ADV. Looking for a consultant with Remedy and SharePoint experience, with a Secret clearance.

[Stan Feinstein]

Hi,

 

I am looking for a Remedy consultant with SharePoint experience, who has a
Secret clearance and is willing to travel.  The rate is very good.  This is
an immediate need.

 

Please, only US citizens should apply.  Please contact me off-list.  My
email is st...@projectremedies.com <mailto:st...@projectremedies.com> .

 

Thanks.

 

Stan Feinstein

w. 310-230-1722

c. 310-428-5748.

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Looking for remote work

[Roger Justice via ARSList]

I have 15+ years of Remedy experience and 3+ years of Service Now experience 
and can do remote work on either platform. I do not know Java scripting.
If you have a requirement for my experience let me know so that I can provide 
my resume and references as needed.

Thanks
Roger Justice

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Re: Looking for RSSO multi server advice

[Thomas Miskiewicz]

What kind of input? I just installed and deployed it with a customer in the
precise setup you’ve mentioned and it works great.

On Sat 1. Dec 2018 at 12:16,  wrote:

> Hi
> Long time since I posted. Only experience with RSSO is theory. Looking for
> input from some of you more experienced guys on installing in a HA cluster,
> Linux, Oracle 12g and ARS 9.1.04
> Thanks
> Herb
>
> Get Outlook for Android <https://aka.ms/ghei36>
>
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> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
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Looking for RSSO multi server advice

[herb]

Hi


Long time since I posted. Only experience with RSSO is theory. Looking for 
input from some of you more experienced guys on installing in a HA cluster, 
Linux, Oracle 12g and ARS 9.1.04


Thanks


Herb




Get Outlook for Android



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ADV. Looking for a Sr. Remedy Consultant in Washington, DC area.

[Stan Feinstein]

Hi,

 

I am trying to fill an immediate opportunity for a Sr. Remedy Consultant in
the Washington, DC area.  This person needs a Secret clearance as well as
experience implementing custom solutions, written with the AR System.

 

Please call me at 310-230-1722 and send me your resume.  My email is
st...@projectremedies.com  .

 

Thanks.

 

Stan

 

Stanley Feinstein

President

Project Remedies Inc.

15920 Sunset Blvd. #7

Pacific Palisades, CA 90272

st...@projectremedies.com  

www.projectremedies.com  

v. 310-230-1722

f. 310-230-1757

c. 310-428-5748

 

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Looking for Remedy Admin position

[Dave Shellman]

Earlier this year, TE Connectivity decided to outsource the Global IT
group.  After 20 years I am in the process of looking for a new employer.

I spent my first 15 years at TE working with the Remedy Action Request
System building custom applications.  Tasks performed included day to day
maintenance of ARS on Solaris servers, rebuilding a custom helpdesk
application to use enhanced filters and active links while removing
dependencies on ARS perl, moving ARS from Solaris servers to Windows
servers, ARS upgrades, and license monitoring.  Also included was general
troubleshooting to understand bugs introduced with new versions of ARS,
bugs coded in the workflow, and performance related issues with the Oracle
engine.  Custom applications included:


   - Expanding US centric Helpdesk to perform in a global setting
   - Creation of an Equipment List and integration with external data
   sources
   - Creation of workflow to monitor Fixed/Floating license usage and
   reduce system costs with appropriate license allocation
   - Creation of custom email reports using HTML tables
   - Replacing an Access based Telecommunication Charge back system with
   ARS workflow
   - Processes to validate and load Telecommunication charges from
   different vendors using digitl files into the charge back system
   - Creation of health check for out/in bound email.  Used to monitor
   health of ARS email engine as well as email servers

The last 5 years at TE, I worked with proxy servers and Aternity End User
Experience software.  Internet access issues and application performance
issues expanded my experience and knowledge of networks.  In the process of
addressing issues we would need to troubleshoot everything from the client
to the destination server including DNS, routing, and firewall as well as
proxy rules.  Troubleshooting techniques including log file analysis and
data capture using tools such as WireShark and HTTPWatch.

Please contact me off list for additional information concerning positions
you may have available.

Thank you

Dave Shellman
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Looking for Room to Rent in San diego

[Herbert Partlow]

Hi Everyone
Kelly posted this for me this because I did not access to the list.
I am on a contract in San Diego until late August. I am looking for
someone that may have a spare bedroom they would like to rent out
for the next 4 months. My needs are small. Bedroom, access to microwave
and a refrain to keep food. I work 40 hours week Monday thru Friday and
every other Thursday evening I travel back home to Cupertino, Ca.

If anyone does have a room or knows of anyone that may have a room they 
are looking to or would like to rent Please contact me either by Voice or text 
408-309-5316
or email herb @ ibtc inc . com

Thank You
Herb Partlow

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Re: ADMIN: Re: Looking for BMC TrueSight Middleware Management - Chicago IL

[jerry @cynetsystems.com]

Thanks Jason,

Please let us know if any of your friend is looking for this kind of a job
opportunity.

Thanks in Advance.


On Fri, Jan 20, 2017 at 2:24 PM, Jason Miller <jason.mil...@gmail.com>
wrote:

> **
> Hi John (and other people that might want to post job openings),
>
> I just wanted to send a quick note. Job postings are welcome however I
> would like to mention the ARSlist is primarily made up of people that work
> with the BMC Remedy line of products. While "BMC" is in the product name,
> and we do have people on the List that work with multiple BMC product
> families, the ARSlist typically is not the best forum to post job openings
> for BMC products such as Bladelogic, TrueSight, Control-M, etc.
>
> Also if you would be so kind, we have a convention of prefixing "JOB:" to
> the beginning of the subject. This allows the people looking for a job to
> hone in on those posts and the people not looking for a job to overlook
> those them.
>
> Thanks!
> Jason
> ARlist Master of Ceremonies
>
> On Fri, Jan 20, 2017 at 9:21 AM, je...@cynetsystems.com <
> je...@cynetsystems.com> wrote:
>
>> ** Hello Hi,
>>
>> Hope you are doing well!
>>
>> We have an opportunity for *BMC TrueSight Middleware Management *with
>> one of our clients in *Chicago IL* area.
>>
>> Please see the job details below and let me know if you would be
>> interested in this role.
>>
>> If interested, please send me a copy of your resume, your contact
>> details, your availability and a good time to connect with you.
>>
>> *Job Details:*
>>
>> *JOB TITLE: **BMC TrueSight Middleware Management *
>>
>> *JOB LOCATION: **Chicago IL*
>>
>> *TERMS: Contract to Hire - Direct Hire*
>>
>>
>> *Job Description:*
>>
>> BMC MTM
>>
>>- In depth Understanding of the function of BMC Middleware Management
>>- Transaction Monitoring
>>- In depth knowledge of the high-level product architecture
>>- Understand message field types, field repeating, field indices
>>- Configure SLA metrics and Payload metrics
>>- Capture and display history data
>>- Develop transaction pathways for middleware applications
>>- Develop message formats
>>- Configure event monitoring for transactions
>>- Create dashboard views displaying transaction metrics
>>- Hands on experience installation and configuration preferred
>>- Ability to create and use the business transaction monitoring BTM
>>API
>>- Develop and deploy Transaction Pathways
>>- Install and configure the BTM Exit for MQ
>>- Troubleshooting the product as a tools administrator.
>>
>>
>> --
>>
>>
>> *Thanks,*
>>
>>
>> *JOHN ERRY CYNET SYSTEMS Inc*
>> *je...@cynetsystems.com <je...@cynetsystems.com>**Ph:**5716455930
>> <(571)%20645-5930>  | **Fx:866.838.0907 <(866)%20838-0907>  | *
>> *WWW.CYNETSYSTEMS.COM*
>>
>> *IT & ENGINEERING CONSULTING*
>>
>> *How did I do? For feedback please email myfeedb...@cynetsystems.com
>> <myfeedb...@cynetsystems.com> or call (855) 792-0900 <(855)%20792-0900>*
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 


*Thanks,*


*JOHN ERRY CYNET SYSTEMS Inc*
*je...@cynetsystems.com <je...@cynetsystems.com>**Ph:**5716455930  |
**Fx:866.838.0907
| **WWW.CYNETSYSTEMS.COM*

*IT & ENGINEERING CONSULTING*

*How did I do? For feedback please email myfeedb...@cynetsystems.com
<myfeedb...@cynetsystems.com> or call (855) 792-0900*

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ADMIN: Re: Looking for BMC TrueSight Middleware Management - Chicago IL

[Jason Miller]

Hi John (and other people that might want to post job openings),

I just wanted to send a quick note. Job postings are welcome however I
would like to mention the ARSlist is primarily made up of people that work
with the BMC Remedy line of products. While "BMC" is in the product name,
and we do have people on the List that work with multiple BMC product
families, the ARSlist typically is not the best forum to post job openings
for BMC products such as Bladelogic, TrueSight, Control-M, etc.

Also if you would be so kind, we have a convention of prefixing "JOB:" to
the beginning of the subject. This allows the people looking for a job to
hone in on those posts and the people not looking for a job to overlook
those them.

Thanks!
Jason
ARlist Master of Ceremonies

On Fri, Jan 20, 2017 at 9:21 AM, je...@cynetsystems.com <
je...@cynetsystems.com> wrote:

> ** Hello Hi,
>
> Hope you are doing well!
>
> We have an opportunity for *BMC TrueSight Middleware Management *with one
> of our clients in *Chicago IL* area.
>
> Please see the job details below and let me know if you would be
> interested in this role.
>
> If interested, please send me a copy of your resume, your contact details,
> your availability and a good time to connect with you.
>
> *Job Details:*
>
> *JOB TITLE: **BMC TrueSight Middleware Management *
>
> *JOB LOCATION: **Chicago IL*
>
> *TERMS: Contract to Hire - Direct Hire*
>
>
> *Job Description:*
>
> BMC MTM
>
>- In depth Understanding of the function of BMC Middleware Management
>- Transaction Monitoring
>- In depth knowledge of the high-level product architecture
>- Understand message field types, field repeating, field indices
>- Configure SLA metrics and Payload metrics
>- Capture and display history data
>- Develop transaction pathways for middleware applications
>- Develop message formats
>- Configure event monitoring for transactions
>- Create dashboard views displaying transaction metrics
>- Hands on experience installation and configuration preferred
>- Ability to create and use the business transaction monitoring BTM API
>- Develop and deploy Transaction Pathways
>- Install and configure the BTM Exit for MQ
>- Troubleshooting the product as a tools administrator.
>
>
> --
>
>
> *Thanks,*
>
>
> *JOHN ERRY CYNET SYSTEMS Inc*
> *je...@cynetsystems.com <je...@cynetsystems.com>**Ph:**5716455930
> <(571)%20645-5930>  | **Fx:866.838.0907 <(866)%20838-0907>  | *
> *WWW.CYNETSYSTEMS.COM*
>
> *IT & ENGINEERING CONSULTING*
>
> *How did I do? For feedback please email myfeedb...@cynetsystems.com
> <myfeedb...@cynetsystems.com> or call (855) 792-0900 <(855)%20792-0900>*
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Looking for BMC TrueSight Middleware Management - Chicago IL

[je...@cynetsystems.com]

Hello Hi,

Hope you are doing well!

We have an opportunity for *BMC TrueSight Middleware Management *with one
of our clients in *Chicago IL* area.

Please see the job details below and let me know if you would be interested
in this role.

If interested, please send me a copy of your resume, your contact details,
your availability and a good time to connect with you.

*Job Details:*

*JOB TITLE: **BMC TrueSight Middleware Management *

*JOB LOCATION: **Chicago IL*

*TERMS: Contract to Hire - Direct Hire*


*Job Description:*

BMC MTM

   - In depth Understanding of the function of BMC Middleware Management -
   Transaction Monitoring
   - In depth knowledge of the high-level product architecture
   - Understand message field types, field repeating, field indices
   - Configure SLA metrics and Payload metrics
   - Capture and display history data
   - Develop transaction pathways for middleware applications
   - Develop message formats
   - Configure event monitoring for transactions
   - Create dashboard views displaying transaction metrics
   - Hands on experience installation and configuration preferred
   - Ability to create and use the business transaction monitoring BTM API
   - Develop and deploy Transaction Pathways
   - Install and configure the BTM Exit for MQ
   - Troubleshooting the product as a tools administrator.


-- 


*Thanks,*


*JOHN ERRY CYNET SYSTEMS Inc*
*je...@cynetsystems.com **Ph:**5716455930  |
**Fx:866.838.0907
| **WWW.CYNETSYSTEMS.COM*

*IT & ENGINEERING CONSULTING*

*How did I do? For feedback please email myfeedb...@cynetsystems.com
 or call (855) 792-0900*

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Looking for BMC Bladelogic Admin - Chicago IL

[je...@cynetsystems.com]

Hello Hi,

Hope you are doing well!

We have an opportunity for *BMC Bladelogic Admin* with one of our clients
in *Chicago IL* area.

Please see the job details below and let me know if you would be interested
in this role.

If interested, please send me a copy of your resume, your contact details,
your availability and a good time to connect with you.

*Job Details:*

*JOB TITLE: **BMC Bladelogic Admin*

*JOB LOCATION: **Chicago IL*

*TERMS: 6 Months Contract to Hire*


*Job Description:*
BladeLogic Implementation:
1) Resource should have the three tier implantation experience.
2) Know the Application/Config Server/Job Server/NSH Proxy/Repeaters/PXE
implementation and configuration.
3) Know the cluster configuration for BSA.

Bladelogic Operations:
Administrative Task:
1) Customer adhoc request handling.
2) NSH Scripts
3) Windows/Unix Task automation
   4) ITIL Process

   Windows Patching:
1) Configuration of Patch Catalog.
2) Creation of Analysis.
3) Creation of Patching Jobs.
4) Custom patching for exceptional patches.
Unix Patching:
1) Configuration of Patch Catalog.
2) Creation of Analysis.
3) Creation of Patching Jobs.
4) Custom fix for vulnerability bugs.

   Software Distribution:
1) Software Packaging.
2) Software detection and deployment.
Provisioning:
1) Knowledge over Template base provisioning.
2) Knowledge over PXE/TFTP.
3) Knowledge about Bare Metal provisioning.

Troubleshooting:
1) BSA RSCD Agent troubleshooting.
2) Windows/Unix patching troubleshooting.
3) Troubleshooting of ETL failure.
4) BDSSA report data.

BSA Performance Task:
1) Knowledge about the Application Job History pruning.
2) Database pruning.
3) Monitoring health check
4) Backup of BSA application
Integration with Tools Stack:
1) SMTP Integration
2) SMS Gateway Integration
3) BAO Integration
4) VCenter Integration

BDSSA:
1) BDSSA implementation.
2) Knowledge about the ETL, Troubleshooting of ETL failure.
3) Knowledge over Cognos reporting, Query Studio/Report
Studio.

-- 


*Thanks,*


*JOHN ERRY CYNET SYSTEMS Inc*
*je...@cynetsystems.com **Ph:**5716455930  |
**Fx:866.838.0907
| **WWW.CYNETSYSTEMS.COM*

*IT & ENGINEERING CONSULTING*

*How did I do? For feedback please email myfeedb...@cynetsystems.com
 or call (855) 792-0900*

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Looking to hire BMC Remedy & ACAS Engineers

[Jen Loeffler]

QBE LLC is still searching for a BMC Remedy Expert & now also an ACAS Engineer 
- both for the Sierra Vista, Arizona area.

Key Components needed:
-Active US security clearance or ability to obtain (US Citizen)
-CASP certified if at all possible

We can help relocate & are willing to pay for the top talent we are searching 
for!
Please email all resumes to care...@qbe.net

Thanks,
Jen Loeffler

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Looking to hire BMC Remedy Experts

[Jen Loeffler]

QBE LLC is looking to hire BMC Remedy Experts for the Sierra Vista, Arizona 
area.
Please reach out to jen.loeff...@qbe.net to submit your resume - these are 
hard-to-fill positions, so we are willing to pay for high-end talent!

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Looking for multiple Sr. Remedy Systems Engineers

[Alicia Shen]

Hello all:

I work for NCI – we are a leading provider of enterprise solutions and services 
to US defense, intelligence, healthcare and civilian government agencies.  NCI 
is the prime on a contract with U.S. Army in Ft Huachuca, AZ.  Ft. Huachuca is 
1.5 hour south of Tucson.   I’m actively recruiting on our multiple Sr. Remedy 
Systems Engineer positions.  This person will be NCI’s full-time employee with 
full benefits.  US citizenship is required. It's an on-site position due to 
government customer requirement.  

As an Sr. Enterprise Remedy Systems Engineer, you will provide services in 
support of the U.S. Army Network Enterprise Technology Command (NETCOM), 
Assistant Chief of Staff (ACofS), G-5. You will provide engineering, test and 
evaluation, over-the-shoulder training, integration and sustainment support, 
configuration management, and life-cycle support of the Army Enterprise Service 
Management System (ESMS). You will provide subject matter expertise in the 
Remedy Information Technology Service Management (ITSM) capability including 
all core modules which are Service Desk, Change Management, Configuration 
Management, Release Management, and Asset Management. In support of the ITSM 
capability, you will provide expertise in the Remedy Service Level Management 
(SLM), Service Request Management (SRM), Remedy Analytics, and Remedy Knowledge 
Management (RKM) modules as well as BMC ProactiveNet Performance Management 
(BPPM) Suite and BMC Remedy Analytics and Dashboards. You will also support the 
integration of information/data exchange of Army Land War Net (LWN) Network 
Operations (NetOps) Architecture (LNA) capabilities with the ESMS. This 
requirement is for the Continental United States (CONUS) and Outside the 
Continental United States (OCONUS) Secure Internet Protocol Router Network 
(SIPRNET), Non-secure Internet Protocol Router Network (NIPRNET), and Deployed 
Forces (DF) environments.

Please contact me for more information:

Alicia Shen, CSSR
Sr. Sourcer, Talent Acquisition
NCI
11730 Plaza America Drive | Reston, VA 20190
Office: 703.707.6833  
as...@nciinc.com | www.ncicareers.com | www.facebook.com/nciinc | NASDAQ:NCIT
Designated a 2015 Military Friendly® Employer

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Re: Looking for a Position

[Campbell, Michael J]

are you willing to work in DC for GDIT, , do you have a clearance? mike


From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on 
behalf of Joe D'Souza <jdso...@shyle.net>
Sent: Tuesday, February 9, 2016 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a Position

**
I am looking for a new contract as well. Any leads will be appreciated as 
always.

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Davis
Sent: Sunday, February 07, 2016 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a Position

** Did you get that Indy job announment I send you?

On Thursday, January 28, 2016, David Charters 
<da...@charterstechnologies.com<mailto:da...@charterstechnologies.com>> wrote:
**
Listers,

Sorry if this is redundant, but I like to keep things fresh when I can. I am 
still open and looking for a Contract or FTE position. I am highly proficient 
in ITSM, CMDB, ADDM, SLM, and Analytics to ARS 9.1 with special focus on CMDB 
and in the older systems AIE. I am willing to travel for the right contract, I 
am also open to relocation for the right opportunity. I work very well in both 
Windows and Unix environments and in both Oracle and MSSQL. Please contact me 
off list if you think I might of service to you, and I will gladly send you my 
resume.

Thank You,

David Charters
Charters Technologies
317-331-8985
_ARSlist: "Where the Answers Are" and have been for 20 years_

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JOB - GDIT looking for a Sr remedy developer, DC area

[Campbell, Michael J]

Must have a TS clearance, US citizen, an EOD from DHS is highly desirable.

Must have 8x experience, prefer 9x ITSM

Must know CMDB, Integration engine and ADDM cold

US citizens only,  10-20 percent of work can be remote.

excellent benefits. 401k, 15 days vacation

michael.campbe...@gdit.com, no 3rd parties please

703-231-7185

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Re: Looking for a Position

[Joe D'Souza]

I am looking for a new contract as well. Any leads will be appreciated as
always.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Davis
Sent: Sunday, February 07, 2016 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a Position

 

** Did you get that Indy job announment I send you?

On Thursday, January 28, 2016, David Charters
<da...@charterstechnologies.com> wrote:

** 

Listers,

 

Sorry if this is redundant, but I like to keep things fresh when I can. I am
still open and looking for a Contract or FTE position. I am highly
proficient in ITSM, CMDB, ADDM, SLM, and Analytics to ARS 9.1 with special
focus on CMDB and in the older systems AIE. I am willing to travel for the
right contract, I am also open to relocation for the right opportunity. I
work very well in both Windows and Unix environments and in both Oracle and
MSSQL. Please contact me off list if you think I might of service to you,
and I will gladly send you my resume. 

 

Thank You,

 

David Charters

Charters Technologies

317-331-8985 


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Re: Looking for a Position

[David Charters]

I did not?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, February 08, 2016 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a Position

**
when I got your mail yesterday I couldn't remember seeing anything, so this 
morning I went back and looked and I don't seem to have anything from you 
regarding a job in Indyweird

On Sun, Feb 7, 2016 at 11:27 AM, David Davis 
<davisd...@gmail.com<mailto:davisd...@gmail.com>> wrote:
** Did you get that Indy job announment I send you?


On Thursday, January 28, 2016, David Charters 
<da...@charterstechnologies.com<mailto:da...@charterstechnologies.com>> wrote:
**
Listers,

Sorry if this is redundant, but I like to keep things fresh when I can. I am 
still open and looking for a Contract or FTE position. I am highly proficient 
in ITSM, CMDB, ADDM, SLM, and Analytics to ARS 9.1 with special focus on CMDB 
and in the older systems AIE. I am willing to travel for the right contract, I 
am also open to relocation for the right opportunity. I work very well in both 
Windows and Unix environments and in both Oracle and MSSQL. Please contact me 
off list if you think I might of service to you, and I will gladly send you my 
resume.

Thank You,

David Charters
Charters Technologies
317-331-8985


_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Looking for a Position

[LJ LongWing]

when I got your mail yesterday I couldn't remember seeing anything, so this
morning I went back and looked and I don't seem to have anything from you
regarding a job in Indyweird

On Sun, Feb 7, 2016 at 11:27 AM, David Davis <davisd...@gmail.com> wrote:

> ** Did you get that Indy job announment I send you?
>
>
> On Thursday, January 28, 2016, David Charters <
> da...@charterstechnologies.com> wrote:
>
>> **
>>
>> Listers,
>>
>>
>>
>> Sorry if this is redundant, but I like to keep things fresh when I can. I
>> am still open and looking for a Contract or FTE position. I am highly
>> proficient in ITSM, CMDB, ADDM, SLM, and Analytics to ARS 9.1 with special
>> focus on CMDB and in the older systems AIE. I am willing to travel for the
>> right contract, I am also open to relocation for the right opportunity. I
>> work very well in both Windows and Unix environments and in both Oracle and
>> MSSQL. Please contact me off list if you think I might of service to you,
>> and I will gladly send you my resume.
>>
>>
>>
>> Thank You,
>>
>>
>>
>> David Charters
>>
>> Charters Technologies
>>
>> 317-331-8985
>>
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Looking for a Position

[LJ LongWing]

you may have, but I didn't see it:)...might want to check in your sent
itemsmaybe tell me the date and subject you sent? :)

On Mon, Feb 8, 2016 at 9:55 AM, David Charters <
da...@charterstechnologies.com> wrote:

> **
>
> I did not?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Monday, February 08, 2016 10:08 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Looking for a Position
>
>
>
> **
>
> when I got your mail yesterday I couldn't remember seeing anything, so
> this morning I went back and looked and I don't seem to have anything from
> you regarding a job in Indyweird
>
>
>
> On Sun, Feb 7, 2016 at 11:27 AM, David Davis <davisd...@gmail.com> wrote:
>
> ** Did you get that Indy job announment I send you?
>
>
>
> On Thursday, January 28, 2016, David Charters <
> da...@charterstechnologies.com> wrote:
>
> **
>
> Listers,
>
>
>
> Sorry if this is redundant, but I like to keep things fresh when I can. I
> am still open and looking for a Contract or FTE position. I am highly
> proficient in ITSM, CMDB, ADDM, SLM, and Analytics to ARS 9.1 with special
> focus on CMDB and in the older systems AIE. I am willing to travel for the
> right contract, I am also open to relocation for the right opportunity. I
> work very well in both Windows and Unix environments and in both Oracle and
> MSSQL. Please contact me off list if you think I might of service to you,
> and I will gladly send you my resume.
>
>
>
> Thank You,
>
>
>
> David Charters
>
> Charters Technologies
>
> 317-331-8985
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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"Where the Answers Are, and have been for 20 years"

Looking for a Position

[David Charters]

Listers,

Sorry if this is redundant, but I like to keep things fresh when I can. I am 
still open and looking for a Contract or FTE position. I am highly proficient 
in ITSM, CMDB, ADDM, SLM, and Analytics to ARS 9.1 with special focus on CMDB 
and in the older systems AIE. I am willing to travel for the right contract, I 
am also open to relocation for the right opportunity. I work very well in both 
Windows and Unix environments and in both Oracle and MSSQL. Please contact me 
off list if you think I might of service to you, and I will gladly send you my 
resume.

Thank You,

David Charters
Charters Technologies
317-331-8985



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Charters is looking for a contract or FTE

[David Charters]

All,

My last contract literally dropped after the first of the year due to a 
shocking budget cut. If the rate is right I am happy to travel, I am also very 
good at working remote and staying on task when doing so.
I am proficient in Remedy all the way to 9.1 of course and ITSM/CMDB all the 
way to 9.1. I am also proficient with ADDM and Analytics (SAP and Analytics 
bolt on.)
I've just been off the list for a while, but I've been doing this close to 20 
years now. Please contact me offline if you can use my consulting services or 
know of anyone who might.

Thank You,

David Charters
Charters Technologies
da...@charterstek.com
317-331-8985

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NCI is looking for 2 Remedy Systems Engineers for a government contract in Ft. Huachuca, AZ and Fort Bragg, NC!

[Alicia Shen]

Hi All:

NCI is a leading provider of enterprise solutions and services to US defense, 
intelligence, healthcare and civilian government agencies.  NCI is the prime on 
a contract with US Army in Ft Huachuca, AZ (1.5 hour from Tucson).  This person 
will be NCI’s full-time employee with full benefits.  

Here is the snapshot of the position: the Remedy System Engineer will provide 
support to the U.S. Army Network Enterprise Technology Command (NETCOM), 
Assistant Chief of Staff (ACofS), G-5. You will provide engineering, test and 
evaluation, over-the-shoulder training, integration and sustainment support, 
configuration management, and life-cycle support of the Army Enterprise Service 
Management System (ESMS). You will provide subject matter expertise in the 
Remedy Information Technology Service Management (ITSM) capability including 
all core modules which are Service Desk, Change Management, Configuration 
Management, Release Management, and Asset Management.  In support of the ITSM 
capability, you will provide expertise in the Remedy Service Level Management 
(SLM), Service Request Management (SRM), Remedy Analytics, and Remedy Knowledge 
Management (RKM) modules as well as BMC ProactiveNet Performance Management 
(BPPM) Suite and BMC Remedy Analytics and Dashboards.

We also have a similar position in Fort Bragg, NC.  Candidates need to be a US 
citizen and able to obtain a security clearance.  These are onsite positions. 

Please contact Alicia Shen for more information and job application. 

Alicia Shen
Sr. Recruiter, Talent Acquisition
NCI Information Systems
Email: as...@nciinc.com
 

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ADM:AD: Looking for ARSlist Sponsor(s)

[arslist]

That time has come again, where there is funding needed for the care and
feeding of the ARSlist Server(s), licensed software, bandwidth, electrical
food, that sort of thing.

 

My hope is that one or more companies will see sufficient value in being
mentioned on the list and the web site to keep this going.

 

If you are interested, and probably in the sponsorship details, please
contact me direct at daniel.bl...@danielbloom.ca
 

 

Whilst WWRUG has been supporting the list, there is no longer any activity
to support WWRUG, and I really never planned to spend as much of my personal
funds as I have been.

 

I don't like the paypal donation concept as I don't feel that really gets
those that get the greatest value from the list to pay anything.

 

I am hoping that  companies that value an uncensored unrestricted discussion
group that reaches a major portion of the BMC Remedy installed base will be
interested.

 

For less than the cost of a booth at BMC:Engage you can get kudos and
visibility year round!

 

Thanks Dan


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Looking for new position

[Adrian Conway]

All,

I am looking for a new position in Remedy leadership or training.  Below is my 
information:

   
Summary of Qualifications:
•   Skilled IT Manager with a total of 10 years of experience with teams 
ranging in size from 10 to 20+ 
•   10 years of ITIL process implementation
•   ITSM implementations that support ITIL Incident, Change, Problem, 
Release and Configuration Management
•   9 years of Agile development and project management experience (XP, 
SRUM)
•   Developed and designed multiple ITIL process solutions utilizing a 
variety of technologies
•   6+ years of Remedy end user training experience
•   6+ years Instructional design experience
•   Developed web based, classroom and virtual classroom curricula 
•   Developed professional web based and classroom training materials
•   Well-rounded IT Management background with teams that specialize in 
multiple disciplines (Oracle, Java, .Net, C#, Web applications, Remedy, Netcool 
(IBM Tivoli), CA eHealth Performance management)
  
Skill Set:
Remedy; MS-SQL; Adobe Captivate; Camtasia Studio; Prezi; SQL; Systems Analysis 
and Design; Business Analysis; Budgeting and Planning; 

Experience:
ActioNet
Project Manager/Sr. Trainer Jan 2011 – Present
•   Responsible for training FAA employees and contractors on all aspects 
of ITSM
•   Established ITSM training program to support ITIL best practices
•   Utilized multiple delivery channels and adult learning principles to 
deliver training
•   Created Web Based training for Incident, Change, Asset and Knowledge 
Management for the FAA
•   Developed assessments in order to evaluate effectiveness of training 
program
•   Created Web Based training utilizing Adobe Captivate, Camtasia, Viso, 
and Prezi 
•   Developed Training SharePoint site to provide FAQ’s, Self-paced 
training and BMC refresher WBT’s
•   Project Manager for the implementation of Knowledge Management and 
Self-help based on ITIL best practices
•   Developed job aids and user guides for the implementation of Knowledge 
Management and Self-help based on ITIL best practices
•   Project Manager for FAA Human Resource service desk ITSM Remedy 
enablement
•   Managed day to day team operations
•   Relationship manager to FAA Asset, Configuration, and Software 
management teams

Software Transformations, Inc
ITSM 7.x Trainer May 2010 – Dec 2010
•   Responsible for training Chevron IT employees in Incident, Change and 
Release Management
•   Created and edited ITSM training materials for Chevron IT
•   Developed and provided training to international Chevron IT staff 
•   Trained classes of sizes from 5 to 20
•   Trained classes to Chevron desktop support and IT network operation 
groups
•   Provided ITIL overview training to Chevron IT members 
•   Created and edited ITSM ITIL best practice education materials for 
Chevron IT





US Cellular
 Software Development Manager Nov 2007 – Apr 2010
•   Introduced ITIL concepts to IT teams and key business stakeholder
•   Built business relationships between IT and Engineering/Operations 
organization
•   Created Incident Management roadmap to enable ITIL best practices
•   Created Change Management roadmap to enable ITIL best practices 
•   Utilized ITIL best practices to develop ITSM Incident Management 
architecture 
•   Utilized ITIL best practices to develop ITSM Change Management 
architecture 
•   Established ITIL based Problem Management process to develop IT 
improvements
•   Introduced metrics to evaluate ITIL process for continuous improvement 
efforts
•   Provided high delivery of business functionality through SCRUM 
methodology 
•   Developed integrated service management road map/architecture
•   Doubled team productivity by implementing Agile (specifically SCRUM) 
development methodology
•   Created initial roadmap for the implementation of SCRUM for the 
application development department
•   Set strategic direction to modernize Web interfaces
•   Architected Remedy hardware environment to include training and testing 
instances

Qwest Communications
Software Development Manager Jun 2001 – Mar 2007
•   Provided Remedy ITSM enterprise solutions for fortune 500 company
•   Designed Remedy ITSM solutions to replace multiple legacy REMEDY 
solutions. 
•   Delivered RDBMS based fail over and reporting environment 
•   Managed solutions utilizing multiple technologies such as (XML, Tibco, 
.Net etc...) 
•   Performed employee performance evaluations that encouraged employee 
growth and development.  Encouraged employee growth through providing 
promotions and disciple when needed.
•   Negotiated  vendor contracts for software and licensing purchases with 
several COTS development companies
•   Wrote statements of work between consulting companies and Qwest 
Communications Corp.
•   Oversaw

Re: Looking for new position

[Richter, Howard (CEI-Atlanta)]

I think at one point Column was looking.

Good luck.

Howard Richter, Senior System Administrator

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Adrian Conway
Sent: Monday, October 05, 2015 1:15 PM
To: arslist@ARSLIST.ORG
Subject: [arslist] Looking for new position

All,

I am looking for a new position in Remedy leadership or training.  Below is my 
information:

   
Summary of Qualifications:
•   Skilled IT Manager with a total of 10 years of experience with teams 
ranging in size from 10 to 20+ 
•   10 years of ITIL process implementation
•   ITSM implementations that support ITIL Incident, Change, Problem, 
Release and Configuration Management
•   9 years of Agile development and project management experience (XP, 
SRUM)
•   Developed and designed multiple ITIL process solutions utilizing a 
variety of technologies
•   6+ years of Remedy end user training experience
•   6+ years Instructional design experience
•   Developed web based, classroom and virtual classroom curricula 
•   Developed professional web based and classroom training materials
•   Well-rounded IT Management background with teams that specialize in 
multiple disciplines (Oracle, Java, .Net, C#, Web applications, Remedy, Netcool 
(IBM Tivoli), CA eHealth Performance management)
  
Skill Set:
Remedy; MS-SQL; Adobe Captivate; Camtasia Studio; Prezi; SQL; Systems Analysis 
and Design; Business Analysis; Budgeting and Planning; 

Experience:
ActioNet
Project Manager/Sr. Trainer Jan 2011 – Present
•   Responsible for training FAA employees and contractors on all aspects 
of ITSM
•   Established ITSM training program to support ITIL best practices
•   Utilized multiple delivery channels and adult learning principles to 
deliver training
•   Created Web Based training for Incident, Change, Asset and Knowledge 
Management for the FAA
•   Developed assessments in order to evaluate effectiveness of training 
program
•   Created Web Based training utilizing Adobe Captivate, Camtasia, Viso, 
and Prezi 
•   Developed Training SharePoint site to provide FAQ’s, Self-paced 
training and BMC refresher WBT’s
•   Project Manager for the implementation of Knowledge Management and 
Self-help based on ITIL best practices
•   Developed job aids and user guides for the implementation of Knowledge 
Management and Self-help based on ITIL best practices
•   Project Manager for FAA Human Resource service desk ITSM Remedy 
enablement
•   Managed day to day team operations
•   Relationship manager to FAA Asset, Configuration, and Software 
management teams

Software Transformations, Inc
ITSM 7.x Trainer May 2010 – Dec 2010
•   Responsible for training Chevron IT employees in Incident, Change and 
Release Management
•   Created and edited ITSM training materials for Chevron IT
•   Developed and provided training to international Chevron IT staff 
•   Trained classes of sizes from 5 to 20
•   Trained classes to Chevron desktop support and IT network operation 
groups
•   Provided ITIL overview training to Chevron IT members 
•   Created and edited ITSM ITIL best practice education materials for 
Chevron IT





US Cellular
 Software Development Manager Nov 2007 – Apr 2010
•   Introduced ITIL concepts to IT teams and key business stakeholder
•   Built business relationships between IT and Engineering/Operations 
organization
•   Created Incident Management roadmap to enable ITIL best practices
•   Created Change Management roadmap to enable ITIL best practices 
•   Utilized ITIL best practices to develop ITSM Incident Management 
architecture 
•   Utilized ITIL best practices to develop ITSM Change Management 
architecture 
•   Established ITIL based Problem Management process to develop IT 
improvements
•   Introduced metrics to evaluate ITIL process for continuous improvement 
efforts
•   Provided high delivery of business functionality through SCRUM 
methodology 
•   Developed integrated service management road map/architecture
•   Doubled team productivity by implementing Agile (specifically SCRUM) 
development methodology
•   Created initial roadmap for the implementation of SCRUM for the 
application development department
•   Set strategic direction to modernize Web interfaces
•   Architected Remedy hardware environment to include training and testing 
instances

Qwest Communications
Software Development Manager Jun 2001 – Mar 2007
•   Provided Remedy ITSM enterprise solutions for fortune 500 company
•   Designed Remedy ITSM solutions to replace multiple legacy REMEDY 
solutions. 
•   Delivered RDBMS based fail over and reporting environment 
•   Managed solutions utilizing multiple technologies such as (XML, Tibco, 
.Net etc...) 
•   Performed employee performance evaluations that encouraged

Re: Looking for.....

[Thad Esser]

I think this is what you are looking for:
https://communities.bmc.com/docs/DOC-24044

Thad


On Fri, May 22, 2015 at 10:30 AM, LJ LongWing lj.longw...@gmail.com wrote:

 **

 The name of the tool might be nice :)
 On May 22, 2015 11:02 AM, richard@bwc.state.oh.us 
 richard@bwc.state.oh.us wrote:

 **

 A while ago I found a neat utility program  that was a big help in
 understanding and specifying “permissions and roles”

 but it also used a file TABCTL.OCX which is no longer available on Win 7.
 Anyone have the source or a version that will

 run on Win 7? Thanks.
  Portions of this message may be confidential under an exemption to
 Ohio's public records law or under a legal privilege. If you have received
 this message in error or due to an unauthorized transmission or
 interception, please delete all copies from your system without disclosing,
 copying, or transmitting this message. Portions of this message may be
 confidential under an exemption to Ohio's public records law or under a
 legal privilege. If you have received this message in error or due to an
 unauthorized transmission or interception, please delete all copies from
 your system without disclosing, copying, or transmitting this message.
 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_


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Re: Looking for.....

[richard....@bwc.state.oh.us]

The name is “permissionsandroles.exe” but it may or may not be the “original” 
name….


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, May 22, 2015 1:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for.

**

The name of the tool might be nice :)
On May 22, 2015 11:02 AM, 
richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us 
richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote:
**
A while ago I found a neat utility program  that was a big help in 
understanding and specifying “permissions and roles”
but it also used a file TABCTL.OCX which is no longer available on Win 7. 
Anyone have the source or a version that will
run on Win 7? Thanks.
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

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Re: Looking for.....

[richard....@bwc.state.oh.us]

Yes, that’s it! Thank you!!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Friday, May 22, 2015 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for.

**
I think this is what you are looking for:   
https://communities.bmc.com/docs/DOC-24044

Thad


On Fri, May 22, 2015 at 10:30 AM, LJ LongWing 
lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote:
**

The name of the tool might be nice :)
On May 22, 2015 11:02 AM, 
richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us 
richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote:
**
A while ago I found a neat utility program  that was a big help in 
understanding and specifying “permissions and roles”
but it also used a file TABCTL.OCX which is no longer available on Win 7. 
Anyone have the source or a version that will
run on Win 7? Thanks.
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

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Where the Answers Are, and have been for 20 years

Looking for.....

[richard....@bwc.state.oh.us]

A while ago I found a neat utility program  that was a big help in 
understanding and specifying permissions and roles
but it also used a file TABCTL.OCX which is no longer available on Win 7. 
Anyone have the source or a version that will
run on Win 7? Thanks.
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

___
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Where the Answers Are, and have been for 20 years

Re: Looking for.....

[LJ LongWing]

The name of the tool might be nice :)
On May 22, 2015 11:02 AM, richard@bwc.state.oh.us 
richard@bwc.state.oh.us wrote:

 **

 A while ago I found a neat utility program  that was a big help in
 understanding and specifying “permissions and roles”

 but it also used a file TABCTL.OCX which is no longer available on Win 7.
 Anyone have the source or a version that will

 run on Win 7? Thanks.
  Portions of this message may be confidential under an exemption to Ohio's
 public records law or under a legal privilege. If you have received this
 message in error or due to an unauthorized transmission or interception,
 please delete all copies from your system without disclosing, copying, or
 transmitting this message. Portions of this message may be confidential
 under an exemption to Ohio's public records law or under a legal privilege.
 If you have received this message in error or due to an unauthorized
 transmission or interception, please delete all copies from your system
 without disclosing, copying, or transmitting this message.
 _ARSlist: Where the Answers Are and have been for 20 years_

___
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Where the Answers Are, and have been for 20 years

Re: Looking for.....

[Rick Phillips]

Is it ITSM Helper?



On 5/22/2015 10:30 AM, LJ LongWing wrote:

**

The name of the tool might be nice :)

On May 22, 2015 11:02 AM, richard@bwc.state.oh.us 
mailto:richard@bwc.state.oh.us richard@bwc.state.oh.us 
mailto:richard@bwc.state.oh.us wrote:


**

A while ago I found a neat utility program  that was a big help in
understanding and specifying “permissions and roles”

but it also used a file TABCTL.OCX which is no longer available on
Win 7. Anyone have the source or a version that will

run on Win 7? Thanks.

Portions of this message may be confidential under an exemption to
Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized
transmission or interception, please delete all copies from your
system without disclosing, copying, or transmitting this message.
Portions of this message may be confidential under an exemption to
Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized
transmission or interception, please delete all copies from your
system without disclosing, copying, or transmitting this message.
_ARSlist: Where the Answers Are and have been for 20 years_ 

_ARSlist: Where the Answers Are and have been for 20 years_ 



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Where the Answers Are, and have been for 20 years

Re: Looking for a document

[Danny Kellett]

Gordon

I think there is a .sql file in the bin dir of a Linux install that has the sql.
Regards
Danny



 On 18 Mar 2015, at 23:52, Gordon Frank gjj...@gmail.com wrote:
 
 **
 I know there is a document which has all of the SQL code which is used when 
 ARSYSTEM is built. 
 
 Does anyone know the document which has this? I can't remember which one it 
 is. 
 
 Thanks
 Gordon Frank
 _ARSlist: Where the Answers Are and have been for 20 years_

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Re: Looking for a document

[Mueller, Doug]

Gordon,

The full mapping of all the metadata tables and their interrelationships and 
how all data tables were created and named and all the syntax around these used 
to be contained in the Database Reference manual.

I did a quick look at the on-line documentation and it does not seem to have 
been moved to the on-line documentation.


But, Danny is right, there are .sql files for each DB that are put on the 
system (and left there) after install.  They contain the exact SQL that is run 
for your installation (because that is the file we run the commands from during 
installation).  This is the raw SQL.  You have to see what all tables are there 
and follow the keys to related tables.

Or, you could get a Database Reference manual from an older version and get the 
model and then use the .sql file to see if any details have changed.  The 
overall metadata model has not changed and any update to it is additive so a 
picture from an older version is still accurate for the main forms and fields 
and interaction -- only new attributes or new constructs are missing.

Doug

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Thursday, March 19, 2015 1:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a document

Gordon

I think there is a .sql file in the bin dir of a Linux install that has the sql.
Regards
Danny



 On 18 Mar 2015, at 23:52, Gordon Frank gjj...@gmail.com wrote:
 
 **
 I know there is a document which has all of the SQL code which is used when 
 ARSYSTEM is built. 
 
 Does anyone know the document which has this? I can't remember which one it 
 is. 
 
 Thanks
 Gordon Frank
 _ARSlist: Where the Answers Are and have been for 20 years_

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Are, and have been for 20 years

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Where the Answers Are, and have been for 20 years

Re: Looking for a document

[Thad Esser]

Is this what you are looking for?  (its for Oracle)

https://docs.bmc.com/docs/display/public/ars81/Preparing+your+Oracle+database+before+you+install+the+AR+System+server#PreparingyourOracledatabasebeforeyouinstalltheARSystemserver-Settingupapreviouslycreatedtablespace


Here's the link with links to the other database types:

https://docs.bmc.com/docs/display/public/ars81/Preparing+your+database


Thad

On Wed, Mar 18, 2015 at 4:52 PM, Gordon Frank gjj...@gmail.com wrote:

 **
 I know there is a document which has all of the SQL code which is used
 when ARSYSTEM is built.

 Does anyone know the document which has this? I can't remember which one
 it is.

 Thanks
 Gordon Frank
 _ARSlist: Where the Answers Are and have been for 20 years_

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Looking for a document

[Gordon Frank]

I know there is a document which has all of the SQL code which is used when
ARSYSTEM is built.

Does anyone know the document which has this? I can't remember which one it
is.

Thanks
Gordon Frank

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Looking for BMC Capacity Management Engineer - Remote Job

[je...@cynetsystems.com]

Hello Hi, br /br /div dir=ltrpspan style=font-family: Arial,  
Helvetica; font-size: small;Hope you are doing well!/span/pdivdiv  
class=gmail_quotediv class=gmail_quotepspan style=font-family:  
Arial, Helvetica; font-size: small;We have an opportunity fornbsp;b  
style=color: rgb(204, 0, 0);span class=ilBMC/spannbsp;span  
class=ilCapacity/spannbsp;Management Tools  
Engineernbsp;/bstrongnbsp;/strongwith one of our clients  
innbsp;font color=#993300bnbsp;/b/fontb style=color: rgb(204,  
0, 0);Savannah, GA (Remote)/bnbsp;area./span/ppspan  
style=font-family: Arial, Helvetica; font-size: small;Please see the job  
details below and let me know if you would be interested in this  
role.brbrIf interested, please send me a copy of your resume, your  
contact details, your availability and a good time to connect with  
you.brbrstrong style=color: rgb(204, 0, 0);Job  
Details:/strong/span/ppspan style=color: rgb(204, 0, 0);  
font-family: Arial, Helvetica; font-size: small;strongJOB  
TITLE:nbsp;/strongbspan class=ilBMC/spannbsp;span  
class=ilCapacity/spannbsp;Management Tools  
Engineernbsp;/b/span/ppspan style=color: rgb(204, 0, 0);  
font-family: Arial, Helvetica; font-size: small;strongJOB  
LOCATION:nbsp;/strongbSavannah, GA (Remote)/b/span/ppspan  
style=color: rgb(204, 0, 0); font-family: Arial, Helvetica; font-size:  
small;strongTERMS: 6 Months Contract to  
Hire/strong/span/ppspan style=color: rgb(204, 0, 0); font-family:  
Arial, Helvetica; font-size:  
small;strongbr/strong/span/ppspan style=color: rgb(204, 0,  
0); font-family: Arial, Helvetica; font-size: small;strongJob  
Description:/strong/span/p/div/div/divdivdivspan  
style=font-family: Arial, Helvetica; font-size: small;span  
class=ilBMC/spannbsp;span class=ilCapacity/spannbsp;Management  
Tools Engineer ( nbsp;BCO, BPA)/span/divdivspan style=font-family:  
Arial, Helvetica; font-size: small;br/span/divdivulli  
style=margin-left: 15px;span style=font-family: Arial, Helvetica;  
font-size: small;4-6 Yrs IT Experience specializing in design,  
Implementation and support of the Enterprise Monitoring andnbsp;span  
class=ilCapacity/spanmanagement tools specializing in  
Systemsnbsp;span class=ilCapacity/spannbsp;Management tools  
likenbsp;span class=ilBMC/spannbsp;Performance Assurance  
(BPA),span class=ilBMC/spannbsp;span  
class=ilCapacity/spannbsp;Optimization (BCO).br/span/lili  
style=margin-left: 15px;span style=font-family: Arial, Helvetica;  
font-size: small;Above role will perform all responsibilities normally  
associated with design, implementation, system administration, for the  
client'snbsp;span class=ilBMC/spannbsp;span  
class=ilCapacity/spannbsp;Optimization suite- BPA amp; BCO.  
nbsp;br/span/lili style=margin-left: 15px;span  
style=font-family: Arial, Helvetica; font-size: small;The BPA System  
Administrator will be responsible to complete requests to establish, modify  
and remove system performance collections on monitored servers (i.e. Adds,  
Changes, and Deletes), modifying BPA collection schedules (scripts and  
policies) and assuring overall proper system configuration on BPA system  
consoles and agents.nbsp;br/span/lili style=margin-left:  
15px;span style=font-family: Arial, Helvetica; font-size: small;It  
also includes assuring daily operation of the system - i.e. assuring agents  
and collections are functioning and that collection data is transferred,  
analyzed and populated into the BPA database, data summarization and  
purging occurs per defined policies, troubleshooting incidents and problems  
within the system, working to upgrade system software levels including  
agent packaging, working to enhance and upgrade system functions and  
configurations on the system consoles, and working with other teams as  
needed.nbsp;br/span/lili style=margin-left: 15px;span  
style=font-family: Arial, Helvetica; font-size: small;Typical the other  
teams that the BPA SA will interact with are Hosting services/ Server teams  
(Windows/ Unix), DBAs, Application Management,nbsp;span  
class=ilCapacity/spannbsp;Management and QA.nbsp;br/span/lili  
style=margin-left: 15px;span style=font-family: Arial, Helvetica;  
font-size: small;The BPA-SA role will be required to provide weekly  
status reports tonbsp;span class=ilCapacity/spannbsp;Management  
team, regarding the normal operations of the BPA environment, including  
trending the BPA operations over time and the number of monitored servers  
added or removed.-br/span/lili style=margin-left: 15px;span  
style=font-family: Arial, Helvetica; font-size: small;Integration,  
Troubleshooting and administration of all above products on UNIX, Windows  
based hosts.br/span/lili style=margin-left: 15px;span  
style=font-family: Arial, Helvetica; font-size: small;To also learn and  
manage other Enterprise Tools likenbsp;span  
class=ilBMC/spannbsp;Control M, HP BAC BPMbr/span/lili  
style=margin-left: 15px;span style=font-family: Arial, Helvetica;  
font-size: 

Re: Looking for a Good Remedy Support Company

[Abdul Moid]

Hi Susan,

Can you let us if you are looking for Local Resource or any resource who 
can work Remotely?

Appreciate your update at the earliest.

Regards;--Abdul Moid

On Friday, November 21, 2014 1:13:48 PM UTC+5:30, Abdul Moid wrote:

 ** 
 Hi Susan,

 Any updates on this ?

 On Thu, Sep 25, 2014 at 8:16 PM, Abdul Moid mohdabdulm...@gmail.com 
 wrote:

 Hi Susan,

 Is it Remote support ?

 Please provide the complete details so that we can proceed further

 Regards;--Abdul Moid 

 On Thu, Sep 25, 2014 at 7:57 PM, Champagne, Susan 
 schampa...@hsnsudbury.ca wrote:

 ** 
  
 We are looking for an ongoing support company. And, we will also, 
 eventually, be looking for folks who can guide us through upgrades and such.

  

 Susan

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Abdul Moid
 *Sent:* September-24-14 11:22 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Looking for a Good Remedy Support Company

  

 ** 
   
 Hi Susan,
  
 Are you looking for a support company or folks to support the ongoing 
 project.
  
 Would like to know the details,so that we can proceed further iff?
  
  
  
 On Wed, Sep 24, 2014 at 8:31 PM, Champagne, Susan 
 schampa...@hsnsudbury.ca wrote:

 ** 
  
 Hi folks,

 We’re in the market for a reliable, knowledgeable Remedy support 
 company, preferably located in Ontario, Canada. If you can recommend any, I 
 would appreciate it. 

 We are currently only using Remedy Incident Management 7.6.04. We will 
 need some knowledgeable support to assist us in building our CMDB; 
 implement Change Management; implement Knowledge Management, etc.

  

 Any recommendations would be greatly appreciated.

  

 Thank you,

 Susan Champagne

 Remedy Administrator

 Health Sciences North, Sudbury, Ontario

  

  
  

 
 The information contained in this e-mail and document(s) attached are 
 for the exclusive use of the addressee and may contain confidential, 
 privileged and non-disclosable information. If the recipient of this e-mail 
 is not the addressee, such recipient is strictly prohibited from reading, 
 photocopying, distributing or otherwise using this e-mail or its content in 
 any way. 
  
 _ARSlist: Where the Answers Are and have been for 20 years_ 
  



 -- 
 Abdul Moid Mohammed 
  
 _ARSlist: Where the Answers Are and have been for 20 years_ 
  
 
 The information contained in this e-mail and document(s) attached are 
 for the exclusive use of the addressee and may contain confidential, 
 privileged and non-disclosable information. If the recipient of this e-mail 
 is not the addressee, such recipient is strictly prohibited from reading, 
 photocopying, distributing or otherwise using this e-mail or its content in 
 any way. 
 _ARSlist: Where the Answers Are and have been for 20 years_ 




 -- 
 Abdul Moid Mohammed 




 -- 
 Abdul Moid Mohammed
  _ARSlist: Where the Answers Are and have been for 20 years_ 


___
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Where the Answers Are, and have been for 20 years

Re: Looking for a Good Remedy Support Company

[Abdul Moid]

Hi Susan,

Any updates on this ?

On Thu, Sep 25, 2014 at 8:16 PM, Abdul Moid mohdabdulm...@gmail.com wrote:

 Hi Susan,

 Is it Remote support ?

 Please provide the complete details so that we can proceed further

 Regards;--Abdul Moid

 On Thu, Sep 25, 2014 at 7:57 PM, Champagne, Susan 
 schampa...@hsnsudbury.ca wrote:

 **

 We are looking for an ongoing support company. And, we will also,
 eventually, be looking for folks who can guide us through upgrades and such.



 Susan



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Abdul Moid
 *Sent:* September-24-14 11:22 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Looking for a Good Remedy Support Company



 **

 Hi Susan,

 Are you looking for a support company or folks to support the ongoing
 project.

 Would like to know the details,so that we can proceed further iff?



 On Wed, Sep 24, 2014 at 8:31 PM, Champagne, Susan 
 schampa...@hsnsudbury.ca wrote:

 **

 Hi folks,

 We’re in the market for a reliable, knowledgeable Remedy support company,
 preferably located in Ontario, Canada. If you can recommend any, I would
 appreciate it.

 We are currently only using Remedy Incident Management 7.6.04. We will
 need some knowledgeable support to assist us in building our CMDB;
 implement Change Management; implement Knowledge Management, etc.



 Any recommendations would be greatly appreciated.



 Thank you,

 Susan Champagne

 Remedy Administrator

 Health Sciences North, Sudbury, Ontario






 
 The information contained in this e-mail and document(s) attached are for
 the exclusive use of the addressee and may contain confidential, privileged
 and non-disclosable information. If the recipient of this e-mail is not the
 addressee, such recipient is strictly prohibited from reading,
 photocopying, distributing or otherwise using this e-mail or its content in
 any way.

 _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Abdul Moid Mohammed

 _ARSlist: Where the Answers Are and have been for 20 years_

 
 The information contained in this e-mail and document(s) attached are for
 the exclusive use of the addressee and may contain confidential, privileged
 and non-disclosable information. If the recipient of this e-mail is not the
 addressee, such recipient is strictly prohibited from reading,
 photocopying, distributing or otherwise using this e-mail or its content in
 any way.
 _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Abdul Moid Mohammed




-- 
Abdul Moid Mohammed

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Re: Looking for a copy of the out of box Incident process flow for ITSM7.6.4

[Omega LiPO]

I would love to see it, too. Visio copy, ^^ !

-Original Message-
From: Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com
Sent: ‎1/‎11/‎14 3:22 AM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Looking for a copy of the out of box Incident process flow for 
ITSM7.6.4

** 
Happy Halloween as well as Friday to all,
 
I am looking for a copy of the out of box Incident process flow for ITSM 7.6.4. 
Can anyone point me to a Visio copy of it?
 
On another note,
 
1.   
 
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  
Email = howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745

 
_ARSlist: Where the Answers Are and have been for 20 years_ 
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Where the Answers Are, and have been for 20 years

Looking for a copy of the out of box Incident process flow for ITSM 7.6.4

[Richter, Howard (CEI - Atlanta)]

Happy Halloween as well as Friday to all,

I am looking for a copy of the out of box Incident process flow for ITSM 7.6.4. 
Can anyone point me to a Visio copy of it?

On another note,

1.   
[https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcSED-CgxsFnI8EIxciP90G-19i2nlwQdt8JJRr0cQUjeM7ZpeTm]
 
http://www.google.com/url?sa=irct=jq=esrc=sfrm=1source=imagescd=cad=rjauact=8ved=0CAcQjRwurl=http://freeholidayquotes.com/halloween-quotes-funny-halloween-sayings-halloween-sayings-and-2014-2/ei=MeFTVO7LBoflsASz4YCgCgbvm=bv.78677474,d.cWcpsig=AFQjCNH7JwADUCT5uvMNbRU6cEIQCio9mAust=1414869676813742

Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
[ecm_036069_email]


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Where the Answers Are, and have been for 20 years

Looking 3 +yrs exp - Permanent Remedy Developer - NC

[Vishal Navale]

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Re: Looking 3 +yrs exp - Permanent Remedy Developer - NC

[Tauf Chowdhury]

So you're looking for a 2 star person? Or are you looking for a permanent gig? 
Confused!

Sent from my iPhone

 On Oct 13, 2014, at 2:28 PM, Vishal Navale vishal...@gmail.com wrote:
 
 **
 
 _ARSlist: Where the Answers Are and have been for 20 years_

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Re: Looking for a Good Remedy Support Company

[Champagne, Susan]

We are looking for an ongoing support company. And, we will also, eventually, 
be looking for folks who can guide us through upgrades and such.

Susan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abdul Moid
Sent: September-24-14 11:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a Good Remedy Support Company

**
Hi Susan,
Are you looking for a support company or folks to support the ongoing project.
Would like to know the details,so that we can proceed further iff?

On Wed, Sep 24, 2014 at 8:31 PM, Champagne, Susan 
schampa...@hsnsudbury.camailto:schampa...@hsnsudbury.ca wrote:
**
Hi folks,
We’re in the market for a reliable, knowledgeable Remedy support company, 
preferably located in Ontario, Canada. If you can recommend any, I would 
appreciate it.
We are currently only using Remedy Incident Management 7.6.04. We will need 
some knowledgeable support to assist us in building our CMDB; implement Change 
Management; implement Knowledge Management, etc.

Any recommendations would be greatly appreciated.

Thank you,
Susan Champagne
Remedy Administrator
Health Sciences North, Sudbury, Ontario




The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way.
_ARSlist: Where the Answers Are and have been for 20 years_



--
Abdul Moid Mohammed
_ARSlist: Where the Answers Are and have been for 20 years_


The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way.

___
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Where the Answers Are, and have been for 20 years

Re: Looking for a Good Remedy Support Company

[Abdul Moid]

Hi Susan,

Is it Remote support ?

Please provide the complete details so that we can proceed further

Regards;--Abdul Moid

On Thu, Sep 25, 2014 at 7:57 PM, Champagne, Susan schampa...@hsnsudbury.ca
wrote:

 **

 We are looking for an ongoing support company. And, we will also,
 eventually, be looking for folks who can guide us through upgrades and such.



 Susan



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Abdul Moid
 *Sent:* September-24-14 11:22 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Looking for a Good Remedy Support Company



 **

 Hi Susan,

 Are you looking for a support company or folks to support the ongoing
 project.

 Would like to know the details,so that we can proceed further iff?



 On Wed, Sep 24, 2014 at 8:31 PM, Champagne, Susan 
 schampa...@hsnsudbury.ca wrote:

 **

 Hi folks,

 We’re in the market for a reliable, knowledgeable Remedy support company,
 preferably located in Ontario, Canada. If you can recommend any, I would
 appreciate it.

 We are currently only using Remedy Incident Management 7.6.04. We will
 need some knowledgeable support to assist us in building our CMDB;
 implement Change Management; implement Knowledge Management, etc.



 Any recommendations would be greatly appreciated.



 Thank you,

 Susan Champagne

 Remedy Administrator

 Health Sciences North, Sudbury, Ontario






 
 The information contained in this e-mail and document(s) attached are for
 the exclusive use of the addressee and may contain confidential, privileged
 and non-disclosable information. If the recipient of this e-mail is not the
 addressee, such recipient is strictly prohibited from reading,
 photocopying, distributing or otherwise using this e-mail or its content in
 any way.

 _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Abdul Moid Mohammed

 _ARSlist: Where the Answers Are and have been for 20 years_

 
 The information contained in this e-mail and document(s) attached are for
 the exclusive use of the addressee and may contain confidential, privileged
 and non-disclosable information. If the recipient of this e-mail is not the
 addressee, such recipient is strictly prohibited from reading,
 photocopying, distributing or otherwise using this e-mail or its content in
 any way.
 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Abdul Moid Mohammed

___
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Where the Answers Are, and have been for 20 years

Looking for a Good Remedy Support Company

[Champagne, Susan]

Hi folks,
We're in the market for a reliable, knowledgeable Remedy support company, 
preferably located in Ontario, Canada. If you can recommend any, I would 
appreciate it.
We are currently only using Remedy Incident Management 7.6.04. We will need 
some knowledgeable support to assist us in building our CMDB; implement Change 
Management; implement Knowledge Management, etc.

Any recommendations would be greatly appreciated.

Thank you,
Susan Champagne
Remedy Administrator
Health Sciences North, Sudbury, Ontario




The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way.

___
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Where the Answers Are, and have been for 20 years

Re: Looking for a Good Remedy Support Company

[Abdul Moid]

Hi Susan,

Are you looking for a support company or folks to support the ongoing
project.
Would like to know the details,so that we can proceed further iff?

On Wed, Sep 24, 2014 at 8:31 PM, Champagne, Susan schampa...@hsnsudbury.ca
wrote:

 **

 Hi folks,

 We’re in the market for a reliable, knowledgeable Remedy support company,
 preferably located in Ontario, Canada. If you can recommend any, I would
 appreciate it.

 We are currently only using Remedy Incident Management 7.6.04. We will
 need some knowledgeable support to assist us in building our CMDB;
 implement Change Management; implement Knowledge Management, etc.



 Any recommendations would be greatly appreciated.



 Thank you,

 Susan Champagne

 Remedy Administrator

 Health Sciences North, Sudbury, Ontario





 
 The information contained in this e-mail and document(s) attached are for
 the exclusive use of the addressee and may contain confidential, privileged
 and non-disclosable information. If the recipient of this e-mail is not the
 addressee, such recipient is strictly prohibited from reading,
 photocopying, distributing or otherwise using this e-mail or its content in
 any way.
 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Abdul Moid Mohammed

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Where the Answers Are, and have been for 20 years

FW: JOB: Sr Remedy Developer--still looking

[michael campbell]

 







Must be a US Citizen and have atleast a DoD Secret clearance or a DHS EOD.  
Must be able to get a TS-SCI clearance.  This is in support of DHS.
This is a long term salaried position with GDIT, GREAT salary, 401k and health. 
Need 10 years Remedy experience. Must know all ITSM modules, 7.6 or 8.1 ( we 
are on 8.1)
Must know orchestrator and CMDB cold.
ADDM experience is highly desirable.  
Work is in SE DC, metro w/shuttle or drive (ST. E's)
VAST majority of work on site, but we can accomodate  4 x 10s. 
Please no subs, will evaluate a 1099 with the right skills. 
michael.campbe...@gdit.com
  
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Where the Answers Are, and have been for 20 years

Senior Process/Tool Veteran looking around

[Ray Gellenbeck]

It's been enjoyable the last few years, but I'm starting to feel pidgeon-holed 
into being a tool customizer instead of a Senior Lead, so I'm making myself 
open to new opportunities abroad.  I'd prefer to remain in the San Diego area 
or work-from-home openings.  Contract (with proper TE) or FTE is fine.

I'm a US citizen with a Secret clearance (unsponsored for several years now) 
but have also lived in Asia, especially Singapore, the Philippines and 
Thailand.  I have very basic tagalog, mandarin and my current home had a basic 
japanese class, but I don't claim to be proficient in any of them.  I'd say I'm 
very comfortable living and operating in APAC as needed and know enough of 
various social customs and do's-and-don'ts to do business there and manage 
people there as needed.

I've been working with Remedy since v3, lead deployment/customization teams and 
lead development of various integrations and customizations with a lot of 
experience in prototyping and example-based requirements gathering and 
formalization (both for tools and for the processes they support).

My latest effort has been process improvement and building a customized front 
ends to avoid using the tired ITSM forms (sorry BMC) and some specialized apps 
completely outside of ITSM for an international gaming and electronics company. 
 Comfortable with on-prem systems or Remedy OnDemand.  Experience with ADDM 
(and CMDB syncs to it and all the nightmares that come with it) through 9 
(looking at adding 10 soon to evaluate before migrating).

Bah, if you want to know more, just hit my LinkedIn, ok?  I'm not chompin' at 
the bit, just putting my name out there.  I'd rather wait for a great fit with 
a group that needs a seasoned ITSM SME with a direct plain-speaker who will 
point out the pitfalls along the way but ultimately deliver what the custom 
wants.

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Re: Senior Process/Tool Veteran looking around

[Ray Gellenbeck]

Sorry, I forgot to add that I don't monitor the ARS List registered email 
(yahoo.com) anymore as they are always getting hacked.  I monitor gmail at the 
same location (raygellenb...@gmail.com).

Ray

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Re: Senior Process/Tool Veteran looking around

[Jason Miller]

FYI, I found 4 messages from you today in my Gmail spam bucket.

Jason


On Wed, Jul 30, 2014 at 2:52 PM, Ray Gellenbeck raygellenb...@yahoo.com
wrote:

 Sorry, I forgot to add that I don't monitor the ARS List registered email (
 yahoo.com) anymore as they are always getting hacked.  I monitor gmail at
 the same location (raygellenb...@gmail.com).

 Ray


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 Where the Answers Are, and have been for 20 years


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Re: Senior Process/Tool Veteran looking around

[Ray Gellenbeck]

Yeah, on the phone with Yahoo support now trying to get my account back.  I 
don't use it so I never notice when they've been hacked again (hence why i quit 
using them).  Last time I used a complex password generator, so it wasn't just 
a brute force attack.

Ray

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Re: ARERR 90: Looking for dummy.host.com

[Jarl Grøneng]

Hi

Try adding your domain name to the Domain-Name option in ar.conf/ar.cfg.


---
Domain-Name

New domain name portion of the fully qualified server name. By default, a
server determines the domain name from the network interface. In rare
cases, this method does not produce the desired result because of
unexpected network card configurations. In those cases, you an use this
option to override the domain name derived from the network interface.
---

--
J


2014-05-07 0:33 GMT+02:00 Deyon deyon_dus...@fpl.com:

 Hello List,

 I'm hoping for direction is locating root cause as to why i'm getting
 arerror 90. This is error because the application is looking for
 serveralias.dummy.host.com.

 we have resolved the issue by adding the serveralias.dummy.host.com to
 the etc/host at BMC request.

 Basically,

 We upgraded from 7.5P4 to 8.1.00 P2 on Unix 7.1  11g environment.  This
 error occur on any type of action agains the Report Creator form.
 1. If you try to edit a AR SYSTEM report, from Report console.
 2. If you try to create a new AR System report, from the report console,
 which opened ReportCreator, upon saving the report - the error occurs; but
 the report is saved and can be ran/execute from the report console.
 3.  On open search of Report Creator and execution of search.

 This does not occur in other forms. Also, occurs in same manner on
 Usertool.

 -- I would like to find where in the application  serveralias.
 dummy.host.com is being sited, and correct; such that the /etc/hosts file
 can be cleaned up.


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Re: ARERR 90: Looking for dummy.host.com

[Andrew Hicox]

I've seen definitions get fouled like this due to a bug in older versions
of dev studio.

Export the report creator form + all related objects to a def or XML file.
Grep for dummy.host.com.

If you find it, that's probably what happened.

From there, you should be able to figure out which objects are affected and
try to fix them in dev studio (or if you'readventurous text search/replace
in the def file an re-import).

Andy

On Tuesday, May 6, 2014, Deyon deyon_dus...@fpl.com wrote:

 Hello List,

 I'm hoping for direction is locating root cause as to why i'm getting
 arerror 90. This is error because the application is looking for
 serveralias.dummy.host.com.

 we have resolved the issue by adding the serveralias.dummy.host.com to
 the etc/host at BMC request.

 Basically,

 We upgraded from 7.5P4 to 8.1.00 P2 on Unix 7.1  11g environment.  This
 error occur on any type of action agains the Report Creator form.
 1. If you try to edit a AR SYSTEM report, from Report console.
 2. If you try to create a new AR System report, from the report console,
 which opened ReportCreator, upon saving the report - the error occurs; but
 the report is saved and can be ran/execute from the report console.
 3.  On open search of Report Creator and execution of search.

 This does not occur in other forms. Also, occurs in same manner on
 Usertool.

 -- I would like to find where in the application  serveralias.
 dummy.host.com is being sited, and correct; such that the /etc/hosts file
 can be cleaned up.


 ___
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Re: ARERR 90: Looking for dummy.host.com

[D Dussie]

Thank Andy,

I was unable to export the ReportCreator to xml, kept getting dev studio 
error:Failed to export to the file. ERROR (110): Incorrect data type value for 
this parameter.; ReportCreator,  5190, .

So, Tried .def, there was no entry for dummy, except for Active link 
(ReportCreator:GetExpressionIDs1-6), help text Convert the statistical 
expression from the user format to an internal format.

There is some extra 
logic needed to convert the expression into a qualification.  This is needed as 
the operations to parse the command can only operate on qualifications.  So, a 
dummy left-hand side is added, the parsing is performed, and then the extra 
operation is removed.

So, I compared the the server reportvendor.def to the export. Since they where 
the same, reimported the reportvendor.def  remove dummy.host.com from 
etc/host. So far that is working. 

will see. Last resort, put back dummy in etc/host

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ARERR 90: Looking for dummy.host.com

[Deyon]

Hello List,

I'm hoping for direction is locating root cause as to why i'm getting arerror 
90. This is error because the application is looking for 
serveralias.dummy.host.com.

we have resolved the issue by adding the serveralias.dummy.host.com to the 
etc/host at BMC request. 

Basically,
 
We upgraded from 7.5P4 to 8.1.00 P2 on Unix 7.1  11g environment.  This error 
occur on any type of action agains the Report Creator form. 
1. If you try to edit a AR SYSTEM report, from Report console. 
2. If you try to create a new AR System report, from the report console, which 
opened ReportCreator, upon saving the report - the error occurs; but the report 
is saved and can be ran/execute from the report console. 
3.  On open search of Report Creator and execution of search. 

This does not occur in other forms. Also, occurs in same manner on Usertool.

-- I would like to find where in the application  serveralias.dummy.host.com 
is being sited, and correct; such that the /etc/hosts file can be cleaned up.

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Looking for a programmatic way to copy foundation data from 7.6.4 system to a POC 8.1 system

[Richter, Howard (CEI - Atlanta)]

Happy Thursday All,

I am trying to build out a POC 8.1 system, before our upgrade with just our 
foundation (and CI) data.

I know I can just start to export all of the forms to spreadsheets and use the 
DMT. But I wondered if I could use the rrrchive tool and automate the process 
(since this might need to be repeated).

So I need to ask:

1. Has anyone done it with rrrchive or something similar (and free).

2. If so how (that is what forms should be exported/imported using rrrchive 
for example)?

As always thanks,

Howard


[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
[Description: Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][Description:
 Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[Description:
 Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx


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OT: Cox Enterprises is looking for a BMC BPPM Monitoring Engineer(Job Number: 141359)

[Richter, Howard (CEI - Atlanta)]

All,

I hope you are all having a good Tuesday.

I know that this might not be of interest to us in the world of Remedy, 
however, some of you might know someone who is a Monitoring Engineer with 
knowledge of BMC ProactiveNet Performance Management (BPPM) who might be 
looking for a new home.

So if you do please let them know that on the Cox Enterprises web site ( 
http://www.coxenterprises.com/ ) they can search under the careers tab for job 
number 141359, for this opening. Or they can reach out to me if they have any 
questions.

Take care,

Howard



[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com


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Fwd: JOB: Looking for a Chicagoland Remedy Admin/Developer

[Susan Palmer]

Looking for a Chicagoland Remedy Admin/Developer (no remote work) for full
time position.

Our system is fully CUSTOM (no ITSM) born in 2002.  We started at ARS v5
and have upgraded through various ARS versions to ARS 8.1 during our
upgrade last October.  We are Linux with Oracle 11g and two Mid-tier
servers behind a load balancer.  We utilize Crystal Reports Server 2008 and
Designer for 200+ customer reports distributed automatically.

Even though we're custom, the capabilities of the system are extensive
covering everything related to our customers from locations, to finance
approvals, to installations, to equipment, to support.  Other applications
that process data from our customers are tightly integrated and rely on our
Remedy system.  We also serve the help desk side of the business.

You need to want to learn the company processes throughout all departments,
work with all departments to define and implement enhancements, to insure
all enhancements interact with already existing workflow, and to be able to
guide the request process to the best solution. The Remedy system is used
by every department.

It's not just create a form, field, active link or filter type of
position.  It requires ownership of insuring the system is always
functioning and meeting the business needs.  There is never a shortage of
requests and the ability to juggle requests and respond within deadlines is
important.  When we implement an enhancement it needs to be correct and
functioning.

You should have at least ARS v7.5 or newer experience.  Like the detail
aspect of a project, the design aspect, working with the business groups,
and most of all implementing a successful result.

 ShopperTrak is a successful, worldwide company with very good benefits.
We're located in the Willis Tower (old Sears) in the Chicago West Loop.  Go
to www.shoppertrak.com to learn more about our company.

Please send your inquiries to
spal...@shoppertrak.com

Susan Palmer
ShopperTrak
233 Wacker St  41st floor
Chicago, IL  60606
312-529-5325

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JOB: Looking for a Chicagoland Remedy Admin/Developer

[Susan Palmer]

Looking for a Chicagoland Remedy Admin/Developer (no remote work) for full
time position.

Our system is fully CUSTOM (no ITSM) born in 2002.  We started at ARS v5
and have upgraded through various ARS versions to ARS 8.1 during our
upgrade last October.  We are Linux with Oracle 11g and two Mid-tier
servers behind a load balancer.  We utilize Crystal Reports Server 2008 and
Designer for 200+ customer reports distributed automatically.

Even though we're custom, the capabilities of the system are extensive
covering everything related to our customers from locations, to finance
approvals, to installations, to equipment, to support.  Other applications
that process data from our customers are tightly integrated and rely on our
Remedy system.  We also serve the help desk side of the business.

You need to want to learn the company processes throughout all departments,
work with all departments to define and implement enhancements, to insure
all enhancements interact with already existing workflow, and to be able to
guide the request process to the best solution. The Remedy system is used
by every department.

It's not just create a form, field, active link or filter type of
position.  It requires ownership of insuring the system is always
functioning and meeting the business needs.  There is never a shortage of
requests and the ability to juggle requests and respond within deadlines is
important.  When we implement an enhancement is needs to be correct and
functioning.

You should have at least ARS v7.5 or newer experience.  Like the detail
aspect of a project, the design aspect, working with the business groups,
and most of all implementing a successful result.

ShopperTrak is a successful, worldwide company with very good benefits.
We're located in the Willis Tower (old Sears) in the Chicago West Loop.  Go
to www.shoppertrak.com to learn more about our company.

Please send your inquiries to
spal...@shoppertrak.com

Susan Palmer
ShopperTrak
233 Wacker St  41st floor
Chicago, IL  60606
312-529-5325

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JOB: Looking for a Junior / Intermediate Remedy Developer

[BradRemedy]

Hi All

We are looking for a junior remedy developer to compliment our current
development team. The position is based in Durban, South Africa.

if you are interested please can you send a CV to bradley.mur...@derivco.com



It would also be appreciated if you could pass this on to any other
developers who may be interested in this role.



The Remedy development role is:

   - Administrative support cover
   - Remedy development
   - Documentation
   - Ad-hoc business analysis consultation
   - Code reviews and performance tuning
   - maintenance
   - Designing, Developing, Testing and implementing BA specifications

*Behaviour:*

   - Client focus
   - Communication
   - Continuous learning and improvement
   - Contributing to Team Success
   - Displays Company Values
   - Managing Work (includes time management)
   - Stress tolerance

*Required Qualifications:*

   - Relevant Degree or Diploma

*Required Skills:*

   - Reporting and analytical skills
   - 4 - 6 years customer service experience
   - Project Management skills
   - Problem solving ability
   - Ability to work independently or as part of a team
   - SQL
   - MS Office
   - +- 2 Years Remedy development skills

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Re: Urgently looking for an ITIL Process Expert in Phoenix

[Jim Manara]

Does this mean I did not make the cut?  If this is a different
opportunity, I am interested.  If this is the same opportunity, I am still
interested.

New year starting in an interesting way.  :)

Happy New Year!


Jim Manara MBA, PMP, ITIL Expert, Kepner Tregoe Foundation, Remedy Consultant
jim.man...@thecambiaregroup.com
480-273-0934

Change is Growth,
Change is Cambiare!



Hello All,

Happy New Year!

We are urgently looking for an ITIL Process Expert with good Change
Management experience to be based in Phoenix. Initially, it will be a 4
months engagement with a possible extension.

Just wondered if anyone is available to start ASAP.

Look forward to your response.

Regards,
Kamiya Mehta
Resource Consultant

Fusion Business Solutions (UK) Ltd.
Unit 1, Walbrook Business Centre
Green Lane
Hounslow, Middlesex
TW4 6NW

T:   +44 208 814 6194
M: +44 07812041293
W: www.fusion.co.ukhttp://www.fusion.co.uk/
Follow us on Twitterhttps://twitter.com/BMC_Remedy_Jobs

[LinkedIn_IN_Icon_25px.jpg]http://www.linkedin.com/company/fusion-business-solutions
   [RSS Feed Icon.jpg] http://www.fusion.co.uk/_blog/The_fusion_blog
[twitter-bird-white-on-blue-03.png]
https://twitter.com/#!/Fusion06008462

Fusion is the largest consultancy in Europe that focuses exclusively on
BMC Software solutions

Fusion is the largest consultancy in Europe that focuses exclusively on
BMC Software solutions
...
The Fusion Blog Email messages and accompanying data are for the sole
use of the intended recipient('s) and may contain information that is
confidential. If you are not the intended recipient, you are notified that
any use, dissemination, distribution or copying of this message or data is
prohibited. If you received this email message in error, please notify us
immediately at http://www.fusion.co.uk/contactus.html and erase all copies
of this message and attachments. Please note that Fusion Business
Solutions monitors incoming and outgoing mail for compliance with its
Security Policy. This will include scanning incoming emails to detect
viruses and archiving all email correspondence. Fusion Business Solutions
(UK) LTD registered in England and Wales (company number 03508523) Our
registered office is at: 2 Clarendon Road, Ashford, Middlesex, TW15 2QE.
Switchboard: 0044 (0) 208 814 4888 FAX: 0044 (0) 208 570 8240
.

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Re: Urgently looking for an ITIL Process Expert in Phoenix

[Kamiya Mehta]

Happy New Year Jim!!!

This is a same opportunity - they haven't said no to you but have asked to see 
more resources, unfortunately.

If they come back to me with an answer, I will let you know asap :-) Apologies 
Jim that this has taken a while...

I will also keep you informed about any new opportunities that comes along!

Regards,
Kamiya

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Manara
Sent: 08 January 2014 14:07
To: arslist@ARSLIST.ORG
Subject: Re: Urgently looking for an ITIL Process Expert in Phoenix

Does this mean I did not make the cut?  If this is a different opportunity, I 
am interested.  If this is the same opportunity, I am still interested.

New year starting in an interesting way.  :)

Happy New Year!


Jim Manara MBA, PMP, ITIL Expert, Kepner Tregoe Foundation, Remedy Consultant 
jim.man...@thecambiaregroup.com
480-273-0934

Change is Growth,
Change is Cambiare!



Hello All,

Happy New Year!

We are urgently looking for an ITIL Process Expert with good Change Management 
experience to be based in Phoenix. Initially, it will be a 4 months engagement 
with a possible extension.

Just wondered if anyone is available to start ASAP.

Look forward to your response.

Regards,
Kamiya Mehta
Resource Consultant

Fusion Business Solutions (UK) Ltd.
Unit 1, Walbrook Business Centre
Green Lane
Hounslow, Middlesex
TW4 6NW

T:   +44 208 814 6194
M: +44 07812041293
W: www.fusion.co.ukhttp://www.fusion.co.uk/
Follow us on Twitterhttps://twitter.com/BMC_Remedy_Jobs

[LinkedIn_IN_Icon_25px.jpg]http://www.linkedin.com/company/fusion-business-solutions
   [RSS Feed Icon.jpg] http://www.fusion.co.uk/_blog/The_fusion_blog
[twitter-bird-white-on-blue-03.png]
https://twitter.com/#!/Fusion06008462

Fusion is the largest consultancy in Europe that focuses exclusively on BMC 
Software solutions

Fusion is the largest consultancy in Europe that focuses exclusively on BMC 
Software solutions 
...
The Fusion Blog Email messages and accompanying data are for the sole use of 
the intended recipient('s) and may contain information that is confidential. If 
you are not the intended recipient, you are notified that any use, 
dissemination, distribution or copying of this message or data is prohibited. 
If you received this email message in error, please notify us immediately at 
http://www.fusion.co.uk/contactus.html and erase all copies of this message and 
attachments. Please note that Fusion Business Solutions monitors incoming and 
outgoing mail for compliance with its Security Policy. This will include 
scanning incoming emails to detect viruses and archiving all email 
correspondence. Fusion Business Solutions
(UK) LTD registered in England and Wales (company number 03508523) Our 
registered office is at: 2 Clarendon Road, Ashford, Middlesex, TW15 2QE.
Switchboard: 0044 (0) 208 814 4888 FAX: 0044 (0) 208 570 8240 
.

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Fusion is the largest consultancy in Europe that focuses exclusively on BMC 
Software solutions 
...
 “The Fusion Blog” Email messages and accompanying data are for the sole use of 
the intended recipient('s) and may contain information that is confidential. If 
you are not the intended recipient, you are notified that any use, 
dissemination, distribution or copying of this message or data is prohibited. 
If you received this email message in error, please notify us immediately at 
http://www.fusion.co.uk/contactus.html and erase all copies of this message and 
attachments. Please note that Fusion Business Solutions monitors incoming and 
outgoing mail for compliance with its Security Policy. This will include 
scanning incoming emails to detect viruses and archiving all email 
correspondence. Fusion Business Solutions (UK) LTD registered in England and 
Wales (company number 03508523) Our registered office is at: 2 Clarendon Road, 
Ashford, Middlesex, TW15 2QE. Switchboard: 0044 (0) 208 814 4888 FAX: 0044 (0) 
208 570 8240 
.

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Re: Urgently looking for an ITIL Process Expert in Phoenix

[Roger Justice]

Please contact each other directly and not on the list.

Thank you



-Original Message-
From: Kamiya Mehta kamiya.me...@fusion.co.uk
To: arslist arslist@ARSLIST.ORG
Sent: Wed, Jan 8, 2014 9:35 am
Subject: Re: Urgently looking for an ITIL Process Expert in Phoenix


Happy New Year Jim!!!
This is a same opportunity - they haven't said no to you but have asked to see 
ore resources, unfortunately.
If they come back to me with an answer, I will let you know asap :-) Apologies 
im that this has taken a while...
I will also keep you informed about any new opportunities that comes along!
Regards,
amiya
-Original Message-
rom: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] 
n Behalf Of Jim Manara
ent: 08 January 2014 14:07
o: arslist@ARSLIST.ORG
ubject: Re: Urgently looking for an ITIL Process Expert in Phoenix
Does this mean I did not make the cut?  If this is a different opportunity, I 
am 
nterested.  If this is the same opportunity, I am still interested.
New year starting in an interesting way.  :)
Happy New Year!

im Manara MBA, PMP, ITIL Expert, Kepner Tregoe Foundation, Remedy Consultant 
im.man...@thecambiaregroup.com
80-273-0934
Change is Growth,
hange is Cambiare!

Hello All,
Happy New Year!
We are urgently looking for an ITIL Process Expert with good Change Management 
xperience to be based in Phoenix. Initially, it will be a 4 months engagement 
ith a possible extension.
Just wondered if anyone is available to start ASAP.
Look forward to your response.
Regards,
amiya Mehta
esource Consultant
Fusion Business Solutions (UK) Ltd.
nit 1, Walbrook Business Centre
reen Lane
ounslow, Middlesex
W4 6NW
T:   +44 208 814 6194
: +44 07812041293
: www.fusion.co.ukhttp://www.fusion.co.uk/
ollow us on Twitterhttps://twitter.com/BMC_Remedy_Jobs
[LinkedIn_IN_Icon_25px.jpg]http://www.linkedin.com/company/fusion-business-solutions
  [RSS Feed Icon.jpg] http://www.fusion.co.uk/_blog/The_fusion_blog
twitter-bird-white-on-blue-03.png]
https://twitter.com/#!/Fusion06008462
Fusion is the largest consultancy in Europe that focuses exclusively on BMC 
oftware solutions
Fusion is the largest consultancy in Europe that focuses exclusively on BMC 
oftware solutions 
...
The Fusion Blog Email messages and accompanying data are for the sole use of 
he intended recipient('s) and may contain information that is confidential. If 
ou are not the intended recipient, you are notified that any use, 
issemination, distribution or copying of this message or data is prohibited. If 
ou received this email message in error, please notify us immediately at 
ttp://www.fusion.co.uk/contactus.html and erase all copies of this message and 
ttachments. Please note that Fusion Business Solutions monitors incoming and 
utgoing mail for compliance with its Security Policy. This will include 
canning incoming emails to detect viruses and archiving all email 
orrespondence. Fusion Business Solutions
UK) LTD registered in England and Wales (company number 03508523) Our 
egistered office is at: 2 Clarendon Road, Ashford, Middlesex, TW15 2QE.
witchboard: 0044 (0) 208 814 4888 FAX: 0044 (0) 208 570 8240 

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usion is the largest consultancy in Europe that focuses exclusively on BMC 
oftware solutions 
...
 
The Fusion Blog” Email messages and accompanying data are for the sole use of 
he intended recipient('s) and may contain information that is confidential. If 
ou are not the intended recipient, you are notified that any use, 
issemination, distribution or copying of this message or data is prohibited. If 
ou received this email message in error, please notify us immediately at 
ttp://www.fusion.co.uk/contactus.html and erase all copies of this message and 
ttachments. Please note that Fusion Business Solutions monitors incoming and 
utgoing mail for compliance with its Security Policy. This will include 
canning incoming emails to detect viruses and archiving all email 
orrespondence. Fusion Business Solutions (UK) LTD registered in England and 
ales (company number 03508523) Our registered office is at: 2 Clarendon Road, 
shford, Middlesex, TW15 2QE. Switchboard: 0044 (0) 208 814 4888 FAX: 0044 (0) 
08 570 8240

Looking for ADDM Consultant to Work on Site in Boston!

[Werner, Chris]

Hello BMC experts!

I have a project supporting a telecom client of ours located in the Boston area 
that will start the middle of next month.  Project is scheduled to last for 
about 6 months.  We're looking for someone that has previous experience 
installing and configuring ADDM for a client and then integrating ADDM into 
CMDB.  We're looking for an hourly contractor.  ALL travel expenses will be 
covered by the client.  Work will be 100% on site.  Great hourly rate as well!

If you're interested shoot me a message or give me a call.

PLEASE ONLY CANDIDATES THAT DO NOT REQUIRE SPONSORSHIP SHOULD APPLY.  ALSO 
PLEASE NO STAFFING FIRMS!

Thanks,

Chris Werner
Technical Recruiter
[cid:image009.jpg@01CF0C71.E12F1270]http://www.windwardits.com/index.php
2300 Corporate Park Dr. Suite 400 | Reston, VA 20191
(703) 812-0117 (desk)|(703) 401-7681 (cell)|(703) 935-7126 (fax)

Follow us [cid:image010.png@01CF0C71.E12F1270] 
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View Our Current 
Openings!https://ch.tbe.taleo.net/CH16/ats/careers/searchResults.jsp?org=WINDWARDITScws=1

Windward IT Solutions is at the forefront of Service-Centric IT. With strategic 
consulting, unparalleled technical expertise and our proven Windward 
Service-Centric IT RoadMap, we help our clients align the core competencies of 
process, organization, information and technology to run the most sensitive and 
mission-critical IT environments in the world.
Position Summary
As a result of our continued success we are currently seeking to add to our 
team a BMC Atrium CMDB consultant with experience extracting detailed customer 
requirements and implementing those requirements within Atrium CMDB 7.6+, 
utilizing the Atrium Integration Engine (AIE).  The consultant will also have 
the aptitude to lend technical assistance during the analysis, design and 
implementation of BMC Remedy Service Management applications, for large Federal 
, enterprise and service provider clients.
Position Responsibilites:
The candidate must have experience and knowledge in deploying core 
functionality in an out of box BMC Atrium CMDB system; this includes the 
ability to install the system on at least one server platform and one database. 
The characteristics of this position include: a working command of technology 
and architectural concepts; the ability to perform an analysis of client 
processes; ability to document and develop workflows for system functionality 
and customization. The successful candidate will work as part of a team on 
client engagements with some direct supervision.
Position Requirements

 *   Must have development experience with BMC Atrium CMDB version 7.6+ and 
experience integrating Atrium CMDB with multiple federated data sources
 *   Able to provide application support for the configuration, customization, 
and administration of the Atrium CMDB application in close coordination with 
the customer staff
 *   Must have a good working knowledge of Service Desk processes (incident and 
problem management)
 *   Familiarity and experience with other BMC tools, such as CLM, PractiveNet, 
Atrium Orchestrator, or BladeLogic highly desired
 *   Familiarity with or ITIL(r) certifications preferred.
 *   Familiarity with BMC and non-BMC automation platforms (CA ITPAM, BMC 
Atrium Orchestrator, Microsoft System Center Orchestrator) highly desired
 *   Must have BMC Remedy IT Service Management Suite experience on two of the 
ITSM modules, such as:
*   BMC Remedy Service Desk
*   BMC Remedy Asset Management
*   BMC Remedy Change Management
*   BMC Remedy Service Level Management
*   BMC Service Management
 *   Experience and a good working knowledge of the UNIX/Linux operating system 
is a plus
 *   Experience with Java and XML is a plus
 *   Familiarity with network/application operation and definition within the 
OSI model including IP, TCP, UDP and ICMP
 *   Work with client management and staff to integrate the client's business 
objectives, current technical infrastructure and state of the art technologies 
into enterprise-wide solutions.
 *   Design and/or assess operational processes for effective enterprise wide 
network and systems technology management.
 *   Configuration Management certifications preferred.
 *   Minimum of 4 years' experience working with BMC Atrium CMDB and AIE
 *   Minimum of 3 years of hands-on Service Desk implementation and 
integration, to include Remedy experience
 *   A high degree of interpersonal skill in working with various levels of 
technical and business oriented individuals is required.
 *   Prior experience in a consulting environment is preferred.
 *   Ability to travel to client sites on as-needed basis

Re: Looking for some compatibility info on BMC ProactiveNet Performance 9.5

[Gadgil, Abhijeet]

Following versions of ITSM are supported with BPPM 9.5 for all the below 
mentioned integrations:


1)  7.6.04 SP4

2)  8.0 latest patch

3)  8.1 and 8.1 SP1

Integrations:

a.   Incident- BPPM (IBRSD)

b.  Atrium-BPPM (Service Modelling)

c.   Change - BPPM

Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: 20 November 2013 22:20
To: arslist@ARSLIST.ORG
Subject: Looking for some compatibility info on BMC ProactiveNet Performance 9.5

**
Good morning, afternoon and evening all,

As BMC releases new version, they seem to delay the release of the 
compatibility of the integrations until the version is released. Which causes 
issues when planning upgrades in the near future.

We are planning on upgrading our BPPM from 9.0 to 9.5 early next year, however, 
I am trying to see if we need to upgrade our 7.6.4 ITSM to 8.x for the BPPM 
integration.

So if anyone has any insight on if BPPM 9.5 integration is compatible with ITSM 
7.6.4, can you please let me know.

Thanks,

Howard

[cid:image001.gif@01CEE722.F9BCD710]http://www.coxenterprises.com/
Remedy Administrator
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com

_ARSlist: Where the Answers Are and have been for 20 years_

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Re: Looking for some compatibility info on BMC ProactiveNet Performance 9.5

[Richter, Howard (CEI - Atlanta)]

Abhijeet,

Thank you. Do you know when the official document will be released on this?

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gadgil, Abhijeet
Sent: Thursday, November 21, 2013 3:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Looking for some compatibility info on BMC ProactiveNet 
Performance 9.5

**
Following versions of ITSM are supported with BPPM 9.5 for all the below 
mentioned integrations:


1)  7.6.04 SP4

2)  8.0 latest patch

3)  8.1 and 8.1 SP1

Integrations:

a.   Incident- BPPM (IBRSD)

b.  Atrium-BPPM (Service Modelling)

c.   Change - BPPM

Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: 20 November 2013 22:20
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Looking for some compatibility info on BMC ProactiveNet Performance 9.5

**
Good morning, afternoon and evening all,

As BMC releases new version, they seem to delay the release of the 
compatibility of the integrations until the version is released. Which causes 
issues when planning upgrades in the near future.

We are planning on upgrading our BPPM from 9.0 to 9.5 early next year, however, 
I am trying to see if we need to upgrade our 7.6.4 ITSM to 8.x for the BPPM 
integration.

So if anyone has any insight on if BPPM 9.5 integration is compatible with ITSM 
7.6.4, can you please let me know.

Thanks,

Howard

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Remedy Administrator
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com

_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_

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Looking for some compatibility info on BMC ProactiveNet Performance 9.5

[Richter, Howard (CEI - Atlanta)]

Good morning, afternoon and evening all,

As BMC releases new version, they seem to delay the release of the 
compatibility of the integrations until the version is released. Which causes 
issues when planning upgrades in the near future.

We are planning on upgrading our BPPM from 9.0 to 9.5 early next year, however, 
I am trying to see if we need to upgrade our 7.6.4 ITSM to 8.x for the BPPM 
integration.

So if anyone has any insight on if BPPM 9.5 integration is compatible with ITSM 
7.6.4, can you please let me know.

Thanks,

Howard

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Remedy Administrator
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com


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Re: Looking for some compatibility info on BMC ProactiveNet Performance 9.5

[Roger Justice]

**

The latest IBRSD integration included the ability to not just create an Incident for the failed CIit also allowed the ability to relatethe CI by using the SIM capability in BPPM. It also allows the ability to use SIM logic to create a related Incident that would be for the Service being affected by the original failed CI.



The integration was not release specific after the original design for ITSM 7.6.03/04.





-Original Message-
From: Richter, Howard (CEI - Atlanta) (CEI - Atlanta) howard.rich...@coxinc.com
To: arslist arslist@ARSLIST.ORG
Sent: Wed, Nov 20, 2013 11:50 am
Subject: Looking for some compatibility info on BMC ProactiveNet Performance 9.5






**











Good morning, afternoon and evening all,





As BMC releases new version, they seem to delay the release of the compatibility of the integrations until the version is released. Which causes issues when planning
 upgrades in the near future.





We are planning on upgrading our BPPM from 9.0 to 9.5 early next year, however, I am trying to see if we need to upgrade our 7.6.4 ITSM to 8.x for the BPPM integration.





So if anyone has any insight on if BPPM 9.5 integration is compatible with ITSM 7.6.4, can you please let me know.






Thanks,





Howard








Remedy Administrator


Email =
howard.rich...@coxinc.com









_ARSlist: "Where the Answers Are" and have been for 20 years_








_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Looking for some compatibility info on BMC ProactiveNet Performance 9.5

[Richter, Howard (CEI - Atlanta)]

Roger,

Thanks.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Wednesday, November 20, 2013 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Looking for some compatibility info on BMC ProactiveNet 
Performance 9.5

**
The latest IBRSD integration included the ability to not just create an 
Incident for the failed CI it also allowed the ability to relate the CI by 
using the SIM capability in BPPM. It also allows the ability to use SIM logic 
to create a related Incident that would be for the Service being affected by 
the original failed CI.

The integration was not release specific after the original design for ITSM 
7.6.03/04.
-Original Message-
From: Richter, Howard (CEI - Atlanta) (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Wed, Nov 20, 2013 11:50 am
Subject: Looking for some compatibility info on BMC ProactiveNet Performance 9.5
**
Good morning, afternoon and evening all,

As BMC releases new version, they seem to delay the release of the 
compatibility of the integrations until the version is released. Which causes 
issues when planning upgrades in the near future.

We are planning on upgrading our BPPM from 9.0 to 9.5 early next year, however, 
I am trying to see if we need to upgrade our 7.6.4 ITSM to 8.x for the BPPM 
integration.

So if anyone has any insight on if BPPM 9.5 integration is compatible with ITSM 
7.6.4, can you please let me know.

Thanks,

Howard

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Remedy Administrator
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com

_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_

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Looking to modify some items on the 7.6.4 home page and looking for info (and happy Halloween, if your into that)

[Richter, Howard (CEI - Atlanta)]

Happy Halloween All,

OK, I know this is a newbie question, but I was playing around with the 7.6.4 
home page (or landing page) and wanted to modify the Backlog of Incidents - 
Real Time to add in filtering in the groups that a user is member of.

What I know so far is that its using flashboards, the Flashboard and variable 
is HPD:INC:KPI_Backlog. I am just missing what is calling the filtering. In the 
OOB one by company.

Since I have not done some real coding for a few years, I was looking for a 
start place on this play project.

As always thanks,

hbr

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745


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Re: Looking to modify some items on the 7.6.4 home page and looking for info (and happy Halloween, if your into that)

[Jason]

**
Howard,All of those panels are just basic Remedy forms, most with flashboards or tables on them. Under quick links, select "Home Page Descriptor Configuration" and search for the panel. Copy the form name from the Form* field and then open Developer Studio.Expand your server on the left, right-click Working Lists, and select "New View By Form List"Give it a name, click add, and paste the form name in the name box.Select the form, click ok, and click Ok to save the working listA panel will open that lists the form, menu's, and workflow related to it. (Most of these panelsdon't have a lot of
 code.)If you click the little blue starlike square in the upper right of the panel, you can view the objects by type. This is helpful for viewing all the active links by execute on action or sort order.Inthis case, it sounds like you're looking for active link HPD:HCB:WinLoad_100_RefreshKPIwithCompany which calls active link guide HPD:HCB:RefreshBacklogKPI that runs the following active links to generate a dynamic flashboard qualification.HPD:HCB:Company_100_RefreshKPI_SetMeterHPD:HCB:Company_110_RefreshKPI_SetMeterGlobalHPD:HCB:Company_120_RefreshKPI_BacklogThank youJason L Bess, MCSE/RSP/ITILv3BMC Remedy ITSM ConsultantFrom: "Richter, Howard (CEI - Atlanta)" howard.rich...@coxinc.com To: arslist@ARSLIST.ORG  Sent: Thursday, October 31, 2013 8:54 AM Subject: Looking to modify some items on the 7.6.4 home page and looking for info (and happy Halloween, if your into that)   **


 
 




Happy Halloween All, 
  
OK, I know this is a newbie question, but I was playing around with the 7.6.4 home page (or landing page) and wanted to modify the “Backlog of Incidents – Real
 Time” to add in filtering in the groups that a user is member of. 
  
What I know so far is that its using flashboards, the Flashboard and variable is HPD:INC:KPI_Backlog. I am just missing what is calling the filtering. In the
 OOB one by company. 
  
Since I have not done some real coding for a few years, I was looking for a start place on this play project. 
  
As always thanks, 
  
hbr 
  
 
Howard Richter, Remedy Administrator 
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
 
Email =
howard.rich...@coxinc.com 
Office = 678.645.4633, Cell = 404.226.2745 
  



_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Looking to modify some items on the 7.6.4 home page and looking for info (and happy Halloween, if your into that)

[Richter, Howard (CEI - Atlanta)]

Jason,

Thanks, HPD:HCB:WinLoad_100_RefreshKPIwithCompany was the one I needed to find.

Just getting old and rusty.

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason
Sent: Thursday, October 31, 2013 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Looking to modify some items on the 7.6.4 home page and 
looking for info (and happy Halloween, if your into that)

**
Howard,
All of those panels are just basic Remedy forms, most with flashboards or 
tables on them. Under quick links, select Home Page Descriptor Configuration 
and search for the panel. Copy the form name from the Form* field and then open 
Developer Studio.

Expand your server on the left, right-click Working Lists, and select New View 
By Form List
Give it a name, click add, and paste the form name in the name box.
Select the form, click ok, and click Ok to save the working list
A panel will open that lists the form, menu's, and workflow related to it.  
(Most of these panels don't have a lot of code.)

If you click the little blue starlike square in the upper right of the panel, 
you can view the objects by type. This is helpful for viewing all the active 
links by execute on action or sort order.

In this case, it sounds like you're looking for active link 
HPD:HCB:WinLoad_100_RefreshKPIwithCompany which calls active link guide 
HPD:HCB:RefreshBacklogKPI that runs the following active links to generate a 
dynamic flashboard qualification.
HPD:HCB:Company_100_RefreshKPI_SetMeter
HPD:HCB:Company_110_RefreshKPI_SetMeterGlobal
HPD:HCB:Company_120_RefreshKPI_Backlog

Thank you
Jason L Bess, MCSE/RSP/ITILv3
BMC Remedy ITSM Consultant
From: Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Thursday, October 31, 2013 8:54 AM
Subject: Looking to modify some items on the 7.6.4 home page and looking for 
info (and happy Halloween, if your into that)

**
Happy Halloween All,

OK, I know this is a newbie question, but I was playing around with the 7.6.4 
home page (or landing page) and wanted to modify the “Backlog of Incidents – 
Real Time” to add in filtering in the groups that a user is member of.

What I know so far is that its using flashboards, the Flashboard and variable 
is HPD:INC:KPI_Backlog. I am just missing what is calling the filtering. In the 
OOB one by company.

Since I have not done some real coding for a few years, I was looking for a 
start place on this play project.

As always thanks,

hbr

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745

_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_

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Re: Looking to modify some items on the 7.6.4 home page and looking for info (and happy Halloween, if your into that)

[Murnane, Phil]

Howard:

A Halloween sentiment: getting old and rusty is better than the alternative. :)

--Phil


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of Richter, Howard (CEI - Atlanta) [howard.rich...@coxinc.com]
Sent: Thursday, October 31, 2013 10:09
To: arslist@ARSLIST.ORG
Subject: Re: Looking to modify some items on the 7.6.4 home page and looking 
for info (and happy Halloween, if your into that)

**
Jason,

Thanks, HPD:HCB:WinLoad_100_RefreshKPIwithCompany was the one I needed to find.

Just getting old and rusty.

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason
Sent: Thursday, October 31, 2013 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Looking to modify some items on the 7.6.4 home page and 
looking for info (and happy Halloween, if your into that)

**
Howard,
All of those panels are just basic Remedy forms, most with flashboards or 
tables on them. Under quick links, select Home Page Descriptor Configuration 
and search for the panel. Copy the form name from the Form* field and then open 
Developer Studio.

Expand your server on the left, right-click Working Lists, and select New View 
By Form List
Give it a name, click add, and paste the form name in the name box.
Select the form, click ok, and click Ok to save the working list
A panel will open that lists the form, menu's, and workflow related to it.  
(Most of these panels don't have a lot of code.)

If you click the little blue starlike square in the upper right of the panel, 
you can view the objects by type. This is helpful for viewing all the active 
links by execute on action or sort order.

In this case, it sounds like you're looking for active link 
HPD:HCB:WinLoad_100_RefreshKPIwithCompany which calls active link guide 
HPD:HCB:RefreshBacklogKPI that runs the following active links to generate a 
dynamic flashboard qualification.
HPD:HCB:Company_100_RefreshKPI_SetMeter
HPD:HCB:Company_110_RefreshKPI_SetMeterGlobal
HPD:HCB:Company_120_RefreshKPI_Backlog

Thank you
Jason L Bess, MCSE/RSP/ITILv3
BMC Remedy ITSM Consultant
From: Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Thursday, October 31, 2013 8:54 AM
Subject: Looking to modify some items on the 7.6.4 home page and looking for 
info (and happy Halloween, if your into that)

**
Happy Halloween All,

OK, I know this is a newbie question, but I was playing around with the 7.6.4 
home page (or landing page) and wanted to modify the “Backlog of Incidents – 
Real Time” to add in filtering in the groups that a user is member of.

What I know so far is that its using flashboards, the Flashboard and variable 
is HPD:INC:KPI_Backlog. I am just missing what is calling the filtering. In the 
OOB one by company.

Since I have not done some real coding for a few years, I was looking for a 
start place on this play project.

As always thanks,

hbr

[cid:image001.gif@01CED621.38288ED0]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745

_ARSlist: Where the Answers Are and have been for 20 years_

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OT: Developers Looking for Projects in California

[Jeff Lockemy (QMX Support Services)]

Good Morning,

 

I have a few colleagues in the San Diego metropolitan area that are looking
for work in the region.  Temporary, permanent, consulting, full time, part
time, doesn't matter.  If you know of anyone looking for a Remedy
development resource in San Diego, Orange County, etc. please email me off
the list.

 

Thanks,

Jeff

 

 

 

 

 

 


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Re: ITSM n00b looking for documentation and/or (free) learning resources

[Rüdiger Tams]

Hi,

some sources I know. Maybe they are useful - and maybe you know them already...

videos: http://www.youtube.com/user/BMCSoftwareBMCtv 
docs: https://docs.bmc.com/docs/dashboard.action (you have a SupC-id, right?)

HTH
Rüdiger




Von: Andrew Hicox and...@hicox.com
An: arslist@ARSLIST.ORG 
Gesendet: 19:12 Mittwoch, 25.September 2013
Betreff: ITSM n00b looking for documentation and/or (free) learning resources



** 
Everyone, 


I've been working with Remedy in a custom development context for a very long 
time, and I'm now preparing to start a new gig where I'll be working with ITSM 
for the first time. I've gotten rather lucky in that the shop I'll be working 
for has both custom development work (which I should be able to step right 
into), and also an ITSM system that I'll be getting up to speed on, and doing 
quite a bit of learning about. 


I don't expect I'll become an expert overnight. ITSM is deeper than the mind 
of Minolta, no doubt. However I'd like to do a bit of homework before I start 
the new job, so that I have a good foundation to begin from.


For the last three weeks it feels like I've been completely spinning my 
wheels. Though I've finally managed to get a proper 8.1 install over Oracle 
set up on some Linux VMs, the online documentation for 8.1. is basically 
rubbish. I'm sorry to say it, but after really giving it everything I've got, 
trying to make heads or tails of it for three weeks now … the 8.1 ITSM online 
documentation really is like someone took a pile of half written design 
documents and put them through a blender, then slapped 'em on the internet and 
said DONE!.


What I'd give at this point for a nice set of PDFs like those that come with 
the arserver install … (PDF exports of the mess on the internet do not count).


Well … I was ready to give up, then out of desperation, I began typing my 
questions into Google, and LO and BEHOLD … PDF's EXIST, but only for the 
7.6.04 version (well ok … it's better than nothing -- which is precisely what 
the online documentation is, at least to someone coming from my perspective). 
After further investigation, I determined these PDFs were for all intents and 
purposes deeply hidden in the help file downloads for each ITSM component. It 
took me all darn day … I had to download like 10 or 15 GB of data off the 
support site, write a perl script to spider through, find all the PDFs, MD5 
them and expunge the duplicates, but I finally managed to get a set of ITSM 
documentation together (per the list of 'related documents' at the top of the 
BMC Remedy IT Service Management Concepts Guide). 


Well … mostly complete. I still can't find these, and I'm wondering if anyone 
can help me or point me to where they might be:


    * Remedy BMC ITSM Configuration Quick Start
    * BMC BladeLogic Client Automation Configuration Discovery Integration for 
CMDB Getting Started Guide
    * BMC BladeLogic Client Automation CMS Tuner User Guide
    * BMC Service Management Process Model Best Practice Flows
    * BMC Service Management Process Model Role Mapping to BMC Remedy ITSM 
Suite


Again … I've found the rest, though to be frank even the PDFs (though 1x 
better than the online documentation) tend to be rather impenetrable as 
well. I've got about 2.5 weeks left to get my learn-on. I'd like to be able to 
do the following before I start my new gig:


1) set up a new company via the Application Administration form, and actually 
*know* what all the steps mean -- it seems like there should be some sort of 
walk through doc that tells you for instance, what the specific significance 
of support group role is, but damned if I can find it so far.


2) set up a minimal group of fake users required to walk various ticket types 
through a lifecycle (Incidents and Change Requests minimally). Not unlike the 
Calbro demo data, but I want to set this up myself for my fake company from 
step 1so I can genuinely understand what's going on.


3) enter some fake CI's into the CMDB for my fake company. My first thought 
was setup ADDM and let it scan my home network and put in whatever it finds. 
After looking at the complexity of ADDM, my second thought is there must be a 
way to feed in a CSV file or something


If anyone out there in Remedy-land has any resources in mind that could help 
me on my way, I'd much appreciate links and hints,


thanks everyone,


-Andy_ARSlist: Where the Answers Are and have been for 20 years_



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Re: ITSM n00b looking for documentation and/or (free) learning resources

[Andrew Hicox]

Thanks! I'd found both the youtube channel and docs.bmc.com already. 

The youtube channel is especially useful if you're reading through the 8.1. 
online documentation which will say something like the following video 
explains … followed by whitespace where the video is supposed to be (this 
happens a LOT). Sometimes you can go looking on the youtube channel and find 
the video they were talking about (well I mean maybe -- in the end you can't be 
completely sure it's the same video the docs were alluding to, but most of the 
time I've been able to find what seems to be the missing piece).

docs.bmc.com … well … I've not had a lot of luck with the search function so 
far. I'd spent some time looking for a hierarchal directory on that site, so I 
could perhaps have a better shot at finding what I'm looking for the old 
fashioned way … and I might be missing it, but I can't seem to find one.

In any case, much thanks for the pointers. 

Still haven't found my missing PDFs … in particular, the BMC Remedy ITSM 
Configuration Quick Start seems to have a promising title … though I fear if I 
find it, that it'll be along the lines of the CMDB quick start card which is 
… pretty laughable Step 1: install it! Step 2: put your data in! step 3: 
PROFITABILITY! … LOL.

I'm working my way now through the Remedy IT Service Management Administration 
Guide which is actually answering a lot of my questions (though in an odd 
order).

I've searched Amazon quite thoroughly, and unless I'm missing it, nobody seems 
to have written a book about BMC ITSM. Which is kind of astounding given it's 
complexity. Seems like a golden opportunity for some technically minded author 
out there to write BMC ITSM Demystified or the like :-)

-Andy



On Sep 26, 2013, at 1:58 AM, Rüdiger Tams ruedi...@tams.de wrote:

 **
 
 Hi,
  
 some sources I know. Maybe they are useful - and maybe you know them 
 already...
  
 videos: http://www.youtube.com/user/BMCSoftwareBMCtv 
 docs: https://docs.bmc.com/docs/dashboard.action (you have a SupC-id, right?)
  
 HTH
 Rüdiger
  
 
 Von: Andrew Hicox and...@hicox.com
 An: arslist@ARSLIST.ORG 
 Gesendet: 19:12 Mittwoch, 25.September 2013
 Betreff: ITSM n00b looking for documentation and/or (free) learning resources
 
 **
 Everyone,
 
 I've been working with Remedy in a custom development context for a very long 
 time, and I'm now preparing to start a new gig where I'll be working with 
 ITSM for the first time. I've gotten rather lucky in that the shop I'll be 
 working for has both custom development work (which I should be able to step 
 right into), and also an ITSM system that I'll be getting up to speed on, and 
 doing quite a bit of learning about. 
 
 I don't expect I'll become an expert overnight. ITSM is deeper than the mind 
 of Minolta, no doubt. However I'd like to do a bit of homework before I start 
 the new job, so that I have a good foundation to begin from.
 
 For the last three weeks it feels like I've been completely spinning my 
 wheels. Though I've finally managed to get a proper 8.1 install over Oracle 
 set up on some Linux VMs, the online documentation for 8.1. is basically 
 rubbish. I'm sorry to say it, but after really giving it everything I've got, 
 trying to make heads or tails of it for three weeks now … the 8.1 ITSM online 
 documentation really is like someone took a pile of half written design 
 documents and put them through a blender, then slapped 'em on the internet 
 and said DONE!.
 
 What I'd give at this point for a nice set of PDFs like those that come with 
 the arserver install … (PDF exports of the mess on the internet do not count).
 
 Well … I was ready to give up, then out of desperation, I began typing my 
 questions into Google, and LO and BEHOLD … PDF's EXIST, but only for the 
 7.6.04 version (well ok … it's better than nothing -- which is precisely what 
 the online documentation is, at least to someone coming from my perspective). 
 After further investigation, I determined these PDFs were for all intents and 
 purposes deeply hidden in the help file downloads for each ITSM component. It 
 took me all darn day … I had to download like 10 or 15 GB of data off the 
 support site, write a perl script to spider through, find all the PDFs, MD5 
 them and expunge the duplicates, but I finally managed to get a set of ITSM 
 documentation together (per the list of 'related documents' at the top of the 
 BMC Remedy IT Service Management Concepts Guide). 
 
 Well … mostly complete. I still can't find these, and I'm wondering if anyone 
 can help me or point me to where they might be:
 
 * Remedy BMC ITSM Configuration Quick Start
 * BMC BladeLogic Client Automation Configuration Discovery Integration 
 for CMDB Getting Started Guide
 * BMC BladeLogic Client Automation CMS Tuner User Guide
 * BMC Service Management Process Model Best Practice Flows
 * BMC Service Management Process Model Role Mapping to BMC Remedy ITSM 
 Suite
 
 Again

Re: ITSM n00b looking for documentation and/or (free) learning resources

[Carl Wilson]

Hi,

The Quick Start documents are as you described, a one/two page
installation guide.

The following is an example of a two page:

 

BMC Remedy IT Service Management 7.6.03 Installation Quick Start Card.pdf

 

One that maybe of interest is the following:

 

(White Paper) BMC Remedy Action Request System 7.6.04 Enterprise Quick
Reference.pdf

 

This document contains some useful information.

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox
Sent: 26 September 2013 14:49
To: arslist@ARSLIST.ORG
Subject: Re: ITSM n00b looking for documentation and/or (free) learning
resources

 

** 

Thanks! I'd found both the youtube channel and docs.bmc.com already. 

 

The youtube channel is especially useful if you're reading through the 8.1.
online documentation which will say something like the following video
explains … followed by whitespace where the video is supposed to be (this
happens a LOT). Sometimes you can go looking on the youtube channel and find
the video they were talking about (well I mean maybe -- in the end you can't
be completely sure it's the same video the docs were alluding to, but most
of the time I've been able to find what seems to be the missing piece).

 

docs.bmc.com … well … I've not had a lot of luck with the search function so
far. I'd spent some time looking for a hierarchal directory on that site, so
I could perhaps have a better shot at finding what I'm looking for the old
fashioned way … and I might be missing it, but I can't seem to find one.

 

In any case, much thanks for the pointers. 

 

Still haven't found my missing PDFs … in particular, the BMC Remedy ITSM
Configuration Quick Start seems to have a promising title … though I fear
if I find it, that it'll be along the lines of the CMDB quick start card
which is … pretty laughable Step 1: install it! Step 2: put your data in!
step 3: PROFITABILITY! … LOL.

 

I'm working my way now through the Remedy IT Service Management
Administration Guide which is actually answering a lot of my questions
(though in an odd order).

 

I've searched Amazon quite thoroughly, and unless I'm missing it, nobody
seems to have written a book about BMC ITSM. Which is kind of astounding
given it's complexity. Seems like a golden opportunity for some technically
minded author out there to write BMC ITSM Demystified or the like :-)

 

-Andy

 

 

 

On Sep 26, 2013, at 1:58 AM, Rüdiger Tams ruedi...@tams.de wrote:





** 





Hi,

 

some sources I know. Maybe they are useful - and maybe you know them
already...

 

videos: http://www.youtube.com/user/BMCSoftwareBMCtv 

docs: https://docs.bmc.com/docs/dashboard.action (you have a SupC-id,
right?)

 

HTH

Rüdiger

 

 

Von: Andrew Hicox and...@hicox.com
An: arslist@ARSLIST.ORG 
Gesendet: 19:12 Mittwoch, 25.September 2013
Betreff: ITSM n00b looking for documentation and/or (free) learning
resources

 

** 

Everyone, 

 

I've been working with Remedy in a custom development context for a very
long time, and I'm now preparing to start a new gig where I'll be working
with ITSM for the first time. I've gotten rather lucky in that the shop I'll
be working for has both custom development work (which I should be able to
step right into), and also an ITSM system that I'll be getting up to speed
on, and doing quite a bit of learning about. 

 

I don't expect I'll become an expert overnight. ITSM is deeper than the mind
of Minolta, no doubt. However I'd like to do a bit of homework before I
start the new job, so that I have a good foundation to begin from.

 

For the last three weeks it feels like I've been completely spinning my
wheels. Though I've finally managed to get a proper 8.1 install over Oracle
set up on some Linux VMs, the online documentation for 8.1. is basically
rubbish. I'm sorry to say it, but after really giving it everything I've
got, trying to make heads or tails of it for three weeks now … the 8.1 ITSM
online documentation really is like someone took a pile of half written
design documents and put them through a blender, then slapped 'em on the
internet and said DONE!.

 

What I'd give at this point for a nice set of PDFs like those that come with
the arserver install … (PDF exports of the mess on the internet do not
count).

 

Well … I was ready to give up, then out of desperation, I began typing my
questions into Google, and LO and BEHOLD … PDF's EXIST, but only for the
7.6.04 version (well ok … it's better than nothing -- which is precisely
what the online documentation is, at least to someone coming from my
perspective). After further investigation, I determined these PDFs were for
all intents and purposes deeply hidden in the help file downloads for each
ITSM component. It took me all darn day … I had to download like 10 or 15 GB
of data off the support site, write a perl script to spider through, find
all the PDFs, MD5

ITSM n00b looking for documentation and/or (free) learning resources

[Andrew Hicox]

Everyone,

I've been working with Remedy in a custom development context for a very long 
time, and I'm now preparing to start a new gig where I'll be working with ITSM 
for the first time. I've gotten rather lucky in that the shop I'll be working 
for has both custom development work (which I should be able to step right 
into), and also an ITSM system that I'll be getting up to speed on, and doing 
quite a bit of learning about. 

I don't expect I'll become an expert overnight. ITSM is deeper than the mind of 
Minolta, no doubt. However I'd like to do a bit of homework before I start the 
new job, so that I have a good foundation to begin from.

For the last three weeks it feels like I've been completely spinning my wheels. 
Though I've finally managed to get a proper 8.1 install over Oracle set up on 
some Linux VMs, the online documentation for 8.1. is basically rubbish. I'm 
sorry to say it, but after really giving it everything I've got, trying to make 
heads or tails of it for three weeks now … the 8.1 ITSM online documentation 
really is like someone took a pile of half written design documents and put 
them through a blender, then slapped 'em on the internet and said DONE!.

What I'd give at this point for a nice set of PDFs like those that come with 
the arserver install … (PDF exports of the mess on the internet do not count).

Well … I was ready to give up, then out of desperation, I began typing my 
questions into Google, and LO and BEHOLD … PDF's EXIST, but only for the 7.6.04 
version (well ok … it's better than nothing -- which is precisely what the 
online documentation is, at least to someone coming from my perspective). After 
further investigation, I determined these PDFs were for all intents and 
purposes deeply hidden in the help file downloads for each ITSM component. It 
took me all darn day … I had to download like 10 or 15 GB of data off the 
support site, write a perl script to spider through, find all the PDFs, MD5 
them and expunge the duplicates, but I finally managed to get a set of ITSM 
documentation together (per the list of 'related documents' at the top of the 
BMC Remedy IT Service Management Concepts Guide). 

Well … mostly complete. I still can't find these, and I'm wondering if anyone 
can help me or point me to where they might be:

* Remedy BMC ITSM Configuration Quick Start
* BMC BladeLogic Client Automation Configuration Discovery Integration for 
CMDB Getting Started Guide
* BMC BladeLogic Client Automation CMS Tuner User Guide
* BMC Service Management Process Model Best Practice Flows
* BMC Service Management Process Model Role Mapping to BMC Remedy ITSM Suite

Again … I've found the rest, though to be frank even the PDFs (though 1x 
better than the online documentation) tend to be rather impenetrable as well. 
I've got about 2.5 weeks left to get my learn-on. I'd like to be able to do the 
following before I start my new gig:

1) set up a new company via the Application Administration form, and actually 
*know* what all the steps mean -- it seems like there should be some sort of 
walk through doc that tells you for instance, what the specific significance of 
support group role is, but damned if I can find it so far.

2) set up a minimal group of fake users required to walk various ticket types 
through a lifecycle (Incidents and Change Requests minimally). Not unlike the 
Calbro demo data, but I want to set this up myself for my fake company from 
step 1so I can genuinely understand what's going on.

3) enter some fake CI's into the CMDB for my fake company. My first thought was 
setup ADDM and let it scan my home network and put in whatever it finds. After 
looking at the complexity of ADDM, my second thought is there must be a way to 
feed in a CSV file or something

If anyone out there in Remedy-land has any resources in mind that could help me 
on my way, I'd much appreciate links and hints,

thanks everyone,

-Andy
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Re: Looking for Remedy job

[Dale Jones]

I will call you next week.  May have something in Atlanta or Nashville will not 
know until September about Nashville.

Sent from my iPhone

On Aug 23, 2013, at 6:07 PM, Gentry, Elmer 
elmer.gen...@hp.commailto:elmer.gen...@hp.com wrote:

**
Looking for remedy position see resume attached



Thanks,

Elmo Gentry
Remedy Developer
HP Enterprise Services
Dept of Homeland Security
919.424.5635

_ARSlist: Where the Answers Are and have been for 20 years_
Elmer_Gentry_Resume.doc
BMC ARS 75 Cert.pdf

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Looking for my next Contract! Available immediately.

[David Charters]

Listers,

 

I am currently looking for a contract. I have 15 years experience, including
cutting edge experience in ADDM, CMDB and ITSM. Please contact me off-line
if you are interested in seeing my resume.

 

Regards,

 

David Charters

Charters Technologies

317-331-8985

4370 W 126th

Zionsville, In 46077

 


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From BMC Communities: Looking for Service Desk Personnel for Remedy ITSM Usability Testing

[Jason Miller]

I thought I would share this here since the topic of is BMC listening to
customers?, do they do any kind of usability testing?, I would love to
have input on the ITSM UI comes up on occasion.

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/04/25/looking-for-service-desk-personnel-for-remedy-itsm-usability-testing

Jason

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Job: Looking for Remedy Admin. for contract south of Washington, DC.

[Stanley Feinstein]

Hi,

 

I am looking for a Remedy administrator who is a US citizen and has a Secret
Clearance for a project about 30 minutes south of Washington DC.  All of
work is on-site.  It starts April 1st.  You should have one - two years
experience with Remedy and hopefully the ITSM suite, version 7.6.

 

If you are interested, please contact me directly off the list.   We can
discuss rates and other factors directly.  If you are interested and do not
have a Secret clearance but interested in getting a Secret clearance, please
contact me anyway.  I can help you with that.

 

Thanks.

 

Stan Feinstein

w. 310-230-1722.

c. 310-428-5748.

st...@projectremedies.com.

 


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Looking for a MySQL developer for a 6 month project in the Washington DC area.

[Stanley Feinstein]

Hi,

 

This is slightly off topic.

 

I am looking for a My SQL developer for a 6 month project in the Washington,
DC area.  The person does not have to know Remedy.  US Citizenship is a
requirement and possibly a public trust clearance.  If the person does not
have a clearance, that's ok.  I can process the paperwork to request an
investigation for a clearance.

 

Can anyone suggest a good candidate?  Please contact me at 310-230-1722 or
via email to st...@projectremedies.com.  

 

Thanks.

 

Stan Feinstein

Project Remedies Inc.

w. 310-230-1722.

c. 310-428-5748


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Looking for a few good partners/customers to try out AR System / CMDB Java

[Easter, David]

Hi All,

  At WWRUG12, we announced that we're looking for a few energetic customers or 
partners to help us test the final move of AR System from a C++ based system to 
a Java based system.   A few enthusiastic folks signed up, but recently some of 
them have been forced to leave the program.  The good news is that their loss 
is your gain!   We're re-opening this exclusive program to 3-5 additional 
participants who want bragging rights of being involved from day one.

  So why are we converting the server itself to Java?  A few good reasons:

-  More intimate integration into environments like J2EE and SOA
-  Streamlined constructs to dramatically decrease development time
-  Broader ability to leverage industry standard, off the shelf tools
-  Quick response to changing customer and market demands for new 
capabilities

  This Early Access Program (EAP) was created to make this next generation Java 
based server and CMDB available to trusted partners and customers for initial 
testing and feedback in medium-to-large real world customer environments.   
Server-J/CMDB-J (as the programs are called internally) are being designed to 
be 100% backwards compatible with applications that currently run on AR System 
7.6.04 / CMDB 7.6.04 or later.  BMC would like your assistance in ensuring that 
this is confirmed prior to release.

  We're looking for customers or partners that have a development environment 
that mimics a medium-to-large ITSM/CMDB deployment.  A combination of BMC 
provided applications and custom (bespoke) applications is a plus.   The 
general idea will be to load your existing environment on top of Server-J / 
CMDB-J (or upgrade to it) and confirm that everything continues to work as 
expected.   As an added bonus, once you're in the EAP program, you're 
automatically eligible to participate in the 2013 beta programs where 
additional features/functionality will be added to Server-J / CMDB-J!

This next phase of the program will kick-off in early January and run for 
several months.

  Why would you want to join?
[cid:image001.png@01CDDA12.88610AA0]   You get to see it first
[cid:image001.png@01CDDA12.88610AA0]   You get to interact closely with BMC RD
[cid:image001.png@01CDDA12.88610AA0]   You get to provide pre-emptive feedback 
and directly influence future development

  In general, we expect that participants will spend one hour every two weeks 
on a scheduled conference call and 2-3 hours a week testing the product itself 
in a development environment.  We are also considering the option of sending 
BMC employees to your site to discuss the testing in person and assist with 
execution of test cases.

If you are interested in tossing your name into the hat for consideration, 
please fill out the following survey:

https://www.surveymonkey.com/s/EarlyAccessProgram_ARJ-CMDBJ


-David J. Easter
Manager of Product Management, AR System
BSM  Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


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inline: image001.png

Looking for Fully Cleared Remedy Developers

[Werner, Chris]

Hello Remedy Experts,

Windward IT Solutions is currently looking for a Remedy Developer with an 
active TS/SCI w/ Full Scope Polygraph clearance.

If you're a remedy developer and have a polygraph please give me a call!  We 
definitely have some opportunities for you!

Email your resume to cwer...@windwardits.commailto:cwer...@windwardits.com

Thanks,

Thanks,
Christopher Werner
Technical Recruiter
(703) 812-0117 (desk)
(571) 234-0586 (cell)
(703) 935-7126 (fax)
cwer...@windwardits.commailto:cwer...@windwardits.com
http://www.windwardits.com/index.php

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Looking for development work in the Philadelphia area

[Grey Johnson]

Anyone hear or know of any Remedy development jobs in the Philadelphia area
or companies hiring developers?   I have two years experience in Remedy 7.5
and I am looking for a full time position in a company that will challenge
my abilities.
_

*
Grey Johnson  |   APC by Schneider Electric   |  Information, Process 
Organization (IPO)  |   Associate Remedy Administrator / Developer
*Work Phone: +1-401-789-5735 ext. 2843  |  Cell: 774-392-0018
Work Email: grey.john...@non.schneider-electric.com  |   Site:
www.schneider-electric.com  |   Address: 132 Fairgrounds Road, West
Kingston, RI 02892

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Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

[Murnane, Phil]

Howard:

While doing something completely different, I ran across this web page: 
http://www.sap.com/solutions/sme/business-intelligence-crystal-solutions/sap-crystal-server/requirements.epx
 -- read the part about SAP Crystal Viewer; it may be exactly what you're 
looking for.

--Phil

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse
Sent: Monday, July 09, 2012 03:31
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

**
Hi Howard!

We've been using CRExport for years and have even developed a Remedy App around 
it that schedules reports to be run and uses an escalation to kick off the 
reports and optionally mail them out in .pdf attachments to users using the AR 
Email engine.

See http://www.rainforestnet.com/crystal-reports-exporter/


Best Regards,
Theo

Sent from my Black/Silver Personal Computer 

Try not to become a person of success, but a person of value. - Albert 
Einstein

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: 07 July 2012 13:18
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

**
Hi,
you can look into this site:

http://www.kenhamady.com/bookmarks.html

The site list a comparison of tools, some free, for running, viewing, 
automating, etc for Crystal reports.

Hope this helps.

Cheers
Carl

http://www.missingpiecessoftware.com/



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: 06 July 2012 19:59
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

**
Carl,

Thanks. We are trying not to push out the user tool at this point. I can see 
some trying to open incident with it, then say the system is broken.

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Friday, July 06, 2012 2:55 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

**
Hi,
you can still use the User Tool in 7.6.04 to run the Reports, I do this all the 
time.
It is still provided, but is now end of life.

Cheers
Carl

http://www.missingpiecessoftware.com/

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Remedy
Sent: 06 July 2012 19:46
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4

**
Happy Friday to all,

I have a request to find a cheap way to run the BMC provided OOB crystal 
reports that came with 7.6.4.

Since we use Hyperion for reporting, we do not need to create any new crystal 
reports and are not looking to print them. Just run them and save off the file.

So I am looking for a cheap way of getting around the requirement to buy and 
then build a crystal server.

Too bad that we can't use the user tool in ITSM 7.6.4.

Any ideas?

Also a Friday thought,

Only Robinson Crusoe had everything done by Friday. ~Author Unknown

Take care,

Howard
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_

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Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

[Theo Fondse]

Hi Howard!

We've been using CRExport for years and have even developed a Remedy App around 
it that schedules reports to be run and uses an escalation to kick off the 
reports and optionally mail them out in .pdf attachments to users using the AR 
Email engine.

See http://www.rainforestnet.com/crystal-reports-exporter/


Best Regards,
Theo

Sent from my Black/Silver Personal Computer 
Try not to become a person of success, but a person of value. - Albert 
Einstein

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: 07 July 2012 13:18
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

**
Hi,
you can look into this site:

http://www.kenhamady.com/bookmarks.html

The site list a comparison of tools, some free, for running, viewing, 
automating, etc for Crystal reports.

Hope this helps.

Cheers
Carl

http://www.missingpiecessoftware.com/



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: 06 July 2012 19:59
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

**
Carl,

Thanks. We are trying not to push out the user tool at this point. I can see 
some trying to open incident with it, then say the system is broken.

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Friday, July 06, 2012 2:55 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

**
Hi,
you can still use the User Tool in 7.6.04 to run the Reports, I do this all the 
time.
It is still provided, but is now end of life.

Cheers
Carl

http://www.missingpiecessoftware.com/

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Remedy
Sent: 06 July 2012 19:46
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4

**
Happy Friday to all,

I have a request to find a cheap way to run the BMC provided OOB crystal 
reports that came with 7.6.4.

Since we use Hyperion for reporting, we do not need to create any new crystal 
reports and are not looking to print them. Just run them and save off the file.

So I am looking for a cheap way of getting around the requirement to buy and 
then build a crystal server.

Too bad that we can't use the user tool in ITSM 7.6.4.

Any ideas?

Also a Friday thought,

Only Robinson Crusoe had everything done by Friday. ~Author Unknown

Take care,

Howard
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_
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Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

[Carl Wilson]

Hi,

you can look into this site:

 

http://www.kenhamady.com/bookmarks.html

 

The site list a comparison of tools, some free, for running, viewing,
automating, etc for Crystal reports.

 

Hope this helps.

 

Cheers

Carl

 

http://www.missingpiecessoftware.com/

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: 06 July 2012 19:59
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

 

** 

Carl,

 

Thanks. We are trying not to push out the user tool at this point. I can see
some trying to open incident with it, then say the system is broken.

 

Howard

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Friday, July 06, 2012 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

 

** 

Hi,

you can still use the User Tool in 7.6.04 to run the Reports, I do this all
the time.

It is still provided, but is now end of life.

 

Cheers

Carl

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy
Sent: 06 July 2012 19:46
To: arslist@ARSLIST.ORG
Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4

 

** 

Happy Friday to all,

 

I have a request to find a cheap way to run the BMC provided OOB crystal
reports that came with 7.6.4.

 

Since we use Hyperion for reporting, we do not need to create any new
crystal reports and are not looking to print them. Just run them and save
off the file.

 

So I am looking for a cheap way of getting around the requirement to buy and
then build a crystal server.

 

Too bad that we can't use the user tool in ITSM 7.6.4.

 

Any ideas?

 

Also a Friday thought, 

 

Only Robinson Crusoe had everything done by Friday. ~Author Unknown

 

Take care,

 

Howard 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

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Looking for a cheap way to run OOB crystal reports in 7.6.4

[Remedy]

Happy Friday to all,

 

I have a request to find a cheap way to run the BMC provided OOB crystal
reports that came with 7.6.4.

 

Since we use Hyperion for reporting, we do not need to create any new
crystal reports and are not looking to print them. Just run them and save
off the file.

 

So I am looking for a cheap way of getting around the requirement to buy and
then build a crystal server.

 

Too bad that we can't use the user tool in ITSM 7.6.4.

 

Any ideas?

 

Also a Friday thought, 

 

Only Robinson Crusoe had everything done by Friday. ~Author Unknown

 

Take care,

 

Howard 


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Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

[Carl Wilson]

Hi,

you can still use the User Tool in 7.6.04 to run the Reports, I do this all
the time.

It is still provided, but is now end of life.

 

Cheers

Carl

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy
Sent: 06 July 2012 19:46
To: arslist@ARSLIST.ORG
Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4

 

** 

Happy Friday to all,

 

I have a request to find a cheap way to run the BMC provided OOB crystal
reports that came with 7.6.4.

 

Since we use Hyperion for reporting, we do not need to create any new
crystal reports and are not looking to print them. Just run them and save
off the file.

 

So I am looking for a cheap way of getting around the requirement to buy and
then build a crystal server.

 

Too bad that we can't use the user tool in ITSM 7.6.4.

 

Any ideas?

 

Also a Friday thought, 

 

Only Robinson Crusoe had everything done by Friday. ~Author Unknown

 

Take care,

 

Howard 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


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Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

[Longwing, LJ CTR MDA/IC]

Howard,
I know not of what sort of difficulty I speak when I say thisso please take 
it with a grain of salt as either complete lunacy or a doable solution, 
depending on your personal and team capabilities.

Now...when we look at the fact that the user tool can utilize these reports yet 
the web can'tlet's analyze the 'why' of that.  The native client has access 
to the Crystal Reports runtime engine, where the Mid-Tier does not.  This tells 
that in order to run/print the reports, you do NOT need to purchase the crystal 
reports server...you simply need to be able to interact with the CR runtime.  
Sothis is my proposal, and it is off the top of my head with completely 0 
research as to its feasibility.  Write yourself either a C or a Java 
application that can do two things.

1 - Log into the Remedy server to get at the report
2 - Interact with the CR runtime (this is the part that I have NO clue about)

Once written, this application should be able to be called with a button press, 
or an escalation, or whatever manner you chose, and it should be able to log 
on, get the report in question, process the data in Remedy through the report, 
and provide the output in any manner that you deem desirable.

I know, I knoweasier said than done...but certainly in the feasible 
realmin fact, a quick google on 'crystal reports runtime java' came up with 
an article as the first entry

http://j-integra.intrinsyc.com/support/com/doc/other_examples/Crystal_Reports.htm

that describes a VERY simple java program that executes a report.  It uses a 
DSN to connect...which could obviously be setup with the Remedy ODBC as the 
data sourceif I'm not mistaken the 'query' is also readily accessible as 
well

I see this as a VERY doable solution to being able to run the reports from 
server command line, and even mail the darn things out :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy
Sent: Friday, July 06, 2012 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4

** 

Happy Friday to all,

 

I have a request to find a cheap way to run the BMC provided OOB crystal 
reports that came with 7.6.4.

 

Since we use Hyperion for reporting, we do not need to create any new crystal 
reports and are not looking to print them. Just run them and save off the file.

 

So I am looking for a cheap way of getting around the requirement to buy and 
then build a crystal server.

 

Too bad that we can't use the user tool in ITSM 7.6.4.

 

Any ideas?

 

Also a Friday thought, 

 

Only Robinson Crusoe had everything done by Friday. ~Author Unknown

 

Take care,

 

Howard 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

[Howard Richter]

Carl,

 

Thanks. We are trying not to push out the user tool at this point. I can see
some trying to open incident with it, then say the system is broken.

 

Howard

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Friday, July 06, 2012 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

 

** 

Hi,

you can still use the User Tool in 7.6.04 to run the Reports, I do this all
the time.

It is still provided, but is now end of life.

 

Cheers

Carl

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy
Sent: 06 July 2012 19:46
To: arslist@ARSLIST.ORG
Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4

 

** 

Happy Friday to all,

 

I have a request to find a cheap way to run the BMC provided OOB crystal
reports that came with 7.6.4.

 

Since we use Hyperion for reporting, we do not need to create any new
crystal reports and are not looking to print them. Just run them and save
off the file.

 

So I am looking for a cheap way of getting around the requirement to buy and
then build a crystal server.

 

Too bad that we can't use the user tool in ITSM 7.6.4.

 

Any ideas?

 

Also a Friday thought, 

 

Only Robinson Crusoe had everything done by Friday. ~Author Unknown

 

Take care,

 

Howard 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 


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Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

[Howard Richter]

It's a grain of salt (and I need to avoid that), but it might just fly.

The odd thing, is when I use one of the reports in the user tool on my 7.6.1
system it works. But when I use the same report (also on the user tool) in
the 7.6.4 system, it does not display any data and I can find the data by
doing a simple search.

Thanks this idea is something worth looking into.

Howard

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Friday, July 06, 2012 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

Howard,
I know not of what sort of difficulty I speak when I say thisso please
take it with a grain of salt as either complete lunacy or a doable solution,
depending on your personal and team capabilities.

Now...when we look at the fact that the user tool can utilize these reports
yet the web can'tlet's analyze the 'why' of that.  The native client has
access to the Crystal Reports runtime engine, where the Mid-Tier does not.
This tells that in order to run/print the reports, you do NOT need to
purchase the crystal reports server...you simply need to be able to interact
with the CR runtime.  Sothis is my proposal, and it is off the top of my
head with completely 0 research as to its feasibility.  Write yourself
either a C or a Java application that can do two things.

1 - Log into the Remedy server to get at the report
2 - Interact with the CR runtime (this is the part that I have NO clue
about)

Once written, this application should be able to be called with a button
press, or an escalation, or whatever manner you chose, and it should be able
to log on, get the report in question, process the data in Remedy through
the report, and provide the output in any manner that you deem desirable.

I know, I knoweasier said than done...but certainly in the feasible
realmin fact, a quick google on 'crystal reports runtime java' came up
with an article as the first entry

http://j-integra.intrinsyc.com/support/com/doc/other_examples/Crystal_Report
s.htm

that describes a VERY simple java program that executes a report.  It uses a
DSN to connect...which could obviously be setup with the Remedy ODBC as the
data sourceif I'm not mistaken the 'query' is also readily accessible as
well

I see this as a VERY doable solution to being able to run the reports from
server command line, and even mail the darn things out :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy
Sent: Friday, July 06, 2012 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4

** 

Happy Friday to all,

 

I have a request to find a cheap way to run the BMC provided OOB crystal
reports that came with 7.6.4.

 

Since we use Hyperion for reporting, we do not need to create any new
crystal reports and are not looking to print them. Just run them and save
off the file.

 

So I am looking for a cheap way of getting around the requirement to buy and
then build a crystal server.

 

Too bad that we can't use the user tool in ITSM 7.6.4.

 

Any ideas?

 

Also a Friday thought, 

 

Only Robinson Crusoe had everything done by Friday. ~Author Unknown

 

Take care,

 

Howard 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


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Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

[Easter, David]

Another option is to utilize the OOTB web reports provided with ITSM 7.6.04.  
Those reports were created to duplicate the most commonly utilized Crystal 
reports found in previous releases.  Using the OOTB web reports requires no 
additional infrastructure, works on the web client and comes at no additional 
cost.   Using the web reports therefore gets around the requirement to buy 
and build a crystal server.  It allows you to run the reports and save off the 
file into a variety of formats.


-David J. Easter
Manager of Product Management, AR System
BSM  Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy
Sent: Friday, July 06, 2012 11:46 AM
To: arslist@ARSLIST.ORG
Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4

**
Happy Friday to all,

I have a request to find a cheap way to run the BMC provided OOB crystal 
reports that came with 7.6.4.

Since we use Hyperion for reporting, we do not need to create any new crystal 
reports and are not looking to print them. Just run them and save off the file.

So I am looking for a cheap way of getting around the requirement to buy and 
then build a crystal server.

Too bad that we can't use the user tool in ITSM 7.6.4.

Any ideas?

Also a Friday thought,

Only Robinson Crusoe had everything done by Friday. ~Author Unknown

Take care,

Howard
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

[Murnane, Phil]

Howard:

First off, really glad you're feeling well enough to Remedy again. :)

Check this out -- it seems promising: 
http://wiki.sdn.sap.com/wiki/display/BOBJ/Deploying+Crystal+Reports+for+Visual+Studio+2010+Runtime
 .

HTH,
--Phil

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Friday, July 06, 2012 15:03
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

It's a grain of salt (and I need to avoid that), but it might just fly.

The odd thing, is when I use one of the reports in the user tool on my 7.6.1 
system it works. But when I use the same report (also on the user tool) in the 
7.6.4 system, it does not display any data and I can find the data by doing a 
simple search.

Thanks this idea is something worth looking into.

Howard

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Friday, July 06, 2012 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

Howard,
I know not of what sort of difficulty I speak when I say thisso please take 
it with a grain of salt as either complete lunacy or a doable solution, 
depending on your personal and team capabilities.

Now...when we look at the fact that the user tool can utilize these reports yet 
the web can'tlet's analyze the 'why' of that.  The native client has access 
to the Crystal Reports runtime engine, where the Mid-Tier does not.
This tells that in order to run/print the reports, you do NOT need to purchase 
the crystal reports server...you simply need to be able to interact with the CR 
runtime.  Sothis is my proposal, and it is off the top of my head with 
completely 0 research as to its feasibility.  Write yourself either a C or a 
Java application that can do two things.

1 - Log into the Remedy server to get at the report
2 - Interact with the CR runtime (this is the part that I have NO clue
about)

Once written, this application should be able to be called with a button press, 
or an escalation, or whatever manner you chose, and it should be able to log 
on, get the report in question, process the data in Remedy through the report, 
and provide the output in any manner that you deem desirable.

I know, I knoweasier said than done...but certainly in the feasible 
realmin fact, a quick google on 'crystal reports runtime java' came up with 
an article as the first entry

http://j-integra.intrinsyc.com/support/com/doc/other_examples/Crystal_Report
s.htm

that describes a VERY simple java program that executes a report.  It uses a 
DSN to connect...which could obviously be setup with the Remedy ODBC as the 
data sourceif I'm not mistaken the 'query' is also readily accessible as 
well

I see this as a VERY doable solution to being able to run the reports from 
server command line, and even mail the darn things out :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy
Sent: Friday, July 06, 2012 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4

** 

Happy Friday to all,

 

I have a request to find a cheap way to run the BMC provided OOB crystal 
reports that came with 7.6.4.

 

Since we use Hyperion for reporting, we do not need to create any new crystal 
reports and are not looking to print them. Just run them and save off the file.

 

So I am looking for a cheap way of getting around the requirement to buy and 
then build a crystal server.

 

Too bad that we can't use the user tool in ITSM 7.6.4.

 

Any ideas?

 

Also a Friday thought, 

 

Only Robinson Crusoe had everything done by Friday. ~Author Unknown

 

Take care,

 

Howard 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


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Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

[Howard Richter]

David,

 

I am glad you popped into this. 

 

The reason for the request is due to the reports that are OOB and were
created for crystal reports.  I have asked support for a list of the reports
not converted and only received a list of the Web reports, but not one that
shows what reports were not converted. 

 

So I have been asked to find some way so we can run the OOB Crystal reports
included with ITSM 7.6.4 and not converted (or might be) to a Web report. 

 

Our goal is to use the new OOB reporting tool, however, the example Crystal
reports supplied by BMC are reason for this request.

 

Thanks and take care,

 

Howard  

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Friday, July 06, 2012 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

 

** 

Another option is to utilize the OOTB web reports provided with ITSM 7.6.04.
Those reports were created to duplicate the most commonly utilized Crystal
reports found in previous releases.  Using the OOTB web reports requires no
additional infrastructure, works on the web client and comes at no
additional cost.   Using the web reports therefore gets around the
requirement to buy and build a crystal server.  It allows you to run the
reports and save off the file into a variety of formats.

 

 

-David J. Easter

Manager of Product Management, AR System

BSM  Atrium Solutions Management

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy
Sent: Friday, July 06, 2012 11:46 AM
To: arslist@ARSLIST.ORG
Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4

 

** 

Happy Friday to all,

 

I have a request to find a cheap way to run the BMC provided OOB crystal
reports that came with 7.6.4.

 

Since we use Hyperion for reporting, we do not need to create any new
crystal reports and are not looking to print them. Just run them and save
off the file.

 

So I am looking for a cheap way of getting around the requirement to buy and
then build a crystal server.

 

Too bad that we can't use the user tool in ITSM 7.6.4.

 

Any ideas?

 

Also a Friday thought, 

 

Only Robinson Crusoe had everything done by Friday. ~Author Unknown

 

Take care,

 

Howard 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 


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Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

[Remedy]

Phil,

Thanks, lets say its been a very strange year.

I will check into this.

Howard

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil
Sent: Friday, July 06, 2012 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

Howard:

First off, really glad you're feeling well enough to Remedy again. :)

Check this out -- it seems promising:
http://wiki.sdn.sap.com/wiki/display/BOBJ/Deploying+Crystal+Reports+for+Visu
al+Studio+2010+Runtime .

HTH,
--Phil

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Friday, July 06, 2012 15:03
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

It's a grain of salt (and I need to avoid that), but it might just fly.

The odd thing, is when I use one of the reports in the user tool on my 7.6.1
system it works. But when I use the same report (also on the user tool) in
the 7.6.4 system, it does not display any data and I can find the data by
doing a simple search.

Thanks this idea is something worth looking into.

Howard

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Friday, July 06, 2012 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

Howard,
I know not of what sort of difficulty I speak when I say thisso please
take it with a grain of salt as either complete lunacy or a doable solution,
depending on your personal and team capabilities.

Now...when we look at the fact that the user tool can utilize these reports
yet the web can'tlet's analyze the 'why' of that.  The native client has
access to the Crystal Reports runtime engine, where the Mid-Tier does not.
This tells that in order to run/print the reports, you do NOT need to
purchase the crystal reports server...you simply need to be able to interact
with the CR runtime.  Sothis is my proposal, and it is off the top of my
head with completely 0 research as to its feasibility.  Write yourself
either a C or a Java application that can do two things.

1 - Log into the Remedy server to get at the report
2 - Interact with the CR runtime (this is the part that I have NO clue
about)

Once written, this application should be able to be called with a button
press, or an escalation, or whatever manner you chose, and it should be able
to log on, get the report in question, process the data in Remedy through
the report, and provide the output in any manner that you deem desirable.

I know, I knoweasier said than done...but certainly in the feasible
realmin fact, a quick google on 'crystal reports runtime java' came up
with an article as the first entry

http://j-integra.intrinsyc.com/support/com/doc/other_examples/Crystal_Report
s.htm

that describes a VERY simple java program that executes a report.  It uses a
DSN to connect...which could obviously be setup with the Remedy ODBC as the
data sourceif I'm not mistaken the 'query' is also readily accessible as
well

I see this as a VERY doable solution to being able to run the reports from
server command line, and even mail the darn things out :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy
Sent: Friday, July 06, 2012 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4

** 

Happy Friday to all,

 

I have a request to find a cheap way to run the BMC provided OOB crystal
reports that came with 7.6.4.

 

Since we use Hyperion for reporting, we do not need to create any new
crystal reports and are not looking to print them. Just run them and save
off the file.

 

So I am looking for a cheap way of getting around the requirement to buy and
then build a crystal server.

 

Too bad that we can't use the user tool in ITSM 7.6.4.

 

Any ideas?

 

Also a Friday thought, 

 

Only Robinson Crusoe had everything done by Friday. ~Author Unknown

 

Take care,

 

Howard 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


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Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

[Mark L]

You may want to check this out.

http://www.reportalsoftware.com/

We used this a few years back, and it worked great.

cheers,
M

On Fri, Jul 6, 2012 at 4:12 PM, Remedy rem...@richter-home.net wrote:

 Phil,

 Thanks, lets say its been a very strange year.

 I will check into this.

 Howard

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil
 Sent: Friday, July 06, 2012 3:16 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

 Howard:

 First off, really glad you're feeling well enough to Remedy again. :)

 Check this out -- it seems promising:

 http://wiki.sdn.sap.com/wiki/display/BOBJ/Deploying+Crystal+Reports+for+Visu
 al+Studio+2010+Runtime .

 HTH,
 --Phil

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
 Sent: Friday, July 06, 2012 15:03
 To: arslist@ARSLIST.ORG
 Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

 It's a grain of salt (and I need to avoid that), but it might just fly.

 The odd thing, is when I use one of the reports in the user tool on my
 7.6.1
 system it works. But when I use the same report (also on the user tool) in
 the 7.6.4 system, it does not display any data and I can find the data by
 doing a simple search.

 Thanks this idea is something worth looking into.

 Howard

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
 Sent: Friday, July 06, 2012 2:57 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

 Howard,
 I know not of what sort of difficulty I speak when I say thisso please
 take it with a grain of salt as either complete lunacy or a doable
 solution,
 depending on your personal and team capabilities.

 Now...when we look at the fact that the user tool can utilize these reports
 yet the web can'tlet's analyze the 'why' of that.  The native client
 has
 access to the Crystal Reports runtime engine, where the Mid-Tier does not.
 This tells that in order to run/print the reports, you do NOT need to
 purchase the crystal reports server...you simply need to be able to
 interact
 with the CR runtime.  Sothis is my proposal, and it is off the top of
 my
 head with completely 0 research as to its feasibility.  Write yourself
 either a C or a Java application that can do two things.

 1 - Log into the Remedy server to get at the report
 2 - Interact with the CR runtime (this is the part that I have NO clue
 about)

 Once written, this application should be able to be called with a button
 press, or an escalation, or whatever manner you chose, and it should be
 able
 to log on, get the report in question, process the data in Remedy through
 the report, and provide the output in any manner that you deem desirable.

 I know, I knoweasier said than done...but certainly in the feasible
 realmin fact, a quick google on 'crystal reports runtime java' came up
 with an article as the first entry


 http://j-integra.intrinsyc.com/support/com/doc/other_examples/Crystal_Report
 s.htm

 that describes a VERY simple java program that executes a report.  It uses
 a
 DSN to connect...which could obviously be setup with the Remedy ODBC as the
 data sourceif I'm not mistaken the 'query' is also readily accessible
 as
 well

 I see this as a VERY doable solution to being able to run the reports from
 server command line, and even mail the darn things out :)

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy
 Sent: Friday, July 06, 2012 12:46 PM
 To: arslist@ARSLIST.ORG
 Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4

 **

 Happy Friday to all,



 I have a request to find a cheap way to run the BMC provided OOB crystal
 reports that came with 7.6.4.



 Since we use Hyperion for reporting, we do not need to create any new
 crystal reports and are not looking to print them. Just run them and save
 off the file.



 So I am looking for a cheap way of getting around the requirement to buy
 and
 then build a crystal server.



 Too bad that we can't use the user tool in ITSM 7.6.4.



 Any ideas?



 Also a Friday thought,



 Only Robinson Crusoe had everything done by Friday. ~Author Unknown



 Take care,



 Howard

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


 
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 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
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