Re: [otrs] FQDN - set in SysConfig, but showing in answer message as localhost
Hi Michael, Upgrading might be a worthwhile option. The problem occurs when attempting to respond to a ticket e.g.: http://some.host.name.com/otrs/index.pl?Action=AgentTicketComposeResponseID=3TicketID=3ArticleID=4 I can't get it to work by changing NotificationSenderEmail from ...@OTRS_CONFIG_FQDN to the appropriate o...@fq.dn. I had assumed that OTRS_CONFIG_FQDN would be replaced by the server's FQDN as it is elsewhere, but neither of these approaches work. The page show up as the following in both cases: Options From: OTRS System o...@localhost * invalid o...@localhost (Invalid syntax)! To:. The setting is obviously saved as the field is subbed into the signature and is appropriate in the SysConfig backup when that is downloaded. cheers Dan On Tue, 2009-11-03 at 09:56 +, otrs-requ...@otrs.org wrote: Hi Dan, I don't clearly understand your question..does the error appear when you are composing a new phone ticket or when you're closing a ticket? Try put a full valid e-mail address under Sysconfig-Framework-Core-NotificationSenderEmail PS: Try upgrading to otrs 2.4.5; has a whole load of new features that will make life easier! Michael -- _ .`.`o o| ,\__ `./`r Dr. Dan Kortschak dan.kortschak at adelaide.edu.au\/\_O O |`...'.\ The trouble with the world is that the stupid are ` :\ cocksure and the intelligent are full of doubt. : \ -- Bertrand Russell By replying to this email you implicitly accept that your response may be forwarded to other recipients, unless otherwise specified. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FQDN - set in SysConfig, but showing in answer message as localhost
Hi, I'm trying to set up OTRS 2.3 and most of the configuration I've got working. But though I've set the FQDN on the SysConfig page to the appropriate value, it continues to show up as localhost in the 'Compose answer for ticket' page to respond to tickets, giving '* invalid o...@localhost (Invalid syntax)!' Including the field OTRS_CONFIG_FQDN in the signature gives me the right value in the text, so I know the configuration is being stored, but clearly it is not being used by the compose answer page. Can anyone help me with this? thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FQDN - set in SysConfig, but showing in answer message as localhost
Hi Dan, I don't clearly understand your question..does the error appear when you are composing a new phone ticket or when you're closing a ticket? Try put a full valid e-mail address under Sysconfig-Framework-Core-NotificationSenderEmail PS: Try upgrading to otrs 2.4.5; has a whole load of new features that will make life easier! Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FQDN settings after the fact
Hi, I foolishly set up OTRS before editing etc/hosts correctly. OTRS has read the server IP so now I can only get to OTRS using http://xx.xxx.xx.xx/otrs/customer.pl How do I fix this? I have tried to add lines to Config.pm but it dont take. thanks, JR ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] FQDN
Hello All, I'm having a problem changing the FQDN of our OTRS system. I had copied the mysql folder from the initial PC I set the system up on, knowing that I could change the few settings for the new PC. In SysConfigFrameworkCore, the FQDN is set as flynne.example.com with flynne being the old pc. I'm trying to change it to horizon.ourdomain.com, but each time I hit update, it reverts back to the previous FQDN. Is there another way I can change the FQDN by going into the mysql files? I don't know too much about sql but I'll give any suggestions a try. Thanks Emily ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] FQDN
Emily Flynn wrote: I’m having a problem changing the FQDN of our OTRS system. I had copied the mysql folder from the initial PC I set the system up on, knowing that I could change the few settings for the new PC. In SysConfigFrameworkCore, the FQDN is set as flynne.example.com with flynne being the old pc. I’m trying to change it to horizon.ourdomain.com, but each time I hit update, it reverts back to the previous FQDN. Is there another way I can change the FQDN by going into the mysql files? I don’t know too much about sql but I’ll give any suggestions a try. In our setup the FQDN is set in ~otrs/Kernel/Config.pm. You could check there. Nils Breunese. PGP.sig Description: Dit deel van het bericht is digitaal ondertekend ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] FQDN
Thanks Nils, That worked a treat! Emily -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent: 02 October 2007 13:07 To: User questions and discussions about OTRS.org Subject: Re: [otrs] FQDN Emily Flynn wrote: I'm having a problem changing the FQDN of our OTRS system. I had copied the mysql folder from the initial PC I set the system up on, knowing that I could change the few settings for the new PC. In SysConfigFrameworkCore, the FQDN is set as flynne.example.com with flynne being the old pc. I'm trying to change it to horizon.ourdomain.com, but each time I hit update, it reverts back to the previous FQDN. Is there another way I can change the FQDN by going into the mysql files? I don't know too much about sql but I'll give any suggestions a try. In our setup the FQDN is set in ~otrs/Kernel/Config.pm. You could check there. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Steven Carr wrote: Sanson, Rick wrote: This is properly configured with the hostname of my actual FQDN... What is the matter here??? Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations. FC5 is went EOL a couple of weeks ago, so if Rick is really still running FC4 it might be time to upgrade, yeah. Still that shouldn't keep him from setting his FQDN. I also have no idea why the change won't stick. Have you tried enabling verbose logging? Maybe the logs will show something interesting. Nils Breunese. PGP.sig Description: Dit deel van het bericht is digitaal ondertekend ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Thank you guys! This installation is a VM that came from VMware's repository and was built buy unknown. I am Linux savvy so I'll do as Steve Carr suggests and rebuild as these symptoms make no sense. I really used the VM to do some evaluation work anyway, have decided to go with OTRS and need to implement a more production-like server anyway. This cannot be that hard and the FQDN is defined in the place where all indications point; Config.pm. I do intend to restore this setup just to see if the OS had any impact on the FQDN issue (I doubt it). Thank you all! -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 2:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Steven Carr wrote: Sanson, Rick wrote: This is properly configured with the hostname of my actual FQDN... What is the matter here??? Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations. FC5 is went EOL a couple of weeks ago, so if Rick is really still running FC4 it might be time to upgrade, yeah. Still that shouldn't keep him from setting his FQDN. I also have no idea why the change won't stick. Have you tried enabling verbose logging? Maybe the logs will show something interesting. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Did you try setting the domain name in the kernel settings also? You can look at the kernel.domainname setting using sysctl. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 9:28 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Thank you guys! This installation is a VM that came from VMware's repository and was built buy unknown. I am Linux savvy so I'll do as Steve Carr suggests and rebuild as these symptoms make no sense. I really used the VM to do some evaluation work anyway, have decided to go with OTRS and need to implement a more production-like server anyway. This cannot be that hard and the FQDN is defined in the place where all indications point; Config.pm. I do intend to restore this setup just to see if the OS had any impact on the FQDN issue (I doubt it). Thank you all! -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 2:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Steven Carr wrote: Sanson, Rick wrote: This is properly configured with the hostname of my actual FQDN... What is the matter here??? Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations. FC5 is went EOL a couple of weeks ago, so if Rick is really still running FC4 it might be time to upgrade, yeah. Still that shouldn't keep him from setting his FQDN. I also have no idea why the change won't stick. Have you tried enabling verbose logging? Maybe the logs will show something interesting. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
No I meant in the linux OS itself. The command to find the kernel setting for linux for the domainname is sysctl kernel.domainname Is you FQDN an actual domain name or are you using a dummy FQDN? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 10:30 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - No I haven't, Jonathon! Where is that? I am unable to search from sysconfig (for whatever reason) and I dont see it in framework... ??? Please advise! Thank you! -Original Message- From: Jonathon [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 9:09 AM To: 'User questions and discussions about OTRS.org' Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Importance: High Did you try setting the domain name in the kernel settings also? You can look at the kernel.domainname setting using sysctl. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 9:28 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Thank you guys! This installation is a VM that came from VMware's repository and was built buy unknown. I am Linux savvy so I'll do as Steve Carr suggests and rebuild as these symptoms make no sense. I really used the VM to do some evaluation work anyway, have decided to go with OTRS and need to implement a more production-like server anyway. This cannot be that hard and the FQDN is defined in the place where all indications point; Config.pm. I do intend to restore this setup just to see if the OS had any impact on the FQDN issue (I doubt it). Thank you all! -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 2:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Steven Carr wrote: Sanson, Rick wrote: This is properly configured with the hostname of my actual FQDN... What is the matter here??? Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations. FC5 is went EOL a couple of weeks ago, so if Rick is really still running FC4 it might be time to upgrade, yeah. Still that shouldn't keep him from setting his FQDN. I also have no idea why the change won't stick. Have you tried enabling verbose logging? Maybe the logs will show something interesting. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Rick Sanson wrote: No I haven't, Jonathon! Where is that? I am unable to search from sysconfig (for whatever reason) and I dont see it in framework... ??? Please advise! He is talking about sysctl (a commandline tool not related to OTRS), not about SysConfig in OTRS. I have never needed to use sysctl to get this to work though. Nils Breunese, -Original Message- From: Jonathon [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 9:09 AM To: 'User questions and discussions about OTRS.org' Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Importance: High Did you try setting the domain name in the kernel settings also? You can look at the kernel.domainname setting using sysctl. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 9:28 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Thank you guys! This installation is a VM that came from VMware's repository and was built buy unknown. I am Linux savvy so I'll do as Steve Carr suggests and rebuild as these symptoms make no sense. I really used the VM to do some evaluation work anyway, have decided to go with OTRS and need to implement a more production-like server anyway. This cannot be that hard and the FQDN is defined in the place where all indications point; Config.pm. I do intend to restore this setup just to see if the OS had any impact on the FQDN issue (I doubt it). Thank you all! -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 2:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Steven Carr wrote: Sanson, Rick wrote: This is properly configured with the hostname of my actual FQDN... What is the matter here??? Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations. FC5 is went EOL a couple of weeks ago, so if Rick is really still running FC4 it might be time to upgrade, yeah. Still that shouldn't keep him from setting his FQDN. I also have no idea why the change won't stick. Have you tried enabling verbose logging? Maybe the logs will show something interesting. Nils Breunese. PGP.sig Description: Dit deel van het bericht is digitaal ondertekend ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Thanks! And I said I was Linux savvy... The kernel.domainname = none The FQDN that keeps popping up (for hours and hours!) is fc4 We sure learn a lot finding the answer to these things don't we! I think that is what drives us as technologists... I does me! -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 9:37 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Rick Sanson wrote: No I haven't, Jonathon! Where is that? I am unable to search from sysconfig (for whatever reason) and I dont see it in framework... ??? Please advise! He is talking about sysctl (a commandline tool not related to OTRS), not about SysConfig in OTRS. I have never needed to use sysctl to get this to work though. Nils Breunese, -Original Message- From: Jonathon [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 9:09 AM To: 'User questions and discussions about OTRS.org' Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Importance: High Did you try setting the domain name in the kernel settings also? You can look at the kernel.domainname setting using sysctl. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 9:28 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Thank you guys! This installation is a VM that came from VMware's repository and was built buy unknown. I am Linux savvy so I'll do as Steve Carr suggests and rebuild as these symptoms make no sense. I really used the VM to do some evaluation work anyway, have decided to go with OTRS and need to implement a more production-like server anyway. This cannot be that hard and the FQDN is defined in the place where all indications point; Config.pm. I do intend to restore this setup just to see if the OS had any impact on the FQDN issue (I doubt it). Thank you all! -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 2:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Steven Carr wrote: Sanson, Rick wrote: This is properly configured with the hostname of my actual FQDN... What is the matter here??? Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations. FC5 is went EOL a couple of weeks ago, so if Rick is really still running FC4 it might be time to upgrade, yeah. Still that shouldn't keep him from setting his FQDN. I also have no idea why the change won't stick. Have you tried enabling verbose logging? Maybe the logs will show something interesting. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
No I haven't, Jonathon! Where is that? I am unable to search from sysconfig (for whatever reason) and I dont see it in framework... ??? Please advise! Thank you! -Original Message- From: Jonathon [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 9:09 AM To: 'User questions and discussions about OTRS.org' Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Importance: High Did you try setting the domain name in the kernel settings also? You can look at the kernel.domainname setting using sysctl. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 9:28 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Thank you guys! This installation is a VM that came from VMware's repository and was built buy unknown. I am Linux savvy so I'll do as Steve Carr suggests and rebuild as these symptoms make no sense. I really used the VM to do some evaluation work anyway, have decided to go with OTRS and need to implement a more production-like server anyway. This cannot be that hard and the FQDN is defined in the place where all indications point; Config.pm. I do intend to restore this setup just to see if the OS had any impact on the FQDN issue (I doubt it). Thank you all! -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 2:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Steven Carr wrote: Sanson, Rick wrote: This is properly configured with the hostname of my actual FQDN... What is the matter here??? Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations. FC5 is went EOL a couple of weeks ago, so if Rick is really still running FC4 it might be time to upgrade, yeah. Still that shouldn't keep him from setting his FQDN. I also have no idea why the change won't stick. Have you tried enabling verbose logging? Maybe the logs will show something interesting. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
You can set the kernel.domainname in linux by sysctl -w kernel.domainname=the domain. That is without the of course. Linux is a bit touchy. Typically is the domain name is not setup during installation you have to jump through hoops to get it to work. I imagine that you set the domain name in the hosts file and in the resolv.conf file. They all work together. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 11:02 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Thanks! And I said I was Linux savvy... The kernel.domainname = none The FQDN that keeps popping up (for hours and hours!) is fc4 We sure learn a lot finding the answer to these things don't we! I think that is what drives us as technologists... I does me! -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 9:37 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Rick Sanson wrote: No I haven't, Jonathon! Where is that? I am unable to search from sysconfig (for whatever reason) and I dont see it in framework... ??? Please advise! He is talking about sysctl (a commandline tool not related to OTRS), not about SysConfig in OTRS. I have never needed to use sysctl to get this to work though. Nils Breunese, -Original Message- From: Jonathon [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 9:09 AM To: 'User questions and discussions about OTRS.org' Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Importance: High Did you try setting the domain name in the kernel settings also? You can look at the kernel.domainname setting using sysctl. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 9:28 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Thank you guys! This installation is a VM that came from VMware's repository and was built buy unknown. I am Linux savvy so I'll do as Steve Carr suggests and rebuild as these symptoms make no sense. I really used the VM to do some evaluation work anyway, have decided to go with OTRS and need to implement a more production-like server anyway. This cannot be that hard and the FQDN is defined in the place where all indications point; Config.pm. I do intend to restore this setup just to see if the OS had any impact on the FQDN issue (I doubt it). Thank you all! -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 2:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Steven Carr wrote: Sanson, Rick wrote: This is properly configured with the hostname of my actual FQDN... What is the matter here??? Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations. FC5 is went EOL a couple of weeks ago, so if Rick is really still running FC4 it might be time to upgrade, yeah. Still that shouldn't keep him from setting his FQDN. I also have no idea why the change won't stick. Have you tried enabling verbose logging? Maybe the logs will show something interesting. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Rick Sanson wrote:
Where is the OTRS_CONFIG_FQDN set?
OTRS_CONFIG_FQDN uses the FQDN that you set as the value of $Self-
{'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it
under Framework - Core).
I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the
real FQDN never appears in any responses.
What did you set exactly? And what do you get? Nothing, http:///?
Nils Breunese.
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RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Thanks!
The problem is that the change is not being saved and I dont know what
file is used to define Core.
Any ideas?
-Original Message-
From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 8:12 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Rick Sanson wrote:
Where is the OTRS_CONFIG_FQDN set?
OTRS_CONFIG_FQDN uses the FQDN that you set as the value of $Self-
{'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it
under Framework - Core).
I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the
real FQDN never appears in any responses.
What did you set exactly? And what do you get? Nothing, http:///?
Nils Breunese.
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Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
The easiest way to change the FQDN, is to change it in SysConfig -
Framework - Core (without having to edit config files manually)
SysConfig is accessible via web interface, in the Admin Area.
Gabriele
- Original Message -
From: Sanson, Rick [EMAIL PROTECTED]
To: otrs otrs@otrs.org
Sent: Tuesday, July 17, 2007 4:40 PM
Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Thanks!
The problem is that the change is not being saved and I dont know what
file is used to define Core.
Any ideas?
-Original Message-
From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 8:12 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Rick Sanson wrote:
Where is the OTRS_CONFIG_FQDN set?
OTRS_CONFIG_FQDN uses the FQDN that you set as the value of $Self-
{'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it
under Framework - Core).
I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the
real FQDN never appears in any responses.
What did you set exactly? And what do you get? Nothing, http:///?
Nils Breunese.
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RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Thank you!
The problem is that it doesn't save...
After making the change in sysconfig/framework/core/FQDN and then click
Update at the bottom of the page, the page then refreshes to have
fc4 in the FQDN field and not what I changed to. Under the FQDN field
the default is my actual FQDN (DEFAULT: helpdesk.domainname.com)
The check-box on the left of the section is grey.
I have about 4 hours trying to fix this problem!
This is a OTRS 2.1.1 Virtual Appliance
-Original Message-
From: Gabriele D'Andrea [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 10:26 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
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The easiest way to change the FQDN, is to change it in SysConfig -
Framework - Core (without having to edit config files manually)
SysConfig is accessible via web interface, in the Admin Area.
Gabriele
- Original Message -
From: Sanson, Rick [EMAIL PROTECTED]
To: otrs otrs@otrs.org
Sent: Tuesday, July 17, 2007 4:40 PM
Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Thanks!
The problem is that the change is not being saved and I dont know what
file is used to define Core.
Any ideas?
-Original Message-
From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 8:12 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Rick Sanson wrote:
Where is the OTRS_CONFIG_FQDN set?
OTRS_CONFIG_FQDN uses the FQDN that you set as the value of $Self-
{'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it
under Framework - Core).
I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the
real FQDN never appears in any responses.
What did you set exactly? And what do you get? Nothing, http:///?
Nils Breunese.
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RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Hi,
You probably already have a FQDN set under your configuration file :
$Self-{'FQDN'} = 'yourhost.example.com';
Did you check on Kernel/Config.pm configuration file please ?
Laurent
Le mardi 17 juillet 2007 à 11:37 -0400, Sanson, Rick a écrit :
Thank you!
The problem is that it doesn't save...
After making the change in sysconfig/framework/core/FQDN and then click
Update at the bottom of the page, the page then refreshes to have
fc4 in the FQDN field and not what I changed to. Under the FQDN field
the default is my actual FQDN (DEFAULT: helpdesk.domainname.com)
The check-box on the left of the section is grey.
I have about 4 hours trying to fix this problem!
This is a OTRS 2.1.1 Virtual Appliance
-Original Message-
From: Gabriele D'Andrea [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 10:26 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
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for more information
X-Novomaris-Novomaris MailScanner: Found to be clean
X-Novomaris-Novomaris MailScanner-From: [EMAIL PROTECTED]
X-Spam-Status: No
The easiest way to change the FQDN, is to change it in SysConfig -
Framework - Core (without having to edit config files manually)
SysConfig is accessible via web interface, in the Admin Area.
Gabriele
- Original Message -
From: Sanson, Rick [EMAIL PROTECTED]
To: otrs otrs@otrs.org
Sent: Tuesday, July 17, 2007 4:40 PM
Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Thanks!
The problem is that the change is not being saved and I dont know what
file is used to define Core.
Any ideas?
-Original Message-
From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 8:12 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Rick Sanson wrote:
Where is the OTRS_CONFIG_FQDN set?
OTRS_CONFIG_FQDN uses the FQDN that you set as the value of $Self-
{'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it
under Framework - Core).
I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the
real FQDN never appears in any responses.
What did you set exactly? And what do you get? Nothing, http:///?
Nils Breunese.
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RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Thank you Laurent!
Yes, it is set there?
It is also set in ZZAuto.pm
This is quite frustrating!
_
From: Laurent Minost [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 10:46 AM
To: User questions and discussions about OTRS.org
Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Hi,
You probably already have a FQDN set under your configuration file :
$Self-{'FQDN'} = 'yourhost.example.com';
Did you check on Kernel/Config.pm configuration file please ?
Laurent
Le mardi 17 juillet 2007 à 11:37 -0400, Sanson, Rick a écrit :
Thank you!
The problem is that it doesn't save...
After making the change in sysconfig/framework/core/FQDN and then click
Update at the bottom of the page, the page then refreshes to have
fc4 in the FQDN field and not what I changed to. Under the FQDN field
the default is my actual FQDN (DEFAULT: helpdesk.domainname.com)
The check-box on the left of the section is grey.
I have about 4 hours trying to fix this problem!
This is a OTRS 2.1.1 Virtual Appliance
-Original Message-
From: Gabriele D'Andrea [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 10:26 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
X-Novomaris-Novomaris MailScanner-Information: Please contact the ISP
for more information
X-Novomaris-Novomaris MailScanner: Found to be clean
X-Novomaris-Novomaris MailScanner-From: [EMAIL PROTECTED]
X-Spam-Status: No
The easiest way to change the FQDN, is to change it in SysConfig -
Framework - Core (without having to edit config files manually)
SysConfig is accessible via web interface, in the Admin Area.
Gabriele
- Original Message -
From: Sanson, Rick [EMAIL PROTECTED]
To: otrs otrs@otrs.org
Sent: Tuesday, July 17, 2007 4:40 PM
Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Thanks!
The problem is that the change is not being saved and I dont know what
file is used to define Core.
Any ideas?
-Original Message-
From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 8:12 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Rick Sanson wrote:
Where is the OTRS_CONFIG_FQDN set?
OTRS_CONFIG_FQDN uses the FQDN that you set as the value of $Self-
{'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it
under Framework - Core).
I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the
real FQDN never appears in any responses.
What did you set exactly? And what do you get? Nothing, http:///?
Nils Breunese.
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Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Ignore if you've already checked this but... can the file Config.pm be written to by the Apache/Perl process/user? Have you tried modifying other values to see if they get updated? Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
How bizarre! The permissions were set as root:root and 644 I set to 777 but no new behavior. I do have the FQDN set in Config.pm I have no idea what to do! I've even attempted to hardcode the FQDN in the auto response (agent: new ticket notification)but the system replaces that with the fc4 fqdn that I cannot replace. My, oh, my what is the problem??? -Original Message- From: Steven Carr [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 17, 2007 12:06 PM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Ignore if you've already checked this but... can the file Config.pm be written to by the Apache/Perl process/user? Have you tried modifying other values to see if they get updated? Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Sorry I haven't followed this whole discussion but did you check the Defaults.pm file? It is located in Kernel/Config/Defaults.pm I'm pretty sure you have tried configuring it in Config.pm and in the Sysconfig menu. If not message me back. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sanson, Rick Sent: July 17, 2007 2:46 PM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - I've been through everything I can think of and still no idea how to get the FQDN defined... -Original Message- From: Steven Carr [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 17, 2007 12:59 PM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - What is the actual FQDN of the system itself? It could be that somewhere OTRS is picking up the actual sytem's FQDN. I'm not a Fedora user myself, I use Gentoo, so not sure how you get/configure the FQDN on Fedora. Steve Sanson, Rick wrote: How bizarre! The permissions were set as root:root and 644 I set to 777 but no new behavior. I do have the FQDN set in Config.pm I have no idea what to do! I've even attempted to hardcode the FQDN in the auto response (agent: new ticket notification)but the system replaces that with the fc4 fqdn that I cannot replace. My, oh, my what is the problem??? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Under Fedora to set the FQDN of the system you need to edit /etc/sysconfig/network e.g. cat /etc/sysconfig/network NETWORKING=yes HOSTNAME=myhost.example.com Steve Sanson, Rick wrote: I've been through everything I can think of and still no idea how to get the FQDN defined... ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Hi Dan! Yes, the FQDN has been configured in Config.pm, Default.pm and ZZAuto.pm From Sysconfig the FQDN is not being saved and continues to say fc4 AND the default is listed as my FQDN... Thanks! -Original Message- From: Dan King [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 17, 2007 1:50 PM To: User questions and discussions about OTRS.org Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Sorry I haven't followed this whole discussion but did you check the Defaults.pm file? It is located in Kernel/Config/Defaults.pm I'm pretty sure you have tried configuring it in Config.pm and in the Sysconfig menu. If not message me back. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sanson, Rick Sent: July 17, 2007 2:46 PM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - I've been through everything I can think of and still no idea how to get the FQDN defined... -Original Message- From: Steven Carr [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 17, 2007 12:59 PM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - What is the actual FQDN of the system itself? It could be that somewhere OTRS is picking up the actual sytem's FQDN. I'm not a Fedora user myself, I use Gentoo, so not sure how you get/configure the FQDN on Fedora. Steve Sanson, Rick wrote: How bizarre! The permissions were set as root:root and 644 I set to 777 but no new behavior. I do have the FQDN set in Config.pm I have no idea what to do! I've even attempted to hardcode the FQDN in the auto response (agent: new ticket notification)but the system replaces that with the fc4 fqdn that I cannot replace. My, oh, my what is the problem??? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? S http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
This is properly configured with the hostname of my actual FQDN... What is the matter here??? -Original Message- From: Steven Carr [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 17, 2007 1:58 PM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - X-Novomaris-Novomaris MailScanner-Information: Please contact the ISP for more information X-Novomaris-Novomaris MailScanner: Found to be clean X-Novomaris-Novomaris MailScanner-From: [EMAIL PROTECTED] X-Spam-Status: No Under Fedora to set the FQDN of the system you need to edit /etc/sysconfig/network e.g. cat /etc/sysconfig/network NETWORKING=yes HOSTNAME=myhost.example.com Steve Sanson, Rick wrote: I've been through everything I can think of and still no idea how to get the FQDN defined... ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Sanson, Rick wrote: This is properly configured with the hostname of my actual FQDN... What is the matter here??? Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations. Steve signature.asc Description: OpenPGP digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] FQDN Not Being Set
Where is the OTRS_CONFIG_FQDN set? I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the real FQDN never appears in any responses. OTRS_CONFIG_HttpType://OTRS_CONFIG_FQDN/ http://fc4/otrs/index.pl?Action=AgentZoomTicketID=84 Thanks! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Please? I’ve got hours on this thing! _ From: Sanson, Rick Sent: Monday, July 16, 2007 10:59 AM To: otrs Subject: [otrs] FQDN Not Being Set Where is the OTRS_CONFIG_FQDN set? I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the real FQDN never appears in any responses. OTRS_CONFIG_HttpType://OTRS_CONFIG_FQDN/ http://fc4/otrs/index.pl?Action=AgentZoomTicketID=84 Thanks! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
The fastest way to find it is to search the sysconfig for FQDN _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sanson, Rick Sent: Monday, July 16, 2007 7:02 PM To: otrs Subject: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Please? I've got hours on this thing! _ From: Sanson, Rick Sent: Monday, July 16, 2007 10:59 AM To: otrs Subject: [otrs] FQDN Not Being Set Where is the OTRS_CONFIG_FQDN set? I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the real FQDN never appears in any responses. OTRS_CONFIG_HttpType://OTRS_CONFIG_FQDN/ http://fc4/otrs/index.pl?Action=AgentZoom http://fc4/otrs/index.pl?Action=AgentZoomTicketID=84 TicketID=84 Thanks! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] FQDN?
Is it not possible to change the OTRS system FQDN from inside the config? Every time I change it, it reverts back to the local host FQDN which is a private FQDN which I would prefer not to have exposed. Thank you, Jason Loven Manager - Technical Services Department Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: [EMAIL PROTECTED] Web: http://www.cainetserv.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] FQDN behinded a NATed router?
We have our OTRS server on our internal LAN, which is behind a router running NAT. The actual mail server is outside the LAN, and we POP and SMTP mail from there. The actual FQDN is company.com, and the OTRS server is called chuckles, but the DNS is NOT exported beyond the router. I have tried chuckles.company.com, but of course there is no chuckles.company.com on the internet, nor does [EMAIL PROTECTED] actually return mail to the correct user. I have tried chuckles.localdomain, but then I (and other AGENTS) get new ticket notification mail with the return address of [EMAIL PROTECTED] The actual POP3 email address is [EMAIL PROTECTED] (which resides on our external mail-server) so our normal return mail (notifying the CUSTOMER of their assigned, for instance) work properly. Can someone take all of this, and tell me which FQDN I should put in Config.pm. Thanks, Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] FQDN behinded a NATed router?
1. In order to send mail with the correct from: header, you must tell sendmail to use [EMAIL PROTECTED] rather than [EMAIL PROTECTED]. So basically your .mc file should contain an entry like this... MASQUERADE_AS(`example.net')dnl You must then generate a new Sendmail.cf file, and restart sendmail. / Other important things to mention 2. Unix/Linux will add whatever user to the front of that e.g. [EMAIL PROTECTED] : ) This will properly send mail to the correct domain so your external mail server will allow authentication. One other thing you may need to do is this I believe it is the defaults.pm config file and change the FQDN info to match what you want your notification master to be. If you do not change this your notifications will be from [EMAIL PROTECTED] the ip of the otrs machine! Hope this helps. Thank you, Michael W. Belz Systems Administrator, Sky River Management (702) 336-9418 AIM: SimbaSRM -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steve Hill Sent: Friday, May 05, 2006 12:17 AM To: otrs@otrs.org Subject: [otrs] FQDN behinded a NATed router? We have our OTRS server on our internal LAN, which is behind a router running NAT. The actual mail server is outside the LAN, and we POP and SMTP mail from there. The actual FQDN is company.com, and the OTRS server is called chuckles, but the DNS is NOT exported beyond the router. I have tried chuckles.company.com, but of course there is no chuckles.company.com on the internet, nor does [EMAIL PROTECTED] actually return mail to the correct user. I have tried chuckles.localdomain, but then I (and other AGENTS) get new ticket notification mail with the return address of [EMAIL PROTECTED] The actual POP3 email address is [EMAIL PROTECTED] (which resides on our external mail-server) so our normal return mail (notifying the CUSTOMER of their assigned, for instance) work properly. Can someone take all of this, and tell me which FQDN I should put in Config.pm. Thanks, Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] FQDN
Nils, I know what a FQDN is, I guess my question was not specific enough. I want to change the file (code) that sends the email, so I can put The required IP or UNC name. We do not have this hosted on our website, it is Behind our firewall and will not be on a public IP. So if I could find the code section that sends the email to a customer or agent Telling them they can view or adjust this ticket by clicking on the link in the email. I believe my issue will be resolved. Thanks -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Friday, March 31, 2006 9:07 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FQDN Tom French wrote: The above FQDN is NOT what I want. I need to use a static ip 192.168.111.31 or server1 as the FQDN. Neither is a fully qualified domain name. A FQDN would be something like server1.deicoprs.net. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] FQDN
UPDATE. I found where the file is that lets me manually set a UNC. IT was in OTRS/otrs/Kernel--config.pl Problem solved, and fixed. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Sunday, April 02, 2006 11:55 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FQDN Nils, I know what a FQDN is, I guess my question was not specific enough. I want to change the file (code) that sends the email, so I can put The required IP or UNC name. We do not have this hosted on our website, it is Behind our firewall and will not be on a public IP. So if I could find the code section that sends the email to a customer or agent Telling them they can view or adjust this ticket by clicking on the link in the email. I believe my issue will be resolved. Thanks -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Friday, March 31, 2006 9:07 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FQDN Tom French wrote: The above FQDN is NOT what I want. I need to use a static ip 192.168.111.31 or server1 as the FQDN. Neither is a fully qualified domain name. A FQDN would be something like server1.deicoprs.net. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] FQDN
Tom French wrote:
I want to change the file (code) that sends the email, so I can put
The required IP or UNC name. We do not have this hosted on our
website, it is
Behind our firewall and will not be on a public IP.
So if I could find the code section that sends the email to a
customer or agent
Telling them they can view or adjust this ticket by clicking on the
link in the email.
I believe my issue will be resolved.
You can set the FQDN in Kernel/Config.pm:
$Self-{'FQDN'} = 'yourhost.example.com';
Would that help?
Nils.
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[otrs] FQDN
When a email gets sent for notification of a ticket being opened. i.e.: Hi Sean, a ticket [200603301024] is assigned to you by Tom French. Comment: http://itsupport.deicorp.net/otrs/index.pl?Action=AgentZoomTicketID=7 Your OTRS Notification Master The above FQDN is NOT what I want. I need to use a static ip 192.168.111.31 or server1 as the FQDN. In the sysconfig area under Framework:core, I see the FQDN field. But am unable to make it stay to what I want after I hit Update. Any ideas.? Thanks Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] otrs@FQDN for ticket notifications
Hi All, I am looking for a place to change the default FROM: address (otrs@FQDN) for the ticket notification emails. I found a Framework.xml and a Defaults.pm file with this info in it and I changed it but it doesnt seem to have worked. Is there a web address to manage this through the gui? What do I need to do to change the from: email address, display name and signature? --- OTRS Notification Master [EMAIL PROTECTED] Hi Lee, a ticket [200511250156] is assigned to you by Chrissy. Comment: http://ammo-server.ammocomp.com/otrs/index.pl?Action=""> Your OTRS Notification Master -- Thanks, Lee Connell Field Service Technician 15 Main St. Suite 10 Littleton, NH 03561 603-444-3937 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.7/182 - Release Date: 11/24/2005 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] otrs@FQDN for ticket notifications
Search for FQDN in sysconfig and I believe you will find a setting called "core". You can set it in there. - Original Message - From: Lee A. Connell To: otrs@otrs.org Sent: Friday, November 25, 2005 2:40 PM Subject: [otrs] otrs@FQDN for ticket notifications Hi All, I am looking for a place to change the default FROM: address (otrs@FQDN) for the ticket notification emails. I found a Framework.xml and a Defaults.pm file with this info in it and I changed it but it doesn’t seem to have worked. Is there a web address to manage this through the gui? What do I need to do to change the from: email address, display name and signature? ß--- OTRS Notification Master [EMAIL PROTECTED] Hi Lee, a ticket [200511250156] is assigned to you by "Chrissy". Comment: http://ammo-server.ammocomp.com/otrs/index.pl?Action=""> Your OTRS Notification Master -- Thanks, Lee Connell Field Service Technician 15 Main St. Suite 10 Littleton, NH 03561 603-444-3937 --No virus found in this outgoing message.Checked by AVG Free Edition.Version: 7.1.362 / Virus Database: 267.13.7/182 - Release Date: 11/24/2005 ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting f|r Ihr OTRS System?= http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] FQDN Change
Hi Charles,
On Wed, Dec 10, 2003 at 11:46:03AM -0500, Charles R. Rusty Thompson wrote:
Is it possible to change the FQDN on a system that has been running for
about a year? Where can this be done and what impact might it have on OTRS?
You can do this without problems.
[Kernel/Config.pm]
# FQDN
# (Full qualified domain name of your system.)
$Self-{FQDN} = 'yourhost.example.com';
[...]
Martin
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
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[otrs] FQDN Change
Is it possible to change the FQDN on a system that has been running for about a year? Where can this be done and what impact might it have on OTRS? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
