Re: ARSlist Future
Agreed Sent from my iPhone > On Jun 2, 2016, at 2:34 PM, William Rentfrow > wrote: > > ** > First - thank you Daniel for a whole lot of work for some pretty nebulous > rewards over the years :) > > Second - I think I have the same concerns. I have at least 8+ years of the > ARS list archived and indexed in a local PST file. Whenever I run into a > problem the very first thing I do is search that. More than once I've found > my own answer to a problem from 2-3 years ago, and many times I've found the > thing I was looking for from other people. > > Searching BMC's site is not the same experience. I have gotten very > frustrated with some things and explained this to our premiere support > manager where I will search for an exact specific phrase and get zero > results, only to find that exact phrase later in all caps, or not in caps, or > even a few times exactly matching. The indexing needs to be improved - a LOT > - for me to even begin to compare it to this. > > The other thing is I'm not nearly as active as many members are but there are > many days I'll open the list, peruse the titles quick, and then close it if I > can't help. I don't ever do that with Communities - ever. There's no > friendly version of that - even an email digest version is just going to get > "Cluttered" by Outlook since I'll rarely read it (Linked In's emails have > already suffered this fate). > > I bring that up just to put it out there if you are listing community > concerns with your discussion with BMC as this goes on. The arslist has > been, without a doubt, the single best resource I have ever had available for > work with any line of products I have ever worked on. I knew it's day would > come, and it will be missed. > > William Rentfrow > wrentf...@stratacominc.com > Office: 715-204-3061 or 701-232-5697x25 > Cell: 715-498-5056 > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller > Sent: Thursday, June 02, 2016 12:34 PM > To: arslist@ARSLIST.ORG > Subject: Re: ARSlist Future > > ** > I think to Shawn's point though, this will be a new area that overlaps > others. If I post an AR System discussion to ARSlist Community (or maybe it > is a group, subtle differences in Jive) the people following the AR System > community won't see it. If I post a discussion that is one of those > borderline ARS/ITSM topics in the ARlist Community it muddies the existing > issue of do I post to AR System or ITSM. Then of course there will be the > people that have never heard of the ARSlist that will find it and post > inappropriately to just because they don't know where else to post (fairly > common in the BMC Communities). > > Adding an ARSlist seems duplicative to me since anything we discuss here > already has a place in Communities; even Off Topic. It is adding > fragmentation to an already fragmented model. > > Dan, can you give us some examples of how you see the ARSlist Community being > used in the existing BMC Communities model? Is it purely to retain an > exclusive space for this group of people that have been helping each other > for many years? > > Don't get me wrong, I am sad to see the List go however I questioning if this > move is useful/helpful? But maybe I don't see the big picture and is why I > ask. > > Jason > > On Thu, Jun 2, 2016 at 10:13 AM LJ LongWing wrote: > ** > I think the idea is that there will be an ARSList group, where the threads > can act in the same manner as they do in the current list, where you post > whatever you want in a 'common area' and you get responses from anyone that > subscribes to that areaso, I personally will be signed up to all of the > stuff in communities AND this onethe more the merrier :D > > On Thu, Jun 2, 2016 at 8:52 AM, Pierson, Shawn > wrote: > What I find to be difficult is how everything has to be categorized, and the > way things are listed in the "feed" is kind of cumbersome. For example, on > the ARSlist I can post something that isn't specific to a module or area and > get a lot of visibility. Let's say I'm having problems with SLM, and I post > it to that section of the site, perhaps people subscribed to Incident > Management will have better input, but won't ever see it. I also don't like > how voting on stuff shows up as activity (although I haven't looked in a > while so maybe they've changed it) which clutters up a lot of the feed. > > That being said, I do find searching for and following threads to be easier > on Communities, but it doesn't help me see a long stream of random stuff like > the ARSList does. In any case, as a subscriber to both I'll be sad to see > the ARSList go, truly the end of an era. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of
Re: Is there a plugin for Tivoli monitoring for configuring performance-monitoring service targets in BMC SLM?
http://documents.bmc.com/products/documents/09/69/40969/40969.pdf saw this.. as far as SLM -- SLM works around the model you have created or installed (COTS).. so yes SLM works with what ever you ingested I have not integrated this. On Thu, Jun 25, 2015 at 9:33 AM, jjohnson wrote: > Is there a plugin for Tivoli monitoring or some other way to set it up with > BMC SLM? > > > > -- > View this message in context: > http://ars-action-request-system.1.n7.nabble.com/Is-there-a-plugin-for-Tivoli-monitoring-for-configuring-performance-monitoring-service-targets-in-BM-tp122149.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Linking HBSS and Remedy.
HBSS for DOD is McAfee EPO should have integration points.. Start there.. then check with BMC docs for a integration. On Wed, Jun 24, 2015 at 11:10 AM, Stanley Feinstein < st...@projectremedies.com> wrote: > ** > > Hi Pat, > > > > Thanks. > > > > Stan > > w. 310-230-1722. > > c. 310-428-5748. > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Patrick Zandi > *Sent:* Wednesday, June 24, 2015 7:52 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Linking HBSS and Remedy. > > > > ** > > HBSS events normally go to the Enterprise console like McAfee, CounterACT, > RSA Archer, etc.. > > The console then communicats to the Remedy system via some plugin (theirs > not BMC normally) and injects the ticket. > > SIEM also would be another example with BEM/SIM / Patrol, etc.. > > Vendor specific.. > > Sometimes BMC does have the connector as well.. > > > > On Wed, Jun 24, 2015 at 10:43 AM, Stanley Feinstein < > st...@projectremedies.com> wrote: > > ** > > Hi Team, > > > > Does anyone have a way to generate a Remedy ticket from an HBSS event? Is > that functionality part of HBSS? > > > > Thanks. > > > > Stan > > w. 310-230-1722. > > c. 310-428-5748. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > > Patrick Zandi > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2015.0.6037 / Virus Database: 4365/10089 - Release Date: 06/24/15 > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Linking HBSS and Remedy.
HBSS events normally go to the Enterprise console like McAfee, CounterACT, RSA Archer, etc.. The console then communicats to the Remedy system via some plugin (theirs not BMC normally) and injects the ticket. SIEM also would be another example with BEM/SIM / Patrol, etc.. Vendor specific.. Sometimes BMC does have the connector as well.. On Wed, Jun 24, 2015 at 10:43 AM, Stanley Feinstein < st...@projectremedies.com> wrote: > ** > > Hi Team, > > > > Does anyone have a way to generate a Remedy ticket from an HBSS event? Is > that functionality part of HBSS? > > > > Thanks. > > > > Stan > > w. 310-230-1722. > > c. 310-428-5748. > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Read-Only Field Vulnerability
st. >>>> >>>> BMC’s Stance >>>> - >>>> BMC, the lead architect, has stated that Read-Only fields are a display >>>> characteristic to assist the user interface. >>>> >>>> Solutions >>>> - >>>> We could crate filters that fire when we know a fields are read-only >>>> for the current user to check the TR value and prevent the commit. This is >>>> a lot of overhead for fixing this vulnerability in BMC’s ITSM application, >>>> let alone customisations and bespoke applications. >>>> >>>> Alternatively, we could audit the fields. It doesn’t prevent the issue >>>> but would at least help to check if the field was changed. >>>> >>>> As BMC don’t see this as a bug or a vulnerability my hopes of mid tier/ >>>> server fix for this are somewhat muted! >>>> >>>> Thanks >>>> Jon >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: >> "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Reporting question
I was looking for that.. myself.. On Tue, Mar 17, 2015 at 2:00 PM, Frank Caruso wrote: > Not sure if this helps but you can create Advanced searches which do > prompt for parameters. In the advanced bar you can type the following: > > 'Submit Date' >= $Enter Start Date$ and 'Submit Date' <= $End Date$ > > When you run this a dialog box will appear asking for the dates. After the > query is run you can then save the Search. The next time you run it the > parameter dialog will appear. > > HTH > > Frank Caruso > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Reporting question
https://www.youtube.com/watch?v=R3x7yWUN95s On Tue, Mar 17, 2015 at 1:09 PM, Patrick Zandi wrote: > https://www.youtube.com/watch?v=meGxFeH0Kbg > > > On Tue, Mar 17, 2015 at 12:33 PM, Patrick Zandi > wrote: > >> As far as I know and seen, Variables (Popped up) is not possible. >> the only way is the choose field, =; value in the form under the report >> console. >> you can create "pre configured reports" and put them out there on the >> console as a menu. >> >> There are ways to give them prebuilt Query's in the form as well, which >> might help. >> >> >> On Tue, Mar 17, 2015 at 12:14 PM, Warren R. Baltimore II < >> warrenbaltim...@gmail.com> wrote: >> >>> ** >>> ARS 7.6.04 >>> ITSM 7.6.04 >>> >>> We just moved off of an ARS 6.3 client based installation. I am now >>> getting a ton of questions about reporting. The Mid Tier manuals >>> appendixes infer that you can still build reports with embedded >>> qualifications that use parameters. However whenever I try to do it, I get >>> an error. >>> >>> I'd like to be able to do something like 'Submit Date' >= >>> $StartDateHere$ AND 'Submit Date' < $EndDate+1Here$. >>> >>> This was never an issue in the client, but now...whoo boy! I've got a >>> helpdesk staffer who is in charge of creating reports that he is sharing >>> with his management, but they hate the fact that they have to run a search, >>> select records, then choose a report. They want to be able to just run the >>> report from the report console and be prompted for the variables. >>> >>> I know it's possible with the BIRT tool, but we're just not there yet. >>> >>> Any help would be appreciated. >>> >>> Warren >>> >>> -- >>> Warren R. Baltimore II >>> Remedy Developer >>> 410-533-5367 >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> >> >> -- >> Patrick Zandi >> > > > > -- > Patrick Zandi > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Reporting question
https://www.youtube.com/watch?v=meGxFeH0Kbg On Tue, Mar 17, 2015 at 12:33 PM, Patrick Zandi wrote: > As far as I know and seen, Variables (Popped up) is not possible. > the only way is the choose field, =; value in the form under the report > console. > you can create "pre configured reports" and put them out there on the > console as a menu. > > There are ways to give them prebuilt Query's in the form as well, which > might help. > > > On Tue, Mar 17, 2015 at 12:14 PM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > >> ** >> ARS 7.6.04 >> ITSM 7.6.04 >> >> We just moved off of an ARS 6.3 client based installation. I am now >> getting a ton of questions about reporting. The Mid Tier manuals >> appendixes infer that you can still build reports with embedded >> qualifications that use parameters. However whenever I try to do it, I get >> an error. >> >> I'd like to be able to do something like 'Submit Date' >= $StartDateHere$ >> AND 'Submit Date' < $EndDate+1Here$. >> >> This was never an issue in the client, but now...whoo boy! I've got a >> helpdesk staffer who is in charge of creating reports that he is sharing >> with his management, but they hate the fact that they have to run a search, >> select records, then choose a report. They want to be able to just run the >> report from the report console and be prompted for the variables. >> >> I know it's possible with the BIRT tool, but we're just not there yet. >> >> Any help would be appreciated. >> >> Warren >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > Patrick Zandi > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Reporting question
As far as I know and seen, Variables (Popped up) is not possible. the only way is the choose field, =; value in the form under the report console. you can create "pre configured reports" and put them out there on the console as a menu. There are ways to give them prebuilt Query's in the form as well, which might help. On Tue, Mar 17, 2015 at 12:14 PM, Warren R. Baltimore II < warrenbaltim...@gmail.com> wrote: > ** > ARS 7.6.04 > ITSM 7.6.04 > > We just moved off of an ARS 6.3 client based installation. I am now > getting a ton of questions about reporting. The Mid Tier manuals > appendixes infer that you can still build reports with embedded > qualifications that use parameters. However whenever I try to do it, I get > an error. > > I'd like to be able to do something like 'Submit Date' >= $StartDateHere$ > AND 'Submit Date' < $EndDate+1Here$. > > This was never an issue in the client, but now...whoo boy! I've got a > helpdesk staffer who is in charge of creating reports that he is sharing > with his management, but they hate the fact that they have to run a search, > select records, then choose a report. They want to be able to just run the > report from the report console and be prompted for the variables. > > I know it's possible with the BIRT tool, but we're just not there yet. > > Any help would be appreciated. > > Warren > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: MyIT Services to Atrium CMDB Services
appears somewhat RemedyForce like. http://www.bmc.com/it-solutions/remedyforce.html On Tue, Feb 24, 2015 at 11:29 AM, Patrick Zandi wrote: > http://documents.bmc.com/products/documents/85/86/458586/458586.pdf > I noticed it does not mention somethings like FAQ, Services impacted, but > also says it will provide a "Wealth" of information. > > I was looking at this when you sent the email.. funny.. > I would think it would (If it was intelligent enough) to launch a > mini-addm scan or something else and upload the .xml data directly into the > server (I would think that would be helpful from the customer and admin > prospective), then it would ensure you are not missing desktop/mobile data > helping the tech/ and populating the cmdb as same time.. LOL (Smart is in > the name)... > > > On Tue, Feb 24, 2015 at 10:48 AM, Ben Cantatore > wrote: > >> ** Shawn, >> >> I'll speak for myself say that any evaluation of My IT/Smart IT is >> welcomed. I intend to do my own evaluation in May, but hearing what other >> people like/don't like, issues experience helps. When I do my own >> evaluation, I'll use comments generated from the list to understand areas >> where the product is weak/strong. Potentially you'll notice something that >> I may overlook or have a different perspective on it. >> >> When I get around to installing and checking out Smart IT, I'll be happy >> to provide my evaluation for anyone who may be interested with my findings. >> >> >> >> *Ben Cantatore* >> *Remedy Product Manager* >> Bed Bath & Beyond >> 650 Liberty Avenue >> Union NJ 07083-8130 >> Office: (908) 613-5769 >> Cell: (914) 263-6802 >> >> [image: LinkedIn] <http://www.linkedin.com/pub/ben-cantatore/3/220/9a7/> >> >> >> >> From:"Pierson, Shawn" >> To:arslist@ARSLIST.ORG, >> Date:02/24/2015 10:22 AM >> Subject:MyIT Services to Atrium CMDB Services >> Sent by:"Action Request System discussion list(ARSList)" < >> arslist@ARSLIST.ORG> >> -- >> >> >> >> ** >> Good morning, >> >> I’m in the process of configuring my proof of concept MyIT/SmartIT box >> and came across something that seems strange to me. According to what I’ve >> been told, there’s no direct connection between the Services that are >> configured in the CMDB and what exists in the “Services” used by MyIT. >> Furthermore, it appears that there isn’t a way to show services being >> available or not based on outages reported within ITSM. I hope I’m wrong >> or that this integration is going to be in a future release but I wanted to >> see if anyone else has run into this yet. >> >> Overall I have a positive view of what MyIT/SmartIT does, but there are a >> few areas like this that seem disconnected. If there is any interest, I’ll >> write up my opinion of MyIT/SmartIT later this week after I’ve had a few >> more days to play around with it. >> >> Thanks, >> >> *Shawn Pierson * >> Remedy Developer | Energy Transfer >> >> >> Private and confidential as detailed *here* >> <http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot >> access hyperlink, please e-mail sender. >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> "-- CONFIDENTIALITY >> NOTICE: This e-mail, and any attachments thereto, is intended only for use >> by the addressee(s) named herein and may contain confidential information. >> If you are not the intended recipient of this e-mail, you are hereby >> notified that any dissemination, distribution or copying of this e-mail, >> and any attachments thereto, is strictly prohibited. If you have received >> this e-mail in error, please permanently delete the original and any copy >> of any e-mail and any printout thereof. Thank you for your compliance." >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> > > > -- > Patrick Zandi > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: MyIT Services to Atrium CMDB Services
http://documents.bmc.com/products/documents/85/86/458586/458586.pdf I noticed it does not mention somethings like FAQ, Services impacted, but also says it will provide a "Wealth" of information. I was looking at this when you sent the email.. funny.. I would think it would (If it was intelligent enough) to launch a mini-addm scan or something else and upload the .xml data directly into the server (I would think that would be helpful from the customer and admin prospective), then it would ensure you are not missing desktop/mobile data helping the tech/ and populating the cmdb as same time.. LOL (Smart is in the name)... On Tue, Feb 24, 2015 at 10:48 AM, Ben Cantatore wrote: > ** Shawn, > > I'll speak for myself say that any evaluation of My IT/Smart IT is > welcomed. I intend to do my own evaluation in May, but hearing what other > people like/don't like, issues experience helps. When I do my own > evaluation, I'll use comments generated from the list to understand areas > where the product is weak/strong. Potentially you'll notice something that > I may overlook or have a different perspective on it. > > When I get around to installing and checking out Smart IT, I'll be happy > to provide my evaluation for anyone who may be interested with my findings. > > > > *Ben Cantatore* > *Remedy Product Manager* > Bed Bath & Beyond > 650 Liberty Avenue > Union NJ 07083-8130 > Office: (908) 613-5769 > Cell: (914) 263-6802 > > [image: LinkedIn] <http://www.linkedin.com/pub/ben-cantatore/3/220/9a7/> > > > > From:"Pierson, Shawn" > To:arslist@ARSLIST.ORG, > Date:02/24/2015 10:22 AM > Subject:MyIT Services to Atrium CMDB Services > Sent by:"Action Request System discussion list(ARSList)" < > arslist@ARSLIST.ORG> > -- > > > > ** > Good morning, > > I’m in the process of configuring my proof of concept MyIT/SmartIT box and > came across something that seems strange to me. According to what I’ve > been told, there’s no direct connection between the Services that are > configured in the CMDB and what exists in the “Services” used by MyIT. > Furthermore, it appears that there isn’t a way to show services being > available or not based on outages reported within ITSM. I hope I’m wrong > or that this integration is going to be in a future release but I wanted to > see if anyone else has run into this yet. > > Overall I have a positive view of what MyIT/SmartIT does, but there are a > few areas like this that seem disconnected. If there is any interest, I’ll > write up my opinion of MyIT/SmartIT later this week after I’ve had a few > more days to play around with it. > > Thanks, > > *Shawn Pierson * > Remedy Developer | Energy Transfer > > > Private and confidential as detailed *here* > <http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot > access hyperlink, please e-mail sender. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > "-- CONFIDENTIALITY > NOTICE: This e-mail, and any attachments thereto, is intended only for use > by the addressee(s) named herein and may contain confidential information. > If you are not the intended recipient of this e-mail, you are hereby > notified that any dissemination, distribution or copying of this e-mail, > and any attachments thereto, is strictly prohibited. If you have received > this e-mail in error, please permanently delete the original and any copy > of any e-mail and any printout thereof. Thank you for your compliance." > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
OT:CR Server and Reports Question
Moving an older 32bit version (odbc 32bit) to a new server (64/32bit) CR Server 2011 If I create a report in CR Desktop/Designer, and put on server everything works fine. Need to Move the CR Server .RPT and modify its connection. keeping the fields as they are in place. and no the customer does not want to use LIVE update .. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
call me tomorrow lisa... 8-) On Tue, Dec 23, 2014 at 3:02 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS wrote: > > That's under User Variables correct? I tried D:\TEMP, I'll try C:\TEMP, > but I think I'll probably get the same error. > > Lisa > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Givens, Gregory CTR NPC, Pers 54 > Sent: Tuesday, December 23, 2014 2:36 PM > To: arslist@ARSLIST.ORG > Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of > Free Disk Space > > Lisa, > Change you Environment Variable TEMP (%TEMP%) to C:\TEMP > It doesn't like it if there are spaces in the path > > > Gregory Givens > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION > OPERATIONS > Sent: Tuesday, December 23, 2014 11:28 AM > To: arslist@ARSLIST.ORG > Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free > Disk Space > > I'm getting an error that my installation folder only has 0 MB of free > Disk Space and I have over 4 GB's of Free Disk Space. I researched this > and some people suggested updating the TEMP environment which I have done, > but to no avail. Is there anything else I need to check? I'm an > administrator on the folders. This is a Windows Server. I was able to > upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same > server type and structure). > > Any ideas? > > Lisa Kemes > Remedy Consultant > Dev Technology Group > DLA Office: (717) 770-6437 > Cell Phone: (717) 602-9460 > lisa.ke...@devtechnology.com > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AIE creating data source issue ( 8.1.02 Atrium CORE ) SAVE Failed
NOT RESOLVED:: BMC prestack out of box install, UDDI did not work, cause it was not installed.. 8.1.01 -- so I installed Atrium core 8.1.2 on installation, and it went well.. I thought.. now BMC is attempting to figure out what is wrong with it.. they are struggling.. it shows no signs of being bad except in the logs. On Tue, Oct 7, 2014 at 9:22 PM, Patrick Zandi wrote: > SOLVED:: Server reboot > > On Tue, Oct 7, 2014 at 8:50 AM, Patrick Zandi wrote: > >> Trying to create data store to cmdb -- Windows 2008r2 server / SQLServer >> 2014 >> >> Type ARSYSTEM >> AR SERVER NAME : LAB >> PORT: 2100 >> Remedy Application Service password: SuperSecretSquirrell >> >> Test connectBAM works fine >> Save FAILED >> >> Error occurred while executing BaseConnector.addConnectorToRep >> at >> com.bmc.atrium.ngie.connector.BaseConnector.addConnectorToRepo(Unknown >> Source) >> at >> com.bmc.atrium.lcds.ngie.NGIEDataSourceConfigurationPentahoService.createDataSource(NGIEDataSourceConfigurationPentahoService.java:55) >> at >> com.bmc.atrium.lcds.ngie.NGIEService.createDataSource(NGIEService.java:197) >> >> -- >> Patrick Zandi >> > > > > -- > Patrick Zandi > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AIE creating data source issue ( 8.1.02 Atrium CORE ) SAVE Failed
SOLVED:: Server reboot On Tue, Oct 7, 2014 at 8:50 AM, Patrick Zandi wrote: > Trying to create data store to cmdb -- Windows 2008r2 server / SQLServer > 2014 > > Type ARSYSTEM > AR SERVER NAME : LAB > PORT: 2100 > Remedy Application Service password: SuperSecretSquirrell > > Test connectBAM works fine > Save FAILED > > Error occurred while executing BaseConnector.addConnectorToRep > at > com.bmc.atrium.ngie.connector.BaseConnector.addConnectorToRepo(Unknown > Source) > at > com.bmc.atrium.lcds.ngie.NGIEDataSourceConfigurationPentahoService.createDataSource(NGIEDataSourceConfigurationPentahoService.java:55) > at > com.bmc.atrium.lcds.ngie.NGIEService.createDataSource(NGIEService.java:197) > > -- > Patrick Zandi > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage)
I like it, it appears cool. however... it costs extra. Unless I am wrong.. I think personally it should just come with the product, and it helps with the compatition - SNOW My opinion On Tue, Oct 7, 2014 at 3:19 PM, Mueller, Doug wrote: > ** > > BMC and the Remedy ITSM team are pleased to announce our next generation > Remedy IT Service Management experience, Remedy with Smart IT > <http://www.bmc.com/it-solutions/remedy-smart-it.html>. > > > > Smart IT provides Remedy users an entirely new experience! An experience > that is intelligent, mobile and beautiful. > > > > *Intelligent Interactions:* > > > > More insight, less effort. Formless interactions and data-driven insights > make for a more productive and knowledgeable staff. > > > > *Beautiful Experience:* > > > > More functionality. Fewer clicks. Faster learning and higher user adoption > provide better customer satisfaction with a modern user experience. > > > > *Mobile First:* > > > > Same service desk, any device. Get responsive service delivery from > anywhere. Always up to date with instant access even while remote. > > > > *Collaborative Knowledge:* > > > > Real-time, every time. Embrace a new paradigm where knowledge is enabled > not only by articles, but through instant service desk collaboration. > > > > To read more information on how to get started with Remedy with Smart IT > follow this link > <https://docs.bmc.com/docs/display/public/itsm81/BMC+Remedy+with+Smart+IT+1.0> > . > > > > The Remedy ITSM team is excited to be a major part of this year’s BMC > Engage user conference. We understand that not everyone can join us > in-person at Engage. However, you can still learn about Smart IT from the > comfort of your own desk or home as we bring the Remedy @ Engage experience > to you via live streaming video. Key members of the Remedy team, including > Robin Purohit - ITSM President, will host a special, live session at noon > EST on October 15th introducing Remedy with Smart IT. > > > > Register here to join the BMC Remedy team > <http://www.bmc.com/forms/ITSM-Remedy-SmartITVideoLaunch-Engage-Oct15.html> > as we celebrate the release of this fantastic new Remedy experience that > provides every customer a smarter service desk. > > > > > > > > Although this particular announcement is focused on the packaged > applications, there is a lot going on with the platform as well. All of > the work that is being done to enable the new Smart IT approach is being > done within the platform and will therefore be available for anyone doing > customizations or building custom applications. All changes in the AR > System or mid-tier will be available in an upcoming release. And work is > under way to further expand access to the mobile interfaces that are being > introduced. > > > > There will be a number of discussions at Engage around some of the new > capabilities both short and longer term that are coming to the platform > that enable the Smart IT improvements and that will be available for custom > builds and customization/extension of the applications as needed. There > are some pretty interesting things coming in the next couple of releases to > assist with customizations and significantly simplifying > > merging your changes with ones that BMC is making and with adding > capabilities to make your custom application that much more powerful. > > > > > > Regards, > > > > BMC & Remedy Teams > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BMC Software has Rebranded
Sorry guys it might just be me.. I am on firefox beta 33 On Tue, Oct 7, 2014 at 9:11 AM, Patrick Zandi wrote: > Go the the front BMC webpage, and select products : then hold your mouse > pointer over the top banner area... > It goes crazy... > Jumping in and out of focus > > On Tue, Oct 7, 2014 at 8:55 AM, Patrick Zandi wrote: > >> no they are prettier >> >> On Tue, Oct 7, 2014 at 8:53 AM, Patrick Zandi >> wrote: >> >>> Oh wait! are they owned by "dunder mifflin" now >>> signed: the office >>> >>> On Tue, Oct 7, 2014 at 8:39 AM, Pierson, Shawn < >>> shawn.pier...@energytransfer.com> wrote: >>> >>>> This must be why bmc.com/support was down all of yesterday. >>>> >>>> Yeah, I preferred the prior color scheme. For some reasons the new >>>> design of their site makes me think it's what the Cleveland Browns would do >>>> with a generic Wordpress template if hired to make an site for Dunder >>>> Mifflin Paper Company. The logo says "V" or "W" more than "B" and looks >>>> like a bad guy from a late 1970's arcade game. >>>> >>>> That being said, I don't really care about such things as long as their >>>> software does what we need, I just think BMC is going through too much >>>> effort to appear to be a trendy new startup rather than the ITSM market >>>> leader. >>>> >>>> Thanks, >>>> >>>> Shawn Pierson >>>> Remedy Developer | Energy Transfer >>>> >>>> -Original Message- >>>> From: Action Request System discussion list(ARSList) [mailto: >>>> arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza >>>> Sent: Tuesday, October 07, 2014 7:24 AM >>>> To: arslist@ARSLIST.ORG >>>> Subject: Re: BMC Software has Rebranded >>>> >>>> Not sure I care about the new logo and the new colour scheme. >>>> >>>> Joe >>>> >>>> -Original Message- >>>> From: Action Request System discussion list(ARSList) [mailto: >>>> arslist@ARSLIST.ORG] On Behalf Of Pat Zandi >>>> Sent: Tuesday, October 07, 2014 8:11 AM >>>> To: arslist@ARSLIST.ORG >>>> Subject: Re: BMC Software has Rebranded >>>> >>>> Hideous >>>> >>>> Sent from my iPhone >>>> >>>> > On Oct 7, 2014, at 6:55 AM, Jeff Lockemy wrote: >>>> > >>>> > Good Morning, >>>> > >>>> > BMC Software is rebranding and is now just BMC, with a new logo and >>>> > color scheme. Check out their new website. I know they are doing >>>> > some restructuring and refocusing within their product lines too. I >>>> > am sure >>>> more >>>> > news will follow. >>>> > >>>> > Cheers, >>>> > Jeff >>>> > >>>> > >>>> >>>> >>>> ___ >>>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the >>>> > Answers Are, and have been for 20 years" >>>> > >>>> >>>> >>>> >>>> ___ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the >>>> Answers Are, and have been for 20 years" >>>> >>>> >>>> ___ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the >>>> Answers Are, and have been for 20 years" >>>> >>>> Private and confidential as detailed here: >>>> http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot >>>> access the link, please e-mail sender. >>>> >>>> >>>> ___ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> "Where the Answers Are, and have been for 20 years" >>>> >>> >>> >>> >>> -- >>> Patrick Zandi >>> >> >> >> >> -- >> Patrick Zandi >> > > > > -- > Patrick Zandi > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BMC Software has Rebranded
Go the the front BMC webpage, and select products : then hold your mouse pointer over the top banner area... It goes crazy... Jumping in and out of focus On Tue, Oct 7, 2014 at 8:55 AM, Patrick Zandi wrote: > no they are prettier > > On Tue, Oct 7, 2014 at 8:53 AM, Patrick Zandi wrote: > >> Oh wait! are they owned by "dunder mifflin" now >> signed: the office >> >> On Tue, Oct 7, 2014 at 8:39 AM, Pierson, Shawn < >> shawn.pier...@energytransfer.com> wrote: >> >>> This must be why bmc.com/support was down all of yesterday. >>> >>> Yeah, I preferred the prior color scheme. For some reasons the new >>> design of their site makes me think it's what the Cleveland Browns would do >>> with a generic Wordpress template if hired to make an site for Dunder >>> Mifflin Paper Company. The logo says "V" or "W" more than "B" and looks >>> like a bad guy from a late 1970's arcade game. >>> >>> That being said, I don't really care about such things as long as their >>> software does what we need, I just think BMC is going through too much >>> effort to appear to be a trendy new startup rather than the ITSM market >>> leader. >>> >>> Thanks, >>> >>> Shawn Pierson >>> Remedy Developer | Energy Transfer >>> >>> -Original Message- >>> From: Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza >>> Sent: Tuesday, October 07, 2014 7:24 AM >>> To: arslist@ARSLIST.ORG >>> Subject: Re: BMC Software has Rebranded >>> >>> Not sure I care about the new logo and the new colour scheme. >>> >>> Joe >>> >>> -Original Message- >>> From: Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] On Behalf Of Pat Zandi >>> Sent: Tuesday, October 07, 2014 8:11 AM >>> To: arslist@ARSLIST.ORG >>> Subject: Re: BMC Software has Rebranded >>> >>> Hideous >>> >>> Sent from my iPhone >>> >>> > On Oct 7, 2014, at 6:55 AM, Jeff Lockemy wrote: >>> > >>> > Good Morning, >>> > >>> > BMC Software is rebranding and is now just BMC, with a new logo and >>> > color scheme. Check out their new website. I know they are doing >>> > some restructuring and refocusing within their product lines too. I >>> > am sure >>> more >>> > news will follow. >>> > >>> > Cheers, >>> > Jeff >>> > >>> > >>> >>> >>> ___ >>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the >>> > Answers Are, and have been for 20 years" >>> > >>> >>> >>> ________ >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the >>> Answers Are, and have been for 20 years" >>> >>> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the >>> Answers Are, and have been for 20 years" >>> >>> Private and confidential as detailed here: >>> http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot >>> access the link, please e-mail sender. >>> >>> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> >> >> >> -- >> Patrick Zandi >> > > > > -- > Patrick Zandi > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BMC Software has Rebranded
Oh wait! are they owned by "dunder mifflin" now signed: the office On Tue, Oct 7, 2014 at 8:39 AM, Pierson, Shawn < shawn.pier...@energytransfer.com> wrote: > This must be why bmc.com/support was down all of yesterday. > > Yeah, I preferred the prior color scheme. For some reasons the new design > of their site makes me think it's what the Cleveland Browns would do with a > generic Wordpress template if hired to make an site for Dunder Mifflin > Paper Company. The logo says "V" or "W" more than "B" and looks like a bad > guy from a late 1970's arcade game. > > That being said, I don't really care about such things as long as their > software does what we need, I just think BMC is going through too much > effort to appear to be a trendy new startup rather than the ITSM market > leader. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza > Sent: Tuesday, October 07, 2014 7:24 AM > To: arslist@ARSLIST.ORG > Subject: Re: BMC Software has Rebranded > > Not sure I care about the new logo and the new colour scheme. > > Joe > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Pat Zandi > Sent: Tuesday, October 07, 2014 8:11 AM > To: arslist@ARSLIST.ORG > Subject: Re: BMC Software has Rebranded > > Hideous > > Sent from my iPhone > > > On Oct 7, 2014, at 6:55 AM, Jeff Lockemy wrote: > > > > Good Morning, > > > > BMC Software is rebranding and is now just BMC, with a new logo and > > color scheme. Check out their new website. I know they are doing > > some restructuring and refocusing within their product lines too. I > > am sure > more > > news will follow. > > > > Cheers, > > Jeff > > > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > > Answers Are, and have been for 20 years" > > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > Private and confidential as detailed here: > http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot > access the link, please e-mail sender. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
AIE creating data source issue ( 8.1.02 Atrium CORE ) SAVE Failed
Trying to create data store to cmdb -- Windows 2008r2 server / SQLServer 2014 Type ARSYSTEM AR SERVER NAME : LAB PORT: 2100 Remedy Application Service password: SuperSecretSquirrell Test connectBAM works fine Save FAILED Error occurred while executing BaseConnector.addConnectorToRep at com.bmc.atrium.ngie.connector.BaseConnector.addConnectorToRepo(Unknown Source) at com.bmc.atrium.lcds.ngie.NGIEDataSourceConfigurationPentahoService.createDataSource(NGIEDataSourceConfigurationPentahoService.java:55) at com.bmc.atrium.lcds.ngie.NGIEService.createDataSource(NGIEService.java:197) -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
cmdb core 8.1.02 -- ummm.. why all the language workflow
-- patch cmdb core 8.1.02 installs 153(unknown really might be 200) languages of Code and data, because I am not going to use it... This is not very efficient. It might be helpful to ask a question? like you need any language besides english, spanish, and canadian (comes with a Free Eh! two per sentence)... Just saying.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
OT: IMMEDIATE: SharePoint senior developer type (wash dc area)
Ping me if you know someone with this that might be interested.. EMAIL:patrick.za...@devtechnology.com -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
CMDBDRIVER - importing
Attempting to do a CMDB Driver utility import Following all the guides (I can find) -- Zero errors in any logs that I see init logon (blah blah blah) Command: impdf DEFINITION IMPORT Import Item List: Number of import items (0): 1 Item Type: (Class, Attribute) (1-2) (1): BMC.CORE, BMC_COMPUTERSYSTEM Import option : Create/Overwrite (1-2) (1): 2 Filename containing import data: d:\Test01_CMDB.xml CMDBImportDef results ReturnCode: WARNING Status List : 1 items Status Struct : Message type : WARNING Message number : 120136 Message: The requested object was not found in the import buffer. Appended: : *ERROR MESSAGE MEANS THE FOLLOWING:* The requested object was not found in the import buffer. ( CMDB_WARNING_REQUESTED_IMPORT_OBJECT_NOT_FOUND) *Description* The import item list object (class or attribute) that you requested does not exist in the .xml (import) file. *Solution* Make sure that the requested import object (class or attribute) exists in the .xml (import) file. The file does have the BMC.CORE, BMC_COMPUTERSYSTEM both.. AS BELOW--- shows... BMC.CORE BMC_ComputerSystem BMC_COMPUTERSYSTEM BMC.CORE BMC_System false none false etc etc Got any expertise / insight in this? --- I think it is something simple.. Documentation links. https://docs.bmc.com/docs/display/public/ac81/BMC+Atrium+CMDB+C+API+error+messages ß Error messages https://docs.bmc.com/docs/display/public/ac81/cmdbdriver+program https://docs.bmc.com/docs/display/public/ac81/cmdbdriver+script+-+Import+example https://docs.bmc.com/docs/display/public/ac81/Import+and+export+commands+for+cmdbdriver -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 8.1 on server 2012
have installed remedy 8.1.01 on 2012 server, with sqlserver 2014 no problem On Wed, Sep 10, 2014 at 3:03 PM, Saji Philip wrote: > ** > > Has anyone attempted installing Remedy on server 2012? > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Services Migration from Cisco RC to BMC Remedy SRM
That I know of : It is just a build from scratch. but I do not know CRC -- I know of no migration tool On Tue, Aug 26, 2014 at 12:41 PM, rajesh wrote: > ** Hi Experts, > > Any thoughts on below query. > > Regards, > Raj > > On Wed, 20 Aug 2014 22:47:23 +0530 "rajesh " wrote > > >Hi All, > > > > > > We have a requirement of moving all the Services from our Current Product > (Cisco Request > Center) > > > to BMC SRM.We have Close to 200 services which needs to be migrated to BMC > SRM. > > > I would appreciate if you can provide insight on the same as i do not want > to build 200 > Services > > > manually in SRM. > > > > > > What should be the best way to migrate services from Third Party Tool to > BMC SRM. > > > > > > Thanks, > > > Raj > Get your own FREE website, FREE domain & FREE mobile app with Company > email. Know More > > > > <http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle?> > Get your own *FREE* website, *FREE* domain & *FREE* mobile app with > Company email. > *Know More >* > <http://track.rediff.com/click?url=___http://businessemail.rediff.com/email-ids-for-companies-with-less-than-50-employees?sc_cid=sign-1-10-13___&cmp=host&lnk=sign-1-10-13&nsrv1=host> > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: MSSQL server name / Instance name issue
I have tried host, host\named instancehost\named instance:0,porthost\named instance,port host then instance name going insane.. I can login with ssms, and I can query db no problem but the login is as hostname(or IP)\named instance,port name-W12-SQL-1\REMEDY,1435 8.1.01 does not like it with or without port (cause port is in the line below)... I actually built a server (8 of them) and after installation we had to change the ar.conf to hostname,port or they would not run.. I think someone at the Engineering area missed a step... but this was for a SQL Cluster.. it would let you install, but not bounce..now this one will not let me install.. On Tue, Aug 5, 2014 at 2:24 PM, Joe D'Souza wrote: > ** > > Just to humor the installation script, have you tried putting the IP > Address and server name entry into the hosts file on the AR System server > where the MS-SQL client is installed? > > > > Also try installing the full client (client tools) and see if you can > connect the SQL server manager and open a Query Analyzer session. > > > > Joe > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi > *Sent:* Tuesday, August 05, 2014 12:42 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: MSSQL server name / Instance name issue > > > > ** > > 2012 os, 2012 sql server (multiple instances) I am using a name instance > called remedy. > > Checking... ssms connects fine with the ip\remedy in the hostname or > hostname\remedy which is the named instance name no problem. > > logged on to the sql server I see the port 1435 coming in from the ip of > the remedy server (SSMS) not because of remedy install. > > > > On Tue, Aug 5, 2014 at 12:28 PM, Pierson, Shawn < > shawn.pier...@energytransfer.com> wrote: > > ** > > What version are you running into this on? I want to say I had that > problem with either 7.5 or maybe 7.6.4 but 8.1 doesn’t have that problem in > my environment. I wish I could remember how I got around it. This may be > my imagination, but there could be something akin to a portmapper on the > SQL Server where you aren’t really using 1435. Can you connect with SSMS > and then open up a command prompt and type netstat and hit enter and look > for that SQL Server and see what port you are actually connecting to? That > may be one thing to investigate. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi > *Sent:* Tuesday, August 05, 2014 11:16 AM > > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: MSSQL server name / Instance name issue > > > > ** > > http://technet.microsoft.com/en-us/library/ms191229%28v=sql.105%29.aspx > > shows the format: but it appears remedy does not follow it? also the > drop down never works, but I guessed that was another bug. > > > > On Tue, Aug 5, 2014 at 12:01 PM, patrick zandi > wrote: > > it is a NAMED INSTANCE on the SQL Server... > > that is why the ip/named instancethen the instance name (which is > different). > > > > On Tue, Aug 5, 2014 at 11:39 AM, patrick zandi > wrote: > > Lets start with the environment: > > When logging into MSSQL server management studio I use the following > settings. > > Servername : name-w12-sql-1\remedy > > instance name : remedy > > with sa password and Voila.. no problems. > > if I view connection properties it says: > > Server name:: name-w12-sql-1/remedy,1435 > > instance name:: remedy > > With 2012 sql server you can create seperate instances within itself. > hope that makes sense. > > > > On Tue, Aug 5, 2014 at 11:11 AM, patrick zandi > wrote: > > but if I take the slash out and put it into the instance name it fails as > well. > > DB Information: > Hostname or IP :: Hostname IP > > instance name : blank --- invalid instance > > if > Hostname or IP :: Hostname IP > instance name : remedy > > is says "Instance name remedy is not validfor host ip/port " > > "Detected the sql server instance name-w12-sql-1\remedy for the host ip > /port 1435 " > > It tells you what it should be but cannot accept it.. > > > > > > On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W < > frederick.w.gro...@xo.com> wrote: > > ** > > I believe it is telling you it wants just the server name > NAME-w12-sql-1 as a slash is not valid in the name of a machine > > ·
Re: MSSQL server name / Instance name issue
2012 os, 2012 sql server (multiple instances) I am using a name instance called remedy. Checking... ssms connects fine with the ip\remedy in the hostname or hostname\remedy which is the named instance name no problem. logged on to the sql server I see the port 1435 coming in from the ip of the remedy server (SSMS) not because of remedy install. On Tue, Aug 5, 2014 at 12:28 PM, Pierson, Shawn < shawn.pier...@energytransfer.com> wrote: > ** > > What version are you running into this on? I want to say I had that > problem with either 7.5 or maybe 7.6.4 but 8.1 doesn’t have that problem in > my environment. I wish I could remember how I got around it. This may be > my imagination, but there could be something akin to a portmapper on the > SQL Server where you aren’t really using 1435. Can you connect with SSMS > and then open up a command prompt and type netstat and hit enter and look > for that SQL Server and see what port you are actually connecting to? That > may be one thing to investigate. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi > *Sent:* Tuesday, August 05, 2014 11:16 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: MSSQL server name / Instance name issue > > > > ** > > http://technet.microsoft.com/en-us/library/ms191229%28v=sql.105%29.aspx > > shows the format: but it appears remedy does not follow it? also the > drop down never works, but I guessed that was another bug. > > > > On Tue, Aug 5, 2014 at 12:01 PM, patrick zandi > wrote: > > it is a NAMED INSTANCE on the SQL Server... > > that is why the ip/named instancethen the instance name (which is > different). > > > > On Tue, Aug 5, 2014 at 11:39 AM, patrick zandi > wrote: > > Lets start with the environment: > > When logging into MSSQL server management studio I use the following > settings. > > Servername : name-w12-sql-1\remedy > > instance name : remedy > > with sa password and Voila.. no problems. > > if I view connection properties it says: > > Server name:: name-w12-sql-1/remedy,1435 > > instance name:: remedy > > With 2012 sql server you can create seperate instances within itself. > hope that makes sense. > > > > On Tue, Aug 5, 2014 at 11:11 AM, patrick zandi > wrote: > > but if I take the slash out and put it into the instance name it fails as > well. > > DB Information: > Hostname or IP :: Hostname IP > > instance name : blank --- invalid instance > > if > Hostname or IP :: Hostname IP > instance name : remedy > > is says "Instance name remedy is not validfor host ip/port " > > "Detected the sql server instance name-w12-sql-1\remedy for the host ip > /port 1435 " > > It tells you what it should be but cannot accept it.. > > > > > > On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W < > frederick.w.gro...@xo.com> wrote: > > ** > > I believe it is telling you it wants just the server name > NAME-w12-sql-1 as a slash is not valid in the name of a machine > > · The installer is unable to resolve NAME-w12-sql-1\REMEDY into > an IP address. .Clients cannot communicate to the Server unless they can > resolve into an IP address > > > > > > Fred > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Murnane, Phil > *Sent:* Tuesday, August 05, 2014 8:23 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: MSSQL server name / Instance name issue > > > > ** > > Patrick: > > > > Years ago (maybe ARS 4.x?) I encountered a problem where the application > server wouldn't connect to a database instance if the name was longer than > 12 characters. Maybe try creating an alias in the LMHOSTS file? > > > > FWIW, > > --Phil > > > -- > > *From:* Action Request System discussion list(ARSList) [ > arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com] > *Sent:* Tuesday, August 05, 2014 08:38 > *To:* arslist@ARSLIST.ORG > *Subject:* QQ: MSSQL server name / Instance name issue > > ** > > I am sure I am just missing the obvious today.. > > Win: 2012 - connecting to an instance of the 2012 sql server > Servername :: NAME-W12-SQL-1\REMEDY,1435(mssql connection settings) > > Instance name :: remedy > > SA password it says:: > > · The instance name *REMEDY *is not valid for the host > *NAME-w12-sql-1* / port *1435* > > ·
Re: MSSQL server name / Instance name issue
http://technet.microsoft.com/en-us/library/ms191229%28v=sql.105%29.aspx shows the format: but it appears remedy does not follow it? also the drop down never works, but I guessed that was another bug. On Tue, Aug 5, 2014 at 12:01 PM, patrick zandi wrote: > it is a NAMED INSTANCE on the SQL Server... > that is why the ip/named instancethen the instance name (which is > different). > > > > On Tue, Aug 5, 2014 at 11:39 AM, patrick zandi > wrote: > >> Lets start with the environment: >> When logging into MSSQL server management studio I use the following >> settings. >> Servername : name-w12-sql-1\remedy >> instance name : remedy >> >> with sa password and Voila.. no problems. >> if I view connection properties it says: >> Server name:: name-w12-sql-1/remedy,1435 >> instance name:: remedy >> >> With 2012 sql server you can create seperate instances within itself. >> hope that makes sense. >> >> >> >> On Tue, Aug 5, 2014 at 11:11 AM, patrick zandi >> wrote: >> >>> but if I take the slash out and put it into the instance name it fails >>> as well. >>> DB Information: >>> Hostname or IP :: Hostname IP >>> instance name : blank --- invalid instance >>> >>> if >>> Hostname or IP :: Hostname IP >>> instance name : remedy >>> is says "Instance name remedy is not validfor host ip/port " >>> "Detected the sql server instance name-w12-sql-1\remedy for the host ip >>> /port 1435 " >>> >>> It tells you what it should be but cannot accept it.. >>> >>> >>> >>> On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W < >>> frederick.w.gro...@xo.com> wrote: >>> >>>> ** >>>> >>>> I believe it is telling you it wants just the server name >>>> NAME-w12-sql-1 as a slash is not valid in the name of a machine >>>> >>>> · The installer is unable to resolve NAME-w12-sql-1\REMEDY >>>> into an IP address. .Clients cannot communicate to the Server unless they >>>> can resolve into an IP address >>>> >>>> >>>> >>>> >>>> >>>> Fred >>>> >>>> >>>> >>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>> arslist@ARSLIST.ORG] *On Behalf Of *Murnane, Phil >>>> *Sent:* Tuesday, August 05, 2014 8:23 AM >>>> *To:* arslist@ARSLIST.ORG >>>> *Subject:* Re: MSSQL server name / Instance name issue >>>> >>>> >>>> >>>> ** >>>> >>>> Patrick: >>>> >>>> >>>> >>>> Years ago (maybe ARS 4.x?) I encountered a problem where the >>>> application server wouldn't connect to a database instance if the name was >>>> longer than 12 characters. Maybe try creating an alias in the LMHOSTS >>>> file? >>>> >>>> >>>> >>>> FWIW, >>>> >>>> --Phil >>>> >>>> >>>> -- >>>> >>>> *From:* Action Request System discussion list(ARSList) [ >>>> arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com] >>>> *Sent:* Tuesday, August 05, 2014 08:38 >>>> *To:* arslist@ARSLIST.ORG >>>> *Subject:* QQ: MSSQL server name / Instance name issue >>>> >>>> ** >>>> >>>> I am sure I am just missing the obvious today.. >>>> >>>> Win: 2012 - connecting to an instance of the 2012 sql server >>>> Servername :: NAME-W12-SQL-1\REMEDY,1435(mssql connection settings) >>>> >>>> Instance name :: remedy >>>> >>>> SA password it says:: >>>> >>>> · The instance name *REMEDY *is not valid for the host * >>>> NAME-w12-sql-1* / port *1435* >>>> >>>> · Detected the SQLServer instance *NAME-W12-SQL-1\ REMEDY* >>>> for the host *dtg-w12-sql-1* / port *1435* >>>> >>>> *So I put in the following::* >>>> >>>> hostname NAME-W12-SQL-1\REMEDY >>>> >>>> Instance name : remedy >>>> >>>> System installer says: >>>> >>>> · The installer is unable to resolve NAME-w12-sql-1\REMEDY >>>> into an IP address.Clients cannot communicate to the Server unless they can >>>> resolve into an IP address >>>> >>>> If I put in the IP address \ REMEDY is says same thing. >>>> >>>> >>>> >>>> I know it is something silly, it must be the fly on my nose (too close). >>>> >>>> if I put in NAME-W12-SQL-1 (it says it should be the above) >>>> >>>> do I need to create some sort of Alias? like in the /etc/hosts? >>>> >>>> or registry? for it to get accepted. >>>> >>>> -- >>>> Patrick Zandi >>>> >>>> >>>> >>>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> >>> >>> -- >>> Patrick Zandi >>> >> >> >> >> -- >> Patrick Zandi >> > > > > -- > Patrick Zandi > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: MSSQL server name / Instance name issue
it is a NAMED INSTANCE on the SQL Server... that is why the ip/named instancethen the instance name (which is different). On Tue, Aug 5, 2014 at 11:39 AM, patrick zandi wrote: > Lets start with the environment: > When logging into MSSQL server management studio I use the following > settings. > Servername : name-w12-sql-1\remedy > instance name : remedy > > with sa password and Voila.. no problems. > if I view connection properties it says: > Server name:: name-w12-sql-1/remedy,1435 > instance name:: remedy > > With 2012 sql server you can create seperate instances within itself. > hope that makes sense. > > > > On Tue, Aug 5, 2014 at 11:11 AM, patrick zandi > wrote: > >> but if I take the slash out and put it into the instance name it fails as >> well. >> DB Information: >> Hostname or IP :: Hostname IP >> instance name : blank --- invalid instance >> >> if >> Hostname or IP :: Hostname IP >> instance name : remedy >> is says "Instance name remedy is not validfor host ip/port " >> "Detected the sql server instance name-w12-sql-1\remedy for the host ip >> /port 1435 " >> >> It tells you what it should be but cannot accept it.. >> >> >> >> On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W < >> frederick.w.gro...@xo.com> wrote: >> >>> ** >>> >>> I believe it is telling you it wants just the server name >>> NAME-w12-sql-1 as a slash is not valid in the name of a machine >>> >>> · The installer is unable to resolve NAME-w12-sql-1\REMEDY >>> into an IP address. .Clients cannot communicate to the Server unless they >>> can resolve into an IP address >>> >>> >>> >>> >>> >>> Fred >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] *On Behalf Of *Murnane, Phil >>> *Sent:* Tuesday, August 05, 2014 8:23 AM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: MSSQL server name / Instance name issue >>> >>> >>> >>> ** >>> >>> Patrick: >>> >>> >>> >>> Years ago (maybe ARS 4.x?) I encountered a problem where the application >>> server wouldn't connect to a database instance if the name was longer than >>> 12 characters. Maybe try creating an alias in the LMHOSTS file? >>> >>> >>> >>> FWIW, >>> >>> --Phil >>> >>> >>> -- >>> >>> *From:* Action Request System discussion list(ARSList) [ >>> arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com] >>> *Sent:* Tuesday, August 05, 2014 08:38 >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* QQ: MSSQL server name / Instance name issue >>> >>> ** >>> >>> I am sure I am just missing the obvious today.. >>> >>> Win: 2012 - connecting to an instance of the 2012 sql server >>> Servername :: NAME-W12-SQL-1\REMEDY,1435(mssql connection settings) >>> >>> Instance name :: remedy >>> >>> SA password it says:: >>> >>> · The instance name *REMEDY *is not valid for the host * >>> NAME-w12-sql-1* / port *1435* >>> >>> · Detected the SQLServer instance *NAME-W12-SQL-1\ REMEDY* >>> for the host *dtg-w12-sql-1* / port *1435* >>> >>> *So I put in the following::* >>> >>> hostname NAME-W12-SQL-1\REMEDY >>> >>> Instance name : remedy >>> >>> System installer says: >>> >>> · The installer is unable to resolve NAME-w12-sql-1\REMEDY >>> into an IP address.Clients cannot communicate to the Server unless they can >>> resolve into an IP address >>> >>> If I put in the IP address \ REMEDY is says same thing. >>> >>> >>> >>> I know it is something silly, it must be the fly on my nose (too close). >>> >>> if I put in NAME-W12-SQL-1 (it says it should be the above) >>> >>> do I need to create some sort of Alias? like in the /etc/hosts? >>> >>> or registry? for it to get accepted. >>> >>> -- >>> Patrick Zandi >>> >>> >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> >> >> -- >> Patrick Zandi >> > > > > -- > Patrick Zandi > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: MSSQL server name / Instance name issue
Lets start with the environment: When logging into MSSQL server management studio I use the following settings. Servername : name-w12-sql-1\remedy instance name : remedy with sa password and Voila.. no problems. if I view connection properties it says: Server name:: name-w12-sql-1/remedy,1435 instance name:: remedy With 2012 sql server you can create seperate instances within itself. hope that makes sense. On Tue, Aug 5, 2014 at 11:11 AM, patrick zandi wrote: > but if I take the slash out and put it into the instance name it fails as > well. > DB Information: > Hostname or IP :: Hostname IP > instance name : blank --- invalid instance > > if > Hostname or IP :: Hostname IP > instance name : remedy > is says "Instance name remedy is not validfor host ip/port " > "Detected the sql server instance name-w12-sql-1\remedy for the host ip > /port 1435 " > > It tells you what it should be but cannot accept it.. > > > > On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W < > frederick.w.gro...@xo.com> wrote: > >> ** >> >> I believe it is telling you it wants just the server name >> NAME-w12-sql-1 as a slash is not valid in the name of a machine >> >> · The installer is unable to resolve NAME-w12-sql-1\REMEDY into >> an IP address. .Clients cannot communicate to the Server unless they can >> resolve into an IP address >> >> >> >> >> >> Fred >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Murnane, Phil >> *Sent:* Tuesday, August 05, 2014 8:23 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: MSSQL server name / Instance name issue >> >> >> >> ** >> >> Patrick: >> >> >> >> Years ago (maybe ARS 4.x?) I encountered a problem where the application >> server wouldn't connect to a database instance if the name was longer than >> 12 characters. Maybe try creating an alias in the LMHOSTS file? >> >> >> >> FWIW, >> >> --Phil >> >> >> -- >> >> *From:* Action Request System discussion list(ARSList) [ >> arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com] >> *Sent:* Tuesday, August 05, 2014 08:38 >> *To:* arslist@ARSLIST.ORG >> *Subject:* QQ: MSSQL server name / Instance name issue >> >> ** >> >> I am sure I am just missing the obvious today.. >> >> Win: 2012 - connecting to an instance of the 2012 sql server >> Servername :: NAME-W12-SQL-1\REMEDY,1435(mssql connection settings) >> >> Instance name :: remedy >> >> SA password it says:: >> >> · The instance name *REMEDY *is not valid for the host * >> NAME-w12-sql-1* / port *1435* >> >> · Detected the SQLServer instance *NAME-W12-SQL-1\ REMEDY* >> for the host *dtg-w12-sql-1* / port *1435* >> >> *So I put in the following::* >> >> hostname NAME-W12-SQL-1\REMEDY >> >> Instance name : remedy >> >> System installer says: >> >> · The installer is unable to resolve NAME-w12-sql-1\REMEDY into >> an IP address.Clients cannot communicate to the Server unless they can >> resolve into an IP address >> >> If I put in the IP address \ REMEDY is says same thing. >> >> >> >> I know it is something silly, it must be the fly on my nose (too close). >> >> if I put in NAME-W12-SQL-1 (it says it should be the above) >> >> do I need to create some sort of Alias? like in the /etc/hosts? >> >> or registry? for it to get accepted. >> >> -- >> Patrick Zandi >> >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > Patrick Zandi > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: MSSQL server name / Instance name issue
but if I take the slash out and put it into the instance name it fails as well. DB Information: Hostname or IP :: Hostname IP instance name : blank --- invalid instance if Hostname or IP :: Hostname IP instance name : remedy is says "Instance name remedy is not validfor host ip/port " "Detected the sql server instance name-w12-sql-1\remedy for the host ip /port 1435 " It tells you what it should be but cannot accept it.. On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > ** > > I believe it is telling you it wants just the server name > NAME-w12-sql-1 as a slash is not valid in the name of a machine > > · The installer is unable to resolve NAME-w12-sql-1\REMEDY into > an IP address. .Clients cannot communicate to the Server unless they can > resolve into an IP address > > > > > > Fred > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Murnane, Phil > *Sent:* Tuesday, August 05, 2014 8:23 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: MSSQL server name / Instance name issue > > > > ** > > Patrick: > > > > Years ago (maybe ARS 4.x?) I encountered a problem where the application > server wouldn't connect to a database instance if the name was longer than > 12 characters. Maybe try creating an alias in the LMHOSTS file? > > > > FWIW, > > --Phil > > > -- > > *From:* Action Request System discussion list(ARSList) [ > arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com] > *Sent:* Tuesday, August 05, 2014 08:38 > *To:* arslist@ARSLIST.ORG > *Subject:* QQ: MSSQL server name / Instance name issue > > ** > > I am sure I am just missing the obvious today.. > > Win: 2012 - connecting to an instance of the 2012 sql server > Servername :: NAME-W12-SQL-1\REMEDY,1435(mssql connection settings) > > Instance name :: remedy > > SA password it says:: > > · The instance name *REMEDY *is not valid for the host * > NAME-w12-sql-1* / port *1435* > > · Detected the SQLServer instance *NAME-W12-SQL-1\ REMEDY* for > the host *dtg-w12-sql-1* / port *1435* > > *So I put in the following::* > > hostname NAME-W12-SQL-1\REMEDY > > Instance name : remedy > > System installer says: > > · The installer is unable to resolve NAME-w12-sql-1\REMEDY into > an IP address.Clients cannot communicate to the Server unless they can > resolve into an IP address > > If I put in the IP address \ REMEDY is says same thing. > > > > I know it is something silly, it must be the fly on my nose (too close). > > if I put in NAME-W12-SQL-1 (it says it should be the above) > > do I need to create some sort of Alias? like in the /etc/hosts? > > or registry? for it to get accepted. > > -- > Patrick Zandi > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
QQ: MSSQL server name / Instance name issue
I am sure I am just missing the obvious today.. Win: 2012 - connecting to an instance of the 2012 sql server Servername :: NAME-W12-SQL-1\REMEDY,1435(mssql connection settings) Instance name :: remedy SA password it says:: - The instance name *REMEDY *is not valid for the host *NAME-w12-sql-1* / port *1435* -Detected the SQLServer instance *NAME-W12-SQL-1\ REMEDY* for the host *dtg-w12-sql-1* / port *1435* *So I put in the following::* hostname NAME-W12-SQL-1\REMEDY Instance name : remedy System installer says: - he installer is unable to resolve NAME-w12-sql-1\REMEDY into an IP address.Clients cannot communicate to the Server unless they can resolve into an IP address If I put in the IP address \ REMEDY is says same thing. I know it is something silly, it must be the fly on my nose (too close). if I put in NAME-W12-SQL-1 (it says it should be the above) do I need to create some sort of Alias? like in the /etc/hosts? or registry? for it to get accepted. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ENGAGE
ng Terry! >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> I’ll wait for the agenda and hope they extend the early bird >>>>>>>>>>>> rate. I can see it now… >>>>>>>>>>>> >>>>>>>>>>>> ME: Hi Mr. Director, please spend thousands of dollars for me >>>>>>>>>>>> to be gone for almost a week for a conference where we have no >>>>>>>>>>>> idea what >>>>>>>>>>>> the content is. There is an early bird discount!!! >>>>>>>>>>>> >>>>>>>>>>>> DIR: Come back when you have an agenda and a firm grasp on >>>>>>>>>>>> what you sessions are going to attend AND how much you are going >>>>>>>>>>>> to spend. >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> ME: Big Sigh… >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> *From:* Action Request System discussion list(ARSList) [ >>>>>>>>>>>> mailto:...@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury >>>>>>>>>>>> >>>>>>>>>>>> *Sent:* Monday, July 28, 2014 4:52 PM >>>>>>>>>>>> *To:* ars...@arslist.org >>>>>>>>>>>> *Subject:*Re: ENGAGE >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> ** >>>>>>>>>>>> >>>>>>>>>>>> Is that like the "good faith" deposit at a car dealer? Say >>>>>>>>>>>> goodbye to that $75! Hehe >>>>>>>>>>>> >>>>>>>>>>>> Sent from my iPhone >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> On Jul 28, 2014, at 5:49 PM, Terry Bootsma < >>>>>>>>>>>> tboo...@objectpath.com> wrote: >>>>>>>>>>>> >>>>>>>>>>>> ** >>>>>>>>>>>> >>>>>>>>>>>> I believe early bird pricing expires July 31st. So, if the >>>>>>>>>>>> agenda is out today or tomorrow, that is just "under the wire". >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> However, I had to make a call last week, so I registered and >>>>>>>>>>>> paid for the conference with the understanding that I could >>>>>>>>>>>> de-register up >>>>>>>>>>>> to a certain date with a $75.00 "admin" fee. Well, we'll see >>>>>>>>>>>> about that. >>>>>>>>>>>> :-) >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> Terry >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> -- >>>>>>>>>>>> >>>>>>>>>>>> *From:* Action Request System discussion list(ARSList) [ >>>>>>>>>>>> mailto:...@ARSLIST.ORG] *On Behalf Of *Lynn Larsen >>>>>>>>>>>> >>>>>>>>>>>> *Sent:* July-28-14 5:03 PM >>>>>>>>>>>> *To:* ars...@arslist.org >>>>>>>>>>>> *Subject:*Re: ENGAGE >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> ** >>>>>>>>>>>> >>>>>>>>>>>> I’m glad I’m not alone in the trying to get approval for a >>>>>>>>>>>> conference that we have no idea what the content is… There should >>>>>>>>>>>> not be >>>>>>>>>>>> “early bird” pricing that expires before the detailed agenda is >>>>>>>>>>>> even >>>>>>>>>>>> published, in my opinion. >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> *From:* Action Request System discussion list(ARSList) [ >>>>>>>>>>>> mailto:...@ARSLIST.ORG] *On Behalf Of *Sanford, Claire >>>>>>>>>>>> >>>>>>>>>>>> *Sent:* Monday, July 28, 2014 3:55 PM >>>>>>>>>>>> *To:* ars...@arslist.org >>>>>>>>>>>> *Subject:*Re: ENGAGE >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> ** >>>>>>>>>>>> >>>>>>>>>>>> They missed one mark… in order to get a room you have to go >>>>>>>>>>>> through their conference desk. We are adults. We should be able >>>>>>>>>>>> to make >>>>>>>>>>>> our own reservations. >>>>>>>>>>>> >>>>>>>>>>>> If the conference is more “sales” than technical, there is no >>>>>>>>>>>> way I can get approval. I’ll be disappointed if they go back to >>>>>>>>>>>> the way it >>>>>>>>>>>> was before it became WWRUG! >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> *From:* Action Request System discussion list(ARSList) [ >>>>>>>>>>>> mailto:...@ARSLIST.ORG] *On Behalf Of *Jason Miller >>>>>>>>>>>> >>>>>>>>>>>> *Sent:* Monday, July 28, 2014 3:51 PM >>>>>>>>>>>> *To:* ars...@arslist.org >>>>>>>>>>>> *Subject:*Re: ENGAGE >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> ** >>>>>>>>>>>> >>>>>>>>>>>> I agree that our WWRUG friends are much better at communicating >>>>>>>>>>>> and giving people the information they need to decide, get >>>>>>>>>>>> approvals and >>>>>>>>>>>> make travel arrangements than BMC. Let's just hope they don't >>>>>>>>>>>> completely >>>>>>>>>>>> miss the mark on this conference. >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> Jason >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> On Mon, Jul 28, 2014 at 11:47 AM, David Boylan < >>>>>>>>>>>> david_...@brown.edu> wrote: >>>>>>>>>>>> >>>>>>>>>>>> I still haven't seen much of what is being presented other that >>>>>>>>>>>> lots of marketing. >>>>>>>>>>>> >>>>>>>>>>>> Is this even worth going to? >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> Dave >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> ___ >>>>>>>>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>>>>>>>>>> "Where the Answers Are, and have been for 20 years" >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>>>>>>>> >>>>>>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> -- >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> Note: This e-mail and any attachments may be privileged and >>>>>>>>>>>> confidential and protected from disclosure. If the reader of this >>>>>>>>>>>> message >>>>>>>>>>>> is not the intended recipient, or an employee or agent responsible >>>>>>>>>>>> for >>>>>>>>>>>> delivering this message to the intended recipient, you are hereby >>>>>>>>>>>> notified >>>>>>>>>>>> that any disclosure, copying, distribution or use of this e-mail >>>>>>>>>>>> and any >>>>>>>>>>>> attachments is strictly prohibited. If you have received this >>>>>>>>>>>> e-mail in >>>>>>>>>>>> error, please notify us immediately by returning it to the sender >>>>>>>>>>>> and >>>>>>>>>>>> deleting it from your computer system. Thank you for your >>>>>>>>>>>> cooperation. >>>>>>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>>>>>>>> >>>>>>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>>>>>>> >>>>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>>>>>> >>>>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> -- >>>>>>>>> >>>>>>>>> >>>>>>>>> *Tauf Chowdhury * >>>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>>> >>>>>>>> >>>>>>>> *Tauf Chowdhury * >>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>>>> >>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> >>>>>>> >>>>>>> *Tauf Chowdhury* >>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>>> >>>>>> >>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>> >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>> >>>> >>>> >>>> >>>> -- >>>> Warren R. Baltimore II >>>> Remedy Developer >>>> 410-533-5367 >>> >>> >>> >>> >>> -- >>> Warren R. Baltimore II >>> Remedy Developer >>> 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 >>> years_ >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ENGAGE
Looks like another Sales deal head bowing Duud, if the product does what it suppose to do, it will sell it self. if the sales is there to convince the Techies a company needs to buy something. Well... Wrong Audience Wrong focus... Just go out a buy a Q&A and the the stinkin sales manager to sit and wait till it is done cooking and when Q&A is happy, then tell the sales guy Go! in the meantime sit down and color! IMHO On Mon, Jul 28, 2014 at 6:35 PM, Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > ** > > The agenda is there… they just hid it… sort of! > > > > http://bmc.g2planet.com/bmcengage2014/event_agenda > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury > *Sent:* Monday, July 28, 2014 4:52 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ENGAGE > > > > ** > > Is that like the "good faith" deposit at a car dealer? Say goodbye to that > $75! Hehe > > Sent from my iPhone > > > On Jul 28, 2014, at 5:49 PM, Terry Bootsma > wrote: > > ** > > I believe early bird pricing expires July 31st. So, if the agenda is out > today or tomorrow, that is just "under the wire". > > > > However, I had to make a call last week, so I registered and paid for the > conference with the understanding that I could de-register up to a certain > date with a $75.00 "admin" fee. Well, we'll see about that. :-) > > > > Terry > > > > > > > > > -- > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Lynn > Larsen > *Sent:* July-28-14 5:03 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ENGAGE > > ** > > I’m glad I’m not alone in the trying to get approval for a conference that > we have no idea what the content is… There should not be “early bird” > pricing that expires before the detailed agenda is even published, in my > opinion. > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Sanford, > Claire > *Sent:* Monday, July 28, 2014 3:55 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ENGAGE > > > > ** > > They missed one mark… in order to get a room you have to go through their > conference desk. We are adults. We should be able to make our own > reservations. > > If the conference is more “sales” than technical, there is no way I can > get approval. I’ll be disappointed if they go back to the way it was > before it became WWRUG! > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Jason > Miller > *Sent:* Monday, July 28, 2014 3:51 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ENGAGE > > > > ** > > I agree that our WWRUG friends are much better at communicating and giving > people the information they need to decide, get approvals and make travel > arrangements than BMC. Let's just hope they don't completely miss the mark > on this conference. > > > > Jason > > > > On Mon, Jul 28, 2014 at 11:47 AM, David Boylan > wrote: > > I still haven't seen much of what is being presented other that lots of > marketing. > > Is this even worth going to? > > > Dave > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > -- > > > Note: This e-mail and any attachments may be privileged and confidential > and protected from disclosure. If the reader of this message is not the > intended recipient, or an employee or agent responsible for delivering this > message to the intended recipient, you are hereby notified that any > disclosure, copying, distribution or use of this e-mail and any attachments > is strictly prohibited. If you have received this e-mail in error, please > notify us immediately by returning it to the sender and deleting it from > your computer system. Thank you for your cooperation. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: > "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Slightly OT: Connecting SQL*Plus client to an Oracle Database..
or was it 8.1.01.001.0001 or 8.1.01.001.0001.1 LOL !!! too early for friday humor... On Thu, Jul 10, 2014 at 3:03 PM, patrick zandi wrote: > got two tricks I learned recently to try... apparently coding and the Q&A > might not be the same these days... > #1 > ar.conf > modify the db server name to the followingHOSTNAME,PORT (Yes that > is COMMA PORT) because of the underlying JAVA doing the connection. > > (Don't ask how I did that) > > #2 SLM issues in the oracle RAC // the actual configurations Remedy built > need to be modified cause the use the Rhyme Value:value:value and the > oracle rac is looking for > value:value\value (Yes it is Value Colon value Slash value ) > > Weird issues.. I found in 8.1.01 Windows based ARS / ITSM > > > > On Thu, Jul 10, 2014 at 1:14 PM, Joe D'Souza wrote: > >> ** >> >> @William, >> >> I usually (and I did this time too) edit my tnsnames.ora file by hand >> instead of using the Net Manager or whatever that utility is. So we can >> rule out the strange invisible character theory I think. >> >> >> >> @Patrick, >> >> I can ping the IP as well as tnsping the server with no problems. I’m not >> using the hostname but the IP instead, so an entry in the host files is not >> needed. I’m having our DBA look into this issue as well and they have not >> yet spotted anything out of the ordinary. Not yet anyways. >> >> >> >> @Fredrick, >> >> The only difference between others who can connect using the oracle user >> and password (its not a domain or NT account), is that they use corporate >> hardware so logon to the domain – I use my personal laptop, so I VPN into >> their network. I’ve been told that should not make a difference because >> they do not use any special restrictions that restrict access to only >> corporate users. >> >> >> >> As an alternate, I will try to use the Squirrel client that I have never >> used before in the hope I could at least get that working. I have noticed >> others using it here and it has a Toad like interface. I’m going to try my >> luck with that and if that works I’ll scratch off my oracle client and >> rebuild it just in case something has jinxed my SQL*Plus client. Having >> used SQL*Plus only in the past, I am more comfortable with it but with this >> problem I’m willing to go with whatever that works. I’ll let you’ll know if >> Squirrel solves the connection problems.. >> >> >> >> Joe >> >> >> -- >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *William Rentfrow >> *Sent:* Wednesday, July 09, 2014 4:58 PM >> >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Slightly OT: Connecting SQL*Plus client to an Oracle >> Database.. >> >> >> >> I've seen two different times where the tnsnames.ora file had some type >> of invisible control character in it and the file would not work. >> >> >> >> We'd re-type it and try again and it worked - even though the files would >> be identical to visual inspection and were checked by multiple people. >> >> >> >> If you're on Unix you might want to run dos2unix on the file. >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W >> *Sent:* Wednesday, July 09, 2014 3:51 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Slightly OT: Connecting SQL*Plus client to an Oracle >> Database.. >> >> >> >> ** >> >> Ok … Since you can connect to other databases listed in the TNSNAMES.ORA >> file that should rule that out >> >> >> >> Since you have SQLNET.AUTHENTICATION_SERVICES= (NTS) I wonder if there >> is a permissions issue with the user and password you were given. >> >> >> >> NTS uses Windows native authentication to allow access to a database. If >> you are specifying a user and password yourself I usually prefer to set >> this to NONE or comment out that line in the sqlnet.ora file. >> >> >> >> Fred >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza >> *Sent:* Wednesday, July 09, 2014 3:25 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Slightly OT: Connecting SQL*Plus client to an Oracle >> Database.. >> >> >> >&
Re: Slightly OT: Connecting SQL*Plus client to an Oracle Database..
half Of *Grooms, > Frederick W > *Sent:* Wednesday, July 09, 2014 12:20 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Slightly OT: Connecting SQL*Plus client to an Oracle > Database.. > > > > I can think of 2 possible reasons off the top of my head. > > > > One reason is that SQLPLUS could not find the TNSNAMES.ORA file. Do you > have an environment variable of TNS_ADMIN? > > In my systems I have that environment variable pointing to the folder > where the tnsnames.ora file is located. SQLPLUS (and the Oracle client in > general) use this environment variable to find the tnsnames.ora > configuration file. > > > > Another possible reason could be a default domain setting. > > In your Oracle Client configuration do you have an SQLNET.ORA > configuration file that defines? > > names.default_domain = world > > > > In those cases the TNSNAMES entry wanted to be: > > CONNENTRY.WORLD = > > (DESCRIPTION = > > (ADDRESS = (PROTOCOL = TCP)(HOST = 111.111.11.111)(PORT = 1521)) > > (CONNECT_DATA = > > (SERVER = DEDICATED) > > (SERVICE_NAME = connentry) > > ) > > ) > > > > And then my login using SQLPLUS would be > > sqlplus user@CONNENTRY.WORLD > > > > Fred > > > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Joe > D'Souza > *Sent:* Wednesday, July 09, 2014 10:44 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Slightly OT: Connecting SQL*Plus client to an Oracle Database.. > > > > ** > > We have our Remedy database on Oracle 11.2.0.3.0 - 64bit Production server. > > > > I am using SQL*Plus Release 10.2.0.1.0 client to connect to it but am > unable to connect with a connection error that reads as: > > > > ORA-12154: TNS:could not resolve the connect identifier specified > > > > I have checked my tnsnames.ora file for any possible errors in the > connection string and can’t seem to find one. This is the contents of the > entry (I have replaced the actual IP and the service name and what not > with fictitious names for security reasons – the port is 1521 which is the > default port.) > > > > ## Remedy ITSM db - Devl - Used IP instead of hostname > > CONNENTRY = > > (DESCRIPTION = > > (ADDRESS = (PROTOCOL = TCP)(HOST = 111.111.11.111)(PORT = 1521)) > > (CONNECT_DATA = > > (SERVER = DEDICATED) > > (SERVICE_NAME = connentry) > > ) > > ) > > > > While connecting I use the username & password as given to me and > connentry as the host string. > > > > What could possibly be the causes of ORA-12154 that I ought to check for? > I suspect something wrong with my connection string in my tnsnames.ora file > but can’t figure what it is. I checked with the DBA’s for the exact IP, > port, service name and they say it all checks out. > > > > I was also suspecting that perhaps Oracle client 10.2.0.1.0 may not be > compatible with Oracle Database version 11.2.0.3.0, but I do not think that > could be the problem as Oracle clients are usually compatible with at least > 1 version forward or backward. > > > > > > Any insights as to what I and my DBA’s may be missing may help.. > > > > Thanks.. > > > > Joe > > > > > > > > > -- > > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2014.0.4716 / Virus Database: 3986/7812 - Release Date: 07/07/14 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: > "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Slightly OT: Connecting SQL*Plus client to an Oracle Database..
IF you are using the ORACE_RAC we have found some additional settings in the TNSNAMES.ora need to be applied AND you have some additional settings you have to modify in the SLM module, due to the fact that remedy wrote the code to do it static like name:sid:table or something like that... hope that helps some. On Wed, Jul 9, 2014 at 4:42 PM, patrick zandi wrote: > Sorry got interupted, then ensure your /etc/hosts file has the ip address > do a tnsping first > using the oracle tnsnames.ora > > > > On Wed, Jul 9, 2014 at 4:41 PM, patrick zandi wrote: > >> you need to set your ORACLE_HOME variable / your ORACLE_SID and your >> ORACLE_UNIQUE variable. >> then the application should work. >> >> >> >> On Wed, Jul 9, 2014 at 4:25 PM, Joe D'Souza wrote: >> >>> ** >>> >>> I can connect to other databases whose connection strings are defined in >>> that tnsnames.ora file. So that rules out the client not being able to find >>> the tnsnames.ora file or any permission related issue to that file. >>> >>> >>> >>> I haven’t made any changes to the sqlnet.ora file. The only two non >>> commented lines in it are: >>> >>> >>> >>> SQLNET.AUTHENTICATION_SERVICES= (NTS) >>> >>> >>> >>> NAMES.DIRECTORY_PATH= (TNSNAMES, EZCONNECT) >>> >>> >>> >>> Cheers >>> >>> >>> >>> >>> >>> >>> -- >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W >>> >>> *Sent:* Wednesday, July 09, 2014 12:20 PM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: Slightly OT: Connecting SQL*Plus client to an Oracle >>> Database.. >>> >>> >>> >>> I can think of 2 possible reasons off the top of my head. >>> >>> >>> >>> One reason is that SQLPLUS could not find the TNSNAMES.ORA file. Do >>> you have an environment variable of TNS_ADMIN? >>> >>> In my systems I have that environment variable pointing to the folder >>> where the tnsnames.ora file is located. SQLPLUS (and the Oracle client in >>> general) use this environment variable to find the tnsnames.ora >>> configuration file. >>> >>> >>> >>> Another possible reason could be a default domain setting. >>> >>> In your Oracle Client configuration do you have an SQLNET.ORA >>> configuration file that defines? >>> >>> names.default_domain = world >>> >>> >>> >>> In those cases the TNSNAMES entry wanted to be: >>> >>> CONNENTRY.WORLD = >>> >>> (DESCRIPTION = >>> >>> (ADDRESS = (PROTOCOL = TCP)(HOST = 111.111.11.111)(PORT = 1521)) >>> >>> (CONNECT_DATA = >>> >>> (SERVER = DEDICATED) >>> >>> (SERVICE_NAME = connentry) >>> >>> ) >>> >>> ) >>> >>> >>> >>> And then my login using SQLPLUS would be >>> >>> sqlplus user@CONNENTRY.WORLD >>> >>> >>> >>> Fred >>> >>> >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza >>> *Sent:* Wednesday, July 09, 2014 10:44 AM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Slightly OT: Connecting SQL*Plus client to an Oracle >>> Database.. >>> >>> >>> >>> ** >>> >>> We have our Remedy database on Oracle 11.2.0.3.0 - 64bit Production >>> server. >>> >>> >>> >>> I am using SQL*Plus Release 10.2.0.1.0 client to connect to it but am >>> unable to connect with a connection error that reads as: >>> >>> >>> >>> ORA-12154: TNS:could not resolve the connect identifier specified >>> >>> >>> >>> I have checked my tnsnames.ora file for any possible errors in the >>> connection string and can’t seem to find one. This is the contents of the >>> entry (I have replaced the actual IP and the service name and what not >>> with fictitious names for security reasons – the port is 1521 which is the >>> default port.) >>> >>> >>> >>> ## Remedy ITSM db - Devl - Used
Re: Slightly OT: Connecting SQL*Plus client to an Oracle Database..
Sorry got interupted, then ensure your /etc/hosts file has the ip address do a tnsping first using the oracle tnsnames.ora On Wed, Jul 9, 2014 at 4:41 PM, patrick zandi wrote: > you need to set your ORACLE_HOME variable / your ORACLE_SID and your > ORACLE_UNIQUE variable. > then the application should work. > > > > On Wed, Jul 9, 2014 at 4:25 PM, Joe D'Souza wrote: > >> ** >> >> I can connect to other databases whose connection strings are defined in >> that tnsnames.ora file. So that rules out the client not being able to find >> the tnsnames.ora file or any permission related issue to that file. >> >> >> >> I haven’t made any changes to the sqlnet.ora file. The only two non >> commented lines in it are: >> >> >> >> SQLNET.AUTHENTICATION_SERVICES= (NTS) >> >> >> >> NAMES.DIRECTORY_PATH= (TNSNAMES, EZCONNECT) >> >> >> >> Cheers >> >> >> >> >> >> >> -- >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W >> >> *Sent:* Wednesday, July 09, 2014 12:20 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Slightly OT: Connecting SQL*Plus client to an Oracle >> Database.. >> >> >> >> I can think of 2 possible reasons off the top of my head. >> >> >> >> One reason is that SQLPLUS could not find the TNSNAMES.ORA file. Do you >> have an environment variable of TNS_ADMIN? >> >> In my systems I have that environment variable pointing to the folder >> where the tnsnames.ora file is located. SQLPLUS (and the Oracle client in >> general) use this environment variable to find the tnsnames.ora >> configuration file. >> >> >> >> Another possible reason could be a default domain setting. >> >> In your Oracle Client configuration do you have an SQLNET.ORA >> configuration file that defines? >> >> names.default_domain = world >> >> >> >> In those cases the TNSNAMES entry wanted to be: >> >> CONNENTRY.WORLD = >> >> (DESCRIPTION = >> >> (ADDRESS = (PROTOCOL = TCP)(HOST = 111.111.11.111)(PORT = 1521)) >> >> (CONNECT_DATA = >> >> (SERVER = DEDICATED) >> >> (SERVICE_NAME = connentry) >> >> ) >> >> ) >> >> >> >> And then my login using SQLPLUS would be >> >> sqlplus user@CONNENTRY.WORLD >> >> >> >> Fred >> >> >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza >> *Sent:* Wednesday, July 09, 2014 10:44 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Slightly OT: Connecting SQL*Plus client to an Oracle >> Database.. >> >> >> >> ** >> >> We have our Remedy database on Oracle 11.2.0.3.0 - 64bit Production >> server. >> >> >> >> I am using SQL*Plus Release 10.2.0.1.0 client to connect to it but am >> unable to connect with a connection error that reads as: >> >> >> >> ORA-12154: TNS:could not resolve the connect identifier specified >> >> >> >> I have checked my tnsnames.ora file for any possible errors in the >> connection string and can’t seem to find one. This is the contents of the >> entry (I have replaced the actual IP and the service name and what not >> with fictitious names for security reasons – the port is 1521 which is the >> default port.) >> >> >> >> ## Remedy ITSM db - Devl - Used IP instead of hostname >> >> CONNENTRY = >> >> (DESCRIPTION = >> >> (ADDRESS = (PROTOCOL = TCP)(HOST = 111.111.11.111)(PORT = 1521)) >> >> (CONNECT_DATA = >> >> (SERVER = DEDICATED) >> >> (SERVICE_NAME = connentry) >> >> ) >> >> ) >> >> >> >> While connecting I use the username & password as given to me and >> connentry as the host string. >> >> >> >> What could possibly be the causes of ORA-12154 that I ought to check for? >> I suspect something wrong with my connection string in my tnsnames.ora file >> but can’t figure what it is. I checked with the DBA’s for the exact IP, >> port, service name and they say it all checks out. >> >> >> >> I was also suspecting that perhaps Oracle client 10.2.0.1.0 may not be >> compatible with Oracle Database version 11.2.0.3.0, but I do not think that >> could be the problem as Oracle clients are usually compatible with at least >> 1 version forward or backward. >> >> >> >> >> >> Any insights as to what I and my DBA’s may be missing may help.. >> >> >> >> Thanks.. >> >> >> >> Joe >> >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: >> "Where the Answers Are" and have been for 20 years_ > > > > > -- > Patrick Zandi > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Slightly OT: Connecting SQL*Plus client to an Oracle Database..
you need to set your ORACLE_HOME variable / your ORACLE_SID and your ORACLE_UNIQUE variable. then the application should work. On Wed, Jul 9, 2014 at 4:25 PM, Joe D'Souza wrote: > ** > > I can connect to other databases whose connection strings are defined in > that tnsnames.ora file. So that rules out the client not being able to find > the tnsnames.ora file or any permission related issue to that file. > > > > I haven’t made any changes to the sqlnet.ora file. The only two non > commented lines in it are: > > > > SQLNET.AUTHENTICATION_SERVICES= (NTS) > > > > NAMES.DIRECTORY_PATH= (TNSNAMES, EZCONNECT) > > > > Cheers > > > > > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W > > *Sent:* Wednesday, July 09, 2014 12:20 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Slightly OT: Connecting SQL*Plus client to an Oracle > Database.. > > > > I can think of 2 possible reasons off the top of my head. > > > > One reason is that SQLPLUS could not find the TNSNAMES.ORA file. Do you > have an environment variable of TNS_ADMIN? > > In my systems I have that environment variable pointing to the folder > where the tnsnames.ora file is located. SQLPLUS (and the Oracle client in > general) use this environment variable to find the tnsnames.ora > configuration file. > > > > Another possible reason could be a default domain setting. > > In your Oracle Client configuration do you have an SQLNET.ORA > configuration file that defines? > > names.default_domain = world > > > > In those cases the TNSNAMES entry wanted to be: > > CONNENTRY.WORLD = > > (DESCRIPTION = > > (ADDRESS = (PROTOCOL = TCP)(HOST = 111.111.11.111)(PORT = 1521)) > > (CONNECT_DATA = > > (SERVER = DEDICATED) > > (SERVICE_NAME = connentry) > > ) > > ) > > > > And then my login using SQLPLUS would be > > sqlplus user@CONNENTRY.WORLD > > > > Fred > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza > *Sent:* Wednesday, July 09, 2014 10:44 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Slightly OT: Connecting SQL*Plus client to an Oracle Database.. > > > > ** > > We have our Remedy database on Oracle 11.2.0.3.0 - 64bit Production server. > > > > I am using SQL*Plus Release 10.2.0.1.0 client to connect to it but am > unable to connect with a connection error that reads as: > > > > ORA-12154: TNS:could not resolve the connect identifier specified > > > > I have checked my tnsnames.ora file for any possible errors in the > connection string and can’t seem to find one. This is the contents of the > entry (I have replaced the actual IP and the service name and what not > with fictitious names for security reasons – the port is 1521 which is the > default port.) > > > > ## Remedy ITSM db - Devl - Used IP instead of hostname > > CONNENTRY = > > (DESCRIPTION = > > (ADDRESS = (PROTOCOL = TCP)(HOST = 111.111.11.111)(PORT = 1521)) > > (CONNECT_DATA = > > (SERVER = DEDICATED) > > (SERVICE_NAME = connentry) > > ) > > ) > > > > While connecting I use the username & password as given to me and > connentry as the host string. > > > > What could possibly be the causes of ORA-12154 that I ought to check for? > I suspect something wrong with my connection string in my tnsnames.ora file > but can’t figure what it is. I checked with the DBA’s for the exact IP, > port, service name and they say it all checks out. > > > > I was also suspecting that perhaps Oracle client 10.2.0.1.0 may not be > compatible with Oracle Database version 11.2.0.3.0, but I do not think that > could be the problem as Oracle clients are usually compatible with at least > 1 version forward or backward. > > > > > > Any insights as to what I and my DBA’s may be missing may help.. > > > > Thanks.. > > > > Joe > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: > "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
JOB:Immediate: Remedy Developer / ITSM
Dev Technology Group, Inc. is a growing software firm with a stellar history of supporting mission critical applications that protect and serve American Citizens. As a small company, Dev Technology prides itself on its high level of employee satisfaction. We strongly value our team members and continually strive to meet their needs for mutual benefit. *Remedy Developer* *Location*: Herndon, VAor Raleigh, NC *Position description: *As a result of our continued success we are currently seeking to add to our team a BMC Remedy consultant with experience extracting detailed customer requirements and implementing those requirements within BMC Remedy 7.6+. The consultant will also have the aptitude to lend technical assistance during the analysis, design, and implementation of BMC Remedy Service Management applications, including the ability to install the system on multiple server platforms and databases. *Experience required:* · Must have development experience with BMC Remedy ITSM version 7.5+. · Must be able to provide application support for the configuration, customization, and administration of the Remedy ITSM application. · Must have experience extracting customer/business requirements and developing implementation strategy for ITSM solution. · Familiarity with or ITIL® certifications preferred. · Experience with Java and XML is a plus · Experience with a variety of server operating systems and databases · Experience developing in a server group environment a plus · Experience integrating Remedy with external applications using DSO and web services · Minimum of 4 years of hands-on experience implementing, configuring, and customizing BMC Remedy ARS / ITSM systems · A high degree of interpersonal skill in working with various levels of technical and business oriented individuals is required. · Ability to work in a dispersed team environment · Motivated self-starter requiring minimal supervision · Prior experience in a consulting environment is preferred. · Ability to obtain and hold DHS EOD clearance As a small company, Dev Technology prides itself on its high-level of employee satisfaction. We strongly value our team members and not only find success in their desired fields; we also place our employees with their specific career goals where they are able to advance in their own desired career path. *Dev Technology Group offers competitive compensation along with excellent benefits in a team oriented environment. Please send Cover Letter & Resume along with your salary requirements to **recruit...@devtechnology.com* , Please mention you got this from the ARSLIST, thank you. Please visit our homepage at www.DevTechnology.com <http://www.devtechnology.com/> for a better understand of what we provide **Must be able to obtain government clearance which requires U.S Citizenship* -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: issue with mssql connections
I think we figured it out...
security folks found a vulnerability with the " " in the registry
settings for executable..
Another possible solution for Error 1076:
Go to Registry > HKEY LOCAL MACHINE > System > CurrentControlSet > Services
-> BMC Remedy Action System Server service Check the ImagePath where
amonitor.exe is defined in double quotes "C:\Program Files (x86)\BMC
Software\ARSystem\armonitor.exe"
If this is double-quoted, please remove quotes and restart the ARServer
services.
On Mon, Jun 9, 2014 at 12:56 PM, patrick zandi wrote:
> update : during install to port 700 sysem creates all files and appears
> to run
> under restart it and attempts to start doing "Steams?" over 445 -- Not a
> MSSQL guru
> not sure why it does that or why it moved the port...
>
> the application server service bmc server does not start after a failed
> install
> give some ms error 1067
>
>
>
> On Sun, Jun 8, 2014 at 5:15 AM, JD Hood wrote:
>
>> **
>> I've learned to watch for the installer to seemingly stall at the point
>> where it does that restart. If it does stall, I immediately head to the
>> ar.cfg to see if the DB host values ("Sybase-Server-Name:" or similar?) are
>> correct and if not, edit them with notepad to get it going again. It is a
>> bit forgiving since the restart will keep trying to connect to the DB for a
>> loong time (not sure how long or how many attempts), but as soon as I
>> save the file, it seems to pick it up and continue on the next attempt.
>>
>> The cause could be self-inflicted, as in -- the customer initially gives
>> me DB info without specifying the port and I try 1433 to start, only to
>> have the DBA later say, "Oh yeah, I changed the port to (blah)...". Then it
>> seems the installer config file may on some occasions appear to stubbornly
>> keep referencing the initial incorrect value or something (I'm not sure
>> exactly what/why).
>>
>> I've also been given DB hosts that, during the install, I find they can't
>> be resolved in DNS and I have to edit the hosts file mid-install to get the
>> DB to ping by hostname. I usually do check that before install, but
>> sometimes you work with folks who seem quite competent and the last thing
>> you expect is that they stand up a DB server and for whatever reason, they
>> don't mention that they either forgot or intentionally didn't create a DNS
>> entry for it. Weirder things have happened...
>>
>> Best of luck and I hope you get it figured out!
>> -JDHood
>>
>>
>>
>> On Sat, Jun 7, 2014 at 5:43 PM, Zandi wrote:
>>
>>> **
>>> Weird. I have several servers in one case I could make it work with.
>>> Host name,700
>>> In the ar.conf. Never seen that one before. Lol
>>> But the ones that were patched and then unmatched we cannot get to work
>>>
>>> Sent from my iPhone
>>>
>>> On Jun 7, 2014, at 3:00 PM, JD Hood wrote:
>>>
>>> **
>>> Have you tried editing the ar.cfg manually? I've edited it in the middle
>>> of an active install to get around this.
>>>
>>> Good Luck!!
>>> -JDHood
>>>
>>>
>>> On Sat, Jun 7, 2014 at 11:22 AM, patrick zandi
>>> wrote:
>>>
>>>> **
>>>> ENV 2008 r2 64 bit server
>>>> Server is VM with ARS 8.1.01.001 actively running fine against a MSSQL
>>>> cluster.
>>>>
>>>> All of a sudden all systems stopped working
>>>>
>>>> so we tried a fresh install, and now (after if was working for months)
>>>> a bug/error where during the install it creates the instance on the cluster
>>>> using a unique port 700 lets say, and then it restarts the ARS application
>>>> and starts connecting to 1433 ?
>>>> What in the World --- support is almost non resistant. I opened a
>>>> Critical ticket but is is being thrown under the bus.
>>>>
>>>> Any Idea's
>>>>
>>>> Question: BMC Does not even reference using the mssql client... and is
>>>> there a way to tell the application to use the client, just wondering.
>>>>
>>>> --
>>>> Patrick Zandi
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>
>
> --
> Patrick Zandi
>
--
Patrick Zandi
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
Re: issue with mssql connections
update : during install to port 700 sysem creates all files and appears
to run
under restart it and attempts to start doing "Steams?" over 445 -- Not a
MSSQL guru
not sure why it does that or why it moved the port...
the application server service bmc server does not start after a failed
install
give some ms error 1067
On Sun, Jun 8, 2014 at 5:15 AM, JD Hood wrote:
> **
> I've learned to watch for the installer to seemingly stall at the point
> where it does that restart. If it does stall, I immediately head to the
> ar.cfg to see if the DB host values ("Sybase-Server-Name:" or similar?) are
> correct and if not, edit them with notepad to get it going again. It is a
> bit forgiving since the restart will keep trying to connect to the DB for a
> loong time (not sure how long or how many attempts), but as soon as I
> save the file, it seems to pick it up and continue on the next attempt.
>
> The cause could be self-inflicted, as in -- the customer initially gives
> me DB info without specifying the port and I try 1433 to start, only to
> have the DBA later say, "Oh yeah, I changed the port to (blah)...". Then it
> seems the installer config file may on some occasions appear to stubbornly
> keep referencing the initial incorrect value or something (I'm not sure
> exactly what/why).
>
> I've also been given DB hosts that, during the install, I find they can't
> be resolved in DNS and I have to edit the hosts file mid-install to get the
> DB to ping by hostname. I usually do check that before install, but
> sometimes you work with folks who seem quite competent and the last thing
> you expect is that they stand up a DB server and for whatever reason, they
> don't mention that they either forgot or intentionally didn't create a DNS
> entry for it. Weirder things have happened...
>
> Best of luck and I hope you get it figured out!
> -JDHood
>
>
>
> On Sat, Jun 7, 2014 at 5:43 PM, Zandi wrote:
>
>> **
>> Weird. I have several servers in one case I could make it work with.
>> Host name,700
>> In the ar.conf. Never seen that one before. Lol
>> But the ones that were patched and then unmatched we cannot get to work
>>
>> Sent from my iPhone
>>
>> On Jun 7, 2014, at 3:00 PM, JD Hood wrote:
>>
>> **
>> Have you tried editing the ar.cfg manually? I've edited it in the middle
>> of an active install to get around this.
>>
>> Good Luck!!
>> -JDHood
>>
>>
>> On Sat, Jun 7, 2014 at 11:22 AM, patrick zandi
>> wrote:
>>
>>> **
>>> ENV 2008 r2 64 bit server
>>> Server is VM with ARS 8.1.01.001 actively running fine against a MSSQL
>>> cluster.
>>>
>>> All of a sudden all systems stopped working
>>>
>>> so we tried a fresh install, and now (after if was working for months) a
>>> bug/error where during the install it creates the instance on the cluster
>>> using a unique port 700 lets say, and then it restarts the ARS application
>>> and starts connecting to 1433 ?
>>> What in the World --- support is almost non resistant. I opened a
>>> Critical ticket but is is being thrown under the bus.
>>>
>>> Any Idea's
>>>
>>> Question: BMC Does not even reference using the mssql client... and is
>>> there a way to tell the application to use the client, just wondering.
>>>
>>> --
>>> Patrick Zandi
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
--
Patrick Zandi
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
issue with mssql connections
ENV 2008 r2 64 bit server Server is VM with ARS 8.1.01.001 actively running fine against a MSSQL cluster. All of a sudden all systems stopped working so we tried a fresh install, and now (after if was working for months) a bug/error where during the install it creates the instance on the cluster using a unique port 700 lets say, and then it restarts the ARS application and starts connecting to 1433 ? What in the World --- support is almost non resistant. I opened a Critical ticket but is is being thrown under the bus. Any Idea's Question: BMC Does not even reference using the mssql client... and is there a way to tell the application to use the client, just wondering. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM 8.1 SP1 - Content missing ?
ix was a preventive step and will not fix anything, > > > > Is this a TEST Box or PROD ? > > > > Thanks, > > Vivek > > > > -Original Message- > > From: Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] On Behalf Of pritch > > Sent: Thursday, May 22, 2014 1:23 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: ITSM 8.1 SP1 - Content missing ? > > > > Fortunately we had another installation that had the forms/workflow. > > > > Mine was (according to BMC) due to an issue with installing the SLM module > - They said it removed something like 79 items. it is a known issue and > there is a KB (unfortunately I did not save the KB number - and a hot fix - > but you need to actually ASK BMC for the hot fix - it's apparently not > published. AND I downloaded but did not try to apply the hot fix. Figured > it was better to correct it manually than to waste time with BMC. Seems to > take them three or four days to reply. > > > > - Original Message - > > From: "tboot...@objectpath.com" > > To: arslist@ARSLIST.ORG > > Sent: Wednesday, May 21, 2014 3:28:47 PM > > Subject: Re: ITSM 8.1 SP1 - Content missing ? > > > > ** > > "Pritch" > > > > So.. you probably know my next obvious question. :-) Have you resolved > this issue and/or what approach did you make to move forward? > > > > Terry > > > > > > on May 21, 2014, pritch wrote: > > > > > > I absolutely saw the same thing on Solaris. > > > > - Original Message - > > From: " tboot...@objectpath.com " < tboot...@objectpath.com > > > To: arslist@ARSLIST.ORG > > Sent: Wednesday, May 21, 2014 2:35:27 PM > > Subject: ITSM 8.1 SP1 - Content missing ? > > > > ** > > RHEL Linux 6.4 > > ARSystem 8.1 SP1 > > MidTier 8.1 SP1 Patch 001 > > Oracle 11G R2 > > > > Hi everyone: > > > > I was wondering if anyone out there in arslist has installed the new ITSM > 8.1 SP1 on Linux (RHEL) at all and has experienced the same issues I am > experiencing. > > > > I had installed ITSM 8.1 Patch 002 and was working with it for several > months and everything was working fine. > > > > On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error > messages. Working with BMC on a couple of support issues, there seems to > be a lot of "code" missing from the application. Things that worked > before, no longer work in SP1. Active links not there, AL Guides not > there, data not there, etc. > > > > Anyone experience this or is it just something that may be local to my > install ? I don't have a lot of hair left on my head and would like to > save it for my retirement years... :-) > > > > Terry > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > ___ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > Information contained in this email is subject to the disclaimer found by > clicking on the following link: > http://www.lyondellbasell.com/Footer/Disclaimer/ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > Information contained in this email is subject to the disclaimer found by > clicking on the following link: > http://www.lyondellbasell.com/Footer/Disclaimer/ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM 8.1 SP1 - Content missing ?
everything was working fine. > > > > On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error > messages. Working with BMC on a couple of support issues, there seems to > be a lot of "code" missing from the application. Things that worked > before, no longer work in SP1. Active links not there, AL Guides not > there, data not there, etc. > > > > Anyone experience this or is it just something that may be local to my > install ? I don't have a lot of hair left on my head and would like to > save it for my retirement years... :-) > > > > Terry > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > ___ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > Information contained in this email is subject to the disclaimer found by > clicking on the following link: > http://www.lyondellbasell.com/Footer/Disclaimer/ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM 8.1 SP1 - Content missing ?
t was better to correct it manually than to waste time with BMC. Seems to > take them three or four days to reply. > > > > - Original Message - > > From: "tboot...@objectpath.com" > > To: arslist@ARSLIST.ORG > > Sent: Wednesday, May 21, 2014 3:28:47 PM > > Subject: Re: ITSM 8.1 SP1 - Content missing ? > > > > ** > > "Pritch" > > > > So.. you probably know my next obvious question. :-) Have you resolved > this issue and/or what approach did you make to move forward? > > > > Terry > > > > > > on May 21, 2014, pritch wrote: > > > > > > I absolutely saw the same thing on Solaris. > > > > - Original Message - > > From: " tboot...@objectpath.com " < tboot...@objectpath.com > > > To: arslist@ARSLIST.ORG > > Sent: Wednesday, May 21, 2014 2:35:27 PM > > Subject: ITSM 8.1 SP1 - Content missing ? > > > > ** > > RHEL Linux 6.4 > > ARSystem 8.1 SP1 > > MidTier 8.1 SP1 Patch 001 > > Oracle 11G R2 > > > > Hi everyone: > > > > I was wondering if anyone out there in arslist has installed the new ITSM > 8.1 SP1 on Linux (RHEL) at all and has experienced the same issues I am > experiencing. > > > > I had installed ITSM 8.1 Patch 002 and was working with it for several > months and everything was working fine. > > > > On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error > messages. Working with BMC on a couple of support issues, there seems to > be a lot of "code" missing from the application. Things that worked > before, no longer work in SP1. Active links not there, AL Guides not > there, data not there, etc. > > > > Anyone experience this or is it just something that may be local to my > install ? I don't have a lot of hair left on my head and would like to > save it for my retirement years... :-) > > > > Terry > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > ___ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > Information contained in this email is subject to the disclaimer found by > clicking on the following link: > http://www.lyondellbasell.com/Footer/Disclaimer/ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > > -- > > *John Sundberg* > > *Kinetic Data, Inc.* > > *"Your Business. Your Process."* > > > > 651-556-0930 I john.sundb...@kineticdata.com > > www.kineticdata.com I community.kineticdata.com > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM 8.1 SP1 - Content missing ?
s_ > > > > ___ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > Information contained in this email is subject to the disclaimer found by > clicking on the following link: > http://www.lyondellbasell.com/Footer/Disclaimer/ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
8.1.01.001 Patches -- Issue
Ran into a issue this week and here is the problem and resolution Problem :: ARS 8.1.01 -- attempting to apply ARS patch 001 and it will not work.. it says no product selected and fails. It worked on another system... The P001 SRM, and Atrium did work... however Solution:: ENV variable not in system -- BMC_AR_SYSTEM_HOME = PATH-TO-ARSYSTEM folder Patch runs... Potential Fix action if this does not work:: Copy ARSystemInstalledConfiguration.xml file from a working server and replace same file on the non-working server. Modify the file with the correct server name entries. Rerun the installation. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Deleted user accounts continue to show up in logs
did you delete them from the people form... the User form. Are their PC's still running? on the network... LOL... and they have refresh running... Hilarious... On Mon, May 5, 2014 at 9:18 AM, David Durling wrote: > ** > > We have “LOGIN FAILED” attempts logged for user accounts that have been > long deleted from our ARS 7.5 server. In some cases, the accounts have > been removed for over a year. Over that time the midtier would have been > restarted & flushed multiple times, so it would seem that should get rid of > anything in cache unless there’s some bug. As a matter of fact, a flush or > restart of midtier is exactly when I see them appear in the logs. > > > > I’ve checked for some of the accounts to make sure the Searches > Preference, User Central File, and User Preference entries for them were > removed. Anyone have an idea what might be going on? > > > > David > > > > David Durling > > Enterprise IT Services > > University of Georgia > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
I did not know this happened.. they spun marimba (BBCA) off the company
Great product... and it was Cheap for what it did... *Symphony Marimba is now the new company. shocker.. to me.. * Folks... this is really sad... -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BMC Remedy and Flash
when you Visualize you should have the Vmotion ability to move from host to host, which eliminates this from the equation. But I must be living in a perfect world the world of a real "Data Center" I know the realities... On Thu, Mar 20, 2014 at 11:33 AM, Jim Coryat (jcoryat) wrote: > Not always true Misi. > > We have virtualized our Remedy environment and so we don't have hardware > constraints per se. This not 100% of the time when you consider updating > the OS on the virtual host but that is less often than an application > update. I agree in those cases where you will be migrating code, having a > tool that will do this consistently and efficiently is paramount. That is > why we used the rrrchive application with great success. :^) > > Jim Coryat > Senior Software Engineer > Micron Technology, Inc. > > -Original Message- > From: Misi Mladoniczky [mailto:m...@rrr.se] > Sent: Thursday, March 20, 2014 8:03 AM > Subject: Re: BMC Remedy and Flash > > Hi, > > The demo of the zero-downtime application update was really nice. And for > smaller definition updates it seems great. > > In many cases when it is time to upgrade you AR Server or ITSM, it is > usually > time to switch hardware/os/db-version as well. In this scenario it is more > important to have a good delta-data-migration utility (adv: such as > rrrchive) > to minimize the downtime. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Actually it's not 100% true. If you are patching the host Operating > system > > etc., this would be true and also to a limited extent for the ARS app > server. > > However when you are updating the ITSM apps or the ARS app server in a > > significant way (changes the underlying schema), this is not the case. > When > > Remedy is utilized in a mission critical role, those personnel that > support > > Remedy would really benefit from a true zero downtime feature. This was > > presented/discussed at WWRUG 2012 as a possible future enhancement. > > Personally I would really really really like to see this become a > reality. > > > > Jim Coryat > > Senior Software Engineer > > Micron Technology, Inc. > > > > -Original Message- > > From: Zandi [mailto:remedy...@gmail.com] > > Sent: Tuesday, March 18, 2014 4:49 AM > > Subject: Re: BMC Remedy and Flash > > > > 24/7 is already there... It is called server groups, if you implement > this > > would can take a server down and the others will takeover while it is > being > > patched. You will need a load balancer as well. This also allows for > larger > > system use as well > > My 2 cents > > > > Sent from my iPhone > > > >> On Mar 17, 2014, at 3:12 PM, James Smith > >> wrote: > >> > >> Nice info Doug, thanks for sharing. Want to add 2 cents if its > considered > >> then its of great use. > >> > >> Currently we have windows based tools for development activities and > data > >> migration like Developer studio and Import tool. Will it be feasible to > make > >> then available over web? > >> > >> One more thing, how can we make remedy to be available 24*7 during > upgrades > >> as well - zero downtime upgrades. This will help the product to compete > in > >> the market. > >> > >> > ___ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> "Where the Answers Are, and have been for 20 years" > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BMC Remedy and Flash
Joe help me understand the downtime with a server group scenario. If you have 3 web servers (which can rotate each out and be patched, os and application wise - then rotated back in), and have 3 Servers is a server group (which again be pulled patched, upgraded, OS patched and put back into group) one at a time.. All the servers in the group are connected to the SQL Cluster / oracle RAC .. I still see no outages, vice a bomb or something physical/network related. DR is the fail over to a completely redundant system in a different location, where either data replication was going on, or the DSO was turned to active to a live system, which is the case of the bomb/tornado/911 instance. On Wed, Mar 19, 2014 at 1:06 AM, Joe D'Souza wrote: > Within certain limits though. > > I would not go that far to claim to the customer/management that there will > be absolutely no down time during code migration. > > There will be. > > By taking servers on and off a server group, to upgrade core system > versions, yes that can be done with 'minimal' down time. But the migration > and code upgrade, takes as much down time as the migration of the code > itself takes. > > Even if you stand up a completely new parallel system, and then decide a > switch by mirroring a database, there still will be that minimal time > required to port the delta data. > > Personally I think it is not possible to completely eliminate downtime if > your system is significantly large. Its like approaching infinity in > mathematics - you can get close, but you can never get there. You just got > to be content you got close enough.. > > Cheers > > Joe > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Zandi > Sent: Tuesday, March 18, 2014 6:49 AM > To: arslist@ARSLIST.ORG > Subject: Re: BMC Remedy and Flash > > 24/7 is already there... It is called server groups, if you implement this > would can take a server down and the others will takeover while it is being > patched. You will need a load balancer as well. This also allows for > larger system use as well > My 2 cents > > Sent from my iPhone > > > On Mar 17, 2014, at 3:12 PM, James Smith > wrote: > > > > Nice info Doug, thanks for sharing. Want to add 2 cents if its considered > then its of great use. > > > > Currently we have windows based tools for development activities and data > migration like Developer studio and Import tool. Will it be feasible to > make > then available over web? > > > > One more thing, how can we make remedy to be available 24*7 during > upgrades as well - zero downtime upgrades. This will help the product to > compete in the market. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: OT: JOB: Admin/Dev slots
US Personnel, and Clearance required. I will be forwarding these on as I see fit. Thanks again for the wonderful responses. On Wed, Mar 5, 2014 at 2:46 PM, patrick zandi wrote: > Hello, > > I have several upcoming slots out there - were growing 8-) > > Where? DC or Herndon VA, or Raleigh NC. > > If you are interested in a Developer Position with ITSM 7.1 - 8.1 > experience please send me your Resume. > > patrick.za...@devtechnology.com http://devtechnology.com/ > > > > -- > Patrick Zandi > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
OT: JOB: Admin/Dev slots
Hello, I have several upcoming slots out there - were growing 8-) Where? DC or Herndon VA, or Raleigh NC. If you are interested in a Developer Position with ITSM 7.1 - 8.1 experience please send me your Resume. patrick.za...@devtechnology.com http://devtechnology.com/ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
salesforce --> Got ur little black book
http://www.theregister.co.uk/2014/02/26/zeus_salesforce_malware/ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
licenses question (minimum install) ITSM
So we bought ITSM but the install instructions say you need (20 licenses for each module). Does that mean that purchasing ITSM you get free 20 licenses? This must have been covered before... Any where would that information be published. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: arserverd binding to 0.0.0.0
it apparently does not think it has a nic, or have a default address. Need to ensure that the address is up and operational and functioning prior to install. On Tue, Feb 18, 2014 at 8:13 AM, Narayanan, Radhika < radhika.naraya...@cgi.com> wrote: > ** > > Hi List, > > > > How can I make the arserverd executable listen on a given, specific IP > Address and not on 0.0.0.0? > > > > By default, arserverd binds to the interface 0.0.0.0. My RHEL 6.4 server > has 5 IP Addresses. I want it to bind only to one of the 5 IP Addresses > that I mention in armonitor.conf. > > > > armonitor.conf: > > /apps/tim/ar/timw0/bin/arserverd.sh -s dc5chw-000 -i /apps/tim/ar/timw0 -l > /etc/arsystem/dc5chw-000 > > > > In this line, the server name is mentioned as dc5chw-000. I want arserverd > to bind only to this IP Address. How can I achieve this? > > > > Environment: ARS 8.1 Patch 2 on RHEL 6.4 > > > > Thanks > > Radhika > > +44 20718 25880 > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [EXTERNAL] reporting methods for ARS 8.1
EXACTLY !!! BMC will fall if people cannot use reporting products that are security compliant, and people have to create their own reporting solutions. Here at HP we are actually creating all the Query's the BOA server does but more efficiently: unfortunately it is hand jammed, and not easily configurable. -- We have customers who want these auto web based reporting but BMC cannot keep up "Engineering" wise with SAP (which is a sad discussion in general), and then give us BIRT 2.5 version -- with no upward direction or "Engineering" again. If they are worried about money and cost of the Engineering then soon they will not have to worry about the money at all. Security is Paramount, Reporting is for those Bean counters.. and Bean counters come up with the cash. Great discussion.. thanks for the updates.. By the Way.. what is the deal with spoon? We are starting to play.. On Wed, Feb 12, 2014 at 1:30 PM, Jason Miller wrote: > ** > Ditto. Many of us want to know BMC's stance on keeping up with a number > of the 3rd party products they either ship or support. > > LJ and I had a bit of a discussion in Upgrade AI to latest release of > Pentaho Spoon <https://communities.bmc.com/ideas/2499>. That Idea is > specifically about Pentaho but it applies to reporting, web services, > etc. I agree with LJ that staying up with the latest available product > just to be on the latest and greatest isn't appropriate or needed however > in many cases we see the version gaps continually grow as years go by. > Many Times as Patrick noted with vulnerabilities that are not acceptable > in an organization or support was dropped by the vendor completely (and why > the vulnerabilities are never addressed). > > With one product my team supports we have not been able to use Java newer > than 1.4. In the newest release (released in 2013) that was updated to > Java 1.5 which hasn't been updated since 2009 and is full of > vulnerabilities that will never be addressed. And yes this product runs a > Jetty web server so it is exposed on the network beyond just local Java > processes. Our Infosec team wants to have a talk with this vendor to see > why they don't appear to take security serious when providing what they > claim is an enterprise class application. This could be a factor in > deciding if we are going to continue using their products. BMC, don't be > our next vendor that needs to meet with our Infosec team. > > Jason > > > On Wed, Feb 12, 2014 at 5:36 AM, patrick zandi wrote: > >> ** >> >> >> *BusinessObjects Enterprise XI 3.1 Server is no longer supported and >> beyond EOL according to SAP.. * >> >> >> *Where is BMC standing on this discussion.. * >> >> >> On Tue, Feb 11, 2014 at 7:36 PM, David Ferguson < >> david.fergu...@5kfish.com> wrote: >> >>> ** >>> Yurbi has an out of the box integration with ARS 8.1 that provides a >>> codeless approach to creating reports and dashboards and an easy way to >>> integrate the Remedy data with any other datasource. We just made a few >>> enhancements described here - >>> http://www.5kfish.com/blogs/exciting-enhancements-to-yurbi-for-bmc-remedy-v9-12-25-2/ >>> On the first image on the left you can see all the modules we have >>> pre-built but you can add any customizations through the interface. >>> >>> thanks, >>> >>> David >>> >>> >>> On Tue, Feb 11, 2014 at 5:48 PM, Schon, Stuart < >>> stuart.sc...@au.fujitsu.com> wrote: >>> >>>> ** >>>> >>>> Xtraction is also a viable reporting and Dashboard product. Fast with >>>> lots of features. Built in integration with Remedy. >>>> >>>> >>>> >>>> >>>> >>>> >>>> *Stuart Schon Service Desk Systems - ManagerFujitsu Australia Limited* >>>> >>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi >>>> *Sent:* Wednesday, 12 February 2014 6:55 AM >>>> *To:* arslist@ARSLIST.ORG >>>> *Subject:* Re: [EXTERNAL] reporting methods for ARS 8.1 >>>> >>>> >>>> >>>> ** >>>> >>>> Thank you bruce.. >>>> >>>> >>>> >>>> On Tue, Feb 11, 2014 at 10:54 AM, Bruce - Gmail >>>> wrote: >>>> >>>> ** >>>> >>>> I thought the BO xi 3.1 r2 sp5.3 should allow java 1.7 to be used? >>>> >>>> Sent from my iPho
Re: [EXTERNAL] reporting methods for ARS 8.1
Funny thing is the 8.1 documentation does still have it listed. CR Thanks for the other Yurbi and the Xtraction idea's. On Wed, Feb 12, 2014 at 8:36 AM, patrick zandi wrote: > > > *BusinessObjects Enterprise XI 3.1 Server is no longer supported and > beyond EOL according to SAP.. * > > > *Where is BMC standing on this discussion.. * > > > On Tue, Feb 11, 2014 at 7:36 PM, David Ferguson > wrote: > >> ** >> Yurbi has an out of the box integration with ARS 8.1 that provides a >> codeless approach to creating reports and dashboards and an easy way to >> integrate the Remedy data with any other datasource. We just made a few >> enhancements described here - >> http://www.5kfish.com/blogs/exciting-enhancements-to-yurbi-for-bmc-remedy-v9-12-25-2/ >> On the first image on the left you can see all the modules we have >> pre-built but you can add any customizations through the interface. >> >> thanks, >> >> David >> >> >> On Tue, Feb 11, 2014 at 5:48 PM, Schon, Stuart < >> stuart.sc...@au.fujitsu.com> wrote: >> >>> ** >>> >>> Xtraction is also a viable reporting and Dashboard product. Fast with >>> lots of features. Built in integration with Remedy. >>> >>> >>> >>> >>> >>> >>> *Stuart Schon Service Desk Systems - ManagerFujitsu Australia Limited* >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi >>> *Sent:* Wednesday, 12 February 2014 6:55 AM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: [EXTERNAL] reporting methods for ARS 8.1 >>> >>> >>> >>> ** >>> >>> Thank you bruce.. >>> >>> >>> >>> On Tue, Feb 11, 2014 at 10:54 AM, Bruce - Gmail >>> wrote: >>> >>> ** >>> >>> I thought the BO xi 3.1 r2 sp5.3 should allow java 1.7 to be used? >>> >>> Sent from my iPhone >>> >>> >>> On Feb 11, 2014, at 7:39 AM, patrick zandi wrote: >>> >>> ** >>> >>> There are 4 strategies for reporting : CR, BOA, Birt, Adhoc that I know >>> of - an yes I could create my own with a UT Custom. >>> >>> Of those it appears most are old and or have security issues - old >>> java:: >>> >>> business objects xi 3.1 crystal reports 2011 -- Requires 2008 Max 32 bit >>> only, and is old and some newer JAVA versions do not run with it (which >>> makes it insecure) and at some places they will not allow it to run - due >>> to security risk (it is really old) >>> >>> Analytics: while the 7.6.04 version and 8.0 version can be installed you >>> can only us certain versions of JAVA and some of those are EOL -- or you >>> pay for extended support. you cannot run dynamic reports either, from the >>> mid-tier it is a on demand version (login to web client or login to server >>> and use thick client). You can email and post to sharepoint on a timed >>> basis. >>> >>> Birt is using version 2.5 (but newer versions 4.5? I think is out) but >>> BMC is only compatible with 2.5 >>> >>> Adhoc: yup just a bunch of data points. >>> >>> BMC : appears weak for either integration or continued reporting with >>> models that are forward looking and security conscience. CR 2013 is out >>> but cannot use it. >>> >>> Am I incorrect in some of these observations? Could someone tell me >>> that CR 3.1 is passing their NESSUS scans and JAVA can be 1.7.X or 1.8.X ? >>> How about CR 2013 server -- is there any future that BMC will allow >>> reporting from this? How are people handling the WEB and press a button to >>> get reports? Birt? >>> >>> Just asking... >>> >>> >>> >>> On Mon, Feb 10, 2014 at 5:34 PM, Stroud, Natalie K >>> wrote: >>> >>> ** >>> >>> I am unclear what question you are asking, Patrick. Are you asking >>> which reporting methods compatible with 8.1 are the most secure/security >>> compliant? >>> >>> >>> >>> Thanks, >>> >>> >>> >>> *Natalie Stroud* >>> >>> SAIC @ Sandia National Laboratories >>> >>> ARS-ITSM Reporting Specialist >>> >>> Albuquerque, NM USA >>> >>> nkst...@sandia.gov >>> >>> ITSM 7.6.04 SP2 - Wi
Re: [EXTERNAL] reporting methods for ARS 8.1
*BusinessObjects Enterprise XI 3.1 Server is no longer supported and beyond EOL according to SAP.. * *Where is BMC standing on this discussion.. * On Tue, Feb 11, 2014 at 7:36 PM, David Ferguson wrote: > ** > Yurbi has an out of the box integration with ARS 8.1 that provides a > codeless approach to creating reports and dashboards and an easy way to > integrate the Remedy data with any other datasource. We just made a few > enhancements described here - > http://www.5kfish.com/blogs/exciting-enhancements-to-yurbi-for-bmc-remedy-v9-12-25-2/ > On the first image on the left you can see all the modules we have > pre-built but you can add any customizations through the interface. > > thanks, > > David > > > On Tue, Feb 11, 2014 at 5:48 PM, Schon, Stuart < > stuart.sc...@au.fujitsu.com> wrote: > >> ** >> >> Xtraction is also a viable reporting and Dashboard product. Fast with >> lots of features. Built in integration with Remedy. >> >> >> >> >> >> >> *Stuart Schon Service Desk Systems - ManagerFujitsu Australia Limited* >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi >> *Sent:* Wednesday, 12 February 2014 6:55 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: [EXTERNAL] reporting methods for ARS 8.1 >> >> >> >> ** >> >> Thank you bruce.. >> >> >> >> On Tue, Feb 11, 2014 at 10:54 AM, Bruce - Gmail >> wrote: >> >> ** >> >> I thought the BO xi 3.1 r2 sp5.3 should allow java 1.7 to be used? >> >> Sent from my iPhone >> >> >> On Feb 11, 2014, at 7:39 AM, patrick zandi wrote: >> >> ** >> >> There are 4 strategies for reporting : CR, BOA, Birt, Adhoc that I know >> of - an yes I could create my own with a UT Custom. >> >> Of those it appears most are old and or have security issues - old java:: >> >> business objects xi 3.1 crystal reports 2011 -- Requires 2008 Max 32 bit >> only, and is old and some newer JAVA versions do not run with it (which >> makes it insecure) and at some places they will not allow it to run - due >> to security risk (it is really old) >> >> Analytics: while the 7.6.04 version and 8.0 version can be installed you >> can only us certain versions of JAVA and some of those are EOL -- or you >> pay for extended support. you cannot run dynamic reports either, from the >> mid-tier it is a on demand version (login to web client or login to server >> and use thick client). You can email and post to sharepoint on a timed >> basis. >> >> Birt is using version 2.5 (but newer versions 4.5? I think is out) but >> BMC is only compatible with 2.5 >> >> Adhoc: yup just a bunch of data points. >> >> BMC : appears weak for either integration or continued reporting with >> models that are forward looking and security conscience. CR 2013 is out >> but cannot use it. >> >> Am I incorrect in some of these observations? Could someone tell me that >> CR 3.1 is passing their NESSUS scans and JAVA can be 1.7.X or 1.8.X ? How >> about CR 2013 server -- is there any future that BMC will allow reporting >> from this? How are people handling the WEB and press a button to get >> reports? Birt? >> >> Just asking... >> >> >> >> On Mon, Feb 10, 2014 at 5:34 PM, Stroud, Natalie K >> wrote: >> >> ** >> >> I am unclear what question you are asking, Patrick. Are you asking which >> reporting methods compatible with 8.1 are the most secure/security >> compliant? >> >> >> >> Thanks, >> >> >> >> *Natalie Stroud* >> >> SAIC @ Sandia National Laboratories >> >> ARS-ITSM Reporting Specialist >> >> Albuquerque, NM USA >> >> nkst...@sandia.gov >> >> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 >> >> >> >> >> >> >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi >> *Sent:* Monday, February 10, 2014 1:47 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* [EXTERNAL] reporting methods for ARS 8.1 >> >> >> >> ** >> >> CR 2008 server (old and most likely not security compliant) -- is there >> anything newer that is compatible? >> >> Analytics (that cannot do reports from the web like CR just >> email/sharepoint - and login) and is close to not being security comp
Re: [EXTERNAL] reporting methods for ARS 8.1
Thank you bruce.. On Tue, Feb 11, 2014 at 10:54 AM, Bruce - Gmail wrote: > ** > I thought the BO xi 3.1 r2 sp5.3 should allow java 1.7 to be used? > > Sent from my iPhone > > On Feb 11, 2014, at 7:39 AM, patrick zandi wrote: > > ** > There are 4 strategies for reporting : CR, BOA, Birt, Adhoc that I know of > - an yes I could create my own with a UT Custom. > > Of those it appears most are old and or have security issues - old java:: > > business objects xi 3.1 crystal reports 2011 -- Requires 2008 Max 32 bit > only, and is old and some newer JAVA versions do not run with it (which > makes it insecure) and at some places they will not allow it to run - due > to security risk (it is really old) > > Analytics: while the 7.6.04 version and 8.0 version can be installed you > can only us certain versions of JAVA and some of those are EOL -- or you > pay for extended support. you cannot run dynamic reports either, from the > mid-tier it is a on demand version (login to web client or login to server > and use thick client). You can email and post to sharepoint on a timed > basis. > > Birt is using version 2.5 (but newer versions 4.5? I think is out) but BMC > is only compatible with 2.5 > > Adhoc: yup just a bunch of data points. > > BMC : appears weak for either integration or continued reporting with > models that are forward looking and security conscience. CR 2013 is out > but cannot use it. > > Am I incorrect in some of these observations? Could someone tell me that > CR 3.1 is passing their NESSUS scans and JAVA can be 1.7.X or 1.8.X ? How > about CR 2013 server -- is there any future that BMC will allow reporting > from this? How are people handling the WEB and press a button to get > reports? Birt? > > Just asking... > > > On Mon, Feb 10, 2014 at 5:34 PM, Stroud, Natalie K wrote: > >> ** >> >> I am unclear what question you are asking, Patrick. Are you asking which >> reporting methods compatible with 8.1 are the most secure/security >> compliant? >> >> >> >> Thanks, >> >> >> >> *Natalie Stroud* >> >> SAIC @ Sandia National Laboratories >> >> ARS-ITSM Reporting Specialist >> >> Albuquerque, NM USA >> >> nkst...@sandia.gov >> >> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 >> >> >> >> >> >> >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi >> *Sent:* Monday, February 10, 2014 1:47 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* [EXTERNAL] reporting methods for ARS 8.1 >> >> >> >> ** >> >> CR 2008 server (old and most likely not security compliant) -- is there >> anything newer that is compatible? >> >> Analytics (that cannot do reports from the web like CR just >> email/sharepoint - and login) and is close to not being security compliant >> (JAVA VERSIONS). >> >> BIRT (older version 2.5 -- but not the latest ) Again security problems? >> >> Adhoc (yuk) >> >> Anyone got any good answers? >> >> >> -- >> Patrick Zandi >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > Patrick Zandi > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [EXTERNAL] reporting methods for ARS 8.1
There are 4 strategies for reporting : CR, BOA, Birt, Adhoc that I know of - an yes I could create my own with a UT Custom. Of those it appears most are old and or have security issues - old java:: business objects xi 3.1 crystal reports 2011 -- Requires 2008 Max 32 bit only, and is old and some newer JAVA versions do not run with it (which makes it insecure) and at some places they will not allow it to run - due to security risk (it is really old) Analytics: while the 7.6.04 version and 8.0 version can be installed you can only us certain versions of JAVA and some of those are EOL -- or you pay for extended support. you cannot run dynamic reports either, from the mid-tier it is a on demand version (login to web client or login to server and use thick client). You can email and post to sharepoint on a timed basis. Birt is using version 2.5 (but newer versions 4.5? I think is out) but BMC is only compatible with 2.5 Adhoc: yup just a bunch of data points. BMC : appears weak for either integration or continued reporting with models that are forward looking and security conscience. CR 2013 is out but cannot use it. Am I incorrect in some of these observations? Could someone tell me that CR 3.1 is passing their NESSUS scans and JAVA can be 1.7.X or 1.8.X ? How about CR 2013 server -- is there any future that BMC will allow reporting from this? How are people handling the WEB and press a button to get reports? Birt? Just asking... On Mon, Feb 10, 2014 at 5:34 PM, Stroud, Natalie K wrote: > ** > > I am unclear what question you are asking, Patrick. Are you asking which > reporting methods compatible with 8.1 are the most secure/security > compliant? > > > > Thanks, > > > > *Natalie Stroud* > > SAIC @ Sandia National Laboratories > > ARS-ITSM Reporting Specialist > > Albuquerque, NM USA > > nkst...@sandia.gov > > ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 > > > > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi > *Sent:* Monday, February 10, 2014 1:47 PM > *To:* arslist@ARSLIST.ORG > *Subject:* [EXTERNAL] reporting methods for ARS 8.1 > > > > ** > > CR 2008 server (old and most likely not security compliant) -- is there > anything newer that is compatible? > > Analytics (that cannot do reports from the web like CR just > email/sharepoint - and login) and is close to not being security compliant > (JAVA VERSIONS). > > BIRT (older version 2.5 -- but not the latest ) Again security problems? > > Adhoc (yuk) > > Anyone got any good answers? > > > -- > Patrick Zandi > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
reporting methods for ARS 8.1
CR 2008 server (old and most likely not security compliant) -- is there anything newer that is compatible? Analytics (that cannot do reports from the web like CR just email/sharepoint - and login) and is close to not being security compliant (JAVA VERSIONS). BIRT (older version 2.5 -- but not the latest ) Again security problems? Adhoc (yuk) Anyone got any good answers? -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Oracle to MSSQL
cost:: that is all... for us. IMHO now sure how scientific that is.. 8-) On Fri, Jan 17, 2014 at 12:57 PM, Jason Miller wrote: > ** > Completely unscientific but it seems I have noticed more people asking > about moving from Oracle to SQL Server in recent years. A trend? > > Jason > > > On Fri, Jan 17, 2014 at 8:41 AM, patrick zandi wrote: > >> ** >> Oracle to SQL X .20 or add 20% for sizing ... Why? Clobs and Blobs >> are different in sizing. >> Speed -- well... Cough cough... ... hopefully you are not leveraging >> your cluster.. >> --- hope that helps some. I am doing the same right now.. sniff >> sniff >> >> >> On Fri, Jan 17, 2014 at 11:25 AM, Tommy Morris < >> tommy.mor...@radioshack.com> wrote: >> >>> ** >>> >>> AR 7.6.4 >>> >>> >>> >>> I am looking to switch from Oracle to MSSQL and when I asked my DBA >>> manager what the cost of the SQL license would be he fires back this. >>> >>> “My first concern is when we talk to Remedy what is their breakdown of >>> what % of people use what database? Secondly what is the expected size of >>> the db and the expected usage?” >>> >>> >>> >>> Has anyone else had to perform research on the global database >>> preference of Remedy implementations? As far as the expected size and usage >>> I’m just going to tell him to look at the current Oracle db. >>> >>> This guy is not going to budge on a move or even a discussion of getting >>> Remedy off of Oracle until I can tell him that other companies use MSSQL. >>> The data doesn’t even have to be real current. >>> >>> >>> >>> Tommy Morris >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> >> >> -- >> Patrick Zandi >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Oracle to MSSQL
There are special indexes to build (we do that for you for all new indexes and you have to do a cleanup script to convert any existing indexes to the new type) for indexed searches to work and with the right settings of options all other comparison operations work. Do I request those scripts from BMC or is in the docs and installation package already? On Fri, Jan 17, 2014 at 12:19 PM, Mueller, Doug wrote: > ** > > Fred, > > > > The 8.1 release of the AR System requires Oracle 11g. So, 11g and later > has everything. > > > > Now, Oracle has been doing things for years and closing in on this issue. > They have added partial support > > and some conditions. But, until now, we have not had success with finding > all the right settings and > > configuration and options to make the capability completely work. > > > > There are special indexes to build (we do that for you for all new indexes > and you have to do a cleanup > > script to convert any existing indexes to the new type) for indexed > searches to work and with the right > > settings of options all other comparison operations work. > > > > Doug > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W > *Sent:* Friday, January 17, 2014 9:16 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Oracle to MSSQL > > > > ** > > Doug, > > > > When you say “final completion of the work by Oracle has solved the case > insensitive difference”, which Oracle version/patch level are you > referring to (so I know what version we need to get Oracle up to)? > > > > Fred > > > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Mueller, > Doug > *Sent:* Friday, January 17, 2014 10:52 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Oracle to MSSQL > > > > ** > > Tommy, > > > > BMC has customers on both Oracle and MS SQL in significant numbers. > > > > UNAUDITED but from what we see, the most used database is MS SQL (maybe > 60% and then Oracle in > > the say 30% or a bit more range and others in the less than 10%). > > > > Smaller customers are much higher on the MS SQL side. Enterprise > customers tend to be more heavily on > > the Oracle side. > > > > The Remedy On Demand (the SaaS offering) system runs on MS SQL for all > customers. > > > > The capabilities of the database are in the same ballpark – the 8.1 > release of the AR System and the final > > completion of the work by Oracle has solved the case insensitive > difference and Oracle finally has full > > case insensitivity option like SQL Server has had for years which closes > the main functional difference > > between the databases. > > > > In general, decisions are made based on in house expertise with a database > – a lot based on what other > > products they are using use as the database. Hardware things are on is an > issue of course given that > > MS SQL runs only on Windows. > > > > Either database will do a good job for you. BMC has large customers on > both databases with large data > > volumes (millions of records) and large number of users (thousands of > concurrent users). > > > > I hope this is useful, > > > > Doug Mueller > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Tommy > Morris > *Sent:* Friday, January 17, 2014 8:25 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Oracle to MSSQL > > > > ** > > AR 7.6.4 > > > > I am looking to switch from Oracle to MSSQL and when I asked my DBA > manager what the cost of the SQL license would be he fires back this. > > “My first concern is when we talk to Remedy what is their breakdown of > what % of people use what database? Secondly what is the expected size of > the db and the expected usage?” > > > > Has anyone else had to perform research on the global database preference > of Remedy implementations? As far as the expected size and usage I’m just > going to tell him to look at the current Oracle db. > > This guy is not going to budge on a move or even a discussion of getting > Remedy off of Oracle until I can tell him that other companies use MSSQL. > The data doesn’t even have to be real current. > > > > Tommy Morris > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Oracle to MSSQL
Oracle to SQL X .20 or add 20% for sizing ... Why? Clobs and Blobs are different in sizing. Speed -- well... Cough cough... ... hopefully you are not leveraging your cluster.. --- hope that helps some. I am doing the same right now.. sniff sniff On Fri, Jan 17, 2014 at 11:25 AM, Tommy Morris wrote: > ** > > AR 7.6.4 > > > > I am looking to switch from Oracle to MSSQL and when I asked my DBA > manager what the cost of the SQL license would be he fires back this. > > “My first concern is when we talk to Remedy what is their breakdown of > what % of people use what database? Secondly what is the expected size of > the db and the expected usage?” > > > > Has anyone else had to perform research on the global database preference > of Remedy implementations? As far as the expected size and usage I’m just > going to tell him to look at the current Oracle db. > > This guy is not going to budge on a move or even a discussion of getting > Remedy off of Oracle until I can tell him that other companies use MSSQL. > The data doesn’t even have to be real current. > > > > Tommy Morris > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: CMDB 8.1 Status bug?
Yeah :: another bug:: do not uninstall the application Web services: (BMC said too to fix an issue with integrator) -- now we are stuck. one application (the uninstaller) says the application is not installed, the installer application says "it is already installed"... so which is it.. BMC is having major issues around the UDM stuff. with my system. On Thu, Jan 16, 2014 at 11:32 AM, Ortega, Jesus A < jesus.ort...@lyondellbasell.com> wrote: > ** > > I have run into a potential bug in Atrium 8.1. BMC, in its infinite > wisdom, decided to disperse a lot of fields that were once on > BMC.CORE:BMC_BaseElement to BMC.CORE:BMC_ComputerSystem and a new form > AST:Atributes. Additionally, they renamed BMC.CORE:BMC_ComputerSystem > AssetLifecycleStatus to simply Status. The AST:ComputerSystem form that > once was backed up by BMC_ComputerSystem (BaseElement + > BMC_ComputerSystem_) now has Status pointed to the new AST:Attributes form. > So what now happens is that when you update the status of a CI on > AST:ComputerSystem, it updates AST:Attrbutes, which is where Status comes > from, but there seems to be no mechanism(AL, filters) to update the other > forms’ Status, particularly BMC.CORE:BMC_ComputerSystem, hence BaseElement. > From a CMDB perspective, this is a problem is you have Reconciliation jobs > that depend on BMC.CORE:BMC_ComputerSystem.AssetLifecyclestatus(now called > status), your jobs will not work because it never gets updated. > > > > Has anyone else run into this problem? Did BMC fix it for you? I opened a > ticket with my support organization. So it will be few weeks before BMC > gets back to us with requests for logs. Just when we had the CMDB tuned the > way we want it in 7.6.04, they have to mess with it again. So much for the > easy upgrade. > > > > Jesus Ortega > > Senior II, Implementation Engineer > > LyondellBasell Industries > > > > Information contained in this email is subject to the disclaimer found by > clicking on the following link: > http://www.lyondellbasell.com/Footer/Disclaimer/ > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BO and Analytics
I believe they do the same things, however it is who is using the application that makes the diff... ANA is basically analytical reporting -- it can email and post to sharepoint reports.. as well. (nice feature).. ARS 8.1 can also do the Adhoc, and Bert reports by time as well.. CR is for reporting with pretty formats.. etc Like ANA but does not email or sharepoint them. Also CR can be used on the web for web based reporting as well. There are alot of minor differences, but with CR developer you can also just create an RPT and plop it into the report form and anyone can use it with the usertool.. Crystal reports viewer application (desktop app) can use it too... just depends who and for what are you using it. IMHO On Tue, Jan 7, 2014 at 2:51 PM, patrick zandi wrote: > https://communities.bmc.com/thread/30501 might be where you want to go. > > > On Tue, Jan 7, 2014 at 2:47 PM, Sweety wrote: > >> Hi Experts, >> >> I heard that BO can be used for reporting then why do we need BMC >> Analytics ? >> >> How Analytics is different than BO ? How they are related to each other ? >> >> What is the role of BO in BMC Analytics ? >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > > > -- > Patrick Zandi > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BO and Analytics
https://communities.bmc.com/thread/30501 might be where you want to go. On Tue, Jan 7, 2014 at 2:47 PM, Sweety wrote: > Hi Experts, > > I heard that BO can be used for reporting then why do we need BMC > Analytics ? > > How Analytics is different than BO ? How they are related to each other ? > > What is the role of BO in BMC Analytics ? > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BMC Analytics
you mean do comparisons and delta's between to differing types of systems... not that I know of. (I might be wrong, but I cannot remember seeing that). but you could import the CSV file to a form inside remedy ARS and then do any reporting system can do that. -- just a thought.. Analytics is for like a Analyst wanting specific details. 12K foot level reporting If you need heavy reporting, then I would recommend you stick with CR custom creations (putting them into the report form), or get CR Server... IMHO On Tue, Jan 7, 2014 at 11:02 AM, Kathy Morris wrote: > ** > > Hi, > > > > Does Business Analytics compare what is in a Remedy table against similar > attributes in a .CSV file? > > For example if login ID is in the Remedy table, and in the .CSV file? > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: capturing all transactions
Just remember in about 15 days you will be out if disk space ... Just saying Sent from my iPhone > On Dec 5, 2013, at 18:53, Roger Justice wrote: > > ** > There is also the ability to Audit the form. It is not recommended since it > stores every field on the form but it can be done. > -Original Message- > From: LJ LongWing > To: arslist > Sent: Thu, Dec 5, 2013 5:54 pm > Subject: Re: capturing all transactions > > ** > That would be 'auditing'. Turn on audit on a field and any time it changes a > log will be madethis won't be in the transaction diary on the record in > question, but it'll audit the entry, which it sounds like they are asking for. > > >> On Thu, Dec 5, 2013 at 3:45 PM, Ron Young wrote: >> User 7.6...Developer 8.1. I have been asked to capture in the transaction >> diary any time anyone touches any field. I know how to do it for individual >> fields but I don't know how to just make a blanket statement saying this >> field was changed by A on 12.5.13 and then that field changed by B on >> 12.5.13 if you get my point. Let me know if there is a way. >> >> Thanks, >> Ron Young >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: 8.1 SP2 == JAVA question
ldd -d is the command.. There is some problem with it.. On Wed, Nov 27, 2013 at 11:32 AM, LJ LongWing wrote: > ** > Patrick, > To the best of my knowledge...there is no 8.1 SP2...just 8.1 Patch > 2the difference between a patch and a service pack is that a patch > requires you to install the base, then patch 1, then patch 2but when > the first service pack comes out, it will be a stand alone install that > includes everything from previous patchesI know it's a bit quibbly, but > I want to avoid confusion :) > > SoI'm not sure what's happening with it...I had an 8.1 Patch 2 ITSM > server that was running on the latest Java patches without issue. > > But, typically when a Java throws the 'UnsatisfiedLinkError', it's > referring to some native library, in this case > /u01/app/bin/libarapsignal81_build001.so that it can't find. > > Is that file in place? > > I'm not extremely familiar with linked library problems on linux/unix, but > I know there are commands you can use to determine if files are in the > LD_LIBRARY_PATH or not and such. > > > On Wed, Nov 27, 2013 at 9:19 AM, patrick zandi wrote: > >> ** >> Hey'a all >> ENV:Solaris 10, Oracle 11.2.0.3 >> >> If I run the arsystem on the JAVA 1.5.0_51 and JAVA 1.6.0_43 version all >> works great >> If I attempt to use the JAVA 1.7.0_45 -- it fails horribly.. >> with the Errors below : contacted BMC they said it is not compatible with >> 1.7 .. >> >> YET:: my ars 7.1 P11 will run on 1.7.0_45, and 1.6.0_43, and 1.5.0_51 >> >> Almost seems like we are going backward... >> >> 1.6.0_ > 43 is paid support now >> 1.5.0_ >51 is paid support now >> --- so you have to have Extended support to get the 8.1 system working to >> Oracle. >> >> Is this a Gimmick? Seems very odd that the latest will not run with the >> 1.7 >> 1.8 is almost released and is in RC4 I think... >> >> --- ERRORS__ >> >> more arjavaplugin-stderr-2013-11-26.log >> >> log4j:ERROR No output stream or file set for the appender named [null]. >> >> java.lang.UnsatisfiedLinkError: /u01/app/bin/libarapsignal81_build001.so: >> ld.so.1: java: fatal: libjsig.so: open failed: No such file or directory >> >> at java.lang.ClassLoader$NativeLibrary.load(Native Method) >> >> at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1928) >> >> at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1854) >> >> at java.lang.Runtime.loadLibrary0(Runtime.java:845) >> >> at java.lang.System.loadLibrary(System.java:1084) >> >> at com.bmc.arsys.common.NativeLibraryLoader.load(Unknown Source) >> >> at com.bmc.arsys.common.JNISignalHandler.loadLibrary(Unknown >> Source) >> >> at >> com.bmc.arsys.approval.main.ApprovalMainThread.initializeHandler(Unknown >> Source) >> >> at >> com.bmc.arsys.approval.main.ApprovalMainThread.initialize(Unknown Source) >> >> at com.bmc.arsys.approval.main.ApprovalMainThread.run(Unknown >> Source) >> >> at java.lang.Thread.run(Thread.java:722) >> >> Exception in thread "Main" java.lang.UnsatisfiedLinkError: >> com.bmc.arsys.common.JNISignalHandler.initialize(I[[Ljava/lang/String;Z)I >> >> at com.bmc.arsys.common.JNISignalHandler.initialize(Native Method) >> >> at >> com.bmc.arsys.approval.main.ApprovalMainThread.initializeHandler(Unknown >> Source) >> >> at >> com.bmc.arsys.approval.main.ApprovalMainThread.initialize(Unknown Source) >> >> at com.bmc.arsys.approval.main.ApprovalMainThread.run(Unknown >> Source) >> >> at java.lang.Thread.run(Thread.java:722) >> >> log4j:ERROR No output stream or file set for the appender named [null]. >> >> >> -- >> Patrick Zandi >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
8.1 SP2 == JAVA question
Hey'a all ENV:Solaris 10, Oracle 11.2.0.3 If I run the arsystem on the JAVA 1.5.0_51 and JAVA 1.6.0_43 version all works great If I attempt to use the JAVA 1.7.0_45 -- it fails horribly.. with the Errors below : contacted BMC they said it is not compatible with 1.7 .. YET:: my ars 7.1 P11 will run on 1.7.0_45, and 1.6.0_43, and 1.5.0_51 Almost seems like we are going backward... 1.6.0_ > 43 is paid support now 1.5.0_ >51 is paid support now --- so you have to have Extended support to get the 8.1 system working to Oracle. Is this a Gimmick? Seems very odd that the latest will not run with the 1.7 1.8 is almost released and is in RC4 I think... --- ERRORS__ more arjavaplugin-stderr-2013-11-26.log log4j:ERROR No output stream or file set for the appender named [null]. java.lang.UnsatisfiedLinkError: /u01/app/bin/libarapsignal81_build001.so: ld.so.1: java: fatal: libjsig.so: open failed: No such file or directory at java.lang.ClassLoader$NativeLibrary.load(Native Method) at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1928) at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1854) at java.lang.Runtime.loadLibrary0(Runtime.java:845) at java.lang.System.loadLibrary(System.java:1084) at com.bmc.arsys.common.NativeLibraryLoader.load(Unknown Source) at com.bmc.arsys.common.JNISignalHandler.loadLibrary(Unknown Source) at com.bmc.arsys.approval.main.ApprovalMainThread.initializeHandler(Unknown Source) at com.bmc.arsys.approval.main.ApprovalMainThread.initialize(Unknown Source) at com.bmc.arsys.approval.main.ApprovalMainThread.run(Unknown Source) at java.lang.Thread.run(Thread.java:722) Exception in thread "Main" java.lang.UnsatisfiedLinkError: com.bmc.arsys.common.JNISignalHandler.initialize(I[[Ljava/lang/String;Z)I at com.bmc.arsys.common.JNISignalHandler.initialize(Native Method) at com.bmc.arsys.approval.main.ApprovalMainThread.initializeHandler(Unknown Source) at com.bmc.arsys.approval.main.ApprovalMainThread.initialize(Unknown Source) at com.bmc.arsys.approval.main.ApprovalMainThread.run(Unknown Source) at java.lang.Thread.run(Thread.java:722) log4j:ERROR No output stream or file set for the appender named [null]. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: I'm facing critical issue on 7.6.04 SP4
Sounds like you added a permission to a tab or a field or modified system and they cannot access it Like the permissions you added were outside the application Sent from my iPhone > On Nov 20, 2013, at 18:40, Jason Miller wrote: > > ** > Is this only happening for Incident Management? A quick thing to check is > the 'AR System Application State' form and make sure that the record for IM's > state is Production. > > > > Jason > > >> On Wed, Nov 20, 2013 at 2:57 PM, mahmoud mahdy >> wrote: >> ** >> Dears, >> when users open "Incident Module" the following error has been appeared:- >> "You have no access permission to the form HPD:Help Desk. (ARERR 9264)" >> Please help. >> Thanks >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Perl script runs == but not under a run process
good idea.. should have thought of that.. On Thu, Nov 14, 2013 at 3:05 PM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > ** > > It looks like the perl is suddenly getting an error code of 0x89. Since > you state that it runs correctly from the server it sounds like something > in the environment that ARS is running under has changed or is missing > something that the perl needs. > > > > Compare the environment that ARS has with the environment you have when > the perl works. > > You can change your before.txt to be something like set >> before.txt > or env >> before.txt > > Either of those should give you the environment that ARS has so you can > compare it to when the perl works > > > > Fred > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi > *Sent:* Thursday, November 14, 2013 1:34 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Perl script runs == but not under a run process > > > > ** > > We suddenly are getting an error never seen before.. > > this is a long standing peice of code that suddenly for some strange > reason started failing. > > Run process /folder/file.pl "xx" "yy" > > Perl script runs fine, however the system ARS 7.1 does not appear to run > it anymore. > > we added to the filter a command line of date >> before.txt date > >> after.txt > > before and after dot txt show up.. so we know the filter should have > executed the perl script. > > The perl script does an import into the system a .xls file into the > arssystem > > Remember the perscript works and has not changed. > > AR Fork is showing the process 1 with exit code of 0x0 > > > AR Fork is showing the process 2 with exit code of 0x89 > > AR Fork is showing the process 3 with exit code of 0x0 > > > > any hints out there.. > > -- > Patrick Zandi > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Perl script runs == but not under a run process
We suddenly are getting an error never seen before.. this is a long standing peice of code that suddenly for some strange reason started failing. Run process /folder/file.pl "xx" "yy" Perl script runs fine, however the system ARS 7.1 does not appear to run it anymore. we added to the filter a command line of date >> before.txt date >> after.txt before and after dot txt show up.. so we know the filter should have executed the perl script. The perl script does an import into the system a .xls file into the arssystem Remember the perscript works and has not changed. AR Fork is showing the process 1 with exit code of 0x0 AR Fork is showing the process 2 with exit code of 0x89 AR Fork is showing the process 3 with exit code of 0x0 any hints out there.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Oracle people change password without warning
Exactly! Set password from the SQL first Put password in clear text in the ar.config Startup Login as admin, go to first screen under database (admin tab) and enter password there apply)... Go look in the at.conf it is now encrypted Sent from my iPhone > On Nov 12, 2013, at 19:30, Jason Miller wrote: > > ** > I have heard this too but have never seen it happen. I just verified with an > 8.1 system. I set the password in the ar.cfg file and restarted. The > password is still clear text. > > What I do when I need to sync up passwords between AR System and the DB is > set the password in the DB and in the config file, start the system and then > change the password via Server Information. > > Alan, I am assuming your team is not to know the password? If not why not > sit down with the DBAs and have them enter it into the Server Info form (they > probably could even remote your PC)? It doesn't require a restart and will > keep AR System and the DB in sync. > > Jason > > >> On Tue, Nov 12, 2013 at 8:50 AM, LJ LongWing wrote: >> ** >> Alan, >> It is my understanding that changing the PW in the conf file, and restarting >> remedy will re-encrpyt the password once started up...so changing it in the >> conf file I believe is a valid optionbut honestly, a policy that >> intentionally takes a service offline because of mandatory without warning >> password changes sounds a bit insane. >> >> >>> On Tue, Nov 12, 2013 at 9:42 AM, Alan Truelove >>> wrote: >>> ** >>> Remedy 7.6.04/Oracle installation - at a Govt facility that shall remain >>> nameless, the Oracle db admins are mandated to change password at >>> intervals. >>> -- doing this without warning. This means that one cannot access the Remedy >>> tools. (And change the Oracle password stored there), Catch 22. >>> >>> I had proposed using API to modify the Oracle password field in the >>> appropriate tab of the ' server info form' - but this it seems is not good >>> enough-the ars.conf file has to be changed. >>> >>> Any suggestions? >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BMC Chat with support
Disenfranchisement Manager we just hired said so, and I believe him. On Thu, Nov 7, 2013 at 11:34 AM, Tommy Morris wrote: > ** > > So that is the new chat feature that comes with the latest SRM? Cool, if > we enable that and then block all incoming calls our call avoidance and > time to resolution number should start to look better very quickly. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing > *Sent:* Thursday, November 07, 2013 10:23 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: BMC Chat with support > > > > ** > > Lucky you, every time I try to use it I get an error that my support > contract doesn't allow of it and to bugger off. > > > > On Thu, Nov 7, 2013 at 9:19 AM, Tauf Chowdhury wrote: > > ** > > So in submitting a ticket to BMC, you have the option to click the "Chat > now" button. In the spirit of trying new things, I've tried to use that > button now the last 2-3 times I went to open a ticket. Each time, I was #1 > in queue... however no reps joined and eventually it "timed out." Anyone > else have similar experiences? Is this something that BMC is not putting > too many resources into? > > > -- > *Tauf Chowdhury* > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BMC Chat with support
I think it is early in the morning in India...lol On Thu, Nov 7, 2013 at 11:23 AM, LJ LongWing wrote: > ** > Lucky you, every time I try to use it I get an error that my support > contract doesn't allow of it and to bugger off. > > > On Thu, Nov 7, 2013 at 9:19 AM, Tauf Chowdhury wrote: > >> ** >> So in submitting a ticket to BMC, you have the option to click the "Chat >> now" button. In the spirit of trying new things, I've tried to use that >> button now the last 2-3 times I went to open a ticket. Each time, I was #1 >> in queue... however no reps joined and eventually it "timed out." Anyone >> else have similar experiences? Is this something that BMC is not putting >> too many resources into? >> >> -- >> >> >> *Tauf Chowdhury* >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: v8.1 Mid-Tier - Getting Crystal reports to work from Active Link button
Did you put in a userid and password Inside it with port selecting the two middle check boxes? And then test it. I am thinking it needs an embedded... Sent from my iPhone > On Nov 6, 2013, at 17:23, Susan Palmer wrote: > > ** > We have been struggling with this for two weeks now, working with support on > almost a daily basis. > > We are to a final stage, but stuck there. > > Created a new test crystal report so it wasn't one that pre-existed in our > system. > We do have a pre-existing crystal report server that runs 200 scheduled > reports daily. > We have production mid-tiers for Remedy user. > > We installed mid-tier on the crystal report server to get the crystal viewer > files on the same server as crystal reports server. This midtier is not > utilized for Remedy users. > > We have done configurations over and over and over with support including > several regedit entry changes. Most of them may be correct. > > When we click on the active link button on the remedy mid-tier form, it > appears to run now but it comes up to an ODBC login. We see the following: > > Database Logon > AR System ODBC Data Source - ODBC (RDO) > Server Description AR System ODBC Data Source > Database Type ODBC (RDO) > User ID > Password > > What is odd, is that as I was revisiting the document for v8.0 and following > everything again step by step, it indicated we should only be using a system > DSN so I changed the report to that driver. Yesterday we created that ODBC > driver on the crystal report server (which I believe is AR System ODBC Driver > not the one shown in the error) but also left the original that is being used > by our other reports. > > This must be something very elementary that we are missing. Does anyone > recognize this issue? > > Are we the only one in the world having a mid-tier/crystal integration issue > (besides the one other arlister that contacted me)? > > Please help !!! > > Thanks, > Susan > > Susan Palmer > ShopperTrak > 233 S Wacker 41st Floor > Chicago, IL 60606 > 312-529-5325 > spal...@shoppertrak.com > > ARS v8.1 custom shop > Oracle 11g > Linux > > System 11 years old, started at v5, upgraded to 5.x, 7.1, 7.5 and now 8.1 > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remove SRM
if you never make anything, there will be nothing presented for customers to see.. it is a moved point I think.. just ignore it, and do not use it.. Remove it from home page.. done. On Tue, Oct 29, 2013 at 12:34 PM, Roger Justice wrote: > ** > I have only worked with one customer that had backed out SRM and made the > original Requester console operational, 3 developers and a couple of months > of work. > > Your call. > -Original Message- > From: Lee Cullom > To: arslist > Sent: Tue, Oct 29, 2013 12:30 pm > Subject: Re: Remove SRM > > ** > Ha! Good one. That’s funny. My personal recommendation is to use a > time machine to go back to the point in the installshield where you checked > the box. I recommend the Tardis. > > *Lee Cullom | Northcraft Analytics* > *IT Metrics Specialist | Business Intelligence for ITSM* > *Direct - 678-438-7244 | > **http://www.northcraftanalytics.com*<http://www.northcraftanalytics.com/> > ** > *Main - (678) 664-ITSM* > [image: Description: Description: > http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]<http://www.linkedin.com/in/leecullom>[image: > Description: Description: > http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]<http://twitter.com/#!/NorthcraftIT> > What is Northcraft Analytics? Find out in 87 Seconds. > <http://www.youtube.com/watch?v=SRNyPNK_HJc> > * * > > THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS > HERETO, CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A > CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND > NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Cecil, > Ken > *Sent:* Tuesday, October 29, 2013 12:19 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Remove SRM > > ** > Is it possible to install the preconfigured suite stack and then go back > of uninstall/unregister/disable a component like SRM so that the original > requester console can be used? > > > Thanks, > Ken. > > > > -- > Confidentiality Requirement: This communication, including any > attachment(s), may contain confidential information and is for the sole use > of the intended recipient(s). If you are not the intended recipient, you > are hereby notified that you have received this communication in error and > any unauthorized review, use, disclosure, dissemination, distribution or > copying of it or its contents is strictly prohibited. If you have received > this communication in error, please notify the sender immediately by > telephone or e-mail and destroy all copies of this communication and any > attachments. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Backpay for Federal Contractors
Oh come on I was waiting for the sign for double pay for the contractors that had to work during the outage ! Man! You guys Sent from my iPhone > On Oct 17, 2013, at 16:31, pritch wrote: > > Agreed - I'll sign onto that! > > - Original Message - > From: "LJ LongWing" > To: arslist@ARSLIST.ORG > Sent: Thursday, October 17, 2013 4:27:08 PM > Subject: Re: Backpay for Federal Contractors > > ** > Ok...lets stop this thread right there. This isn't a political forum, and we > shouldn't be discussing the topic here, it could get ugly REALLY fast...so > please...everyone that has an opinion (of which I'm one of them)...lets just > not rise to the bait, and go somewhere political to discuss this > subject...but let's not do it here, on this list. > > > > On Thu, Oct 17, 2013 at 2:23 PM, pritch < pri...@ptd.net > wrote: > > > I don't even think that the govt employees should receive backpay - Kind of > makes the last 16 days a joke. > > > - Original Message - > From: " richard@bwc.state.oh.us " < richard@bwc.state.oh.us > > To: arslist@ARSLIST.ORG > Sent: Thursday, October 17, 2013 4:21:16 PM > Subject: Re: Backpay for Federal Contractors > > ** > > > > > Sounds like one of the downsides of being a contractor….:) > > > > > > > > > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG ] On Behalf Of Tauf Chowdhury > Sent: Thursday, October 17, 2013 4:04 PM > To: arslist@ARSLIST.ORG > Subject: Re: Backpay for Federal Contractors > > > > ** > > > Please sign this as it affects a subset of our Remedy community as well. > > Sent from my iPhone > > > > On Oct 17, 2013, at 3:56 PM, Deepak Pathak < dpathak1...@gmail.com > wrote: > > > > > ** > > > > Please sign this petition if you agree to provide back pay to Federal > contractors that did not get paid due to no fault of theirs or had to use up > all of thier PTO's > > > > > > https://petitions.whitehouse.gov/petition/ensure-back-pay-federal-contractors/TfJ9bg0s > > > > > > > > > > Thanks, > > > > > > - Deepak > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ Portions of > this message may be confidential under an exemption to Ohio's public records > law or under a legal privilege. If you have received this message in error or > due to an unauthorized transmission or interception, please delete all copies > from your system without disclosing, copying, or transmitting this message. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Inbound Email Issue - 7.5
Was your java recently updated that might be something you may want to look at Sent from my iPhone > On Oct 17, 2013, at 16:33, "Lippincott, Levi (OMA-GIS)" > wrote: > > ** > Hello, > > Our inbound emails are processing VERY sporadically (and frequently fails to > process any at all).Sometimes it will set the emails to “read” but will > not delete them, other times it will not even read them. We have tried > moving the emails out of the mailbox and feeding them in 1 at a time. We > have tried restarting the email service, the ARS Service, changing our > polling, we verified our heap size is min 256 max 1024 and we are at 50mb > while resting. We changed the chunk size from 100 to 5000 and we changed the > IncomingMessagesQueueSize from 100 to 20. I also added the > NumberOfSenderThreads = 5 to the EmailDaemon properties. We have analyzed > our indexes and make adjustments accordingly. Nothing seems to be helping. > This is a production issue that is critical to our business. > > > Windows 2008 r2 64-bit > SQL > ARS 7.5.00 patch 007 > CMDB 7.5.00 patch 005 > ITSM 7.5.01 patch 002 > SLM 7.5 patch 001 > > > > > > Connect with us:interpublic.com > Twitter > Facebook > > Levi Lippincott / Remedy Administrator > +1 402 561 7014 office > +1 402 321 5421 mobile > levi.lippinc...@interpublic.com > Lync Communcator > > Interpublic Group 6825 Pine Street, Omaha, NE 68106 > > "Talent is a Gift; But Character is a Choice." -Matt Grotewold- > > This message contains information which may be confidential and privileged. > Unless you are the intended recipient (or authorized to receive this message > for the intended recipient), you may not use, copy, disseminate or disclose > to anyone the message or any information contained in the message. If you > have received the message in error, please advise the sender by reply e-mail, > and delete the message. Thank you very much. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
opensource software attack BMC?
just so you are aware BMC:: if the backlash on this is to extinguish OSS you will be affected.. -- which I find funny because there is some OSS inside oracle's can or worms as well.. LOL http://www.oracle.com/us/products/middleware/cloud-app-foundation/weblogic/dod-and-open-source-software-2012277.pdf -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
rkm -- data import question
anyone have a download / csv or articles I can get to import into the RKM 8.1 server ? email me directly .. if you do.. I know people cannot share some stuff.. I understand.. just asking.. Never hurt to ask. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: 7.6.04 ver switch from 32 bit to 64 bit
Sure: just to be clear though, you create a separate Sid called junk and create a basic remedy ars itsm suite and the just repoint to the real db. Why not ? I have done it! Make sure not to point and loose your real db Sent from my iPhone > On Oct 11, 2013, at 16:19, "Sanford, Claire" > wrote: > > ** > I’m going to hijack this thread for a moment!! > > Would this work for me with all of my Service Pack install woes! > > 1) Stand up a new server > 2) Install service packs as overwrite and not upgrade > 3) Then point to existing DB? > > I am so gun shy after having these installs fail 8+ times. I have my test > machine that is “fresh” I have not had a failure on it yet. So would this > work? > > > > ITSM 7.6.04 SP2 > ARS 7.6.04 SP3 > Oracle 11.2.0.3.0 - 64bit Production > Win 2008 Server > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > claire.sanf...@memorialhermann.org > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller > Sent: Friday, October 11, 2013 3:00 PM > To: arslist@ARSLIST.ORG > Subject: Re: 7.6.04 ver switch from 32 bit to 64 bit > > ** > I like that idea! I was going to recommend building a new 64-bit ITSM server > with a new junk DB. Once the server is build you cut it over to the existing > DB. With your method the installers won't need to do any of the DB work that > done during a fresh install; just build the app server. > > Jason > > > On Fri, Oct 11, 2013 at 5:29 AM, patrick zandi wrote: > ** > I had a thought.. this might be a time to do a server group... > Build a fresh box -- 64bit, add as a server group > Rebuild Original box -- add back in to server group. > Make one the Admin / integration / Reconcil server the other main customer > -- > > no outages, and now you have redundancy / failover > > Just a thought. > > > On Fri, Oct 11, 2013 at 8:17 AM, Misi Mladoniczky wrote: > Hi, > > I would do a fresh install, and point the installer to your database copy. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Looking to get some advice if there would be any problem with copying > > registry entries and directory structure when switching over from 32 bit > > Win 2003 environment to 64 bit Win 2008. Plan is to use a copy of the > > existing database, copy over registry and directory strcture to the new > > appl server and then reinstall just Remedy 7.6.04. > > > > Alternatively, thinking of using a DB copy and doing a fresh install with > > BMC_LOADAPP_SKIP set so that the applications are not loaded into the DB. > > We're currently already on 7.6.04 version, this is just to switch operating > > systems and to switch to a 64 bit impementation. any advice appreciated!! > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > -- > Patrick Zandi > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARS 32-bit or 64-bit?
/usr/bin/isainfo -kv If your OS is 64-bit, you will see output like: 64-bit sparcv9 kernel modules ---next go to the file arserverd file arserverd (you should see verbiage 32 or 64 associated) On Fri, Oct 11, 2013 at 12:22 PM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > ** > > On Linux ARS is 64 bit (Since version 7.something) > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Raj > *Sent:* Friday, October 11, 2013 11:09 AM > *To:* arslist@ARSLIST.ORG > *Subject:* ARS 32-bit or 64-bit? > > ** ** > > ** > > Hi, > I am on path of upgrading ARS from 5.1.2 to 8.1(also moving from > Solaris/Unix to Linux) > My understanding is - ARS 5.1.2 was 32-bit. > Does ARS 7.6.04 or ARS 8.1 provides an 32-bit or 64-bit option while > performing an install? > Reading some posts I learnt that BMC recommends installing 64-bit ARS for > version 7.6.04 or 8.1. > Currently, I am looking to perform a fresh install of ARS 7.6.04 on Linux > - little unclear on 32-bit & 64-bit. > Also, where could I find out the ARS installed on Solaris/Unix, Linux is > 32-bit or 64-bit? > Please advise. > > Thank you, > Raj**** > > ** ** > > ** ** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: 7.6.04 ver switch from 32 bit to 64 bit
I had a thought.. this might be a time to do a server group... Build a fresh box -- 64bit, add as a server group Rebuild Original box -- add back in to server group. Make one the Admin / integration / Reconcil server the other main customer -- no outages, and now you have redundancy / failover Just a thought. On Fri, Oct 11, 2013 at 8:17 AM, Misi Mladoniczky wrote: > Hi, > > I would do a fresh install, and point the installer to your database copy. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Looking to get some advice if there would be any problem with copying > > registry entries and directory structure when switching over from 32 bit > > Win 2003 environment to 64 bit Win 2008. Plan is to use a copy of the > > existing database, copy over registry and directory strcture to the new > > appl server and then reinstall just Remedy 7.6.04. > > > > Alternatively, thinking of using a DB copy and doing a fresh install with > > BMC_LOADAPP_SKIP set so that the applications are not loaded into the DB. > > We're currently already on 7.6.04 version, this is just to switch > operating > > systems and to switch to a 64 bit impementation. any advice appreciated!! > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: License type in Analytics to view ITSM Crystal Reports via ARSystem Midtier
SAP is the cost.. not BMC ... On Thu, Oct 10, 2013 at 3:39 PM, tboot...@objectpath.com < tboot...@objectpath.com> wrote: > ** > If you ask me, this is ridiculous. BOA allows viewing of cubes, drill > downs, etc. Why would viewing a straight "crystal report" cost more? > > > Terry > > on Oct 10, 2013, *patrick zandi* wrote: > > ** > Double confirmed..without Premium (cost) you cannot use the CR we > application, in addition to the BOA (BMC office analytic):: I like the CR > side better than BOA myself. > > > On Thu, Oct 10, 2013 at 3:25 PM, LJ LongWing wrote: > >> ** >> having recently looked into this, yes, you are correct. Without Premium, >> your users will be able to log into BOXI server, create, run, schedule, etc >> reports, but will not be able to utilize the BOXI server to run Crystal >> reports out of Mid-Tier >> >> >> On Thu, Oct 10, 2013 at 1:22 PM, tboot...@objectpath.com < >> tboot...@objectpath.com> wrote: >> >>> ** >>> Hello again: >>> >>> I had a quick question that I am hoping someone will confirm for me. >>> >>> Here is the situation: >>> >>> ARS 8.1 >>> ITSM 8.1 >>> BMC Analytics for BSM 7.6.06 >>> >>> In the License entitlements section off BSM Analytics for BSM 7.6.06 it >>> states the following: >>> >>> License Types: User vs. Premium User >>> >>> There are two types of user licenses available for BMC Analytics for >>> BSM: User and Premium User. Depending on the license type, users will >>> have access to the capabilities of either the Professional or Premium >>> edition of SAP BusinessObjects Enterprise. Non-premium users have full >>> access to view and author Web Intelligence content, but may not use other >>> content types such as viewing Crystal Reports. Premium users may use all >>> the capabilities of the BusinessObjects Enterprise Premium suite, including >>> viewing of any BusinessObjects document types including viewing Crystal >>> Reports from the BMC Remedy Mid Tier. >>> >>> >>> >>> So, given the above, does that mean that if I have a user that wants to >>> view Crystal Reports via the ARSystem mid-tier (ex. ITSM reports) , that >>> they must have an associated "Premium" license in BMC Analytics for BSM? >>> Can someone confirm this for me ? >>> >>> >>> >>> Thanks.. >>> >>> >>> >>> Terry >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > > > -- > Patrick Zandi > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: License type in Analytics to view ITSM Crystal Reports via ARSystem Midtier
Double confirmed..without Premium (cost) you cannot use the CR we application, in addition to the BOA (BMC office analytic):: I like the CR side better than BOA myself. On Thu, Oct 10, 2013 at 3:25 PM, LJ LongWing wrote: > ** > having recently looked into this, yes, you are correct. Without Premium, > your users will be able to log into BOXI server, create, run, schedule, etc > reports, but will not be able to utilize the BOXI server to run Crystal > reports out of Mid-Tier > > > On Thu, Oct 10, 2013 at 1:22 PM, tboot...@objectpath.com < > tboot...@objectpath.com> wrote: > >> ** >> Hello again: >> >> I had a quick question that I am hoping someone will confirm for me. >> >> Here is the situation: >> >> ARS 8.1 >> ITSM 8.1 >> BMC Analytics for BSM 7.6.06 >> >> In the License entitlements section off BSM Analytics for BSM 7.6.06 it >> states the following: >> >> License Types: User vs. Premium User >> >> There are two types of user licenses available for BMC Analytics for BSM: >> User and Premium User. Depending on the license type, users will have >> access to the capabilities of either the Professional or Premium edition of >> SAP BusinessObjects Enterprise. Non-premium users have full access to view >> and author Web Intelligence content, but may not use other content types >> such as viewing Crystal Reports. Premium users may use all the >> capabilities of the BusinessObjects Enterprise Premium suite, including >> viewing of any BusinessObjects document types including viewing Crystal >> Reports from the BMC Remedy Mid Tier. >> >> >> >> So, given the above, does that mean that if I have a user that wants to >> view Crystal Reports via the ARSystem mid-tier (ex. ITSM reports) , that >> they must have an associated "Premium" license in BMC Analytics for BSM? >> Can someone confirm this for me ? >> >> >> >> Thanks.. >> >> >> >> Terry >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Work order
Transition rules allow you to transition between statuses it's not the other way around so a rule has to be there for you to be able to transition Sent from my iPhone > On Sep 24, 2013, at 19:24, Jason Miller wrote: > > ** > I took a quick look and didn't see any Status Transition Rules for WO. I > might be hard-coded in workflow? > > >> On Tue, Sep 24, 2013 at 3:38 PM, pritch wrote: >> Might also want to take a look at the Status Transition Rules - I'm on >> 7.6.04 and don't know if they have the Transition Rules set up for WOs, but >> for Change and Incident that's where some of those blocks are located. >> >> - Original Message - >> From: "Tauf Chowdhury" >> To: arslist@ARSLIST.ORG >> Sent: Tuesday, September 24, 2013 6:36:44 PM >> Subject: Re: Work order >> >> ** >> You'd probably be able to do this if the work order originated from an SRM >> request and the SRD setting was set to "reopen original request" >> >> Sent from my iPhone >> >> On Sep 24, 2013, at 1:29 PM, Rajesh Nair < rajesh.nair@gmail.com > wrote: >> >> >> >> >> ** >> >> Hello list >> Need a information on work order >> Am not that good in wo. What i need to know is can a work order be reopened >> once set to complete by a group whom the order is currently assined? >> I am not able find any document on wo either >> Itsm 7.6 _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: EXTERNAL: Re: ARSystem 8.1, install patch 1 with disabled email engine fails
1 PM
> +0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService,
> LOG EVENT {Description=[BMC Remedy Email Engine - ARS 1 error
> state],Detail=[Stopped]}
> (Sep 16 2013 02:58:13.731 PM
> +0200),SEVERE,com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask,
> THROWABLE EVENT {Description=[Program execution failed],Detail=[Program
> not completed]},
> Throwable=[java.io.IOException: The service has been disabled.
>
> com.bmc.install.utility.platform.windows.services.ExecutableInternalServicesHelperImpl.start(ExecutableInternalServicesHelperImpl.java:1752)
>
> com.bmc.install.utility.platform.windows.services.ServicesHelper.start(ServicesHelper.java:550)
>
> com.bmc.install.product.arbase.EmailEngineService.startWindowsService(EmailEngineService.java:295)
>
> com.bmc.install.product.arbase.EmailEngineService.start(EmailEngineService.java:66)
>
> com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement.execute(ARBaseStartEmailEngineStatement.java:140)
>
> com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:289)
> com.bmc.install.utility.language.syntax.Program.execute(Program.java:75)
>
> com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229)
>
> com.bmc.install.product.base.language.ProgramRunnerInstallationTask.executeProgram(ProgramRunnerInstallationTask.java:260)
>
> com.bmc.install.product.base.language.ProgramRunnerInstallationTask.execute(ProgramRunnerInstallationTask.java:94)
>
> com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask.execute(EmailEnginePostInstallInstallationTask.java:46)
> com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)
> java.lang.Thread.run(Unknown Source)]
> (Sep 16 2013 02:58:13.740 PM
> +0200),SEVERE,com.bmc.install.task.InstallationStateHelper,
> LOG EVENT {Description=[BMC Remedy Action Request System
> failed],Detail=[productARSuiteKit]}
> (Sep 16 2013 02:58:13.742 PM
> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
> LOG EVENT {Description=[SET PROPERTY
> FAILED_INSTALL_FEATURES],Detail=[productARSuiteKit]}
>
> ---
>
>
>
> 2013/9/16 Hullule, Kiran
>
> **
>
> Are you sure installation fails completely? Or is that just a warning
> message about email engine being disabled?
>
> If installation failing then BMC need to test it , disabling email engine
> on startup should not cause ARS installation to fail.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jarl Grøneng
> *Sent:* Monday, September 16, 2013 6:18 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* ARSystem 8.1, install patch 1 with disabled email engine fails*
> ***
>
>
>
> **
>
> Hi,
>
>
>
> Running ARSystem 8.1, and with Email Engine disabled in startup. The
> install fail with error that says Email Engine is disabled.
>
> ****
>
> As designed?
>
>
>
> Win 2008 R2
>
>
>
> --
>
> J
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
--
Patrick Zandi
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
Re: Really: Come on folks..
LOL -- the last one is wrong.. too funny.. https://docs.bmc.com/docs/display/public/ars81/Installation+and+upgrade+known+and+corrected+issues On Tue, Sep 17, 2013 at 9:19 AM, patrick zandi wrote: > BMC Software Customer Support is notifying you of the following information > > Which Takes me to the following PDF > > http://documents.bmc.com/supportu/documents/47/09/444709/444709.pdf > > Which is a Link to > > > https://docs.bmc.com/docs/display/public/ars81/Patch+2+for+version+8.1.00%3A+8.1.00.002 > > Which is a Link to > > > https://docs.bmc.com/docs/display/public/ars81/Patch+2+for+version+8.1.00%3A+8.1.00.002#Patch2forversion8.1.00:8.1.00.002-CorrectedIssues > > Which is a Link to > > https://docs.bmc.com/docs/display/public/ars81/Known+and+corrected+issues > > Which is a Link to > > > https://docs.bmc.com/docs/display/public/ars81/BMC+Remedy+AR+System+known+and+corrected+issues+in+version+8.1.00 > > Which is a Link to > > > http://www.foxnews.com/science/2013/09/17/is-global-warming-actually-far-lower-than-scientists-predicted/ > > --- That tells me the information.. > > I don’t mind pressing the mouse key as much as the next guy – so to speak… > BUT FOLKS … COME ON ! > > > -- > Patrick Zandi > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Really: Come on folks..
BMC Software Customer Support is notifying you of the following information Which Takes me to the following PDF http://documents.bmc.com/supportu/documents/47/09/444709/444709.pdf Which is a Link to https://docs.bmc.com/docs/display/public/ars81/Patch+2+for+version+8.1.00%3A+8.1.00.002 Which is a Link to https://docs.bmc.com/docs/display/public/ars81/Patch+2+for+version+8.1.00%3A+8.1.00.002#Patch2forversion8.1.00:8.1.00.002-CorrectedIssues Which is a Link to https://docs.bmc.com/docs/display/public/ars81/Known+and+corrected+issues Which is a Link to https://docs.bmc.com/docs/display/public/ars81/BMC+Remedy+AR+System+known+and+corrected+issues+in+version+8.1.00 Which is a Link to http://www.foxnews.com/science/2013/09/17/is-global-warming-actually-far-lower-than-scientists-predicted/ --- That tells me the information.. I don’t mind pressing the mouse key as much as the next guy – so to speak… BUT FOLKS … COME ON ! -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BMC Remedy Health Advisor
Maybe there is a health committee advisor Sent from my iPhone On Sep 13, 2013, at 18:36, Carl Wilson wrote: > ** > Hi Christopher, > Yes, installed this when it first came out (as I believe it was bases on > another partner tool - just re-vamped so was expecting good things as I had > seen the original version - "E-Support" [TSMI] although never officially > confirmed). > It is cumbersome to get up and running, and I found it full of bugs where > lots of the functionality did not work as expected (lots of workflow bugs). > There were multiple parts to install and then configure - not straight > forward and the documentation is not too great. > > I wish it had more support, there is massive potential to get have this up > and running with the ability to add lots of modules. There was just so much > that did not work as expected, so gave up on it pretty quickly due to it not > being supported and it did not seem to gain much traction. > > The main issue I see, as was with E-Support, is that if your Remedy system > goes down, you have no monitoring as it is "housed" in your AR System > > To be honest, there are a number of tools that out do this although it is a > good first effort (again there is potential). > > Column Technology (Dom Lewington) does something similar for monitoring > called "Sentinel", which was originally based on a similar concept from an > open source software "Big Brother" - although it has now been completely > re-written to be native Java and standalone . I wrote a number of modules > when it was in the "Big Brother" model (when I worked for Column) which would > have ported nicely into the Health Advisor but due to the lack of support it > kind of died a natural death. > The great thing about the Sentinel concept is that it was housed outside of > Remedy, so could still run if the system fell over: > > > Original concept: > > http://www.bb4.org/features.html > > I digress, but from memory you need to install both the server and the client > to get running. > > I have a VM with this up and running, let me know if you need me to dig up > the configuration and setup (deciphering the documentation was the key). > > > > Kind Regards, > > Carl Wilson > > http://www.missingpiecessoftware.com/ > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of > America Account) > Sent: 13 September 2013 22:22 > To: arslist@ARSLIST.ORG > Subject: BMC Remedy Health Advisor > > ** > Hello All > > We just ran the installer for the BMC Remedy Health Advisor and were > wondering if anyone else has installed this utility? When we installed it we > got no errors, however, when we look on the server we don’t see the Health > Advisor, or any of its forms or workflow installed. Anyone care to give me > some insight as to why this is missing and how to get it on to the server? Do > I need to manually install the Application on to the server myself, via the > Developer Studio? > > Christopher Pruitt > Remedy Developer > BMC Certified Administrator: BMC Remedy AR System 7.6.04 > > HP Enterprise Services > Bank of America Account | CIA - Integrated Applications | IW Infrastructure > Team > +1.972.605.7702 office | christopher.pru...@hp.com > > Upcoming OOO: > Wed Sept 11th (Personal Day) > Mon Oct. 14th - Columbus Day (Bank Holiday) > Mon Nov. 25th - Tue Dec. 3rd (Vacation) > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ar.cfg tool
in solaris you can lookup in man the DIFF or "diff" command On Mon, Sep 9, 2013 at 10:07 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS wrote: > ** > > Is there a tool out there that finds the differences between 2 ar.cfg > files? I thought there was, but I can’t find it…… > > > Thanks! > > ** ** > > Lisa Kemes > > Remedy Consultant > > Dev Technology Group > > DLA Office: (717) 770-6437 > > Cell Phone: (717) 602-9460 > > lisa.ke...@devtechnology.com > > ** ** > > ** ** > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ar.cfg tool
LOL -- this is old, I just did not see the answer.. listed.. sorry better late than never.. On Thu, Sep 12, 2013 at 3:17 PM, patrick zandi wrote: > in solaris you can lookup in man the DIFF or "diff" command > > > > On Mon, Sep 9, 2013 at 10:07 AM, Kemes, Lisa A DLA CTR INFORMATION > OPERATIONS wrote: > >> ** >> >> Is there a tool out there that finds the differences between 2 ar.cfg >> files? I thought there was, but I can’t find it…… >> >> >> Thanks! >> >> ** ** >> >> Lisa Kemes >> >> Remedy Consultant >> >> Dev Technology Group >> >> DLA Office: (717) 770-6437 >> >> Cell Phone: (717) 602-9460**** >> >> lisa.ke...@devtechnology.com >> >> ** ** >> >> ** ** >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > Patrick Zandi > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
OT: JOB:: Senior Java J2EE Developer
*Pass this Along to your friends (NOT REMEDY) Specialty Coding - for those who like a challenge. * *Position Description:* The Senior Java J2EE Developer designs, develops, implements, and supports the web-based application using Java technologies for the Department of Homeland Security. Other tasks include collaborating with others in analyzing requirements to ensure clients needs and expectations are met. *Requirements* - 6 + years of experience developing Java J2EE applications - 3+ years of experience in Spring, Struts, Hibernate frameworks - Experience in application servers such as WebSphere, WebLogic are required - Strong experience developing enterprise Java J2EE solutions using best practices - Excellent communication skills, both written and verbal - Federal government contracting experience preferred - Must have the ability to obtain the required government security clearance which requires U.S Citizenship - in Falls Church, VA -- locally -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Naked 8.1 server
I just went through this, bare naked install is like a couple of hours max, itsm is 18 hours, the reverse of that is a waste of time Sent from my iPhone On Aug 23, 2013, at 16:55, Susan Palmer wrote: > ** > Hi Ray, > > We didn't strip it afterwards, but we are custom shop without ITSM and CMDB, > so we just installed ARS v8.1. Completed our dev server a couple of weeks > ago and it is now cutover from the old v7.5 dev server. They were complete > new server builds, HP X86 hardware, Linux, Oracle 11g, ARS 8.1. Building > test and prod now. We also did a play server before dev to prove out that > the combination of all the new versions would work together since they were > all new for this installation. > > Experience was very good. One of our best ARS version upgrades. We've done > several, always building new servers. > > Not exactly sure what your questions may be. I can't even imagine how'd you > strip out ITSM etc since everything links together. > > Susan > > > > On Fri, Aug 23, 2013 at 3:09 PM, Ray Gellenbeck > wrote: >> If anyone has stripped an 8.1 server of the ITSM and CMDB objects and >> reverted to naked AR Server for custom-only devleopment, let me know your >> experiences. >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: 8.00.01 Midtier on Tomcat / with Solaris 10 (compatibility?)
it does work on firefox 22 / 23 IE 8 , but definitely not IE 7.. FYI Tomcat / Solaris 10.. have a great day.. On Wed, Aug 14, 2013 at 5:07 PM, patrick zandi wrote: > > REPAIRED::: got it working Clear Cache: MS Windows / Compatibility >> mode.. >> > Either or both got it working.. > > > >> -- >> Patrick Zandi >> > > > > -- > Patrick Zandi > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
