Aging can be done through the "Modulus" function. "%" Do something like
Days % 5 to have something fire every 5 days (Business Week). Or Days % 30
for every month.
Of course you need to compte "Days" using something like
((($TIMESTAMP*60)*60)*24) or something like that. Or use a built in functi
is federated, can you then relate a record to an
Incident?
The documentation I am referencing is the "BMC Atrium Core 9.1," pages 1193
and 1201
Gordon Frank
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aved. Settings for Incident, Problem, Change…
>
>
>
> Dave
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Gordon Frank
> *Sent:* Friday, October 30, 2015 9:40 AM
> *To:* arslist@ARSLIST.ORG
>
Hello,
I believe there is a parameter which controls the immediate workflow of
Change Requests. I can't remember it.
The scenario is:
1. Bring up Change Request - New
2. Submit a New Change Request
3. The submitted change request is echoed back to the Change Request screen
for further modificatio
What is the best document discussing the addition of new fields to the CMDB?
Thanks up front, Gordon
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"Where the Answers Are, and have been for 20 years"
r touching that
field.
Anyways, it works and Thanks
I owe you all a beer.
On Fri, Sep 11, 2015 at 12:33 PM, Gordon Frank wrote:
> Did your Role mappings (or the groups that were mapped) change?
> Application states?
> (those are both odd things to have changed, but you never know)
>
>
e. What are the
OOTB settings for these?
On Fri, Sep 11, 2015 at 12:17 PM, Thad Esser wrote:
> **
> Did your Role mappings (or the groups that were mapped) change?
> Application states?
> (those are both odd things to have changed, but you never know)
>
> -Thad
>
> O
m fields disapeared from our
> CHG:Infrastructure Change form
>
>
>
> **
>
> Did your Role mappings (or the groups that were mapped) change?
> Application states?
>
> (those are both odd things to have changed, but you never know)
>
>
>
> -Thad
>
>
>
> On Fri
If you are server grouped make sure when viewing from the "thick client"
you are logged into your primary server - definition cache interval may not
have taken place yet for secondary servers.
We are not server grouped and I mainly use the "thick client"
for convenience sometimes (Ctrl-T still wor
e first thing that comes to mind.
>
> Good luck with it!
> -JDHood
>
> On Fri, Sep 11, 2015 at 11:15 AM, Gordon Frank wrote:
>
>> **
>> All,
>>
>> I am working with CHG:Infrastructure Change with several custom Tabs
>> added to the
>>
>>
OPERATIONS wrote:
> 1) Flush Cache on Midtier
> 2) Did you change the permissions on the tabs recently?
> 3) Flush your browser cache
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Be
All,
I am working with CHG:Infrastructure Change with several custom Tabs added
to the
"z2PH ChangeInfo" Page Holder.
Everything in the Page Holder disappeared suddenly on both the web\MidTier
client and Thick Client. This was not just the custom fields. The OOTB Tabs
and fields disappeared as
What companies use a BMC Remedy FrontEnd for their external webpages?
I've heard that there are a few and I'd like to look at their home page.
The rumor mill mentioned a few, but ARSList is big enough that several of
you are probably using it. What are you experiences?
--
[image: Crab]
Gordon
I know there is a document which has all of the SQL code which is used when
ARSYSTEM is built.
Does anyone know the document which has this? I can't remember which one it
is.
Thanks
Gordon Frank
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and you are not giving any indication on where it is failing, then
> this could be why you haven't had many replies.
>
> --
> Danny Kellett
> dkell...@javasystemsolutions.com
>
>
>
> On Fri, Nov 14, 2014, at 03:09 PM, Gordon Frank wrote:
>
> **
> I guess we
I guess we are the only ones doing Data Import through a Java Plugin? No
one has responded, so I am starting to feel that ARSList doesn't have the
answers or just easy questions are answered. I will have to look elsewhere.
:(
Gordon
On Wed, Nov 12, 2014 at 10:37 AM, Gordon Frank wrote:
nually, but not with the original
Java Plugin.
I haven't done Java much, so is there a missing step?
Thanks
Gordon Frank
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"Where the Answers Are, and have been for 20 years"
you know the old saying about Assuming: "A.s out of U and me!"
6. Once I added this, everything worked normally.
I decided to add this to ARSList, because it drove me nuts for a while and
Communites was no help.
Let me know i
In 7.6.4, you can still execute RUNMACRO from the command line. It will
dump to .arx.
After 7.6.4, you'll have to use ARExport.
On Mon, Jun 30, 2014 at 10:14 AM, Misi Mladoniczky wrote:
> Hi,
>
> You might want to try RRR|Chive. The tool can both export and import
> ARX-files, and it is free t
If what you are looking for is the old "Lines of Code" (LOC) measure used
in the COCOMO Model and others, then I have always equated an Action
Request System (ARS) object (Active Links, Active Link Guides, Filters,
Filter Guides, Menus and Escalations - Not Forms) to 50 lines of code. I
believe thi
I recently ran into an interesting migration problem with Task Groups. The
error I got when I was opening a new Change Template was the following:
"The Assignment Information is not valid. Please use the menus provided on
the 'Assignee Company', 'Assignee Organization' and 'Assignee Group' or the
When executing a Deployed SRD through SRM Request Entry, we get:
"Error during loading document"
The syntax of this message must have been translated from French, but
English aside, I believe this is a result of a corrupted "questions,"
"variables" or something else.
Can anyone point to a scient
Interesting discussion.
What would an aware robot be like?
Terminator - Bad? or Good?
HAL - 2001
Data - Star Trek TNG
Sonny - iRobot
Samantha - Movie "Her"
Rainman - Not a robot, but like the Dustin Hoffman famous character
Other???
My thought is Rainman like
On Fri, Apr 18, 2014 at 5:11 PM, Ri
I seem to remember a plug-in or Run Process which would allow you to view
the name of the the last object executed (Active Link, Filter, Escalation,
etc.)
We have an intermittent occurrence that could be caught through a trap
(Filter, etc.) with such a plug-in (or we leave a log on forever :) )
Hello all,
Has anybody had experience with archiving ITSM data to an archive DB and
then being able to perform Read-Only queries on all of it through some
"linked" capability?
I am investigating the concepts of Linked Server or Linked Table, but this
may be the wrong direction. The term "chai
**
This might be fun on a Friday!
The best\non-useful error message I have ever seen was on an old Data General RDOS Mini-Computer (remember those?)
A "system level" violation came back and said:
>Error: You Can't Do That
BMC Remedy is full of these and they need to at least point you to an
that it is a "custom" message rather than an OOTB.
Keep it Fun!
Gordon Frank
From: "Doug Blair" To: arslist@ARSLIST.ORGSent: Thursday, October 3, 2013 8:21:55 PMSubject: WWRUG13, Tommy Tutone** Hi Listers
Yes, Tommy Tutone's "867-5309 (Jenny)" w
an
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: October 2, 2013 4:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13
**
Doug,
Thanks for the update and Thanks for letting the folks who couldn't attend ha
ll noticed last year. Doug
Mueller needed to duck though.
Enjoy and I wish I were there!
Gordon Frank
- Original Message -
From: "Blairing"
To: arslist@ARSLIST.ORG
Sent: Tuesday, October 1, 2013 8:28:05 PM
Subject: Re: WWRUG13
**
Claire et al,
Sorry, I s
s
not, it tends to work ok but not when Chrome is used simultaneously – so I have
begun to discard IE altogether and just use Chrome or FireFox because IE
basically sucks anyways..
Joe
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG ] On Beha
secs., which can cause significant delays to the Service Desk
agents performance. Templates are created to aid in speeding up the Service
Desk agents work, but are not being utilized to the fullest extent because
of the delays."
Go
.
Does anyone know if this has been fixed in 8.1? We are at 7.6.4 and will soon
migrate to 8.1.
I can live with doing "Record Object Relationships" on demand and restart the
server, but it is ackward.
Thanks again and if I hear anything else, I'll let you know
Gordon
the feedback.
Thanks
Gordon Frank
Classification: UNCLASSIFIED
Caveats: NONE
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"Where the Answers Are, and have been for 20 years"
.
Thanks
Gordon Frank
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"Where the Answers Are, and have been for 20 years"
http://whaouh.com/www.cnnnews.com.newproduct.howget68.php
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"Where the Answers Are, and have been for 20 years"
rt to work.
- Original Message -
From: "Rick Cook"
To: arslist@ARSLIST.ORG
Sent: Friday, April 19, 2013 3:33:58 PM
Subject: Re: CMDB submit not working on BMC.CORE forms
**
What kind of errors are you seeing?
Rick
On Apr 19, 2013 11:09 AM, "Gordon Frank" < gjj...@co
--Original Message-----
From: Gordon Frank
To: arslist
Sent: Fri, Apr 19, 2013 2:08 pm
Subject: Re: CMDB submit not working on BMC.CORE forms
**
Rick,
Basically I can not push data to one of these forms from a Filter using a Push
action.
Basically it is submitting a record. I co
nt: Friday, April 19, 2013 1:51:48 PM
Subject: Re: CMDB submit not working on BMC.CORE forms
**
When you say you cannot submit, can you be more specific?
Rick
On Apr 19, 2013 10:09 AM, "Gordon Frank" < gjj...@comcast.net > wrote:
**
Hello,
Has anyone run into a s
Group and Support Groups all look the same.
Any help or ideas are appreciated and Thanks,
Gordon Frank
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"Where the Answers Are, and have been for 20 years"
http://ceramiccoatingsfl.com/www.cnnnews.newlife2013.iadd68.php
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"Where the Answers Are, and have been for 20 years"
Systems Admin III (Exelis Title)
Functional Title (Remedy Developer/Administrator)
Exelis has an exciting opportunity working with NASA providing mission network
planning and integration services, systems and network engineering, operations,
maintenance, development and sustaining engin
a local store (filled a shopping
cart). He was going to sell them on EBay.
Rick
On Nov 17, 2012 8:53 AM, "Gordon Frank" < gjj...@comcast.net > wrote:
**
http://www.wired.com/underwire/2012/11/twinkies-pop-culture?pid=8568
From: "Jason Miller" < jason.mil...
, Shellman, David < dave.shell...@te.com >
wrote:
**
Twinkies in pop culture.
http://www.wired.com/underwire/2012/11/twinkies-pop-culture
On Nov 16, 2012, at 1:44 PM, "Gordon Frank" < gjj...@comcast.net > wrote:
**
Make your own
http://today.msnbc.msn
Make your own
http://today.msnbc.msn.com/id/38681430/ns/today-food/t/make-your-own-twinkies-top-secret-recipe/
Gordon
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attend wwrug12 www.wwrug12.co
Can't you systematically dump it to flat files, delete the period you just
dumped and zip them and then keep going?
Your version still has RUNMACRO. Try this:
"\BMC Software\ARSystem\runmacro.exe" -o "\Data\" -x "" -U "Demo" -P "" -f
"" -t arx -a < -q "'3' < ($DATE$ -(10*60*60*24*1))"
One rule of thumb that I like to use is:
What does your business report on? What is important to the business?
To use Dougs example below, a smart telephone could be mapped to ~5-10 CIs. But
would you report or manage all of this information? Probably not.
You might just be intereste
If your getting a "&" in your data, it sounds like you need to filter these out
be fore loading them. If the original data is in a text format, any editor can
do it. I use Notepad++ because its free and fairly powerful.
You can also use a MERGE Filter on data load to filter out the special
There a couple of ways to stop escalations from messing up modified dates and
times that I can think of off the top of my head.
One requires your to and "AND $USER$ != "AR_ESCA LATOR" to the modifying
Filters. Escalations always use a userid of "AR_ESCALATOR"
The other is the change the f
bs. :)
On Thu, Nov 1, 2012 at 7:54 PM, Gordon Frank < gjj...@comcast.net > wrote:
**
What is the replacement for runmacro in 8.0?
I use it in Command Line dumps from forms. It makes it real easy to integrate
it into scheduled jobs
Gordon Frank _attend WWRUG12
What is the replacement for runmacro in 8.0?
I use it in Command Line dumps from forms. It makes it real easy to integrate
it into scheduled jobs
Gordon Frank
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What you'll need to do is create a hidden field which holds month in it. You
will need a translation Filter to take the Month number and translate it to
January, February
This Filter will work on the fly. Every record will have a value in it. It's a
little bit of overhead, but AR
One maintenance trick which will pay off later.
Your calculation of 1209600 is (60*60*24*14).
It terms of maintenance, use "(60*60*24*14)"
Several times in the life-cycle of a system, you may want to just change 14 to
7 or something else. You can make the 14 a variable which is
Yes!
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attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Great response Dan!!!
- Original Message -
From: "arslist"
To: arslist@ARSLIST.ORG
Sent: Monday, October 22, 2012 1:02:13 AM
Subject: Re: WWRUG BMC Sale Rumors
As usual John, you like being a rabble rouser.
1st: You post a WWRUG special when you aren't even a vendor there, and
di
All,
I seem to remember setting date format to "Z" for Zulu instead of "AM" or "PM"
for military time in ARS.
Rather than look back in my old code, I thought I'd ask the list (I'm Lazy and
some of you military folks probably do this as a rule
I had forgotten about the field ID.
Thanks and I will dig a little deeper to see if somethings a little off on the
form .
Thanks
- Original Message -
From: "Joe Martin D'Souza"
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 6, 2012 1:31:43 PM
Subject: Re: Clear Button o
Does anyone know if there is a control for the Clear button on the Mid-Tier?
I have a user that says it doesn't do anything.
Or is this user error? I'm having a hard time finding anything which would
enable\ disable the Clear button. I don't think it makes sense to disable this
button.
I wonder if there is beer in Hell? Or do they only make it for recruits?
- Original Message -
From: "arslist"
To: arslist@ARSLIST.ORG
Sent: Friday, June 1, 2012 9:13:06 AM
Subject: Re: Its friday again..Heaven or Hell??? Surely experienced by some
of us.
**
It is the lat
That's not the best one I ever saw.
Data General Eclipse computers gave a system error that said "You Can't Do
That"
That's probably why DG doesn't exist any more.
- Original Message -
From: "Joe Martin D'Souza"
To: arslist@ARSLIST.ORG
Sent: Saturday, May 19, 2012 6:00:2
is a function which calculates Days of the Week, but my goal is not
to have to write it.
Kudo's if it does week views and daily views. A Def file would be great!
Gordon Frank
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cks "book" back 3-4 years ago)
6. Secrets that not everyone knows (ARSList could feed this)
7. G otchas
8. etc.
Time is the problem, but there is enough expertise out their that it could be
done.
Gordon Frank
Ex elis, Inc
- Original Message -
From: "ric
When does BMC buy out Kinetic? Any bets? This seems to be the trend. Might be a
good thing.
Here's one: When does Oracle buy out BMC? Peoplesoft, Sun, Java, Remedy,
Kinetic,
Numara, Business Objects - TBD, when does SAP say enough?. Of course then
Microsoft will
include it all in thei
How about this one:
"15 minutes could save you 15% or more!"
15% of what?
Coming from a Gecko doesn't really mean much to me. I think they should
substitute a Caveman. Oh wait, they did!! :)
Advertisers! You gotta love them!
- Original Message -
From: "Joe Martin D'
Feb 20, 2012 at 8:41 AM, Gordon Frank < gjj...@comcast.net > wrote:
**
Hello ARSLIST,
Has anyone implemented a standalone CMDB off a custom application?
I'm looking for documentation of Best Practices or pitfalls to watch out for
when tying the custom forms and CMDB
Hello ARSLIST,
Has anyone implemented a standalone CMDB off a custom application?
I'm looking for documentation of Best Practices or pitfalls to watch out for
when tying the custom forms and CMDB Application together.
If not much doc, then let me know your experiences.
Thanks up
Does anyone know of a trick to automate a Results List refresh?
Something other than turning on Auto-Refresh.
I'd like to force a refresh when a specific event occurs.
I'm thinking there might be a Run Process function or something like that.
Gordon
We are getting a Field 112 "fill-up" error on our Base Element form. The field
is sized to 255. The Field name is: "CMDB Write Security"
Can Field 112 in this case, be increased to unlimited? (0)
What side-modifications would we have to make as well?
We have CMDB 7.6 Patch 1
Thanks
Gor
Another idea is to have a separate form for sequence numbers. You
would have to do a submit/delete sequence so that you always maintain
one record with the up-to-date sequence number.
Gordon Frank
Remedy Skilled Professional
ITIL V3 Foundation Certified
On Jun 23, 2008, at 3:42 PM, Ravi
I tried this once with no response. I'll try it again.
Hello,
Has anyone done an import of MS Access from an Active Link?
I believe you can do it through series of DDE actions, but I'm having
trouble with the right combination. I believe the first one has to be
[OpenDatabase "database"], and the
Hello,
Has anyone done an import of MS Access from an Active Link?
I believe you can do it through series of DDE actions, but I'm having
trouble with the right combination. I believe the first one has to be
[OpenDatabase "database"], and the following actions should include a
TransferText, etc. D
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