Re: Mid Tier Help
We have seen this when copying files from one environment to another. To correct it we have had to reset the Mid-Tier Administrator Password (in Server Information, Connection Settings tab) then redefine the AR Server Settings in the Mid-Tier configs (even if the passwords are the same). Regards, Chuck Baldi On Fri, Oct 16, 2009 at 8:22 PM, Lyle Taylor tayl...@ldschurch.org wrote: I've seen issues similar to this when forms were referencing another server. For example, a while back we had some contractors make some customizations to a form and they migrated it to our test and prod environment, I think by exporting the form to a def file and importing it into the target servers. After that, certain users started see errors like this. It turned out that certain items on the form were referencing the dev server, and the people getting the errors didn't have an account on the dev server. So, I'm not sure exactly how that applies in this situation, but might be a point to look into or a direction to check out. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Friday, October 16, 2009 3:53 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Help I have copied my production system to a dev system a while back, everything is working except the Mid Tier. I can bring up the Mid Tier Config page, and I can access the homepage of the Mid Tier (displays Requester Console link, INC Console link, CHG console link). The issue is when I click on any of the links to access the console, I get the following: The following error(s) occurred while trying to process your request: ARERR [623] Authentication failed SSO / EA works if using the user tool. Cross reference black password is on and works. Any ideas?? Thanks - Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid Tier Help
I reseted the Mid-Tier Administrator password in the Connection Settings tab of server information, then I logged into the Mid Tier configuration page and resetted the password for the server listed. This did not help. I think my issue just got bigger. Now users cannot access Remedy via the user tool or the mid tier. This is also locking my active directory account. I'm sure there is something wrong with my SSO implementation.. Question: on the Connection Settings tab of server information, there is an **Application Service Password. What is the password for? And, what if this password is set incorrectly? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Monday, October 19, 2009 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Help ** We have seen this when copying files from one environment to another. To correct it we have had to reset the Mid-Tier Administrator Password (in Server Information, Connection Settings tab) then redefine the AR Server Settings in the Mid-Tier configs (even if the passwords are the same). Regards, Chuck Baldi On Fri, Oct 16, 2009 at 8:22 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: I've seen issues similar to this when forms were referencing another server. For example, a while back we had some contractors make some customizations to a form and they migrated it to our test and prod environment, I think by exporting the form to a def file and importing it into the target servers. After that, certain users started see errors like this. It turned out that certain items on the form were referencing the dev server, and the people getting the errors didn't have an account on the dev server. So, I'm not sure exactly how that applies in this situation, but might be a point to look into or a direction to check out. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Friday, October 16, 2009 3:53 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Mid Tier Help I have copied my production system to a dev system a while back, everything is working except the Mid Tier. I can bring up the Mid Tier Config page, and I can access the homepage of the Mid Tier (displays Requester Console link, INC Console link, CHG console link). The issue is when I click on any of the links to access the console, I get the following: The following error(s) occurred while trying to process your request: ARERR [623] Authentication failed SSO / EA works if using the user tool. Cross reference black password is on and works. Any ideas?? Thanks - Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.netmailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.netmailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid Tier Help
Martinez, Application Service Password is requested by most application installers at the time of installing the application. This acts as a dual security so that only authorized group of people can perform tasks such as installing ITSM, AIE, CMDB applications or the patches thereof. Not having the Application Service Password will prevent you from installing any of these.. I have not completely understood your original issue and this thread doesn't tell me much. If you can go by what you are experiencing either on the list or off the list and if I'm familiar with your problem, I'd be glad to help.. What I would like to know is things like - is this problem only on the Mid-Tier? Or are you having the same problem while connecting from the client tool. Detail some of the things you did between the time it was working and when it stopped working.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martinez, Marcelo A Sent: Monday, October 19, 2009 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Help ** I reseted the Mid-Tier Administrator password in the “Connection Settings” tab of server information, then I logged into the Mid Tier configuration page and resetted the password for the server listed. This did not help. I think my issue just got bigger. Now users cannot access Remedy via the user tool or the mid tier. This is also locking my active directory account. I’m sure there is something wrong with my SSO implementation.. Question: on the “Connection Settings” tab of server information, there is an “**Application Service Password”. What is the password for? And, what if this password is set incorrectly? From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Monday, October 19, 2009 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Help ** We have seen this when copying files from one environment to another. To correct it we have had to reset the Mid-Tier Administrator Password (in Server Information, Connection Settings tab) then redefine the AR Server Settings in the Mid-Tier configs (even if the passwords are the same). Regards, Chuck Baldi On Fri, Oct 16, 2009 at 8:22 PM, Lyle Taylor tayl...@ldschurch.org wrote: I've seen issues similar to this when forms were referencing another server. For example, a while back we had some contractors make some customizations to a form and they migrated it to our test and prod environment, I think by exporting the form to a def file and importing it into the target servers. After that, certain users started see errors like this. It turned out that certain items on the form were referencing the dev server, and the people getting the errors didn't have an account on the dev server. So, I'm not sure exactly how that applies in this situation, but might be a point to look into or a direction to check out. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Friday, October 16, 2009 3:53 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Help I have copied my production system to a dev system a while back, everything is working except the Mid Tier. I can bring up the Mid Tier Config page, and I can access the homepage of the Mid Tier (displays Requester Console link, INC Console link, CHG console link). The issue is when I click on any of the links to access the console, I get the following: The following error(s) occurred while trying to process your request: ARERR [623] Authentication failed SSO / EA works if using the user tool. Cross reference black password is on and works. Any ideas?? Thanks - Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Mid Tier Help
I have copied my production system to a dev system a while back, everything is working except the Mid Tier. I can bring up the Mid Tier Config page, and I can access the homepage of the Mid Tier (displays Requester Console link, INC Console link, CHG console link). The issue is when I click on any of the links to access the console, I get the following: The following error(s) occurred while trying to process your request: ARERR [623] Authentication failed SSO / EA works if using the user tool. Cross reference black password is on and works. Any ideas?? Thanks - Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid Tier Help
I've seen issues similar to this when forms were referencing another server. For example, a while back we had some contractors make some customizations to a form and they migrated it to our test and prod environment, I think by exporting the form to a def file and importing it into the target servers. After that, certain users started see errors like this. It turned out that certain items on the form were referencing the dev server, and the people getting the errors didn't have an account on the dev server. So, I'm not sure exactly how that applies in this situation, but might be a point to look into or a direction to check out. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Friday, October 16, 2009 3:53 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Help I have copied my production system to a dev system a while back, everything is working except the Mid Tier. I can bring up the Mid Tier Config page, and I can access the homepage of the Mid Tier (displays Requester Console link, INC Console link, CHG console link). The issue is when I click on any of the links to access the console, I get the following: The following error(s) occurred while trying to process your request: ARERR [623] Authentication failed SSO / EA works if using the user tool. Cross reference black password is on and works. Any ideas?? Thanks - Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: A little 6.3 mid tier help if you please!
Thanks Fred. I suspected that would be the only way to do this...I just didn't want to log anyone out... Oh bother! On Sat, May 9, 2009 at 6:29 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** Go ahead and logout the technician using the Logout Servlet. Use the goto parameter to re-open your signature (which will also force a login for the client). Something like… /arsys/servlet/LogoutServlet?goto=/arsys/forms/…. ?eid= Fred *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Warren Baltimore *Sent:* Saturday, May 09, 2009 4:22 PM *To:* arslist@ARSLIST.ORG *Subject:* A little 6.3 mid tier help if you please! ARS 6.3 Mid Tier 6.3 Apache Here's the deal I have a form used by the field techs when refreshing new equipment. Once the tech has provisioned all of the equipment, and they have finished recording which equipment the customer is getting, he/she clicks a check box that pushes the information to a signature page. So far so good The problem that I have is I want to instantly pop a window that will allow the customer to login and sign for the equipment. My problem is this, the tech is going to be signed on using the Mid Tier. I am using the ViewFormServlet to indicate which form and Request to open, but I need it to open NOT as the tech, but as the customer. I've tried using the username= paramater, but no matter what I do, the form opens as the Technician. By the way, I'm not doing an open window to the form. Instead, I am opening a display only form with a view field. I am setting that view field to the page I want. Is there a way for me to get to where I want to be? I don't want to send a notification to the user via email as that will be subject to the vagaries of email and time! I want the tech to be able to just click and go. Get the sig and be done. I know that if I logout the tech, then the whole thing is going to die (at least that's what I expect to happen.) I suspect that there is a way of opening that new browser in the view field independant of the technician's session. Any ideas? Or do I just need to swallow and go the email route? Thanks in Advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: A little 6.3 mid tier help if you please!
Thanks Matt! I think I'm going to stick with just logging out the tech Warren On Sat, May 9, 2009 at 7:09 PM, Carey Matthew Black black@gmail.comwrote: Warren, Ok... how about this... :) Put together a small JSP page that would authenticate against the ARS Server then submit a record and then logout. If you know a little Java and HTML it should not be to hard to whip that up. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Sat, May 9, 2009 at 6:49 PM, Carey Matthew Black black@gmail.com wrote: Warren, Oh... strike that.. that only checks the current users password. Doh... -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Sat, May 9, 2009 at 6:40 PM, Carey Matthew Black black@gmail.com wrote: Warren, I would think about this as an idea... BasicGuide-630.2006.05.09.pdf Pg: 619 -- Application-Confirm-Password You can build a dialog to capture the other users password and submit it it as a customer signature record. If the password is valid then a record would be created. If not, then an error should be thrown. Then the tech can finish up anything they need to and submit the whole set of data. :) Or workflow can auto trigger all of that from the dialog when the customer signature submit works. :) Just make sure that the customer could login and sign the records later too and I think you should be good to go. That way the tech could finish it pending a signature when the customer is not there, and the customer could sign for it later. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Sat, May 9, 2009 at 5:21 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** ARS 6.3 Mid Tier 6.3 Apache Here's the deal I have a form used by the field techs when refreshing new equipment. Once the tech has provisioned all of the equipment, and they have finished recording which equipment the customer is getting, he/she clicks a check box that pushes the information to a signature page. So far so good The problem that I have is I want to instantly pop a window that will allow the customer to login and sign for the equipment. My problem is this, the tech is going to be signed on using the Mid Tier. I am using the ViewFormServlet to indicate which form and Request to open, but I need it to open NOT as the tech, but as the customer. I've tried using the username= paramater, but no matter what I do, the form opens as the Technician. By the way, I'm not doing an open window to the form. Instead, I am opening a display only form with a view field. I am setting that view field to the page I want. Is there a way for me to get to where I want to be? I don't want to send a notification to the user via email as that will be subject to the vagaries of email and time! I want the tech to be able to just click and go. Get the sig and be done. I know that if I logout the tech, then the whole thing is going to die (at least that's what I expect to happen.) I suspect that there is a way of opening that new browser in the view field independant of the technician's session. Any ideas? Or do I just need to swallow and go the email route? Thanks in Advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
A little 6.3 mid tier help if you please!
ARS 6.3 Mid Tier 6.3 Apache Here's the deal I have a form used by the field techs when refreshing new equipment. Once the tech has provisioned all of the equipment, and they have finished recording which equipment the customer is getting, he/she clicks a check box that pushes the information to a signature page. So far so good The problem that I have is I want to instantly pop a window that will allow the customer to login and sign for the equipment. My problem is this, the tech is going to be signed on using the Mid Tier. I am using the ViewFormServlet to indicate which form and Request to open, but I need it to open NOT as the tech, but as the customer. I've tried using the username= paramater, but no matter what I do, the form opens as the Technician. By the way, I'm not doing an open window to the form. Instead, I am opening a display only form with a view field. I am setting that view field to the page I want. Is there a way for me to get to where I want to be? I don't want to send a notification to the user via email as that will be subject to the vagaries of email and time! I want the tech to be able to just click and go. Get the sig and be done. I know that if I logout the tech, then the whole thing is going to die (at least that's what I expect to happen.) I suspect that there is a way of opening that new browser in the view field independant of the technician's session. Any ideas? Or do I just need to swallow and go the email route? Thanks in Advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: A little 6.3 mid tier help if you please!
Go ahead and logout the technician using the Logout Servlet. Use the goto parameter to re-open your signature (which will also force a login for the client). Something like... /arsys/servlet/LogoutServlet?goto=/arsys/forms/ ?eid= Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Saturday, May 09, 2009 4:22 PM To: arslist@ARSLIST.ORG Subject: A little 6.3 mid tier help if you please! ARS 6.3 Mid Tier 6.3 Apache Here's the deal I have a form used by the field techs when refreshing new equipment. Once the tech has provisioned all of the equipment, and they have finished recording which equipment the customer is getting, he/she clicks a check box that pushes the information to a signature page. So far so good The problem that I have is I want to instantly pop a window that will allow the customer to login and sign for the equipment. My problem is this, the tech is going to be signed on using the Mid Tier. I am using the ViewFormServlet to indicate which form and Request to open, but I need it to open NOT as the tech, but as the customer. I've tried using the username= paramater, but no matter what I do, the form opens as the Technician. By the way, I'm not doing an open window to the form. Instead, I am opening a display only form with a view field. I am setting that view field to the page I want. Is there a way for me to get to where I want to be? I don't want to send a notification to the user via email as that will be subject to the vagaries of email and time! I want the tech to be able to just click and go. Get the sig and be done. I know that if I logout the tech, then the whole thing is going to die (at least that's what I expect to happen.) I suspect that there is a way of opening that new browser in the view field independant of the technician's session. Any ideas? Or do I just need to swallow and go the email route? Thanks in Advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: A little 6.3 mid tier help if you please!
Warren, I would think about this as an idea... BasicGuide-630.2006.05.09.pdf Pg: 619 -- Application-Confirm-Password You can build a dialog to capture the other users password and submit it it as a customer signature record. If the password is valid then a record would be created. If not, then an error should be thrown. Then the tech can finish up anything they need to and submit the whole set of data. :) Or workflow can auto trigger all of that from the dialog when the customer signature submit works. :) Just make sure that the customer could login and sign the records later too and I think you should be good to go. That way the tech could finish it pending a signature when the customer is not there, and the customer could sign for it later. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Sat, May 9, 2009 at 5:21 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** ARS 6.3 Mid Tier 6.3 Apache Here's the deal I have a form used by the field techs when refreshing new equipment. Once the tech has provisioned all of the equipment, and they have finished recording which equipment the customer is getting, he/she clicks a check box that pushes the information to a signature page. So far so good The problem that I have is I want to instantly pop a window that will allow the customer to login and sign for the equipment. My problem is this, the tech is going to be signed on using the Mid Tier. I am using the ViewFormServlet to indicate which form and Request to open, but I need it to open NOT as the tech, but as the customer. I've tried using the username= paramater, but no matter what I do, the form opens as the Technician. By the way, I'm not doing an open window to the form. Instead, I am opening a display only form with a view field. I am setting that view field to the page I want. Is there a way for me to get to where I want to be? I don't want to send a notification to the user via email as that will be subject to the vagaries of email and time! I want the tech to be able to just click and go. Get the sig and be done. I know that if I logout the tech, then the whole thing is going to die (at least that's what I expect to happen.) I suspect that there is a way of opening that new browser in the view field independant of the technician's session. Any ideas? Or do I just need to swallow and go the email route? Thanks in Advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: A little 6.3 mid tier help if you please!
Warren, Oh... strike that.. that only checks the current users password. Doh... -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Sat, May 9, 2009 at 6:40 PM, Carey Matthew Black black@gmail.com wrote: Warren, I would think about this as an idea... BasicGuide-630.2006.05.09.pdf Pg: 619 -- Application-Confirm-Password You can build a dialog to capture the other users password and submit it it as a customer signature record. If the password is valid then a record would be created. If not, then an error should be thrown. Then the tech can finish up anything they need to and submit the whole set of data. :) Or workflow can auto trigger all of that from the dialog when the customer signature submit works. :) Just make sure that the customer could login and sign the records later too and I think you should be good to go. That way the tech could finish it pending a signature when the customer is not there, and the customer could sign for it later. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Sat, May 9, 2009 at 5:21 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** ARS 6.3 Mid Tier 6.3 Apache Here's the deal I have a form used by the field techs when refreshing new equipment. Once the tech has provisioned all of the equipment, and they have finished recording which equipment the customer is getting, he/she clicks a check box that pushes the information to a signature page. So far so good The problem that I have is I want to instantly pop a window that will allow the customer to login and sign for the equipment. My problem is this, the tech is going to be signed on using the Mid Tier. I am using the ViewFormServlet to indicate which form and Request to open, but I need it to open NOT as the tech, but as the customer. I've tried using the username= paramater, but no matter what I do, the form opens as the Technician. By the way, I'm not doing an open window to the form. Instead, I am opening a display only form with a view field. I am setting that view field to the page I want. Is there a way for me to get to where I want to be? I don't want to send a notification to the user via email as that will be subject to the vagaries of email and time! I want the tech to be able to just click and go. Get the sig and be done. I know that if I logout the tech, then the whole thing is going to die (at least that's what I expect to happen.) I suspect that there is a way of opening that new browser in the view field independant of the technician's session. Any ideas? Or do I just need to swallow and go the email route? Thanks in Advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: A little 6.3 mid tier help if you please!
Warren, Ok... how about this... :) Put together a small JSP page that would authenticate against the ARS Server then submit a record and then logout. If you know a little Java and HTML it should not be to hard to whip that up. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Sat, May 9, 2009 at 6:49 PM, Carey Matthew Black black@gmail.com wrote: Warren, Oh... strike that.. that only checks the current users password. Doh... -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Sat, May 9, 2009 at 6:40 PM, Carey Matthew Black black@gmail.com wrote: Warren, I would think about this as an idea... BasicGuide-630.2006.05.09.pdf Pg: 619 -- Application-Confirm-Password You can build a dialog to capture the other users password and submit it it as a customer signature record. If the password is valid then a record would be created. If not, then an error should be thrown. Then the tech can finish up anything they need to and submit the whole set of data. :) Or workflow can auto trigger all of that from the dialog when the customer signature submit works. :) Just make sure that the customer could login and sign the records later too and I think you should be good to go. That way the tech could finish it pending a signature when the customer is not there, and the customer could sign for it later. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Sat, May 9, 2009 at 5:21 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** ARS 6.3 Mid Tier 6.3 Apache Here's the deal I have a form used by the field techs when refreshing new equipment. Once the tech has provisioned all of the equipment, and they have finished recording which equipment the customer is getting, he/she clicks a check box that pushes the information to a signature page. So far so good The problem that I have is I want to instantly pop a window that will allow the customer to login and sign for the equipment. My problem is this, the tech is going to be signed on using the Mid Tier. I am using the ViewFormServlet to indicate which form and Request to open, but I need it to open NOT as the tech, but as the customer. I've tried using the username= paramater, but no matter what I do, the form opens as the Technician. By the way, I'm not doing an open window to the form. Instead, I am opening a display only form with a view field. I am setting that view field to the page I want. Is there a way for me to get to where I want to be? I don't want to send a notification to the user via email as that will be subject to the vagaries of email and time! I want the tech to be able to just click and go. Get the sig and be done. I know that if I logout the tech, then the whole thing is going to die (at least that's what I expect to happen.) I suspect that there is a way of opening that new browser in the view field independant of the technician's session. Any ideas? Or do I just need to swallow and go the email route? Thanks in Advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
RESOLVED: Mid-Tier help
Update: I got it working by doing the following: Uninstall MT, Uninstall Tomcat. Download tomcat 5.5. from apache.org. Install tomcat 5.5 manually Install mid-tier (without tomcat) Reboot Works like a charm. Something about remedy installing tomcat wasn't working. Thanks so much to all who helped! Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 08, 2008 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Sorry we couldn't find an answer for you. Please do let us all know what the final solution is. You've got me curious now. J --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 5:46 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help Yeah, I did that, it still doesn't work. I have support engaged now, I've used enough of you guys' time. Thanks a ton for all of your help! Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 08, 2008 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Now that you have the right version of Java it might make sense to reinstall the mid-tier --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help Yeah, thanks a lot J I saw in my Mid-Tier log files the following line if it helps anyone: Apr 8, 2008 3:13:42 PM - SEVERE (com.remedy.log) : BMC Remedy Mid Tier version 7.1.00 Build 200708221849 Apr 8, 2008 3:13:45 PM - WARNING (com.remedy.log.SERVLET) : No File Entries were found in server - server Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company =__ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RESOLVED: Mid-Tier help
A side note: I had a similar issue trying to get Tomcat to install during the MT install and it turned out that Tomcat didn't like that my TEMP folder has spaces in it. I changed my TEMP to c:\temp and it worked fine. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, April 10, 2008 11:55 AM To: arslist@ARSLIST.ORG Subject: RESOLVED: Mid-Tier help ** Update: I got it working by doing the following: Uninstall MT, Uninstall Tomcat. Download tomcat 5.5. from apache.org. Install tomcat 5.5 manually Install mid-tier (without tomcat) Reboot Works like a charm. Something about remedy installing tomcat wasn't working. Thanks so much to all who helped! Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 08, 2008 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Sorry we couldn't find an answer for you. Please do let us all know what the final solution is. You've got me curious now. J --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 5:46 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help Yeah, I did that, it still doesn't work. I have support engaged now, I've used enough of you guys' time. Thanks a ton for all of your help! Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 08, 2008 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Now that you have the right version of Java it might make sense to reinstall the mid-tier --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help Yeah, thanks a lot J I saw in my Mid-Tier log files the following line if it helps anyone: Apr 8, 2008 3:13:42 PM - SEVERE (com.remedy.log) : BMC Remedy Mid Tier version 7.1.00 Build 200708221849 Apr 8, 2008 3:13:45 PM - WARNING (com.remedy.log.SERVLET) : No File Entries were found in server - server Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company =__ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
I'll be sure to enlighten you on my stupidity J Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 08, 2008 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Sorry we couldn't find an answer for you. Please do let us all know what the final solution is. You've got me curious now. J --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 5:46 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help Yeah, I did that, it still doesn't work. I have support engaged now, I've used enough of you guys' time. Thanks a ton for all of your help! Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 08, 2008 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Now that you have the right version of Java it might make sense to reinstall the mid-tier --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help Yeah, thanks a lot J I saw in my Mid-Tier log files the following line if it helps anyone: Apr 8, 2008 3:13:42 PM - SEVERE (com.remedy.log) : BMC Remedy Mid Tier version 7.1.00 Build 200708221849 Apr 8, 2008 3:13:45 PM - WARNING (com.remedy.log.SERVLET) : No File Entries were found in server - server Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company =__ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
FW: Mid-Tier help
Hi Gary, Just cross check whether there is any port conflict between IIS Apache. Thivagar Sankaran Remedy Developer ITIL - Foundation Certified _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, April 07, 2008 3:37 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier help I have installed Mid-Tier with IIS6 and Tomcat. I go in and try to open my config.jsp page, and it gives me the Page cannot be displayed error. Do I need to go in and tell IIS where my website is loaded, or maybe set an alias? I installed Mid-Tier in the default C:/Program Files/AR System/Mid Tier folder. I also went into ISAPI filters under Web Sites in IIS and told it .jsp to open with TomCat. Win 2k3 32-bit Remedy 7.1 Mid-Tier 7.1 Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Mid-Tier help
Yes, I think I did. I went into IIS, under Websites, Properties, ISAPI Filters, and added Jakarta/Config/something.dll as the .jsp filter. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, April 07, 2008 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Did you configure/verify the ISAPI settings for Tomcat/IIS? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, April 07, 2008 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Sounds like either a Tomcat variable or a system variable or Flashboards was installed before the JVM and needs to be reinstalled. First, Tomcat. Do you have an interface like this and is the correct path to the jvm.dll in the field? Second, check your system environmental variables and ensure that the path to the java bin\client folder in the in Path. For example: C:\Program Files\Java\j2re1.4.2_07\bin\client Third, check the arfbserver.log file in the flashboards install folder to see if that has any clues as to why flashboards won't start. Fourth, check out the fbserver.bat file. Use: fbserver.bat uninstall to uninstall Flashboards Then use: Fbserver.bat install full path to java vm dll flashboard install path libver You can find libver by looking for the flashd??.jar file. The ?? is the libver. --- J.T. Shyman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Re: Mid-Tier help
Thanks, JT, I'll look into all of this information. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, April 07, 2008 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Sounds like either a Tomcat variable or a system variable or Flashboards was installed before the JVM and needs to be reinstalled. First, Tomcat. Do you have an interface like this and is the correct path to the jvm.dll in the field? Second, check your system environmental variables and ensure that the path to the java bin\client folder in the in Path. For example: C:\Program Files\Java\j2re1.4.2_07\bin\client Third, check the arfbserver.log file in the flashboards install folder to see if that has any clues as to why flashboards won't start. Fourth, check out the fbserver.bat file. Use: fbserver.bat uninstall to uninstall Flashboards Then use: Fbserver.bat install full path to java vm dll flashboard install path libver You can find libver by looking for the flashd??.jar file. The ?? is the libver. --- J.T. Shyman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Re: Mid-Tier help
First: Yes, I do have what you have shown for your first point, except I have j2re1.4.2_17. I also checked to make sure that dll file existed. Second: there was a path for j2re1.6.0_05, so I added C:\Program Files\Java\j2re1.4.2_17\bin\client. Didn't seem to help Third: I checked and am seeing the following errors for fbserver: FlashScheduler-Worker-1 FlashServer 2008-04-03 10:22:22,952 ***ERROR Could not login to arserver SERVER It was giving an authentication error, but that was yesterday morning, and I've tried to restart it several times since then, even re-installed it. I'm nto seeing any errors today in the log, in fact, it hasn't been touched since yesterday morning. In the Event Viewer, I'm receiving the following errors for Flashboard: The LoadLibrary function failed for the following reason: The specified module could not be found. Could not load the Java Virtual Machine. The BMC Remedy Flashboards Server service failed to start. Fourth: Whenever I try to run fbserver.bat uninstall I get the following: '\arflashd' is not recognized as an internal or external command, operable program or batch file. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, April 07, 2008 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Sounds like either a Tomcat variable or a system variable or Flashboards was installed before the JVM and needs to be reinstalled. First, Tomcat. Do you have an interface like this and is the correct path to the jvm.dll in the field? Second, check your system environmental variables and ensure that the path to the java bin\client folder in the in Path. For example: C:\Program Files\Java\j2re1.4.2_07\bin\client Third, check the arfbserver.log file in the flashboards install folder to see if that has any clues as to why flashboards won't start. Fourth, check out the fbserver.bat file. Use: fbserver.bat uninstall to uninstall Flashboards Then use: Fbserver.bat install full path to java vm dll flashboard install path libver You can find libver by looking for the flashd??.jar file. The ?? is the libver. --- J.T. Shyman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Re: Mid-Tier help
Additionally: I still cannot get Tomcat to stay up and running. I noticed in the Tomcat directory, there is a logs directory. I looked in it, and in stdout.log, there is the following line: This release of Apache Tomcat was packaged to run on J2SE 5.0 or later. It can be run on earlier JVMs by downloading and installing a compatibility package from the Apache Tomcat binary download page. I did a java -version and got the following: java version 1.4.2_17 Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_17-b06) Java HotSpot(TM) Client VM (build 1.4.2_17-b06, mixed mode) Is my Java 2 RE, SE, 1.4.2_17-b06 the same the as J2SE 5.0, but newer? Please excuse my confusion, as there are so many different java process you have to load, it's not clear to me what I need. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, April 07, 2008 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Sounds like either a Tomcat variable or a system variable or Flashboards was installed before the JVM and needs to be reinstalled. First, Tomcat. Do you have an interface like this and is the correct path to the jvm.dll in the field? Second, check your system environmental variables and ensure that the path to the java bin\client folder in the in Path. For example: C:\Program Files\Java\j2re1.4.2_07\bin\client Third, check the arfbserver.log file in the flashboards install folder to see if that has any clues as to why flashboards won't start. Fourth, check out the fbserver.bat file. Use: fbserver.bat uninstall to uninstall Flashboards Then use: Fbserver.bat install full path to java vm dll flashboard install path libver You can find libver by looking for the flashd??.jar file. The ?? is the libver. --- J.T. Shyman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Re: Mid-Tier help
Additionally, the server hardware is 64-bit, and the OS is 32-bit if this means anything to you. Mid-Tier and Arserver and DB are all on same box. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, April 07, 2008 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Sounds like either a Tomcat variable or a system variable or Flashboards was installed before the JVM and needs to be reinstalled. First, Tomcat. Do you have an interface like this and is the correct path to the jvm.dll in the field? Second, check your system environmental variables and ensure that the path to the java bin\client folder in the in Path. For example: C:\Program Files\Java\j2re1.4.2_07\bin\client Third, check the arfbserver.log file in the flashboards install folder to see if that has any clues as to why flashboards won't start. Fourth, check out the fbserver.bat file. Use: fbserver.bat uninstall to uninstall Flashboards Then use: Fbserver.bat install full path to java vm dll flashboard install path libver You can find libver by looking for the flashd??.jar file. The ?? is the libver. --- J.T. Shyman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Re: Mid-Tier help
Gary, I think 1.4 is older than Java 5. I think 1.5 is Java 5. http://en.wikipedia.org/wiki/Java_version_history Updating java might be a good place to start to see if Tomcat will run. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help Additionally: I still cannot get Tomcat to stay up and running. I noticed in the Tomcat directory, there is a logs directory. I looked in it, and in stdout.log, there is the following line: This release of Apache Tomcat was packaged to run on J2SE 5.0 or later. It can be run on earlier JVMs by downloading and installing a compatibility package from the Apache Tomcat binary download page. I did a java -version and got the following: java version 1.4.2_17 Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_17-b06) Java HotSpot(TM) Client VM (build 1.4.2_17-b06, mixed mode) Is my Java 2 RE, SE, 1.4.2_17-b06 the same the as J2SE 5.0, but newer? Please excuse my confusion, as there are so many different java process you have to load, it's not clear to me what I need. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
Thanks, JT. I updated to 1.6, and at least now Tomcat works. I had to go into tomcat and change the Java directory to 1.6, and I went into my Path variable and added the path to 1.6 in there as an environment variable. Still, my mid-tier just won't come up. In my IIS Admin tool, under websites, arsys isn't listed. The only thing listed is Default Web Site, and a sharepoint site. Do I need to associate my arsys website somewhere with IIS? I just don't see where IIS sees my website. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 08, 2008 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Gary, I think 1.4 is older than Java 5. I think 1.5 is Java 5. http://en.wikipedia.org/wiki/Java_version_history Updating java might be a good place to start to see if Tomcat will run. --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help Additionally: I still cannot get Tomcat to stay up and running. I noticed in the Tomcat directory, there is a logs directory. I looked in it, and in stdout.log, there is the following line: This release of Apache Tomcat was packaged to run on J2SE 5.0 or later. It can be run on earlier JVMs by downloading and installing a compatibility package from the Apache Tomcat binary download page. I did a java -version and got the following: java version 1.4.2_17 Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_17-b06) Java HotSpot(TM) Client VM (build 1.4.2_17-b06, mixed mode) Is my Java 2 RE, SE, 1.4.2_17-b06 the same the as J2SE 5.0, but newer? Please excuse my confusion, as there are so many different java process you have to load, it's not clear to me what I need. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
Junior, Are we going to have to put a limit on the number of emails that you are allowed to send a day? :P Put the darn thing on a Linux box and be done with it. :P Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 14:55 To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Thanks, JT. I updated to 1.6, and at least now Tomcat works. I had to go into tomcat and change the Java directory to 1.6, and I went into my Path variable and added the path to 1.6 in there as an environment variable. Still, my mid-tier just won't come up. In my IIS Admin tool, under websites, arsys isn't listed. The only thing listed is Default Web Site, and a sharepoint site. Do I need to associate my arsys website somewhere with IIS? I just don't see where IIS sees my website. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 08, 2008 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Gary, I think 1.4 is older than Java 5. I think 1.5 is Java 5. http://en.wikipedia.org/wiki/Java_version_history Updating java might be a good place to start to see if Tomcat will run. --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help Additionally: I still cannot get Tomcat to stay up and running. I noticed in the Tomcat directory, there is a logs directory. I looked in it, and in stdout.log, there is the following line: This release of Apache Tomcat was packaged to run on J2SE 5.0 or later. It can be run on earlier JVMs by downloading and installing a compatibility package from the Apache Tomcat binary download page. I did a java -version and got the following: java version 1.4.2_17 Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_17-b06) Java HotSpot(TM) Client VM (build 1.4.2_17-b06, mixed mode) Is my Java 2 RE, SE, 1.4.2_17-b06 the same the as J2SE 5.0, but newer? Please excuse my confusion, as there are so many different java process you have to load, it's not clear to me what I need. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
Yeah, thanks a lot J I saw in my Mid-Tier log files the following line if it helps anyone: Apr 8, 2008 3:13:42 PM - SEVERE (com.remedy.log) : BMC Remedy Mid Tier version 7.1.00 Build 200708221849 Apr 8, 2008 3:13:45 PM - WARNING (com.remedy.log.SERVLET) : No File Entries were found in server - server Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Tuesday, April 08, 2008 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Junior, Are we going to have to put a limit on the number of emails that you are allowed to send a day? :P Put the darn thing on a Linux box and be done with it. :P Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 14:55 To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Thanks, JT. I updated to 1.6, and at least now Tomcat works. I had to go into tomcat and change the Java directory to 1.6, and I went into my Path variable and added the path to 1.6 in there as an environment variable. Still, my mid-tier just won't come up. In my IIS Admin tool, under websites, arsys isn't listed. The only thing listed is Default Web Site, and a sharepoint site. Do I need to associate my arsys website somewhere with IIS? I just don't see where IIS sees my website. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 08, 2008 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Gary, I think 1.4 is older than Java 5. I think 1.5 is Java 5. http://en.wikipedia.org/wiki/Java_version_history Updating java might be a good place to start to see if Tomcat will run. --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help Additionally: I still cannot get Tomcat to stay up and running. I noticed in the Tomcat directory, there is a logs directory. I looked in it, and in stdout.log, there is the following line: This release of Apache Tomcat was packaged to run on J2SE 5.0 or later. It can be run on earlier JVMs by downloading and installing a compatibility package from the Apache Tomcat binary download page. I did a java -version and got the following: java version 1.4.2_17 Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_17-b06) Java HotSpot(TM) Client VM (build 1.4.2_17-b06, mixed mode) Is my Java 2 RE, SE, 1.4.2_17-b06 the same the as J2SE 5.0, but newer? Please excuse my confusion, as there are so many different java process you have to load, it's not clear to me what I need. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
You should have an arsys.xml file somewhere under your Tomcat installation that shows the system how to re-direct. I'm not a web guru but essentially this is what happens: Tomcat is listening on a port (8080 by default) and recieves a request like http://myserver:8080/arsys/etc It knows someome is looking for it (Tomcat) due to the port-specific request and to look for a file called arsys.xml based off of the path extension of /arsys - everything else after that exists in the JSP engine. What happens if you do http://myservername:8080/ ? Also, did you find the arsys.xml file? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Yeah, thanks a lot J I saw in my Mid-Tier log files the following line if it helps anyone: Apr 8, 2008 3:13:42 PM - SEVERE (com.remedy.log) : BMC Remedy Mid Tier version 7.1.00 Build 200708221849 Apr 8, 2008 3:13:45 PM - WARNING (com.remedy.log.SERVLET) : No File Entries were found in server - server Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Tuesday, April 08, 2008 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Junior, Are we going to have to put a limit on the number of emails that you are allowed to send a day? :P Put the darn thing on a Linux box and be done with it. :P Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 14:55 To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Thanks, JT. I updated to 1.6, and at least now Tomcat works. I had to go into tomcat and change the Java directory to 1.6, and I went into my Path variable and added the path to 1.6 in there as an environment variable. Still, my mid-tier just won't come up. In my IIS Admin tool, under websites, arsys isn't listed. The only thing listed is Default Web Site, and a sharepoint site. Do I need to associate my arsys website somewhere with IIS? I just don't see where IIS sees my website. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 08, 2008 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Gary, I think 1.4 is older than Java 5. I think 1.5 is Java 5. http://en.wikipedia.org/wiki/Java_version_history Updating java might be a good place to start to see if Tomcat will run. --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help Additionally: I still cannot get Tomcat to stay up and running. I noticed in the Tomcat directory, there is a logs directory. I looked in it, and in stdout.log, there is the following line: This release of Apache Tomcat was packaged to run on J2SE 5.0 or later. It can be run on earlier JVMs by downloading and installing a compatibility package from the Apache Tomcat binary download page. I did a java -version and got the following: java version 1.4.2_17 Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_17-b06) Java HotSpot(TM) Client VM (build 1.4.2_17-b06, mixed mode) Is my Java 2 RE, SE, 1.4.2_17-b06 the same the as J2SE 5.0, but newer? Please excuse my confusion, as there are so many different java process you have to load, it's not clear to me what I need. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have
Re: Mid-Tier help
I found the arsys.xml file, it's under C:\Program Files\Apache Software Foundation\Tomcat-5.5.17\conf\Catalina\localhost If I go to http://myservername:8080/ then nothing happens, I get an Internet Explorer Cannot Display the Webpage Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, April 08, 2008 3:40 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** You should have an arsys.xml file somewhere under your Tomcat installation that shows the system how to re-direct. I'm not a web guru but essentially this is what happens: Tomcat is listening on a port (8080 by default) and recieves a request like http://myserver:8080/arsys/etc It knows someome is looking for it (Tomcat) due to the port-specific request and to look for a file called arsys.xml based off of the path extension of /arsys - everything else after that exists in the JSP engine. What happens if you do http://myservername:8080/ ? Also, did you find the arsys.xml file? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Yeah, thanks a lot J I saw in my Mid-Tier log files the following line if it helps anyone: Apr 8, 2008 3:13:42 PM - SEVERE (com.remedy.log) : BMC Remedy Mid Tier version 7.1.00 Build 200708221849 Apr 8, 2008 3:13:45 PM - WARNING (com.remedy.log.SERVLET) : No File Entries were found in server - server Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
Do you by any chance have both the Apache HTTP server and IIS running? If so disable Apache (been there, done that.it's not a hard mistake to make actually). From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 4:01 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** I found the arsys.xml file, it's under C:\Program Files\Apache Software Foundation\Tomcat-5.5.17\conf\Catalina\localhost If I go to http://myservername:8080/ then nothing happens, I get an Internet Explorer Cannot Display the Webpage Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, April 08, 2008 3:40 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** You should have an arsys.xml file somewhere under your Tomcat installation that shows the system how to re-direct. I'm not a web guru but essentially this is what happens: Tomcat is listening on a port (8080 by default) and recieves a request like http://myserver:8080/arsys/etc It knows someome is looking for it (Tomcat) due to the port-specific request and to look for a file called arsys.xml based off of the path extension of /arsys - everything else after that exists in the JSP engine. What happens if you do http://myservername:8080/ ? Also, did you find the arsys.xml file? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Yeah, thanks a lot J I saw in my Mid-Tier log files the following line if it helps anyone: Apr 8, 2008 3:13:42 PM - SEVERE (com.remedy.log) : BMC Remedy Mid Tier version 7.1.00 Build 200708221849 Apr 8, 2008 3:13:45 PM - WARNING (com.remedy.log.SERVLET) : No File Entries were found in server - server Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
Unfortunately, no Apache HTTP server is running. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, April 08, 2008 4:02 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Do you by any chance have both the Apache HTTP server and IIS running? If so disable Apache (been there, done that.it's not a hard mistake to make actually). From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 4:01 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** I found the arsys.xml file, it's under C:\Program Files\Apache Software Foundation\Tomcat-5.5.17\conf\Catalina\localhost If I go to http://myservername:8080/ then nothing happens, I get an Internet Explorer Cannot Display the Webpage Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, April 08, 2008 3:40 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** You should have an arsys.xml file somewhere under your Tomcat installation that shows the system how to re-direct. I'm not a web guru but essentially this is what happens: Tomcat is listening on a port (8080 by default) and recieves a request like http://myserver:8080/arsys/etc It knows someome is looking for it (Tomcat) due to the port-specific request and to look for a file called arsys.xml based off of the path extension of /arsys - everything else after that exists in the JSP engine. What happens if you do http://myservername:8080/ ? Also, did you find the arsys.xml file? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Yeah, thanks a lot J I saw in my Mid-Tier log files the following line if it helps anyone: Apr 8, 2008 3:13:42 PM - SEVERE (com.remedy.log) : BMC Remedy Mid Tier version 7.1.00 Build 200708221849 Apr 8, 2008 3:13:45 PM - WARNING (com.remedy.log.SERVLET) : No File Entries were found in server - server Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
Now that you have the right version of Java it might make sense to reinstall the mid-tier --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help Yeah, thanks a lot :-) I saw in my Mid-Tier log files the following line if it helps anyone: Apr 8, 2008 3:13:42 PM - SEVERE (com.remedy.log) : BMC Remedy Mid Tier version 7.1.00 Build 200708221849 Apr 8, 2008 3:13:45 PM - WARNING (com.remedy.log.SERVLET) : No File Entries were found in server - server Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company =__ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
Yeah, I did that, it still doesn't work. I have support engaged now, I've used enough of you guys' time. Thanks a ton for all of your help! Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 08, 2008 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Now that you have the right version of Java it might make sense to reinstall the mid-tier --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help Yeah, thanks a lot J I saw in my Mid-Tier log files the following line if it helps anyone: Apr 8, 2008 3:13:42 PM - SEVERE (com.remedy.log) : BMC Remedy Mid Tier version 7.1.00 Build 200708221849 Apr 8, 2008 3:13:45 PM - WARNING (com.remedy.log.SERVLET) : No File Entries were found in server - server Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company =__ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
Sorry we couldn't find an answer for you. Please do let us all know what the final solution is. You've got me curious now. :-) --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 5:46 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help Yeah, I did that, it still doesn't work. I have support engaged now, I've used enough of you guys' time. Thanks a ton for all of your help! Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 08, 2008 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Now that you have the right version of Java it might make sense to reinstall the mid-tier --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help Yeah, thanks a lot :-) I saw in my Mid-Tier log files the following line if it helps anyone: Apr 8, 2008 3:13:42 PM - SEVERE (com.remedy.log) : BMC Remedy Mid Tier version 7.1.00 Build 200708221849 Apr 8, 2008 3:13:45 PM - WARNING (com.remedy.log.SERVLET) : No File Entries were found in server - server Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company =__ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
It's probably a Tomcat issue, I'd think. I'm not entirely familiar with Tomcat, as I'm still running New Atlanta, but there must be a way by which you configure the location of applications...and that's probably missing on your server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, April 07, 2008 2:37 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier help ** I have installed Mid-Tier with IIS6 and Tomcat. I go in and try to open my config.jsp page, and it gives me the Page cannot be displayed error. Do I need to go in and tell IIS where my website is loaded, or maybe set an alias? I installed Mid-Tier in the default C:/Program Files/AR System/Mid Tier folder. I also went into ISAPI filters under Web Sites in IIS and told it .jsp to open with TomCat. Win 2k3 32-bit Remedy 7.1 Mid-Tier 7.1 Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
Gary, try these steps and let us know the results. First off, check to see if the Apache/Tomcat service is running. There should be a windows service or, depending on the version of Tomcat, an application you can find in the start menu. Second, by default it should run on port 8080 so try going to http://server:8080/arsys and see if you get the login page. If so try http://server:8080/arsys/shared/config/config/jsp --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, April 07, 2008 3:37 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier help I have installed Mid-Tier with IIS6 and Tomcat. I go in and try to open my config.jsp page, and it gives me the Page cannot be displayed error. Do I need to go in and tell IIS where my website is loaded, or maybe set an alias? I installed Mid-Tier in the default C:/Program Files/AR System/Mid Tier folder. I also went into ISAPI filters under Web Sites in IIS and told it .jsp to open with TomCat. Win 2k3 32-bit Remedy 7.1 Mid-Tier 7.1 Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Mid-Tier help
I have installed Mid-Tier with IIS6 and Tomcat. I go in and try to open my config.jsp page, and it gives me the Page cannot be displayed error. Do I need to go in and tell IIS where my website is loaded, or maybe set an alias? I installed Mid-Tier in the default C:/Program Files/AR System/Mid Tier folder. I also went into ISAPI filters under Web Sites in IIS and told it .jsp to open with TomCat. Win 2k3 32-bit Remedy 7.1 Mid-Tier 7.1 Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
This is what we were leaning towards. We start TomCat and it just instantly stops. We cannot get it to stay started. We looked into event viewer, and noticed that flashboards was throwing an error that it could not find the JVM, but I installed one. Can anyone give us any help? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, April 07, 2008 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Gary, try these steps and let us know the results. First off, check to see if the Apache/Tomcat service is running. There should be a windows service or, depending on the version of Tomcat, an application you can find in the start menu. Second, by default it should run on port 8080 so try going to http://server:8080/arsys and see if you get the login page. If so try http://server:8080/arsys/shared/config/config/jsp --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, April 07, 2008 3:37 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier help I have installed Mid-Tier with IIS6 and Tomcat. I go in and try to open my config.jsp page, and it gives me the Page cannot be displayed error. Do I need to go in and tell IIS where my website is loaded, or maybe set an alias? I installed Mid-Tier in the default C:/Program Files/AR System/Mid Tier folder. I also went into ISAPI filters under Web Sites in IIS and told it .jsp to open with TomCat. Win 2k3 32-bit Remedy 7.1 Mid-Tier 7.1 Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
You may have to reinstall tomcat now that the jvm is present - the installer will have missed making a number of settings. Did you really install it with IIS? If so, you only installed the Tomcat app server to provide IIS with a java server page capability - it connects with a shim, just as ServletExec would if you used it instead of tomcat - and the mid-tier will be on port 80 via IIS, not 8080 which is tomcat's own web server. I'm having to remember quite a ways back here, as I long since have gone with the built-in tomcat web server instead of IIS. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, April 07, 2008 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** This is what we were leaning towards. We start TomCat and it just instantly stops. We cannot get it to stay started. We looked into event viewer, and noticed that flashboards was throwing an error that it could not find the JVM, but I installed one. Can anyone give us any help? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, April 07, 2008 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Gary, try these steps and let us know the results. First off, check to see if the Apache/Tomcat service is running. There should be a windows service or, depending on the version of Tomcat, an application you can find in the start menu. Second, by default it should run on port 8080 so try going to http://server:8080/arsys and see if you get the login page. If so try http://server:8080/arsys/shared/config/config/jsp --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, April 07, 2008 3:37 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier help I have installed Mid-Tier with IIS6 and Tomcat. I go in and try to open my config.jsp page, and it gives me the Page cannot be displayed error. Do I need to go in and tell IIS where my website is loaded, or maybe set an alias? I installed Mid-Tier in the default C:/Program Files/AR System/Mid Tier folder. I also went into ISAPI filters under Web Sites in IIS and told it .jsp to open with TomCat. Win 2k3 32-bit Remedy 7.1 Mid-Tier 7.1 Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
Sounds like either a Tomcat variable or a system variable or Flashboards was installed before the JVM and needs to be reinstalled. First, Tomcat. Do you have an interface like this and is the correct path to the jvm.dll in the field? Second, check your system environmental variables and ensure that the path to the java bin\client folder in the in Path. For example: C:\Program Files\Java\j2re1.4.2_07\bin\client Third, check the arfbserver.log file in the flashboards install folder to see if that has any clues as to why flashboards won't start. Fourth, check out the fbserver.bat file. Use: fbserver.bat uninstall to uninstall Flashboards Then use: Fbserver.bat install full path to java vm dll flashboard install path libver You can find libver by looking for the flashd??.jar file. The ?? is the libver. --- J.T. Shyman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image002.jpg
Re: Mid-Tier help
Did you configure/verify the ISAPI settings for Tomcat/IIS? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, April 07, 2008 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Sounds like either a Tomcat variable or a system variable or Flashboards was installed before the JVM and needs to be reinstalled. First, Tomcat. Do you have an interface like this and is the correct path to the jvm.dll in the field? Second, check your system environmental variables and ensure that the path to the java bin\client folder in the in Path. For example: C:\Program Files\Java\j2re1.4.2_07\bin\client Third, check the arfbserver.log file in the flashboards install folder to see if that has any clues as to why flashboards won't start. Fourth, check out the fbserver.bat file. Use: fbserver.bat uninstall to uninstall Flashboards Then use: Fbserver.bat install full path to java vm dll flashboard install path libver You can find libver by looking for the flashd??.jar file. The ?? is the libver. --- J.T. Shyman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image002.jpg
