Yes.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mikhail Serate
Sent: January 29, 2007 10:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: SSO Problem: AREA being called more than once
**
Hi Ben,
By configuration parameters, do you mean the p
I certainly hope this one makes it into production; we haven't had a
reliable, working solution for our Macintosh users since RemedyWeb 4.1
!! It has been one _long_ dry spell since then, full of unrealized
promises.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texa
David,
That is good to know.
To bad such information is not in the KB for Tech support to spell out
for us. (or better yet for us to access.) I think we can all deal with
statements like "Forward looking statements ... bla bla bla... things
might change. bla bla bla we hope to see ... bu
*rolling eyes - slapping head*
(You just ever have one of those days?)
Thank you Brian!
From: "Brian Baker (bbaker2)" <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Re: CI Viewer - CMDB Libraries are not available?
Date: Mon, 29 Jan 2007 07:59:29 -0800
The
> but have yet to figure out what it is.
Actually, BMC did work with Apple and figured out what it is. Apple is
making changes to the Safari browser in Leopard (Mac OS X 10.5) and BMC
is scheduled to pick up support for Safari in the mid-2007 release of AR
System to take advantage of those chan
Thanks Tony
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Monday, January 29, 2007 1:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Apache/Tomcat
Sure. Either run Tomcat on port 80, or use a connector.
Thanks Will!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Will Du Chene
Sent: Monday, January 29, 2007 1:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Apache/Tomcat
Rob:
You have to use the mod_jk connector to bridge the gap
Gene,
Safari does not work. It is not supported. And the last time I heard a
voice from BMC say "Safari" was to say that it does not have a "debug"
type environment that will allow them to figure out what is wrong with
it. :)
Basically BMC holds that what they are doing is "standards based" and
Gene,
It's a known issue with Apple Safari and the Mid-tier 6.3. If we
upgrade to Mid-tier 7, Safari is better supported. I'm not aware of any
other work arounds.
Charles
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gene Ushinsky
Sent: Mo
As you stated the installer files have not changed it's the addition of files
in the files directory. It only effects those that want to copy the binaries
and library files.
For folks that downloaded the binary and library files after the 24th, you're
ok. Others that downloaded files on or be
I am somewhat new to Remedy and may not ask the question correctly but here
it is.
We have a 6.x installation of Remedy that has a web interface to it. Seems
that IE6 and FireFox 2 work quite well with it. However, Apple¹s Safari 2.x
doesn¹t. There is nothing on the screen the page is blank.
Is
They did a complete re-design of the data structure and changed some form names
as well as adding BMC_People. Now they have to come up with a way that ITSM 6
can work with CMDB 2.0.X
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 29 Jan 2007 5:23 PM
Sub
Hi David,
You're correct. There were a few more files found to be missing from
the manual install ability of patch 020 that we had to update. I've
checked with Support and all of the files should now be available for
those admins that wish to install the files manually.
The installer method
Hi Katherine,
I have had this problem before as well. Somehow your business tags on
the form "Business Time Workdays", "Business Time Holidays" got removed.
If I remember correctly, your Remedy system has been configured to use
SLA on whatever form you are trying to use and somehow the business tag
It certainly does seem to be taking an inordinate amount of time. It's been
months since it was most recently promised. How long does it take to create
export/import maps and procedures for two sets of data tables for products
which they created? I'm no longer believing anything I'm told on this
Thanks Fred,
Yes I figured that out.. I also needed to add 2 other values which weren't part
of the table so what I did was exactly what you described UNION select
'value1', 'value2' from dual
Rgds
Joe
- Original Message
From: "Grooms, Frederick W" <[EMAIL PROTECTED]>
To: arslist@ARS
Hi Katherine,
Export a definition, or take a look at a current full def and search on
42099 and 42098 and you should be able to find the workflow that is
triggering the message. The problem is that the workflow is checking
for a Business Time Holiday and Business Time Workday Tag called "user
Check for 'TR.DiaryField' != $NULL$ on your filter...
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
- Original Message
From: "Cupp, Michael E Jr. CTR USAF AFRL/SNOD" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, January 29, 2007 4:03:57 PM
Subject: Re:
At UserWorld, several of us were told the same thing - that is "BMC is
taking the necessary steps to officially enable the use of ITSM 6.0 with
CMDB 2.0.1". It was quite a popular topic at the time, but BUW was
around 5 - 6 months ago right? It has been in progress for an incredibly
long time now..
Hi Ben,
By configuration parameters, do you mean the parameters in ar.cfg?
Mikhail Serate
Remedy Development Team
Information Technologies
University of Calgary
(403) 210-9308
[EMAIL PROTECTED]
--
Some peopl
Rob:
You have to use the mod_jk connector to bridge the gap between apache and
tomcat. There is a tutorial on how to put this togeter over on the Apache
website.
http://tomcat.apache.org/connectors-doc/webserver_howto/apache.html
> All right all you gurus.
>
> I have MidTier 7.0.1 running on
_
From: Ben Chernys [mailto:[EMAIL PROTECTED]
Sent: January 29, 2007 9:56 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: SSO Problem: AREA being called more than once
The AREA plug-in is called both for authentication as well as for
determining a user's notification criteria. There are d
Sure. Either run Tomcat on port 80, or use a connector.
There are remedy-specific whitepapers on the support site about this. Some
may be geared towards Remedy Knowledge Management.
http://tomcat.apache.org/tomcat-3.3-doc/mod_jk-howto.html
http://tomcat.apache.org/connectors-doc/reference/apach
Hi Mikhail/Fellow Listers
I am facing the exact same problem like yours today. but I am
implementing AREA SSSO for the firsttime in 7.0.1. I am passing 2 secret
passwords from Midtier. So when the Callback function in AREA is called
, it validates these values and it is successful. but it gets ca
Hi Michael
I am facing the exact same problem like yours today. but I am
implementing AREA SSSO for the firsttime in 7.0.1. I am passing 2 secret
passwords from Midtier. So when the Callback function in AREA is called
, it validates these values and it is successful. but it gets called
again for so
On Windows the configuration file is in C:\Program Files\Apache Software
Foundation\Tomcat 5.5\conf\server.xml by default. Line 78 is where I found
the port configuration on my server.
Jason
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
If you want to have columns from both tables, your SQL should look like
this:
Select
a.col1 as "Alias1",
a.col2 as "Alias2",
b.col1 as "Alias3",
b.col2 as "Alias4"
From
Table1 a,
Table2 b
Wh
Hi Katherine,
Probably you need to see the configuration/settings in "Business Time Holidays"
and the "Business Time Workdays" forms to remove unwanted configuration.
You can run a report on these two forms for the incorrect entries to see the
"Last Modified" field value to know the user who la
How can I check in the filter to see if the diary field has been
updated?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Monday, January 29, 2007 12:11 PM
To: arslist@ARSLIST.ORG
Su
The AREA plug-in is called both for authentication as well as for
determining a user's notification criteria. There are different sets of
arguments in both cases. This is not well documents (or rather not
documented at all!) There are also now some configuration parameters to
prevent the other c
http://arswiki.org/wiki/ARS_7.0_Topics#Installing_on_CentOS_4.3
I played around with this. These patches are for the 7.0 FCS. It should
not be hard to apply them to later releases. Take a look at the updated
ar_install script blocks. This will give an indication of where in the
script you nee
All right all you gurus.
I have MidTier 7.0.1 running on Apache/Tomcat.
After install, the only way I can hit the MidTier is by using port 8080
(http://server:8080/arsys)
Is there anyway to configure so I do not have to use the 8080 port to
hit the arsys directory? (http://server/arsys)
Tha
http://arswiki.org/wiki/ARS_7.0_Topics#Installing_on_CentOS_4.3
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
James Pifer <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
01/29/2007 01:41 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
It sounds like you are wanting to union the 2 tables into 1 view...
That would be something like:
Create or Replace view1
(Col1, Col2)
AS
(Select Col1, Col2 from table1
UNION
Select Col1, Col2 from table2);
Fred
From: Action
Sorry to beat a dead horse. I had looked at patch 20 for Solaris and
others and hadn't seen any changes other than Windows binaries and
libraries. When I asked the question about the arupora file, Support
said to make sure that I had all the binaries and libraries as files had
been added. I look
Patrick,
We are looking at a series of products the leader currently is altiris
tms. Email me and ill review our research with you.
John
--Original Message--
From: patrick zandi
To: Action Request System discussion list(ARSList)
ReplyTo: Action Request System discussion list(ARSList)
I have table1 with Col1 and Col2
I have table2 with Col1 and Col2
I need to create a single view from both these tables, say view 1 where Col1 of
the view has every value that is in Col1 of both the tables and Col2 of the
view has all the values of Col2 of both the tables... There is something w
I have a test machine that has Fedora Core 6 and Oracle 10G installed.
I'd like to install ARS and Service Desk 7.x on it to play around with.
When I try to run the install I get:
# ./ar_install
./ar_install: line 5845: =0: command not found
./ar_install: line 5845: =0: command not found
Operating
Hi all...
I came in to work with a wonderfull issue. When ever anyone in my groups
tries to send in a ticke they get the following.
The business Hour tag 'user' does not exist in the Business Times Holidays.
See your administrature to have it configured. ( ARWARN 42099)
The Business Hours tag
Please do not send resumes to me directly (unless you really want to) as
you will still have to apply via the web site.
Please see the Careers section on www.blackberry.com
Remedy Systems Architect (J0107-0901)
Category: Information Technology
Location: Waterloo
Is the diary required on each modification of the record? If so then
you can just do a check against the Modified Date field. If it is not
required then adding a new datestamp on when the diary changes would
probably be the best way to go
Fred
From: Action Req
That time would be hard to capture and use in a qualification in a Escalation
so instead why don't you use a Date/Time field specifically for that and have a
filter, which when the TR value of the diary is not null, set the Date/Time
field.. Run your Escalation against this Date/Time field
Chee
Mike,
I would create a working date field on the form, and set it to $TIMESTAMP$
every time there is an entry made to the worklog, then with your escalation,
you can check Status = 'Working' and Last Worklog Entry < $TIMESTAMP$ - 129600
Hope this helps.
Rem
Date: Mon, 29 Jan 2007 11:58:55
I'm not sure if you can parse through that with an escalation, but you might
consider setting a hidden timestamp field through a filter each time the
diary field is modified, that way your escalation can just look at that
timestamp field.
_
From: Action Request System discussion list(ARSL
You will probably need to create a new date/time field...and every time the
diary is updated update that date/time fieldthen fire your escalation
off of that field instead of your diary
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cupp,
Remedy Newby here -
I have an escalation that I want to fire for all records with a status
of 'Working' and that have not had a diary entry posted in the last 36
hours. I want to set the status to Assigned.
How can I compare the most recent diary entry for a ticket's work log
field to the curr
Hi List,
Has anyone ever had any problems with their AREA being called more than
once? In the password field, a one-time-use token is being passed in. AREA
then calls SSO with that token, then SSO verifies the validity of the token.
However since the AREA code is being called more than once, the s
The last step in the CI Viewer install is to copy the libraries from
WEB-INF/lib directory in the installation folder to Tomcat's WEB-INF/lib
directory. Was this done on your system?
Regards,
Brian
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PRO
Axton,
Thanks. I got a reply back from support that noted the file was used for
upgrade and was inadvertantly added to the the files directory.
Dave
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: Action Request System discussion list(ARSList)
This is part of the upgrade installer. It is used to upgrade the db from
previous releases. If you are simply patching your install, there is no
need to include this file in your install base. There were some issues with
the previous arupora in relation to direct sql workflow that was
(supposed
All right.
I am sure everyone will throw stones at once, but I have to ask. What
do you all know about Microsoft's Service Desk effort? Anyone seen
anything in regards to it or know anything about it so that we might
be able to get some idea how it will stack up against BMC Remedy? In
my case,
The problem is that ITIL is an idea, a philosophy, and remedy has gone and
made it an application.
Carey mentions "Sales" and "Marketing" but surely not all people in sales
all use the exact same application to do their work. You don't see all
cashiers across the world use the same register, do
Anyone have any info concerning the file arupora? We are running 6.3
unpatched on Solaris with Oracle 9.2.
The documentation shows the following:
UNIX and Linux - arserverd, libarjni63.* , arealdap.*, ssoldap.*,
ardbcldap.*, Flashboard.*,
libarflib.*, libwebservice.*, libarxmlu
Thanks Bradford & Axton, I really appreciate efforts from both ends. I
have called for a meeting with my DBA & Windows admin regarding the
same. I will share my decision with you guys with reasons for the same.
Thanks again.
Thanks & Regards,
Pavan Kumar AV - [Remedy]
HCL - AutoDesk
Work: 40
Hi Paul,
You can get current license utilization through the built in Server
Statistics, if you turn it on.
The user.log will give you more detailed/granular information.
Unfortunately, the application licenses are not reported, so you will only
see how the main license type (Fixed/Floating/Read
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