Re: System not recognizing my login

Dwayne, It is possible in v7 to do that. Configuring.pdf has this to say on page 311: Authentication-Chaining-Mode: This parameter enables the administrator to use more than one type of authentication on the same system. The values for Authentication-Chaining-Mode are as follows:
0—Use

DST testing

Hi Listners, Has anyone did the DST testing yet? Can you pls let me know how to make system think it is March 11 2.00 AM Should I change time on unix servers to see the effect? We are on Unix/ARs 6.3/Oracle 10 thanks

Search Limitation

Hi All, I need to present some unique situation that we are having. Char field with input length greater than 4000 or 0 one can't search in the field. But our user need to search in a field with input lenght 0 How should I work this out? Any help appreciated.

Recon engine with Linux crashes

Everyone, I need a bit of help, as I am new to Remedy in general. We're running a ARServer 6.3 patch 20 on a Redhat Ent 3 server with 4 procs, and 4 gb of ram. On our DEV machine we're running Oracle 10g (10.0.1.2) and ARsys, plus the midtier. We have CMDB 1.1 patch 3 and we're attempting

Indexing in Remedy 6.3

Greetings List! Management has asked me a couple questions regarding Remedy Indexes. Still considering myself an amateur, I gave my best guess as I understood, but they would like to confirm. They would like to know: 1) How exactly does Remedy Indexing work? 2) In 4.5 we had case-insensitive

MidTier 7.1 Home Page

MidTier 7.01 against ARS 6.3 p20 I have added some entry points to a Home page application list. However, I am trying to add another form and it will not show. The form is a display only form. All the permissions on the form look good and match the users permissions. I am able to add another form

Re: Remedy 7.0.1 patch 001 under a Load Balancer

We plan the samething and I would be interested in any info you might have. Do you have any capacity planning/hardware information/experience? The sizing doc doesn't really tell you much. ___ UNSUBSCRIBE or access

Re: AREA LDAP Unix to Windows

Is your OU - Test Users - within a sub-OU of your OU - USERS? Nick Havin' Fun in Sacramento. On Wed, 31 Jan 2007 11:10:47 -0500, Shane Fish [EMAIL PROTECTED] wrote: All, I'm having an issue setting up AREA LDAP and hopefully someone can help. ARS Platform: (on a separate Sun Domain than

MidTier 7.1 Adding Servers

Can bring up MidTier 7.1 login.jsp and config.jsp pages. However, trying to access any forms or apps gives the server not found in list error. When I go to the confguration area there are no ARS servers listed. But when I try and add a server it does not give any errors but also does not add the

Re: Server Alias

Have you tried setting the parameter Server-Plugin-Alias in the config file? I'm not sure, but I think you have to set that. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

ADM:Please Ignore, testing Web submission

After reboot, test, 5:25pm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

San Francisco Sr. Remedy Developer

Great job. Great company. San Fran financial services district. 120k + bonus. See description via link below. Please feel free to send your resume to me directly: [EMAIL PROTECTED] http://seeker.dice.com/jobsearch/servlet/JobSearch? op=101engine=2dockey=xml/1/b/[EMAIL PROTECTED]

Column Width problem when printing web arr report

ARS 6.3 Windows 2003 Midtier 7 Patch 2 IE 6 Oracle 10g HD 6 We have an .arr report for solutions that our requests can use to print solutions from the web. When they press the Print button on the solutions form from the web, the arr report is displayed in IE. The report shows the solution

SSSO for Remedy Windows User Tool - Help

Dear Listers I have done the SSSO with Netpoint, Midtier, IIS ARS 7.0.1 that is working fine. I can give some direction to anyone who is planning or in the process of doing it. My next task is to do the SSSO for the Remedy Windows user Tool. Can anyone shed some light in this area. Has

Remedy 6.3 Indexing Questions

Greetings List! Management has asked me for details how Remedy Indexing works. I let them know that I believed it created the indexes in Oracle and from there the Indexing was all up to Oracle and our DBA would be able to go into further detail, but that I wasn't sure and would find out. Is

Webservice causing SAXException

Hello All, Wondering if anyone has come across anything like this? Running a 5.1.2 (patch 1375) server on HP-UX 11 with an oracle 9.2.3 backend. The mid-tier is is 6.3 with path 13. When attempting to consume a range of web service we are getting the following error ARERR [9130] An

Custom App vs Out of the Box questions

We are having an internal discussion and I wanted to get a feel from the list. Who uses a totally Out of the box application and who uses a total custom application? I am more concerned with Help Desk (problem tickets) and Change Management. For the sake of this discussion it doesn't matter

Re: ARS 6.3 Upgrade - Shared Access Option

Thanks, Jarl: That helps a lot. Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Saturday, February 10, 2007 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Upgrade - Shared Access Option

Remedy Developer Position

My name is Erin Hubbard. I am a Recruiter for TuringSMI. Turing SMI is a BMC Platinum Partner covering the US, EMEA, and Australia. At present, we are looking for full time or contract Remedy Developers. Knowledge of CMDB Detailed Knowledge of ARSystem 6.3 and Remedy ITSM 6.0 (Help Desk,

test

test message ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Custom App vs Out of the Box questions

We are having an internal discussion and I wanted to get a feel from the list. Who uses a totally Out of the box application and who uses a total custom application? I am more concerned with Help Desk (problem tickets) and Change Management. For the sake of this discussion, it doesn't matter

Adding custom Permission Groups in ITSM 7

ARS 7.0.1 ITSM 7 I added a new Permission Group to the Group form. However, when I try to add a Person to the new Group from the CTM:People record (Login/Access Details tab), it doesn't appear. I backtracked the menu that lists available groups to the following form: LIC:SYS-License

Upgrade from V5 to V6.3

Hi all, We have a V5 Remedy installation running on Oracle 8.1.7 on HPUX11 that we are planning on moving across to a Linux server, running Remedy 6.3 with Oracle 9.1.2 I'm interested to hear from anyone as to your experiences in upgrading, and as to what they believe the best order is to

DST - patch 20 for Email Engine (Issue: - SW00256171)

Product: Action Request System - Email Engine Version: 6.3 Patch #: 020 Release Date: 11/30/2006 Software Platforms: All supported platforms Files patched: All platforms - emaildaemon.jar ar*.jar Windows - armapi63.jar, armapi63.dll, ar*.dll rcmn*.dll Unix -

Re: LDAP Cross Ref Blank Passwords problem

On Thu, 15 Feb 2007 14:48:52 -0800, Wheeler, Dylan [EMAIL PROTECTED] wrote: From what I've done before, you fill out the AREA LDAP, Check the box for Cross Ref Blank Passwords and clear out the password from all user records. This should see that the user has no password and use the AREA record

Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....

Hugo, I agree. I saw some other messages in this thread where people stated that they were running Tomcat with IIS (or JBoss) but I have found that Mid-Tier runs quite well with Tomcat alone. I am also confused by the SDK vs JDK debate. Some people say SDK is enough while others say you need

Single Sign On in Citrix Client

Has anyone implemented this? If so, how is it done? Thanks, Rebecca Hammond ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: ARS 6.0.1, patch 1497 DST issue for past date/time fields?

We specifically tested that and all looked ok. As a matter of fact we didn't see posted date/time differences on email received requests, mid- tier requests, requests through OV - nothing. The only issue was the posted one where the time in the Admin Tool is wrong. Also of course this hinges on

Re: DST and consequences

Another point for some 5.x environments. We are running ESP's License Monitor Plus but not with our dev server. Will keep an eye on it if it needs restarts and take into account the impact on stats that it collects. We don't have any automated license juggling based on it to worry about. If we

Vertical Nav Fields

Hello, Has anyone expeirenced the following behavior with Vertical Navigation Fields? AR Server 7.0.1 User Client 7.0.1 Server OS 2003 Client OS XP I have created a Vertical Nav Field and defined the menu items gave all public permission. I also craeted an active link to fire when selecting a

Re: upgrade for DST

David, If you don't mind me asking on the list - Is staying on 6.0.1 really an option if one wants support, regardless of the DST issue? It seems that technically 6.0.1 would fall off support in May, anway, from what I read of the support policy. I think 7.0 will have been out for a year in

ARS Training location/instructor recommendations

Has anyone taken this class yet, and if yes, are there any recommendations of Pleasanton vs Maryland vs third party (EMS Clearwater, Rapid Denver, Column Downers Grove). Also, any recommendations for/against certain instructors ? (can be sent offlist) Since this is a fairly new product I

Remedy Developer Position

List, My name is Erin Hubbard. I am a Recruiter for TuringSMI. Turing SMI is a BMC Platinum Partner covering the US, EMEA, and Australia. At present, we are looking for full time or contract Remedy Developers with: Knowledge of CMDB Detailed Knowledge of ARSystem 6.3 and Remedy ITSM 6.0 (Help

Re: ARS 5.1.2 and Solaris 10 (can it be done?)

I received the following from tech support and it worked: Line 2265 of the ar_install script sets TEST to an evaluation which returns false. Just add this line: TEST=1 before line 2266 if [ $TEST = 0 ]; then This is for the Solaris install and the modification is made in the ar_install

URL Redirect to Re-Login

What would be the proper command structure to accomplish the following process: 1) Log out from form 2) Direct to Login Page 3) Auto-launch into original form The reason for doing this, is that USER would have changed Time Zone preference (written to AR System User Preference form) and the

sending URL in the e-mail

Hello list, I need to send an URLs for viewing the tickets on the web in the notification e-mails. I don't use mid-tier here and there is a website created for viewing the tickets. Please let me know how I can code the URL pointing to the ticket. Regards, Kalyan.

Re: Test -- not receiving mails

John, Did you get your message? I received a couple of messages Sunday night, and I thought it was working again, but it's been a quiet week since then. My mailbox is starting to feel lonely. I'm sure Dan's working on it, and I might have missed an explanation, but I haven't seen anything

Printing on the web using arr report column width problem

ARS 6.3 Midtier 7 patch 2 HD 6 Oracle 10g Windows 2003 We have an .arr report for solutions tht our requesters can use to print solutions from the web. When they press the Print button on the solution form from the web, the arr report is displayed in IE. The report shows the solution number,

JOBS :: Worldwide :: Contract Perm

Good Afternoon List, I hope you are all having a good day. Turing SMI are seeking ARS, ITSM, ITSP Consultants for contract and permanent roles based across the UK, USA Australia. I would be happy to receive CV's from interested individuals. Kind regards, Rachel Kerwick TuringSMI Ltd eMail :

Re: User Tool - Client Logging

I've seen this with version 6.0 and the only solution was to change client- side logging group to administrator. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Export application from 5.1.2 import into 6.3

Remedy ARS 5.1.2 patch 1313 Solaris 5.8 Oacle 9i I have a custom application that is completely self contained and that is called via a button from a form in another custom application in the environment listed above. I'm wondering if I can export the self contained application from 5.1.2 and

Remedy performance affected by LDAP issues

All, My organization's LDAP servers have apparently reached their limit. when that limit is exceeded, Remedy users (and other LDAP using apps) see performance lags on saves, etc. it looks like Remedy is checking credentials against the LDAP again even though these users have already logged in

Re: Vent: Are there no Remedy Developer Jobs in Georgia?

Hi, This is an ad about position opening that I came across while I was searching for Remedy jobs. Looks like they have positions based off of Atlanta, GA also. try giving it a shot if you haven't already.

Re: Adding custom Permission Groups in ITSM 7

Rebecca, If you're creating a new permission group, then you'll need to work out the format of the records in the LIC:SYS-License Permission Map form and create a new record to represent your new permission. One of the easiest ways may be to export the records to a CSV File, work out which

Re: ARS Training location/instructor recommendations

I just finished taking the v7 Admin Part 3 in Downer's Grove with Dan Gerrish. I also had him last year for Part 2. Dan did a great job. The part 2 class was quite large (14) and he managed the time line very well. This past class was very small and was a lot of fun since we were all

Re: sending URL in the e-mail

I would suggest building a basic HTML email template that includes the embedded URL plus the field for Case ID (or whichever other field you might use on your custom website). If you don't send the email using an HTML template the system will default to plain text and any URL you embed using

Re: Remedy 7 Performance Inquiry

I wish I had good news, but our testing has shown otherwise. IMHO, the mid-tier 7.x has severe problems with effectively caching the applications from the AR server. On our highest-powered test box we have mid-tier on an 8-core Win2K3 server with 12 gb RAM and both the Tomcat servlet and web

Re: Webservice causing SAXException

Add the following environment variables before starting the arsystem ARXMLLOGGING=1; export ARXMLLOGGING ARXMLLOG=1; export ARXMLLOG These will create .xml files in your db directory and allow you to see the complete XML being sent. The error you are seeing sounds like you are not

Impersonating a requester using .net Remedy API

Howdy list, This is the first time that I'm having to look into the use of the .net Remedy API and was wondering if anyone can help me. Basically due to company standards we are NOT able to use the OOB mid tier for one particular organisational group. What we're doing is developing some custom

Information about table returning no. of licenses consumed in remedy

Hello, I want to create a dashboard of license consumption in remedy at any point of time everyday. I want to know the name of the table from which I can fetch the information about no. of licenses being consumed and use it in the dashboard. Please suggest the name of the table and any other

Push Data from a Diary Field

Dear List I have 2 Forms, Request Form and a Request History form. There is a Filter that pushes the data from Request Form to Request History on modify when TR.Status = Closed of the Request form. There is a dairy field that needs to pushed as well. This work flow only

Re: Remedy performance affected by LDAP issues

Hi Scott, Here is the answers 1) Yes 2) Using AR Admin tool click File - Server Information - Timeouts (tab). The value in the field 'Need to Sync' determine this 3) In the value is '0' then there would be no repeated checks. Default is 300 sec. For more info, please read the config doc.

Re: Remedy performance affected by LDAP issues

In addition to increasing the timeout, disable callbacks where they aren't needed. See the Configuring guide: See External-Authentication-Return-Data-Capabilities in ar.conf section. To quote the guide: A bit mask that allows you to specify the return data capabilities for the current AREA

Re: Information about table returning no. of licenses consumed in remedy

Enable server statistics, which can be configured from your admin tool's server information dialog. You will need to define a collection interval. For the purpose of license information, the cumulative queue will suffice. The name of the form where the information is stored is named Server