Hello again,
Do any of you have escalations running on vendor forms on a 7.5 server? I am
having a bit of a hard time beleiving that I am the only one with the problem.
And BMC's supporters apparently aren't reading my questions properly.
We're on 7.5 patch 3.
with regards,
Jonas Stumph
Joe,
Thanks for the information and the links.
Unfortunately the external application does not publish web services
- I was thinking that maybe I could use the AIE plugin to create view
forms without going through the procedure of creating db link.
... But
Hi,
Do escalation fail on one vendor form, or vendor forms in general?
Regards,
Jarl
2009/12/8 Jonas Stumph Stevnsvig jonas.stumph.stevns...@bec.dk:
**
Hello again,
Do any of you have escalations running on vendor forms on a 7.5 server? I am
having a bit of a hard time beleiving that I
One thing to be aware of is that if AIE is not installed on a Windows
system then the SQL Server adaptor is not available.
You would then need to install a separate instance of AIE on a Windows box
to be able to do this.
Also, in AIE 7.5 the workflow was changed so that the SQL Server adaptor
is
Whereas there is nothing wrong with this solution if it suits the business
you should be aware that discovery tools will put all switchers, hubs,
etc in the Computer System class.
If you plan to use discovery in the future then you may be prevented from
using the out-of-the-box discovery
Hi,
We are using CMDB 1.1, and we added some new fields in the
BMC:BMC_AssetBase form using Class Manager. How do I make these new
fields appear in the AST forms?
I've been reading about needing to use cmdb2asset utility to do
this...where do i access this and how do i use this?
Thanks!
If you've added a few fields the quickest and easiest method is to just open
the AST form in the Admin tool and add the fields to the join. The
cmdb2asset utility is more useful when creating a brand new class.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]
+1 on that one Peter.
Have a client who customised their CMDB to death and now wants to implement
BMC Discovery.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Peter Romain
Sent: 08 December 2009 9:25 AM
To:
Hi,
I do not think that ARDBC-forms in general is a problem in escalations.
However, many ARDBC-forms has only implemented a sub-set of the
Qualification-criteria that you can specify.
Many of the BMC-Vendor-forms I have seen has not implemented the
ARDBCGetEntry()-call needed to actually
Ouch. Yeah, if you have any interest in Blade/Topology/Configuration Discovery,
take a look at all their documentation about the Remedy integration before
going with custom classes.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
-Original
Thanks all. It's ok... more mouse clicks for me!
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Monday, December 07, 2009 8:03 PM
Hello Folks,
Odd question today, anyone integrate or are using asset manager insertion of
CI's into cmdb.
Would love to hear the good, and the bad.
Thanks
--
Patrick Zandi
___
UNSUBSCRIBE or access ARSlist Archives at
We are, what version are you looking at?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Tuesday, December 08, 2009 9:05 AM
To: arslist@ARSLIST.ORG
Subject: HP asset manager with CMDB
**
Hello Folks,
Odd question today,
We are looking to add a resource to our team. This is a full time position in
NW Arkansas. From the link
herehttp://www.tyson.com/Corporate/Careers/SearchJobs.aspx, in the keyword
enter10270637, that will pull up the listing. Here is a snippet of the
position specific skills. If
Hi Matt,
That is exactly what was happening. The whole Work Log was being pushed when
the field was empty.
Thanks
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Wednesday, December 02,
We started this way as well (just using ProdCats), until we decided to move
those items to the custom class.
The other replies listing caveats about discovery tools and configuration
should be kept in mind - although we do not use BMC Discovery, and our other
tools (SMS/SCCM) are only used to
Hi Listers,
Has anyone encountered this before? I received this error when trying to
import a custom join form.
Join forms are AST:CMDB Associations AND AST:SearchFromBase_Relationship
I'm using ARS 7.1, ITSM 7.0.02p6, CMDB 2.1 p4
The Error Messages doc only mentioned this:
The same Log Key
The first question is what platform is your database on.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Victor Olufowobi
Sent: Monday, December 07, 2009 9:14 AM
To: arslist@ARSLIST.ORG
Subject: View form to MS SQL database from Oracle based
The Assignee Group feature that I set up was working just fine until a couple
of weeks ago.
ARS 7.1 P7
Windows 2003
Oracle 10g (I think)
Assignee Group with Field ID 112 on Form? Check
Assignee Group Permission on Request ID field? Check
Workflow to set the Assignee Group field to said
I also wanted to assure everyone that I'm not using the $GROUPS$ keyword in any
of my workflow. I'm actually using the name of the group to set the Assignee
Group field.
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]
What other pemissions do you have on the request id?
Axton
On Tue, Dec 8, 2009 at 1:38 PM, Kemes, Lisa
lisa.ke...@tycoelectronics.comwrote:
**
I also wanted to assure everyone that I'm not using the $GROUPS$ keyword in
any of my workflow. I'm actually using the name of the group to set the
No work around in place here (we don't see this much), but you could use an
escalation to clean up these orphans nightly.
Anne Ramey
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, December 04, 2009 3:09 PM
To:
Ugh, you just jostled (is that the correct spelling?) my brain as to why this
may not work. I have Public Permissions on the Request ID because it's part of
a Notification email.
Is that why it's not working?
Lisa
From: Action Request System discussion
Yes; members of Public can see the entry
Axton
On Tue, Dec 8, 2009 at 1:52 PM, Kemes, Lisa
lisa.ke...@tycoelectronics.comwrote:
**
Ugh, you just jostled (is that the correct spelling?) my brain as to why
this may not work. I have Public Permissions on the Request ID because it's
part of a
Thanks so much for pointing me in the direction that I needed to go!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Tuesday, December 08, 2009 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Re:
All,
I'm stumped. I'd like to know how (and then modify) the system
hides/unhides some of the navigation items on the quicklinks bar
depending on use permission on the Asset Management console.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Nevermind... just figured it out...
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Chowdhury, Tauf
Sent: Tuesday, December 08, 2009 3:10 PM
To: arslist@ARSLIST.ORG
Subject: Quicklinks/General Functions menu on Asset Management Console -
Was it the entry points and application permissions? Or was it the navigation
items in the console?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Tuesday, December 08, 2009 2:13 PM
To: arslist@ARSLIST.ORG
Subject: RESOLVED:
It was the Navigation items and their individual permissions
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Tuesday,
Abydos are pleased to announce the release of Abydos Analyser 5.0!
This new release includes a completely new and unique option to graphically
present and analyse the contents of active link and filter guides for the
first time. By presenting guides in a graphical format, with drill-down
I'm mapping out a few critical systems in my CMDB and wanted some input.
Remedy System: BMC_ApplicaitonSystem
Rem001 Server: BMC_ComputerSystem - Component of Remedy System
SQL0001 Server: BMC_ComputerSystem - Component of Remedy System (or is this a
Dependency??)
ARSystem database: BMC_Database
Marcelo,
I hope this image of my layout helps. Basically, I think you are using the
correct classes, but I don't know that I would put everything you are putting
there. For example, do you really need to list the Exchange Server and Domain
Controller? They are sort of implied, and you may
Shawn,
Thanks for the image. It helps!
The reason I (or better said - my boss) wants to include the exchange server
and DC is because IF the DC or Exch servers was to be rebooted, this way would
list all the application systems that the reboot is affecting.. But I do see
what you mean, the
Hi All,
I've been wandering around searching for some tips on how to delete 3 million
records sitting in AR System Email Messages form. What I''m doing right now is
just doing it by batch - deleting 10,000 records every now and then. From the
past, I remember doing it directly in the database
**
Best to set up an escalation that fires periodically. Decide if you want to
keep any for historic searches. We keep a month or so. Once you decide then set
up the escalation to remove batches of them. Set the run if to do small groups
so you don't impact the server. After you get caught up
Look into the sql 'truncate table' to empty it initially. David has posted
what you need for the ongoing maintenance of the data. While doing the
initial delete, you probably want to look at the email error logs form, the
email attachments form, and all the other email forms.
Axton
On Tue, Dec
Ah I see. Is this safe? Coz it seems like a lot of people are saying
that you shouldn't use the Admin tool to add fields even in the AST
forms.
For example, for CMDB 2.x, they say you should use SHR:SchemaName form
(open with CMDB2Asset view).
Regards,
Kali
Thanks Fred;
Actually we're searching for other ways, I'm trying to retrieve the file name
from $PROCESS$ call but i don't know which command use.
Regards
Hugo Ruesga
perotsystems®
US 972.577.7000
MX +52 (33) 3332.3868
P Please consider the environment before printing this email
The
Rather than having a dependency relationship between the DC and the
RemedySystem I would suggest doing an Impact Relationship between the DC and
the actual domain. That way you (your boss) would see all impacted application
systems being hosted on a computer system of that domain affected by a
I second that and the response before...
Rather than creating a custom CICLass for the routers, switches and hubs, use
BMCComputerSystem class and use the PrimaryCapability to determine what type of
ComputerSystem it is.
I have created a Tier1 in the ProdCat named Network for all different
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