Did you happen to get IM 7.0.3 installed on Solaris? We are having consistent
problems getting it installed.
William Rentfrow
Principal Consultant, StrataCom
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C 701-306-6157
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I _wish_ we could convince them here to do such things through Remedy...
If you are going to be creating a lot of tasks in Incident, you need to
look seriously at the patch 9002 Incident Task Template add-on.
Unfortunately BMC has seen fit to leave it out of their patch cycle -
and by patch 005
I did. If you post the problem from the install log you see, I might
be able to help.
Axton Grams
On Feb 8, 2008 10:27 AM, William Rentfrow [EMAIL PROTECTED] wrote:
Did you happen to get IM 7.0.3 installed on Solaris? We are having
consistent problems getting it installed.
William
Good Morning and happy Friday,
I have been appointed to to ping the ITSM 7 community on new employee
on-boarding methodology.
By using only the following modules -
ARS 7.x
Mid-Tier 7.x
CMDB 2.x
Incident 7.0.x
Problem 7.0.x
SLM 7.x
and maybe Change 7.x
Where are you starting to create the main
If you have had success working around BMC's self-inflicted code
inconsistencies, then I should seriously consider adding 9002 to my
final production build which is 7.0.02 Patch 006. I've heard no rumors
of Patch 007, but have been promised fixes for some of my reported
defects in Patch 008 so I
Donald - mind if I ask where you got this? I have been looking for
something like this for quite some time.
Thanks!
Ty
On 2/8/08, Savant, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
I can't say how current this is, but it should be a good starting point
for you.
-Original Message-
Would anyone on the list know where I can find examples to query, update and
insert records to Remedy via the .Net API using C#. VB.Net code will also
do. You may reply with examples to ib(at)pyrasoft(dot)com
Thanks a million and y'all have a nice weekend
--
-Ibrahim Akar
PLEASE CONSIDER THE
Whoops MY BAD (not enough cafe yesterday I guess)...
The queries for the Filter Actions, need to also have the following added to
the end of each sql statement...
and filterId not in (select escalationId from escalation)
so for example:
select * from filter_notify where filterId not in (select
AR System 7.5.00 beta is tentatively scheduled for mid-Summer 2008. The
release date for AR System 7.5.00 is tentatively now Fall of 2008.
The beta is expected to be open, enabling folks that have signed the
appropriate agreements (e.g. NDA) to download and test the product. As
mentioned,
Hello, Wondering if there is a doc somewhere that has lists of the
pre-defined reports in each of the ITSM 7 apps? Sample reports would be
nice too, but a list would be a good start for our planning needs
Thanks,
[EMAIL PROTECTED]
No this is field 26502. Arrival Time is 3.
So based on what you are saying if I do the Copy To New option it'll affect
the Paste All feature as well??
Thanks
Steve
On 2/8/08, Lammey, Peter A. [EMAIL PROTECTED] wrote:
** Yes. You have to create an active link and check the Copy To New
Yes. You have to create an active link and check the Copy To New
option in the Execute On conditions.
Then in the If Actions add a Set Fields action and set the field or
fields that you want to be blank to NULL.
However, I am pretty sure that Create Date is a System field which only
the system
hey Carey and all,
many thanks for this post. Very very very usefull thought.
What actually I did before is all you described except at step 3. I just
deleted from filter all the handicaped filters. Ok its maybe a bit harsh
but that in fact worked.
So I could rebuild my filters and export
Then I guess you will need to timestamp the create date with set field
action..
Might be useful to check all the defaults that get filled in at create time
through active links.. if these defaults are filled in via filters
irrespective of the value already 'pasted' in, you will not need to worry
It will be about 12-15 months between versions (7.1 was released Aug 31),
which is on schedule for new releases. I'm sure we'll see another few
patches to 7.1 before 7.5 comes out.
Remember, 7.5 will be the first one with the new Admin tool, so while there
may not be revolutionary changes to the
Has anyone had an issue with Work Info entries being deleted (or somehow
no longer being attached to Incidents)? Several users have commented
about entries disappering.
ARS and ITSM 7.0.2
Thanks!
Melissa
___
Actually.
I think if the ARS server knows what Filter 'X' is bad then there
likely is a row in the filter table for that filter. ( But the ARS
server just does not like what it sees for that filter, so it
complains and ignores the filter. So the admin tool would never show
the object in it's
If you run the sync operation and check the arxref.log file after the sync
completes or fails (fails more often than completes), you will notice there
are number of workflow objects like AL's, Filters or Menus tied to fields
that have been deleted on the underlying form(s)...
Anyone on the list
Hey Andre' and Chris...
First, we are using Incident Management 7.0.01 for on-boarding new
employees and, in order to do that we needed a real task management
similar to that offered in Change Management and that's where Patch 9002
comes in.
Based on Chris' post from early 2007, we did ITSM
It looks like ARS version 6.3 will fall off support.
It seems like ARS version 7.1 just came out a few months ago and now a
year after 7.1 is released there are plans to release another version of
ARS?
Pretty soon I wonder if ARS versions will be released faster than
patches. At that point
Because it would make it more horribly slow than it already is and
there is zero impact (aside from the admin tool meassage) to leaving
it in place.
Axton Grams
On Feb 8, 2008 4:13 PM, Joe D'Souza [EMAIL PROTECTED] wrote:
**
If you run the sync operation and check the arxref.log file after
Here's some links that the List provided for me back a few months ago... If I
remember correctly they were C++.
http://www.remedy.com/customers/dht/archive/09-01-2004_B.htm
Some programs that use the remedy .net api are available
at:http://arswiki.org/projects/dotnetutilClick the Browse
Leonard,
I was thinking about that too. But what if they want to force a Create
date. Like if they want to create the ticket after the fact. The On Submit
would NULL it out.
Steve
On 2/8/08, Leonard Neely - FOJ [EMAIL PROTECTED] wrote:
**
Peter,
I don't think that will handle the
Don't forget the People template - you can set up standard permission
packages for various types of employees, which really speeds up the creation
process.
Also, some of the terminology around Task is different than in previous
versions, and takes a bit to get used to.
Task Templates are really
True about it already being terribly slow..
I'm not sure about it not causing any impact.. It would not if it is in the
Set Field list..
But what if the deleted field reference exists in the Set Field If or Push
Field If condition. Or the Run If conditions?
Joe
-Original Message-
From:
This is all I am looking for. Thank you. One more question about the
active link. Can the active link take the name of the button as an
argument. What I am saying is the following: if I have 5 buttons opening
5 different forms, can I just have one active link taking the name of
the button as
What version, if any, will fall off support when 7.5.00 is released?
At 10:49 AM 2/8/2008, you wrote:
**
AR System 7.5.00 beta is tentatively scheduled for mid-Summer
2008. The release date for AR System 7.5.00 is tentatively now Fall of 2008.
The beta is expected to be open, enabling
Ravi,
Here is another approach, something I implemented here. I have about 80 forms
that I frequently need to open and search. Using the Find option in the Object
List (Ctrl+O, Find, enter text, click Find) is not convenient to me.
I use a Table Field on a display-only/control panel form
My organisation has a disaster recovery arrangement with Sungard in the
UK. I have been through the process with BMC to generate onto the
shelf the licence keys. As the keys utilise the Host Id of the DR
boxes I am guessing we need to ensure that our next test is completed on
the same Host boxes.
I know I can create workflow for the User Tools Copy to New but how about
the Copy All and Paste All. When my users do the Paste All to create a new
Help Desk ticket it also pastes the Create Date. I would rather that it does
not fill that field, so I'd want to NULL it out. Is there something I
Ya know, its been a while but I think we got it from our sales rep!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Friday, February 08, 2008 8:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Reports - list of
Carey: may be I have read/understood incorrect. If I have two forms with
Application list field (each form being used by different set of
people), a form which is configured to show up in the application list
will show up on both the form's Application List, correct? I want a form
to show up
Folks,
A couple email engine beginner questions...
We're setting up an automation between one system's email output and Remedy
incoming Email Engine for creation of new tickets. The email from the upstream
system is shared by other teams, not just Remedy, so I'm trying to minimize
impact to
Remedy support extends 2 versions back. Right now, 7.1 is the latest, so 7.0
and 6.3 are still supported. once a new version officially launches, the
oldest one on the list goes into a very short (like 60 day?) end-of-support
twilight schedule.
So, as another poster already said, 6.3 will be
Yes, the Even Release / Odd Release issue, or as Friday's humor for today
pointed out, the Code Review meetings :)
Actually, this is more of a question concerning ITIL and how the customer
implements the ITIL Processes. There are certain items in a new-hire /
on-boarding which are technically
I'm having problems with this error on our production box. If I go into
the WUT and remove a user from a group it works fine. If I do it through
the Mid Tier then I get the error
You cannot translate the group name in the Group List or Assignee Group
Field.
After the error it will remove all
For those interested, the official support policy for BMC in the Support
Policies Contacts
http://www.bmc.com/info_center_support/overview/0,3252,19097_4736154,00
.html section of Support Central:
http://www.bmc.com/info_center_support/overview/0,,19097_4736154_4073759
6,00.html
And the list
BMC has great training classes for stone cold beginners. That being said, you
can somewhat configure the system several ways depending on how your company
views the ITIL process. Many activities are a change. Mid-tier is not a
module, it's a client functionality. Doubt you're going to have
The only caveat is that I don't see a way to just change the view of the
current window you have open, you'll have to launch a new window of that schema
in the new view (via a variety of options) and then close the existing one
(again, many different and subtly different way). You can change
Ray,
Instead of using the email engine to create a helpdesk ticket I would suggest
creating workflow. Build one or more filters to parse the AR EMail form on
submit and push the data to a staging form that you create. You can predefine
all of your required helpdesk field values and/or build
one statement:
Shared Workflow with the Same Field ID...
if only all of the object.references.were.object.orientated.
ie: in the qualification fields how simple would it be to store
Form.FieldID(Formdotfieldid)
ie: in the set fields - let us just remove ANY reference to fieldID X..
(that would
Yes I did think of the shared workflow too which is why I did say form(s)
instead of just form in my original posting on the initial mail on this
thread.
While its OK to have fewer fields in the set field or push field mappings on
secondary forms, its not OK to have ghost fields to be a part of
We use Visual CUT from Millet Software.
Inexpensive, works well for us. It can email, combine PDF, export in many
formats. I'm darn happy to have it...
The only thing is that I can't (or just don't know how to) get the reports
to run from the AR server because as far as I can tell, they are in
Ravi,
That depends on the users permissions and how the Application List
field is being used.
If users form group X have visible access to the form then they will
see the Entry points for the form/views that you create.
If users form group Y have hidden access then they will not see
those Entry
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