Attachment Information

I know that when you use a filter to set an attachment field (not pool) to a character field that it gives you 3 pieces of information. It looks like this: 85188;80080;C:\Documents and Settings\My Documents\Adobe\myPEHP Agreement.pdf. I know the first number is the size and the last is the full

Re: Using "Not Like"

The only problem with this is that it will also include Sub Administrator, App Administrator, and any other Administrator. One way to exclude the Administrator (Group 1) is to create a selection field and put no for 0 and yes for 1 and then have programming that calls the process: Application-C

Re: Remedy and Database choices.

I don't know about Oracle, but we had Sybase years ago and it had case insensitive searches. ** >>> "Chapin, John" <[EMAIL PROTECTED]> Feb 13, 2008 12:27 PM >>> Howdy, listerz... we're having the darndest time trying to build a new Remedy environment. We'd like to be able to run R

Tiny Spell

I just wanted to update that the beta version is the most useful for the type of work we are talking. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the A

Re: Spell Checker

vates the spell checking? Thanks, Susan On Feb 12, 2008 1:00 PM, David Yearsley <[EMAIL PROTECTED]> wrote: ** I have just started using a new spell checker that I really like. It is called tinyspell and comes in 2 versions free and pro. It is located at: http://tinyspell.m6.net/. I don&#

Spell Checker

I have just started using a new spell checker that I really like. It is called tinyspell and comes in 2 versions free and pro. It is located at: http://tinyspell.m6.net/. I don't know if anyone is looking for this, but I know in the past there has been several discussions on this subject. The d

Q1 Salt Lake City Remedy Users Group

I wanted to let you all know that we are still scheduled for the RUG meeting on February 6, 2008 at the Joseph Smith Memorial Building in Salt Lake City. The registration for this event can be found at http://www.allegiant-tech.com/eventform.php?id=5. Please pass this to anyone that you may fee

Crystal Crosstab not running correctly in Remedy.

AR System 7.00.01 Sun Server Client 7.01.00 Crystal 11. We have created a Crystal Report that is a Crosstab (Our first time with a Crosstab report). This report asks for a start date and a end date to limit the output. We have the fields in the Select expert and when we run the report from Cr

Remedy not deleting /var/tmp files

Server: Remedy AR Server 7.00.01 Patch 1 Database: Oracle 9i ITSM Applicaitons: 6.0 (No patches) We found out last night that the .tmp files are not being deleted by the Remedy Server. I remember in the past their was some discussion about this and that one of the patches fixed the issue. I hav

Friday Humor

Bathroom Talk A 3-year-old tells all from his mother's restroom stall. By Shannon Popkin My little guy, Cade, is quite a talker. He loves to communicate and does it quite well. He talks to people constantly, whether we're in the library, the grocery store or at a drive-thru window. People oft

Remedy User Group in Utah

Recently there was a little get together in an effort to form a user group. This meeting took place in Salt Lake City and there are two more in the planning. During the meeting it was mentioned that several organizations were not contacted. If there is anyone on the ARList that would like to be

Re: Remedy User not installing Crystal Portion

10/31/2007 11:19 AM >>> Nope - not seen this yet.. keep an eye out though.. On 10/31/07, David Yearsley <[EMAIL PROTECTED]> wrote: > > ** HP Laptop running Windows XP > Remedy User versions tried - 7.00.01 Patch 4 and 7.01.00. > > We have several users that ar

Remedy User not installing Crystal Portion

HP Laptop running Windows XP Remedy User versions tried - 7.00.01 Patch 4 and 7.01.00. We have several users that are receiving new computers and when the install is run for the Remedy Usertool, everything installs but the Crystal Runtime. It is clicked in the options, but it never installs. Ev

SMPM

As part of our project plan we are looking at possibly building a business case to purchase the tool SMPM (Service Management Process Model) that Remedy purchased from Service Manage Partners in April. The group putting the plan together would like to know if anyone has any experience using this

ITSM 7.0

We are starting a project to implement ITSM 7.0. The first step is to put a project together and as part of this process the Project manager would like to visit/discuss the process with others that have completed a successful implementation of ITSM 7.0. Our current system is a Sun Server runni

Crystal Reports on the Web

I have been tasked with researching BMC Remedy Crystal Reports and displaying them on the web. I have been checking out both Business Objects Website and the compatibility matrix on BMC Remedy's web site. From this information it appears that there are three different products supported by BMC R

Fwd: Link to Service Now Demo

dback. You can contact me directly at [EMAIL PROTECTED] to keep from cluttering up the ARList. Thanks David Yearsley State Of Utah >>> Russell Smith Jul 18, 2007 2:06 PM >>> All, Attached is the link to the "Remedy like" product demo. Take a look at it a

Re: Crystal Report Error

We have seen this error. In some cases a reinstall of the user or an upgrade fixed the problem. In others we renamed the folder C:\Program Files\Common Files\Business Objects\3.0 to C:\Program Files\Common Files\Business Objects\3.0_OLD and then did a reinstall. This forces the install to rei

Re: HTML Editor for Notifications

** Eversoft First Page 2006 at http://www.evrsoft.com/. It creates small files, lets you view the page without a viewer and color codes the text. ** v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} __20060125___This pos

Re: When do "Arsystem Email Messages" get created?

We had the post office create a test/dummy account to send the emails to and then I put a filter, that runs on Submit, on the AR Email Message form that moves the address in the "To" field to the "From" field (So we know who was supposed to get the message) and the set the test/dummy email addr

Re: SOS- URGENT HELP entry violate a unique index

You can put a Unique index on most databases with Null values because (in Oracle anyway Null does not equal Null. I just add one last week with Null Values. >>> Rick Cook <[EMAIL PROTECTED]> Mar 31, 2007 8:41 AM >>> Your form has a unique index that is being violated. I assume you know what tha

Column Justification in a table field

Is there any way to change the justification of the data in data fields on a form, especially columns in a table field? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Re: Help On Deleting Record

You didn't specify what version of AR System you are using. I don't remember exactly which version included archiving , but if you have a version that supports archiving that is an easier way to accomplish this task. One of the options in the archive is to just delete the records. >>> Ravikum

Re: 7.0 COM-Company and Requirements

Just a suggestion - I don't know if this will work and I don't have time to test it, but there are some extra fields on the AP Details form. One of these fields is an integer field. As part of the approval process when a person signs add on to that field. Then you can include auto approve rules

Re: Approval Server - One Must Sign/All Must Sign

Sorry for the last reply I was answering this message. ** >>> Jake Taylor <[EMAIL PROTECTED]> Mar 22, 2007 9:44 AM >>> Hi Listers, We need to configure the Approval Server for Change Mgmt 7 (ITSM 7) so that, say, only 6 out of 10 people on the Approver List need to approve a CR before it move

Remedy Support Site

Is the Remedy Support Site having problems? I can open the Support page, but when I try and login the login screen won't open. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Ar

Definitive Software Library 7.0

Windows 2003 server ARSystem 7.00.01 Patch 1 MSSQL 5.0 While installing CMDB 2.0 on a new server (First Time) the manual says to install Definitive Software Library and then follow the directions in the Definitive Software Library 7.0 Administrator*s Guide. I have been hunting for this software

Remedy Purchasing

We have been using Remedy Purchasing for several months and need help with a problem we have been unable to fix. We have an open ticket with BMC, but we are hoping for some enlightenment for the list. In Remedy Purchasing an approver should be able to approve a request without an Asset license.

AR_CURRENT_API_VERSION

Is there a list somewhere that lists the User tool versions and there AR_CURRENT_API_VERSION value. We are thinking of implementing this on our system but want to allow more than just the most current version. ___ UNSUBS

Friday Humor - Taser Test

I had to send this. This is probably not true but it is funny. All I have to say is . . Why? You'll notice you never here of a girl doing things like this. Pocket Taser Stun Gun, a great gift for the wife. A guy who purchased his lovely wife a pocket Taser for their anniversary submitted this

ARServer 7.00.01 Patch 1

ARServer 7.00.01 Patch 1 Solaris 9 Helpdesk 6.0 Asset 6.0 SLA 6.0 ORACLE 9.2i We are in the process of upgrading our servers to patch 7.00.01 Patch 1. Our development server is running 7.00.01 Patch 1 with no problems, but now that we have installed it on our Acceptance Test Server we are getti

Re: AR Report upgraded from V5.5 to V7

Yes I have seen this. You have to manually fix the active link by selecting Report from the menu and then save. We had to do this to all of our active links. >>> Shafqat Ayaz <[EMAIL PROTECTED]> Feb 06, 2007 8:08 AM >>> ** Hi All has anyone seen this before? ARS 5.5 report running off a but

Re: BMC Support Web Site Performance

I found a Solaris sever version under installers. >>> Axton <[EMAIL PROTECTED]> Jan 23, 2007 10:21 AM >>> ** Maybe we should all put a support ticket in to BMC requesting overnight delivery of the patches on physical media since the software is not available online. Maybe it will seem worthwhi

7.00.01 Patch 1

I noticed that 7.00.01 patch 1 is on Remedy's website, but when I try an access it, there is a message it can't find the file. Has anyone else had this problem? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.

7.00.01 Patch for Daylight Savings Time

In the next couple of days it will be decide if we install 6.00.03 Patch 20 or 7.00.01 Patch 1. If 7.00.01 patch 1 is not release soon the choice will be made for us and I really don't like the idea of doing 2 installs. Has anyone heard any more on this patch 1 for 7.00.01 and when it might be r

Remedy Vulnerability

One of our security people found this website http://www.securityfocus.com/bid/22066/discuss and is very. We have not been on version 5.01.02 for sometime and I was wondering if this vulnerability has been address in later version? Thanks for any information. ___

Re: arimportcmd using the -e option

I just had a ticket with Remedy Support on another issue, but all the -e option is cause duplicates to be rejected. It will not merge the existing records. The only way to do that is to create a second form and then use arimportcmd to import to that form and have a filter with a push action to u

Re: Email Template problem

Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] David Yearsley <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 04/01/2007 15:18 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Email Template problem ** ARS 7.00.01

Re: Email Template problem

I made one with Word one time and it was adding extra coding into the field ID. Dan Caissie UNFI From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley Sent: Thursday, January 04, 2007 10:18 AM To: arslist@ARSLIST.ORG Subject: Email Template

Email Template problem

ARS 7.00.01 no patch (Also 6.03.00 Patch 16) Oracle 9i Sun Solaris 9 I am currently working on a html template for help desk notifications and have an interesting problem. I have several fields, with one of them being the case number. All of the fields are showing up in the email except the cas

Re: mid tier

word? The user password associated with every user? Joe - Original Message ---- From: David Yearsley <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, January 2, 2007 10:39:01 AM Subject: mid tier ** ARSystem 6.03.00 Sun Servers: Solaris 9 We are having problems wit

mid tier

ARSystem 6.03.00 Sun Servers: Solaris 9 We are having problems with the mid tier today and my co-worker who does most of the work had an appendectomy last night and is not available. Are there configuration files for the mid tier similar to ARSystem files? Where are they? and can you delete

Kinetic Data

oduct and there feelings. If there are members of the AR List that are using this software and you have a minute we would like to hear your comments. I don't want to tie up extra bandwidth so please respond to me directly at [EMAIL PROTECTED] Thanks David Yearsley AR System Administrat

$ROWCHANGED$

System: Remedy AR Server: 7.00.01 Admin 7.00.01 Server is a Sun box running Solaris 9 Database is ORACLE 9.2i. I am using the Keyword $ROWCHANGED$ for the first time. In the help it shows that $ROWCHANGED$ returns either a 0 - Not change or 1 - changed. When I put $ROWCHANGED$ = 1 I get the err

Database

Our current environment has included a ORACLE database more than 6 years. Our hardware is reaching the end of its life and because of Price and the Case Sensitivity of ORACLE we are looking at possibly replacing ORACLE with Microsoft SQL. As we investigate this change there are several questi

Email Templates

. i.e., 6160.00 USD. I know this is not a HTML site, but it is at least a Remedy Template. Does anyone know how to format the values in a Remedy Template or am I just stuck with the existing format. Thanks David Yearsley [

Users - Person Information

** ITSM 6.0 ARServer 6.00.03   We are in the process of expanding our use of Remedy ITSM suite and have several questions. If you add someone from the "Configuration Manager" there is a record created in both the user and shr:people form. If you add someone from a helpdesk ticket the only record

7.00.01 on Solaris

** System Configuration. Solaris 5.9 Oracle 9i Release 2. Oracle Client 10.g Release 2     I would like to thank all who helped with installation problem. It turned out to be a duplicate record in the User form and it prevented the upgrade of the Database. We now have 7.00.01 installed, but we ar

7.00.01 on Solaris

** System Configuration. Solaris 5.9 Oracle 9i Release 2. Oracle Client 10.g Release 2   We are trying to upgrade our Remedy Server to 7.00.01 from 6.03.00 Patch 16. We are reaching the point in the install where it is trying to start the 7.00.01 Server(Stage 4). The startup fails and we get the

Re: Crystal Error

** That fixed the problem. ** >>> "Carter, Craig J Civ ARPC/DPD" <[EMAIL PROTECTED]> Oct 20, 2006 10:57 AM >>> I just fixed this same problem a few days ago.  All I did was uninstall Remedy User and reinstall.  It seems like the DLL reference gets messed up.  I actually installed the latest

Crystal Error

** I have been having problems with the Crystal interface and was wondering if anyone could provide some ideas/solutions. We have several Crystal reports that have worked in the past that have suddenly quit working. The error message is: An error occurred while generating the Crystal report: 0x80

Special fields.

** ARSystem 6.03.00 Patch 16. Solars 9 ITSM 6.0 no patch   In our system we have two forms that have a 6 field (Dynamic group range). We are trying to get a menu qualification: 'Dynamic Group'  = $6$ to work. This is returning no values to the menu even though there are multiple records i

Email Engine

** ARSystem 6.03.00 Patch 17 ITSM 6.0 Email server is GroupWise   Our group is just starting to explore the email engine and want to be able to use the templates. We have solved most of the issues, but can seem to get the graphics to appear in the email. They are showing up as attachments.   Is

Crystal Enterprise

** ARSystem 6.03.00 Patch 16, ITSM 6.0 (Planning to move to 7.0 in 6 months or so.)   We are investigating purchasing Crystal Report Server for our AR System so we can display reports on the Web and I was wondering if I could obtain some information from the list.   What version of Crystal Report

Extra Join form on Production

** System: ARServer 6.03.00 Patch 16, and ITSM 6.0   I have been doing some comparisons of our servers and have found a join-form on our production server that does not exist on our other servers; It is SHRR:AST_SHRAssoc-HPDJoin.   I am wondering if this a left over from an older version and can

Re: help, help, help

** Just wanted to add my 2 cents worth. I am not a DBA, but have worked with our DBA's and you can have a Unique Index, in most data bases, with Nulls. Null is an unusual value in that Null does not equal Null so it will not show as a duplicate value. If you are writhing SQL statements you have t

arlogdisplay.exe

** In looking through the documentation (6.03.00) there is mention of a log utility: arlogdisplay.exe. I have checked and I cannot find this anywhere in my installation. Is this still in use? Is it used only for Windows servers?   Thanks __20060125___This posting was submitted

Re: 2 questions.

  Thanks for the idea though.>>> Steve McDonald <[EMAIL PROTECTED]> Aug 01, 2006 11:49 AM >>>** Question 1 - Set the "Disable Change Flag" to ON On 8/1/06, David Yearsley <[EMAIL PROTECTED]> wrote: ** We have had a couple of strange items happen recently

2 questions.

** We have had a couple of strange items happen recently and rather than clutter the list with 2 emails I have combine the questions into a single email.   System Configuration: Remedy ARServer 6.03.00 Patch 16 Remedy ITSM 6.0 no patches. Database: Oracle 9.2i on a LINUX server. Server: SUNW,Sun

Attachment Size

** I have a strange request to put the size of an attachment in a number field. I have been searching the documentation and have been unable to find any reference to the size.   Does anyone know how to do this?   Thanks __20060125___This posting was submitted with HTML in it_

Re: Migrator 7.0

hing else that you did other than just putting in the file?   Warren  On 5/11/06, David Yearsley <[EMAIL PROTECTED]> wrote: ** I had the same problem, but was able to find MFC71U.DLL on the web. I was just about to put in a ticket when I read your email.>>> [EMAIL PROTECTED

Re: Migrator 7.0

** I had the same problem, but was able to find MFC71U.DLL on the web. I was just about to put in a ticket when I read your email.>>> [EMAIL PROTECTED] May 10, 2006 4:38 PM >>> ** I downloaded and installed the new migrator (after uninstalling the old and rebooting the machine).  Whenever I try t

Flashboards

** I know this question has been ask before, but I cannot find the answer. We are looking at Flashboards again, have a quote, but I have not been able to find if you need one License for Flashboards or if you need a license for each server? What is the best way to license Flashboards?   Thanks __

Thread counts

counts above the Max?     Thanks for any information.   David Yearsley __20060125___This posting was submitted with HTML in it___