anyone seen this error ?

This error is appearing multiple times in my arerror.log on our test system. We are runnin ITSM 7 patch 4 on Windows. This look familiar to anyone ? 390603 : : You do not currently have permission to modify a problem investigation request. Notify your administrator. (ARERR 1631135) --

Re: Delete - Entry

- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine Sent: Monday, October 29, 2007 2:02 PM To: arslist@ARSLIST.ORG Subject: Can anyone tell me what is wrong with this syntax in the Application-Query-Delete Entry? The out of box filter

Estimated Resolution Time bug on Incident

I asked about a week ago whether anyone else had noticed that when Incidents are created, the Estimated Resolution Time was getting set to Next Target Date instead of the appropriate calculated value from the service level record. I reported this to BMC and was given the existing defect number:

[no subject]

Can anyone tell me what is wrong with this syntax in the Application-Query-Delete Entry? The out of box filter just queries for the Request ID, but I need it to only delete entries with the parameter where the Status is Pending. Can this command take two variables?

Re: application query delete

ID and Status of Pending use an AND 'Request' = $Request ID$ AND 'Status-Dtl' = Pending Think of it as a normal Advanced Query in the User Tool Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine Sent

Re: Help with ARERR 552

Hi Dave, I got this error on the Change Console form after I did the Patch 5 upgrade to ITSM 7. For some reason, the upgrade failed to create the requisite field 179 that is called by the table in the form. I reported this as a high urgency issue and logging of the error revealed that

v. 7.0.1 Incident - Estimated Resolution Date wrong

My customer has reported a consistent problem where the Incident record has the Estimated Resolution Date gets set to the Incident Response Time, rather than the Incident Resolution Time. I have tracked this down and the filter does indeed set this field to the Next Target date. What I don't

Re: ITSM Patch 5 failing

I have installed Patch 5 but clearly something went wrong that did not show up in the logfiles because I was getting SQL errors upon opening the Change Management Console. The answer was reinstallation. I was at another customer site this week which had installed Patch 5 with apparently no

Re: ARS Helping Out The Little Guy

You really don't save a lot of money in software purchasing cost between ARS and Magic - what you save is consulting time/dollars in the implementation. so up-front costs are still there whether you choose an ARS or a Magic initial solution. -- Regards, Louise van Hine KTSL Limited [EMAIL

Status Transitions in ITSM 7

I had an interesting issue come up with making a modification to the CM module in ITSM7 (patch 5.) There is a filter error that comes up which reads and checks a value from the SYS:Status Transitions form, apparently checking whether the status transition is invalid or valid, however, the value

Re: Should we be fixing vendor bugs?

I have a sort of related problem, but haven't yet got an answer from support about what the root cause of this problem is. I installed the latest version ARS 7.0.2 and then the CDs for ITSM dated November 2006. In starting up ITSM I got an error on the Change Management console view which

Re: the mystery of ITSM patch 5

-Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine Sent: Wednesday, September 05, 2007 5:35 AM To: arslist@ARSLIST.ORG Subject: the mystery of ITSM patch 5 This week I downloaded from the patches section the ITSM patch 5

the mystery of ITSM patch 5

This week I downloaded from the patches section the ITSM patch 5 installer, which is supposed to be one monolithic installer to patch all installed ITSM apps in one go. I ran this installer against a latest version ARS 7.0.1 patch 4 server. It would stop and hang and do nothing for hours, and

srms in the licensing file ?

I am setting up AR 7.0.1 (I have the latest server patch) with ITSM products, and found that my Admin tool does not have BMC Remedy SR Management listed in its licensing. Assuming this is a patch issue, I went to get the latest client patches from the Heritage area of the support website, and

Re: srms in the licensing file ?

IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine Sent: Friday, August 31, 2007 8:58 AM To: arslist@ARSLIST.ORG Subject: srms in the licensing file ? I am

Re: ARS 7.01 -P4

I just installed the latest 7.0.1 patch on Win 2003 and it went in without a hitch, I am still in the process of installing ITSM on top of it though, so I haven't any feedback about how it functions. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting patrick zandi [EMAIL

Re: BMC have done it again

I can get patches OK via the old Heritage system, what I can't seem to do is get EPD to save a favorites list. It tells me repeatedly there is an application error and to log in again. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Robert Halstead [EMAIL PROTECTED]:

itsm 7 installing and configuring course

Hi folks, there were some questions posed last week about the ITSM courses and whether they are open to customers. I am on the ITSM 7 installing and configuring course, and they did restrict the courses for a time, according to the instructor. However due to customer demand, they have made the

Re: Remedy 7.0 Admin training

I am taking a course in Pleasanton (Installing and Configuring ITSM 7.0) next week that is listed on the education list as available to the public. It does have prerequisite required courses, however. Could it be that it is restricted due to the prerequisite courses? Just a thought. --

Say what about that knowledge base?

I haven't been able to get a search to run on the BMC Knowledge base, even when I select a product. I have just put in a support request for it, but perhaps someone else has a tip or trick for running a search, because keyword searching with that top panel does not seem to function without a

OT: Re: Software Developer Remedy Job at Amazon.com com job link to website

I don't know, Geoff, that isn't such a bad thing! I did it and survived! -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Geoffrey Endresen [EMAIL PROTECTED]: ** The only disadvantage is that you would be working with me ;0) http://www.amazon.com/b/?node=239362011 --

Re: Say what about that knowledge base?

: Say what about that knowledge base? - it makes no sense that with a major browser platform one can't use that site! Especially considering how much support costs. I mean ... *seriously* ... On Jul 26, 2007, at 7:03 AM, E. Louise van Hine wrote: Yes, I felt a bit silly asking

Re: Say what about that knowledge base?

Yes, I felt a bit silly asking the question before dragging IE back out of its dungeon, and got the search function to work but not with multiple free text terms - even when I know the article is there. so I AM going to try Stephen's tool suggestion. I logged a call anyway - it makes no sense

about that matt reinfeldt site

I registered for mattreinfeldt.com long long ago and have not been able to log in since. Does anyone know whether the server is being administrated and/or who to get in touch with ? It is a great site, particularly for up to date technical info on ITSM but I would like to be able to get in and

Re: about that matt reinfeldt site

account, I will have a look. Did you subscribe for the site or the forum? Regards, Vincent. -Message d'origine- De : Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] De la part de E. Louise van Hine Envoyé : mercredi 18 juillet 2007 11:07 À : arslist@ARSLIST.ORG

Re: about that matt reinfeldt site

]: Louise, Sorry for the inconvenience! I must have a defunct e-mail account somewhere. I'll rectify that! We'll get you all straightened out. Thank you, Matt Reinfeldt -Original Message- From: E. Louise van Hine [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 4:07 AM

Re: Tenancy mode

multi-tenancy refers, I believe (without having the thing in front of me at the moment) to do with being able to change the organization that a login belongs to, and that this is a necessary setting for setting up LDAP single sign-on integrations. I know that when I did an LDAP to Lotus