Re: [otrs] OTRS on Windows 2000 Server

[Isaac Gonzalez]

I had it working previously before we migrated it to linux on win 2000,
but that was with apache and mysqlwhat shows up in the iis logs for
the vdir or website?...also have you configged the permissions correctly
in the file system and in iis?

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Zimmerling, Alexander
Sent: Wednesday, May 28, 2008 6:36 AM
To: otrs@otrs.org
Subject: [otrs] OTRS on Windows 2000 Server

Hi everybody,

we are planning to use OTRS as our new TroubleTicketSystem. We've
installed otrs4win32 during the product-test, without any problems.

The live-system is a windows 2000 server with iis5 and ms-sql 2000,
which we have to use. Apache and mysql are not an option.

I've installed everything following the FAQ and guides from the Forums. 

I've made it to the login-screen, but instead of the otrs-agent window I
just get:

Content-type: text/html 'C:\Programme\otrs\bin\cgi-bin\index.pl' script
produced no output 

I need to restart the iis and the login-screen returns until the next
try ;). 

Anyone here having same problems?

Kind regards

Alex
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Re: [otrs] LDAP authentication.

[Brett Davis]

Try:

$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; 


Brett Davis

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike
Hoye
Sent: Wednesday, May 28, 2008 15:40
To: otrs@otrs.org
Subject: [otrs] LDAP authentication.

Hi,

I'm struggling to get customer LDAP authentication working here. I've
modified my Config.pm file, adding what I believe to be the correct
information:

 $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
 $Self->{'Customer::AuthModule::LDAP::Host'} = 'xxx.domain.local';
 $Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'ou=,dc=domain,dc=local';
 $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';

(where the stuff there is correct.)

I've got an account on my AD server with the appropriate read permissions to
users's accounts, since anonymous access is
disabled on the domain servers, and I can see that user connecting
successfully from my OTRS machine in the AD server logs.

But when I try to use the customer login (otrs/customer.pl) I don't see that
request hit the domain servers, or even
leave the OTRS machine. I see

May 28 17:29:33 xxx OTRS-CGI-10[5290]:
[Notice][Kernel::System::Auth::DB::Auth] User: mhoye doesn't exist or is
invalid!!!

in /var/log/user.log, and wireshark doesn't see any mhoye-related LDAP
information hitting the domain server.

I've logged into OTRS with the provided default account and created new
agent accounts already, but I can't seem to
get authorize-users-against-LDAP working. The examples in the doc don't seem
to be doing it for me, and if somebody could point me in the right direction
it would be much appreciated. I'm using Ubuntu(Gutsy), and OTRS was
installed via apt.

Thanks,

- mhoye
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[otrs] LDAP authentication.

[Mike Hoye]

Hi,

I'm struggling to get customer LDAP authentication working here. I've modified 
my Config.pm file, adding what I believe to be the correct information:

 $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
 $Self->{'Customer::AuthModule::LDAP::Host'} = 'xxx.domain.local';
 $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 
'ou=,dc=domain,dc=local';
 $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';

(where the stuff there is correct.)

I've got an account on my AD server with the appropriate read permissions to 
users's accounts, since anonymous access is 
disabled on the domain servers, and I can see that user connecting successfully 
from my OTRS machine in the AD server logs.

But when I try to use the customer login (otrs/customer.pl) I don't see that 
request hit the domain servers, or even
leave the OTRS machine. I see

May 28 17:29:33 xxx OTRS-CGI-10[5290]: [Notice][Kernel::System::Auth::DB::Auth] 
User: mhoye doesn't exist or is invalid!!!

in /var/log/user.log, and wireshark doesn't see any mhoye-related LDAP 
information hitting the domain server.

I've logged into OTRS with the provided default account and created new agent 
accounts already, but I can't seem to
get authorize-users-against-LDAP working. The examples in the doc don't seem to 
be doing it for me, and if somebody could point me in the right direction it 
would be much appreciated. I'm using Ubuntu(Gutsy), and OTRS was installed via 
apt.

Thanks,

- mhoye
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Re: [otrs] watched tickets...

[Brett Davis]

It's termed as "subscribe" in my system but yeah, turning on the feature just 
enables the ability to "watch" tickets.  It doesn't automatically add every new 
ticket to your watched list.  "StatusView" is more along those lines.  With 
"watcher" enabled, you should see a new link across the top when you are 
"zoom"ed on tickets named "subscribe".  Any ticket you "subscribe" to will show 
up in your "Watched Tickets" list until you "unsubscribe" from it, even once 
it's closed.  I think the idea is so you can see what the resolution was if you 
happened to miss it.  Very handy feature I think.


Brett Davis

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese 
(Lemonbit)
Sent: Wednesday, May 28, 2008 02:44
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] watched tickets...

adrian guevara wrote:

> It seems odd that there are no entries on my watched tickets. I have
> 3 users in the admin group, which is configured as watchers, and I'm
> on it. Am I missing some configuration? all I did was change the
> Ticket::Watcher config to yes.

In order to watch a ticket you have to click the 'Watch'-link on that
ticket.

Nils Breunese.
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[otrs] OTRS on Windows 2000 Server

[Zimmerling, Alexander]

Hi everybody,

we are planning to use OTRS as our new TroubleTicketSystem. We've installed 
otrs4win32 during the product-test, without any problems.

The live-system is a windows 2000 server with iis5 and ms-sql 2000, which we 
have to use. Apache and mysql are not an option.

I've installed everything following the FAQ and guides from the Forums. 

I've made it to the login-screen, but instead of the otrs-agent window I just 
get:

Content-type: text/html 'C:\Programme\otrs\bin\cgi-bin\index.pl' script 
produced no output 

I need to restart the iis and the login-screen returns until the next try ;). 

Anyone here having same problems?

Kind regards

Alex
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[otrs] Support Contract Managment

[Agim Cami]

Is it possible to manage support contracts inside ORTS?
Have somebody tried to do this?
BR/Agim
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[otrs] Contract managment

[Agim Cami]

Is it possible to manage support contracts inside ORTS?
Have somebody tried to do this?
BR/Agim
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[otrs] Automatic Unlock Ticket After Compose answer

[Go Wow]

Hello

  I want to automatically unlock the ticket once the answer for a ticket is
composed and submitted. How do I do it. anyone?
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Re: [otrs] disable locking

[Go Wow]

If you mean locking of tickets when composing an answer then goto
admin>>sysconfig>>Ticket -> Frontend::Agent::Ticket::ViewCompose and change
the "Ticket::Frontend::AgentTicketCompose###RequiredLock:" from 'Yes' to
'No' .

If you mean you want to do it on complete system then go and serach all the
options inside admin>>sysconfig>>Ticket and disable them.

Good Luck

2008/5/27 Jamie Spence <[EMAIL PROTECTED]>:

> Hey guys,
>
> Quick question, apoligize if it sounds stupid:
>
> How do you disable locking in OTRS?
>
>  Essentially we are using the system as a way to keep a "pool" of issues
> tracked not have them assigned to specific people. I know I can set them to
> automatically unlock after 1 min but that seems kind of kludgy.
>
> Thanks in advance,
>
> Jamie Spence
> VP Operations, July Systems
>
>
>
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[otrs] To backends: DB and LDAP configuration problem

[Régis OBERLE]

Hello OTRS fans,

I'm trying to set up two backends for our customers: internal DB and LDAP
Until now, I only had LDAP and it worked fine.
To enable internal DB, I added in Config.pm:

$Self->{'AuthModule2'} = 'Kernel::System::Auth::DB';
$Self->{'AuthModule::DB::CryptType2'} = 'crypt';

This allowed me to create users in the Agent interface, but I can't connect on 
the customer interface with the user created.

I also added the following, like described in the doc 
http://doc.otrs.org/2.2/en/html/x1570.html#multiple-customer-backends:

# 1. Customer user backend: DB
# (customer user database backend and settings)
$Self->{CustomerUser1} = {
Name => 'Datenbank Quelle',
Module => 'Kernel::System::CustomerUser::DB',
Params => {
# if you want to use an external database, add the
# required settings
#DSN => 'DBI:odbc:yourdsn',
#DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
#User => '',
#Password => '',
Table => 'customer_user',
},
# customer uniq id
CustomerKey = 'login',
# customer #
CustomerID = 'customer_id',
CustomerValid = 'valid_id',
CustomerUserListFields => ['first_name', 'last_name', 'email'],
CustomerUserSearchFields => ['login', 'last_name', 'customer_id'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['email'],
CustomerUserNameFields => ['salutation','first_name','last_name'],
CustomerUserEmailUniqCheck => 1,
## show now own tickets in customer panel, CompanyTickets
#CustomerUserExcludePrimaryCustomerID => 0,
## generate auto logins
#AutoLoginCreation => 0,
#AutoLoginCreationPrefix => 'auto',
## admin can change customer preferences
#AdminSetPreferences => 1,
## just a read only source
#ReadOnly => 1,
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite), required, 
storage-type, http-link, readonly
[ 'UserSalutation', 'Salutation', 'salutation',  1, 0, 'var', '', 0 
],
[ 'UserFirstname',  'Firstname',  'first_name',  1, 1, 'var', '', 0 
],
[ 'UserLastname',   'Lastname',   'last_name',   1, 1, 'var', '', 0 
],
[ 'UserLogin',  'Username',   'login',   1, 1, 'var', '', 0 
],
[ 'UserPassword',   'Password',   'pw',  0, 1, 'var', '', 0 
],
[ 'UserEmail',  'Email',  'email',   0, 1, 'var', '', 0 
],
#[ 'UserEmail',  'Email', 'email',   1, 1,
#
'var','$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}',
 0 ],
[ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 
],
#[ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', 
'', 0 ],
[ 'UserComment', 'Comment',   'comments',1, 0, 'var', '', 0 
],
[ 'ValidID', 'Valid', 'valid_id',0, 1, 'int', '', 0 
],
],
# default selections
Selections => {
UserSalutation => {
'Mr.' => 'Mr.',
'Mrs.' => 'Mrs.',
},
},
};


Of course, LDAP config was renamed:

#CustomerUser
#(customer user LDAP backend and settings)
$Self->{CustomerUser2} = {
  Module => 'Kernel::System::CustomerUser::LDAP',
  Params => {
[...]

If someone here has such a working config, can you send it to me so that I can 
learn how it works and adapt it to my needs ?

Thanks and regards,

Régis
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Re: [otrs] OTRS-Manager

[Ali, Mustaqil M]

I may be barking up the wrong tree with this, but if the manager isn't running 
on the same machine as the mysql server, check that the mysql.ini/config files 
are set up to listen on other network addresses, and not just 127.0.0.1



From: [EMAIL PROTECTED] on behalf of djtzar
Sent: Wed 28/05/2008 11:31
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] OTRS-Manager



That's just the thing , I can connect to my database through
MysqlFront on port 3306 , but for some reason through OTRS-Manager I
cannot. Where can I actually locate the config file for OTRS_Manager
or even a verbose error log file maybe to better understand what error
it is giving ?

On Wed, May 28, 2008 at 12:14 PM, CARNINO Daniele
<[EMAIL PROTECTED]> wrote:
> I have an OTRS sandbox system on my laptop with blank root password too: 
> anyway, OTRS-Manager works fine here.
>
> I know may sound obvious, but to those who can't connect their OTRS servers 
> to OTRS Manager, I suggest to check if MySQL communication port (usually TCP 
> 3306) is open on the server. Sometimes iptables doesn't contain an 
> appropriate rule so the incoming packets are rejected.
>
> Daniele.
>
> -Messaggio originale-
> Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di djtzar
> Inviato: mercoledì 28 maggio 2008 11.42
> A: User questions and discussions about OTRS.org
> Oggetto: Re: [otrs] OTRS-Manager
>
> Ok I ran the below mysql statement for the user 'root' , the application 
> seems to be doing something then just hangs for a while and throws out error 
> msg. Can it be that it doesn't like blank passwords? (yes I know blank root 
> pass not good but luckily this system is not live :P )
>
> Any other ideas? P.S I can connect to the database with MySQLFront with 
> 'space' as the blank password , tried that with OTRS-Manager but no joy.
>
> Any other suggestions?
>
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>> http://www.otrs.com/
>



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[otrs] TimeAccounting

[Brendon Hatcher]

Hi

I am in the process of assessing whether OTRS will be suitable for my needs.

Some of the support we offer is included in our monthly fee.
Other support is billed for on a per-minute basis.

The TimeAccounting module appears (at least from the list archive messages)
to be exactly what we need.

So, my questions:

1. Do I need this module or is there something already in place that will
give me access to timesheets?
2. Where do I find this module - can't find a download link or any reference
to it anywhere

I am using OTRS 2.2.6

Thanks
Brendon

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[otrs] Customer user without email address

[Régis OBERLE]

Hello OTRS fans,

Do you know the consequences when entering an invalid e-mail address during 
customer user creation ?

We are using LDAP to autenticate our customer users, but there are a few who 
don't have an LDAP entry.
For those, I would like to set up a second backend, using the OTRS database 
(customer_user table).
The set up was fine, and I can create a user in the DB. BUT, this user does not 
have an e-mail address, which is mandatory. SO, I entered a wrong e-mail 
address.
The user was successfully created, but I would like to know what kind of 
problems I might have.

Thanks for your help on this.

Regards,
Regis
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Re: [otrs] OTRS-Manager

[djtzar]

That's just the thing , I can connect to my database through
MysqlFront on port 3306 , but for some reason through OTRS-Manager I
cannot. Where can I actually locate the config file for OTRS_Manager
or even a verbose error log file maybe to better understand what error
it is giving ?

On Wed, May 28, 2008 at 12:14 PM, CARNINO Daniele
<[EMAIL PROTECTED]> wrote:
> I have an OTRS sandbox system on my laptop with blank root password too: 
> anyway, OTRS-Manager works fine here.
>
> I know may sound obvious, but to those who can't connect their OTRS servers 
> to OTRS Manager, I suggest to check if MySQL communication port (usually TCP 
> 3306) is open on the server. Sometimes iptables doesn't contain an 
> appropriate rule so the incoming packets are rejected.
>
> Daniele.
>
> -Messaggio originale-
> Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di djtzar
> Inviato: mercoledì 28 maggio 2008 11.42
> A: User questions and discussions about OTRS.org
> Oggetto: Re: [otrs] OTRS-Manager
>
> Ok I ran the below mysql statement for the user 'root' , the application 
> seems to be doing something then just hangs for a while and throws out error 
> msg. Can it be that it doesn't like blank passwords? (yes I know blank root 
> pass not good but luckily this system is not live :P )
>
> Any other ideas? P.S I can connect to the database with MySQLFront with 
> 'space' as the blank password , tried that with OTRS-Manager but no joy.
>
> Any other suggestions?
>
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>



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Re: [otrs] OTRS-Manager

[CARNINO Daniele]

I have an OTRS sandbox system on my laptop with blank root password too: 
anyway, OTRS-Manager works fine here.

I know may sound obvious, but to those who can't connect their OTRS servers to 
OTRS Manager, I suggest to check if MySQL communication port (usually TCP 3306) 
is open on the server. Sometimes iptables doesn't contain an appropriate rule 
so the incoming packets are rejected.

Daniele.

-Messaggio originale-
Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di djtzar
Inviato: mercoledì 28 maggio 2008 11.42
A: User questions and discussions about OTRS.org
Oggetto: Re: [otrs] OTRS-Manager

Ok I ran the below mysql statement for the user 'root' , the application seems 
to be doing something then just hangs for a while and throws out error msg. Can 
it be that it doesn't like blank passwords? (yes I know blank root pass not 
good but luckily this system is not live :P )

Any other ideas? P.S I can connect to the database with MySQLFront with 'space' 
as the blank password , tried that with OTRS-Manager but no joy.

Any other suggestions?

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Re: [otrs] OTRS-Manager

[djtzar]

Ok I ran the below mysql statement for the user 'root' , the
application seems to be doing something then just hangs for a while
and throws out error msg. Can it be that it doesn't like blank
passwords? (yes I know blank root pass not good but luckily this
system is not live :P )

Any other ideas? P.S I can connect to the database with MySQLFront
with 'space' as the blank password , tried that with OTRS-Manager but
no joy.

Any other suggestions?

On Wed, May 28, 2008 at 10:09 AM, Régis OBERLE
<[EMAIL PROTECTED]> wrote:
> Wrong, I'm running OTRS on debian and it works fine.
> Try to modify the privileges on your MySQL database and it'll work.
>
> Regis
>
> -Message d'origine-
> De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de djtzar
> Envoyé : mercredi 28 mai 2008 09:56
> À : User questions and discussions about OTRS.org
> Objet : Re: [otrs] OTRS-Manager
>
> thx for the feedback but it seems this application only pertains to the 
> Windows ver of OTRS , I run on Fedora so no joy for me :(
>
> On Tue, May 27, 2008 at 6:02 PM, Régis OBERLE <[EMAIL PROTECTED]> wrote:
>> I've just tested OTRS-Manager.
>> Mysql DB connection is OK with correct rights.
>>
>> Regis
>>
>> -Message d'origine-
>> De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part
>> de Régis OBERLE Envoyé : mardi 27 mai 2008 17:57 À : User questions
>> and discussions about OTRS.org Objet : Re: [otrs] OTRS-Manager
>>
>> Didn't knew this software, but seems to be interresting.
>> I'll probably test it soon.
>> But I don't think you'll find any help here. Maybe on OTRS-Manager web site.
>>
>> Just a quick idea:
>>
>> Edit file /etc/mysql/my.cnf and comment the line :
>>
>> #bind-address   '.0.0.1
>>
>> Restart mysql :
>>
>> # /etc/nit.d/mysql stop
>> # /etc/nit.d/mysql start
>>
>> Allow external connections :
>>
>> # mysql -p
>> mysql> use mysql ;
>> mysql> GRANT ALL PRIVILEGES ON *.* TO 'user'@'hostname' IDENTIFIED BY
>> mysql> 'password' WITH GRANT OPTION;
>>
>> Replacing 'hostname' with '%', you allow the user to connect from every host.
>>
>> Reference : http://dev.mysql.com/doc/refman/5.0/en/adding-users.html
>>
>> Regards,
>> Regis
>>
>> -Message d'origine-
>> De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part
>> de djtzar Envoyé : mardi 27 mai 2008 17:44 À : otrs@otrs.org Objet :
>> [otrs] OTRS-Manager
>>
>> Hi All , has anyone used OTRS-Manager
>> http://otrs-manager.sourceforge.net/index.php?pagemepage_en  ??
>>
>> Trying to update my otrs db settings but it does not save the settings?
>>
>> Any help would be appreciated.
>> ___
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>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> Support or consulting for your OTRS system?
>> http://www.otrs.com/
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>> Archive: http://lists.otrs.org/pipermail/otrs
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>> http://www.otrs.com/
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>> Archive: http://lists.otrs.org/pipermail/otrs
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>> Support or consulting for your OTRS system?
>>> http://www.otrs.com/
>>
>
>
>
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>



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Re: [otrs] OTRS-Manager

[Egor Tsilenko]

Régis OBERLE wrote:

  Wrong, I'm running OTRS on debian and it works fine.
Try to modify the privileges on your MySQL database and it'll work.

Regis

-Message d'origine-
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] De la part de djtzar
Envoyé : mercredi 28 mai 2008 09:56
À : User questions and discussions about OTRS.org
Objet : Re: [otrs] OTRS-Manager

thx for the feedback but it seems this application only pertains to the Windows ver of OTRS , I run on Fedora so no joy for me :(

On Tue, May 27, 2008 at 6:02 PM, Régis OBERLE <[EMAIL PROTECTED]> wrote:
  
  
I've just tested OTRS-Manager.
Mysql DB connection is OK with correct rights.

Regis

-Message d'origine-
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] De la part 
de Régis OBERLE Envoyé : mardi 27 mai 2008 17:57 À : User questions 
and discussions about OTRS.org Objet : Re: [otrs] OTRS-Manager

Didn't knew this software, but seems to be interresting.
I'll probably test it soon.
But I don't think you'll find any help here. Maybe on OTRS-Manager web site.

Just a quick idea:

Edit file /etc/mysql/my.cnf and comment the line :

#bind-address   '.0.0.1

Restart mysql :

# /etc/nit.d/mysql stop
# /etc/nit.d/mysql start

Allow external connections :

# mysql -p
mysql> use mysql ;
mysql> GRANT ALL PRIVILEGES ON *.* TO 'user'@'hostname' IDENTIFIED BY 
mysql> 'password' WITH GRANT OPTION;

Replacing 'hostname' with '%', you allow the user to connect from every host.

Reference : http://dev.mysql.com/doc/refman/5.0/en/adding-users.html

Regards,
Regis

-Message d'origine-
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] De la part 
de djtzar Envoyé : mardi 27 mai 2008 17:44 À : otrs@otrs.org Objet : 
[otrs] OTRS-Manager

Hi All , has anyone used OTRS-Manager
http://otrs-manager.sourceforge.net/index.php?pagemepage_en  ??

Trying to update my otrs db settings but it does not save the settings?

Any help would be appreciated.
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  http://www.otrs.com/
  

  
  


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I've tried to use OTRS-Manager with otrs 2.2.X on Ubuntu &
PosgreSQL and unfortunately I also can't established connect to DB :(
-- 
Циленко
Егор


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Re: [otrs] watched tickets...

[Nils Breunese (Lemonbit)]

adrian guevara wrote:

It seems odd that there are no entries on my watched tickets. I have  
3 users in the admin group, which is configured as watchers, and I'm  
on it. Am I missing some configuration? all I did was change the  
Ticket::Watcher config to yes.


In order to watch a ticket you have to click the 'Watch'-link on that  
ticket.


Nils Breunese.
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[otrs] FAQ and Categories

[Gerhard den Hollander]

I just installed the FAQ 1.3.1 opm in an otrs 2.2.6 .

The otrs 2.,2.6 was an upgrade from an old otrs 1.X database.

now when I try to create a new FAQ I get the error:

No category accesable. To create an article you need have at lease
access to min. one category. Please check your group/category
permission under -category menu-!

Which is nice, but I dont have a category menu.

If I go to the history option, and look over old faq items I see a
list of them.

When I try to access those (click on the link) I get an error
Comment:
Bug Report: 
Traceback:  ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed May 28 
10:37:59 2008

Message: Permission denied!

Traceback (6423):
   Module: Kernel::Modules::AgentFAQ::Run (v1.12) Line: 1010
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
   Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47


I'm assuming I missed osmething trivial, but cannot think what it is.





Gerhard,  <[EMAIL PROTECTED]>   == The Acoustic Motorbiker ==   
-- 
   __O  Van zwart haar moet ik huilen
 =`\<,  van blond krijg ik't benauwd
(=)/(=) Ach! Vind je't erg als jij vannacht
je bromfietshelm ophoudt.   -- Levi Weemoedt

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Re: [otrs] OTRS-Manager

[Régis OBERLE]

Wrong, I'm running OTRS on debian and it works fine.
Try to modify the privileges on your MySQL database and it'll work.

Regis

-Message d'origine-
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de djtzar
Envoyé : mercredi 28 mai 2008 09:56
À : User questions and discussions about OTRS.org
Objet : Re: [otrs] OTRS-Manager

thx for the feedback but it seems this application only pertains to the Windows 
ver of OTRS , I run on Fedora so no joy for me :(

On Tue, May 27, 2008 at 6:02 PM, Régis OBERLE <[EMAIL PROTECTED]> wrote:
> I've just tested OTRS-Manager.
> Mysql DB connection is OK with correct rights.
>
> Regis
>
> -Message d'origine-
> De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part
> de Régis OBERLE Envoyé : mardi 27 mai 2008 17:57 À : User questions
> and discussions about OTRS.org Objet : Re: [otrs] OTRS-Manager
>
> Didn't knew this software, but seems to be interresting.
> I'll probably test it soon.
> But I don't think you'll find any help here. Maybe on OTRS-Manager web site.
>
> Just a quick idea:
>
> Edit file /etc/mysql/my.cnf and comment the line :
>
> #bind-address   '.0.0.1
>
> Restart mysql :
>
> # /etc/nit.d/mysql stop
> # /etc/nit.d/mysql start
>
> Allow external connections :
>
> # mysql -p
> mysql> use mysql ;
> mysql> GRANT ALL PRIVILEGES ON *.* TO 'user'@'hostname' IDENTIFIED BY
> mysql> 'password' WITH GRANT OPTION;
>
> Replacing 'hostname' with '%', you allow the user to connect from every host.
>
> Reference : http://dev.mysql.com/doc/refman/5.0/en/adding-users.html
>
> Regards,
> Regis
>
> -Message d'origine-
> De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part
> de djtzar Envoyé : mardi 27 mai 2008 17:44 À : otrs@otrs.org Objet :
> [otrs] OTRS-Manager
>
> Hi All , has anyone used OTRS-Manager
> http://otrs-manager.sourceforge.net/index.php?pagemepage_en  ??
>
> Trying to update my otrs db settings but it does not save the settings?
>
> Any help would be appreciated.
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> http://www.otrs.com/
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> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> http://www.otrs.com/
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> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
>> http://www.otrs.com/
>



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Re: [otrs] OTRS-Manager

[djtzar]

thx for the feedback but it seems this application only pertains to
the Windows ver of OTRS , I run on Fedora so no joy for me :(

On Tue, May 27, 2008 at 6:02 PM, Régis OBERLE <[EMAIL PROTECTED]> wrote:
> I've just tested OTRS-Manager.
> Mysql DB connection is OK with correct rights.
>
> Regis
>
> -Message d'origine-
> De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Régis OBERLE
> Envoyé : mardi 27 mai 2008 17:57
> À : User questions and discussions about OTRS.org
> Objet : Re: [otrs] OTRS-Manager
>
> Didn't knew this software, but seems to be interresting.
> I'll probably test it soon.
> But I don't think you'll find any help here. Maybe on OTRS-Manager web site.
>
> Just a quick idea:
>
> Edit file /etc/mysql/my.cnf and comment the line :
>
> #bind-address   '.0.0.1
>
> Restart mysql :
>
> # /etc/nit.d/mysql stop
> # /etc/nit.d/mysql start
>
> Allow external connections :
>
> # mysql -p
> mysql> use mysql ;
> mysql> GRANT ALL PRIVILEGES ON *.* TO 'user'@'hostname' IDENTIFIED BY
> mysql> 'password' WITH GRANT OPTION;
>
> Replacing 'hostname' with '%', you allow the user to connect from every host.
>
> Reference : http://dev.mysql.com/doc/refman/5.0/en/adding-users.html
>
> Regards,
> Regis
>
> -Message d'origine-
> De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de djtzar Envoyé 
> : mardi 27 mai 2008 17:44 À : otrs@otrs.org Objet : [otrs] OTRS-Manager
>
> Hi All , has anyone used OTRS-Manager
> http://otrs-manager.sourceforge.net/index.php?pagemepage_en  ??
>
> Trying to update my otrs db settings but it does not save the settings?
>
> Any help would be appreciated.
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> http://www.otrs.com/
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> Support or consulting for your OTRS system?
>> http://www.otrs.com/
>



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Re: [otrs] OTRS 2.2.6 : problem with Customer Companies listing

[Laurent Minost]

Hi,

Anyone here which is using Company Tickets with an external MySQL
backend please ?
I downgraded to OTRS 2.2.5 because I'm not able to see at the moment why
listing of companies is not working well in Agent frontend with OTRS 2.2.6.

Any help/advise or even a case where it works would be appreciated.

Thanks by advance.

Laurent MINOST


Laurent Minost a écrit :

Hi,

Anyone having such a behaviour please ?

In order for me to "debug" the problem, does anyone having OTRS 2.2.6
installed and working with an external MySQL database for Customer
Companies can :
- tell me if the link "Company" in Agent frontend is displaying
companies properly
- send me these files :
   -> Kernel/Config.pm
   -> Kernel/ZZZAuto.pm
   -> Kernel/ZZZAAuto.com
   -> Kernel/System/CustomerCompany.pm
   -> Kernel/Modules/AdminCustomerCompany.pm

Thanks by advance,

BR.

Laurent MINOST

Laurent Minost a écrit :

Hi,

upgraded to OTRS 2.2.6 a few days ago and we are faced to a little problem :

Under the Agent frontend, the Company link is not displaying anymore our
  companies from our external DB, when I click on the Company link/Icon,
  I'm only having nothing displayed, just the possibility to add a new
company.

Tried to get the same configuration (Config.pm / Defaults.pm /
ZZZAuto.pm / ZZZAAuto.pm ...) with OTRS 2.2.5 and my companies are
listed properly.

Did not find any OTRS bugzilla entry that could match this problem for
the moment.
Does anyone is having the same behaviour please or know how to solve it
(workaround or new 2.2.6 configuration maybe ? )

Thanks by advance.

Best regards,

Laurent
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Re: [otrs] Header and Footer location for Customer Tickets

[Lars Jørgensen]

They're all calling footer.dtl. Modify footer.dtl as Ali suggested.


From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nick -
Sent: Tuesday, May 27, 2008 3:25 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Header and Footer location for Customer Tickets

Thanks for you suggestion, I would like to rather modify the file that is 
calling the footer.dtl.







Date: Tue, 27 May 2008 14:19:28 +0100
From: [EMAIL PROTECTED]
To: otrs@otrs.org
Subject: Re: [otrs] Header and Footer location for Customer Tickets

Changing the footer template in 
/opt/otrs/Kernel/Output/HTML/Standard/Footer.dtl should do that trick.


From: [EMAIL PROTECTED] on behalf of Nick -
Sent: Tue 27/05/2008 13:24
To: otrs@otrs.org
Subject: [otrs] Header and Footer location for Customer Tickets

Hello,

I am new to Otrs and want to remove the footer from all of the customer 
pages. I have found and modified the CustomerLogin.dtl and that has worked for 
the login page. I can't seem to find however what you need to modify for all of 
the other pages once you are logged into the application. Could someone please 
let me know where it is stored?

Thanks,
Nick


Change the world with e-mail. Join the i'm Initiative from 
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