Re: ERROR [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.g (?:?) - An error has occurred while loading a plug-in.ARSYS.ARDBC.LDAP

Hello, We are no doing SSL. this exist 'ARDBC-LDAP-Key-Password" in ar.conf but is null/blank. - I realized ar.conf ARDBC-LDAP-Cert-DB: ARDBC-LDAP-Cert-Name: ARDBC-LDAP-User-DN: test ARDBC-LDAP-Hostname: ARDBC-LDAP-Key-DB: ARDBC-LDAP-Key-Password: ARDBC-LDAP-Password: ARDBC-LDAP-UsingSSL: F

Question on Remedy replication to DR

Hello List, SRDF = Symmetrix Remote Data Facility DR = Disaster Recovery I asked this questions maybe 2 years ago, but I presume no one at the time was doing SRDF. So, here I am again. We current DataGuard Replication between or production and DR ARSystem environment on UNIX with Oracle DB, l

Re: ERROR [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.g (?:?) - An error has occurred while loading a plug-in.ARSYS.ARDBC.LDAP

efore it works - the thread are visible in midtier; but now that leads to "time-out during plugin call, the request has been accepted by the plugin server, but the plug has not responded RPC 1832-008 ARERR 9940) on the WUT tool. Which I'm fine with since we moving awAy from WUT.

Re: ERROR [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.g (?:?) - An error has occurred while loading a plug-in.ARSYS.ARDBC.LDAP

Thank longwing, that was the first thing I checked, if the upgrade deleted that entry. But the form reflected the password. I have applied Knowledge Article ID: KA391722, But ofcourse that lead to, log4j:ERROR No output stream or file set for the appender named [null]. So i'm waiting BMC

ERROR [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.g (?:?) - An error has occurred while loading a plug-in.ARSYS.ARDBC.LDAP

Hello, I'm getting this error message in the javaplugin.log. Can anyone explain what is means and a possible fix? ERROR [pool-2-thread-2] com.bmc.arsys.pluginsvr.plugins.g (?:?) - An error has occurred while loading a plug-in.ARSYS.ARDBC.LDAP java.lang.NullPointerException at jav

Re: Port and Queue Server Admin Display issue in MT

ling other places I will try the upgrade 8.1.01; this issue could be wide spread. DEE -Original Message- From: Jason Miller To: arslist Sent: Thu, Apr 10, 2014 3:06 am Subject: Re: Port and Queue Server Admin Display issue in MT ** Thanks for sharing this! This happened to our

Re: Remedy, OpenSSL, and the Heartbleed bug

Thank you Doug, This is perfect. DEE -Original Message- From: Mueller, Doug To: arslist Sent: Wed, Apr 9, 2014 11:30 pm Subject: Remedy, OpenSSL, and the Heartbleed bug ** Everyone, I am sure that most if not all of you have seen the reports in the media about the

Re: Notify Alerts in ARS 8.1

Hello Laurent/Mikhail Did either have a solution for this error __ I think that the classic notification alerts should work in 8.1. In aralerts.log I see **Error (22) in binding send socket for address <:0>**. When I set "*Alert-Outbound-

Weird one: Select string being process continously

Hello List, Production -- 6.1.7 UNIX with ARS 7.5 Patch 4 on Oracle 11.2.0.3, all local. the server/app/db can handle the load. the issue is that we are consuming 80% entitlement. Yesterday, our application hosting group reported high cpu utilization on server. we have 2 cpu entitlement, 12

Resolved: Upgrade ARS to 7.5P4 to 8.1.00 Errors

Hello, BMC can back with a solution. The DB was not corrupted, at this time. Solution: KA402449 https://communities.bmc.com/search.jspa?q=8.1+Arsystem++Upgrade Basically, this table exist in actlink_group_ids_UPG 7.x with only two colunms and no indexing. In 8.1.00, additional columns are bein

Re: Upgrade ARS to 7.5P4 to 8.1.00 Errors

Perfect. Thanks Shawn. That was what I thought too. I will restore and rerun the installer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Upgrade ARS to 7.5P4 to 8.1.00 Errors

Hello List, Environment All Local. UNIX 6.1.7 JAVA 6_64 and 6_32 Oracle 11g ARS 7.5PATCH 4 to 8.1.00 Spoke with BMC prior to upgrade, due to custom environment not overlay and not ITSM , jump was possible. Errors in up grade. I have a request with BMC, but the only response so far is -- reit

What can the Email Engine do?

Hello List, I'm hoping you can guide us, We are configuring the email engine for the first time, however, we would like to know if it can handle bi- directional communicate between mailboxes for modification/updates of a single ticket? 1. Application A send to the Remedy mailbox an emai

Re: Problems with Sync Cache Remedy 7.6.0.4

HI All We are having same/similar issue. I just have not gotten around to researching the fix; I had open a request to BMC, but no solution( request closed). Will pursue another day. Our System - AIX 6.1 - Websphere 8.5 Application Cluster - Http Server Cluster - MT 7.6.04 SP5 - Behind BIGIP

Re: [EXTERNAL] Fun -- if you couldn't work in the computer field

Lawn Service. I enjoy cutting my yard. or Construction Management Deyon. -Original Message- From: Perkins, Sharon (NTT Data) (NTT Data) To: arslist Sent: Wed, Oct 2, 2013 6:04 pm Subject: Re: [EXTERNAL] Fun -- if you couldn't work in the computer field Retail - Macy's. I've done i

Re: Active links to change menu on field is not working

also. Well this week, that miraculously resolved it self also on test/prod. So, I have 2 mysteries, Is there a scan that can be ran - to check all workflow and fields for group errors? DEE -Original Message- From: Mueller, Doug To: arslist Sent: Wed, Sep 25, 2013 3:56 pm Su

Re: Active links to change menu on field is not working

admin). So, what could have corrupted these specific active links, and not others? why is it looking groups that don't exist? (any hint would be great). -Original Message----- From: DEE To: arslist Sent: Wed, Sep 25, 2013 9:34 am Subject: Re: Active links to change menu on fi

Re: Active links to change menu on field is not working

sion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dee Sent: Wednesday, September 25, 2013 7:45 AM To: arslist@ARSLIST.ORG Subject: Re: Active links to change menu on field is not working In addition, DBA verified no patches or adhoc changes to db. She was able to verify that T51 and views are

Re: Active links to change menu on field is not working

In addition, DBA verified no patches or adhoc changes to db. She was able to verify that T51 and views are fine. She see no errors in the log. This is only happening on 1 form, Change form. There are 423 directly related objects. _

Active links to change menu on field is not working

Hello Everyone, Environment: BIGIP (F5) 2 servers -Websphere 6.1 http cluster on UNIX 6.1.7 2 servers -Websphere 6.1 jvm cluster on UNIX 6.1.7 1 server -ARS 7.5 Patch 4 with local 11g DB on Unix 6.1.7 We have a custom change form that include the following fields Change Category Change Item

Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?

Pascale, We took one of the websphere server out of the cluster , and the environment is working. We are verifying with BMC that 7.6 supports websphere cluster, due diligence. mostly, trying to find out if there are any custom properties that need to be setup for the app to work in a "WebSpher

Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?

Pascale/List I'm still experiencing this issue, we have a issue open wit BMC for months now. Along with what you suggested, BMC also suggested. In your websphere configuration is httponly enable or disables? ___ UNS

Remedy Alert List Delete admin permission only issue

Good Morning List, We are still on Remedy alert and ARS 7.5 Patch 4 with oracle 11g and unix 6.1.7. Mt same version. On the Alert List form, the table view I have enabled the delete button, having the all permissions. However, non-admins cannot execute without getting "Must have Adminstrat

Re: iPad App

nment, BMC mobility may work. Good luck. Dee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Runmacro is not returning the stdout error

ve entered is not in a valid format. Please use either (###)###- or (###)###-x [ARERR 27000] Macro - Automation processing complete. DEE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org at

DOES ANYONE DO SRDF for ARSYSTEM DR ?

Hello List, Does anyone do srdf for dr? what have you encountered if any issues? DEE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: (prod issue) rpc socket delete from ar.conf

This is the error which BMC pointed us to missing Rpc socket config. Tue Jul 3 02:12:52 2012 Approve : RPC call failed (ARERR 91)  Tue Jul 3 02:12:52 2012 Approve : RPC: 1832-007 Unable to receive; event requires attention -- View this message in context: http://ars-action-request-system.1

Solution.: When the xml is generated. It is not inputting the correct Named operation (element name).

/n757/Capture.jpg Dee -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/When-the-xml-is-generated-It-is-not-inputting-the-correct-Named-operation-element-name-tp7579986p757.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com

Re: When the xml is generated. It is not inputting the correct Named operation (element name).

Can anyone tell why, in the envelop the I have to modify it.. TO Image of the WS, http://ars-action-request-system.1093659.n2.nabble.com/file/n7579997/Capture.jpg The change made, http://schemas.xmlsoap.org/soap/envelope/"; xmlns:urn="urn:WS_HM_MobilitySolution">

When the xml is generated. It is not inputting the correct Named operation (element name).

Hello List, Unix 6.1 Oracle 10g MT 7.5p4 ARS 7.5P4 In Dev Studio (BMC Remedy Developer Studio Version: 7.5.00 Patch 007 ), I'm creating a webservice. When the xml is generated. It is not inputting the correct Named operation (element name). I have tried export def, modify and reimport - to see i

Re: Challenges faced by Remedy Administrator during IT audits

NERC SERC FERC FRC SOX NPI and i'm sure i'm missing others .. - Our bigest challenge .. provide Change and Service requests with attachments. and pretty much what Nathan Aker said.. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Challenges-faced-by

Re: Pushing attached file to external app and then pulling parsed data back

Mmm.  One way to get the file out, using run macro to create arx report file, write a wrapper around the run macro. Run script on server, arx file will extra to attachment. If that app that parse attachment file reside on another system/server, FTP/scp. To get data back/file If you are putt

Resolved: Question: How can you detect corrupted form?

Thanks to all that responded. This permission issue on the midtier is a bug. SW00376993, resolved in Mid-Tier 7.5 patch 8. So work around for now, is to give the customer write access. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Question-How-can-you-de

Re: Error (68) in binding send socket for address

Thanks Joe for the response, just found the time to look at this again. - the alert tool is working, but this error in the aralert.log occurs with every entry of successful (or not) alert being sent. - arthread.log - no entries - filter/escalation logs no errors/worflow pointing to oldserver..

Re: Error (68) in binding send socket for address

Thanks for responding Jase, Yes, that was the first place I checked. Now I'm going thru all workflow that has notifier, to see if it has the old server embeded. Already did users configuration preferences, etc. I'm at a lost. I even turn on all the other logs to see if any other errors are occ

Error (68) in binding send socket for address

Hello List, Info: unix 6.1 Oracle 10g ARS 7.5P4 Can anyone help with this, The alert.log have the below error, and the ip is of an old servers. Can anyone indicated where a configuration may have been missed such that the remedy alert is trying to communication with old server? Unix admin who

Re: Java API connection pool question..

Thanks Mark, We are looking into both responses from you and Axton. Bmc eluded to connections to arserver are from the Java API connection pool, with 7.6.4 there's a new option called Lifespan, which if enabled, a connection will continue to talk to the same arserver it was linked to by the Loa

Re: Java API connection pool question..

Axton, >From our network admins, these points where made, in response to your post. The connections from the midtier (Websphere) server to the ARserver are persistent TCP connections. These connections are not stateless. Our firewall is doing stateful inspection on these connections. The firew

Re: Java API connection pool question..

Awesome explanation, Thank you Axton. The connection on the midtier is TCP, but will double for UDP. Question: our MT points to TCP, would it in parallel use UDP? Although, yesterday, I enabled portmapper for a local application to ARServer, so UDP 111 could be utilized. I will followup with the

Re: Java API connection pool question..

Thanks Axton, I posed the question to your websphere admins, We use http server in this case is IBM HTTP Server - 6.1.0.25, j2ee server - IBM WebSphere Application Server - ND - 6.1.0.25. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Java-API-connec

Java API connection pool question..

Hello List, Senario, Browser --> Loadbalancer --> 2 http server --> UNIX + Websphere App Server (MT) -- F/W--> ARSERVER UNIX + DB=Oracle 10g) This is the first time the ARS is behind firewall. The firewall flushes connection on each session every hour. Midtier configuration session timeout is

Re: Transferring in-house 6.3 code to a 7.6.04 server

David, I understand you going to 7.6x on solaris, but maybe you will see issue like, what we when thru. We when from 6.3p20 to 7.5.p4 on UNIX with 10g - custom service and change environment. As Joe pointed, if you have not customized core forms: user:group, etc.. you should be good but then yo

Re: Question: How can you detect corrupted form?

Thanks Joe. Actually this morning the issue is back.I can't figure it out. Let hope BMC can help. We have had this issue before, and they eluded to corrupted form. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Question-How-can-you-detect-corrupted-form-t

Question: How can you detect corrupted form?

Question: How can you detect corrupted form? The form shows no sign of corruption, many people use the form. But after a change with field restrictions, pops like "You do not have write access to field : Comments (ARERR 330)" occur, then miraculously disappear, but after removing permissions, re-a

Resolved: Production Issue: ARERR 330: You don't have write access to field

Ok, Its a mystery; but the issue is not occurring for me atleast. The only thing I can i think may have helped, is the continues flushing of the mid-tier cache. The field that the user is getting the error on, has the same permissions, the workflow most filters, 1 activelink the its permissions,

Re: Production Issue: ARERR 330: You don't have write access to field

Thanks Andrew for responding, I cannot add public, this is not a public field. I did add any user can submit with same issue. The user has read/view access to the fields not write. The user has other access, I added a role he has change/write access but as readonly/view, same error on the field p

Re: Production Issue: ARERR 330: You don't have write access to field

Last asction in mt loggin before error, /* Fri Apr 06 2012 17:43:09.455 */+API call, Procedure #2 /* Fri Apr 06 2012 17:43:09.4567 */+SE ARSetEntry -- schema entryId XXX from Mid-tier (protocol 14) at IP address (ARNOTE 8914) -- View this message in context: http

Production Issue: ARERR 330: You don't have write access to field

This error is "You do not have write access to field : Comments (ARERR 330)" is popping up for a user that has read access to this field and is not updating this fields at all. He is updating another fields which has no baring on the Comments fields. This is happening in the MT and not in the use

Re: Filter names question - `!

Thanks Joe, Like John in this post and Sam in "Suggestions" post last week, are these commands/tricks written any where and are there more? Looking at System Forms/Workflow, do these mean anything or just name conventions? 1. (*)At the begin of Name of workflow, ex. (*TS-SI 100 Upper Server) 2

Re: Filter names question - `!

this one pertains to active link. (@@: ) - run process in active link - forces it to run like filter link. I don't know the specific behind it, can anyone explain? -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Filter-names-question-tp7442935p7443128.htm

Resolved: Question:7.6.04 MT Backward Compatible to ARS 7.5Patch4

Thanks Joes. Additional info, we only use ARServer, not ITSM/Atruim production to which cause the confusion. So, Only ARS - 7.6.04 MT 64bit on websphere 8 is backward Compatible to ARS 7.5Patch4, all on AIX 6.1. If ITSM/Atruim, then 7.6.04 MT 64bit (not sure about websphere 8) should point to eq

Re: suggestions

CORRECTION.. If you are inheriting a system, go thru and map out the processes and look at how the active links/filters/etc written. Stuff I come across, I don't see these tricks in any training guide/document from 6.3 upwards, can't speak to doc/training guides prior. (`!) - at the end of filte

Re: suggestions

If you are inheriting a system, go thru and map out the processes and look at how the active links/filters/etc written. Stuff I come across, I don't see these tricks in any training guide/document from 6.3 upwards, can't speak to doc/training guides prior. (`!) - at the end of filter name - forc

Question:7.6.04 MT Backward Compatible to ARS 7.5Patch4

Hello List, Is 7.6.04 MT Backward Compatible to ARS 7.5Patch4, AIX 6.1 ? Is 7.6.04 MT can be deployed on webshpere 8, AIX 6.1? - Has anyone encounter issues with the above senarios? Compatibility Matrix indicates yes to the above, but we got conflicting answers when posed to BMC for verificati

Resolved: ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid

Thank you Doug for your response, again. To further share with LIST, This error " ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid" was a result of exporting production schema without stopping the production database. (we can't stop production for

Re: ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid

m not sure which of the below apply.. thanks you the great response... DEE -Original Message- From: Mueller, Doug To: arslist Sent: Thu, Mar 1, 2012 7:19 pm Subject: Re: ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid Well, you ga

Re: Plugin Error (8760) when accessing Server Information Form

Just a thought, If behind a firewall, try allowing Plugin-Port: X thru the firewall. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Plugin-Error-8760-when-accessing-Server-Information-Form-tp7321401p7325568.html Sent from the ARS (Action Request Sys

Re: Mid tier - failed to add attachment

, ensure cache-mode=0 rather than 1, which support think may have been an issue too. DEE -Original Message- From: VARGAS, JESUS EMILIO (JESUS EMILIO) (JESUS EMILIO) To: arslist Sent: Mon, Feb 27, 2012 1:11 pm Subject: Re: Mid tier - failed to add attachment ** Hi The current

Re: Auto running report

Similar to the Scheduler that Jason mentioned; but on the server side (UNIX). This is one method we used. 1. Create a macro file: data modified in last 5 minutes 2. Create a report file. 3. Append the report to macro file. 4. Append to the function - to-file: //file.csv 5. On the server, using th

Changing the port on oracle; Question?

Hello, The dba's are changing the port for the Remedy oracle db which is local to application server. Can she change the port and restart the listner, without me having to restart the remedy application? ___ UNSUBSCRIBE

Error: Installing Approval Server 7.5P4

I'm getting the below error upon installation of the 7.5p4 approval server component only, on aix 6.1. & 10g. on the GUI: Enter Admin User Info Entered: ServerAlias: XXXalias Hostname/IP: XXXalias Install GUI Title Gui: Approval Server Dependency Failed to detect AR System Server alias "XXX

Installation questions

Background: I have down upgrades but not fresh install. I'm doing a New Installation on 7.5p4 ARS on 6.1 UNIX & 10g local to server. 1. The installer is prompting me for the dbms admin user and pwd. Just for clarification, is the user& pwd = aradmin & pwd which was given the rights per install

Help: Oracle Error - New Installation 7.5P4 ARS

Good Day List, I'm installing new 7.5P4 on UNIX 6.1 and Oracle 10g, I'm getting the below warning, looking Kb KA306790. I have validated the PATH, existence of ojdbc14.jar. yet the below warning. also, Question:Oracle Connection Identifier = SID? --

Best way to move server behind firewall?

Hello, Joe and Axton, thank you for responding to "Moving ARServer being Firewall and new server" Our environment is: ARServer: 7.5.00 Patch 004 (2-installation) MT Server: 7.5.00 Patch 004 AR Server OS: AIX 6.1 Mid Tier OS: AIX 6.1 Web Server: Websphere 6.1 Database: Oracle 1

Re: Moving ARServer being Firewall and new server

e the server from behind the firewall in order for the server to accept connections from the clients.. Hope that answers your questions.. Joe From: DEE Sent: Monday, December 12, 2011 9:36 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Moving ARServer

Senario: Firewall & Keep-alive & Firewall timer..what worked?

Can you provide your thoughts on this senario? We have encounter on our test environment which is port mapped with a specific port, that via our citrix environment it takes exact 41 sec to login and MT/WUT would produce a server time out errors; eventhough, ports have been defined in firewall

Moving ARServer being Firewall and new server

Hello List, Our environment is: ARServer: 7.5.00 Patch 004 (2-installation) MT Server: 7.5.00 Patch 004 AR Server OS: AIX 6.1 Mid Tier OS: AIX 6.1 Web Server: Websphere 6.1 Database: Oracle 10 g Browsers: Internet Explorer 8, Internet Explorer 9, and Firefox 8.0.1

Question: Export attachment Many to many

It there away to export multiple attachments at once. For example: A search return 5 record with attachment to each. How can I export all 5 attachment at once; instead of opening each request one at a time and exporting the subsequent attachment? __

Re: Dev Studio 7.5.06 Could not open the editor: An unexpected exception was thrown.

Thank you for responding. I will try a lower java. But I don't think that is the issue. I am able to open other websevices, USER or others we have created. This is the only one that is having the issue. ___ UNSUBSCRIBE

Dev Studio 7.5.06 Could not open the editor: An unexpected exception was thrown.

Hello, Can anyone assist? On opening the webservice "Group", this is the default group webservice in dev studio 7.5.06 i get the following error. - I can consume the webservice is soapui (which i'm testing with). Could not open the editor: An unexpected exception was thrown. java.lang.NullPoin

Re: Ports

To add for firewall , if not port mapped, arserver uses firewall UDP 111 and TCP 53165, for us -Original Message- From: Danny Kellett To: arslist Sent: Fri, Sep 23, 2011 9:53 am Subject: Re: Ports ** Ben, “is the standard port for databases” is not quitetrue. 1521 is Oracle, 14

Re: ARERR [623] on Mid-tier only in User Form

HELP!... Unix AIX 5.3 L9 ARS 7.5 P4 Mid-tier 7.5p4 Websphere 6.1 32-bit Java 1.5 32 bit On the mid-tier only, as admin modifying - my admin User form (any field on the Form), produces the ARERR [623] Authentication failed error. I'm able to use mid-tier is full except this issue

Re: ORA-12154: TNS:could not resolve the connect identifier specified

Oracle indentifer is the oracle sid. Defining the oracle two task. This is how we define it from our installation of 7.5 with bmc. Sincerely, D.D On Mar 9, 2010, at 11:12 AM, "Tournier, Pascal" > wrote: ** Hi, I’m trying to install ARS 7.5 (patch 04) on our new LINUX server. I’m runni

Re: ARS 7.5 Patches for a new install

I'm experiencing these issue with patch 4 on upgrade on unix. 1. Installer won't run with X11 biniary in Libpath. 2. On a custom install in of arserver, arealdap, ardbcldap, flashboard, email engine, the rik import, fail to import most of the system forms, with no errors. Except for group fro

Re: Is there any difference in the Set Fields and Push Field actions of Activelink and Filter?

Filters run on server side. So, that push action can be triggered in the background. Active link run on the form level basically user interaction triggers it. Push action on active link or filter do the same thing. Sincerely, D.D On Mar 9, 2010, at 2:55 AM, Vikram Reddy wrote: Is t

Re: sub arslist

Test On Mar 6, 2010, at 9:12 AM, Keith Sinclair wrote: ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Spon

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Re: Error while saving Active Link

That has happened to me before. If you change a letter from Upper Case to Lower Case or vice versa and hit save it says it already exists. So change the name completely by adding some characters at the end, then save, no take out the characters at the end and you will be fine. Ty On Mon, Sep 1

Re: Adding Status Reason Choices in ITSM7

In Incident there is a Hidden Field "Status Reason" with the Status Reasons hard coded. So you will have to add them here as well. Ty On Tue, Sep 9, 2008 at 2:15 PM, rdalton <[EMAIL PROTECTED]> wrote: > env: Unix Solaris / Oracle / ARS 7.01 / ITSM 7.01 > > Hi everyone - > > I'm a newbie to ITSM

Question: ARS 7.x - Table Colours

I know that I can set result colours on a table. However, has anyone set colours based on the "Group" - i.e. "3rd Level" = red colour, "help desk" = green colour. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Question: Table Name ?

Thanks everyone!! HAPPY FRIDAY! On Fri, Aug 29, 2008 at 11:41 AM, Nall, Roger <[EMAIL PROTECTED]> wrote: > Just remember you can build view forms to any of the ARSYSTEM tables. > Just make sure you are very careful. As I said there is a lot of > information in the ARSCHEMA table like Next

Re: Question: Table Name ?

Thanks! On Fri, Aug 29, 2008 at 11:28 AM, Drew Shuller <[EMAIL PROTECTED]> wrote: > Query the arschema table using LIKE. Or query the sql view for that table > and look at the sql for the view. > > Drew > > ___ > UNSUBSCRI

Question: Table Name ?

Is there a way to find what the SQL table ID is for a Form - i.e. T234 ? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Question: Table / Font

--- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Tuesday, August 26, 2008 12:20 PM > To: arslist@ARSLIST.ORG > Subject: Re: Question: Table / Font > > I figured as much - never hurts to ask. > > Thanks! > >

Re: Question: Remedy Support / SHR:ConsolidatedList / HPD:HelpDesk 6.0

on list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: 26 August 2008 18:39 > To: arslist@ARSLIST.ORG > Subject: Question: Remedy Support / SHR:ConsolidatedList / HPD:HelpDesk 6.0 > > Is it possible to add additional fields to SHR:ConsolidatedList so > they w

Question: Remedy Support / SHR:ConsolidatedList / HPD:HelpDesk 6.0

Is it possible to add additional fields to SHR:ConsolidatedList so they will appear in Remedy Support. I want to add 'Assigned Time'. Any help would be greatly appreciated. Thanks! ___ UNSUBSCRIBE or access ARSlist Arch

Re: Question: Table / Font

ns half as long. > Pay close attention and be illuminated by its brilliance. - paraphrased > by me > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Tuesday, August 26, 2008 1:09 PM >

Re: Question: Table / Font

h the CSS files. You may be able to > add (or modify) the style sheet so that table fonts are bigger. > > I believe there has been a recent posting on this topic. > > On Tue, Aug 26, 2008 at 12:51 PM, T. Dee <[EMAIL PROTECTED]> wrote: >> >> To the best of my knowledge y

Question: Table / Font

To the best of my knowledge you can not change the font size of rows in a table. Some of the users saying the font is too small and makes it hard to see. Any suggestions? Thanks! ___ UNSUBSCRIBE or access ARSlist Archiv

Re: Adding Clear to a Menu

What we did is in the Menu we added Field 1 to Label fields, but we set Value Field to Field 2. The Form that contained our Data we had data as follows: Field 1: Blue Field 2: Blue Field 1: Orange Field 2: Orange Field 1: Green Field 2: Green Field 1: (Clear) Field 2: So when th

Re: Sync Search Database crashes Admin Tool and then Freezes

We had this issue and Remedy issue a hotfix DLL file. On Mon, Aug 25, 2008 at 3:10 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <[EMAIL PROTECTED]> wrote: > Sorry for the no subject, my original email had a subject, but it was > sent incorrectly and errored. > > Thanks Roger, that gets the sync t

Question: Help Desk 6.0 - Solutions

Does anyone use the "List Possible Soltuions" button on the Solutions tab in HPD:Help Desk 6.0? I click on this button and get a search dialog window that searches HPD:Solutions. The problem is it is not find any matches, despite the fact that there are records in HPD:Solutions. Has anyone encou

Re: Question: Change 6.0 - Task Sequence

Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Thursday, August 14, 2008 9:26 AM > To: arslist@ARSLIST.ORG > Subject: Question: Change 6.0 - Task Sequence > > Does anyone else use Change 6.0? If so does your system let someone > cl

Question: Change 6.0 - Task Sequence

Does anyone else use Change 6.0? If so does your system let someone close a Task that has a sequence of lets say 3 when 0, 1, and 2 are still open? I thought you couldn't job to another Task and close it if previous ones were open? THANKS! ___

Re: Modify All Operation Disabled on Change Form on ITSM 7.02

The gotchas would depend on "what" you modify with modify all. All of hidden fields are set depending on what you do. I would change one record in the normal way without Modify All and turn on logging and see "what" is being set. On Fri, Aug 8, 2008 at 12:09 PM, Lammey, Peter A. <[EMAIL PROTEC

Re: Urgent-Regular form Save action not able to retrieve current record

Is this ITSM 7 or a custom application? On Fri, Aug 8, 2008 at 8:04 AM, Jomonm <[EMAIL PROTECTED]> wrote: > I am doing a save on a regular form using the save button. I wanted to keep > the current record after the save, but the form returns with blank values in > the fields. Kindly help. > -- >

Question: Change 6.0

In Change 6.0 there is a field called 'zTmpReqNotAddress' - there is alot of workflow that uses this to Notify the users. But I can't find when / how or where this field gets set. Any ideas? Thanks! ___ UNSUBSCRIBE or a

Re: Age old question: ITSM 7 report list? Attention: David Easter

Unfortunately no - according to BMC there is a RFE in on this. Many individuals have requested this and still nothing. What I don't understand is all of these reports are "out of the box" and no one at BMC knows what each report does or when it fires, etc. - yet they made these reports. Just my

Re: Suggestions wanted....

t; I've been there.. > > Joe > > - Original Message > From: T. Dee <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Wednesday, August 6, 2008 2:05:57 PM > Subject: Re: Suggestions wanted > > I got it from Sean - if you want I can send it to you -

Re: What filter creates the URL that is attached to the notifications (on ITSM 7)

I believe this is the filter you are looking for: NTE:NTS:Email_200_SystemNT We removed the URL and the Shortcut from the Filter for the Notifications. Ty On Wed, Aug 6, 2008 at 6:21 PM, Howard Richter <[EMAIL PROTECTED]> wrote: > ** > All, > > I need to turn off the Filter that creates the UR

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