Re: Measuring license usage with Application Statistics in a load balanced server group env

Hi, 1/2. A user can be logged in to two servers simultaneously. My experience is that you can not get 100% accurate statistics this way. If you are on 7.6.04 your load balancer should use sticky/persistent setting. This means that 1 user loggs in to 1 server only. Are you using Mid-Tier or the Win

Re: Floating License Timeout - myths and facts

Hi, A couple of small notes... The write license is not grabbed when you login. It is grabbed when you do a search, update a table-field, or something else that access the server concerning data. You can open a form without grabbing your licenses, as long as there is no workflow that connects to

Re: Question about get-list web service

Hi, A call to a web-service get-list search does not trigger filters. In other words, it can not trigger a filter that returns anything. Or did I miss your point? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10

Re: CMDB error while trying to enable the audit option.

Are there any records in the class or attribute definitions forms (pending id != 0)? Try using the cmdbdriver to 'kick' these using the sync command with the pending id. You can also set the audit options using cmdbdriver which would be my preferred route. From: Action Request Sys

Re: Have you noticed the new time-based BMC support policy?

The thing that I would have hoped this addressed but has not: *"BMC Software will only develop new hot fixes for problems of high technical impact or business exposure for the customer. The degree of impact and exposure and the consequent activities will be determined at BMC discretion, with custo

Re: Created Overlay by Mistake

Thanks Jason, that was my next question, if you delete and overlay with lots of new changes, do they get lost as well. (I know stupid question but just wanted to make sure). And I do remember Joe emailing me offline a couple of weeks ago and telling me to delete an overlay that I created for t

Re: would you like the user tool back (7.6.04)

Yes for the user tool No for the old Admin tool Moe. From: Joe Martin D'Souza [mailto:jdso...@shyle.net] Sent: Tuesday, January 03, 2012 11:25 PM Subject: Re: would you like the user tool back (7.6.04) ** I’m not sure I would want the Admin tool back though.. The new Studio perfo

Re: Question about get-list web service

Hi Misi, I think maybe I did not phrase my question very well. Let me try again... Based upon what I see as the SQL transactions that get generated when using a get-list web service call, I am seeking alternatives. I was wondering if it is possible to create a "service" web service call that will

Re: Measuring license usage with Application Statistics in a load balanced server group env

Thanks Misi for a detailed reply. We are on 7.6.03 and we do use sticky bit. Most of our user base is web, but we do have our call center folks who have access to both web and user tool. Single user loging into multiple servers is a very rare case for us. Mostly our call center floks could do that

dcTrack and Remedy Integration

Has anyone integrated dcTrack (a Raritan Data Center Management tool) with Remedy ITSM? dcTrack's site mentions that it has API's available to integrate with 3rd party ticketing systems and also Web Services features. I am just curious as to how often this is happening or I there are any of expe

Re: Asset Management - Manual add software, license

Still not getting a license connect. Here's what I tried: Redefined Quickbooks software as a "Product" CI type. Updated the categorization in the license certificates. Created five software instances (Product CI), QuickBooks-1 to 05. Created five laptops (Computer System CI), related them to

Re: dcTrack and Remedy Integration

Most of the Raritan exposure I've had is through the IP based KVM's which also control power to devices. These were always accessed through a web interface that allowed remote control/access to the hosts. What are you trying to achieve with your integrations? What type of Raritan devices are you

Accessing Several AR Servers from a Single Mid-Tier

Hello All, We just installed the 7.6.04 SP2 Mid-Tier using Tomcat that is included with the installer. We do not have IIS or any other Web Server installed or running on the Mid-Tier server. Per BMC Tech Support we were told that Tomcat will act as the Web Server. We used to have the 7.1 Mid-Ti

Re: Asset Management - Manual add software, license

The license certificate and CI's need to have the same Company value as well as matching categorisations. You don't need to relate the certificates to the CI's, the engine will do that for you. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: Accessing Several AR Servers from a Single Mid-Tier

1.You still can connect a midtier to several arservers. Just go to midtier config page and add arservers. If you are using ITSM then it would a little messy, because the home page navaigation bar displays links for each server. 2. I do not know if you can host asp pages with tomcat. But you c

Re: Accessing Several AR Servers from a Single Mid-Tier

Thanks, I totally forgot about jsp pages. I will give that a shot. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com [cid:image001.png@01CCCB9A.38B30440] Confidentiality Notice: This message and any files transmitted with i

Re: Accessing Several AR Servers from a Single Mid-Tier

You may also try installing multiple Tomcat instances on the server, each running on different port and each configured for just a single AR server (will save you the messy multiple links in the application list on home page). Your landing page would then direct users to the selected tomcat insta

Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade?

Hi everyone, I'm trying to figure out why after upgrade from ARS 7.1 to version 7.6.04 P2 the objects disappear on the target server (7.6.04) ? It seems that the system (AR Server and/or Database) needs to be resynchronized in any way. Does anyone knows the correct steps to have the obj

Re: Accessing Several AR Servers from a Single Mid-Tier

Chris, What did your ASP pages do? ServletExec and Tomcat are 'the same' from the perspective that they are both JSP Engines.so Mid-Tier can run in them..but of course ASP can only run on IIS.so if you can tell us what the ASP Pages were actually doing, someone may be able to help you translate t

Re: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade?

Tadeu, You may want to turn off the 'Record Object Relationships', restart, turn it back on, restart again. You may be dealing with a corrupted relationship cache, which affects Dev Studio's ability to see the objects properly. From: Action Request System discussion list(ARSList) [mailto:arsl

Re: Accessing Several AR Servers from a Single Mid-Tier

You can achieve the same thing with a single Tomcat installation, with seperate midtier applications deployed to different context paths, e.g., http://server/arsys1, http://server/arsys2. It removes the confusion of using different ports for different servers. If using a 32-bit JVM, you will most

Midtier and Group List Field

We have a table on another form that points to the User Form. One of the columns is Group List. On the user tool, this table shows the "English" version of the Groups (Staff, Public, etc). But in the Midtier it shows it as the Group ID's (101;1) When I go to the User form from the Midtier and

Re: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade?

Hi, Where can I turn it off and back on ? Clicking on "Search" menu (Ctrl + H) on DevStudio I faced with the following message... "The search cannot be performed on the selected AR System server because the Record Object Relationships setting is not enabled" How can I deal with

Re: Asset Management - Manual add software, license

I did get the license engine to match up - I had updated the Market Version to be "Pro / 12" instead of matching the 'Model/Version' value of "Pro / 12.0" in keeping with the documented best practice so that I could have several versions (Pro /12.1, Pro / 12.2, etc.) that were all considered the

Re: Asset Management - Manual add software, license

Logan, 1. SAM console Certificate and related CIs (or Unrelated CIs there are three tables in the Console) is only supporting RLE engine running results not manually adding Software Asset CIs (no matter what relationship type, Attached To, or other relationship type), that is as design.

Re: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade?

Hey, I've just found it. The property 'Record Object Relationships' is found at Server Information form. And, in our case, we have this property set to "disabled". Should we set it on (enabled) and then restart the AR Server?? This property must be always enabled? If so, why it's di

Re: Midtier and Group List Field

Seems to be working on ARS 7.1 p7, but not ARS 7.6.04 SP2. We are on Midtier 7.6.04 (no SP2 for Midtier), maybe I need to upgrade. Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: T

Re: Accessing Several AR Servers from a Single Mid-Tier

If choosing to go down this path however, you need to watch out for native libraries though….unless the latest versions have removed that dependency. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Thursday, January 05, 2012 10:51 AM To

Re: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade?

It doesn't NEED to be enabled, but it helps out quite a few functions in Dev Studio.if it's currently disabled, it's obviously not the cause of your issue.but may help 'fix' the problem once enabled. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: Accessing Several AR Servers from a Single Mid-Tier

You can address that by moving the classes that load the native libraries into a common class-loader so that both applications can use the shared native libraries that are loaded by the common class-loader. http://tomcat.apache.org/tomcat-6.0-doc/class-loader-howto.html Axton Grams On Thu, Jan 5

Re: Measuring license usage with Application Statistics in a load balanced server group env

Hi, Their license is counted only once, but they show up on multiple servers... In other words, you can not just sum up the count of users on both servers, you have to check which users overlap. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandina

Re: Asset Management - Manual add software, license

If you create a new license contract with the same categorisation as one that exists then you should have been given the option to relate them together. This takes care of situations where you may have bought some licenses then later bought some more for the same software. If you do this th

Re: Midtier and Group List Field

There is an issue reported by BMC for Mid-tier 7.6.04 SP2. Not sure if your issue is related to that . Check out the following link. http://documents.bmc.com/supportu/documents/46/47/224647/224647.pdf Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 E

Re: Created Overlay by Mistake

It depends on what object overlay you delete. From what you describe it sounds like you are talking about deleting an overlaid view; true if you delete the overlay view the column is still in the db. The scenarios I was talking is right clicking the form and selecting "Delete". If the form has a

Re: Accessing Several AR Servers from a Single Mid-Tier

Not much to it really. The bulk of it is a response redirect We entered all the AR Servers on the Mid-Tier Config page. We then created an asp file and named each for the AR Server like this ARServer_Name.asp It would be a shorted name of the entire AR Server. Instead of a full AR Server name

Re: POLL: would you like the user tool back (7.6.04)

I think this comment hits the nail on the head. At least, it hit ME on the head... There are some admin jobs and other things I can do quickly and easily with the RUT/WUT that is just too darned hard on the MT. However, regular users should be on MT to avoid having to deploy patches and upgrades t

Re: dcTrack and Remedy Integration

I really do not have a good answer as this was just a what-if scenario that was thrown my way, I have absolutely no current experience with any Raritan product and very little real-world practice with federated data. The scenario was: Company A is using dcTrack to manage their data center, it is

Re: Accessing Several AR Servers from a Single Mid-Tier

Agreed….which is what we do here J….just a gotcha that you didn’t mention J….and I wasn’t sure if it was even necessary with the 7.5.4 Mid-Tier because I thought they finally got rid of the ‘native dependency’ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Re: Asset Management - Manual add software, license

Logan, A small correction, in (3) change status of License Certificate to "Executed" (not Active as it doesn't provide such status value, sorry) and make sure Engine connection is Yes and save the update. Toshiyasu From: Mori, Toshiyasu Sent: Thursday, January 05, 2012 10:07 AM To: arslist@ARSL

Object/form information

Where can I find a list of what the ITSM object/form prefixes are? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthoriz

Re: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade?

Thanks. We're trying to reinstall AR Server. Att, Tadeu From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: quinta-feira, 5 de janeiro de 2012 16:13 To: arslist@ARSLIST.ORG Subject: Re: Why our old OOTB objects doesn't appear

Port for Analytics

We are stading up Analytics for BSM Version 7.6.01 for ITSM Suite 7.6.04, in our Remedy environment we use portmapper...Does anyone know what port we tell Analytics to use? Do we leave it at 0 or do we set it to the port (port 111) of portmapper, or something else? Thanks, -Mike _

Re: Mid-Tier Deployment KB.

This is excellent! Thanks Ravishankar! Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Munukutla,Ravishankar Sent: Sunday, December 25, 2011 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier De

Re: Port for Analytics

Mike, I'm pretty sure you can keep it at 0 Sent from my iPhone On Jan 5, 2012, at 3:29 PM, Mike Hocks wrote: > We are stading up Analytics for BSM Version 7.6.01 for ITSM Suite 7.6.04, in > our Remedy environment we use portmapper...Does anyone know what port we tell > Analytics to use? Do w

Re: Accessing Several AR Servers from a Single Mid-Tier

I agree.nothing too special there..maybe an index page off of the / url that provides links to the other jsp pages would be nice J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Thursday, January

Enable Sorting in Approvals Central Table

Hi Listers, In the Approvals table in the Approval Central form (Display Only), I'd like to get the Summary column sorted. The field properties for the Summary is currently set to Enable Sort = True. I've also updated the underlying field to have a field length of 255 instead of 0. However, the

Re: Enable Sorting in Approvals Central Table

Reposting - initial post didn't show message Hi Listers, In the Approvals table in the Approval Central form (Display Only), I'd like to get the Summary column sorted. The field properties for the Summary is currently set to Enable Sort = True. I've also updated the underlying field to have a

Re: Asset Management - Manual add software, license

Thanks Peter, that did work. Hopefully specifying the certificate a user is on won't be an issue. (I was able to go into the certificates and use the 'Manage Groups' On a related note, now that I understand how critical 'Market Version' is - Am I missing it on the Data Management tool spreads

Re: POLL: would you like the user tool back (7.6.04)

Yes but for admin use only. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

How to configure email engine to use a specific java version

Hi, Our platform is Window 2003 Enterprise version. Currently our v7.1 email engine uses Java 1.5.0_15 after installed, we'd like to have it use a new java version like Java 1.5.0_22 to address some issues. I did change the path in the EmailStart.bat file, but didn't work (after restarting ema

Re: POLL: would you like the user tool back (7.6.04)

My vote is No If they remove the need for the user tool I will probably see the following things from BMC: 1. A core focus on making the web faster/more feature rich. 2. The possibility of integrating the mid-tier with the application server. Which would make for simpler less complex

Re: ADDM 8.3 Hostname

Kathy, The following community is probably much more appropriate for questions related to ADDM. http://discovery.bmc.com/community/forum/viewcategory/3/ .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, Ja

Re: How to configure email engine to use a specific java version

I have tried this for changing the heap size but never tested for changing the java path, so use it with caution. In windows if you are running email engine as a service then it is a registry value. Try editing the registry value under this location. Make sure you take a backup before making

Re: How to configure email engine to use a specific java version

Thanks lot! Is there anyway without need to edit the registry value to make it happen? Jerry Zhou The Ambit Group - FCC/CGB MA-704-K (202)-418-7426 *** Non-Public: For Internal Use Only *** From: Action Request System discussion list(ARSList) [mailto:arslist@A

Re: How to configure email engine to use a specific java version

Uninstall and reinstall the email engine. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jerry Zhou Sent: Thursday, January 05, 2012 4:45 PM To: arslist@ARSLIST.ORG Subject: Re: How to configure email engine to use a specific java version ** Thanks

Re: Floating License Timeout - myths and facts

Hi Misi, I have seen your presentation and it is way too useful, thank you 2012/1/5 Misi Mladoniczky > Hi, > > A couple of small notes... > > The write license is not grabbed when you login. It is grabbed when you do > a search, update a table-field, or something else that access the serve