Hi list,
is someone out there running a ARS Server group on a Oracle RAC (Real
Application Cluster) and willing to share some experience and
configuration settings? Any real live information about how ARS manages
a cluster fail over?
Best regards,
Albert
Hi,
Table itself is picking up value from some form. So you have to find the
condition on which the table is getting populated. Then you can use the same
conditions in ur CR to extract data from the base form. CR allows data to be
extracted based on certain conditions. You can use that.
Rakshit
Hi Jase,
We have tried to use the built in archiving on numerous occasions and it
let us down badly. From the archive form not being accessible to adding
of fields etc. These can lead to the loss of data.
What we did was use a similar approach as Remedy but build our own. We
took the origin
Hi, we have done exactly the same, and it has been up and running i prod för
about 3-4 years, we archive request which have been in staus closed for 13
months, 500 every night including attachments, escalations and push field
action, works fine. /L ars
-Original Message-
From: Action Re
All,
One of our users is running a report/extract against a join form. You can
browse the join form without any issues, but upon running the report and
extracing the data, you get the following :
Error occurred in generating report.
ARERR [552] failure during SQL operation to the database : Lin
Run SQL logging on the server; grep out unwanted records (say by user id); then
look at the SQL statement that throws the error.
Cheers
Ben
>- --- Original Message --- -
>From: Dave Barber <[EMAIL PROTECTED]>
>To: arslist@ARSLIST.ORG
>Sent: Fri, 1 Dec 2006 12:47:
Dave,
This is a WAG without seeing the SQL in question... but...
I would make sure that the user is using the following procedure.
1) Open form in Query mode.
2) Specify search conditions
3) DO NOT DO THE SEARCH
4) Jump directly to the report selection screen from the QUERY window.
5) select th
I would like to know if they did an upgrade or a new install if they do have
it running.
Also I am still looking for the release notes on ServiceDesk 7.0.1, if
anyone can point me to it that would be of help.
Howard Richter
On 11/29/06, Axton <[EMAIL PROTECTED]> wrote:
** Is anyone running 7
We're definitely doing the search in the correct manner; I learnt about that
the hard way a few years back.
SQL logging makes for interesting reading, I've grepped out "my" entries
into another file, and will start looking through it. Haven't had much
experience of this type of debugging before,
I haven't seen discussion about disk space and indexes relative to
archival, so thought I'd add it as a consideration. In most databases,
such as Oracle and MS SQL, records aren't actually deleted, but rather are
flagged for delete. Usually some "other activity" is used to reclaim disk
space from
We are running 7.0.1 in production.
We upgraded from 7.0.0 patch 1 on 12th November to try and alleviate
problems with mid-tier connections, which it has.
We are running separate windows 2000 servers for ARserver, SQL and
mid-Tier(Tomcat). Tomcat mid-tier is much faster than previous versions.
Thanks folks...Good input
I am also contemplating putting a variable for actual servername
on the filter to ensure a user always writes to the same server during
the process.
As with most Remedy issues, there are multiple solutions
and this remains the optimal spot to consult with Remedy Problem
All,
This may be an elementary question, but are there any characters that cause
different behaviours on filters?
I'm looking at a filter that shouldn't seem to work quite as I'd expect it
to, but I'm wondering if the use of characters in the name makes any
difference? Its got a '! at the end .
The '! on the end of the filter name is to make sure that values are retained
in memory that might be NULLED out by other workflow.
Janet Mahan
NSM Systems Admin II
EMBARQ
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf O
Hi Dave,
This one got me before too. The help file from ARAdmin 6.3 shows the following:
Using special override naming convention
To override the phases for a specific filter, you can make a filter run in-line
(sequentially) by using a special naming convention in the filter name. When
you c
Upon further investigation I've found that the Wiki has version 5.0 LIB and
INCLUDE but does not contain the arutl50.dll and the arrpc50.dll. It does
have the arapi50.dll.
It does not matter which version (5 or 5.1) but I am still looking for a
complete set from someone: LIB, INCLUDE, DLLS.
Than
Barry,
Or you can skip this issue and have the Run Process create a "temp
record" with the attachment in it. That way the user does not care
about the physical OS that is in play and the active link could even
delete the temp record after the user gets the Attachment back to
their client too.
(
Eric,
Thanks for that ... I can hear a noise of something wooshing over my head,
its gone right over me.
Phase1? Phase 3?
now that I look further into it, the problem appears to be elsewhere, but
this is all good stuff to know.
Thanks,
Dave
ps. Wish there was some nice IDE/debugging tool fo
?
No. Appending `! to a FIlter's name forces it's actions to be processed in
"Phase 1". Filter actions are "phased", separated into 3 phases - Phase 1,
Phase 2, and Phase 3. Set Fields actions, for example, are processed in
Phase 1, while Push Fields actions are processed in Phase 2. Run Proce
Someone Recommended the book :: Crystal reports (the complete reference) by
peck.. I have the 9 version.
Very handy.. and a good reference.. If I was to remember everything My head
would explode.
On 12/1/06, rakshit bhandary <[EMAIL PROTECTED]> wrote:
** Hi,
Table itself is picking up value f
Nice little code chunk, saving to my code bases :)
Yes, pop-up blockers are a pain, but we have instructed all of our users
to add the base 'domain name' of the company into the pop-up-blocker
"allowed" list.
Fortunately, there are other applications (like our expense entry
system) which have thi
All-
I looked at the previous postings and did not really understand the fix. I
am posting this one more time to see if anyone has any ideas.
Thanks in advance.
Regards,
All,
I am trying to start my email process and am getting the following error:
I am usi
Just before Christmas, there was an honest politician, a kind lawyer and
Santa Claus
travelling in a lift of a very posh hotel. Just before the doors opened they
all
noticed a £5 note lying on the floor. Which one picked it up??
Santa of course, the other two don't exist!
---
What do you call
I've had this issue with the libraries on linux. In my case even though
ldconfig was configured for the libraries I had to have this environment
variable before I could get things to work:
LD_LIBRARY_PATH=/usr/local/lib/ar63
So I have this in /etc/rc.local so it happens on boot:
LD_LIBRARY_PATH=/u
James,
The issue (as I understand it) is more of a Java thing than an OS
thing. Java does not tend to take advantage of the full features set
of the OS. Rather it uses a LCD (least common denominator) approach
and expects you to either pass things in via the env settings or
command line settings.
Thats not a bad book; it doesn't help with some things though, such as why
global variables are only accessable at print time, not before (that is
very, very irritating).
Does anyone have suggestions as to other query tools that are more flexible
than Crystal? It doesn't seem like too bad a prod
Okay then, some (small) amount of progress.
I've got the SQL log, which doesn't help that much.
However, restricting the report to just one or two fields rather than all
allows the query/extract to run correctly. Nothing in the logs points to
which field is causing the report to crash out, so i
GROAN..
On 12/1/06, Gidd Calden <[EMAIL PROTECTED]> wrote:
Just before Christmas, there was an honest politician, a kind lawyer and
Santa Claus
travelling in a lift of a very posh hotel. Just before the doors opened
they
all
noticed a £5 note lying on the floor. Whic
To me, the biggest pitfall is that there is only one thread for
escalations. This is problematic if you use escalations for other
processes (such as notifications, record clean-up/deletion, etc) that
fight for an open escalation thread. In this case, proper table
indexing, archiving/record deletion
Dave
Do you have any Diary fields in the export when you see the problem? If I
recall correctly, we had this problem and it was due to a corrupt timestamp
in a diary field, which was corrupted by a bad data import.
If I remember correctly, we found the exact record by running smaller and
smal
A work-waster for the holiday season...
http://www.elfyourself.com/
"Gidd Calden" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
12/01/2006 07:07 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
OT:Friday - Holiday Humor
Just
One for Friday afternoon (well it is here!)...
Does anyone know of any character restrictions in the login name field
(ID 101)?
(ARS 6.0.1 patch 1368, W2K server, SQL Server 2000)
In the 9 or so years we've been running AR System we have been using
real names for login so that we can easily s
Hi Lister,
Right now we are trying to improve our Asset Management & Inventories
business processes, which currently involve an intermediate database, etc.
We are looking into MagicWand to replace our current barcode system and
would like to hear from any one who is actually using this product. R
Hi Ian,
If you use a double apostrophe it should work. i.e. O''Toole
Eric Cleereman
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Behalf Of Ian Trimnell
Sent: Friday, December 01, 2006 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Login
Eric Cleereman (IT) wrote:
**
Hi Ian,
If you use a double apostrophe it should work. i.e. O''Toole
Eric Cleereman
Eric,
I tried that to start with and got the message: "ARERR [618] Computed
group qualification contains invalid content :
ProcessComputedGroupFromClient()"
Thanks,
Ian
Sabrina,
I've had that issue with diary fields before now.
However, there are no diary fields on this join form, I've tried removing
all the longer text fields (possible problem with some characters), and that
doesn't resolve it.
I'm doing this the long winded way - removing fields until I find
Hi All,
Has anyone ever found a way to dynamically identify which filter caused a
particular email or alert?
The scenario is that when a mail or alert record is generated no mail or
alert is sent unless the filter creating the notification is in a list of
allowed filters (maintained by users
We are using Remedy Email HTML templates with the Purchasing application and
everything is working fine except for the dollar amount. It is printing as
6160.00USD. It would be nice if there were only 2 0's and it would be
really nice if there was a space before the "USD". i.e., 6160.00 U
Peter,
I use codes that appear in the lower right corner of the html email in a
small font. You could also make the codes (or names of filters) in
hidden text. The text would be visible when you open the email in a text
editor.
For HPD:HelpDesk notifications, I use H01 - H##, for CHG:Change I
Peter,
I have built a tool to allow me to search for notifications and
messages based on notification subject, notification text, message
number, message type or message text.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Beh
Hi all,
I am running mid tier 7.0.1 against AR Server 6.3 p18, Helpdesk 6.0.
Upon logging in / clicking Helpdesk link for a requester
they receive the message 'ARWARN [59] No such user exists -- successfully
connected as a guest user '
This is new in 7.0.1 - i just checked on 7.0.0 p2 and it
While this is a cumbersome workaround, I would create a separate group
strictly for names such as O'Toole then add that special group to the
computed group. You could put all special names into this one group or
create a separate group for each special name since you may not want to add
O'Toole and
I am a Remedy Admin at Yale New Haven Hospital. We are in the process of
trying to upgrade ITSM from version 5.6 to 6.0. Our environment is :
Unix AIX 5.2
Oracle 9i release 2
ARS 6.3 patch 18
ITSM 5.6
Oracle is on the same server as the Applications.
Our install order was to be: CMDB 1.1,
I think, u need to uncheck "Allow Guest Users" in server configuration
window to do this
Thanks
Jaspal S Rawat
TDS Telecom Information Systems
Mail: [EMAIL PROTECTED]
Phone: (608) 664-4517
Fax: (608) 664-5499
-Original Message-
From: Action Request System discussion list(ARSList)
[
We have a web server (1.1.1.1) which is behind an slb (2.2.2.2). We have
configured it so that the web server (1.1.1.1) can communicate clear text
over port 8080. On the SLB (2.2.2.2) we have set it so that it handle all
ssl connectivity to web server 1.1.1.1. So that when you connect like this:
Hi,
I am having similar OutputMapping problem with Java web service client
consuming Remedy 6.03 web service, wonder anyone would have a solution for
this.
My web service has a Create and Get operation, the Java web service client
I built is getting error "Invalid element in ARWSClient.CreateO
Yes, AIX is a problem for the CMDB installers. Look for an .html file in
the directory from which you ran the CMDB extension loader. It's the most
reliable indicator I've found for telling the actual state of the upgrade.
Rick
-Original Message-
From: Action Request System discussion li
Are you using Axis and wsdl2java for your Java client?
I've found that Axis (1.4, I think) is incompatible with Remedy web services.
I've needed to manually modify the output classes from wsdl2java to get it to
work.
The generated stubs looked for responses in the body, but they are sent in
I know that I've had my head in the sand or I'm just coming up for air...
Nevertheless.
Is Remedy for IT Service Providers free for use or does it have extra
licensing costs?
Thanks,
-Geoff Endresen
___
UNSUBSCRIBE or a
The reason that I ask is that it appears in my Support Download at the
Remedy / BMC site.
I think I would have remembered purchasing it.
On 12/1/06, Geoffrey Endresen <[EMAIL PROTECTED]> wrote:
I know that I've had my head in the sand or I'm just coming up for air...
Nevertheless.
Is Remedy fo
Well darn Sharon - don't you just hate it when that happens? I did have
a similar experience recently. After almost shooting myself in the head
to stop the pain, I got our Desktop support people looking into the
situation. Turns out that this was never a Remedy issue, but something
wrong with th
IT for Service Provider licenses are not free. In checking Upgrade
Central, it appears that ITSP 4.0 is being listed under the Group/Name
of AR System for some reason.
Have you recently purchased Service Desk under your contract ID - or is
your contract for AR System only?
-David J. Easter
Sr
Sharon,
Can u tell me, after the table rows becomes unselectble, Whether
user go to some other menu/form/Nav bar etc inside the User tool and
does it works or User tool basically freezes.
Thanks
Jaspal S Rawat
-Original Message-
From: Action Request System discussi
Hi, Mr. Easter:
It may be the case that the site needs to be checked in general. I
could have sworn that I saw extra items on the upgrade list (yesterday)
that we should not have access to. Don't worry, I didn't download 'em.
It may be that BMC should get a QA group together to do some final
Test
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
It works
Bob Halstead
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Richardson
Sent: Friday, December 01, 2006 4:11 PM
To: arslist@ARSLIST.ORG
Subject: Test Post-plz ignore
Test
__
We've see similar issues with the attachement field on our HPD:Helpdesk
forms...
Occasionally a user will send in an attachment (routed by email and
filters) and when we try and open the Helpdesk form, the AR client just
dies! No message or anything... we may get a Windows message about the
u
Hello Listers,
We have an immediate opening in our company for a sharp Remedy developer
in Mumbai. If interested please send an email to [EMAIL PROTECTED] We
will be filling six more positions in Mumbai and Pune in January. We look
forward to hearing from you.
Kind regards,
Tim Richardson
Hmm..i'll try to source that book today in the library. Thanks Pat.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Friday, 01 December, 2006 23:01
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 6.3 with Crystal Report XI
Our contact for Amazon is AR System only. Maybe it was purchased years ago
and just showed up on the list during the conversion to the new support
site.
Thanks,
-Geoff
On 12/1/06, Easter, David <[EMAIL PROTECTED]> wrote:
** IT for Service Provider licenses are not free. In checking Upgrade
C
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