
> <http://ars-action-request-system.1.n7.nabble.com/> at Nabble.com.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Issue in modifying records in BMC_COMPUTERSYSTEM form

[Suresh Loganathan]

Hi Shashi,

Can you please one dummy record from Asset form from Computer System. Take
a report from User Tool and check the Class Id field. The Same record will
popup into BMC_ComputerSystem from CMDB form.

if nothing happen,thn Atrium console and delete the record from Purge job
and do the same activity. it will show the record with that class.

Regards,

Suresh Loganathan


On Tue, Jul 15, 2014 at 4:33 PM, shashidhar M S 
wrote:

> Hello Experts,
>
> We are experiencing an issue while modifying or creating records in to
> BMC_COMPUTERSYSTEM form.
>
> Error Message: Could not find a class with ClassId: BMC_COMPUTERSYSTEM
> (ARERR 120527)
>
> Thanks in advance!
>
>
> Regards,
> Shashi
>
>
> ___
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>

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Re: DMT data upload issue.

[Suresh Loganathan]

Application admin console--> Custom config tab--> Foundation --> Advanced
options --> System setting.
On Jul 3, 2014 2:36 PM, "Abhi$hek"  wrote:

> **
> Hi Suresh,
>
> Thanks for your kind response.
> Are you highlighting the SYS:System Settings form but it will contain only
> DMT file path and not server details.
>
> Please navigate to the exact location where you want to cross check the
> server name.
>
> Early response will be highly appreciated.
>
> Regards,
> Abhishek A
>
>
> On Thu, Jul 3, 2014 at 2:11 PM, Suresh Loganathan 
> wrote:
>
>> **
>>
>> Hi Abishek,
>>
>> Can you please check the server setting form. it contain DMT file path
>> field. Please cross check the server name into path as per ar.cfg.
>>
>> if any wrong, change the correct one. if not fixed, change the path and
>> try again.
>>
>> Regards,
>>
>> Suresh Loganathan
>> On Jul 3, 2014 1:04 PM, "Abhi$hek"  wrote:
>>
>>> **
>>> Hi Anuj,
>>>
>>> Thanks for your kind response.
>>>
>>> No entry in DLD:Lock.
>>> No entry in DLD:ThreadManage.
>>>
>>> No improvement even after rebuild sequencing and still job getting stuck
>>> in In Progress.
>>>
>>> Early response will be highly appreciated.
>>>
>>> Regards,
>>> Abhishek A
>>>
>>>
>>>
>>> On Thu, Jul 3, 2014 at 12:30 PM, Anuj Chaba 
>>> wrote:
>>>
>>>> **
>>>> HI Abhishek
>>>>
>>>> Can you please try the below steps and check if this can help to solve
>>>> the issue
>>>> Check the given forms.
>>>> DLD:Lock-if any entry here, then delete those entry and run again
>>>>
>>>>
>>>> View audit log-to check what process was running last time.
>>>>
>>>> DLD:ThreadManager-to check any entry for Data load console, if any
>>>> error takes place, check this form.
>>>>
>>>> or you can navigate to DMT:SYS:StagingFormDependency form and click
>>>> Rebuild Sequence Table. You can then return your job and try running it
>>>> again.
>>>>
>>>>
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>> Regards,
>>> Abhishek Anand
>>>
>>>  <http://www.vyomlabs.com/>
>>>
>>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>
>
> --
>
>
>
> Regards,
> Abhishek Anand
>
>  <http://www.vyomlabs.com/>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: DMT data upload issue.

[Suresh Loganathan]

Hi Abishek,

Can you please check the server setting form. it contain DMT file path
field. Please cross check the server name into path as per ar.cfg.

if any wrong, change the correct one. if not fixed, change the path and try
again.

Regards,

Suresh Loganathan
On Jul 3, 2014 1:04 PM, "Abhi$hek"  wrote:

> **
> Hi Anuj,
>
> Thanks for your kind response.
>
> No entry in DLD:Lock.
> No entry in DLD:ThreadManage.
>
> No improvement even after rebuild sequencing and still job getting stuck
> in In Progress.
>
> Early response will be highly appreciated.
>
> Regards,
> Abhishek A
>
>
>
> On Thu, Jul 3, 2014 at 12:30 PM, Anuj Chaba  wrote:
>
>> **
>> HI Abhishek
>>
>> Can you please try the below steps and check if this can help to solve
>> the issue
>> Check the given forms.
>> DLD:Lock-if any entry here, then delete those entry and run again
>>
>>
>> View audit log-to check what process was running last time.
>>
>> DLD:ThreadManager-to check any entry for Data load console, if any error
>> takes place, check this form.
>>
>> or you can navigate to DMT:SYS:StagingFormDependency form and click
>> Rebuild Sequence Table. You can then return your job and try running it
>> again.
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>
>
> --
>
>
>
> Regards,
> Abhishek Anand
>
>  <http://www.vyomlabs.com/>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to generate .arx file in ITSM 7.6.04

[Suresh Loganathan]

Try with both .no issues. both will show that option...
On Jun 27, 2014 5:23 PM, "Neha Khandelwal"  wrote:

> **
> Hi Suresh,
>
> Could you also please confirm, which report style should I use- Web or AR
> system ?
> When I choose AR system, I do not get option to 'Add ALL" fields in
> report. In that way I had to select each field manually to add in the
> report.
>
> Regards
> Neha
>
>
> On Fri, Jun 27, 2014 at 5:21 PM, Suresh Loganathan 
> wrote:
>
>> **
>>
>> You can get the .arx file from Report. when  you are saving the report
>> from remedy save the file as .arx file.
>>
>> Regards,
>>
>> Suresh Loganathan...
>> On Jun 27, 2014 5:15 PM, "Neha Khandelwal"  wrote:
>>
>>> **
>>> Hi Chris,
>>>
>>> Thanks for your reply.
>>> Unfortunately I am getting some problem using AR User tool for my
>>> application.
>>> Data retrieved from application URL, and AR User tool does not match.
>>>
>>> Is it possible to generate .arx file from application URL only.
>>>
>>> Regards
>>> Neha Khandelwal
>>>
>>>
>>>
>>>
>>> On Fri, Jun 27, 2014 at 3:46 PM, Chris Jones 
>>> wrote:
>>>
>>>> Hi Neha,
>>>>
>>>> If you're using 7.6.04 you could still use the Remedy User Tool (same
>>>> version; 7.6.04)  to create the arx files.
>>>>
>>>> Regards,
>>>>
>>>> Chris
>>>>
>>>> Chris Jones, Director
>>>> Remed Advanced Query Language
>>>> Web: www.aramea.co
>>>>
>>>>
>>>> -Original Message-
>>>> From: Action Request System discussion list(ARSList) [mailto:
>>>> arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal
>>>> Sent: 27 June 2014 11:11
>>>> To: arslist@ARSLIST.ORG
>>>> Subject: How to generate .arx file in ITSM 7.6.04
>>>>
>>>> Hi List,
>>>>
>>>> Can anyone please assist me in following issue-
>>>>
>>>> I am using ITSM 7.6.04 application suite. I need to take data backup of
>>>> all records of HPD:Help Desk form. So I thought for the following approach
>>>> (which I have already used in ARS 7.1)
>>>>
>>>> 1. Generate report of all records from HPD:Help Desk form, and create a
>>>> .arx file.
>>>> 2. In case of upload, use BMC Data Import tool to import back .arx
>>>> files.
>>>>
>>>> But from ITSM application URL, I am not able to generate .arx file for
>>>> both web or AR System report types.
>>>>
>>>> Can anyone please suggest me, a show to generate .arx files from ITSM
>>>> 7.6.04 application?
>>>>
>>>> Regards
>>>> Neha Khandelwal
>>>>
>>>>
>>>> ___
>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
>>>> Answers Are, and have been for 20 years"
>>>>
>>>>
>>>> ___
>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>> "Where the Answers Are, and have been for 20 years"
>>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to generate .arx file in ITSM 7.6.04

[Suresh Loganathan]

You can get the .arx file from Report. when  you are saving the report from
remedy save the file as .arx file.

Regards,

Suresh Loganathan...
On Jun 27, 2014 5:15 PM, "Neha Khandelwal"  wrote:

> **
> Hi Chris,
>
> Thanks for your reply.
> Unfortunately I am getting some problem using AR User tool for my
> application.
> Data retrieved from application URL, and AR User tool does not match.
>
> Is it possible to generate .arx file from application URL only.
>
> Regards
> Neha Khandelwal
>
>
>
>
> On Fri, Jun 27, 2014 at 3:46 PM, Chris Jones 
> wrote:
>
>> Hi Neha,
>>
>> If you're using 7.6.04 you could still use the Remedy User Tool (same
>> version; 7.6.04)  to create the arx files.
>>
>> Regards,
>>
>> Chris
>>
>> Chris Jones, Director
>> Remed Advanced Query Language
>> Web: www.aramea.co
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal
>> Sent: 27 June 2014 11:11
>> To: arslist@ARSLIST.ORG
>> Subject: How to generate .arx file in ITSM 7.6.04
>>
>> Hi List,
>>
>> Can anyone please assist me in following issue-
>>
>> I am using ITSM 7.6.04 application suite. I need to take data backup of
>> all records of HPD:Help Desk form. So I thought for the following approach
>> (which I have already used in ARS 7.1)
>>
>> 1. Generate report of all records from HPD:Help Desk form, and create a
>> .arx file.
>> 2. In case of upload, use BMC Data Import tool to import back .arx files.
>>
>> But from ITSM application URL, I am not able to generate .arx file for
>> both web or AR System report types.
>>
>> Can anyone please suggest me, a show to generate .arx files from ITSM
>> 7.6.04 application?
>>
>> Regards
>> Neha Khandelwal
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
>> Answers Are, and have been for 20 years"
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
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Re: DMT data upload issue.

[Suresh Loganathan]

Hi Abishek,

Can you check your server information form and find escalation is running
on that single server.

Regards,

Suresh Loganathan.
On Jun 25, 2014 4:39 PM, "Abhishek Anand"  wrote:

> **
>
> Hi Team,
>
> After creating a new job in DMT.
>
> And than attaching the people file as provided in default BMC template in
> .xls format.
>
> The Load is getting stuck in In Progress state as shown below:-
>
> PFA for the error and snap.
>
> Also in arcarte log below error can be noticed:-
>
> ERROR 25-06 11:26:59,434 - Check for Error Results - Source folder/file
> [/opt/jdk1.7.0_45_x64/jre/bin/${JOBDIR}] can not be found! ERROR 25-06
> 11:26:59,867 - AROutput - Error in BULK ENTRY Transaction : ERROR (525):
> File is not allowed to be uploaded.; Files without extenstions are not
> allowed ERROR 25-06 11:26:59,874 - AROutput - Error in AROutput Step ERROR
> 25-06 11:26:59,874 - AROutput - ERROR (525): File is not allowed to be
> uploaded.; Files without extenstions are not allowed
> com.bmc.arsys.apitransport.ApiProxyJRpcBase.verifyStatus(Unknown Source)
> com.bmc.arsys.apitransport.ApiProxyJRpcBase.a(Unknown Source)
>
> Please suggest the needful to resolve it.
>
> Regards, Abhishek A
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Regarding the FTS issue on 8.1.01 ITSM server.

[Suresh Loganathan]

Welcome. kindly check and compare the service name both primary and
secondary. check any LB Name or individual server name available.

Regards,

Suresh Loganathan...
**
Hi Suresh,

Thanks for your kind input.
I have checked the file armonitor.cfg and found two threads for FTS:-
FTS Primary is enabled but FTS Secondary is commented there.

So do i need to uncomment the secondary also.

-Abhishek A


On Mon, Jun 2, 2014 at 10:53 PM, Suresh Loganathan 
wrote:

> **
>
> Can you please try armonitor.cfg file and check the any comment line
> mentioned into FTS service. if yes. enable the services and check the
> status.
>
> Regards,
>
> Suresh Loganathan
> On Jun 2, 2014 2:37 PM, "Abhi$hek"  wrote:
>
>> **
>> Hi Mayuresh,
>>
>> Thanks for your kind response.
>> PFB my inline comment for your queries.
>>
>>
>> On Mon, Jun 2, 2014 at 2:21 PM, Mayuresh Wagh 
>> wrote:
>>
>>> **
>>> Hi Abhishek,
>>>
>>> Check below things -
>>>
>>> 1. Is your FTS Plugin config running? YES
>>>
>>> 2. Do you see any records in ft_pending table at DB side? If you have
>>> large number of records try deleting them & commit the change & retry the
>>> operation.
>>>
>>>   900 records are present in FT pending so does it require any
>> deletion operation.
>>
>>
>>> 3. Check FTS related entries in ar.conf.
>>> Its configured properly.
>>>
>>
>>
>>> 4. If you can share arftsplugin.log, ar,conf, arerror.log then it would
>>> be great.
>>>
>>   I checked all the above logs but no luck till now.
>>
>>>
>>> Regards,
>>> Mayuresh
>>> On Mon, Jun 2, 2014 at 2:02 PM, Abhishek Anand 
>>> wrote:
>>>
>>>> Sub – Reg. the FTS issue.
>>>>
>>>> Steps to Reproduce – While navigating to the Server Info ->  FTS tab ->
>>>> Reindex check box.
>>>> On applying the Reindex we are getting the error:-
>>>>
>>>> Full text indexing is disabled --
>>>> turn on full text indexing and retry your operation :
>>>> 234 (ARERR 678)
>>>>
>>>> Analysis completed –
>>>>
>>>> 1.  The FTS config. Is enabled in ar.conf. file and it’s a  single
>>>> server environment.
>>>>
>>>> 2.  Also while navigating to the AR System config. Page -> FTS
>>>> Config – the config is present for the single server as
>>>> required(searcher/indexer).
>>>>
>>>> 3.  The directory for the FTS Collection/config. is also configured
>>>> as required.
>>>>
>>>> Also no trace route in the corresponding FTS
>>>> indexer/arftsindex/arerr/arftsplugin.log.
>>>>
>>>> Any support will be highly appreciated.
>>>>
>>>>
>>>> ___
>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>> "Where the Answers Are, and have been for 20 years"
>>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>>
>>
>> --
>>
>>
>>
>> Regards,
>> Abhishek Anand
>>
>>  <http://www.vyomlabs.com/>
>>
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 



Regards,
Abhishek Anand

 <http://www.vyomlabs.com/>

 _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Regarding the FTS issue on 8.1.01 ITSM server.

[Suresh Loganathan]

Welcome. kindly check and compare the service name both primary and
secondary. check any LB Name or individual server name available.

Regards,

Suresh Loganathan..
On Jun 3, 2014 12:17 PM, "Abhi$hek"  wrote:

> **
> Hi Suresh,
>
> Thanks for your kind input.
> I have checked the file armonitor.cfg and found two threads for FTS:-
> FTS Primary is enabled but FTS Secondary is commented there.
>
> So do i need to uncomment the secondary also.
>
> -Abhishek A
>
>
> On Mon, Jun 2, 2014 at 10:53 PM, Suresh Loganathan 
> wrote:
>
>> **
>>
>> Can you please try armonitor.cfg file and check the any comment line
>> mentioned into FTS service. if yes. enable the services and check the
>> status.
>>
>> Regards,
>>
>> Suresh Loganathan
>> On Jun 2, 2014 2:37 PM, "Abhi$hek"  wrote:
>>
>>> **
>>> Hi Mayuresh,
>>>
>>> Thanks for your kind response.
>>> PFB my inline comment for your queries.
>>>
>>>
>>> On Mon, Jun 2, 2014 at 2:21 PM, Mayuresh Wagh 
>>> wrote:
>>>
>>>> **
>>>> Hi Abhishek,
>>>>
>>>> Check below things -
>>>>
>>>> 1. Is your FTS Plugin config running? YES
>>>>
>>>> 2. Do you see any records in ft_pending table at DB side? If you have
>>>> large number of records try deleting them & commit the change & retry the
>>>> operation.
>>>>
>>>>   900 records are present in FT pending so does it require any
>>> deletion operation.
>>>
>>>
>>>> 3. Check FTS related entries in ar.conf.
>>>> Its configured properly.
>>>>
>>>
>>>
>>>> 4. If you can share arftsplugin.log, ar,conf, arerror.log then it would
>>>> be great.
>>>>
>>>   I checked all the above logs but no luck till now.
>>>
>>>>
>>>> Regards,
>>>> Mayuresh
>>>> On Mon, Jun 2, 2014 at 2:02 PM, Abhishek Anand 
>>>> wrote:
>>>>
>>>>> Sub – Reg. the FTS issue.
>>>>>
>>>>> Steps to Reproduce – While navigating to the Server Info ->  FTS tab
>>>>> -> Reindex check box.
>>>>> On applying the Reindex we are getting the error:-
>>>>>
>>>>> Full text indexing is disabled --
>>>>> turn on full text indexing and retry your operation :
>>>>> 234 (ARERR 678)
>>>>>
>>>>> Analysis completed –
>>>>>
>>>>> 1.  The FTS config. Is enabled in ar.conf. file and it’s a  single
>>>>> server environment.
>>>>>
>>>>> 2.  Also while navigating to the AR System config. Page -> FTS
>>>>> Config – the config is present for the single server as
>>>>> required(searcher/indexer).
>>>>>
>>>>> 3.  The directory for the FTS Collection/config. is also
>>>>> configured as required.
>>>>>
>>>>> Also no trace route in the corresponding FTS
>>>>> indexer/arftsindex/arerr/arftsplugin.log.
>>>>>
>>>>> Any support will be highly appreciated.
>>>>>
>>>>>
>>>>> ___
>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>>> "Where the Answers Are, and have been for 20 years"
>>>>>
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>> Regards,
>>> Abhishek Anand
>>>
>>>  <http://www.vyomlabs.com/>
>>>
>>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>
>
> --
>
>
>
> Regards,
> Abhishek Anand
>
>  <http://www.vyomlabs.com/>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Regarding the FTS issue on 8.1.01 ITSM server.

[Suresh Loganathan]

Can you please try armonitor.cfg file and check the any comment line
mentioned into FTS service. if yes. enable the services and check the
status.

Regards,

Suresh Loganathan
On Jun 2, 2014 2:37 PM, "Abhi$hek"  wrote:

> **
> Hi Mayuresh,
>
> Thanks for your kind response.
> PFB my inline comment for your queries.
>
>
> On Mon, Jun 2, 2014 at 2:21 PM, Mayuresh Wagh 
> wrote:
>
>> **
>> Hi Abhishek,
>>
>> Check below things -
>>
>> 1. Is your FTS Plugin config running? YES
>>
>> 2. Do you see any records in ft_pending table at DB side? If you have
>> large number of records try deleting them & commit the change & retry the
>> operation.
>>
>>   900 records are present in FT pending so does it require any
> deletion operation.
>
>
>> 3. Check FTS related entries in ar.conf.
>> Its configured properly.
>>
>
>
>> 4. If you can share arftsplugin.log, ar,conf, arerror.log then it would
>> be great.
>>
>   I checked all the above logs but no luck till now.
>
>>
>> Regards,
>> Mayuresh
>> On Mon, Jun 2, 2014 at 2:02 PM, Abhishek Anand 
>> wrote:
>>
>>> Sub – Reg. the FTS issue.
>>>
>>> Steps to Reproduce – While navigating to the Server Info ->  FTS tab ->
>>> Reindex check box.
>>> On applying the Reindex we are getting the error:-
>>>
>>> Full text indexing is disabled --
>>> turn on full text indexing and retry your operation :
>>> 234 (ARERR 678)
>>>
>>> Analysis completed –
>>>
>>> 1.  The FTS config. Is enabled in ar.conf. file and it’s a  single
>>> server environment.
>>>
>>> 2.  Also while navigating to the AR System config. Page -> FTS
>>> Config – the config is present for the single server as
>>> required(searcher/indexer).
>>>
>>> 3.  The directory for the FTS Collection/config. is also configured
>>> as required.
>>>
>>> Also no trace route in the corresponding FTS
>>> indexer/arftsindex/arerr/arftsplugin.log.
>>>
>>> Any support will be highly appreciated.
>>>
>>>
>>> ___
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>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
>
>
>
> Regards,
> Abhishek Anand
>
>  <http://www.vyomlabs.com/>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Application List from SHR:Landing Console

[Suresh Loganathan]

Rafel,

Thanks for your awesome input. Have fixed an issue now. Created an active
link, but not called "ANA:Analytics: OpenURL".

Called an active link, what I have created. It worked...:)

Thanks a ton...

Regards,

Suresh Loganathan
On May 29, 2014 4:34 PM, "Rafael Rodriguez"  wrote:

> **
>
> Hello Suresh,
>
> If you installed Analytics it should have created a shell form called
> ANA:Analytics. The form already has an Entry Point Label created that is
> the
> reason why you see the Analytics label in the flyout application list. As
> part of the Analytics install an active link should have been created
> called
>
> "ANA:Analytics:OpenURL".
>
> NOTE: If this Active Link does not exists you can create it based off the
> form above with the following criteria:
> 1) Execute On should be "None" (no options selected).
> 2) Run If  should be blank
> 3) If Action - Run Process PERFORM-ACTION-OPEN-URL new http://yoururlhere
> 4) Permissions should be set to "Public".
>
> HTH
>
> Rafael
> On May 27, 2014 9:41 AM, "ersureshbe"  wrote:
>
>> Hi Team,
>>
>> We have an issue with to access with "Analytics". When i clicked it's not
>> going to "Analytics link".Please refer below screen shot.
>>
>> <
>> http://ars-action-request-system.1093659.n2.nabble.com/file/n7596850/Application_List.bmp
>> >
>>
>> Have created the Active link. USed action as "Run Prcoess" and called
>> "Perform Action Open URL" and used that URL. but,i need to call
>> Button/Menu
>> Field.
>>
>> This Button/Menu field need call from Application list. Please refer the
>> high lighted. Can't find that values from Application List.Have tried with
>> Developer studio, it showing only border. There is no value init. Where i
>> can refer the "Analytics" from Application List.
>>
>> Please advise to fix this issue.
>>
>> Regards,
>>
>> Suresh Loganathan
>>
>>
>>
>> --
>> View this message in context:
>> http://ars-action-request-system.1093659.n2.nabble.com/Application-List-from-SHR-Landing-Console-tp7596850.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
>>
>> ___
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>>
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Re: Fwd: RE: ARS 8.1.01 upgrade failed

[Suresh Loganathan]

Vivek,
Issue has been fixed. arserver.exe file path having an issue and that exe
also corrupted. we have copied the information from another server and
pasted into error page.

Again, installer has been re runned. Finally, it worked.

Thanks for your prompt response .

Regards,

Suresh Loganathan
On May 19, 2014 4:30 PM, "Suresh Loganathan"  wrote:

> -- Forwarded message --
> From: "Patil, Vivek" 
> Date: May 19, 2014 3:10 PM
> Subject: RE: ARS 8.1.01 upgrade failed
> To: "Suresh Loganathan" 
> Cc: "Ayinala, Sankar" 
>
> 1] Try this manually.
>
> 2] Stop AR .
>
> 3] Take backup of below files
>
> 4] Try to delete below files.
>
>
>
> Line 2983:   Throwable=[java.io.FileNotFoundException:
> d:\apps\bmc\ARSystem\arapi81_build001_win64.dll (The process cannot access
> the file because it is being used by another process)
>
>
>
> Line 3005:   LOG EVENT {Description=[Unable to deploy
> 64-Bit signalling binaries for OS ],Detail=[Windows NT
> (unknown)java.io.FileNotFoundException:
> d:\apps\bmc\ARSystem\arapsignal81_build001.dll (The process cannot access
> the file because it is being used by another process)]}
>
>
>
> Line 3008:   Throwable=[java.io.FileNotFoundException:
> d:\apps\bmc\ARSystem\arserver.exe (The process cannot access the file
> because it is being used by another process)
>
>
>
> Thanks,
>   Vivek
>
>
>
> *From:* Patil, Vivek
> *Sent:* Monday, May 19, 2014 3:07 PM
> *To:* 'Suresh Loganathan'
> *Cc:* Ayinala, Sankar
> *Subject:* RE: ARS 8.1.01 upgrade failed
>
>
>
> This happens mostly when during restart , OLD process is still running
>
>
>
> Thanks,
>   Vivek
>
>
>
> *From:* Suresh Loganathan [mailto:ersures...@gmail.com]
> *Sent:* Monday, May 19, 2014 3:00 PM
> *To:* Patil, Vivek
> *Cc:* Ayinala, Sankar
> *Subject:* RE: ARS 8.1.01 upgrade failed
>
>
>
> Vivek,
>
> Thanks for your valuable input. :) When I was installed that time only ARS
> was running. Did the same, what you recommended. but, no luck.
>
> Information already posted to artist, before mail sent you. There is no
> response ,still waiting the reply.
>
> Regards,
>
> Suresh Loganathan.
>
> On May 19, 2014 1:49 PM, "Patil, Vivek"  wrote:
>
> *Reason for failure :*
>
> THROWABLE EVENT {Description=[Failed to copy 64 bit AR Server binaries.]},
>
>   Throwable=[java.io.FileNotFoundException:
> d:\apps\bmc\ARSystem\arapi81_build001_win64.dll (The process cannot access
> the file because it is being used by another process)
>
>   java.io.FileOutputStream.open(Native Method)
>
>
>
> *Steps :*
>
> 1] Check how many arserver process are running .
>
> 2] There should be one .
>
> 3] Check version of AR components in SHARE:Application Properties .
> Nothing should be 8.1
>
> 4] Restart upgrade without reverting DB.
>
> 5] During upgrade , check install logs when service restarts , then check
> task manager. AR Server process should not stay in memory.
>
>
>
> *Note *: Please post the issues in ARSList or BMC Communities so that you
> get faster response.Also other folks get the learn about solutions.
>
>
>
> Thanks,
>   Vivek
>
>
>
> *From:* Suresh Loganathan [mailto:ersures...@gmail.com]
> *Sent:* Monday, May 19, 2014 12:35 PM
> *To:* Patil, Vivek
> *Subject:* Re: ARS 8.1.01 upgrade failed
>
>
>
> Hi Vivek,
>
>
>
> Thanks for your swift response. Please find attached screen shot and log
> file for more information.
>
>
>
> Waiting for your favorable reply.
>
>
>
> Regards,
>
>
>
> Suresh Loganathan.
>
> On Mon, May 19, 2014 at 9:42 AM, Patil, Vivek  wrote:
>
> Can you please post this queery with Zip All Logs collected using
> Maintenance Tool ?
>
>
>
>
>
> Remedy Platform Customer 
> Engineering<https://communities.bmc.com/groups/remedy-platform-customer-engineering?et=watches.email.thread>
>
>
>
> Thanks,
>   Vivek
>
>
>
> *From:* Suresh Loganathan [mailto:ersures...@gmail.com]
> *Sent:* Sunday, May 18, 2014 10:10 PM
> *To:* Patil, Vivek
>
>
> *Subject:* Fwd: ARS 8.1.01 upgrade failed
>
>
>
> Hi Vivek ,
>
> I have seen your input into RKM 8.1 issue. PFB. facing issues while
> upgrading 8.1.01. Can you please help me to fix this issue.
>
> Regards,
>
> Suresh Loganathan.
>
> -- Forwarded message --
> From: "Suresh Loganathan" 
> Date: May 17, 2014 6:04 PM
> Subject: Fwd: ARS 8.1.01 upgrade failed
> To: 
> Cc:
>
> Hi Team,
>
>
>
> Recently, have updated the ARS 8.1.01 from 8.1.00. after the upgrade
> getting below error.
>
>
>
> failed to install AR System server 8.1.01.
>
>
>
> PFA Logs for error description. kindly, share your input to fix this issue.
>
>
>
>
>
>
>
> Regards,
>
>
>
> Suresh Loganathan.
>
>
>
> --
> Sent from LG Phone.
>
>
>
>
>
>

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Re: ARERR 8760

[Suresh Loganathan]

Team,

Issue has been fixed. Reason of this issue, java path is not  correct into
armonitor.cfg file.Changed to correct path. Finally, it worked.

Regards,

Suresh Loganathan.
On May 20, 2014 4:56 PM, "Suresh Loganathan"  wrote:

> Hi Team,
>
> My remedy ARS environment has been changed to 8.1.01 from 8.1. After this
> activity, I'm facing below error.
>
> Cannot establish network connection with AR System  plugin server ARERR
> 8760.
>
> Can you please share the valuable input to fix this issue.
>
> Regards,
>
> Suresh Loganathan .
>

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ARERR 8760

[Suresh Loganathan]

Hi Team,

My remedy ARS environment has been changed to 8.1.01 from 8.1. After this
activity, I'm facing below error.

Cannot establish network connection with AR System  plugin server ARERR
8760.

Can you please share the valuable input to fix this issue.

Regards,

Suresh Loganathan .

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Re: Notification needs to send every assignment changes into task.

[Suresh Loganathan]

Hi Joe,

Thanks for your valuable info.

I have wrote 2 filters. 1st filter showing below.  Run if empty and  set
field I mentioned below qualification 'Long group name' =$Support
Company$+"->"+$Assignee organization$+"->"+$Assignee Group$ and auto map
table declared as temp =group I'd from group form.
can able to see that value into that field.but, mail notification not send.
Notify action, can see the mechanism drop down value as email, alert,cross
reference and user profile default. present , I have chosen as email. do I
need to change anything from mechanism drop down? Notify a tion can ableto
see  only 2 drop down .please advise. how to fix this.

Regards,

Suresh Loganathan...

On Thu, May 8, 2014 at 11:46 PM, Joe D'Souza  wrote:

> **
>
> This is quite simple actually and can be done with just a minor
> customization.
>
>
>
> Compare the database and the transactional value of that assignment field
> whatever it is, and if the DB. and TR. values do not equal each other, AND
> the current value (not TR or DB – just the field with no TR. or DB. prefix)
> is not null, send that notification to whoever you wish to send it to.
>
>
>
> Joe
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Suresh Loganathan
> *Sent:* Thursday, May 08, 2014 3:17 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Notification needs to send every assignment changes into task.
>
>
>
> **
>
> Team,
>
> Got new requirement to send a email notification when assignment fields
> changes from one group to other. In OOB Task having an issue with email
> notification. if the task has been created by task template(Single template
> multi purpose, so assignment field is an empty) with out assignment fields
> that task went to"Staging" status.When the appropriate incident went from
> In progress that time task will go to"Pending" stays with out assignment
> entry.
>
> After the pending status, i filled the assignee group and name and it's
> not sending the group and individual notification.
>
> Based on this scenario, need to write work flow every time assignment
> field  changes notification will send.
>
> Can you please advise how to fix this? Remedy Version 8.1.
>
> Regards,
>
> SureshLoganathan .
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Assignment Group Email Notification Trigger...

[Suresh Loganathan]

Hi Team,

I have created workflow when the assignment group will change that time
need to send group notification. created 2 filter.

1. 1st Filter is used to get the GROUP ID from the group form and pasted
into temp field. Used below qualification.

 'Long Group Name' = '$Support Company$'+"->"+$Assignee
Organization$+"->"+$Assignee Group$.Set field action "temp field"= $Group
ID$.

2. 2nd filter is used to send the notification based on notify action. The
notification will send to that "temp field" (Group ID).

1st filetr worked fine and 2nd filter is not firing the notification to
GROUP ID.

Please advise, my scenario is right?

Regards,

Suresh Loganathan

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Notification needs to send every assignment changes into task.

[Suresh Loganathan]

Team,

Got new requirement to send a email notification when assignment fields
changes from one group to other. In OOB Task having an issue with email
notification. if the task has been created by task template(Single template
multi purpose, so assignment field is an empty) with out assignment fields
that task went to"Staging" status.When the appropriate incident went from
In progress that time task will go to"Pending" stays with out assignment
entry.

After the pending status, i filled the assignee group and name and it's not
sending the group and individual notification.

Based on this scenario, need to write work flow every time assignment
field  changes notification will send.

Can you please advise how to fix this? Remedy Version 8.1.

Regards,

SureshLoganathan .

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Re: Date Calculation

[Suresh Loganathan]

Karthi,

Not Clear. please explain requirement clear sir.

BR,
Suresh L
On May 7, 2014 3:31 PM, "Karthick S"  wrote:

> **
>
> Can anyone help me in this calculation
>
>
>
> Need to calculate Current Date + No. of Days in a Month.
>
>
>
> We have process to create automated ticket in Remedy, so when a ticket is
> created the End Date of the ticket should be Month End Date.
>
>
>
> Example: If a Ticket created in Current Date is 7/05/2014 12:00:00 AM and
> the End Date should have 31/05/2014 11:59:59 PM.
>
>
>
> Kindly provide your suggestion on this.
>
>
> Regards,
>
> Karthick S
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Fwd: Data Import Tool issue.

[Suresh Loganathan]

-- Forwarded message --
From: ersures...@gmail.com
Date: May 5, 2014 8:59 PM
Subject: Data Import Tool issue.
To: 
Cc:

Team,

When I upload the csv file into data import tool getting below error
message. can you please help to fix this issue.

The specified file cannot be parsed .Reason: Content is not allowed in
prologue. ARERR 5423.

Regards,

Suresh Loganathan.

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Data Import Tool issue.

[Suresh Loganathan]

Team,

When I upload the csv file into data import tool getting below error
message. can you please help to fix this issue.

The specified file cannot be parsed .Reason: Content is not allowed in
prologue. ARERR 5423.

Regards,

Suresh Loganathan.

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HARDWARE SYSTEM COMPONENT CI upload

[Suresh Loganathan]

Hi Team,

Facing a  problem with UDM upload for  Hardware system components CI list.
Have 1000 records to upload .I have checked the spreadsheet from BMC
Template. There I can't  see the HARDWARE SYSTEM COMPONENT template.

In asset console, the following way we can see this hardware system
component form

Asset Mgmt console-> Manage CIs->system Component-> Hardware System
Component.

We can go CMDB FORM using BMC.Core:BMC_HardwareSystemComponent.Need to
upload that 1000 records into this form.

How to use UDM to upload. Can you please help and advise.

Remedy version: 8.1

Regards,

Suresh Loganathan.

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Re: DMT not working, showing as In Progress.

[Suresh Loganathan]

Guys,

Thanks for your valuable input. Have fixed this issue. :)

Regards,

Suresh Loganathan.
On Apr 25, 2014 6:38 AM, "Michelle Grace"  wrote:

> My in progress issue with DMT was the system was looking for FQDN and not
> short name. Then I had an issue with
> Jobs in the Data Management > Job Console ran and validate but never
> promoted.
>
> Fix
>
> 1.  Disable all logs (ensure no logs are on).
> 2.  Search for records with 'Parent_Job_GUID' = "DO NOT REMOVE" in
> form DMT:SYS:SequencingEngine and delete all matching records from the form.
> 3.  Open form DMT:SYS:StagingFormDependency in search mode (blank
> search screen) and then click the button Rebuild Sequence Table
> 4.  Wait for a few minutes (around 5-10 minutes) and then query form
> DMT:SYS:SequencingEngine and see if you have records with values with 'GO'
> prefix in data in field Stream (304302140)
>
> Hope this helps
>
> Michelle
>
>
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Re: DMT not working, showing as In Progress.

[Suresh Loganathan]

Team,

Any update? please help.

Regards,

Suresh Loganathan...
On Apr 23, 2014 12:03 AM, "Suresh Loganathan"  wrote:

> Frank,
>
> Thanks for your email. I am using Remedy 8.1. Hope ,bit different from
> 7.6.There I can see as UDM: will start as prefix.
>
> Please advise, if am I wrong.
>
> Regards,
>
> Suresh Loganathan.
> On Apr 22, 2014 11:57 PM, "Frank Caruso"  wrote:
>
>> Open form "DLD:ThreadManager" and delete all of the records.
>> I think there is KB on the BMC support site about this issue.
>>
>>
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>>
>

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Re: DMT not working, showing as In Progress.

[Suresh Loganathan]

Frank,

Thanks for your email. I am using Remedy 8.1. Hope ,bit different from
7.6.There I can see as UDM: will start as prefix.

Please advise, if am I wrong.

Regards,

Suresh Loganathan.
On Apr 22, 2014 11:57 PM, "Frank Caruso"  wrote:

> Open form "DLD:ThreadManager" and delete all of the records.
> I think there is KB on the BMC support site about this issue.
>
>
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DMT not working, showing as In Progress.

[Suresh Loganathan]

Team,

Have used the DMT TOOL to upload the bulk data. In that Load showing as In
Progress and the remaining validate and promote showing as queued.

Have checked with system setting, showing the correct path.

checked from the server loaded file into clients\DMTFilepath.

Can you please advise to fix this issue.

Regards,

Suresh Loganathan.

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How to enable the arplugin start up log.

[Suresh Loganathan]

Team,

Can you please advice, how to enable the start up log for arplugin .exe.
have tried with -t in armonitor log in the place of arplugin.exe -t. but no
luck.

Tried the same into arserver.exe. I can able to fetch the log with PID
Value.

Please advise.

Regards,

Suresh Loganathan ..

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Re: Without using "/arsys" how to point the remedy login page.

[Suresh Loganathan]

Vamsi,

Finally, it's worked. Fixed that. Appreciate it..

Team, Thans for all care and speedy response.

Regards,

Suresh Loganathan ..
On Apr 10, 2014 10:19 AM, "patchsk"  wrote:

> There are multiple ways you can do it.
> The way we do it is create an index.html page under tomcat ROOT folder
> with the following
>
> 
>   
>  content="1;URL=arsys/shared/login.jsp?/arsys/home">
>   
>   
>   
> 
>
>

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Re: Remedy Application Service showing in Submitter and Last Modified Field

[Suresh Loganathan]

Roger/Tauf,

Thanks for the information.The ways are 1. Check the info with audit log
and 2. create customization.

am I right? Any idea about AR_Escalator? Recently, we can see the info from
people form.

Regards,
Suresh Loganathan.
 On Apr 11, 2014 7:44 PM, "Roger Justice"  wrote:

> ** This is a standard rejection workflow and it does not capture who did
> the rejection. You will need to create a customization off of the Signature
> form to capture the specific person that cancels the Change.
>
>
> -Original Message-----
> From: Suresh Loganathan 
> To: arslist 
> Sent: Fri, Apr 11, 2014 9:59 am
> Subject: Remedy Application Service showing in Submitter and Last Modified
> Field
>
> **
> Team,
> Having a big issue in my remedy environment with  "Remedy Application
> Service" and  " AR_Escalator".
> Believe, it's an Out Of Box behaviour. Scenario: 1, if we reject the
> change from CHG:Infrastructure Change form. The work info submitter field
> showing as Remedy Application Service.
> It's creating a confusion who reject the change. Have tried with logs
> enable with Escalation, ACTL and FLTR.
> Do we have any option to fix this change via configuration work? Kindly
> advise.
> Regards,
> Suresh Loganathan.
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Remedy Application Service showing in Submitter and Last Modified Field

[Suresh Loganathan]

Team,

Having a big issue in my remedy environment with  "Remedy Application
Service" and  " AR_Escalator".

Believe, it's an Out Of Box behaviour. Scenario: 1, if we reject the change
from CHG:Infrastructure Change form. The work info submitter field showing
as Remedy Application Service.

It's creating a confusion who reject the change. Have tried with logs
enable with Escalation, ACTL and FLTR.

Do we have any option to fix this change via configuration work? Kindly
advise.

Regards,
Suresh Loganathan.

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Without using "/arsys" how to point the remedy login page.

[Suresh Loganathan]

Team,

Our remedy web URL is "remedy.upc.biz". when we try this URL it showing
like Tomcat is running. Instead of this, enter like "
remedy.upcoming.biz/arsys" its pointing to login page.

How to point the remedy login page with out using the "/arsys". Can you
please advise?

Regards,

Suresh Loganathan.

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Re: Approval Server Suspended.

[Suresh Loganathan]

Yes Kulkarni. Facing issue with approvals not triggered. when we restart
this issue has been fixed. daily minimum 2 times this issue happend.

Regards,

Suresh Loganthan.
On Apr 7, 2014 3:57 PM, "Kulkarni, Adhwari" 
wrote:

> **
>
> Hi Suresh,
>
> The entries in the configuration file look as expected.
>
>
>
> This should not create any problem for change approval.
>
> Are you facing any issues for change approval?
>
>
>
> -Adhwari
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Suresh Loganathan
> *Sent:* 07 April 2014 15:51
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Approval Server Suspended.
>
>
>
> **
>
> Hi Kulkarni ,
>
> Thanks for your email. AR version 8.0.
>
> SERVERAPPROVAL SERVER SUSPENDED
> A  (admin.)   False
> BTrue
> CTrue
> D True.
>
> Server A is admin. that sever contain False as Approval sever suspended.
> Remaining all contain True.
>
> It will create any issue for change approval?
>
> Regards,
> Suresh Loganathan.
>
> On Apr 7, 2014 3:10 PM, "Kulkarni, Adhwari" 
> wrote:
>
> **
>
> Can you please list the values of "Approval-Server-Suspended" entry from
> all the 4 ar.cfg file?
>
> Also, can you pl let me know the AR version?
>
>
>
> As part of the approval server architecture, only one approval server is
> in the running state and the rest all are in suspended mode. So your
> understanding about active approval server is correct.
>
>
>
> However, this should not create any issues for change approvals.
>
>
>
> Regards,
>
> -Adhwari
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Suresh Loganathan
> *Sent:* 07 April 2014 14:32
> *To:* arslist@ARSLIST.ORG
> *Subject:* Approval Server Suspended.
>
>
>
> **
>
> Team,
>
> My remedy environment having server group and we have 4 remedy service. As
> per the search, atleast  one server need to have  False for approval server
> suspended parameter in admin service. Remaining 3 having as true.
>
> Is it create any issue from change aapprovals ? please suggest.
>
> Regards,
> Suresh Loganathan
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Approval Server Suspended.

[Suresh Loganathan]

Hi Kulkarni ,

Thanks for your email. AR version 8.0.

SERVERAPPROVAL SERVER SUSPENDED
A  (admin.)   False
BTrue
CTrue
D True.

Server A is admin. that sever contain False as Approval sever suspended.
Remaining all contain True.

It will create any issue for change approval?

Regards,
Suresh Loganathan.
On Apr 7, 2014 3:10 PM, "Kulkarni, Adhwari" 
wrote:

> **
>
> Can you please list the values of "Approval-Server-Suspended" entry from
> all the 4 ar.cfg file?
>
> Also, can you pl let me know the AR version?
>
>
>
> As part of the approval server architecture, only one approval server is
> in the running state and the rest all are in suspended mode. So your
> understanding about active approval server is correct.
>
>
>
> However, this should not create any issues for change approvals.
>
>
>
> Regards,
>
> -Adhwari
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Suresh Loganathan
> *Sent:* 07 April 2014 14:32
> *To:* arslist@ARSLIST.ORG
> *Subject:* Approval Server Suspended.
>
>
>
> **
>
> Team,
>
> My remedy environment having server group and we have 4 remedy service. As
> per the search, atleast  one server need to have  False for approval server
> suspended parameter in admin service. Remaining 3 having as true.
>
> Is it create any issue from change aapprovals ? please suggest.
>
> Regards,
> Suresh Loganathan
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Approval Server Suspended.

[Suresh Loganathan]

Team,

My remedy environment having server group and we have 4 remedy service. As
per the search, atleast  one server need to have  False for approval server
suspended parameter in admin service. Remaining 3 having as true.

Is it create any issue from change aapprovals ? please suggest.

Regards,
Suresh Loganathan

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Change Approvals not working properly...

[Suresh Loganathan]

Team,

In our arerror.log file, getting the below error info. when I will get this
error that time we are facing approval flow is not working properly.

Once, the AR Service has been restarted approval flow is working fine.

390635: AR System server terminated when a signal/exception was received by
the server (ARNOTE 20).
390635: AR System server terminated-fatal error occurred in ARSERVER(ARNOTE
21)

After this error, arservice is working fine. This issue attacks only change
approval issue.

Regards,

Suresh Loganathan.

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Re: How to enable full remedy admin from server grouping.

[Suresh Loganathan]

William,

Super point. Thanks gentleman..

Regards,

Suresh Loganathan.
On Mar 31, 2014 8:09 AM, "William Rentfrow" 
wrote:

> **
>
> I'll add one thing - this is our best practices method for restarting the
> server group at one of our customers.
>
>
>
> If we do make a change to the Server Group Operation Ranking form we...
>
>
>
> 1.) Make the change
>
> 2.) Shut down all the servers
>
> 3.) Restart the admin server and let it come up completely
>
> 4.) Start the others
>
>
>
> I'll skip the rather long laundry list of reasons we came up with that but
> I will say that it works well when we do it this way.  Also, it's nice to
> have some sort of method to your madness.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Sunday, March 30, 2014 8:34 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How to enable full remedy admin from server grouping.
>
>
>
> **
>
> Nope
>
> On Mar 30, 2014 3:19 AM, "Suresh Loganathan"  wrote:
>
> **
>
> Hi Vaibhav/LongWing,
>
> Thanks for your email and update. As per your info, if we change the Rank
> form setting and config setting then it will update that server will act
> admin server.
>
> Do we need to change any other form to make it server as admin?
>
> Regards,
>
> Suresh Loganathan.
>
> On Mar 30, 2014 10:33 AM, "LJ LongWing"  wrote:
>
> **
>
> Suresh,
> As the documents say, any time you change any ranking information, all
> members of the group must be restarted for the changes to take effect
>
> On Mar 29, 2014 8:39 PM, "Suresh Loganathan"  wrote:
>
> **
>
> Team,
>
> We are using 4 remedy boxes. The project initial condition we have set one
> box as full admin.
>
> Recently, we have asked to change the admin to another box.
>
> We changed the Ranking to new one. but, still the new one not full admin.
> Have server group concept in our environment.
>
> Can you please advice, what the actions need to follow to make it as new
> remedy box as remedy admin.
>
> Touched only server ranking form.Kindly advice.
>
> Regards,
>
> Suresh Loganathan.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  --
>
> No virus found in this message.
> Checked by AVG - www.avg.com
> Version: 2014.0.4336 / Virus Database: 3722/7221 - Release Date: 03/20/14
> Internal Virus Database is out of date.
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to enable full remedy admin from server grouping.

[Suresh Loganathan]

Hi Vaibhav/LongWing,

Thanks for your email and update. As per your info, if we change the Rank
form setting and config setting then it will update that server will act
admin server.

Do we need to change any other form to make it server as admin?

Regards,

Suresh Loganathan.
On Mar 30, 2014 10:33 AM, "LJ LongWing"  wrote:

> **
>
> Suresh,
> As the documents say, any time you change any ranking information, all
> members of the group must be restarted for the changes to take effect
> On Mar 29, 2014 8:39 PM, "Suresh Loganathan"  wrote:
>
>> **
>>
>> Team,
>>
>> We are using 4 remedy boxes. The project initial condition we have set
>> one box as full admin.
>>
>> Recently, we have asked to change the admin to another box.
>>
>> We changed the Ranking to new one. but, still the new one not full admin.
>> Have server group concept in our environment.
>>
>> Can you please advice, what the actions need to follow to make it as new
>> remedy box as remedy admin.
>>
>> Touched only server ranking form.Kindly advice.
>>
>> Regards,
>>
>> Suresh Loganathan.
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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How to enable full remedy admin from server grouping.

[Suresh Loganathan]

Team,

We are using 4 remedy boxes. The project initial condition we have set one
box as full admin.

Recently, we have asked to change the admin to another box.

We changed the Ranking to new one. but, still the new one not full admin.
Have server group concept in our environment.

Can you please advice, what the actions need to follow to make it as new
remedy box as remedy admin.

Touched only server ranking form.Kindly advice.

Regards,

Suresh Loganathan.

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Re: ARERR 9351 error

[Suresh Loganathan]

Team,

Any update on my issue? Kindly help.

Regards,

Suresh Loganathan.
On Mar 26, 2014 4:47 PM, "Suresh Loganathan"  wrote:

> Team,
>
> I have faced an issue when I access the remedy from web url.please refer
> the below issue info.
>
> unable to setup data connection, which is preventing the application from
> working correctly. HTTP communication Error: 500 (ARERR 9351).
>
> have checked the config.properties and checked arsystem.xmlhttp.get =false.
>
> Can you please help to resolve the issue.
>
> Regards,
>
> Suresh Loganathan.
>

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Re: ARERR 9351 error

[Suresh Loganathan]

Sweety,

Need to tell one info. I know, we are all friends. This community gave
resolution when I was in embarrassment situation. I honor each and every
one in this community.

"Team" word is not bad word. if you are taking wrong, I will not take any
responsibility.

if you know the resolution then post, not then please be patience.

Believe, you will understand.

Regards,

Suresh Loganathan.
On Mar 26, 2014 6:05 PM, "LJ LongWing"  wrote:

> **
>
> Sweety,
> I have always considered the ARSList to be a team of sorts, not in the
> same way as the on you might be paid to work on of course, but a team none
> the less.
> On Mar 26, 2014 5:33 AM, "Sweety"  wrote:
>
>> There is no team here to work on your issues. We all are just friends
>> here and help us each other. Never say team again.
>>
>> Regarding your issue, check with your network team or use fiddler log to
>> trace the issue.
>>
>>
>> ___
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>> "Where the Answers Are, and have been for 20 years"
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ARERR 9351 error

[Suresh Loganathan]

Sweety,

Thanks for your email. I have asked the fix only.:)

Need recommendations to fix this issue.

Regards,

Suresh L
On Mar 26, 2014 5:03 PM, "Sweety"  wrote:

> There is no team here to work on your issues. We all are just friends here
> and help us each other. Never say team again.
>
> Regarding your issue, check with your network team or use fiddler log to
> trace the issue.
>
>

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ARERR 9351 error

[Suresh Loganathan]

Team,

I have faced an issue when I access the remedy from web url.please refer
the below issue info.

unable to setup data connection, which is preventing the application from
working correctly. HTTP communication Error: 500 (ARERR 9351).

have checked the config.properties and checked arsystem.xmlhttp.get =false.

Can you please help to resolve the issue.

Regards,

Suresh Loganathan.

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Re: SLM ISSUES IN ARERROR LOG FILE

[Suresh Loganathan]

Lisa,

Thanks for your email. how to fix this issue. can you please advise.

Regards,
Suresh L
On Mar 24, 2014 9:25 PM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" <
lisa.kemes@dla.mil> wrote:

> Maybe there weren't any SLM:Measurement records found or needed to be
> deleted?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan
> Sent: Monday, March 24, 2014 11:46 AM
> To: arslist@ARSLIST.ORG
> Subject: SLM ISSUES IN ARERROR LOG FILE
>
> **
>
> Hi Team,
>
> Recently, checked the arerror .log file. getting below message. don't
> know how to fix this issue. Can you people help me.
>
> An application command failed(ARERR 4554) Application-Delete-Entry
> "SLM:Measurement".
>
> Have checked the armonitor log file. slmbrsvc.exe running.
>
> Regards,
>
> Suresh Loganathan ...
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> ___
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>

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SLM ISSUES IN ARERROR LOG FILE

[Suresh Loganathan]

Hi Team,

Recently, checked the arerror .log file. getting below message. don't know
how to fix this issue. Can you people help me.

An application command failed(ARERR 4554)
Application-Delete-Entry  "SLM:Measurement".

Have checked the armonitor log file. slmbrsvc.exe running.

Regards,

Suresh Loganathan ...

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License Usgae Report.

[Suresh Loganathan]

Team,

I need to create the license usage report from remedy.Have identified dwell
can get the information from Historical license usage , current license
usage form.but, its not showing the record. where I need to configure this
2 forms to capture my requirement.

Please advise.

Regards,

Suresh L

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Re: SLA ISSUES...

[Suresh Loganathan]

The start qualification:assigned and stop qualification cancelled or in
progress.
On Mar 17, 2014 8:38 AM, "Schon, Stuart" 
wrote:

> **
>
> What are the actual start and stop conditions?
>
>
>
>
>
>
>
> *Stuart SchonService Desk Systems - Manager*
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Suresh Loganathan
> *Sent:* Saturday, 15 March 2014 5:10 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* SLA ISSUES...
>
>
>
> **
>
> Hi Team,
>
> We have configured the SLA for INC. Have configured 5 mins goal and SLA
> start at Assigned status and stop at In Progress status.
>
> Have checked SLA with test tickets.but, it vl breach after 17 mins. It's
> not working as per my goal.
>
> Can you please help me to fix this issue.
>
> Regards,
>
> Suresh Loganathan.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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SLA ISSUES...

[Suresh Loganathan]

Hi Team,

We have configured the SLA for INC. Have configured 5 mins goal and SLA
start at Assigned status and stop at In Progress status.

Have checked SLA with test tickets.but, it vl breach after 17 mins. It's
not working as per my goal.

Can you please help me to fix this issue.

Regards,

Suresh Loganathan.

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Change Template - Authoring group limitation

[Suresh Loganathan]

Team,

Recently, working on change template. In that, authoring group have any
limitation? if yes, can you please share the limition detail.

I need to update 1000+ authoring group for single change template.

Yours  comment will helpful before doing this activity.

Regards,

Suresh Loganthan.

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Re: How to find out LB pointing which ARS.

[Suresh Loganathan]

LongWing,

Appreciate it. it worked. Thanks for your timely help.

Regards,

Suresh L
 On Mar 4, 2014 7:46 PM, "LJ LongWing"  wrote:

> **
> Suresh,
> Within Remedy servers, each server should have its own
> 'Server-Connect-Name'.  You can query the form 'Configuration ARDBC' for
> the Server-Connect-Name variable, and get the 'node' name...that'll tell
> you what node the LB has you balanced to 'at that moment'...but with most
> app lb's configured without sticky bits...you can't guarantee that just
> because you are on that server for the call that gives you the results,
> will be the same server the next time :)
>
>
> On Mon, Mar 3, 2014 at 11:23 PM, Suresh Loganathan 
> wrote:
>
>> **
>>
>> Team,
>>
>> I need your advices. present ,my project contain 4ARS and 3 Mid Tiers and
>> 2 Load Balancer. Need to find out which remedy service currently pointing
>> the LB. tried with PING and TRACERT.Can't find out this info.
>>
>> Can you please help me, how to find the load balancer pointing which ARS.
>> need to see with that perfect IP address.
>>
>> Regards,
>>
>> Suresh L
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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How to find out LB pointing which ARS.

[Suresh Loganathan]

Team,

I need your advices. present ,my project contain 4ARS and 3 Mid Tiers and 2
Load Balancer. Need to find out which remedy service currently pointing the
LB. tried with PING and TRACERT.Can't find out this info.

Can you please help me, how to find the load balancer pointing which ARS.
need to see with that perfect IP address.

Regards,

Suresh L

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Terminated error arerror log file.

[Suresh Loganathan]

Hi Team,

Recently, i am getting the below error. Can you please help to fix this
issue.

ARSystem server terminated- fatal error occured in ARSERVER(ARNOTE 21)

Regards,

Suresh L

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SLAs attached but not started .

[Suresh Loganathan]

Hi Team,

I am facing an issue with SLM.We have created the SLA for Change
Management. Here, the SLA`s are attached but not started.

Have written the qualification as

start- Change request Status = 3 ie., planning in progress.
stop- Change request Status = 4 ie., school dule for review.

Goal and Hours as 100 and 50.

Can you please help to fix this issue.

Regards,

Suresh Loganathan.

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Re: Why does the ARS Service take so long to start?

[Suresh Loganathan]

Team,

Recently faced the same. followed felow points then i got BMC support.

1. Taken arstartup log to check the time consuming.
2. sent the ar.conf file. BMC recommended to change some configuration
setting.
3. Apart from remedy end, need a support from network and SQL Team.
4. please  check our BMC communities for this KB Article.

Regards,

Suresh Loganathan
On Feb 19, 2014 9:45 PM, "Tauf Chowdhury"  wrote:

> **
> I recall a while back someone explained that there is also a difference
> between SQL and Oracle DB where The ITSM env on Oracle takes longer to
> start than SQL Server
>
> Sent from my iPhone
>
> On Feb 19, 2014, at 10:18 AM, "Pierson, Shawn" <
> shawn.pier...@energytransfer.com> wrote:
>
> **
>
> You bring up a good point.  From what I've seen the CPU and RAM are never
> too high even when starting up, and the database connection should actually
> be a decent connection (both servers are on the same switch, which I can
> tell thanks to ADDM) but I'd think that probably is one of the limiting
> factors of startup.  My suspicion is that BMC's increasing reliance on
> plugins, which seem to be black boxes that are hard to gain visibility
> into, is a major factor as well.
>
>
>
> It would be an interesting test to have two pieces of the same hardware
> with AR System installed, one with the full ITSM, another without ITSM (but
> for charity include the supporting AR System modules like Approval that
> normally aren't used in fully custom shops) but with an equal number of
> forms, groups, and users, and time the startup times of both.
>
>
>
> Thanks,
>
>
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *LJ
> LongWing
> *Sent:* Wednesday, February 19, 2014 8:15 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Why does the ARS Service take so long to start?
>
>
>
> **
>
> Shawn,
>
> In later versions of Remedy, you have the options to utilize multiple
> threads during the startup.  As Rick points out, the main thing that Remedy
> is doing is pulling metadata out of the DB and storing it in RAM.  So,
> there is a direct correlation between how many forms/fields/etc that you
> have, and how quickly you can get them out of the DB and into memory that
> determines how quickly your Remedy starts.  Do you have that dedicated
> Fiber channel between your DB and App server that Remedy recommends? :)
>
>
>
> On Wed, Feb 19, 2014 at 5:57 AM, Pierson, Shawn <
> shawn.pier...@energytransfer.com> wrote:
>
> **
>
> Since I have nothing better to do (just kidding, I'm swamped) I wanted to
> see if anyone on the list had a good explanation for something that has
> been an issue across multiple versions of Remedy for years.  Specifically,
> on Windows, why does it take so long for Remedy to start up, and is there
> anything that can be done to make it load faster without sacrificing
> performance or functionality?
>
>
>
> If someone has found a way to get it to start up in less than 30 seconds,
> you should be given a job by BMC.  It's been a while since I've worked with
> Remedy on Unix but I don't recall it taking as long to start as it does on
> Windows.
>
>
>
> Thanks,
>
>
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
>
>
> Private and confidential as detailed 
> here<http://www.energytransfer.com/mail_disclaimer.aspx>.
> If you cannot access hyperlink, please e-mail sender.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  Private and confidential as detailed 
> here<http://www.energytransfer.com/mail_disclaimer.aspx>.
> If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the
> Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Routed from secured to unsecured web url.

[Suresh Loganathan]

Hi team,

Recently, im getting our remedy web url access routed from secured to
unsecured i.e., https to http. If we connect via original web url not load
balancer it's working fine. Issue only occured in Load Balancer.

Can any of us help to fix this issue.

Remedy version: 8.1
Tomcat Apache: 6.0

Regards,

Suresh L

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Re: Caught Exception issue...

[Suresh Loganathan]

Hi Sally,

Thanks for your hot fix. Is it fix all "Caught Exception" issue? Can you
please confirm.

@Folks : Thanks for all Suggestions/Comments. Really happy for your all
inputs :)

Regards,

Suresh L

On Wed, Feb 5, 2014 at 8:42 PM, Ludwig, Sally  wrote:

> **
>
> The latest hotfix for Midtier 8.1 can be found at
> ftp://ftp.bmc.com/outgoing/81mt_hotfix
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn
> *Sent:* Tuesday, February 04, 2014 9:41 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Caught Exception issue...
>
>
>
> **
>
> I didn't want to hijack this email thread for my own issues but hopefully
> Suresh can get some benefit from what I've run into as well.
>
>
>
> We have been on ARS 8.1 for a couple of months but just upgraded ITSM to
> 8.1 (including the two patches) as of this past weekend.  In testing we ran
> into the Caught Exception errors that Suresh ran into, but the ITSM patches
> seemed to have addressed most of those.  The problem now is basically
> instability.  Tomcat itself keeps crashing, so I upgraded it from patch 32
> to patch 37 tonight to see if that helps.
>
>
>
> There have also been a never-ending stream of Mid Tier issues, but of very
> low intensity, from 7.6.4 on with Internet Explorer.  My understanding is
> that Internet Explorer has defects in it that cause it to not correctly
> refresh cache, and the way the Mid Tier is designed that becomes a big
> issue.  However, we also have run into issues with 7.6.4 that are worse on
> 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and
> generating errors.  The only way to resolve those is to flush the cache on
> the Mid Tier, but doing so messes up a small but vocal percentage of other
> people who have to clear their IE browser cache.
>
>
>
> So based on the suggestion below, I am planning on looking into the Mid
> Tier hotfix.  I'll open a ticket with BMC tomorrow if my system is still
> unstable after the Tomcat upgrade and try to get that hotfix but I have an
> I.T. form of PTSD because our implementation of 7.6.4 a couple years ago
> was delayed a few months due to BMC support not being helpful with Mid Tier
> issues (which resulted in a custom Mid Tier patch for us, which so far
> hadn't been necessary on 8.1.)
>
>
>
> So with all that said, I tried to guess the 8.1 path on the FTP site below
> but couldn't find one that worked.  I also tried searching their Knowledge
> Base because I often find hotfixes in there, including several that have
> gone in with my 8.1 install.
>
>
>
> Thanks,
>
>
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Pargeter,
> Christie :CO IS
> *Sent:* Tuesday, February 04, 2014 4:51 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Caught Exception issue...
>
>
>
> **
>
> There is a way if you know the "secret" path.  I don't know if for 8.1 but
> here is the format for 7.6.4 SP 4 to give you an idea
>
>
>
> http://ftp.bmc.com/outgoing/7604sp4_hotfix
>
>
>
> *Christie Pargeter  | Sr Technical Analyst | tel 503-415-5149*
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Pierson,
> Shawn
> *Sent:* Tuesday, February 04, 2014 1:22 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Caught Exception issue...
>
>
>
> **
>
> Interestingly, BMC makes it next to impossible to actually get hotfixes
> without waiting on their support.  Do you know any alternate means of
> getting the Mid Tier Hotfix you mentioned that doesn't require a U.N.
> Resolution worth of log files and config files in the right format?
>
>
>
> Thanks,
>
>
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *ravi rai
> *Sent:* Tuesday, February 04, 2014 1:03 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Caught Exception issue...
>
>
>
> **
>
> Suresh,
>
> What is the patch version of ARS , Midtier and Tomcat
>
> Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013  ) and Patch 36 for
> Tomcat 6.0 and see if it helps
>
> We had few issues with ARS 8.1 un-patched version.
>
> Thanks
> Ravi Rai
>   --
>
> Date: Wed, 5 Feb 2014 00:06:18 +0530
> From: ersures...@gmail.com
> Subject: Caught Exception issue...
> To: arslist@ARSLIST.ORG
>
> ** Team,
> Recently, facing the lot of issues related to  "Caught Exception". tried
> with mid tier flush and advised to flush the local browser cache and
> restarted with mid tier.but, no luck.
> Error starts with  "Caught exception" and error with some different
> message like mobj, t.resultlist,Vcolins etc.,
> Can you please provide the guidence to fix this issue?
> Remedy version 8.1
> OS Windows server 2012.
> Tomcat 6.0
> Regards,
> Suresh L
> _ARSlist: "Where the Answers Are" an

Caught Exception issue...

[Suresh Loganathan]

Team,

Recently, facing the lot of issues related to  "Caught Exception". tried
with mid tier flush and advised to flush the local browser cache and
restarted with mid tier.but, no luck.

Error starts with  "Caught exception" and error with some different message
like mobj, t.resultlist,Vcolins etc.,

Can you please provide the guidence to fix this issue?

Remedy version 8.1
OS Windows server 2012.
Tomcat 6.0

Regards,

Suresh L

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Re: Remedy service health check.

[Suresh Loganathan]

Fred,

I am using Remedy 8.1 version. OS windows server 2012.
On Feb 4, 2014 8:24 PM, "Grooms, Frederick W" 
wrote:

> **
>
> What OS are you on?
>
>
>
> On Linux I haven't had to restart the Remedy services in 5 months (and
> that was only for hardware work)
>
>
>
> Fred
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Suresh Loganathan
> *Sent:* Tuesday, February 04, 2014 4:36 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Remedy service health check.
>
>
>
> **
>
> Team,
>
> Do we have any check list to maintain the remedy service will up with out
> facing any issues.
>
> Present, we have prepared the list monthly activities for remedy service.
>
> 1. Restart the remedy services monthly once.
> 2. before restart take a back up logs for ARS and mid tier. etc.,
>
> Like wise we need the check lists . Can any of you share your thoughts.
>
> Regards,j
>
> Suresh L
>
>
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Remedy service health check.

[Suresh Loganathan]

Team,

Do we have any check list to maintain the remedy service will up with out
facing any issues.

Present, we have prepared the list monthly activities for remedy service.

1. Restart the remedy services monthly once.
2. before restart take a back up logs for ARS and mid tier. etc.,

Like wise we need the check lists . Can any of you share your thoughts.

Regards,j

Suresh L

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Re: How to disable arjavaplugin

[Suresh Loganathan]

Thanks for your valuable info ... Really happy with your swift response.
On Feb 4, 2014 12:16 AM, "LJ LongWing"  wrote:

> **
> yea...you don't really turn the java logs on/off in the same way you do
> the C logs, they are configured via xml and just 'left on' typically.
>
>
> On Mon, Feb 3, 2014 at 11:38 AM, Suresh Loganathan 
> wrote:
>
>> **
>>
>> Hi LongWing,
>>
>> Thanks for your prompt response. Recently, got SSO plugin upgrade. there
>> mentioned arjavaplugin info. Mostly,@Logfile we need to enable . but its
>> bit different. have searched how to enable or disble this logs.cant find
>> it. vl not disable this logs. its for understanding purpose.
>>
>> Once again thanks for your clear explanation.
>>
>> Cheers,
>>
>> Suresh L
>> On Feb 3, 2014 11:45 PM, "LJ LongWing"  wrote:
>>
>>> **
>>> Suresh,
>>> Are you just looking do disable the log?...why?  The log is controlled
>>> by the log4j_pluginsvr.xml located in your \plugnsvr
>>> folder...you can set max size, what gets logged into it and such.  I've
>>> never heard of anyone wanting to turn off all loggingyou could just set
>>> the size really small, and set the number of copies to 1 or something which
>>> would make it essentially uselessthe only way I know of to turn off the
>>> log is to stop loading the java plugin server...which I'm sure you don't
>>> want to do.
>>>
>>>
>>> On Mon, Feb 3, 2014 at 11:03 AM, Suresh Loganathan >> > wrote:
>>>
>>>> **
>>>>
>>>> Team,
>>>>
>>>> How to disable arjavaplugin.log from remedy? Can you guide me to fix
>>>> this.
>>>>
>>>> Regards,
>>>>
>>>> Suresh Loganathan
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to disable arjavaplugin

[Suresh Loganathan]

Hi LongWing,

Thanks for your prompt response. Recently, got SSO plugin upgrade. there
mentioned arjavaplugin info. Mostly,@Logfile we need to enable . but its
bit different. have searched how to enable or disble this logs.cant find
it. vl not disable this logs. its for understanding purpose.

Once again thanks for your clear explanation.

Cheers,

Suresh L
On Feb 3, 2014 11:45 PM, "LJ LongWing"  wrote:

> **
> Suresh,
> Are you just looking do disable the log?...why?  The log is controlled by
> the log4j_pluginsvr.xml located in your \plugnsvr folder...you
> can set max size, what gets logged into it and such.  I've never heard of
> anyone wanting to turn off all loggingyou could just set the size
> really small, and set the number of copies to 1 or something which would
> make it essentially uselessthe only way I know of to turn off the log
> is to stop loading the java plugin server...which I'm sure you don't want
> to do.
>
>
> On Mon, Feb 3, 2014 at 11:03 AM, Suresh Loganathan 
> wrote:
>
>> **
>>
>> Team,
>>
>> How to disable arjavaplugin.log from remedy? Can you guide me to fix this.
>>
>> Regards,
>>
>> Suresh Loganathan
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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How to disable arjavaplugin

[Suresh Loganathan]

Team,

How to disable arjavaplugin.log from remedy? Can you guide me to fix this.

Regards,

Suresh Loganathan

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Parameterized Macro...

[Suresh Loganathan]

Team,

Is it possible to create parameterized macro from remedy to pull the remedy
report. tried with user tool. i can using macro icon. but, can't see that
option into remedy web url. How to do that. can you please advise.

Regards,

Suresh L

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Re: How find CRQ Hold person signature.

[Suresh Loganathan]

Hi Tauf,

Thanks for ur quick reply. Let me chk. Normally , it vl capture change
signature form. but, it,s not listed. anyway vl follow ur way:)

R,
Suresh L
On Jan 30, 2014 9:24 PM, "Tauf Chowdhury"  wrote:

> **
> I think what you are looking for is in AP:Signature
>
> Sent from my iPhone
>
> On Jan 30, 2014, at 10:47 AM, Suresh Loganathan 
> wrote:
>
> **
>
> Team,
>
> Recently, one CRQ Hold for the approver. cant see that approver signature
> from CHG:Infrastructure change form.Can u pls guide where i can get this
> info. Remedy environment 8.1.
>
> Regards,
> Suresh L
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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How find CRQ Hold person signature.

[Suresh Loganathan]

Team,

Recently, one CRQ Hold for the approver. cant see that approver signature
from CHG:Infrastructure change form.Can u pls guide where i can get this
info. Remedy environment 8.1.

Regards,
Suresh L

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ARERR 45281 not allowing to create a task from incident.

[Suresh Loganathan]

Hi Team,

When i am creating the task from incident that time i am getting below
error.

The incident number is required for this function to work. To generate an
incident number, select a  customer  ARERR45281.

this issue is occuring only in best practise view. i can able to create a
task in  classic view with out hurdles.

guys, can you please share the solution to fix this issue.

Regards ,

Suresh L

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Re: ARERR 9350

[Suresh Loganathan]

using 1 load balancer. 4 AR Services and 3 mid tier services are used.

Regards,

Suresh L
On Jan 8, 2014 12:59 PM, "Karthik"  wrote:

> **
> please post the environment details and any load balancer in use?
>
>
> On 8 January 2014 12:58, Suresh Loganathan  wrote:
>
>> **
>>
>> Hi Team,
>>
>> When i am using remedy thay time getting  "Network protocol/data error
>> when performing data operatipn. please contact to admin ARERR 9350".
>>
>> Remedy version:8.1
>>
>> Kindly help to resolve this issue.
>>
>> Regards,
>>
>> Suresh L.
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
> - Karthik
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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ARERR 9350

[Suresh Loganathan]

Hi Team,

When i am using remedy thay time getting  "Network protocol/data error when
performing data operatipn. please contact to admin ARERR 9350".

Remedy version:8.1

Kindly help to resolve this issue.

Regards,

Suresh L.

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Re: Where i can get DMT EXE DOWNLOAD?

[Suresh Loganathan]

Thanks for ur reply. Having appropriate permission. sure not installed.
On Dec 30, 2013 5:49 PM, "Hennigan, Sandra" 
wrote:

> **
>
> Suresh,
>
>
>
> What permissions does your login have?
>
> Check the Applications skin from the IT Home  page, Data Management is
> listed and accessible.
>
>
>
> Thank you,
>
>
>
> Sandra Hennigan
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Suresh Loganathan
> *Sent:* Monday, December 30, 2013 5:06 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Where i can get DMT EXE DOWNLOAD?
>
>
>
> **
>
> Hi Team,
>
> i am using remedy 8.1 version. In our PROD there is no DMT ACCESS. checked
> into server there is no DMT path.
>
> where i can get the DMT Exe? Searched into Products and Patches from Bmc
> support. There i can see ITSM SUITE and ARSERVER SUITE..
>
> Please share the link and file name to download the DMT 8.1 exe.
>
> waiting for your favorable reply.
>
> Regards,
>
> Suresh L
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Where i can get DMT EXE DOWNLOAD?

[Suresh Loganathan]

Hi Team,

i am using remedy 8.1 version. In our PROD there is no DMT ACCESS. checked
into server there is no DMT path.

where i can get the DMT Exe? Searched into Products and Patches from Bmc
support. There i can see ITSM SUITE and ARSERVER SUITE..

Please share the link and file name to download the DMT 8.1 exe.

waiting for your favorable reply.

Regards,

Suresh L

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Re: I: Change the date format in a notify filter.

[Suresh Loganathan]

Hi,

Before changing the date, can u pls chk the AR System user preference form.
there u hav an option to change the date time setting and chk the date time
setting from server.

Hope it will help.

Thanks,

Suresh L
On Dec 6, 2013 2:42 PM, "team.rem...@libero.it" 
wrote:

> Hi All,
> Now we are trying to create a filter that executes the set function :
>
> DATENUM("dd", $Reported Date$) + "." + DATENUM("mm", $Reported Date$) +
> "." +
> YEAR("", $Reported Date$) + " " + HOUR($Reported Date$) + ":" + MINUTE
> ($Reported Date$) + ":" + SECOND($Reported Date$)
>
> do you think is a good idea ?
> Bye
> Pietro
>
> >Messaggio originale
> >Da: team.rem...@libero.it
> >Data: 12-nov-2013 13.07
> >A: 
> >Ogg: Change the date format in a notify filter.
> >
> >Is it possible to change the date format in a notify filter ?
> >i.e. I need to translate a date from “11/12/2013 12:12:18 PM” (mm/gg/)
> to
> >“12/11/2013 12:12:18”  (gg/mm/).
> >
> >Can you help me ?
> >Thanks in advance.
> >Pietro
> >
>
>
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Remove test company from flash board...

[Suresh Loganathan]

Hi Team,

I am having an issue with remedy flash board. Default, the remedy having
test companies. i hav removed that from remedy. but, i dono how to remove
from flash board. it,s available into overview console. The diagrmatic
representation shows that test company name. how to remove that . please
advise.

Remedy Version:8.1.

Regards,

SURESH L

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Re: Restart Plugin Server

[Suresh Loganathan]

Arserver.exe include that plug in. if u killed that arserver.exe, it will
restart the plug in too
On Nov 13, 2013 8:19 PM, "Carl Wilson"  wrote:

> **
>
> Hi,
>
> If on Windows, you can kill the plugin process from Task Manager - If
> Unix/Linux, you kill the associated plugin process from the command line.
>
>
> --
>
>
>
> Kind Regards,
>
>
>
> *Carl Wilson*
>
>
>
> http://www.missingpiecessoftware.com/
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Kathy Morris
> *Sent:* 13 November 2013 14:48
> *To:* arslist@ARSLIST.ORG
> *Subject:* Restart Plugin Server
>
>
>
> **
>
> Hi all,
>
>
>
> We have a production issue – how do I restart the plugin server?
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Monitor Ticket Status

[Suresh Loganathan]

Team,

I faced different question from my project.

The scenario is if the end user creating a ticket via email, the ticket has
been created. He/ She need to see the ticket status. Remeber, don't have
remedy access. IS it possible to see the ticket work info and status.

We have one option i.e., Email Notiifcation. Except that any option ? if
any idea hit your mind, please share the detail.

I would appreciate your swift response.

Regards,

Suresh Loganathan.
+91 87544 2224091

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Remedy UAT Refreshment...

[Suresh Loganathan]

Team,

First time, i am doing the PROD to UAT back up restoration (UAT
Refereshment). Can any one experienced this activity before. If yes, please
share the steps with perfect doc.

I would appreciate for your swift response...

Thanks,

Suresh Loganathan...

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Printer Issue.

[Suresh Loganathan]

Hi Guys,

I am having an issue, when i am clicking the "Print" Option into "Overview
Console" link. It showing the following error. Can any one help to resolve
this issue.


"Error during processing: ARERR[9260] Report location is missing from
report settings configuration page. Please see your administator".

Much apperciated for your speedy response.

Regards,

Suresh Loganathan

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Re: Remedy Auto notification for service down...

[Suresh Loganathan]

Hi Chris,

Thanks for your swift response. We have used windows OS environment. Can
you please advise, how to achieve this using script.

Thanks in Advance,

Suresh Loganathan

On Thu, Mar 28, 2013 at 6:37 PM, Pruitt, Christopher (Bank of America
Account)  wrote:

> **
>
> On our UNIX system we wrote a script that monitors the arserverd process.
> If it stops we send out an email alert to several email distributions
> lists, as well as on-call pagers.
>
> ** **
>
> *Christopher Pruitt*
> Business Consulting III
>
> Remedy Developer
>
> BMC Certified Administrator: BMC Remedy AR System 7.6.04
>
> *HP Enterprises Services*
> *christopher.pru...@hp.com*
> www.hp.com 
>
> [image: HP_logo]
>
> ** **
>
> ** **
>
> *Confidentiality Notice:* This message and any files transmitted with it
> are intended for the sole use of the entity or individual to whom it is
> addressed, and may contain information that is confidential, privileged,
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> ***
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Suresh Loganathan
> *Sent:* Thursday, March 28, 2013 1:01 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Remedy Auto notification for service down...
>
> ** **
>
> ** Hi Team,
>
> ** **
>
> I have a quick question. If our remedy service went to down, how to
> configure the remedy auto notification to all remedy members. I wan t the
> answer with out BPPM configuration. Can you please advise to help and
> resolve this issue.
>
> ** **
>
> Do we have any option into Remedy mail box exchange server.
>
> ** **
>
> Thanks in Advance.
>
> ** **
>
> Regards,
>
> ** **
>
> Suresh Loganathan
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Remedy Auto notification for service down...

[Suresh Loganathan]

Hi Team,

I have a quick question. If our remedy service went to down, how to
configure the remedy auto notification to all remedy members. I wan t the
answer with out BPPM configuration. Can you please advise to help and
resolve this issue.

Do we have any option into Remedy mail box exchange server.

Thanks in Advance.

Regards,

Suresh Loganathan

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Remedy Login Account

[Suresh Loganathan]

Hi Team,

At present, we are using ARS 7.1. We are not using the ITSM. As per our
client scenario, they want to update the remedy login infront with his/her
domain name. For Example : if the remedy login as test they want to change
as domain\test.

I hope, this will done by DMT. I have worked with 7.5 not 7.1 .

My question is 7.1 version will work with DMT. can you please share your
advise.

Regards,

Suresh Loganathan

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Reg - Remedy Interview Questions

[Suresh Loganathan]

Hi Team,

Do we have any remedy interview questions bank? If yes, Can you please
share to this email address.

Thanks In Advance,

Suresh Loganathan.

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Re: How to Find the Email Engine Version

[Suresh Loganathan]

Hi Kiran,

Awesome. Thanks for your timely help
Thanks,

Suresh Loganathan
On Fri, Dec 21, 2012 at 6:02 PM, Hullule, Kiran wrote:

> **
>
> Look into stdout.log (windows) or emaild.sh_log (Unix) files , you will
> see the version something like this:
>
> ** **
>
> ** **
>
> Checking connection to server:  ...
>
> Application has started Version:  7.6.04 SP3 201201302357
>
> Using JRE: 1.6.0
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Suresh Loganathan
> *Sent:* Friday, December 21, 2012 5:56 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* How to Find the Email Engine Version
>
> ** **
>
> ** 
>
> Team,
>
>  
>
> How to find the "Email Engine Vesrion"?.I have checked into
> "SHARE:Application_Properties" form. but, i can't found that.Can you please
> advice
>
>  
>
> Thanks in advance,
>
>  
>
> Suresh Loganathan
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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