Re: ITSM Survey Write Licence Error

** Lei, We faced the same issue. On closer look we discovered that on SRM:Survey form submitter field is set to the support person's loginid who Resolved the ticket when it should have been requester's loginid . You might want to check value in submitter field if it is set to requester Login id

using Web base (Mid tier ) or client

Hi, We are using Remedy 7.0 with 500 Registered users.All of them already have client installed. Even some of them use VPN to connect to Remedy at office. I want to know did any one had any bad experience for having users to use web remedy instead of installing client. I have been told that by e

Re: Midtier 7.1 install issue

Hi Lee, mt_install is a shell script. For the error "Operating System must be or later",. perhaps you can bypass it by editing the mt_install and add # at beggining of line of that section. If you have successfully install that midtier in the identical operating system, that error should not be

Re: Using Incident ServiceTgt Milestone Notification Action Templates

Oh thank you!!! We just sent back an issue a week ago that nothing was triggering the response notification, they all said "escalated for resolution". We'll give your changes a try! -Original Message- From: strauss <[EMAIL PROTECTED]> Sent: Tuesday, July 08, 2008 3:29 PM To: arslist@ARSL

Re: Using Incident ServiceTgt Milestone Notification Action Templates

Playing with SLM 7.x is like poking a stick in a bag of flour left open for a week in a Texas farmyard. Nothing comes out but weevils and fire ants. The issue with the OOTB templates in SLM 7.1.00 and 001 that tripped me up is that you cannot assign more than one Action Template to a single Miles

Re: Using Incident ServiceTgt Milestone Notification Action Templates

Thanks for the additional info Matt, that's good to know! -Original Message- From: Matthew Perrault <[EMAIL PROTECTED]> Sent: Tuesday, July 08, 2008 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Using Incident ServiceTgt Milestone Notification Action Templates I've been working with SLM 7

Midtier 7.1 install issue

Hi, I was wondering if anyone knows how I can get past this error when installing remedy midtier 7.1 in SuSE 10.2.0.12 ./mt_install: line 6109: release-notes-sles-10.2.0.12SUSE: command not found ./mt_install: line 5974: =0: command not found expr: syntax error expr: syntax error Operating System

Re: Using Incident ServiceTgt Milestone Notification Action Templates

I've been working with SLM 7x for a about a year now, going from the 7.03 version to the current 7.1 Patch 1 version. Those Notifcation Tags that Lisa was speaking about below: ESCALATEDBYOLA, are defined in the Templates section of SLM: These tags are Set value actions against the incident form.

Re: Using Incident ServiceTgt Milestone Notification Action Templates

www.bmc.com website, Support, Issue Management, Product Defects. You will need to login with your ID and Password for this site. Click on the 'Product Name' drop down (it may take a minute or so to return the menu list) The issues are logged under the product names such as "Service Level Managem

Immediate Business Process Analyst

Good afternoon, This is Valerie Infantozzi with Inquest Staffing. InQuest specializes in placing highly skilled IT professionals with some of Houston's top companies. I am working on an urgent BMC Remedy position and think that you could be great for this position. Are you or anyone you know inte

Remedy Alert

Hi group, Does anyone know how to alert all members of a support group using Remedy Alert? I have it working when a case is assigned to an individual, but I don't see a decent way to configure group notifications. Thanks much, ARS 6.3, Help Desk 6.0 _

Re: Integrating Crystal Enterprise 10 and MidTier

Yes I am interested. Thanks Rod -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Tuesday, July 08, 2008 1:09 PM To: arslist@ARSLIST.ORG Subject: Re: Integrating Crystal Enterprise 10 and MidTier Hi Brian, The

Re: HTML emails and the subject line

Rick, you cannot set subject in html format. All you can do is to experiment with encodings in all different ways. You can refer to RFC's http://tools.ietf.org/html/rfc822 http://tools.ietf.org/html/rfc2822 I think you can try to play with encoding in Outlook profile if you are using MAPI as out

Re: ITSM Survey Write Licence Error

Lei, Take a serious look at Kinetic Survey ! http://www.kineticdata.com Regards...Gidd _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Liu, Lei Sent: Tuesday, July 08, 2008 10:38 AM To: arslist@ARSLIST.ORG Subject: ITSM Survey Write

Resolved: Possible Outer Join Bug ....Can anyone confirm or know if there is a fix?

I got an e-mail from someone that verified that ARS 7.0.1 patch 7 resolved this issue. Here are the release notes from the patch: SW00279407 The AR System server crashed when searching a multi-level outer join form. Thanks, Sean -Original Message- From: Action Request System disc

Re: ARERR 552: authString problem

Thanks, that where I was headed, but I know little about SQL and didn't know if it's possible to restore a single table (as opposed to the entire database). It's something I'd have the DB admin do, in any case. What we did end up doing is rename "shortAuthString" to "authString", as the columns w

Re: HTML emails and the subject line

I've never seen an email client, including Outlook, that can apply any type of formatting to the Subject of an email message. This is probably more of a security thing than any other reason. Imagine how bad your spam would be if they could apply font size ="72" or blink tags to the Subject lin

ITSM Survey Write Licence Error

Hi, We turned on our survey last week, but end users with requester console access only had reported that they had a write licence error whenever they submitted surveys. However their answers indeed went into SRM:Survey form (with users' logon as submitter). The "Submitter Mode" on server is s

Re: ARERR 552: authString problem

Look in the server SQL log file to see what table the error is from. If it is indeed from the user_cache table you can just restore that table and then run an arreload (ConfigGuide-630.pdf Page 319) to rebuild the user_cache. You are correct in that my 6.3 user_cache table only has AuthString.

HTML emails and the subject line

We've been converting our emails to go out in multi-part (HTML/text), and are using outgoing HTML templates to allow the contents of the body of an email to be sent in HTML. This is for showing characters in foreign languages without creating separate notification filters for each language set. H

Different companies - different From and Reply To addresses

Dear listers, i have system setup with multitenancy enabled. Also i have different customer companies. I want to specify different reply to and from addresses for each customer company. Also i want to use this mailboxes for incoming email. I'm using ars 7.1 and incident 7.0.3. Any suggestions? --

Re: Using Incident ServiceTgt Milestone Notification Action Templates

Lisa, Where do I get to see even the 1 sentence summary for defects ? would you mind sharing the URL ? it'd be great if you could share the details of these two items : SW00268723 SW00299164 Cheers, On Jul 8, 10:03 pm, Lisa Westerfield <[EMAIL PROTECTED]> wrote: > Unfortunately, there is no easy

Question: Notification - Pending - Date/Time - ITSM 7

I have a notification that goes out when the Incident goes into "Pending" - this works fine. However, I have a request to insert the Date/Time it was placed into Pending. I opened SYS:Form Field Selection and using the pull down for Menu Label 1 I see "Status History", but don't see any items bel

Re: Integrating Crystal Enterprise 10 and MidTier

Hi Brian, The ARWebReport viewer seems to be a cut down version of the mid-tier that provides an interface to the crystal report server only. It can be installed separately from the mid-tier and as I understand it, is designed normally to be installed on the server with Crystal on it. In your ca

Re: Using Incident ServiceTgt Milestone Notification Action Templates

Unfortunately, there is no easy access to defect details, and all you will see on the support site is a 1 sentence summary because sometimes the defects haven't been fully worked by the product development team. I normally ask for details if I think it may be something related to what I'm exper

Re: Using Incident ServiceTgt Milestone Notification Action Templates

Lisa, That was a very detailed response. The behaviour I'm noticing could well be a defect. BTW, where do I access the details of the defects you've listed here ? I've got my hands on a document from here . This may be of help ., if you haven't got this yet. http://developer.bmc.com:8080/jivePro

ARERR 552: authString problem

System info: Windows 2k3 server ARS 6.3 patch 22 MS-SQL 2005 9.0 Yipes! Several users, including myself, are receiving the following error while attempting to perform any sort of action in Remedy: ARERR [552] Failure during SQL operation to the database : Invalid column name 'authString'. (SQL S

Reports Issue (Pending Time Stamp)

Hi List, I Have to track the Pending time , How long it was Pending ? Any Idea will be appreciated. Regards Service Desk 7.00.03 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmspo

AIE engine export/import strange issue

Good morning all, Has anyone tried to export and then import Intergration Objects from the AIE engine and then checked the Instances Console? The reasion I ask, is I found in the console, Instances from the server that I just import from. That is if I export from ITSM-test and then import to ITS

Re: Integrating Crystal Enterprise 10 and MidTier

Thanks Rod, What exactly is the ARWebReport Viewer and do I need it? I want to change as little as possible on the Crystal server and keep the reports on the Mid Tier server (if possible). Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTE

Re: Integrating Crystal Enterprise 10 and MidTier

Hi Brian, Sorry, I guess you want to have nothing at all on your crystal server except the virtual directory. In my case I have installed the report viewer on the crystal server therefore no virtual directory is needed. The crystal server is remote from the mid-tier and the remedy server but th

OT: Next MidWest Remedy User Group (MWRUG) meeting scheduled for 7/15/08

Hi Everyone, We have our next MidWest Remedy User Group meeting on July 15th in Chicago. We've expanded to a full day which includes lunch. But if you want lunch you have register so we know you're coming and can plan for you !! Go to www.remedyusergroups.com and log in to register to attend th

Re: AD and CTM:People

In my implementation, I do lookups on my staging table to see if the Company, Site, and Organization exist already in Remedy. If they do, I directly create the People record and push that data. If not, I first do some pushes into the Site and Organization forms, and if a Company doesn't exist

Re: Integrating Crystal Enterprise 10 and MidTier

What OS is your mid-tier server? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Tue 7/8/2008 7:25 AM To: arslist@ARSLIST.ORG Su

Re: Using Incident ServiceTgt Milestone Notification Action Templates

Without explaining every detail of some key SLM challenges, I thought it may be useful to share some of the results of what we have encountered with the SLM application and hopefully save you some time. If you need further details, please let me know. 1. The OOTB templates did not work for us ei

Re: AD and CTM:People

hi, I have not actually started this yet, just researching how others have tackled this integration. I'm curious how you are handling Site and Company information? Are you able to import that directly from your staging table into People? On Jul 1, 3:23 pm, Joe DeSouza <[EMAIL PROTECTED]> wrote: >

Re: Survey issue in ITSM 7.1

What I understand from the List here is that this is a bug. The problem resides in none of the SRM:Survey fields having Submitter (change) permissions on them. I imagine you could modify the permissions on the fields on the form to include 'Submitter' (change) permissions and this would correc

Survey issue in ITSM 7.1

Here's the situation... We've setup the surveys so that the end user community can click the link and fill out the survey on the survey form OOTB. However, when they submit their survey, they receive the Write license error for basically all the fields on the form. These are end users who have rea

Re: Malloc ARERR 300 when retreiving records from View form

Problem resolved. It was a field of Oracle that needed a conversion. The query of the view was: select field1, field2 ... In Oracle the fields are: field1: number field2: char SQL Server 2005 was showing the results correctly, but ARServer returned the Malloc Error. Now the query has been corr

Re: Integrating Crystal Enterprise 10 and MidTier

Hi Rod, You sure this is for Crystal 10 on a remote server? Page 177 of the Mid Tier Admin guide says you need to create a virtual directory. Also support sent me a video last night and in it they create a virtual directory. I just want to know exactly what the Crystal Admin needs to do so I do n

Qualification in OpGetList Web Service for a multifield search

Hi everyone. First, sorry about my english. I need to develope a Web Service which allow a multifield search on a form, and to search in everywhere on the field. For two fields ("COD_ORGANISMO" and "PROVINCIA") in a Qualification of a OpGetList operation I use the following qualification: ((XPA

Change the background color for the Web

Hi, We have recently migrated to Remedy ARS version 7.0.1 and wanted to go to the Web access interface via Mid-tier. So currently we are using the User tool and the Web interface to access our forms... Is there one easy way to change the background color for all of my forms on the web via workfl

Using Incident ServiceTgt Milestone Notification Action Templates

Greetings, we're running ITSM 7.0 Patch 002. And are trying to use Action templates on Milestones. I've NotifyIncidentOwner , NotifyIncidentOwnerGroup besides other templates., If I'm not wrong these are OOTB templates. But using them do not generate notifications on my system when milestone is m