Re: Commit Changes vs PERFORM ACTION APPLY

Hi, Why would you want different actions to run in different phases? Do you have any good user case? I would guess that the need arise very seldom. In that case I think we can split the filter into two filters instead. Adding granularity to what we can control, also makes the possibilities for

Re: BMC Aeroprise Mobility Suite

Hi Warren, Yes. You can install Mobility Suite (7.6.04) on VM. Regards, Shweta. On 12/9/11, Warren R. Baltimore II wrote: > Does anyone know if the Mobility Suite (7.6.04) can be installed on a > Virtual Windows Machine? I can't find a compatability matrix for the > Aeroprise stuff and the ins

Re: Server name clarification

Thad, I'm learning too. For your dr, are you doing dso or data replication to sync up data between prod to dr? For dso, I'm not sure the configuration. For data replication, configuration exactly like production on dr environment. So, our dr stay is a dormant state, until invoke. When invoked,

ARS 7.6.04 SP2 no upgrade option in Linux

Hi, I'm trying to upgrade to SP2 from version 7.6.04, however, I'm not prompted with any upgrade option, the installer finds my current ARS-installation, however, no option regarding update is presented, only overwrite or new installation (the installer asks for DBA-admin credentials later in t

Re: Server name clarification

Woke up this morning and realized I made the cardinal sin of not including version info: ARS 7.1 p6 (on AIX 5.3) DB: Oracle 10g (remote) ITSM 7.0.3 p9 CMDB 2.1 p4 SRM 2.2 p4 Thanks, Thad On Mon, Dec 12, 2011 at 3:46 PM, Thad Esser wrote: > Hi all, > > I'm finally back to working on my disaster

Re: ARS 7.6.04 SP2 no upgrade option in Linux

I saw that when upgrading to 7.6.03 when I didn't re-type all the passwords into the installer. When I re-typed the passwords (even though it looked like it already knew them) it gave me the upgrade option. Apparently if it asks for the DBA info then it couldn't connect as the aradmin user. F

Re: Server name clarification

Thad, Before getting to your questions, I want to define two terms as 'I' understand them. Disaster Recovery - The ability to have a system available at another SITE in case the primary site becomes unavailable because of a disaster. This is typically done as a 'standby' operation, and the tw

Re: Moving ARServer being Firewall and new server

The portmapper listens on tpc/111 and udp/111. The arserver listens on a free ephemeral port (port > 1024) if a TCP-Specific port is not defined. The arserver listens on a specific port if a TCD-Specific port is defined. When operating behind a firewall, you need to define the TCD-Specific port.

Custom Objects and Overlays

If we move our custom objects (from 7.1 p7) over to our new server 7.6.04 p2 in base development mode, does this mean that when we ever upgrade our 7.6.04 p2 server, these objects will be deleted? These are purely custom (we are a custom shop). Lisa Kemes AR System Developer TEIS - USA +1 7

Re: Custom Objects and Overlays

Only OOTB objects will ever be modified Custom objects will not be touched. -Original Message- From: Kemes, Lisa To: arslist Sent: Tue, Dec 13, 2011 2:16 pm Subject: Custom Objects and Overlays ** If we move our custom objects (from 7.1 p7) over to our new server 7.6.04 p2 in base

Re: Custom Objects and Overlays

OK, just making extra super dooper sure! We are finally starting to get the feel for Dev Studio and Overlays and 7.6.04 sp2 and that's what I thought, but it says there's a Custom and Overlay in Best Practices and only Base Objects should go in Base Form Mode. Wanted to make sure it was OK to

Re: Custom Objects and Overlays

Lisa, Consider Base mode 'Remedy before 7.6.4'..same stuff applies. The existence of Overlays and Custom objects is BMC's way of trying to provide flexibility for their (and other vendor's) OOTB applications. The 'implication' that I have gotten is that you can continue to ignore them if you wan

Re: Commit Changes vs PERFORM ACTION APPLY

I cant recall any other reasons from the past, besides the requirement of an entry being committed to the database, either because you need its entry ID available during the transaction, for the use of some other action. This applies to the entry ID's created from Push Fields too.. You can get a

Re: Custom Objects and Overlays

If you have been on the 7.7 Beta only OOTB objects will be in the base mode which is a change from 7.6.04. -Original Message- From: LJ LongWing To: arslist Sent: Tue, Dec 13, 2011 2:32 pm Subject: Re: Custom Objects and Overlays ** Lisa, Consider Base mode ‘Remedy before 7.6.4’….sa

Re: ARS 7.6.04 SP2 no upgrade option in Linux

It's asking me to specify the table and temp. table, when I select the same, it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. I saw that when upgrading to 7.6.03 when I didn't re-type all the passwords into the installer. When I re-type

Re: Custom Objects and Overlays

Everyone, Just to be clear about the design and intent of overlays and BMC's position. There is going to be a "recommended best practice" vs. a "what can you really do". So, let's start with the Recommended best practice. The base layer is for things delivered from BMC or by BMC applications.

Re: Custom Objects and Overlays

CK! Then what happens to Non OOTB forms and workflow that are in Base mode? Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Tuesday, December 13, 2011 2:39 PM To: arslist@ARS

Re: Custom Objects and Overlays

Thanks for the clarification Doug! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, December 13, 2011 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: Custom Objects and Overlays ** Ev

Adding a Field to an Overlay

I just created my very first Overlay to the Home Page. Now I would like to add a field and they are all greyed out.I right clicked on the form and selected Create New Field. I also clicked on the Form Menu and selected Create New Field, and they are still all greyed out. I'm trying to fin

Re: Adding a Field to an Overlay

You have to create an Overlay for the view. -Original Message- From: Kemes, Lisa To: arslist Sent: Tue, Dec 13, 2011 3:21 pm Subject: Adding a Field to an Overlay ** I just created my very first Overlay to the Home Page. Now I would like to add a field and they are all greyed out.

Re: ARS 7.6.04 SP2 no upgrade option in Linux

Anders, I'm a little confused on your second email in response to Freds.. You said and I quote "it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere". Upgrade is the first option that you see that you mentioned in that list followed by the st

Re: Adding a Field to an Overlay

You need to overlay the view in which you are trying to create that field. If you need to modify an existing field after overlaying a form, you need to overlay that particular field after overlaying the view.. I know it’s a little tedious in the beginning to get used to it but its not that bad

Re: Adding a Field to an Overlay

Thanks so much! Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, December 13, 2011 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: Adding a Field to an Overlay ** You

Re: Adding a Field to an Overlay

Yes.overlay for the Form, then an overlay for the View.then, if you are moving a 'base' field around, overlay for the field.if creating a new field, it gets created automatically in overlay mode J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rog

Re: ARS 7.6.04 SP2 no upgrade option in Linux

I do not think it is a typo... I have seen this with SP2... SP1 works fine:: sp2 does not.. but I would love to hear more folks on this.. Cause I had to overwrite:: upgrade was not an option.. But I could cancel, use the SP1 installer, and do an upgrade.. Someone missed a piece of code.. On Tue,

Re: ARS 7.6.04 SP2 no upgrade option in Linux

Joe, Apologies for the unclear message, please view this (http://oi40.tinypic.com/2hchu1w.jpg) image for a clear explanation, basically. I fill out all information (regarding contact details and tables for the database), ARS 7.6.04 SP2 installer successfully establish contact with the database

Re: Custom Objects and Overlays

Doug I have a question:: Indexing Overlays.. Can this be done? We are creating tons of overlay fields for reporting purposes that the Company requirements / Gov has that BMC does not do.. What is the policy on these fields:: is there a doc on best performance for using with flashboards, and Anal

Re: ARS 7.6.04 SP2 no upgrade option in Linux

Oh wait:: there is an additional feature:: if this is the issue with the temp space? There is a know issue since (I don't know when - 3 versions) that if you upgrade it requires you put in a NEW artmpspace and it must be created: and conveniently it will not delete the old one either: you canno

Save description as .txt file

Hi All, I have a really strange request to make but it is a bit of a strange situation. Is there a way to take a large amount of data from a character field and save it as an attachment as a text file? User sends a template email request with an oversized description. The template puts this

Re: xMatters / AlarmPoint

Very good help, Dave... excellent points from Don McLure and Phil Bautista (off-line), as well. Many thanks, and Happy Holidays! R _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Monday, December 12, 2011 12:32 PM To

Re: Commit Changes vs PERFORM ACTION APPLY

Not having the Entry ID before submit is why GUIDs are used. I can't think of case where I was not able to use a GUID to work around the Entry ID not being available before submit. As much as I love new features and flexibility I think Misi is on to something here. Adding phase overriding at the

Re: ARS 7.6.04 SP2 no upgrade option in Linux

I tried creating a new temp space, however, still the same message. ** Oh wait:: there is an additional feature:: if this is the issue with the temp space? There is a know issue since (I don't know when - 3 versions) that if you upgrade it requires you put in a NEW artmpspace and it must b

Asset Management - Software license contracts - Microsoft Master Business Agreement, Data Management, categorization

Hello all, I have been working with Asset Management 7.6.4 to prepare to enter our current contracts. My goal is to use the Data Management tool (Transactional-Contract.xls) to import the bulk of the license data once I have figured out the format to use. I have read through the AM docs (and

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Hyperlinks in MidTier

ARS 7.1 patch4 SQL2000 Midtier 7.6.4 sp1 We have moved to the mid-tier recently. Still working on the server upgrade. Our users have noticed that hyperlinks in the Work Log look like text rather than a hyperlink. I was wondering if anyone had a workaround or an answer as to why that is. Thanks

Re: Hyperlinks in MidTier

Only workaround I am aware of is to upgrade arserver to 7.6.4 and convert necessary field to rich text format. Hth, RandeepHth, Randeep Sent from my BlackBerry device on the Rogers Wireless Network -Original Message- From: "Nall, Roger" Sender: "Action Request System discu

Re: Hyperlinks in MidTier

That is correct behavior for the version you are on. In AR System 7.6.0x, a field type called "Rich Text Format" fields (RTF) were introduced that will enable hyperlinks to be clickable - among other formatting enhancements (bold, colors, bullets, etc.). The reason it is that way is because s

Re: Custom Objects and Overlays

Patrick, Of course the first answer (I have to give it even though you say it doesn't matter) is that you should control customizations to things that are business critical and only those things. Now with that said, what if you had lots of business critical additions.. By Indexing Overlays

Re: Asset Management - Software license contracts - Microsoft Master Business Agreement, Data Management, categorization

Kelly, Let me try to answer your question #2 and #4 2) about Software contract, Yes, you should use AST:AssetSoftware. CTR:GenericContract is using for customized contract type (if you want to add your own contract type, for example "Rent Contract") 4) about Product Categorization, the data com

Re: Custom Objects and Overlays

Thanks; that was what I was thinking but this does help clarify for us Sent from my iPhone On Dec 13, 2011, at 17:44, "Mueller, Doug" wrote: > ** > Patrick, > > Of course the first answer (I have to give it even though you say it doesn't > matter) is that you should > control customizations

Re: [7.6.04] Upgrade didn't move OOTB forms to the new server

You may find this white paper useful: 10-Oct-2011 Describes how to upgrade the BMC Remedy ITSM Suite, including the AR System server and all of the ITSM applications. PDF -David J. Easter Manager of Product Management, Remedy

Re: ARS 7.6.04 SP2 no upgrade option in Linux

'm starting to think this is related to the way the installer connects to the Oracle installation, it's seems to be using an "oraload" file in the /tmp/x directory, however, my tsnames.ora seems to be broken so "oraload" replies an Oracle error code. Strange though that the second connecti

Re: Server name clarification

LJ, Thanks for your detailed response, it is appreciated. I am doing disaster recovery, where my off-site server will be dormant until needed. The database is already being replicated using Oracle Data Guard. I was planning on taking my production filesystem, tar'ring it up and moving it to the

Re: Server name clarification

Thanks for your reply. I'm not using DSO; we are using data replication. Thad On Tue, Dec 13, 2011 at 3:58 AM, Ddussie wrote: > ** > Thad, > I'm learning too. For your dr, are you doing dso or data replication to > sync up data between prod to dr? > > For dso, I'm not sure the configuration. >

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