Here's a couple more...
ARS 7.1 patch 004 w/ ITSM 7.0.3 patch 008 - If you change the name of a
form in the Admin Tool, your users will start getting a $MENU$ pattern
matching error telling them that the value they selected from the menu
doesn't match what is in the menu. We fixed this by
Joe,
Now that is down right fascinating to me.
We were having problems moving our forms from v6.3 (patch 22 or 25) to
v7.1 Patch5 unless we used the XML form of the object file. ( And now
I am having problems trying to get some of the filters to import in
the XML form.) I guess I will try the
**
Dear listers,
some of my users would like to have a fancy Request_ID in the following
format:
some stringYEARId number in 4 digits
After many unsuccesfull attempts, I believe the Process Application-Format-Qual-ID could help
The problem is I don't get it work.
Could somebody give a hint on
this special run process wouldn't help you.
Documentation says: Converts an internal representation of a qualifier
into a qualification string using ID format.
It deals with qualifiers not request_id formats.
What about setting the Default-Value of the request_id field to some
stringYEAR ?
**
I just tried your idea. I get the following:
Next available ID produces an Entry ID that overflows Entry ID field --
contact the Administrator (ARERR 305)
This is probably because we already have 8000 rows in the form.
The idea is to have every year some stringYEAR0001, some
What exactly do you want your Request Id to be?
The Run Process you thought might help as Martin pointed out is to convert
internal meta data that represents run if qualification into what you see in
the Admin too and vice versa.
Dynamically changing prefixes of Request ID's can be done provided
I can bet a few beers that there is a filter that has a run if qualification
that makes the XML file tag for that filter run miles towards the right hand
side of the page and that is the one that is causing them not to import.
When I narrowed down to this AL that was causing my problem, I
Actually Steve, funny that you mention this..
We recently renamed a truck load of forms of an ITSP installation to
facilitate the installation of SRM (which does not install with ITSP as
there are similar form names in ITSP which creates a problem)
Besides the problem you faced, we also faced
Hi Robert,
Have you already had a look at www.arsmarts.com?
It might answer your requirements.
Best regards.
Kaïs
Robert Halstead wrote:
** Hi Les,
That is a feature I would love to see in the 6.3 version of
ARUtilities as well. If you could extend that functionality to Active
Link and
Hi Dylan,
This feature is on our roadmap for 2009.
Comparison of .def file is planned for end Q1 2009, and documentation
for end Q2.
Best regards.
Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com
Wheeler, Dylan wrote:
Hi Listers,
I was wondering what you all have used to document
**
Thank you Joe,
This seems to be fine. Tickets in that schema are not created that
often.
But I don't really see how I could use the arsignal in my flow ...
could you tell me more please?
Thank you
serouche
Joe D'Souza wrote:
**
What exactly do
you want your Request Id to be?
There doesn't seem to be anything recent on the list. Has anyone had
experience with ESX VMware and Red Hat 4 for 7.0.03/7.0.01? Problems? Tips?
Anne Ramey
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third
Joe,
I wish I had enough time to go back and figure out exactly what object
was doing it. ( I would love to see the BUG get opened to get that
fixed.) However, for now... the filters imported from the .def file.
So I need to get moving on the other objects and hopefully get some
testing going.
Serouche,
Use it in an Escalation in a Run Process if the change to the default prefix
is at a definite interval after changing the prefix using a Direct SQL
Syntax:
/install/path/of/your/application/bin/arsignal -g hostname:port number if
applicable
If the change in prefix happens on an event
You are welcome...
I actually do intend opening up a ticket as I have the def files to
reproduce the issue. I didn't do it as like you I had a few things up my
sleeve including a rollout of production after an upgrade so didn't think
I'd have much time to follow it up with Remedy Support after
one remark on this.
If you are on ARS 7.1 you must use arsignal -r instead of arsignal -g
(perhaps this changed in 7.0, don't know exactly)
arad...@affhc151:/home/upiefke/bin/git /apps/ars/ars710p4/bin/arsignal
Usage: /apps/ars/ars710p4/bin/arsignal -c hostname[:port] [sigArgument]
- read
Hi Anne,
we're running ARS 6.3 und 7.1 on VMWare ESX and SLES 9 (Oracle
10.2.0.4). No Problems.
Kind Regards Conny
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Ramey, Anne
Gesendet: Dienstag, 23. Dezember
**
Joe,
many thanks for your tips.
However, I still do not see how to built something to flip my Request_ID
I created 2 triggers to update my T and H tables on insert.
I noticed the API was somehow building the ID but nothing got inserted.
So I am wondering whether now I need to combine my
That's an interesting addition.. I knew that they had added a few more
options but hadn't got anal into that list. In the past -g did groups too
but I got this tip from none other than our God Doug Mueller once that that
switch reads changes in definitions too. Looks like they might have
separated
Would you be a little more specific as to what you mean by saying 'flip my
Request_ID' ?
I have so far understood you need to change the prefix. That can be done
with a Direct SQL to the database table field_dispprop to change the default
for that schemaid.
Joe
-Original Message-
**
right now the Request_ID of my form has a default set to some
string
The ID's are at the moment in the following format:
some string20080370, some string20080371, some
string20080372, some string20080373, ...
Let say the last ID of December 2008 will be some string20080380
Then the first ID
Does anyone know of any way to turn on logging for the email engine so you can
actually track/see the transactions, both IMAP and SMTP? Not just the errors,
but the transactions that are successful as well?
Anne Ramey
E-mail correspondence to and from this address may be subject to the North
Serouche,
following should do the trick
update arschema set nextid = 1 where name = 'your form name'
update field set defaultvalue = 'some string2009' where fieldid = 1
and schemaid = (select schemaid from arschema where name = 'your form
name')
after that you have to issue arsignal -g
I understand that BMC recently announced a 350 employee layoff.
Doe anyboy know what Groups were impacted?
I heard they cut the Knowledge Management development staff
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Hi Anne,
look at page 194 and following in document Administering BMC Remedy
Email Engine
Kind Regards Conny
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Ramey, Anne
Gesendet: Dienstag, 23. Dezember 2008
Martin just explained what has to be done.. and he pointed out the right
table. I thought it was the field_dispprop that had the column defaultvalue.
Sorry for pointing out the wrong table name but I wasn't in front of a AR
Server database to verify my notes to you..
Cheers
Joe
-Original
One thing to point out... The docs state that the field length must be 5
larger that than the size of the prefix so you will need to take that into
account. (The actual changing id is 5 characters long)
i.e. If your some string is abc then your field length must be at least
12.
**
Many thanks to Conny for the workaround. But I am afraid that won't
help.
Because I still need the tickets created for this year until 31 Dec
2008 as the actual format.
Maybe I can somehow schedule this. But I am not sure whether that's a
best way to deal with the problem.
And on top of
Hi Serouche,
what about a cron job doing this every year on 31th of December?
Kind Regards Conny
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Remedy Maniac
Gesendet: Dienstag, 23. Dezember 2008 16:03
An:
**
that sounds good.
I have now only one worry: I am not sure with the path for the arsignal.
I believe I need to test via a Run Process that I correctly trigger the
process
But as it's the last step of the logic, I don't wanna miss it.
So basically the question is: how can I test I correctly
**
Sure Joe.
Many thanks for your tip anyway.
I had no doubt you had good intentions.
Cheers
Serouche
Joe D'Souza wrote:
**
Martin just
explained what has to be done.. and he pointed out the right table. I
thought it was the field_dispprop that had the column defaultvalue.
Its found in the bin folder of the AR System installation in UNIX, and the
installation folder in Windows.
Make sure it runs from the command line before running your workflow
designed to fire it. Sometimes on UNIX this file may not run if your
environment is not set right especially in case of
Actually I like the cron job idea better than escalations to run the
processes.. Less overheads but a slight danger of exposing your database
username and password to whoever has the access to the cron file. But if
security is not really an issue, its a great idea.
Joe
-Original
Doug - thanks much! This will get me a long way down the road -
probably to the destination.
On Dec 22, 5:56 pm, Doug Blair d...@blairing.com wrote:
Christine,
The answer is yes, you're on the right track, and we've done it.
We wanted to do exactly what you asked - AE rules for one support
Just an fyi,
I just discovered an issue in performance in Remedy. I have an active link
that does a set fields to a dialog box on 'Instance id' = $Instance id$ that is
shared among several forms. I am using the Advanced feature in the active
link for the set fields and setting the server
if I'm not wrong there is a patch correcting this issue.
7.1 p 4
SW00295427
Performance issues occurred with BMC Remedy User after upgrading to
version 7.0.01 patch 005.
Note: The actual Server Name and Schema Name were replaced in the cache
so that BMC Remedy User would not send requests to
I'm not sure if it would be a shared workflow issue or the fact that you
are using the advanced workflow checkbox. As a test can you use your
single active link (for a form) and use the advanced checkbox on it?
Fred
From: Action Request System discussion list(ARSList)
Hi Friends,This is regarding macro issue. while running macros,default values
are not being populated on opening the form.Let say, When I run the macro, help
desk form is being opened, On opening this form, HD(it is a default
value)nbsp;should be populated in the Heldesk ID field. but this is
I removed all the other forms from the active link. I only had the one form.
In the first log I had the Advanced box checked, in the other log I didn't.
I have already attached the results.
Conny -- Thanks for making me aware of the patch.
Sean
From: Action Request System discussion
Did your escalations get disabled for some reason? This will cause
your problem.
Regards,
Chuck Baldi
On 12/22/08, Harry Pugh harry.p...@americansystems.com wrote:
Hi,
I have an ITSM 7 (7.1.002 patch 7, ARS 7.1) environment with e-mail
notifications enabled but the support group e-mail
For development or test it will work fine but don't use it for
production or you will see poor performance.
We have identical architectures in test and production except that
test is all running under VMWare ESX. Production flies but test
performance is often painful. All RHEL 4.
Regards,
Ib,
I know you're a smart guy so I'm not going to ask why the Filters don't work
and such, so another creative option might be to create another dataset in the
CMDB where you update it via SQL or some other means that you know will work,
then use the Reconciliation Engine to merge the
Hi Dylan,
The method I prefer is to draw small pieces of flow charts like flow for
methods for a object oriented programming. This is followed by a tabular
listing work flow objects which can be mapped back to a step in a flow
diagram.
Best Regards,
Uday Joshi
Delivery Manager - BSM Tech
This is supposedly fully supported by BMC. Anyone have suggestions to avoid
this performance issue? Perhaps throwing memory at it?
Anne Ramey
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by
The RIF (Reduction in Force) was done across the board so that no one
product offering or area was severely impacted. Without being able to
get into details, resources around Remedy Knowledge Management had
actually been shifted prior to the RIF and RKM still retains a very
healthy set of
Of interest may be the white paper on this topic:
20-Nov-2008 Provides guidelines for achieving the best
possible performance and scalability with BMC Remedy ITSM and BMC Atrium
CMDB solutions in a virtualized environment.
http://www.bmc.com/supportu/documents/58/26/95826/95826.pdf
Ok ... So it is not the fact it was workflow shared on multiple forms,
it is because you used the Advanced option that caused the system to
pull 1 field at a time.
Good info to watch out for as I used workflow shared on multiple form as
much as possible, but I have not had to use the Advanced
Thanks for the WP-Document - nice - however this simply suggests the
environments - however once done - does not get into the 'dirty details' of
diagnosis of issues resultant within the environment.
What must be realized (virtually) is that more over it is not the #CPU or
memory for the 'Guest
Hey Everyone,
I've got the following:
ARS 7.0.01 P05 on AIX 5.0 with and Oracle 10g Database
Mid-Tier on a separate AIX 5.0 machine
ITSM suite 7.0.01 P05
EIE 2.0
Remedy Link for SQL Server
We recently moved 3 EIE data exchanges into our production environment. All
three write Remedy data to
Hi dear listers
We have a next Project, we need obtain information via JSP from our AR
Server by AR System ODBC drivers, anybody have an example that you can
provide me?, when try execute a query to a remedy form appear the next
error
java.sql.SQLException: The result set type is not supported.
try number 2
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