Mary - notifications going out based on certain criteria - these can be
found in the Filters. As far as I know there is no documentation as to what
these filters are. Some of the notifications have the name of the filter in
SYS:Notification Messages in the Description field, however, not all of t
Check in the AR System Email Messages and see what the errors are in the
messages.
Ty
On 12/15/07, Mary Dollus <[EMAIL PROTECTED]> wrote:
>
> Hi everyone,,,
>
> Bumping this issue to the top... sorry...
>
> We're still are having this issue and can't find any Config issues. I
> also
> don't se
;
> - Mary Dollus
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *T. Dee
> *Sent:* Monday, December 17, 2007 7:35 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Error while trying t
Both Owner and Assigned Group can be auto assigned. Mary what you gave
Peter are your group IDs not his.
Ty
On 12/17/07, Mary Dollus <[EMAIL PROTECTED]> wrote:
>
> Morning Peter,
>
> That was my first thought too... so I thought,, "oh this'll be an easy
> fix..." :) famous last words huh :
Mary - what do you mean they are not searchable - can you be more specific -
what are you doing to search?
On 12/17/07, Mary Dollus <[EMAIL PROTECTED]> wrote:
>
> Morning,
>
> I'm using the HPD:Incident Interface Create form to push records into the
> HPD:Help Desk form; however we've found an iss
If I am not mistaken these fields are required so when you are using
HPD:IncidentInterface_Create you need to provide these OR as I did I used
Auto Assign which automatically populates these.
Ty
On 12/14/07, T Wang <[EMAIL PROTECTED]> wrote:
>
> ** Hi List,
>
> Did anybody ever encounter this e
Does anyone know if there is a more detailed explaination of the Permissions
and Roles in ITSM 7.0?
I have read BMC Remedy IT Service Management 7.0 - Configuration Guide
(Chapter 5 Permissions and Roles) - page 101 - 118). This is OK for
something high level, but is there something more detailed
Hey gang - was wondering if anyone is running Remedy User Tool OR Remedy
Admin Tool 7.x with Windows Vista.
We will be rolling Windows Vista out soon and wanted to know if there are
any issues / concerns, etc. that some of you may have encountered with
Windows Vista and Remedy?
THANKS
> "generic" one. So I don't think it's a wierd requirement to have OLA's for
> tasks, in fact it makes perfect sense to me.
>
> Hugo
>
> On Dec 13, 2007 3:09 PM, T. Dee <[EMAIL PROTECTED]> wrote:
>
> > ** What is so frustrating for me is
What is so frustrating for me is that this feature is not "supported" by
Remedy.
I don't understand who someone can have Change and not use SLAs for "Tasks".
Each Task(s) of Change have different timelines that they have to be done
within and I can't believe that most people don't track this to i
I'm interested if anyone has customized / changed the Overview Console.
I want to add some fields from Incident to this table.
Thanks!
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We installed ours on the server. Our thinking was it is easier to maintain
"updates" on the server as opposed to each workstation. As well we VPN alot
so if our VPN connection dropped during migrating code it could cause
problems if you are using migrator on your local workstation. However, if
y
I might be simplifying this too much, but would it not be easier just to
place a text box overtop of the first octet? Or hide the whole field and
just grab the 2nd, 3rd and forth Octet and place it in a display only field.
Just my 2 cents.
T.
On 12/11/07, Opela, Gary L Contr OC-ALC/ITMA <[EMA
ou wish for, Ty. The burden the SLM engine places on
> a server is high enough already with adding that substantial level of depth
> to it, and it's fragile enough at its present usage levels. Let's let it
> get better at walking before we ask it to run.
>
> Rick
>
>
I just got off the phone with Remedy Tech Support (India) who tell me that
the SLM module does not have the ability to have SLAs for each task in
Change.
I can't belive this. Tasks are completed at various times (i.e. Security
Badge 4 hours, Windows NT ID 24 hours, Exchange Account 48 hours). Th
That's probably not a bad idea - LOL!
On 12/7/07, Thad K Esser <[EMAIL PROTECTED]> wrote:
>
> **
> That's quite the explanation. Maybe we should get the toaster guys to
> write the documentation for BMC.
>
> *Thad Esser*
> Remedy Developer
> "*Argue for your limitations, and sure enough, they're
By default when you use the pull down from a date/time field it puts the
time as 12:00 AM.
Is there anyone to change the default time from 12:00 AM to another time -
like 5:00 pm?
Thanks!
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does triage on it to get it properly categorized and assigned.
> Just a caveat - if you need to capture email attachments, you must use the
> templates.
>
> Remember to not submit it directly to HPD:HelpDesk - use that Interface
> Create form, which will create the Incident.
>
&
inistration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *T. Dee
> *Sent:* Thursday, December 06, 200
So has anyone been able to get the sync working for ITSM 7?
On 12/6/07, strauss <[EMAIL PROTECTED]> wrote:
>
> I lied. After seeing the size of the db backup after the failed sync
> drop by 200 mb to 667mb, I just had to see how many records were in
> object_search_details after the last succe
Mary - did you get a response on this?
On 11/28/07, Mary Dollus <[EMAIL PROTECTED]> wrote:
>
> **
>
> Thanks Michelle!!!
>
>
>
> Yep I used that as well… It does help some,,, but when this type of entry
> is in there "Incident Management Support Console Questions" that doesn't
> help much… that's
Oh this explains why it didn't work for me.
I wish I could see "related workflow" it would make it easier to trace
things.
So is there no way around this?
Thanks.
On 12/6/07, strauss <[EMAIL PROTECTED]> wrote:
>
> While building out my new ITSM 7 server for production, I gave sync
> search dat
and create a rough incident. You may need to
> have constant monitoring because many fields will be defaulted. Most of
> the time a rough incident is all you need.
>
> I've always said that if you have a capability to email (Sendmail,
> Outlook, etc.) you can create a rough BMC-Remed
sands of emails to your
> helpdesk account and Remedy will merrily create tickets for each and every
> one unless you are carful in your qualifications.
>
>
>
> J.T. Shyman
>
> Column Technologies
>
>
> ------
>
> *From:* Action Req
Interface
> Create form, which will create the Incident.
>
> Rick
>
> On 12/6/07, T. Dee <[EMAIL PROTECTED]> wrote:
> >
> > ** I was wondering if anyone has setup Remedy to create Incidents in
> > ITSM 7.0 using email?
> >
> > Thanks!
I was wondering if anyone has setup Remedy to create Incidents in ITSM
7.0using email?
Thanks!
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I was wondering if anyone has created SLAs for Change, but not so much on
the whole Change record, but on each Task.
For example a "new employee hire" might have 4 tasks associated with it -
security badge, parking sticker, windows NT ID, and Exchange Email Account.
Each one of these tasks will t
I was wondering if anyone has created SLAs for Change, but not so much on
the whole Change record, but on each Task.
For example a "new employee hire" might have 4 tasks associated with it -
security badge, parking sticker, windows NT ID, and Exchange Email Account.
Each one of these tasks will ta
ory.jspa?categoryID=862
> -
> Kelly Deaver
> [EMAIL PROTECTED]
>
>
> > > > Original Message
> > > > Subject: ITSM 7.0 - Patch 6
> > > > From: "T. Dee" <[EMAIL PROTECTED]>
> > > > Da
Rabi - since you are making your wish list for Santa can you please ask
Santa to make Notifications more data driven :-)
On 11/29/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote:
>
> Sadly, I overreacted. That filter was already listed
> correctly in the earlier post. Ah.
>
> I retract my corre
There are some pull down menus that are "hard coded" under
properties/attributes for the following fields (see below). I know I can
"delete" and / or "modify" the items, however, I don't want to break any
workflow.
Has anyone changed / modified any of these pull downs in ITSM 7.0 Incident?
*Serv
re necessary to make that
> happen. I think that's downloadable from either Support or the Dev.
> Network.
>
> Rick
>
> On 11/29/07, T. Dee <[EMAIL PROTECTED]> wrote:
> >
> > ** Does anyone know if there is a "master" document that shows the
> >
Does anyone know if there is a "master" document that shows the various
groups and what each group gives you permission to. For example if you want
access to "Configure Assignment" you need to belong to "Config Group Mapping
Admin".
Thanks!
___
ducts/documents/05/79/70579/70579.pdf
>
> http://documents.bmc.com/products/documents/<2nd & 3rd digits>/<4th & 5th
> digits>//.pdf
>
> *Thad Esser*
> Remedy Developer
> "*Argue for your limitations, and sure enough, they're yours."*-- Richard
&g
If not, perhaps you could have Matt Reinfeldt put the notes
> on his site. Just trying to stop the slaughter of innocent bandwidth!
>
> Rick
>
> On 11/27/07, T. Dee <[EMAIL PROTECTED]> wrote:
> >
> > ** Hey guys I got the documentation from Remedy on what workflow w
Hey guys I got the documentation from Remedy on what workflow was changed in
Patch 6.
Is anyone interested - I can email it to you.
Ty
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I have noticed that the volume of the ARSList has dropped off quite a
bit. I know that Thursday and Friday were holidays in the USA, but
even today there is not much email flowing on ARSList.
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On the help desk screen when you select a particular item from the "Reported
Source" drop down it sets a field called "Response" to visible and
"Responded Date" editable. I have traced this to a form called
"SYS:Reported Source".
I am unable to location any documentation on this, including the IT
Test please disregard,
Testing email.
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I'm sorry if you are receiving this a second time, i'm having some
ARSlist email issues.
Question:
I have noticed on the help desk screen when you select certain items
from the Reported Source drop down it sets a field called "Response"
visible and "Responded Date" editable. I have traced this t
I noticed on the help desk screen when you select certain items from the
Reported Source drop down it sets a field called "Response" visible and
"Responded Date" editable.
I have traced this to a form called "SYS:Reported Source".
There is no documentation on this in the ITSM 7.0 Configuration
I'm trying to do a set fields based on Date / Time Created - Date / Time
Resolved
I want to calculate the diference between when the ticket was opened and when it
was closed - for example:
Date / Time Created: 11/20/2007 8:01 AM
Date / Time Resolved: 11/21/2007 5:04 PM
Answer: xx days xx hour
alue.
(2)After you've created the service target, this checkbox is grayed out. Can't
check it any more.
(3)Even if I was able to save this field as checked, it's not clear what in the
ticket form is looked at by SLM code. For ITSM 7 modules, such as for
incidents, I would assume SLM
I was wondering if anyone has created a Custom Action for an SLA that updates
the Worklog
in Help Desk?
I'm trying to do this, but not having much luck.
Any suggestions!
Thanks!
Happy Friday !!!
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I have setup a basic SLA from the Service Level Management Console and it
works.
The problem i'm having is i'm not sure how or where to setup the hours of
operation and the holidays.
Can someone help me.
I looked at "Business Time Segment", but I am not quite sure about it - I don't
see any
Did you change your ethernet card?
T.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jorge Polo
Sent: Wednesday, November 14, 2007 11:15 AM
To: arslist@ARSLIST.ORG
Subject: *SPAM* License keys to became inacti
9:42 AM
To: arslist@ARSLIST.ORG
Subject: *SPAM* Re: Question: ITSM 7.0 - Survey (SRM:Survey)
**
Hi,
Since the forms are customizable, what I can suggest is that put a label on the
form explaining the ratings. Hope this might help you.
On Nov 14, 2007 7:36 PM, T. Dee <[EMAIL PROTEC
I'm curious as to what some of you have done with the Survey in ITSM 7.0 - in
the form SRM:Survey beside each quesiton it says "Rating (1-10)" - it does not
say 1 being the lowest and 10 being the highest or vice versa. We are not sure
how users will treat this and we may get mixed results.
Comm
You can go into SYS:Notification Messages and change the Status of the
message you don't want to Offline.
T.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steve Burke
Sent: Tuesday, November 13, 2007 8:16 PM
To: arslist@AR
thod of that user notification to None.
> The notification engine checks if there is a user specific event first
> and if there is, it ignores the system default notification.
>
> Hope this helps.
>
> Jiri Pospisil
>
> Remedy Administrator
> IT Production
>
> LCH
Rick - you indicated below that users can not opt out of individual
notifications - is there a work around? This seems strange - some users may
not want certain notifications, but may want other notifications.
I have notificed that if I create a NEW Notification from the People Form /
Notificatio
base Administrator
University of North Texas Computing Center http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, November 07, 2007 2:31 PM
To: arslist@ARSLIST.ORG
Subject: Question: ITSM
On the Process Flow Status bar in ITSM 7.0 (Incident) - there is "Resolution and
Recovery" and "Incident Closure" - can someone explain the difference to me?
THANKS!
T.
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I download patch 6 0 - zipped up it is 288 MB.
There are 4 PDF files - Incident, Change, Problem and Asset.
According to the documentation (under "Fixed Defects") or lack thereof - Patch 6
fixes:
49 Incident Defects
35 Asset Defects
44 Change Defects
34 Problem Defects
T.
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MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl
On 11/6/07, T. Dee < [EMAIL PROTECTED]> wrote:
> I don't understand Remedy - I have run into issues with Incident a
Just an FYI Remedy has this is a defect (see below):
Yes this is also Defect in Work In Progress status. Defect #SW00266279 ([IM7]
reopened date field is not populated when the ticket is reopened)
From: Action Request System discussion list(ARSList)
[mailto:[E
ll date and one I have marked as
satisfactory and rest two not satisfactory. Lets see if we have any
improvement??
On 11/6/07, T. Dee <[EMAIL PROTECTED]> wrote:
I find the hardest thing with support is the language barrier. The
support
staff are very nice, but the language barrier does
I'm wondering if anyone has encountered this issue - I have a resolved Incident
that I reopen, but the reopen date is not being set.
I can't find any known issues on this.
Thanks!
T.
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fect/RFE/CAR tab
* Select - Search
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, Nove
I don't understand Remedy - I have run into issues with Incident and have
reported them to Remedy.
Remedy has identified them as known errors (SW00249109,SW00262080,SW00263933).
I can not find these on their support web site.
I'm told that Patch 6 will fix these issues. However, i'm also told
I find the hardest thing with support is the language barrier. The support
staff are very nice, but the language barrier does make it difficult.
Don't know why Remedy had to outsource.
-
Does anyone find it as annoying as I do that when you submit a ticket to
..
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[209.29.196.10]) by
webmail.bellhosting.com (Webmail 2.0) w
I was wondering if anyone knew where I could find more details / examples of
reports that are out of the box for ITSM 7.0 (Incident, Change, Problem, etc.)
I looked at the Form "Report" and it lists the reports, but not a great
description.
I looked at the User Guides and really nothing there.
)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: 01 November 2007 12:31
To: arslist@ARSLIST.ORG
Subject: Question: Malloc Failed on Server
Good morning.
I was wondering if anyone has come across this error "Malloc failed on server
(ARERR 300)".
I get this error when I tried to
e-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: 01 November 2007 12:31
To: arslist@ARSLIST.ORG
Subject: Question: Malloc Failed on Server
Good morning.
I was wondering if anyone has come across this error "Malloc failed on
Good morning.
I was wondering if anyone has come across this error "Malloc failed on server
(ARERR 300)".
I get this error when I tried to export my workflow to a definition file.
I'm running AR Admin 7.0.01 Patch 002, ARS 7.0.01 patch 002 200704021644, SQL
2005.
Any suggestions would be gr
7 12:02 PM
Subject: Re: Question: Removing Last Character
I believe this should work in a set fields action:
SUBSTR($Name$, 0, LENGTH($Name$) - 2)
HTH,
Thomas
- Original Message - From: "T. Dee" <[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To:
Sent
I'm looking for the command to remove the last character in a field. For
example taking "JohnS" and returning "JohnS". I just need to take away the
last character.
Any help would be appreciated!
Thanks!
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Same here, please remove me from your mailing list.
T.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pascale Boyer
Sent: Thursday, September 27, 2007 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Réf. : OT: Vikram from Vyom Labs(Remedy)
Can anyone recommend a Remedy Authorized Training Centre in Toronto, Ontario,
CANADA for Mid-Tier 6.3?
THANKS!
T.
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I have created an active link with a message and the message type is prompt
- this works. However, the prompt stays open with my message in it. Is it
possible to close the prompt after the active link is done?
THANKS!
T.
_
g you could do:
ztmpfield = LTRIM(SUBSTR($AddressField$,15))
The LTRIM clears any whitespace that might show up between the colon and the
start of the data. It might not be necessary depending on what is
generating this (i.e., whether or not you know it will be there).
Thad Esser
Re
ped - or if you require any further help using a
combination of these functions..
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList) [
<mailto:arslist@ARSLIST.ORG> mailto:[EMAIL PROTECTED] Behalf Of Tyrone
Dee
Sent: Friday, September 0
t yes there are ways with the available functions in Remedy
to do what you want.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Tyrone Dee
Sent: Friday, September 07, 2007 7:14 PM
To: arslist@ARSLIST.ORG
Subject: Question: Fin
I was wondering how I would take a field with (zero character length) and
through workflow find a specific text (i.e. 123 Jones Avenue) and set it to
a temporary field. The text I am looking for will not necessarily be in the
same place all the time and may not be the same length all the time.
I use the "Init-Form" as well to capture the version the user is running,
their last login date/time, etc. It works great because the users don't
know about the Form that you are opening to capture information so they have
no way of closing it, etc.
The syntax is: Init-Form: FORM NAME
Put that
-REFRESH-TABLE 1020...or at least I think
that's the command...you can find it in the basic guide
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, July 26, 2007 8:49 AM
To: arslist@ARSLIST.ORG
Subject: Que
and the selecting "Results List" from the menu, just like
adding any other field. Then you can use an active link to refresh that
table, and I believe it will do what you want.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Beha
Good morning.
I was wondering if someone knew how I can do the equivilent of an F5 on Usertool
in a modify window from within workflow?
Thanks.
T.
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f you don't
have a mid-tier can you build it?
HTH,
Scott
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Monday, July 16, 2007 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Question: Colours for Tables
So
Sorry if you received this twice - it came back rejected.
Is it possible to have a table highlight every other record in the table
with a shade of grey - just like Excel.
Thanks.
T.
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Is it possible to have a table highlight every other record in the table
with a shade of grey - just like Excel.
Thanks.
T.
__20060125___This posting was submitted with HTML in
it___
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Tyrone Dee
Sent: Monday, June 25, 2007 3:56 PM
To: arslist@ARSLIST.ORG
Subject: Question: $LASTID$
I have a Filter that runs on Modify from Form "A" and pushes data from Form
"A" to Form &
I have a Filter that runs on Modify from Form "A" and pushes data from Form
"A" to Form "B", this works fine. I'm trying to grab the $LASTID$ of the
record that is creating during the PUSH to Form "B". I'm not having much
luck. Could someone assist me with this?
Thanks!
T.
___
on gain focus - then you could legitimately use the Change Field
action on Display-including in the Run If qual 'global field' = "this tab"..
Just an idea-don't know if it would work.
Janie
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
I was wondering if someone might have some feedback for me.
I am trying to improve loading time of records and one of the items I want
to do is change the tables so they don't auto refresh unless the user clicks
on the tab that contains a table.
The only issue I can see with this is whe
Norm - did this help?
T.
-Original Message-
From: Tyrone Dee [mailto:[EMAIL PROTECTED]
Sent: Thursday, April 12, 2007 8:31 AM
To: '[EMAIL PROTECTED]'
Subject: RE: Adding a Value to a DropDown Character Field
Importance: High
What I do is have a character field and change t
What I do is have a character field and change the display type to
'drop-down list', then I create another form that will contain all my data.
I create a menu that queries the form that has all my data. In my Form that
has all the data I have two field 'Menu Item' and 'Menu Item 1' - in both
these
/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
I am running 6.03.00 (patch 20) - I have a bunch of fields not in the view. I
want to add them to the current view, but would like to control where they get
added in the view - as far as I am aware this can not be done. However, does
someone have a work around or utility that may do this?
Thank
I agree.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Wednesday, March 28, 2007 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Permanent Remedy Developer
James,
You seem to have missed the point. Not e
Wouldn't be so bad if more details were provided - i.e. Salary.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Tuesday, March 27, 2007 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permanent
ot;. Beatings could even be on
the table.
Oh, you meant "What SHOULD you do". My bad. :)
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, February 16, 2007 6:59 AM
To: arslist@ARSLIST.
: Friday, February 16, 2007 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: %
Shoot em.
C
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, February 16, 2007 9:59 AM
To: arslist@ARSLIST.ORG
Subject
I am curious about what others Administrators do to give their help desk staff
the ability to reset Remedy passwords for their user community WITHOUT giving
the help desk administrator permissions.
Thanks.
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I am curious as to what other administrators do to stop users from using "%"
to search.
Thanks.
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I am curious about what others do when their users need their Remedy Password
reset.
Do you give your help desk staff administrator permissions to your
Remedy Server
to reset the users passwords or .?
Thanks.
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Merry Christmas and a Happy New Year!
__20060125___This posting was submitted with HTML in
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I was wondering if anyone knows of a utility that would allow me to change the
permissions of multiple fields in a Form at once?
Thanks!
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;Argue for your limitations, and sure enough, they're yours."-- Richard Bach
"Tyrone Dee" <[EMAIL PROTECTED]>
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12/15/2006 09:20 AM
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