Re: What's going on with TuringSMI?
It appears that it was NOT a false alarm. I received an unofficial call from a TuringSMI account rep that is no longer employed, that wishes to remain anonymous, because TuringSMI is in the process of selling their North America Sales/Consulting services. And to top it off, my BMC rep is no longer with BMC as of last Thursday. There seems to be some confusion regarding the Support group. And no one is returning calls from anywhere ... lol ... or maybe hlol ... Susan On Thu, Oct 2, 2008 at 8:17 AM, Bradford Bingel [EMAIL PROTECTED] wrote: ** Still no confirmation . . . apologies for the (apparent) false alarm -- *From:* Bradford Bingel [mailto:[EMAIL PROTECTED] *Sent:* Tuesday, September 30, 2008 9:00 PM *To:* 'arslist@ARSLIST.ORG' *Subject:* RE: What's going on with TuringSMI? Heard a rumor that TuringSMI's BMC/Remedy unit was being acquired by another company . . . will check my sources and hope to confirm within 24 hours . . . -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Chapman, Gary *Sent:* Tuesday, September 30, 2008 6:15 AM *To:* arslist@ARSLIST.ORG *Subject:* What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
I am starting to hear from former (as of Friday) employees as well. Something happend, not sure what. hbr On Mon, Oct 6, 2008 at 12:31 PM, Susan Palmer [EMAIL PROTECTED] wrote: ** It appears that it was NOT a false alarm. I received an unofficial call from a TuringSMI account rep that is no longer employed, that wishes to remain anonymous, because TuringSMI is in the process of selling their North America Sales/Consulting services. And to top it off, my BMC rep is no longer with BMC as of last Thursday. There seems to be some confusion regarding the Support group. And no one is returning calls from anywhere ... lol ... or maybe hlol ... Susan On Thu, Oct 2, 2008 at 8:17 AM, Bradford Bingel [EMAIL PROTECTED] wrote: ** Still no confirmation . . . apologies for the (apparent) false alarm -- *From:* Bradford Bingel [mailto:[EMAIL PROTECTED] *Sent:* Tuesday, September 30, 2008 9:00 PM *To:* 'arslist@ARSLIST.ORG' *Subject:* RE: What's going on with TuringSMI? Heard a rumor that TuringSMI's BMC/Remedy unit was being acquired by another company . . . will check my sources and hope to confirm within 24 hours . . . -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Chapman, Gary *Sent:* Tuesday, September 30, 2008 6:15 AM *To:* arslist@ARSLIST.ORG *Subject:* What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Well, if it's true, and it sounds like it may well be, I would love to know who bought it up. Who's big enough? Column? One of the Indian firms? Why would Turing sell it all just months after buying lots of smaller firms, unless they figured they could make more off the sale of the practice than from the use of it? Interesting... Rick On Mon, Oct 6, 2008 at 10:49 AM, Howard Richter [EMAIL PROTECTED] wrote: ** I am starting to hear from former (as of Friday) employees as well. Something happend, not sure what. hbr On Mon, Oct 6, 2008 at 12:31 PM, Susan Palmer [EMAIL PROTECTED]wrote: ** It appears that it was NOT a false alarm. I received an unofficial call from a TuringSMI account rep that is no longer employed, that wishes to remain anonymous, because TuringSMI is in the process of selling their North America Sales/Consulting services. And to top it off, my BMC rep is no longer with BMC as of last Thursday. There seems to be some confusion regarding the Support group. And no one is returning calls from anywhere ... lol ... or maybe hlol ... Susan On Thu, Oct 2, 2008 at 8:17 AM, Bradford Bingel [EMAIL PROTECTED] wrote: ** Still no confirmation . . . apologies for the (apparent) false alarm -- *From:* Bradford Bingel [mailto:[EMAIL PROTECTED] *Sent:* Tuesday, September 30, 2008 9:00 PM *To:* 'arslist@ARSLIST.ORG' *Subject:* RE: What's going on with TuringSMI? Heard a rumor that TuringSMI's BMC/Remedy unit was being acquired by another company . . . will check my sources and hope to confirm within 24 hours . . . -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Chapman, Gary *Sent:* Tuesday, September 30, 2008 6:15 AM *To:* arslist@ARSLIST.ORG *Subject:* What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Rick, The purchase of EMS by TuringSMI fell through. I wonder how many of the other purchase offers made by TuringSMI did not proceed. Dave - [EMAIL PROTECTED] (Wireless) From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Mon Oct 06 19:49:10 2008 Subject: Re: What's going on with TuringSMI? ** Well, if it's true, and it sounds like it may well be, I would love to know who bought it up. Who's big enough? Column? One of the Indian firms? Why would Turing sell it all just months after buying lots of smaller firms, unless they figured they could make more off the sale of the practice than from the use of it? Interesting... Rick On Mon, Oct 6, 2008 at 10:49 AM, Howard Richter [EMAIL PROTECTED] wrote: ** I am starting to hear from former (as of Friday) employees as well. Something happend, not sure what. hbr On Mon, Oct 6, 2008 at 12:31 PM, Susan Palmer [EMAIL PROTECTED] wrote: ** It appears that it was NOT a false alarm. I received an unofficial call from a TuringSMI account rep that is no longer employed, that wishes to remain anonymous, because TuringSMI is in the process of selling their North America Sales/Consulting services. And to top it off, my BMC rep is no longer with BMC as of last Thursday. There seems to be some confusion regarding the Support group. And no one is returning calls from anywhere ... lol ... or maybe hlol ... Susan On Thu, Oct 2, 2008 at 8:17 AM, Bradford Bingel [EMAIL PROTECTED] wrote: ** Still no confirmation . . . apologies for the (apparent) false alarm From: Bradford Bingel [mailto:[EMAIL PROTECTED] Sent: Tuesday, September 30, 2008 9:00 PM To: 'arslist@ARSLIST.ORG' Subject: RE: What's going on with TuringSMI? Heard a rumor that TuringSMI's BMC/Remedy unit was being acquired by another company . . . will check my sources and hope to confirm within 24 hours . . . From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 6:15 AM To: arslist@ARSLIST.ORG Subject: What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: What's going on with TuringSMI?
Wow, I was not expecting this to get heated when I first sent the question to the list. Thanks to everyone who has replied both on and off list, your help has been appreciated. Unfortunately we were told point blank that we could not renew support as BMC would not accept it via Turing SMI. However, we have since been successful with another third party support company. Thanks again and lets hope we can turn the heat down and all get back to being friends. Cheers, Gary From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: 01 October 2008 23:30 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** Not only do I have active support with TuringSMI and we happen to be working on a nasty Audit issue currently, I just installed licenses Monday purchased via TuringSMI. I am VERY pleased with their support. My BMC Account rep was partnered in the transactions which included the 10/1/08 support renewal and the license purchases with TuringSMI. It bothers me that someone is using this list for harmful purposes and doesn't even identify who they are. If you have something to say be a man (so to speak) and be upfront with everyone. You may not like what I have to say but you always know when it's me saying it. Susan On Wed, Oct 1, 2008 at 3:07 PM, Matt Reinfeldt [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: Yes, that is true. And then BMC and Turing modified their relationship. This was done for various reasons and it is a more productive, positive partnership. As Susan can attest, TSMI's Support group is still providing support, with BMC's blessing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] Sent: Wednesday, October 01, 2008 2:15 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? Consulting Partner means that they are not able to sell licenses or support. They are only able to provide consulting services. They were a solution provider 2 weeks ago, able to sell licenses and support... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Still no confirmation . . . apologies for the (apparent) false alarm _ From: Bradford Bingel [mailto:[EMAIL PROTECTED] Sent: Tuesday, September 30, 2008 9:00 PM To: 'arslist@ARSLIST.ORG' Subject: RE: What's going on with TuringSMI? Heard a rumor that TuringSMI's BMC/Remedy unit was being acquired by another company . . . will check my sources and hope to confirm within 24 hours . . . _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 6:15 AM To: arslist@ARSLIST.ORG Subject: What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
I heard they were in financial trouble and owe money (Allegedly, to contractors and their major suppliers). They are no longer a solutions partner and can only provide consultancy. If I had any business with these guys I would be worried!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
I think prudence would call for one or more of these in future responses: 1) A response from someone who can speak for Turing. 2) Responses that are more than rumors. Rumors can cause damage to relationships of all kinds, and it would be unfortunate if Turing's were damaged for false reasons. If you don't have evidence to back up your rumor, prudence would dictate keeping it to yourself. 3) Not assuming something bad about Turing unless and until evidence appears to support those assumptions. Rick On Wed, Oct 1, 2008 at 7:48 AM, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: I heard they were in financial trouble and owe money (Allegedly, to contractors and their major suppliers). They are no longer a solutions partner and can only provide consultancy. If I had any business with these guys I would be worried!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Would you give us the courtesy of identifying yourself please? Thanks, Susan On Wed, Oct 1, 2008 at 9:48 AM, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: I heard they were in financial trouble and owe money (Allegedly, to contractors and their major suppliers). They are no longer a solutions partner and can only provide consultancy. If I had any business with these guys I would be worried!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Susan, I think I know where you are going. Lets not go down the rumor path, peoples jobs could be effected. HBR On Wed, Oct 1, 2008 at 12:31 PM, Susan Palmer [EMAIL PROTECTED] wrote: ** Would you give us the courtesy of identifying yourself please? Thanks, Susan On Wed, Oct 1, 2008 at 9:48 AM, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: I heard they were in financial trouble and owe money (Allegedly, to contractors and their major suppliers). They are no longer a solutions partner and can only provide consultancy. If I had any business with these guys I would be worried!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
If it helps any, I have dealt with Turing about slightly over a year ago, for an engagement in MD, and didn't have any payment problems with them. I got paid as scheduled in the contract.. And I second Rick.. Lets not let rumors fly and if any of these are true let a representative of Turing speak up for themselves.. We do not want to negatively impact any johs of contractors or consultants who may be currently engaged with them.. Joe - Original Message From: Susan Palmer [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 1, 2008 12:31:13 PM Subject: Re: What's going on with TuringSMI? ** Would you give us the courtesy of identifying yourself please? Thanks, Susan On Wed, Oct 1, 2008 at 9:48 AM, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: I heard they were in financial trouble and owe money (Allegedly, to contractors and their major suppliers). They are no longer a solutions partner and can only provide consultancy. If I had any business with these guys I would be worried!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Where am I going Howard? I support TuringSMI and they are my support vendor doing an excellent job. Susan On Wed, Oct 1, 2008 at 11:43 AM, Howard Richter [EMAIL PROTECTED] wrote: ** Susan, I think I know where you are going. Lets not go down the rumor path, peoples jobs could be effected. HBR On Wed, Oct 1, 2008 at 12:31 PM, Susan Palmer [EMAIL PROTECTED]wrote: ** Would you give us the courtesy of identifying yourself please? Thanks, Susan On Wed, Oct 1, 2008 at 9:48 AM, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: I heard they were in financial trouble and owe money (Allegedly, to contractors and their major suppliers). They are no longer a solutions partner and can only provide consultancy. If I had any business with these guys I would be worried!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
You are correct in what your view. Having spoken to numerous contractors (directly) and their suppliers (directly), I think rumour is too strong a notion. If you want evidence, you should have a look into this. Check the BMC web-site and companies house. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Susan, I agree, they have some great people working with them and for them and I hate to see rumors. Maybe someone who is with Turing and post to what is going on. Hbr On Wed, Oct 1, 2008 at 2:14 PM, Susan Palmer [EMAIL PROTECTED] wrote: ** Where am I going Howard? I support TuringSMI and they are my support vendor doing an excellent job. Susan On Wed, Oct 1, 2008 at 11:43 AM, Howard Richter [EMAIL PROTECTED] wrote: ** Susan, I think I know where you are going. Lets not go down the rumor path, peoples jobs could be effected. HBR On Wed, Oct 1, 2008 at 12:31 PM, Susan Palmer [EMAIL PROTECTED]wrote: ** Would you give us the courtesy of identifying yourself please? Thanks, Susan On Wed, Oct 1, 2008 at 9:48 AM, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: I heard they were in financial trouble and owe money (Allegedly, to contractors and their major suppliers). They are no longer a solutions partner and can only provide consultancy. If I had any business with these guys I would be worried!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
You mean this one? http://www.bmc.com/BMC/Partners/CDA/sfa_Partner_Listing_For_Partner_Type/0,3 911,5377102_20611262,00.html I see them there... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, October 01, 2008 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? You are correct in what your view. Having spoken to numerous contractors (directly) and their suppliers (directly), I think rumour is too strong a notion. If you want evidence, you should have a look into this. Check the BMC web-site and companies house. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Consulting Partner means that they are not able to sell licenses or support. They are only able to provide consulting services. They were a solution provider 2 weeks ago, able to sell licenses and support... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Yes, that is true. And then BMC and Turing modified their relationship. This was done for various reasons and it is a more productive, positive partnership. As Susan can attest, TSMI's Support group is still providing support, with BMC's blessing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, October 01, 2008 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? Consulting Partner means that they are not able to sell licenses or support. They are only able to provide consulting services. They were a solution provider 2 weeks ago, able to sell licenses and support... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Howard, Why are you calling me out for rumors? I did not provide any rumors and I'm taking offense to your insinuation. Susan On Wed, Oct 1, 2008 at 1:56 PM, Howard Richter [EMAIL PROTECTED] wrote: ** Susan, I agree, they have some great people working with them and for them and I hate to see rumors. Maybe someone who is with Turing and post to what is going on. Hbr On Wed, Oct 1, 2008 at 2:14 PM, Susan Palmer [EMAIL PROTECTED]wrote: ** Where am I going Howard? I support TuringSMI and they are my support vendor doing an excellent job. Susan On Wed, Oct 1, 2008 at 11:43 AM, Howard Richter [EMAIL PROTECTED]wrote: ** Susan, I think I know where you are going. Lets not go down the rumor path, peoples jobs could be effected. HBR On Wed, Oct 1, 2008 at 12:31 PM, Susan Palmer [EMAIL PROTECTED]wrote: ** Would you give us the courtesy of identifying yourself please? Thanks, Susan On Wed, Oct 1, 2008 at 9:48 AM, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: I heard they were in financial trouble and owe money (Allegedly, to contractors and their major suppliers). They are no longer a solutions partner and can only provide consultancy. If I had any business with these guys I would be worried!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Toby, that is your name right? I'd just like to agree with Matt, I've not long left TuringSMI, the Companies house website does show an old company prior to the Group creation in liquidation, this happened as part of the wider consolidation of EMEA, APAC and the expansion into the US territory some two years ago. HTH -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt Sent: 01 October 2008 21:08 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? Yes, that is true. And then BMC and Turing modified their relationship. This was done for various reasons and it is a more productive, positive partnership. As Susan can attest, TSMI's Support group is still providing support, with BMC's blessing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, October 01, 2008 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? Consulting Partner means that they are not able to sell licenses or support. They are only able to provide consulting services. They were a solution provider 2 weeks ago, able to sell licenses and support... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
That's assuming that BMC keeps their web site up to date better than they used to, which was practically not at all. My former consulting company had incorrect and missing data about them on BMC's partner site for years, despite numerous requests to update it. I would trust nothing short of an official announcement from either BMC or Turing, which is up to them to decide whether to publish. Rick On Wed, Oct 1, 2008 at 12:14 PM, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Consulting Partner means that they are not able to sell licenses or support. They are only able to provide consulting services. They were a solution provider 2 weeks ago, able to sell licenses and support... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Not only do I have active support with TuringSMI and we happen to be working on a nasty Audit issue currently, I just installed licenses Monday purchased via TuringSMI. I am VERY pleased with their support. My BMC Account rep was partnered in the transactions which included the 10/1/08 support renewal and the license purchases with TuringSMI. It bothers me that someone is using this list for harmful purposes and doesn't even identify who they are. If you have something to say be a man (so to speak) and be upfront with everyone. You may not like what I have to say but you always know when it's me saying it. Susan On Wed, Oct 1, 2008 at 3:07 PM, Matt Reinfeldt [EMAIL PROTECTED]wrote: Yes, that is true. And then BMC and Turing modified their relationship. This was done for various reasons and it is a more productive, positive partnership. As Susan can attest, TSMI's Support group is still providing support, with BMC's blessing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, October 01, 2008 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? Consulting Partner means that they are not able to sell licenses or support. They are only able to provide consulting services. They were a solution provider 2 weeks ago, able to sell licenses and support... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Not sure about your question. However TuringSMI intended to purchase EMS. We got an email about a 2 weeks ago that the deal fell through. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 9:15 AM To: arslist@ARSLIST.ORG Subject: What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
All I know about Turing is that they are apparently trying to be the big dog on the block, and have expanded from Europe into America. I think they have bought up a few firms in the past year or so. Rick On Tue, Sep 30, 2008 at 6:17 AM, Shellman, David [EMAIL PROTECTED] wrote: ** Not sure about your question. However TuringSMI intended to purchase EMS. We got an email about a 2 weeks ago that the deal fell through. Dave -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Chapman, Gary *Sent:* Tuesday, September 30, 2008 9:15 AM *To:* arslist@ARSLIST.ORG *Subject:* What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
My guess, based on experience, is that it may be nothing more than the paperwork not having gone through the process yet. With October 1 (tomorrow) being the renewal date for those, this time of year often saw things like this when I was doing pre-sales and such. Turing and BMC may even still be in negotiation over the terms of their contract renewal, since Turing has grown a lot since the last one was signed. If I'm right, you should be able to try it again in a few days to a week and have it go through. Rick On Tue, Sep 30, 2008 at 6:25 AM, Chapman, Gary [EMAIL PROTECTED]wrote: ** The reason I asked is that BMC will not accept our support renewal through TuringSMI for some reason. Cheers, Gary -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Shellman, David *Sent:* 30 September 2008 14:18 *To:* arslist@ARSLIST.ORG *Subject:* Re: What's going on with TuringSMI? ** Not sure about your question. However TuringSMI intended to purchase EMS. We got an email about a 2 weeks ago that the deal fell through. Dave -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Chapman, Gary *Sent:* Tuesday, September 30, 2008 9:15 AM *To:* arslist@ARSLIST.ORG *Subject:* What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
I hate to speak out of school, but BMC has changed their Support terms for 3rd party support. As I read it, BMC will only allow 3rd party support if they (BMC) grant a waiver for that support to the BMC customer. It appears this is a new position as of the beginning of this year and waivers are few. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 9:25 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** The reason I asked is that BMC will not accept our support renewal through TuringSMI for some reason. Cheers, Gary From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: 30 September 2008 14:18 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** Not sure about your question. However TuringSMI intended to purchase EMS. We got an email about a 2 weeks ago that the deal fell through. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 9:15 AM To: arslist@ARSLIST.ORG Subject: What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Unfortunately our Support runs out today, and as they only told us today that they can no longer support us it does not leave to many options open. Cheers, Gary From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: 30 September 2008 14:59 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** My guess, based on experience, is that it may be nothing more than the paperwork not having gone through the process yet. With October 1 (tomorrow) being the renewal date for those, this time of year often saw things like this when I was doing pre-sales and such. Turing and BMC may even still be in negotiation over the terms of their contract renewal, since Turing has grown a lot since the last one was signed. If I'm right, you should be able to try it again in a few days to a week and have it go through. Rick On Tue, Sep 30, 2008 at 6:25 AM, Chapman, Gary [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** The reason I asked is that BMC will not accept our support renewal through TuringSMI for some reason. Cheers, Gary From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: 30 September 2008 14:18 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** Not sure about your question. However TuringSMI intended to purchase EMS. We got an email about a 2 weeks ago that the deal fell through. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 9:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
We change support from BMC/Remedy back in February. We went with EMS and had to go through the waiver process at that time. It was a pain but it was not a big hurdle and the waiver was granted. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Tuesday, September 30, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? I hate to speak out of school, but BMC has changed their Support terms for 3rd party support. As I read it, BMC will only allow 3rd party support if they (BMC) grant a waiver for that support to the BMC customer. It appears this is a new position as of the beginning of this year and waivers are few. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 9:25 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** The reason I asked is that BMC will not accept our support renewal through TuringSMI for some reason. Cheers, Gary From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: 30 September 2008 14:18 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** Not sure about your question. However TuringSMI intended to purchase EMS. We got an email about a 2 weeks ago that the deal fell through. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 9:15 AM To: arslist@ARSLIST.ORG Subject: What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
We changed a few years ago and have been with 2 different support companies since then. Also, the fact that BMC had asked us to go with a third party would suggest that this is not a factor. Cheers, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: 30 September 2008 15:08 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? We change support from BMC/Remedy back in February. We went with EMS and had to go through the waiver process at that time. It was a pain but it was not a big hurdle and the waiver was granted. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Tuesday, September 30, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? I hate to speak out of school, but BMC has changed their Support terms for 3rd party support. As I read it, BMC will only allow 3rd party support if they (BMC) grant a waiver for that support to the BMC customer. It appears this is a new position as of the beginning of this year and waivers are few. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 9:25 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** The reason I asked is that BMC will not accept our support renewal through TuringSMI for some reason. Cheers, Gary From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: 30 September 2008 14:18 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** Not sure about your question. However TuringSMI intended to purchase EMS. We got an email about a 2 weeks ago that the deal fell through. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 9:15 AM To: arslist@ARSLIST.ORG Subject: What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
All I can say is that this seems to happen every year about this time. Don't panic, and talk to your sales rep. if you feel the need to get something done via support until it's fixed. Rick On Tue, Sep 30, 2008 at 7:06 AM, Chapman, Gary [EMAIL PROTECTED]wrote: ** Unfortunately our Support runs out today, and as they only told us today that they can no longer support us it does not leave to many options open. Cheers, Gary -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* 30 September 2008 14:59 *To:* arslist@ARSLIST.ORG *Subject:* Re: What's going on with TuringSMI? ** My guess, based on experience, is that it may be nothing more than the paperwork not having gone through the process yet. With October 1 (tomorrow) being the renewal date for those, this time of year often saw things like this when I was doing pre-sales and such. Turing and BMC may even still be in negotiation over the terms of their contract renewal, since Turing has grown a lot since the last one was signed. If I'm right, you should be able to try it again in a few days to a week and have it go through. Rick On Tue, Sep 30, 2008 at 6:25 AM, Chapman, Gary [EMAIL PROTECTED]wrote: ** The reason I asked is that BMC will not accept our support renewal through TuringSMI for some reason. Cheers, Gary -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Shellman, David *Sent:* 30 September 2008 14:18 *To:* arslist@ARSLIST.ORG *Subject:* Re: What's going on with TuringSMI? ** Not sure about your question. However TuringSMI intended to purchase EMS. We got an email about a 2 weeks ago that the deal fell through. Dave -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Chapman, Gary *Sent:* Tuesday, September 30, 2008 9:15 AM *To:* arslist@ARSLIST.ORG *Subject:* What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
And the waiver/approval thing is not new. BMC has always had stringent rules on who can offer and use third-party support. The rules may morph over time, but like I said, this is an unfortunately normal set of events for this time of year. By the end of the week, it should be all sorted out. Rick On Tue, Sep 30, 2008 at 7:08 AM, Shellman, David [EMAIL PROTECTED] wrote: We change support from BMC/Remedy back in February. We went with EMS and had to go through the waiver process at that time. It was a pain but it was not a big hurdle and the waiver was granted. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Tuesday, September 30, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? I hate to speak out of school, but BMC has changed their Support terms for 3rd party support. As I read it, BMC will only allow 3rd party support if they (BMC) grant a waiver for that support to the BMC customer. It appears this is a new position as of the beginning of this year and waivers are few. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 9:25 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** The reason I asked is that BMC will not accept our support renewal through TuringSMI for some reason. Cheers, Gary From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: 30 September 2008 14:18 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** Not sure about your question. However TuringSMI intended to purchase EMS. We got an email about a 2 weeks ago that the deal fell through. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 9:15 AM To: arslist@ARSLIST.ORG Subject: What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
TuringSMI and BMC renegotiated how they deal with the $$$. BMC collects them and doals them out to Turing. I just renewed for October 1st and bought 2 licenses. My timing was bad since they were in the middle of figuring it out. It turned out to be collaboration between Turing and my BMC account rep. It was not a pretty thing. Susan On Tue, Sep 30, 2008 at 8:25 AM, Chapman, Gary [EMAIL PROTECTED]wrote: ** The reason I asked is that BMC will not accept our support renewal through TuringSMI for some reason. Cheers, Gary -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Shellman, David *Sent:* 30 September 2008 14:18 *To:* arslist@ARSLIST.ORG *Subject:* Re: What's going on with TuringSMI? ** Not sure about your question. However TuringSMI intended to purchase EMS. We got an email about a 2 weeks ago that the deal fell through. Dave -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Chapman, Gary *Sent:* Tuesday, September 30, 2008 9:15 AM *To:* arslist@ARSLIST.ORG *Subject:* What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
The waiver process as you call it has been in place for awhile but was a well concealed fact. We went through it last year filing it only 2 days before the 90 day deadline. The only reason I found out about it was that someone on the list alerted me to the process. Even though 90 days were allowed for it, it ran right down to the last day before being granted. Susan On Tue, Sep 30, 2008 at 9:08 AM, Shellman, David [EMAIL PROTECTED] wrote: We change support from BMC/Remedy back in February. We went with EMS and had to go through the waiver process at that time. It was a pain but it was not a big hurdle and the waiver was granted. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Tuesday, September 30, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? I hate to speak out of school, but BMC has changed their Support terms for 3rd party support. As I read it, BMC will only allow 3rd party support if they (BMC) grant a waiver for that support to the BMC customer. It appears this is a new position as of the beginning of this year and waivers are few. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 9:25 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** The reason I asked is that BMC will not accept our support renewal through TuringSMI for some reason. Cheers, Gary From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: 30 September 2008 14:18 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** Not sure about your question. However TuringSMI intended to purchase EMS. We got an email about a 2 weeks ago that the deal fell through. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 9:15 AM To: arslist@ARSLIST.ORG Subject: What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
This past year utilizing TuringSMI support vs 12 years with Remedy/bird/BMC support has been wonderful. Responsive and problems get resolved. I get no compensation for that endorsement just being a happy person. Susan On Tue, Sep 30, 2008 at 9:11 AM, Chapman, Gary [EMAIL PROTECTED]wrote: We changed a few years ago and have been with 2 different support companies since then. Also, the fact that BMC had asked us to go with a third party would suggest that this is not a factor. Cheers, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Shellman, David Sent: 30 September 2008 15:08 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? We change support from BMC/Remedy back in February. We went with EMS and had to go through the waiver process at that time. It was a pain but it was not a big hurdle and the waiver was granted. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Tuesday, September 30, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? I hate to speak out of school, but BMC has changed their Support terms for 3rd party support. As I read it, BMC will only allow 3rd party support if they (BMC) grant a waiver for that support to the BMC customer. It appears this is a new position as of the beginning of this year and waivers are few. -Original Message- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 9:25 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** The reason I asked is that BMC will not accept our support renewal through TuringSMI for some reason. Cheers, Gary From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Shellman, David Sent: 30 September 2008 14:18 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** Not sure about your question. However TuringSMI intended to purchase EMS. We got an email about a 2 weeks ago that the deal fell through. Dave From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 9:15 AM To: arslist@ARSLIST.ORG Subject: What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Heard a rumor that TuringSMI's BMC/Remedy unit was being acquired by another company . . . will check my sources and hope to confirm within 24 hours . . . _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 6:15 AM To: arslist@ARSLIST.ORG Subject: What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
