Biggest question would be why would you want to use a 5.x client against a
7.x server?.
I can sorta understand using a later client (at my last place we had a good
few people using the 6.3 client against our 5.1.1 server, as it handled
search results considerably better), but not the other way
As to why this might (w/o really wanting it to) happen ... I think
especially at larger international environments, also with people
connecting to different Remedy systems from different providers within
the same company, it can happen that there some users still have old
clients ... *shrugs*
It
**
Hello all,
I have a form with a web view who includes some extra jsp, javascript
and html code in the tab source of form definition.
With Mid-Tier 6.0, when deploying, a jsp page is generated that includes
the extra source defined.
But on Mid-Tier 6.3 no jsp pages are generated and the
All the code is in the container in the mid-tier server. What OS are you using
on the Server?
BROTONS Oscar [EMAIL PROTECTED] wrote: ** **
Hello all,
I have a form with a web view who includes some extra jsp, javascript and
html code in the tab
The Mid-Tier server is a Windows XP.
I not understand what you mean about the container. With Mid-Tier 6.3
there are not jsp pages for forms, there are generated on demand.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Hi Bill
I agree with earlier comments that this, to me, looks like it will be a
performance killer. Not only the LIKE scan on the assignee group field, but
the workflow to constantly scan children for permission changes, or push
from child tickets to their parents.
Field 112 Assignee Group is
Hi,
ARS 5.1.2 on SQL8
I've a view form on a DB2 db external. I can read all record. Now I want update
a record from remedy user but i've this error:
ARERR [552] Failure during SQL operation to the database : OLE DB provider
'MSDASQL' reported an error. (SQL Server 7399)OLE DB error trace
For Active links that you include in a Active Link Guide that loops
through a table, add '$ at the end of the name of all the active
links.
This should solve your active link looping issue.
Thanks
Peter Lammey
ESPN MIT Technical Services Applications Management
860-766-4761
-Original
I wanted to know for a lot of the reasons Robert mentioned. I always
thought it was better to use an older client against a new server (5.1.2
client against 6.3 server) not vice versa. Is this not true?
Thanks
Kyle
Kern, Robert SBA wrote:
**
As to why this might (w/o really wanting it to)
I'm using a custom application and we are working on getting the same thing
implemented. I don't know if you are using an out of the box app so my answer
may make some kind of sense, it may not.
Nonetheless, why not use computed groups? I've got some screwy requirements
that are making me
Pavan,
Please open a support issue with Tech support about this.
On 1/16/2007 I was informed (by Tech support) of the following:
At this time it is expected that Vista will be added as a supported
platform for version 7.0.1 of the User Tool within 90 days of the
release of the operating
Is BMC ever going to release Remedy User as .msi files instead of .exe?
.msi files are easier to log each instance of what is going on when
installing.
Lisa
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Hi
Has anyone had problems with special characters in passwords when
logging in with mid-tier 7??
I have installed Mid-Tier 7.0.1 against my ARS 6.3 Server, and now
when I try to login with a user that has a password including some
swedish characters (åäö for example) I'm seeing errors in the
Put all of your code into a .jsp file on the web server.In the Admin
tool open the form and do Form - Current View - Properties - the
Appearance tab. You have 2 buttons of Edit Web Header Content and
Edit Web Footer Content. Put in an HTML include statement like:
SCRIPT
All,
Does anyone have some type of documentation for enhancing the
performance of Mid-Tier version 6.3? We are getting slow response from
our server and are trying to determine if this is the actual size of the
server that is the problem of if it is a configuration issue.
Thanks,
Ashley
**
I don't have appearance tab on Form - Current View - Properties ..
I think the most of my problem is because my remedy server is 6.0 and
with mid-tier 6.3 this feature is not compatible.
The code I'm adding has as main purpose to merge a remedy form and
different static HTML forms.
The
It's bad, Matt. World-class bad. I've now learned:
If you reach the point that you need to open a ticket with BMC, you're
pretty-much done for.
If you need to research a topic, stick to arslist or Google. Trying to
find documentation in that black-hole of a website can frustrate even the
most
I've always assumed the opposite in the case of the user tool.
Axton Grams
On 1/23/07, Kyle Whitley [EMAIL PROTECTED] wrote:
I wanted to know for a lot of the reasons Robert mentioned. I always
thought it was better to use an older client against a new server (5.1.2
client against 6.3
Hi,
I have a need to notify the support group (or individual if one is assigned)
of updates made to the worklog by someone else (either the submitter or
another tech). This will be done for our HD, CHG, and CTs, eventually.
Currently, I'm testing:
( 'zTmpNotificationMethod' != $NULL$ ) AND (
Some of the things you can try ... These notes are for ARS 7.0. Hope they help,
Mid-tier Configuration Settings http://itsm7rtm/arsys/shared/config/config.jsp
Cache Settings
ØUncheck the perform check box. Having this box checked makes the
mid-tier check to see if any changes
As have I. If my client can't perform certain functions because they don't
yet exist on the server version, that's probably not a problem, since I'm
not supposed to have that functionality anyway. If my server has
functionality my client can't process, that's a potential problem.
I always
Does anyone who is still running ARS 5.1.2 in production on Windows 2000
have it running properly over a 1.4.2_13 JRE/JDK?? How about the 6.3
mid-tier?? Our security people are frothing at the mouth over some new
Java exploit and want us to be on Java 1.4.2_13, which is what we have
been
We were running the 5.1.2 Mid-Tier with 1.4.2_07 with no problems.
Unfortunately we since upgraded to Mid-Tier 6.3 so I can't answer for
the _13 patch with 5.1.2. Mid-Tier 6.3 has not had any problems with
1.4.2_13.
Fred
-Original Message-
From: Action Request System discussion
ARS 6.3 AM 6.0 CMDB 1.1 Oracle 10g
I am having problems creating relationships in cmdb 1.1 between monitors
and pcs. The data is being imported into cmdb, not from another remedy
form. I am not getting the monitor instance id for the import into
BMC_Components.
Here's what I've done.
We are about to update to 1.4.2_13 as we are using 5.1.2 server and
mid-tier, however I have to finish testing to see what issues we face by
not upgrading to 6.3 p 20 or 7.0.1 p 1 before the DST shift. I expect
to have an answer for you by the end of the week. Otherwise, I have
seen most of the
Ditto.
I was trying to convince my prior employers management to start rolling out
the 6.3 client as soon as possible, to ease the application migration. As I
said earlier, I had a few major users of our apps running the 6.3 client
against our 5.1.1 server, and before I left, I'd done a little
Hi all,
I need some help on the use of OLE.
This is what we need to do. We need to automatically open a specific URL
in IE. This part is easy and already done.
Where I need help is that we need to capture the information contained in
the open window from that URL and copy it into a field in
The AR System 7.0.01 Windows User Tool is being tested against the 6.03
server as part of Vista compatibility testing. It is currently
expected that this testing will be completed by late February / early
March. At that time, Vista will be added to the compatibility matrix
for AR System 7.0.01.
I know that using a 5.x user tool against a 6.x server will cause issues
with passwords. It seems that when a password field is set it isn't
decoded properly, so the next time the user record is saved, the new,
unknown password is saved to the record. Not sure if this is replicated in
7.x but
I stand corrected...thanks
Kyle
Rick Cook wrote:
**
As have I. If my client can't perform certain functions because they
don't yet exist on the server version, that's probably not a problem,
since I'm not supposed to have that functionality anyway. If my
server has functionality my client
I will lookup how to do an ARPLUGIN debug.
I did setup the logs, and it doesn't appear to be slowed down or hanging.
Would the AREA / LDAP access affect or slowdown Remedy users (users with
passwords)???
It seems like it wouldn't, but what do I know???
Thanks.
I am just trying to think what
There was an issue when going from = 5.0 client/server combos to
5.0client/server, because a few of the APIs got updated in
5.0.1, and some things like Groups were stored and referenced slightly
differently. Apart from that, the advice is sound. If both are at 5.1.2 or
above (and if not, WHY
I'm trying to setup ARSperl with ARServer 7.0. I downloaded 6.3 ARServer and
copied the API directory. The Makefile.pl is set up to use the 6.3 api
directory. This is the output from make test.. Does anyone have any ideas of
what could be going wrong?
$ make test
PERL_DL_NONLAZY=1
Hi Listers -
Is anyone storing RAID information (RAID level, adapter, bios, etc.) in the
CMDB? If so, what class did you use for this?
Just trying to get some ideas
Thanks,
Cindy
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UNSUBSCRIBE or access
For some reason ARSperl cannot connect to your server.
Does the AR server respond to ping?
Does the server use a specific TCP port? In this case you need to set
the ARTCPPORT environment variable.
Did you enter the correct username/password when running Makefile.PL
(you can verify this by
If the arserver is having issues talking to your directory server, then it
will tie up the fast threads used to authenticate users via LDAP or
whatever, which will in turn lock up users trying to authenticate via
remedy, I think.
It really sounds like your directory server is flaking out, or
I just wish they would stop treating the entire site like it's a development
or test server, and that they would stop thinking that the users (i.e.
customers) signed up for a constant Beta program disguised as an informative
site. Do they not have any kind of environment on which to make sure
Yup. Slow.
And I won't even mention the fact that I lost access to download product
again. oops.
-tony
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
Jack Samson [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
01/23/2007 10:55 AM
The patches still aren't available. I'm looking at the 7.0.01 server for
solaris and all the directories are empty. I wonder why it takes several
days to copy a couple hundred mb of data.
If you look at the modify time of the files in the ftp server for
7.0.01p001, the modify times range from
Why does BMC ignore and not address this publicly? This is terrible!
From: Axton [EMAIL PROTECTED]
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support Web Site Performance
Date: Tue, 23 Jan 2007 12:12:13 -0500
The patches still aren't available. I'm looking at the
Performance is pretty bad, overall design is terrible.
You've got to wade through a massive list of products that you haven't
bought to get docs/white papers on those that you do have.
Its only recently that I've started looking at it again, probably the last
time was a good 6 months back at my
Thanks to all for your suggestions re. this question. I overlooked the
inclusion of IP addresses in the API log when I was checking logs as an
option, which prompted the question initially. Hooking into the login
process and capturing additional data seems the most logical approach, and
I
Maybe we should all put a support ticket in to BMC requesting overnight
delivery of the patches on physical media since the software is not
available online. Maybe it will seem worthwhile to invest in the
design/infrastructure of the patch distribution services.
Axton Grams
On 1/23/07, Axton
I have found that if you are doing a file replace method, several lib files
are missing from the bin, api/lib and email lists. As well as, the
server-readme.txt is not complete.
On 1/19/07, Sarah Lake [EMAIL PROTECTED] wrote:
Hello listners,
Has any one applied patch 20 to Ars 6.3? Any
Frank,
Looks like they missed extracting icu.tar, xalan.tar and xerces.tar. These
libraries need to be extracted from the installer tarball and then extracted
to the bin and api/lib directories for the server. The icu.tar also needs
to be extracted to the root of the email engine.
Scott
On
Thank you to everyone who has read and replied to my problem.
The problem showed up again today from 8:57 a.m. through 9:17 a.m.
I have confirmed during these time periods that our AD (LDAP) servers are
not overburdened with authenitcation or other issues. I am not clear about
the network
I found a Solaris sever version under installers.
Axton [EMAIL PROTECTED] Jan 23, 2007 10:21 AM
**
Maybe we should all put a support ticket in to BMC requesting overnight
delivery of the patches on physical media since the software is not available
online. Maybe it will seem worthwhile to
No, that's the point of multi-threading; if one List thread is running a
long process, incoming processes only queue up to a small extent (I once
heard it was a max of 5 requests per thread in queue, but that may have
changed since I heard it) behind that one before spilling into the next
It could be because unlike other patches everyone is eagerly waiting for
patch 20 and their server is not handling the peek load.
It may be interesting to find out how BMC reacts to this.
Best Regards,
Uday
-Original Message-
From: Action Request System discussion list(ARSList)
So, I guess it's safe to say that although the files show as listed (at
least for Windows, anyway); that the downloads simply aren't ready for
prime-time?
I attempted to download the same file for over an hour until it finally
timed out. I think I'll try from home late tonight.
Maybe, we
http://www.chron.com/disp/story.mpl/headline/biz/4490397.html
(this is not the entire article - click on the link for that)
Jan. 23, 2007, 11:14AM
By BRAD HEM
Copyright 2007 Houston Chronicle
TECHNOLOGY
Software maker racks up profits after the bust, but its stock price is
still short of its
FYI, BMC is aware of this situation and is troubleshooting the
performance issue. Currently, it appears that the issue may be with
very high utilization of the internet circuits used by BMC. This is
impacting everything across the site. BMC is currently trying to isolate
the problem and resolve.
I would agree with the statement below. Since you are sending the text via
e-mail I would contact the vendor. That is the provider that you are
trying to send to. The will be able to see what they are getting from you
and what happens to it. I used to call the paging providers regularly.
Back
Hi Shafqat
Thank you for the hint. The 1005 field is related to the advanced search
bar.
Using this field, I was able to hide and unhide the bar.
I was also able to add an active link on from B (fired by a button on form
B), that populates the advanced search bar. A set fields was used to do
Hi All -
I'm looking for vendors who specialize in the ARS platform and
Applications, and who can supplement staff on projects, service request,
maintenance work, and who could take on on-going systems administration
responsibilities (break/fix upgrades, possibly configuration).
Anybody
Vytek was purchased by CalAmp. TelALert is still available and an
excellent product for sending messages by TAP, SNPP, SMPP, SMTP and
others if the provider has provisions for the standard messaging
protocols.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
I have also noticed that the users who are getting the EXT AUTH error all
have a floating license. No I am not out of floating licenses at the time
of the errors.
**Pulling hair out**
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Be prepared to get flooded with messages from partners. You can start
with looking at the Listing of BMC Partners through the following web
page:
http://www.bmc.com/BMC/Partners/CDA/hou_Partner_Generic/0,3319,5377102_5
379132,00.html
I'm guessing you would be looking under:
Service
Hi all,
I'm using an OLE automation action that is fired by a button in order to
page a user.
In the test environment, this works fine.
But in the production environment, some users are complaining that they're
receiving a Run-time '91' : Object variable or With block variable not
set when
Just wondering if anyone has ran the ITSM 5.5 applications on ARS
7.0.1? We plan on upgrading the apps, but this would happen after the
ARS is upgrade across all our servers.
Thanks
Kyle
--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Thanks for the advice everyone. This is something we don't plan on
doing, but if worst came to worst, I would like to know if the client
would work.
Thanks
Kyle
Rick Cook wrote:
**
There was an issue when going from = 5.0 client/server combos to
5.0 client/server, because a few of the
You might also want to provide some additional information, such as:
- Technical description of your current environment (servers, OS's,
DB's, Remedy products, versions, etc.)
- Where the work is to be performed (city) and a description of any
offsite options
- Brief description
Good day,
Has anyone installed the CMDB patch 4? If so, what advise can you share
with me and my team or what issues did you encounter?
Server: AIX 5.3
ARS version: 6.3 patch 17 (patch 20 is currently being tested)
Oracle: 9i
Thank you in advance for any information.
Brandy Hunter
Network protocol/data error when performing data operation. (9350)
Getting this after a 9093: User is currently logged in ...
This is thrown up in the MidTier (Version 6.03.00 patch 015) on
Solaris\Sybase ARS(6.03.00 patch 20)
You get the 9093 first and then the 9350 regardless of how you
Hi Gang,
I'm getting an error when I try to add a CLOB field to a View Form that is
accessing a remote table via an Oracle database link. It looks like Oracle
doesn't support this functionality in database links.
Has anyone figured out a method to expose a remote database's CLOB data in a
View
I don't know what you mean regarding my config about floating licenses. I
have 20 floating, and I had 19 in use. We have another 100 fixed, and 62
of those are in use. I had around 24 Read licenses in use as well.
What is the default to set for not found 2?
We do have read licensed only
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