We have a survey, that is emailed to Customers. This email uses a its
generic id to login and bring up the survey form; overall multiple log in.
So you have multiple users logging in with a single AR System user, ie a
single User form entry? I thought AR System didn't allow this and you're
It is Friday on the East Coast and will be here in 5 minutes so... Thanks
for the link to lolshirts. I forwarded on to my wife and she informed me
that I have a few new shirts on the way :)
On Thu, Apr 4, 2013 at 4:48 PM, Joe D'Souza jdso...@shyle.net wrote:
Sometimes the problem with
Run If:
'DavidsEmployer' != 'DB.DavidsEmployer' AND 'DavidsEmployer' != BMC
If Actions (2):
Message - Note - I am totally bummed
Message - Warning - Things will not be the same without you
I am speechless and can only write in code.
Jason
On Thu, Apr 4, 2013 at 7:44 PM, Rod Harris
Hi David,
You have put a lot of energy into making it easier for all of us to interact
with BMC. I hope someone picks up the baton...
I remember meeting you, brand new, at BMC User World 2006 if I remember right.
You, me and Carey Matthew Black sat down in a room and discussed interaction
with
Dear David,
You will be missed. What a great person you are. Glad I had an opportunity to
work with you.
Regards,
Kiran H
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Friday, April 05, 2013 6:55 AM
To: arslist@ARSLIST.ORG
**
Wow...Same as Jason here, stunned...On 05 Apr, 2013,at 02:25 AM, "Easter, David" david_eas...@bmc.com wrote:Hi All, I watched the movie "Moneyball" a few nights ago. BillyBeane (general manager for the Oakland A's) had advice for delivering bad news - just give it to 'em straight. So here goes.
Hi,
As Joe has mentioned, you need to apply the patch in the correct sequence
for a Server Group (Admin Server first). The instructions for these are in
the 7.6.04 Installation Guide (P.g. 148 Upgrading Servers already in a
Server Group).
Kind Regards,
Carl Wilson
Hi,
Take a look at the following tutorial (and related tutorials):
https://communities.bmc.com/communities/docs/DOC-10142
_
Kind Regards,
Carl Wilson
http://www.missingpiecessoftware.com/
From: Action Request System discussion list(ARSList)
Hello,
I installed ARS 7.6.04 on a RHEL 5.3 on top of Oracle.
Tomcat was installed at /opt/apache and ARS (with all the applications) was
installed at /opt/bmc. I want to replicate this setup on a different
machine. Just wanted to know if following would work
1. Using expdp take dump of ARADMIN
**
Hi :)I'm not sure it'll be that easy.You also have a "/etc/arsystem/servername/" folder with "armonitor.conf" file for example.Then when you install ARS there are some manual steps to be applied if you don't install on root, for example some files to be copied, declaring RPC ports in
If you modify the object then you don't have to add it again. As packing
list is only the collection of object i.e. it is just the reference of
objects. At the time of export it will export the updated object.
If you change the name of the workflow or add/update the action then it will
update
David,
Sad news and I hope whoever takes over your role understand the importance
of having a dependable voice out there in the community. There were, and I
am sure will continue to be, frustrating times when the product/BMC
challenges us and I think you certainly added calm to that storm.
I
In addition to the following info, there are also hardcode server name
references in remedy workflow objects (those are currently in your database)
you would also need to take care of them as well.
Better option would be:
Export ARsystem tablespace with expdp or whatever you think is better.
Hi David,
A very best wishes for your future endeavours .
Dhananjay
From: Misi Mladoniczky [via ARS (Action Request System)]
[mailto:ml-node+s1093659n7587856...@n2.nabble.com]
Sent: 05 April 2013 12:54
To: Dhananjay Deshpande
Subject: Re: OT: An unexpected fork in the road...
Hi David,
You
+1
~ Matt Laurenceau
- Reply message -
From: laurent matheo lm...@me.com
To: arslist@ARSLIST.ORG
Subject: OT: An unexpected fork in the road...
Date: Fri, Apr 5, 2013 09:56
**
Wow...
Same as Jason here, stunned...
On 05 Apr, 2013,at 02:25 AM, Easter, David david_eas...@bmc.com wrote:
Is someone taking his role?
Sent from my iPhone
On Apr 5, 2013, at 7:06, Danny Kellett danny.kell...@strategicworkflow.com
wrote:
David,
Sad news and I hope whoever takes over your role understand the importance
of having a dependable voice out there in the community. There were, and I
Thanks guys for the reply.
Kiran,
Is there a way to change server name references in db from old_server to
new_server?
Actually I don't have a lot of data, but wanted to setup DSO between 2
servers and wanted to avoid time it takes to install all (CMDB, ITSM, SLM,
KM etc).
~ Nathan
On Fri,
**
Hi :)I just tried to create a unique index in 8.1 and I failed to do so in some cases.On a custom form I can create unique (or not unique) indexes simply using the list which is in "unique index" column in the form "Definitions" tab, "Indexes" part.Though if I want to do so on a "base" form
Whoever it is better have big feet, what with all the shoes comments on here ;)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi
Sent: Friday, April 05, 2013 6:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: An
Nathan,
This will help for that:
http://www.missingpiecessoftware.com/downloads/viewcategory/5-remedy-restore-tool
regards
Danny
Thanks guys for the reply.
Kiran,
Is there a way to change server name references in db from old_server to
new_server?
Actually I don't have a lot of data, but
Hi,
By the way, here is a picture of the Swedish mobile phone MTA v2 from 1959:
http://gertolof.files.wordpress.com/2009/02/1959-mobiltelefon-mta-2.jpg?w=500
Best Regards - Misi, RRR AB, http://rrr.se
All,
Even though it is not Friday, if found that today (April 3) marks the 40th
ARS 7.5
With all of my varied experiences in Remedy, Flashboards are NOT something
that I have ever needed to build or use...so I go to the community for help.
I have the need to build an 'aged tickets' report, showing something
relatively simple like counts of tickets that are 1 week old, 1
Try holding THAT up to your ear and talking while walking
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, April 05, 2013 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: April 3 marks
The generic id is read restricted, acccessible to all support groups.
We have sso, however, we will need to give floating/fix license user write
access to survey form - which the users could manipulate unfavorable, after a
customer using the generic has submit survey. We have seen similiar
I have said this many times, BMC excels at shooting themselves in the foot.
This is another case in point.
They will understand this when they try and fill your position with some other
manager that does not have the product knowledge in scope and depth that you
exhibit. Good luck in your
I have worked with this person, I think this is something that was sent out
unknowingly on his behalf...
Jim Coryat
Senior Software Engineer
Micron Technology Inc.
From: Joe D'Souza [mailto:jdso...@shyle.net]
Sent: Thursday, April 04, 2013 5:35 PM
Subject: Re: Coldwell Banker Real Estate Real
LJ,
Off the top of my head I think you need to Start today and use the History
feature of Flashboards data collection.
I'm sure there are ways to make the calculation on old tickets and store the 1
day, 1 week , 1 month data but since Time is a moving thing you would need to
recalculate every
Someone could take his role, but no one can replace him!
David has been a strong advocate of true Customer Support forever, and one
of the best ambassadors for BMC that they could have!
Besides, he writes better Parody than anyone else I know :-)
I wish today were April fools, because his
but are they.. that is the question...
On Fri, Apr 5, 2013 at 9:56 AM, Jim Coryat (jcoryat) jcor...@micron.comwrote:
**
I have said this many times, BMC excels at shooting themselves in the
foot. This is another case in point.
** **
They will understand this when they try and fill
David,
Thank you for being an active List participant, sharing your skills and
opinion, helping to keep us grounded.
Sandra Hennigan
Remedy Developer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Thursday, April 04, 2013
It doesn't go to Coldwell banker if you check the URL. Just your basic spam.
Dan
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Coryat (jcoryat)
Sent: April 5, 2013 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Coldwell Banker Real Estate Real
So here is my recent update. After a reinstall of the ITSM module I am able to
submit CRQ request through the requester console in wihch sends the request to
the Change module. I still though cannot perform the same task with INC .
Could someone send me a working filter log performing that
Ok, just talked to my customer and we decided to go with a multiple
variable bar chart. Each variable showing a count of the records that
match the grouping in question
One Week
One Month
2 Months
Older
as an example, and we will be able to build the chart to satisfy his
needsthanks for the
TGIF;
Ok, I've read all the docs and I still can't seem to make it work.
In a Console, I have a view field that a form window opens into. I want to
run an Active Link on-load. I've tried Send-Event and everything I can
imagine, but no worky?
What am I missing? Anyone?
r
Ray
David, hopefully you're landing on your feet. Thanks for all the
contributions you made to the ARS List over the years, and good luck!
Drew
Soto Cano Air Base
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
David,
This is astonishing news! Not only have I been a rabid follower of your
contributions here over the years but we have worked (together? At? In spite
of?) each other at numerous conferences, presentations and our other meetings.
Your reputation, dedication and knowledge is incredibly
And Bid! (as well as listen...)
Phil Bautista
http://www.wwrug.com/contact_phil.html
512-731-0304
-Original message-
From: Doug Blair d...@blairing.com
Date: Fri, 5 Apr 2013 11:47:44 -0400
To: arslist@ARSLIST.ORG
Subject: Re: OT: An unexpected fork in the road...
David,
This is
In the spring, the weather changes after Easter…
God Speed, Mon signor emeritus… May your egg basket always over-flow with
golden prizes.
r
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: Friday, April 05, 2013 10:48
I currently have a cert7.db being used with AR 7.1 for AR External
Authentication (AREA) but we need to update our certs in the cert7.db. When we
add the new certificate, it creates a cert8.db. Does anyone know if the
cert8.db will work with AR 7.1?
Thanks in advance.
Ditto!!! :-O
From: matt.laurenc...@gmail.com matt.laurenc...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Friday, April 5, 2013 7:32 AM
Subject: Re: OT: An unexpected fork in the road...
**
**
+1
~ Matt Laurenceau
- Reply message -
From: laurent
David, you will be missed!
Thanks for all you have done for us (the ARS Community)
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
I would be willing to bet, whoever they get will not fit in his shoes, unless
they came from the same shoe store!
Big huge mistake! David has been the best advocate BMC ever had (other than
Doug M.) in the Developer community! I am very glad I had the opportunity to
meet him in person and in
David, I'm certainly glad to have met you in person at the only RUG that I
have been able to attend to date (2009 maybe?) and I always learned from
your postings to the list. Hopefully you have something even better lined up
but in any case I am glad that you will still be part of the list since
You know...I don't think he said if it was his choice to leave or not...you
never know...Unisys may be borging him
On Fri, Apr 5, 2013 at 11:40 AM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
I would be willing to bet, whoever they get will not fit in his shoes,
unless they
I think if it were his choice, the announcement would have been worded
differently.
Not trying to start any rumors or badmouth anyone, just giving my read on
the situation with the extremely limited information available.
Rick
On Apr 5, 2013 11:07 AM, Longwing, Lj llongw...@usgs.gov wrote:
**
While I don't intend to cause speculation about what happened with Mr. Easter
or anyone else, this article may be of interest.
http://www.chron.com/news/article/BMC-Software-reduces-its-workforce-4408018.php
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System
Hmm... Maybe the Bobs found out he forgot the cover sheet on his TPS
report.
Rick
On Apr 5, 2013 11:13 AM, Pierson, Shawn shawn.pier...@sug.com wrote:
**
While I don’t intend to cause speculation about what happened with Mr.
Easter or anyone else, this article may be of interest.
**
Good one Rick! That one made me laugh out loud.
David - I agree that is BMC's loss. Enjoyed meeting you in Vegas at the 2011
RUG and all the virtual conversations as well. Much success in your next
endeavors!
~~~
Terri Lockwood
From: Action Request System
Interesting, this must have been added later, as I am almost certain it
wasn't working with F5 in the earlier builds of the Dev Studio. I am almost
+ive I had tried that way back when..
I will give that a shot the next time I need to and see how that works out.
Joe
_
From:
Yea I have been watching that site for good shirts for the oncoming Alaskan
summer too.. Its not yet quite summer yet with spring just about set in last
week or so which still keeps the temperatures at 30 or so, so haven't yet
bought any. Except for a t-shirt from woot.com which also have a few
That might not work if the value in 'DavidsEmployer' is BMC Software. For
performance reasons do not forget to index DavidsEmployer.
I wonder if you add another set fields action to set DavidsEmployer to BMC
Software if it would be caught in the testing phase..
Joe
_
From:
Shawn,
Interestingly, I also got word that BMC is scaling back their partner
program and reduced the # of partners they have. Not sure what that's about
either.
Sent from my iPhone
On Apr 5, 2013, at 2:13 PM, Pierson, Shawn shawn.pier...@sug.com wrote:
**
While I don’t intend to cause
Yup I think that too.. And its one of the worst mistakes BMC has made since
Remedy Corporation's (not BMC) decision to sell out to Peregrine. The dark
might soon return.
Hopefully the product would survive this one too.
Joe
_
From: Action Request System discussion
Yea I know, I hovered over that link like I usually do when I saw it and
realized that too - but your first response to it was just funny :-). I knew
it was the work of some sort of a Trojan or a email hacker too.
Joe
_
From: Action Request System discussion list(ARSList)
That would actually be a pretty cool phone to have if you ever invested in a
vintage car, if it would work on the current networks even today..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent:
Is your trigger on window open or loaded? If you are using any default
values in your workflow, these are not loaded on window open, but on window
loaded. That could be one possible cause without knowing the flow of your
triggers and events you are working with when you open that form.
Joe
David:
As background, I've been involved in Remedy development and consulting for
over 17 years (since V1.1). Over the later years, I've attended many of
your presentations at many WWRUGS and it has always been a pleasure to
listen and talk to someone in Product Management that not only
**
Yep that's what I thought but data were unique.On 05 Apr, 2013,at 10:06 PM, Joe D'Souza jdso...@shyle.net wrote:Sounds like a bug if it works that way but not the other.Have you checked existing data in that field to make sure it was already unique before you created a unique index?Do a select
Tauf
BMC seem to scale back their partners and increase the number again on
an almost yearly basis. There are only a finite number of decent AR
System consultants in the world (BMC certified or otherwise) and whether
they have X or X*5 partners, the people don't really change - all that
Then it looks like a bug.
Thanks for sharing so if I ever encounter this I know what to do to
workaround it :-)
Usually another way to work around such things is export to xml def files
and import in place after altering the def file - just in case you do not
want to go to the base
He probably already has like 100 missed calls and voice messages on his
phone from inquiring partmers :)
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Friday, April 05, 2013 5:22 PM
To:
I have heard there are lots of changes occurring within BMC ...
Much respect for David and his contributions in all and I agree with all
sentiments here that he has been invaluable with his input.
Good luck with your future plans and I hope all the comments show that you
are very well
You're right on all accounts, Joe, except that I'm not just opening a
window, I'm opening into a View Field. None of the On-Load, On-Open,
On-Display ALs work. And since the View Field is neither a Child or Parent,
the Send-Event run processes fail as well. Even with the * option.
I couldn't
Good afternoon,
We are using 7.6.04 and the managers are receiving the attached errors when
they click on approve. Does anyone know how to resolve this issue?
Your guidance is much appreciated.
[cid:image001.jpg@01CE3215.96820B10]
Thank you,
Heather
**
Is this a BMC aplication or a custom application. If it is a customer application you do need a write license.
-Original Message-
From: Hutcheson, Heather heather.hutche...@ga.com
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Apr 5, 2013 6:53 pm
Subject: Approval Central Write
This is a BMC application. Just the normal approval central console. Nothing
customized about it.
Thank you,
Heather Hutcheson
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger J
Sent: Friday, April 05, 2013 4:12 PM
To: arslist@ARSLIST.ORG
**
Have you reviewed the fields causing the error. Doug Mueller has posted to the list in the past a review of how Remedy is able to do approvals that update an existing record with a read license.
-Original Message-
From: Hutcheson, Heather heather.hutche...@ga.com
To: arslist
There is a world of difference between mobile phones and cell phones. Mobile
hones in the 1950's and 60's were essentially a pair of one-way radios that had
a base station connected to the POTS network. We had those behemoths in the
'States too, with a rack of equipment about the size of a
Analog only. Not sure how much infrastructure still supports that.
Rick
On Apr 5, 2013 2:03 PM, Joe D'Souza jdso...@shyle.net wrote:
That would actually be a pretty cool phone to have if you ever invested in
a
vintage car, if it would work on the current networks even today..
Joe
This is true. It won't support the *, # and what's called the A, B, C and D
key of a modern dial pad. That would be the front end problem. The backend
would be if the modern cell towers do not support the old devices as Doug
pointed out.
Joe
_
From: Action Request System
Does this manager who is approving have any of the application write licenses?
Or
Does this manager have a user fixed license?
If answer to one of the two questions above is TRUE, you will not hit this
error.
Pl check as such.
Abhijeet
On 06-Apr-2013, at 4:52 AM, Roger J
After you change the index to unique, and if you have the ability to do so, you
might check to see if you can import the changes into another system. I once
had a def that could not be imported because it indicated that the base forms
had a conflict. The problem was more complex than this, but
BMC had another large reduction and cut way too many bright minds
againbr/br/http://www.chron.com/news/article/BMC-Software-reduces-its-workforce-4408018.phpbr/br/br/Teri
Stevensonbr/Remedy Developerbr/PGE br/br/br/Sent from Yahoo! Mail
for iPhone
Andrew,
7.5 was the first version to support cert8.db
In some cases we were able to get ARS 7.1 to work with the 7.5 LDAP libs in
order to have cert8 work on 7.1.
It didn't always work and since it's unsupported, we didn't go all out trying.
But you may find it not too difficult to use the 7.5
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