They kicked us out of Body English (aka the Welcome Reception). It is great
to be with a wonderful mix of Remedy folks again. Being here reminds me of
how darn cool Remedy people and the community are. I think most of us are
very busy in our normal lives. When we get together and share the
Hello,
If you're using the web client, which I suspect most people will be
doing, you could write some Javascript to get an offset from GMT in
minutes, as documented here:
http://www.w3schools.com/jsref/jsref_getTimezoneOffset.asp - the
problem with the Javascript getTimezoneOffset() function
Rabi,
That's a good point and while that may be one of the reasons why this error is
occurring..
However since you say the view is missing altogether, that error may be
possibly occurring during the creation of the view. I do not recall if the DROP
and CREATE of a view are two separate
Rabi,
That's a good point and while that may be one of the reasons why this error is
occurring..
However since you say the view is missing altogether, that error may be
possibly occurring during the creation of the view. I do not recall if the DROP
and CREATE of a view are two separate
If these tools are aimed at developers, I would be interested to see what they
can functionally offer as well.
Joe
From: Scott Parrish
Sent: Monday, October 18, 2010 4:05 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: IT Prophets RemTools Presentation At
Does anyone know if there is an updated White Paper on running a Remedy
System on a Virtual Server?
Tim
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the
It turns out the database user aradmin had somehow lost the crete view
privilege during migration from Oracle 9i to 10g. All is fine after our DBA
added the privilege to aradmin.
The breakthrough came when I turned on the SQL logging again and saved the form
after changing name of an unused
**
All:
I have been trying an upgrade ITSM from 7.0.3 patch 009 to 7.6 patch 001 on an ARS 7.5 patch 007 server.
The upgrade seems to run fine (no obvious errors) but when I go to open the lightly-customized Incident form, I see nothing on the Best Practices view (just a few hidden fields) and a
Does anyone know a quick way to grant write access to all tickets for my user
base? We are on the verge of a revolt after moving from ITSM 5.6 to 7.6.
Any thoughts would be appreciated.
AR - 7.5
ITSM - 7.6
SQL 2005
Windows 2008 (64-bit)
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Thanks for all of the responses on this. I decided to go with the idea of
display-only fields in Task, and this seems to work for what my users need.
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services
From: Action Request System
On the two servers where I upgraded ITSM 7.0.02/3.009 to 7.6.00.001 (having
upgraded ARS from 7.1 to 7.5 first), the Best Practices view appeared correctly
(since it is a brand new view, added to the form), and the Default User View
was back to it's OOTB state (meaning that the RKM integration
As per the defect # SW00343855, you would have to upgrade to 7.5.1 Patch 3
and then to ITSM 7.6 Patch 1.
Thanks
Mahesh
On Tue, Oct 19, 2010 at 10:48 AM, sphilben sphil...@mac.com wrote:
**
All:
I have been trying an upgrade ITSM from 7.0.3 patch 009 to 7.6 patch 001 on
an ARS 7.5 patch 007
Have you looked into Submitter Mode settings ?
Thanks
Mahesh
On Tue, Oct 19, 2010 at 11:16 AM, Shane Buchholz sha...@samhealth.orgwrote:
**
Does anyone know a quick way to grant write access to all tickets for my
user base? We are on the verge of a revolt after moving from ITSM 5.6 to
7.6.
Sorry, this is in reference to my licensed user base. I am looking at removing
the restriction of only being able to modify tickets that are in Support Groups
that you belong you.
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services
Good turnout- a bit more than last year. Dan lost his voice, and until
someone returns it, Joel is covering for him.
Bob Beauchamp was very good this morning. He made it very clear that Remedy
is not just a product BMC sells, it IS the core application responsible for
BMC even existing as a
You can give everyone the Incident Master permission. It is a kludge
but was the way a previous customer decided to use to solve the same
problem. With this, editing an Incident is not restricted to Support
Group.
Regards,
Chuck Baldi
On Tue, Oct 19, 2010 at 1:11 PM, Shane Buchholz
And just what defect is that exactly, since the BMC Support site refuses to
find or display it from either the Knowledgebase or the Issues search pages
(useless insert colorful metaphor here)?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing
I'm stumped here. I've got a set fields action firing from a menu choice. It
sets several fields on the current form from another form. The fields display
just fine, they look like they've been set, but when I try and fire workflow
using the new values, they behave as if they're empty.
We are in the midst of an internal audit of our Remedy application. We are
looking at findings for inadequate documentation of Remedy customizations and
coding standards, as well as for not using software source control tools. I
am curious how other groups address these things, and whether
I prefer to track all coding releases either in change requests but also
organize all impacted forms and workflow into a Packing list.
If it fields, then the packing list has the form so then in my change request I
would write in what fields are actually impacted.
Thanks
Peter Lammey
ESPN IT
Hi Group,
I have question regarding a new class that we have created in CMDB
core. Its a subclass of the computer system. I have added the relevant
details to SHR:Schema Names. But my question is how do we add the
corresponding entry details for the new class in Application
When we tried to upgrade from ITSM 7.0.03 Patch 9 to ITSM 7.6 Patch 1, the
installer ran for 26 hours eventually completing with warnings and the
Incident Management Error log indicated that lot of def files arx
files were not imported.
Below are the details regarding this defect:
* * * * * * *
Did you have the Development cache mode turned on or off?
Joe
From: Mahesh
Sent: Tuesday, October 19, 2010 5:44 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work
**
When we tried to upgrade from ITSM 7.0.03
Ron,
You might have already checked this but just thought I'd remind you to if you
haven't.
Check the order of when the message is triggered and when the set field action
happens.. The message might be happening before the set fields..
Joe
From: Ron Legters
Sent: Tuesday, October 19, 2010
Development Cache Mode is Enabled. Also, commented out assignment engine,
approval server, slm service, reconciliation engine and dispatchr processes
in armonitor.cfg
Thanks
Mahesh
On Tue, Oct 19, 2010 at 5:07 PM, Joe Martin D'Souza jdso...@shyle.netwrote:
**
Did you have the Development
**
So you have two ALs-- one triggered by a menu choice and another via
a button? The menu AL sets some fields. The button AL cannot see
these field values? You are adding the message action within the
Button AL right, and not the same AL that is doing the set fields?
I
What is your underlying DB? Did you prepare your DB for the upgrade? For e.g.
it does help to flush your transaction log files before such installs that
involve a large number of DB transactions. On Oracle it may help to turn SQL
logging off?
Joe
From: Mahesh
Sent: Tuesday, October 19,
You're correct. The set fields happens by a menu choice on one AL. I can then
see data populated in the fields it's setting. I have a button, and when I
click it, it's supposed to open a CRQ whose ID was just set into the
'Originating CRQ' field, which I can see has happened. I added a message
**
The only thing that I can think of is permissions on the fields. If
you didn't have permissions to write to a field, but you just had
set the fields (which would fail on commit), would that data be
readable by an AL? I'm thinking yes, so nevermind. Maybe another
Could you list the order of actions in your AL's and the number of AL's you are
using to achieve what you are doing?
Joe
From: Ron Legters
Sent: Tuesday, October 19, 2010 7:14 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Set Fields action oddness
**
We did all the steps that were recommended by BMC and the result was same on
all three attempts. So, went ahead with a fresh installation of ITSM 7.6
Patch 1, migrated all the data and are ready to go-live in two weeks from
now.
Thanks
Mahesh
On Tue, Oct 19, 2010 at 5:46 PM, Joe Martin D'Souza
Can somebody ask the BMC brass if there are any plans to be acquired or merge
with another company (Oracle?)
It may be easier to get a straight answer over a couple of beers
Guillaume
From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
Bob Beauchamp made it very clear this morning that any word on this would
have to come through official channels. Companies wanting to buy other
companies happens all the time. Sometimes it happens, and sometimes it
doesn't. He asked us not to post anything else he said, but his general
tone
Defect 343855 is specific to when ITSM and older versions of SLM are installed
on the same environment. In that case, the older versions of SLM/SLA created
join forms across ITSM main forms which causes upgrade problems for ITSM due to
field references existing when trying to upgrade the HPD
While I don't have full details into the problem. With SLM installed, the
likely solution is to drop the join form created by SLM/SLA, run the ITSM
upgrade and then re-establish the Service target as described in the SLM
install guide in the post install section.
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