**
Hi Conrad,
What you are describing should work just
fine. You can do client side operations such as active links and table fields
across multiple servers. The main limitation with this approach is that the
client must be logged in to each server. That usually means that their
passwor
Hello All,
In our organistaion there is a need to monitor licenses (Fixed, Floating, Read)
for remedy (6.3).
Can anybody help me by telling the name of database table (database fields
description) that is populated used when a license is allotted to a user. So
that I can pick the information
Hi Puneet Malik,
Unfortunately, there is no such table.
You can turn on server statistics to monitor license usage.
The user.log-file is a good place to go for license usage statistics.
You can use the FREE part of our rrrLicense-tool tool to parse and present
the data in a nice way: http://www
Yes.
- Original Message -
From: "Grooms, Frederick W" <[EMAIL PROTECTED]>
Newsgroups: public.remedy.arsystem.general
To:
Sent: Friday, September 15, 2006 3:32 PM
Subject: Re: Forms overlaying
Is your Display Only form being opened as a Dialog?
Fred
-Original Message-
From:
**
So it appears that the sample data is
included in the ITSM distribution, it's just not imported.
Has anyone attempted to modifiy the
xml (rik?) files to get this data in? Seems like you could just uncomment
everything below... and do the same for all the ITSM 7 apps...
This is from the Asset
Got it to work. I opened the form as dialog. Then it opened on top. Then
added the additional fields I needed to the tablefield to set and it worked.
Thanks.
- Original Message -
From: "Grooms, Frederick W" <[EMAIL PROTECTED]>
Newsgroups: public.remedy.arsystem.general
To:
Sent: Fri
FYI
http://www.networkworld.com/marketing/client06/02088_altiris2/altiris2_app.h
tml
HTH
ii
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Title: RE: CMDB essentials from Dell and Altiris
**
Igor:
The URL was mangled by the system.
Nice demo.
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of igor ivanov
Sent: Monday, September 18, 20
Does anyone know where Remedy stores the attributes for a field?
Ie 0=New, 1=Assigned?
Is this in a table somewhere??? Our DBA is trying to pull the data
without using the ARODBC and he can't seem to find the value instead of
just the integer.
Thanks!
ARS 6.3
HD 6
Oracle 10 something
_
Hi,
No tool what we have done is created workflow that fires on the INIT
form to get the license from USER and write to log file.
Carin
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Puneet MALIK
Sent: Monday, September 18
**
Sanford, Claire wrote:
Does anyone know where Remedy stores the attributes for a field?
Ie 0=New, 1=Assigned?
Is this in a table somewhere??? Our DBA is trying to pull the data
without using the ARODBC and he can't seem to find the value instead of
just the integer.
Thanks!
ARS 6.
Title: RE: HD 6.0 - Field Attributes
**
Claire:
Are we talking about enumerated fields, such as Status?
I think it is in field_enum_values for the value translation from the number to the actual value.
You might try the following code:
Select enumid, value from field_enum_values wher
**
Listers,
I’m looking for information regarding Asset Management
from a “scopeage” level. I’m trying to put together some questionnaires
that will aid in fitting BMC’s Asset Management Module to a customer’s
Asset Management process. If possible I’m looking for ideas for a “Process
Re
**
Looking to upgrade a ARS 5.x server to ARS 7. It's possible that it might not be feasible to get all of the potentially connecting User Tools upgraded in a timely fashion.Will upgrading the server have any adverse effects on those clients still connecting with a
5.x User Tool?
__20060125__
**
Just to followup myself with another question Let's say we decide to start upgrading User Tools *before* we start the server upgrade process. Would there be any issues using a 7.x User Tool against a 5.x Server?
On 9/18/06, ARS Bob <[EMAIL PROTECTED]> wrote:
Looking to upgrade a ARS 5.x se
Title: RE: Any issues using 5.x User Tool with a 7.x Server?
**
ARSBob:
I recommend that you upgrade the User Tool to the latest/greatest version while keeping in mind that you may need to patch your server to prevent problems. You will not gain the 7.0 functionality that is included with t
**
Tony, I hope that little change bring me the Sample Data!
I will use it next time.
Thanks.
Pedro C'r
On 9/18/06, Tony Worthington <[EMAIL PROTECTED]> wrote:
** So it appears that the sample data is included in the ITSM distribution, it's just not imported. Has anyone attempted to modifiy t
Title: RE: Any issues using 5.x User Tool with a 7.x Server?
**
I second James' recommendation - updating the UT first is a
better path. The basic rule is that when using an older UT, it will
*probably* function fine until you run into an API or function that is different
between client and
Title: RE: Any issues using 5.x User Tool with a 7.x Server?
**
Rick:
I never recommend using a down-level user tool. I do recommend NOT using an administrator tool that is not the same level as what your server is (this can lead to interesting consequences.)
I also second your test it, te
**
Anyone know what happened to these guys?
-Scott
[EMAIL PROTECTED]
This transmission (including any attachments) may contain confidential information, privileged material (including material protected by the solicitor-clie
Title: RE: Any issues using 5.x User Tool with a 7.x Server?
**
Totally agree on the Admin versions. We've both seen
how that can hose a person/application.
What I was saying on the UT/Server mismatch is that if you
have to choose to upgrade one first (which is not that uncommon with large
Title: RE: Any issues using 5.x User Tool with a 7.x Server?
**
Rick:
I agree with this. Like I said, test, test, and test again. I would still expect calls that something does not work, but at least I would know the most common things do so that I can work on those items that are not. I
**
No one wanted to buy their software so they are no
longer in business.
Christopher Pruitt
Consultant Specialist EDS - Bank of America I3-Inventory IW Infrastructure Team Phone: +1-972-605-7702 (8-835)
mailto:[EMAIL PROTECTED]
Confidentiality Notice:
This message and any files transmi
Hi all...
Our new production box is doing something I've never seen before.
It's a Linux box (RedHat Enterprise 3), with ARS 6.3.
In a new instalation, when I start ARSystem, there are multiple arserverd (14),
arfork (3) and arplugin (7) processes.
I read in the supportweb knowledgebase, this h
Hello Folks!
Has anyone had any luck importing existing Data other
then asset into 7.0? Do you have any tips that you can share with me?
Thanks!
___
UNSUBSCRIBE or access ARSlist Archives at http://
**
Was this ever
clarified at BUW?
12. Clarify in writing
the exact licensing requirements with ARS on SQL Server. After many
contacts with our vendor, and our vendor directly with BMC, there is no
consensus on how to properly license SQL Server to run ARS. Is it by the
number of th
**
Your licensing agreement
with MS should cover that. All DBMS vendors have changed their contracts
in recent years to account for applications like Remedy, and they are pretty
specific about the licensing requirements for those situations.
That being said, you may
be able to negotiate s
Hi there,
I have managed to misread the manual and export a set of definition files
in a 'read-only' lock state. I then imported these onto a server that is
runnign as out live server and as such cannot modify any items in Admin as
they are all marked as 'read-only'.
Is there a hack to switch
Title: RE: many arserverd processes in Linux
**
Jose:
Are you watching threads?
What is the ps line you are using?
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Viejo Lobato
Title: RE: ARS 7.0 - How Many SQL Server Licenses Required
**
Rick:
Since I work in an Oracle environment, I can address what happened here. Our Oracle license changed from a 25 user license to a single CPU license. I suspect that M$ went the same way.
James McKenzie
___
I'm using:
ps -ef |grep ARS
The process listed have each one their own PID.
In the developement server (is the same OS, the same version... the same), there
are only one process for each: arserverd, arforkd, arplugin.
more details from the machine:
Two Processors
64bits
Oracle 9.2
ARS patch17 o
Title: RE: many arserverd processes in Linux
**
Jose:
Interesting as it appears that each thread (or what should be a thread) is starting its own process. You are correct in this happened before. I don't know what was done to fix this.
James McKenzie
-Original Message-
From: Ac
Hi Graham
Oh dear, you have a major problem. Was this a full def file, or only a
partial one? Were any data forms included in the locked def file?
You cannot import unlocked versions of the defs in place to replace the
locked ones, and if you delete any object from the locked set, all locked
obj
Title: RE: Change lock state of workflow
**
Dave:
And the OP better hope that s/he can find an unlocked set as I think you cannot export an unlocked set AFTER you export a locked one.
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:a
Hi all...newbie here!
What the goal is - is to have the audit trail print along with the Change
Request details when you click the "Print Change Request" button. I know
how to add fields using the Report Creator form, but since Audit Trail uses
it's own db table, it only returns the lable "audit
**
I just got back from Remedy Training in Columbia, MD and the instructor mentioned the RockNot tool. He advised it was a good testing tool and referred us the the webite, rocknot.com. But the site is no longer up.
.ron
On 9/18/06, Pruitt, Christopher J <[EMAIL PROTECTED]> wrote:
**
No on
If you're using Crystal, you can use a sub-report
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of GoDario27
Sent: Monday, September 18, 2006 12:31 PM
To: arslist@ARSLIST.ORG
Subject: How to create report that will print Au
**
Search the arslist for rocknot and you will find a lot of discussions answering the sam e questions.On 9/18/06, Ron Tavares <
[EMAIL PROTECTED]> wrote:**
I just got back from Remedy Training in Columbia, MD and the instructor mentioned the RockNot tool. He advised it was a good testing tool and
A few days a go I read this
"
You can run multiple instances of BMC Remedy AR System on a single
server,
as well as run multiple BMC Remedy AR System servers with a single
database."
According to this there are two kinds of instances, What's the
different between them?
Regards
_
There's technically three possibilities from this:
1) One physical server with multiple instances of Remedy running on it,
connecting to multiple databases.
2) One physical server with multiple instances of Remedy running on it,
connecting to a single database.
3) Multiple physical servers with
James,
The export operation does not lock the objects on the server that the
objects are coming out of. (So the "source" remains "unlocked".)
Unless of course if you managed to then turn around and import that
file that you just exported back into the ARS server that you exported
it from. That wo
**
I have the
same situation with my test server (also RH ES3). My test server has two ARS (6.3) servers
running. Each takes about 25% CPU with zero load on them and shows way more
process then my production server that sits at 99% idle. According to my Unix
admins the servers are identical hardw
well
I'm a little confuse
"One physical server with multiple instances of Remedy running on it,
connecting to multiple databases. "
In this case you mean Remedy ARS install in c: and the other one in d:,
OK multiple databses you mean db2, SQL,
Sorry but like I said i'm confused
thanks
___
I've never done it on Windows so I'm not sure of the specifics but
basically you do set it up by installing the files in different
locations. What I don't know how you would do in Windows would be to
get the Services working correctly.
As far as multiple database are concerned, you could theoreti
Title: RE: Instances, two types?
**
Karl:
I think I know what you are talking about:
It is possible to have more than one ARS server instance running on a single system. Only one, and only one, can be connected to by using the portmapper function built into the ARS user processes (User, A
Here is a real world example that may help.
We have 3 Remedy servers running on the same Sun box.
devars, tstars, trainars
Dev runs at port 3000 and connects to Oracle server ora-arsdev
Test runs at port 3030 and connects to Oracle server ora-arstest
Train runs at port 3060 and connects to Ora
On Windows, you might end up w/ a structure that looks like this:
C:\Program Files\AR System\ARS6\arserver1
C:\Program Files\AR System\ARS6\arserver2
C:\Program Files\AR System\ARS6\arserver3
C:\Program Files\AR System\ARS7\arserver4
C:\Program Files\AR System\ARS7\arserver5
C:\Program Files\AR Sy
Title: Message
**
UNCLASSIFIED
I cannot speak for the
7x user tool but we upgraded from 5.1.2 to 6.3 -
5x
tool to 6.3 app, big problems experienced as to make the app not
usable
6.3
tool to 5x server, no problem using the local client
Testing, testing then
testing some more is
and What about the licenses when you have that such server with several
ARS instances?
is there any problem about that?
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
**
Hi Matt,I have only run multiple servers on Linux. Are there any special gotchas doing this on Windows? Do the instances stay pretty well isolated from each other? No dll or registry conflicts?Jason
On 9/18/06, Matt Reinfeldt <[EMAIL PROTECTED]> wrote:
On Windows, you might end up w/ a structure
Title: RE: Any issues using 5.x User Tool with a 7.x Server? (U)
**
Sandra:
As I stated earlier, you should not use a downlevel user program (5.1.2 program with 6.3 server) this can cause major headaches. You can use an uplevel user program (6.3 program with 5.1.2 server) as long as the ser
No. All the licenses get stored in individual folders (AR Server name)in
C:\Program Files\Common Files\AR System\Licenses\.
Matt R.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Monday, September 18, 2006 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Instance
**
One other thing to note is typically an upgrade to the 6.3 client will use the same home path as the previously installed version on the machine (C:\Program Files\...). Any fresh installs of the 6.3 client will want to install into the user's profile path by default (C:\Documents and Settings\..
**
Jason,
I haven’t had any real issues with
it. The only issue I saw was with multiple versions of the user
tool. I had 6.3 and 7.0 installed (User Tools) installed on the same
machine. I had been using the version 7 osbc driver for crystal reports.
I patched the 6.3 UT and acciden
But I have to use diffrent Fixed and floating licesens, o I can use the
same
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
What are the issues that I might run into if I use Tomcat 5.x instead of
ServletExec 5.x for mid-tier 7 running on Windows Server 2003 Enterprise
and IIS 6.0? I got the distinct impression at UserWorld that BMC Remedy
was seriously considering switching to Tomcat from ServletExec as the
default ap
Having a weird problem with my CHG form. the status values were altered a
while ago. I upgraded our server to 6.3.0 Patch 18 from an original 6.3.0
install. I didn't change the application, just the server files. Everything
went fine but one problem I'm finding now. If I email the status it will
se
I have done an out of box install of ITSM 7.0 on Windows 2003 box.
I also installed Mid-tier 7.0 Patch 001 on another box.
The CI Relationship Viewer does not work. It used to throw an "Unable to
download plugin" error. I reinstalled mid-tier from scratch and also
installed ServletExec AS. N
Everyone,
I believe someone already posted some ITSM import templates on the list
recently, however, the attachment did not make it through to the digest.
Does anyone know who posted them and when ?
Could someone please send them to me or provide a download link ?
Thanks
Chris
__
If your "Site Name" is the same across your servers, which it most likely
is, you can use the Fixed User licenses across all servers, making sure that
you comply with the Licensing Agreement. Floating licenses, whether they be
for applications (Asset, Change, etc.) or just plain old Floating User
Hello Misi,
Thanks a lot for the advise.. But unfornately https://www.rrr.se site is
not available. I will try again after sometime to check...
Regards, Puneet Malik
-Original Message-
From: Misi Mladoniczky [mailto:[EMAIL PROTECTED]
Sent: Monday, September 18, 2006 3:52 PM
To: arslis
**
Hi Rodney,
Thanks for the info. I have enabled both the servers in the accounts dialog box on the user tool and then tried to pick the value from the form on the second server. It still gives the error "Form does not exist on server" or now a new error "ARERR [150] A server name must be suppli
**
Please try following thing:
1. Edit the ar.cfg (Windows) or ar.conf file
(UNIX) on the server.
2. Add a line that specifies the server name, if
it does not already exist:
Server-Name:
3. Restart the AR Server, which loads the
plug-in.
Regards
Naveen
From
What is the purpose configuring private RPC process(queue)?
If you direct all api calls into 390620 and 390635 (fast and list),
and let them handle all request with: first come, first serve. With a
private process you still have to wait for the database to complete
its operations, and with a good
**
Hi,
There's one thing that I've tested on ARS 5.1.2 on Windows 2000 using
browser client. If the second server wasn't registered with portmapper,
then the workflow couldn't execute. You see, we can't
specify the port in a Set Fields From or Direct SQL actions for the second
server.
T
65 matches
Mail list logo
