Can't you do that simply by removing Unrestricted Access and granting access
to only the companies that the agents should see with restricted access?
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kalicki, Brian J (IS)
Sent: Wed
There has to be as setup file (a bat file on windows if I remember
correctly).
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse
Sent: Wednesday, October 16, 2013 4:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help button
I like the little html script supported by a pl script, someone posted some
time ago quite useful, which can avoid accidents like that..
You can create your own html page and have separate entries for each server,
each indicating which server it is.
It basically is a custom html page that h
I do not think you can get a list of open items from BMC Support. Depending on
what patch you are on you can get the list of fixes on later patches from the
EPD site.
-Original Message-
From: Adams, Tricia
To: arslist
Sent: Wed, Oct 16, 2013 5:25 pm
Subject: list of defects/bugs
**
I spoke to someone in regard to getting a list of all BMC of defects/bugs for
v7.6.04. does anyone know where I can get one? We seem to have to hunt and
peck for all we find.
thanks
Tricia Adams
Principal Application Analyst|Enterprise Services|DST Systems, Inc.
p 816.435.8676 f 816.843.5585
Don't you hate it when you accidentally flush the MT cache in PROD instead of
DEV? ...Oops
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"Where the Answers Are, and have been for 20 years"
Our Service Desk supports multiple tenants within Remedy. For example, we have
Company A, B and C. Service Desk Agent 1 supports Company A and C, while
Service Desk Agent 2 supports Company A, B and C.In relation to just
Incidents (for this example), out of the box, if you have access to m
For informational purposes, may we know who are the team members supporting
this enterprise?
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Support ARSurf
Sent: Wednesday, October 16, 2013 9:52 AM
To: arslist
No if you have a search menu and want to include that field in the search
menu qualification, it has to be a data field.
What really is your business requirement that you need a functionality such
as this?
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@
Thank you Tommy and Sandra.
Sandra, so the federated data is stored in another system? Today, we store all
mobile phone info in a home grown application. We are trying to do away with
that app and move it to Remedy CMDB.
I think I may leverage the Computer System form and add the needed fields.
We use the computer system class to store the device, adding Tier 2
"Telecommunication" and federated data to store other information like phone
number (original & changed), PIN, SIM, etc. instead of adding fields.
Thanks!
Sandra Hennigan
Remedy Developer
From: Action Request System discussion
There is no class for telecom assets so I created one.
Of course you can always argue that mobile devices in general are really
Computer Systems now. They all have an OS, memory, chipset, extended memory
capability (except Apple and that's because they hate you wanting to store
stuff outside of
Looking to start tracking mobile phones in Remedy CMDB. I've looked at the CMDB
data model but am unsure where mobile phones should be tracked. Ideally we
would need a field to capture the phone number. To those of you who are
tracking mobile phones, where are you doing it?
Thanks,
Marcelo
_
Has anyone ever experienced and performance (CPU/Memory) issues when moving AR
servers from one VMWare environment to another. We are on 7.6.04 and had some
issues over a year ago and when the servers got moved to a new VMWare
environment it fixed it. We then this past week moved our servers t
Joe,
Thank you for some input, unfortunately, I can't include a display only field
in the menu qualification for the Assigned Group menu correct? Last time I
tried this for a different effort, it didn't work.
--Brian
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARS
Well I don’t think users/managers are going to like any of the auto-assignment
options, so that might lead to a business process change. On a similar note, is
there a way in a Task Template to set the Assigned Group and Assignee to read
the values from the Parent Work Order?
As an example, I cr
Good morning,
if you are interested there is a new tool able to help Remedy developers.
For additional information click here www.arsurf.it.
Best regards,
ARSurf Team
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That's a good idea
Plus, I don't like that it just stays there until the customer clicks on
the X. It could stay there forever, until the customer moves on to
another form
I've recently started popups again.
Lisa
-Original Message-
From: Action Request System discussion list(
This is a pretty common complaint throughout most organizations that I've
talked with after they were introduced. While I think it's not a terrible idea
and less in your face than a popup error message, they need to do something
else, perhaps like greying out the rest of the screen for a second
You can set the value in the server to make everything a popup instead of
prompt bar.
On Wed, Oct 16, 2013 at 7:16 AM, Jonas Stumph Stevnsvig <
arsl...@stevnsvig.com> wrote:
> **
>
>
> Wasn't there a user preference configuration item to override the setting?
> We have a lot of users complaining
Wasn't there a user preference configuration item to override the
setting?
We have a lot of users complaining that they don't notice the prompts at
the top of the screen...
(We just went from itsm 7.6 on ARS 7.6.04 to 8.1)
--
Best regards
Jonas Stumph Stevnsvig
On 16/10/2013 15:1
each message has the ability to choose where (at least active links
do)...plus, in the admin console, on the configuration tab, there is the
field named 'Use Prompt Bar for'...which controls 'some' messages...
On Wed, Oct 16, 2013 at 7:06 AM, Jonas Stumph Stevnsvig <
arsl...@stevnsvig.com> wrote:
I seem to recall being able to specify whether I want errors as popups
or as those prompts at the top of the page - or a popup displaying the
error. But I can't find the setting anywhere - am I hallucinating?
--
Best regards
Jonas Stumph Stevnsvig
Thanks for all the advice and feedback guys. After all the investigation
that I have done, I am going to recommend to my boss that we do a clean
install of ITSM 8 and move our customizations over manually after
evaluating if we still need them.
Hopefully, with us introducing overlays with this upg
Hello Laurent,
Yes i had found 2 folder there 1 was online documentation and other was
offline documentation.
I have downloaded the offline documentation zip but i dont see a installer
in the downloaded zip.
I see a localhelp folder inside the docs.My question is how do i make the
help button work
The help file should be on EPD « BMCRemedyITSMSuite8.1.00.help.zip » for
ITSM.
You can find it on EPD, search for « BMC Remedy IT Service Management »,
then select the 8.1 version, then for example « Remedy Asset Management
Application 8.1.00 » and you¹ll see « Help System BMC remedy ».
Laure
If I have understood you right, you do not want the value saved to the DB
and hence cleared after the transaction. Why not have that field as a
Display Only field?
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kalicki, Brian J
I haven't worked with ITSM 8.x as yet but yes there were separate installers
available for ITSM help right from ITSM 5.x. I'm guessing they have
continued it that way..
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse
Hello All,
Is anyone aware if there is any installer available for ITSM 8.1
help.Currently the help button is not working and i was getting error
Help has not been installed. For information about installing help,
see the ITSM Installation Guide. (ARERR 45120)
I have searched EPD but wasn't
So there was a bit of conversation on this chain that I did not go through
in details but many good suggestions..
I have one.
Instead of having a prefix on a subject to decide what group it should go
to, which could be subject to IBKC (Idiots Between Keyboard & Chair), why
not have n number
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