Test Email...

2019-09-18 Thread Joe DeSouza via ARSList
Test after being re-added.. Cheers Joe D'Souza-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

RE: First message on Mailman

2017-12-03 Thread Joe D'Souza
they are looking for a more prompt response.. Joe _ From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jason Miller Sent: Friday, December 01, 2017 10:22 AM To: ARSList Subject: Re: First message on Mailman Thank you Misi for all of your work on switching over

Re: Remedy Hosting

2017-09-04 Thread Joe D'Souza
ort, http or https ports used by the Mid Tier or Web Services as you would need those ports enabled without which you may be able to install the ARS, but not really be able to have your end users access it. Joe _ From: Action Request System discussion list(ARSList) [mailto:arsl

Re: [Non-DoD Source] Need input on Delta load - Spoon client

2017-08-28 Thread Joe D'Souza
the People and the Load form and process only those records that do not get tagged as a duplicate on either the load nor the people form. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shivanand Jeerigiwad Sent: Monday, August 28, 2017 7

Re: [Non-DoD Source] Re: Securing Sensitive WO Information

2017-08-23 Thread Joe D'Souza
reset it when you want to stop sharing that row with users it has been previously shared with. This pretty much removes the drawback as well as adds a feature to the functionality. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: ARS Wikipedia page

2017-08-16 Thread Joe D'Souza
with a development tool like the ARS and focusing only on its ITSM offerings. I wish I could say it is never too late to turn around but it just may be too late to do that now having lost as much of its customers to SNOW as it already has.. Joe _ From: Action Request System discussion list

Re: Smart IT Assigned Person

2017-08-09 Thread Joe D'Souza
This was one of the things I had noted as a discrepancy between the MT client and SmartIT. I am almost positive you cannot customize this with the currently available tools for customization of SmartIT available to us as end users. Joe _ From: Action Request System discussion

Re: Smart IT Assigned Person

2017-08-09 Thread Joe D'Souza
for that Menu, Like some of the others, I have not heard anything about Innovation Studio and its capability to modify Smart and My IT instructions. So can’t comment on that.. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: Smart IT Assigned Person

2017-08-08 Thread Joe D'Souza
le release of these two tools.. Having said that, are you trying to modify an out of the box menu? Or are you trying to replace one? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, August 04, 20

Re: How to transfer a file to a remote system with the help of Atrium Integrator?

2017-06-22 Thread Joe D'Souza
Create a Job and then Schedule that Job using AI. That is the basic approach, Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand Sent: Wednesday, June 21, 2017 8:09 AM To: arslist@ARSLIST.ORG

Re: EXTERNAL: Re: Expanding Menus on open in Mid Tier

2017-06-08 Thread Joe D'Souza
fficiently or even work with the Mid Tier.. Considering empowering your Tier 0 users with a voice keyboard. It may cost a few bucks, but may speed up things considerably for them that it may overshadow their concerns about developing a muscle memory. Besides everyone these days loves a new toy

Re: Expanding Menus on open in Mid Tier

2017-06-07 Thread Joe D'Souza
The "Type Ahead" feature may also be a workaround for certain situations where the user requires to type a part of the value which will pop a list of similar values.. For most use cases this works as the user knows more or less what the value is supposed to look like.. Joe ___

Re: Outgoing email not creating worklog

2017-05-23 Thread Joe D'Souza
this entry to appear like it "disappeared" while what really may have happened is that it has been updated by some other transaction.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Monday, May 22,

Re: Outgoing email not creating worklog

2017-05-23 Thread Joe D'Souza
at some point and there was a loss of some of the transactional data during restoration? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Monday, May 22, 2017 10:35 AM To: arslist@ARSLIST.ORG Subject: Outgoing email

Re: archgid utility doesn't reflect new ids in workflow

2017-05-11 Thread Joe D'Souza
where it does not work, I'll be happy to share.. But for the most part as Doug mentioned, it is a very reliable tool and have been thankful for it being around on countless occasions.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist

Re: Is it a good idea to eliminate the use of Diary Fields?

2017-03-16 Thread Joe D'Souza
uot; type of entries if you wanted to if you did not want everything to show up in the default view.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, March 15, 2017 5:51 PM To: arslist@ARSLIST.ORG Subje

Re: BMC Engage

2017-02-07 Thread Joe D'Souza
I haven't been to an ENGAGE yet so can't comment on it but yes the WWWRUG were definitely worth it for a lot of reasons if you could afford the cost and expense associated to making to one.. So where would these "exchanges" be held at? Joe _ From: Action Requ

HSTS and Mid Tier

2016-11-10 Thread Joe Castleman
tibility increasing, and I wonder if or how others are dealing with this (beyond obtaining a waiver for HSTS non-compliance)? And I'm not sure I can/should use this venue for such a request, but is anyone else willing to click on that Communities link and vote this one up the flagpole? Brig

Re: Friday is Friday and the ARSlist remains where it is for another month +-

2016-10-07 Thread Joe D'Souza
Oh so we are still alive in this realm? Awesome! Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Sent: Friday, September 30, 2016 10:35 AM To: arslist@ARSLIST.ORG Subject: Friday is Friday and the ARSlist remains where

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

2016-09-23 Thread Joe D'Souza
That was "more or less" my understanding too - thank goodness a new account need not be created every time you are working on a different or a newer support contract.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of L

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

2016-09-21 Thread Joe D'Souza
To the best of my knowledge a developer account is not tied to a support contract so it remains active even as you switch customers so from one contract to another - correct? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

2016-09-15 Thread Joe D'Souza
hoping everything else remains the same on the new platform. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, September 13, 2016 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: Off Topic - Before the List is Gone

Re: Off Topic - Before the List is Gone!

2016-09-12 Thread Joe D'Souza
will be a similar experience once I resume using it.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver Sent: Thursday, July 28, 2016 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Off Topic - Before the List is Gone

Re: Bug in Dev Studio and/or Server 9.01

2016-08-17 Thread Joe D'Souza
Did you resolve this? If not I have an idea that may help. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, August 04, 2016 1:43 PM To: arslist@ARSLIST.ORG Subject: Bug in Dev Studio

Re: CMDB extension for Telecom Network

2016-07-19 Thread Joe D'Souza
it was further developed to incorporate newer classes that surfaced with time in the telecom market. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Harsh Sent: Tuesday, July 19, 2016 10:34 AM To: arslist@ARSLIST.ORG Subject

Re: Mid Tier Install Prerequisite - TOMCAT

2016-07-12 Thread Joe D'Souza
That is an excellent point. You do not get the web server administration module with the bundled Tomcat. You need to download that separately if you should need it later. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: Partial results on Company Field and then ARWARN 66

2016-07-12 Thread Joe D'Souza
not display the warning. But worth giving it a shot and see what it does for you. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of MalviyaSaurabh Sent: Tuesday, July 12, 2016 4:52 AM To: arslist@ARSLIST.ORG Subject: Partial

Re: Load balancing

2016-07-12 Thread Joe D'Souza
mean you need to send another signal to the AR Server immediately before or after the status check for the mid-tier using one of the available tools like arsignal or arcreateentry or something simlar.. Joe -Original Message- From: Action Request System discussion list(ARSList

Re: Mid Tier Install Prerequisite - TOMCAT

2016-07-12 Thread Joe D'Souza
as is possible.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, July 12, 2016 12:02 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Install Prerequisite - TOMCAT ** Those are some pretty old

Re: JOB: Sr. Remedy Developer- Temporary Position (Permanant Residents or US Citizens only)...

2016-07-11 Thread Joe D'Souza
!!!CORRECTION!!! There was a small edit on the web posting which by mistake mentioned this as a Full time job instead of Contract which resulted in a different web link... Please use this instead of the one in the original posting.. I apologize for any inconvenience.. Hi Joe

JOB: Sr. Remedy Developer- Temporary Position (Permanant Residents or US Citizens only)...

2016-07-11 Thread Joe D'Souza
process in any way and am only posting this only on behalf of Cindi Mitchell as she requested me to do so, so please direct your profiles as instructed below through the web link to ensure that she gets it in good time. Cheers Joe Quoting Cindi Mitchell, the requirements are as described

Re: Load balancing

2016-07-11 Thread Joe D'Souza
I was wondering if you could copy the arsignal and its supporting libraries where needed and use them to get a signal back on whether or not the AR System server is up or not responding.. Or use a utility like arcreateentry.. Joe _ From: Action Request System discussion list

Re: Mid Tier Install Prerequisite - TOMCAT

2016-07-11 Thread Joe D'Souza
to have the bundled Tomcat up and running. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Wu Sent: Monday, July 11, 2016 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Install Prerequisite - TOMCAT

Re: Remedy Scalability

2016-07-01 Thread Joe D'Souza
instead of having to logi in. navigate to the cache management and then flush. You could revise the script to include all the servers you wanted to flush the cache on so that one single press could do them all. I have used it a long time ago when working with 20+ servers successfully. Joe

Re: Remedy Scalability

2016-07-01 Thread Joe D'Souza
where you could get measurable statistics for each of these parameters in a single file. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jarl Grøneng Sent: Thursday, June 30, 2016 3:45 PM To: arslist@ARSLIST.ORG Subject: Re

Re: Results List Sort Order in Web

2016-06-29 Thread Joe D'Souza
in your mid-tier serer logs for any connection attempts made to the preference server that may be returning any sort of an error. I suspect you may have already done this. If not it may be worth taking a look at. Joe _ From: Action Request System discussion list(ARSList

Re: How to customize the CSAT survey url with the custom one including the Request ID?

2016-06-27 Thread Joe D'Souza
with it from the URL perspective. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek Sent: Thursday, June 23, 2016 12:16 AM To: arslist@ARSLIST.ORG Subject: Re: How to customize the CSAT survey url with the custom one including

Re: Remedy 9.0.01 - CPU utilization and write license issues

2016-06-27 Thread Joe D'Souza
a configuration of a heap size of at least about 4096 if not more. If you can share some statistics on your usage, it would give a better picture of what you might require in terms of web server sizing. Cheers Joe PS: I am assuming you have seperated your AR System application tier from your DB

Re: Results List Sort Order in Web

2016-06-27 Thread Joe D'Souza
and missed during backward compatibility between the web tier and the application tier. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Nall Sent: Monday, June 27, 2016 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: Results

Re: Remedy 9.0.01 - CPU utilization and write license issues

2016-06-27 Thread Joe D'Souza
Have you got more than one pre production environment (Development, Test, Training) with the same architecture as production so you could check if the CPU issue is happening on all of them? Or have you tested this only in Development? Joe -Original Message- From: Action Request System

Re: How to customize the CSAT survey url with the custom one including the Request ID?

2016-06-22 Thread Joe D'Souza
> for which redirection script suggested would work fine. Others understood you differently but it seems that is not the solution you are looking for either. So why don't you take some time and explain what you want by giving hardcoded example (example values of url) of what really needs to b

Re: How to customize the CSAT survey url with the custom one including the Request ID?

2016-06-21 Thread Joe D'Souza
Write a small redirection script to replace the window location to anything you want and use it as the error handler for page not found so it redirects it to the right page. Similar to when you do a redirection from http to https. Joe -Original Message- From: Action Request System

Re: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy

2016-06-17 Thread Joe D'Souza
So if you will an OLA and UPC is like an SLA to every task that needs to be performed by an internal or external group respectively. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, June 17, 2016 4:39

Re: Renaming the OOB Asset Roles

2016-06-16 Thread Joe D'Souza
that much more difficult and adding another small complexity to an upgrade process that BMC Software has been continually been trying to simplify. It is simply not worth the trouble. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: ARSList traction vs Communities...

2016-06-16 Thread Joe D'Souza
etc now than it was 2 or 3 years ago. So will change when the gear shifts from here to there later this year. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, June 16, 2016 3:01 PM

Re: Question - Service Now

2016-06-16 Thread Joe D'Souza
to the customers. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, June 16, 2016 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now ** Nope. The customer owns and maintains

Re: Question - Service Now

2016-06-16 Thread Joe D'Souza
ntly document. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard Sent: Thursday, June 16, 2016 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now You’re right – that’s difficult to do. Licensing c

Re: Question - Service Now

2016-06-16 Thread Joe D'Souza
I would think that too. I'm guessing what might have been done is while the physical systems may have been hosted at BMC's network, they may have used their own domain to web enable it? And probably have a private network to access the systems directly? Just a guess. Joe _ From

Re: ARSList traction vs Communities...

2016-06-16 Thread Joe D'Souza
works. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, June 16, 2016 2:42 AM To: arslist@ARSLIST.ORG Subject: Re: ARSList traction vs Communities... Hi Joe, I suggest you start using

Re: Question - Service Now

2016-06-16 Thread Joe D'Souza
have is not current and licensing models have changed quite a bit since the time I used to have access to the finanacial information of these systems. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard Sent: Wednesday

Re: Question - Service Now

2016-06-15 Thread Joe D'Souza
they would upfront about such incidents when and if it occurs unless it was quite fatal. It could mean a risk to their business and they would not want that. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday

Re: ARSList traction vs Communities...

2016-06-15 Thread Joe D'Souza
to allow all this. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Tuesday, June 14, 2016 5:12 PM To: arslist@ARSLIST.ORG Subject: Re: ARSList traction vs Communities... I suppose it's a matter of personal

Re: Question - Service Now

2016-06-14 Thread Joe D'Souza
Whether you like it or not, that exposes the system to a few more vulnerabilities than a system that is internal and intranet facing. So whether it is ServiceNOW's cloud or any other, it is the one risk you need to assume before investing in it. Joe _ From: Action Request System dis

Re: Question - Service Now

2016-06-14 Thread Joe D'Souza
of the system isn't exposed to the world if your system isn't internet facing. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, June 14, 2016 3:17 PM To: arslist@ARSLIST.ORG Subject: Question - Service

Re: Running ARSystem (9.1) on Windows 2012 R2 without a GUI

2016-06-14 Thread Joe D'Souza
I didn't quite understand the question as well. Dave, are you talking about not installing the ITSM suite, the Atrium Suite, SRM, etc but just the AR System? If so yes. Do not download the stack installer but just the AR System installer. Joe _ From: Action Request System

Re: ARSList traction vs Communities...

2016-06-13 Thread Joe D'Souza
user accounts there. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, June 10, 2016 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARSList traction vs Communities... ** For me, it looks revolves around

Re: Keeping the ARSList going as it is.

2016-06-10 Thread Joe D'Souza
Just did a few moments ago from my personal email.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein Sent: Tuesday, June 07, 2016 7:44 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping the ARSList going

Re: ARSlist Future

2016-06-10 Thread Joe D'Souza
to its resource than the dependence to be internet facing while doing so. Mobile app may just be that answer. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, June 07, 2016 7:58 PM To: arslist@ARSLIST.ORG Subject

Re: ARSList traction vs Communities...

2016-06-10 Thread Joe D'Souza
to catch my attention there.. Email however feels a lot more personal to me so I tend to respond to emails anyone sends me even though it's a 20+ year old system.. That apart from the ability to access it when offline is my pro stand for email rather than a web community. Joe -Original Message

Re: Upgrading Tomcat

2016-06-09 Thread Joe D'Souza
of required Java Runtime and you should be fine. Going anywhere outside the bounds of the main versions for supporting technologies like the database, internet server, Java Runtime is usually at your own risk although even that works some of the time. Joe -Original Message- From: Action

Re: Keeping the ARSList going as it is.

2016-06-07 Thread Joe D'Souza
How much does it cost to keep the list running though a financial year? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein Sent: Monday, June 06, 2016 8:23 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping the ARSList

Re: ARSlist Future

2016-06-07 Thread Joe D'Souza
e mobile or tabloid app for on and offline viewing and interaction with a community is the type of change I personally wouldn't mind loosing my email option to. In fact a free app should have been an option that should have made it years ago. Joe _ From: Action Request System discussion list(A

Re: ARSlist Future

2016-06-03 Thread Joe D'Souza
of that pie back and quickly before it looses most of it.. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse (Gmail) Sent: Thursday, June 02, 2016 7:43 PM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Future Hi Dan

OT: Windows XP Home Edition Recovery Disk..

2016-05-16 Thread Joe D'Souza
offered to try to fix her notebook for her.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Saturday, May 14, 2016 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Windows XP Home Edition

OT: Windows XP Home Edition Recovery Disk..

2016-05-14 Thread Joe D'Souza
with her notebook. Would anyone happen to have recovery disks for the same? Contact me offline if you do. Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the An

Re: I lost my father last evening..

2016-04-26 Thread Joe D'Souza
passing by occasionally playing music he loved – his favorite artist was an old American country singer who has slowly been forgotten called Jim Reeves, I recall one of his favorite song was “Welcome To My World”.. Joe _ From: Action Request System discussion list(ARSList

OT: I lost my father last evening..

2016-04-22 Thread Joe D'Souza
.. Please keep him in your prayers.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion .... technical topics to be covered?

2016-03-03 Thread Joe D'Souza
. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne Sent: Thursday, March 03, 2016 4:23 PM To: arslist@ARSLIST.ORG Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion technical topics

Re: AR Utilities Saga continues

2016-02-26 Thread Joe D'Souza
Carl! Long time.. Oh so I would need to find a 6.5 installer to use the older license key since it was licensed against a 6.5 instance of the AR Utilities if I want to try using that version? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: AR Utilities Saga continues

2016-02-24 Thread Joe D'Souza
with newer versions of the AR System. Would the old key work with the new version of the utilities and the new versions of ARS? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Monday, February 22, 2016 10:47 AM

Re: AR System Development Tools (RDS) and Windows 10 - Compatible??

2016-02-24 Thread Joe D'Souza
Thanks LJ. I have ARS 8.1.2 as well with SQL Express server 2K8 R2 on my current Windows 7 Professional Desktop at home which I am hoping to not blow up should I ever take up on the free Windows 10 upgrade that has been available for a while. Joe _ From: Action Request System

AR System Development Tools (RDS) and Windows 10 - Compatible??

2016-02-23 Thread Joe D'Souza
on "Windows 7 Professional" to Windows 10 where all the tiers - Server, Database (SQL Express) and Mid-Tier were installed on their personal device? Any trouble with that? Or was it all compatible? Joe ___ U

Re: Password visible in the arcarte.log file

2016-02-23 Thread Joe D'Souza
engineering to work on a hot fix. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Oldershaw, Peter Sent: Tuesday, February 23, 2016 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Password visible in the arcarte.log

Re: Why are so many on 7.6.4?

2016-02-22 Thread Joe D'Souza
are already on 7.6.04. So if your pain point was largely related to a pre 7.6.04 to a 7.6.04, your path forward from 7.6.04 to 8.x and then 9.x should be a lot easier as the success of these 2 major upgrades after 7.6.04 largely depends on just your data migration and upgrade strategy. Joe

Re: Password visible in the arcarte.log file

2016-02-22 Thread Joe D'Souza
Just for my info, what method of authentication are you using? Internal AR System? LDAP Authentication? SSO? By any chance did you get a chance to switch between these methods and see if you get the same result? Cheers Joe -Original Message- From: Action Request System discussion list

Re: Looking for a Position

2016-02-09 Thread Joe D'Souza
I am looking for a new contract as well. Any leads will be appreciated as always. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Davis Sent: Sunday, February 07, 2016 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Looking

Re: Remedy 9.x and Amazon Web Services

2016-01-29 Thread Joe Castleman
That's what we've got, several custom apps (comprising thousands of objects); there's no help desk involved. Migrating our existing system to another platform in the allotted time is one thing, but converting to ITSM or some other solution isn't feasible right now. Joe On Thu, Jan 28, 2016 at 9

Re: Remedy 9.x and Amazon Web Services

2016-01-26 Thread Joe Castleman
. Svr. 2008. We are not using ITSM nor any other OOTB apps -- all custom-built. Based on what I've seen, the AWS EC2 product offers a Windows Server platform with various flavors of MS-SQL. Thanks, Joe Castleman On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II < warrenbaltim...@gmail.

Re: Remedy 9.x and Amazon Web Services

2016-01-26 Thread Joe Castleman
Thanks Keith. Are you using EC2? Joe On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith <ksincl...@shoppertrak.com> wrote: > ** > > Hi Joe, > > > > We’ve had to move our Remedy environments to AWS but we’re running Linux. > We had all kinds of little weird problems

Re: Remedy 9.x and Amazon Web Services

2016-01-26 Thread Joe Castleman
have no idea about the pricing, but (given their change review board etc.) I am guessing it could not possibly be cheaper than maintaining everything ourselves, like we're doing today. Joe On Tue, Jan 26, 2016 at 2:45 PM, Sinclair, Keith <ksincl...@shoppertrak.com> wrote: > ** > > A

Re: Intermittent ARERR 623 - v7.6 and v9

2016-01-12 Thread Joe D'Souza
There is a configuration parameter to suppress warnings and error messages. It would mean it would suppress 623 even in other scenarios. You could try it and see if that is an acceptable solution. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList

Re: How to migrate any Service Now project to Remedy?

2016-01-12 Thread Joe D'Souza
Is SNOW on premise? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein Sent: Tuesday, January 12, 2016 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: How to migrate any Service Now project to Remedy

Re: AR System Email Mailbox Configuration

2015-12-10 Thread Joe D'Souza
Might be your cache acting up since you imply it works on the user tool - flush the mid tier cache and check. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous Sent: Wednesday, December 09

Re: Is the list functioning??

2015-11-24 Thread Joe D'Souza
Yes it was just a slow weekend it looks like.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, November 23, 2015 5:01 PM To: arslist@ARSLIST.ORG Subject: Re: Is the list functioning?? ** seems

Re: Is the list functioning??

2015-11-24 Thread Joe D'Souza
If it was it was not directly the list server as I heard it was working fine. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, November 23, 2015 11:44 PM To: arslist@ARSLIST.ORG Subject: Re: Is the list

Is the list functioning??

2015-11-23 Thread Joe D'Souza
I do not think I have received any emails for a while now (at least since Saturday) Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

OT: To all of my friends in Paris

2015-11-15 Thread Joe D'Souza
Same here.. Mathew Laurenceau, I hope you and those you know are safe.. Thought of you and others I know from France as soon as I heard about it late Friday night... Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: Verizon Walnut Creek,CA Remedy position

2015-10-24 Thread Joe D'Souza
Same here - the rate they are trying to find a candidate doesn't even make sense if the job is mostly remote. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Friday, October 23, 2015 9:17 PM To: arslist

Re: Verizon Walnut Creek,CA Remedy position

2015-10-23 Thread Joe D'Souza
I have had some contact with a couple of recruiters too and the rates seem below current average rates that most recruiters that contacted me have quoted. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Samuel

Re: RoD limitations...

2015-10-08 Thread Joe D'Souza
features at all - just a difference in operation policies. Thanks again. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Thursday, October 08, 2015 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: RoD limitations

Re: Character field data base name is showing as Database ID

2015-10-08 Thread Joe D'Souza
that if a duplicate record exist with the same database name as you describe, to handle that duplicate by using its database ID as the name to prevent an absolute error resulting in an import error. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: Logout user after session timeout.

2015-10-07 Thread Joe D'Souza
it will work or they will agree, but it doesn't hurt to ask. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, October 07, 2015 5:03 AM To: arslist@ARSLIST.ORG Subject: Re: Logout user after

Re: RoD limitations...

2015-10-07 Thread Joe D'Souza
on the underlying DB's or OS. So assuming that things change, ideas evolve, systems get smarter, (users get dumber :-) ), I was wondering what has changed. In fact it would be nice to know what were the differences between the two as the versions advanced from the time RoD was first born.. Joe

RoD limitations...

2015-10-07 Thread Joe D'Souza
With 8.x, and 9.x, are there anything more or less that is lost feature wise? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Issue with date range for a report in ARS v8.1

2015-10-04 Thread Joe D'Souza
Have you logged SQL to see the query that is sent to the backend? I am wondering if it does not like military style date formats. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nyall McCavitt Sent: Friday, October 02, 2015

Re: Attachment from Siebel to Remedy

2015-09-16 Thread Joe D'Souza
are trying to attempt. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ahamed Koya RC_SA Sent: Wednesday, September 16, 2015 3:22 AM To: arslist@ARSLIST.ORG Subject: Attachment from Siebel to Remedy ** Hi Folks

Re: Question on overlays - when?

2015-09-15 Thread Joe D'Souza
7.6.4 to be precise.. 7.6.3 did not have it although the DB schema was already readied for it. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, September 11, 2015 11:11 AM To: arslist@ARSLIST.ORG Subject

Re: Minor cosmetic bug within the Expression Editor while using the MINUTE() Function...

2015-08-28 Thread Joe D'Souza
if that problem still continues but when I addressed it to Doug during the San Jose Rug 3 years ago, Doug acknowledged that it was one of the things left out of the utility that might need to be fixed. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: Minor cosmetic bug within the Expression Editor while using the MINUTE() Function...

2015-08-27 Thread Joe D'Souza
I did a quick check on all functions and processes to see if I see similar behavior and found those. Honestly had not noticed the process ones before too. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent

Re: Minor cosmetic bug within the Expression Editor while using the MINUTE() Function...

2015-08-25 Thread Joe D'Souza
to be an oversight from the developers of the Developer Studio. I wonder if there is a configuration file somewhere within the Developer Studio's installation path that we can modify ourselves to change this behavior to what is expected.?? Joe _ From: Action Request System discussion

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