Supported ARS Versions

I have been off the list for awhile and I was wondering what are the current supported versions of the ARS? Thanks Kyle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com

Re: Last Time Form Accessed

) and we are up to a few million rows in that form. The basic idea works just fine. Reporting via ARS can be more than a bit painful, but when I need to do "big counts" I will use Direct SQL to get the job done. HTH -- Kyle Whitley Systems Support Specialist Office of Information an

Last Time Form Accessed

Is there a way to determine when a form was last accessed, not the last time a record was modified? Thanks Kyle -- Kyle Whitley Systems Support Specialist Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia

Re: 7.1 available today?

ive for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Tuesday, September 04, 2007 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? Where is the "What's new in 7

Re: 7.1 available today?

__ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______ UNSUBSCRIBE or access ARSlist Archives at w

Re: OT-BMC buys software company - RealOps

I second that Mike Kyle Mike White wrote: ** I can't help but feel bad for RealOps users... Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Inactive hide details for "Sanford, Claire" <[EMAIL PROTECTED]>"Sanford, Claire" <[EMAIL PROTECTED]> *"

archgid.solaris and ITSM 5.6 Upgrade

anks ARS 7.0.1 Oracle Solaris -- Kyle Whitley Systems Support Specialist Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist A

Re: ARCHGID for ARS 7.x

Thanks, I was able to login into the BMC Developer site and download a copy. Thanks Kyle Ian Trimnell wrote: ** Kyle Whitley wrote: I do have the email engine installed. Where is it in the email engine install? Thanks Kyle Kyle I have just upgraded our production server to V7 and the

Re: ARCHGID for ARS 7.x

ail [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Internet http://bsm.mansolutions.nl On 6/26/07, *Kyle Whitley* <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>> wrote: Does anyone have a copy of this. I am doing an upgrade of the ITSM 5.5 apps and need this

ARCHGID for ARS 7.x

Does anyone have a copy of this. I am doing an upgrade of the ITSM 5.5 apps and need this utility to step through the installation upgrades. Thanks Kyle -- Kyle Whitley Systems Support Specialist Office of Information and Instructional Technology (OIIT) Board of Regents of the University

Diary Field Data after HD 5.5 case Submission

esk 6? Thanks Kyle -- Kyle Whitley Systems Support Specialist Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archiv

Weirdness and the Worklog

not getting cleared and the worklog is displaying that info. Thanks Kyle ARS 6.3 p 21 ITSM 5.5 ARS User Client 7.0.1 p 2 -- Kyle Whitley Systems Support Specialist Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia

Re: Modify All Nulls Description Field = Possible Bug?

Stories at Yahoo! Games. http://sims.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.o

Re: Support Contracts and Escalations and Case Creations A la carte

ot to have 7x24 coverage but I can see going forward it will be a requirement ! hth, Susan On 6/6/07, *Kyle Whitley* <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>> wrote: Joanne, How was this arranged and was this prior to the BMC? Thanks Kyle

Re: Support Contracts and Escalations and Case Creations A la carte

, since the coverage helped to realize the upgrade during off hours, which kept my users happier. HTH Joanne Mansur Client Systems Analyst Northeastern University Phone\617.373.3295 Fax\617.373.5985 [EMAIL PROTECTED] *Kyle Whitley <[EMAIL PROTECTED]>* Sent by: "Action Request System disc

Re: Support Contracts and Escalations and Case Creations A la carte

- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, June 06, 2007 8:16 AM To: arslist@ARSLIST.ORG Subject: Support Contracts and Escalations and Case Creations A la carte Just wondering if anyone has be given any a la carte suppo

Support Contracts and Escalations and Case Creations A la carte

agreed upon support level. If I needed to escalate a case and I was on the basic support plan, could I escalate an urgent case based upon some per incident fee? If so what are the prices for doing such an escalation or creation of cases? Thanks -- Kyle Whitley IT System Support Professional

Who ran a query?

Is there a way to tell from the administrators point of view (not a DBA) who ran a particular query, or who is running query's against a particular remedy server? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Boa

Re: Argh! email engine just spamed all users!

_This posting was submitted with HTML in it___ -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia

Re: Login.jsp or Login_Common.jsp and Authentication Error Message

ch002) -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archiv

Login.jsp or Login_Common.jsp and Authentication Error Message

e is entered into the login page. Any ideas? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Ge

Apache Error on WebServer Start

seen this before with Apache? Mid tier still works, but just wondering about them. -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia

Re: Flash boards Error after ARS 7.0.01 patch 002 Upgrade

That took care of the issue. Thanks Kyle Thomas Bean wrote: Just change to reference the correct path on your system to the /jre/lib/fonts directory. - Original Message - From: "Kyle Whitley" <[EMAIL PROTECTED]> Newsgroups: gmane.comp.crm.arsystem.general To:

Re: Flash boards Error after ARS 7.0.01 patch 002 Upgrade

Now I am on the same page. Thanks for the clarification. Kyle Thomas Bean wrote: Just change to reference the correct path on your system to the /jre/lib/fonts directory. - Original Message - From: "Kyle Whitley" <[EMAIL PROTECTED]> Newsgroups: gmane.comp.crm.ars

Re: Flash boards Error after ARS 7.0.01 patch 002 Upgrade

ib/fonts"; export CATALINA_OPTS This resolved the "NoClassDefFoundError" for me. --Thomas - Original Message ----- From: "Kyle Whitley" <[EMAIL PROTECTED]> Newsgroups: gmane.comp.crm.arsystem.general To: Sent: Tuesday, May 08, 2007 13:51 Subject: Flash

Flash boards Error after ARS 7.0.01 patch 002 Upgrade

(HttpServlet.java:689) javax.servlet.http.HttpServlet.service(HttpServlet.java:802) -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia

Re: Receiving duplicate email notifications from Remedy

ge Admin and sent me these entries. Gary __20060125___This posting was submitted with HTML in it___ -- ~Yup, it's me! __20060125___This posting was submitted with HTML in it___ -- Kyle Whitley IT System Support Professional Office

Re: Receiving duplicate email notifications from Remedy

these entries. Gary __20060125___This posting was submitted with HTML in it___ -- ~Yup, it's me! __20060125___This posting was submitted with HTML in it___ -- Kyle Whitley IT System Support Professional Office of Informat

Re: Receiving duplicate email notifications from Remedy

om: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Friday, May 04, 2007 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: Receiving duplicate email notifications from Remedy I can't seem to find the workflow that tells the Email Engine to n

Re: Receiving duplicate email notifications from Remedy

I can't seem to find the workflow that tells the Email Engine to not process the message again. Is this set through the Email Engine itself and not through workflow (active links, escalations, or filters)? Kyle Whitley wrote: My environment is Solaris and Oracle. We checked to make sur

Re: Receiving duplicate email notifications from Remedy

servers in a Server Group environment? If so, make sure that the Email engine is only running on one of the servers in the group. Leonard -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Thursday, May 03, 2007

Re: Receiving duplicate email notifications from Remedy

20. It seems when we restart the email engine service it fixes the problem temporarily but then a few hours later it starts happening again. Thanks -- ~Yup, it's me! __20060125___This posting was submitted with HTML in it___ -- Kyle Whitley

Will a Warning Message stop an Escalation

Will a warning message filter stop an escalation from running? I know error messages will, just didn't know if a warning would or not? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the Unive

Install of ARS 7 Client

way to keep the users macros, reports, etc. Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia

Re: Table Report and Run Process

EXTERNAL_field = "'1'="""+$column_Value$+"""" else EXTERNAL_field = $EXTERNAL_field$+" OR '1'="""+$column_Value$+"""" -- Kyle Whitley IT System Support Professional Office of Information and Instructio

Re: Table Report and Run Process

he single GUID value. Sure it is a long way around the barn, but it would scale farther than the 2k (or 4k) character limit in the EXTERNAL() operator. (and you would likely need/want something to delete those GUID flagged records at some point too.) HTH.

Re: Table Report and Run Process

e end result you're looking for. I'd be happy to explain further if you want to explore that method. *Kyle Whitley <[EMAIL PROTECTED]>* Sent by: "Action Request System discussion list(ARSList)" 03/28/2007 03:33 PM Please respond to arslist@ARSLIST.ORG To

Re: Table Report and Run Process

do a Push for each Entry ID and then do the report from the join with a GUID value you use to "mark" the set of records in the Join with. And I think it could be even more complicated than that too. But I hope that gets you a good start on your efforts. :) HTH< -- Kyle Whitley IT

Re: Table Report and Run Process

et tricky enough with the advanced mode and your design for your table field then I think you can get the Window Open action to point at the same data set that the Table Field does with a little effort. With a little more effort I think you could even only run the report on the rows that the user

Table Report and Run Process

output go? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist A

Re: Oracle Client for ARS 7.0.1 Upgrade

client. Axton Grams On 3/27/07, patrick zandi <[EMAIL PROTECTED]> wrote: ** I bellieve that is correct. From testing that seems to be the main issue.. check the compatibility listing. On 3/27/07, Kyle Whitley <[EMAIL PROTECTED]> wrote: > We are in the process of doing an upgrade fro

Oracle Client for ARS 7.0.1 Upgrade

We are in the process of doing an upgrade from ARS 6.3 patch 20 to ARS 7.0.1 patch 1. Is it true that the Oracle 10gR2 client is required for installation. We have a remote database that is Oracle 9.2. Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and

Solaris Server Sizing Recommendations

Anyone have and server sizing recommendations for a Solaris environment for a small to medium implementation or ARS 7.x and ITSM 7. The sizing docs I got from BMC support only show one Solaris config that is for a large implementation, (much larger than what I am interested in)? -- Kyle

Re: Monitoring Remedy Servers and Services

-Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, March 14, 2007 4:21 PM To: arslist@ARSLIST.ORG Subject: Monitoring Remedy Servers and Services Just wondering what everyone monitors for Reme

Re: Monitoring Remedy Servers and Services

and db are running. - Jarl On 3/14/07, Kyle Whitley <[EMAIL PROTECTED]> wrote: Just wondering what everyone monitors for Remedy servers and services to determine if everything is up and running correctly. Also what services are you looking at to determine up time, such as arserverd. I th

Monitoring Remedy Servers and Services

into processes? Solaris Oracle ARS 6.3 and 7.x ITSM 6 -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia

Re: Additional information about DST event and how it affects AR System

What I meant to say was if we are "not" setting a TZ for our clients that we will not experience the issues below Thanks Kyle Kyle Whitley wrote: For AR System 6.03 or 6.0.1: "If your client and/or server needs to be set to use a United States time zone, you will need to load

Re: Additional information about DST event and how it affects AR System

384 _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- Kyle Whitley IT System Su

Re: Mid Tier Install Non Root

--Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Thursday, March 08, 2007 8:12 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Install Non Root This is not documented in the installation docs is it? If so could someon

Re: Mid Tier Install Non Root

is on port 8080 we can restart it with our normal unix login. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, March 07, 2007 12:20 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Install Non Root

Mid Tier Install Non Root

I know the server can be installed as non root, but can the mid tier be installed as non root as well? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia

Re: Emal Engine No Incoming/Outgoing Messages

IST.ORG Sender: "Action Request System discussion list(ARSList)" From: Kyle Whitley <[EMAIL PROTECTED]> Subject: Re: Emal Engine No Incoming/Outgoing Messages In-Reply-To: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=ISO-8859-1; format=

Re: Emal Engine No Incoming/Outgoing Messages

but different patch and it works fine. Anyone had any issue with getting the email engine stopped and started on solaris? It seems like every now and then it wants to hang up or not shutdown correctly. Kyle Kyle Whitley wrote: Thanks...will take a look at this ASAP Kyle patrick zandi

Re: Emal Engine No Incoming/Outgoing Messages

String :: Remedy-App-Service-Password from the ar.conf plop it into the com.remedy.arsys.emaildaemon.remedy.Authentication= make sure there are no Returns in it.. and ./emaild.sh stop email engine will startup and comm will start.. hope that helps On 3/2/07, *Kyle Whitley* <[EMAIL PROTEC

Re: Emal Engine No Incoming/Outgoing Messages

ope that helps, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Thursday, March 01, 2007 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: Emal Engine No Incoming/Outgoing Messages Tony Worthington wrote:

Re: Emal Engine No Incoming/Outgoing Messages

nning a reinstall. Kyle Grooms, Frederick W wrote: What does the emaild log show? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Thursday, March 01, 2007 1:35 PM To: arslist@ARSLIST.ORG Subject: Re:

Re: Emal Engine No Incoming/Outgoing Messages

Seems like it has something to do with Patch 20one of the other dev servers on Patch 17 is working correctly in the same configuration. Had anyone heard of issues with the email engine install with Patch 20. We are on Solaris. Thanks Kyle Kyle Whitley wrote: Tony Worthington wrote

Re: Emal Engine No Incoming/Outgoing Messages

Tony Worthington wrote: Is your SMTP port open? 25 usually.. That is what they tell me. Thanks -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia

Re: Emal Engine No Incoming/Outgoing Messages

previous configuration using MAPI broke. We switched to SMTP and that fixed it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Thursday, March 01, 2007 12:39 PM To: arslist@ARSLIST.ORG Subject: Emal Engine No

Emal Engine No Incoming/Outgoing Messages

has helped. I am thinking this is an issue with the TCP port number, in the Email Daemon config, but I am not sure. We did had to open up ports for the ar server and mid tier so we could connect via windows and web. Any ideas. Thanks Kyle -- Kyle Whitley IT System Support Professional

Re: 5.x ARS Client Silent Un Install ?

Anyone? Kyle Whitley wrote: Is it possible to perform a silent uninstall to automate the uninstall of the 5.x user tool? We are upgrading our clients to the 7.x client doing a silent install and would like to remove the old client silently if possible. Thanks Kyle -- Kyle Whitley IT

5.x ARS Client Silent Un Install ?

Is it possible to perform a silent uninstall to automate the uninstall of the 5.x user tool? We are upgrading our clients to the 7.x client doing a silent install and would like to remove the old client silently if possible. Thanks Kyle -- Kyle Whitley IT System Support Professional Office

Re: License Question: Helpdesk vs ServiceDesk

mple > if I were to apply service desk floating licenses to my Helpdesk 6 > server, would I be able to use those licenses? > > Thanks > > Kyle > > -- Kyle Whitley > IT System Support Professional > Office of Information and Instructional Technology

Re: License Question: Helpdesk vs ServiceDesk

those licenses? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access

License Question: Helpdesk vs ServiceDesk

Will service desk (ITSM 7) licenses work with Helpdesk 6? For example if I were to apply service desk floating licenses to my Helpdesk 6 server, would I be able to use those licenses? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional

Mid Tier Maintenance Page

Does anyone use a mid tier maintenance page when doing system maintenance or during unexpected downtime? If so, how are you accomplishing this. Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the

Re: Remedy 6.3 Patch 20 ( DST )

use flashboards. Richard __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Boar

Re: Remedy 6.3 Patch 20 ( DST )

__20060125___This posting was submitted with HTML in it___ -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia

Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....

UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board

Why not to change Status values?

but I was looking for something "official" if it exists. Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the Universi

Re: Uninstall of 7.0.x client w/ Crystal may cause corruption of MSFT apps

Service Management Business Unit BMC Software, Inc. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Kyle

Verifying that ARS 6.3 Patch 20 Worked DST

Is there a way to verify that the fixes that were applied in patch 20 actually fixed the DST issue? Solaris Oracle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia

Re: Comparing feild lengths - Resolved

- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Friday, January 26, 2007 8:53 AM To: arslist@ARSLIST.ORG Subject: Re: Comparing feild lengths They are characterthey should be integer shouldn't they? Kyle Lucero, Michelle

Re: Comparing feild lengths

D] On Behalf Of Kyle Whitley Sent: Friday, January 26, 2007 8:34 AM To: arslist@ARSLIST.ORG Subject: Comparing feild lengths I have two temp fields that I have created some workflow to compare length between the two. First field is set by the user when they type in a value, the second field i

Comparing feild lengths

p1 needs to be 8 characters or greater". This works fine until ztemp1 is double digits. ARS 6.3 Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the Universit

Re: Anyone run ITSM 5.5 against ARS 7.0.1?

Anyone using this or have seen this work. Thanks Kyle Kyle Whitley wrote: Just wondering if anyone has ran the ITSM 5.5 applications on ARS 7.0.1? We plan on upgrading the apps, but this would happen after the ARS is upgrade across all our servers. Thanks Kyle -- Kyle Whitley IT

Re: 5.x User Client Against 7.x AR Server

hat is proprietary or legally privileged. If you received this message in error, please notify us and delete the original message. You must obtain permission from Thrivent Financial to use its logo on all materials. Failure to do so could result in legal action. *Kyle Whitley

Anyone run ITSM 5.5 against ARS 7.0.1?

Just wondering if anyone has ran the ITSM 5.5 applications on ARS 7.0.1? We plan on upgrading the apps, but this would happen after the ARS is upgrade across all our servers. Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT

Re: 5.x User Client Against 7.x AR Server

sumed the opposite in the case of the user tool. Axton Grams On 1/23/07, *Kyle Whitley* <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>> wrote: I wanted to know for a lot of the reasons Robert mentioned. I always thought it was better to use an older

Re: 5.x User Client Against 7.x AR Server

3 client against our 5.1.1 server, as it handled search results considerably better), but not the other way round. Regards Dave On 22/01/07, *Kyle Whitley* <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>> wrote: Anyone know if the 5.x user client will work against a 7.x

5.x User Client Against 7.x AR Server

Anyone know if the 5.x user client will work against a 7.x AR Server? I know it wouldn't be officially supported. Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Ge

Re: Mid-tier prefetch scripts

base of our end users that access the mid-tier interface. Axton Grams On 1/18/07, *Kyle Whitley* <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>> wrote: Is this only for ARS/Mid Tier 7.x and ITSM 7.x ? The only prefetch script I have seen is a perl script not anythi

Re: Mid-tier prefetch scripts

strator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- Kyle Whitley IT System Su

How to not include weekends in query?

earch, but it is eluding me at this point. Any help would be appreciated. Thanks Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Ge

Re: Mid Tier Access Logging/Usage

incremental counter on an underlying table created specifically for this. Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Kyle Whitley <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, January 3, 2007 1:25:11 PM S

Mid Tier Access Logging/Usage

when and whom accessed the mid tier not what form they were accessing. Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Ge

Re: Perfomance Metrics - How do measure this?

helps. :) Candace -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Tuesday, January 02, 2007 11:06 AM To: arslist@ARSLIST.ORG Subject: Perfomance Metrics - How do measure this? I am in the need of creating/gathering

Perfomance Metrics - How do measure this?

Status History values of Assigned and Resolved as well. What does everyone else do? Bye the way I would rather use something that is already there instead creating some custom counter to keep track of this, though that is an option. I am using Helpdesk 6.0. Thanks Kyle ARS 6.3 HD 6.0 -- Kyle

Re: ITSM 6 When will it be unsupported?

major versions. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, December 20, 2006 7:06 AM To: arslist@ARSLIST.ORG Subject: ITSM 6 When will it be unsupported? Does anyone have any idea on when the I

ITSM 6 When will it be unsupported?

Does anyone have any idea on when the ITSM 6 apps will be de-supported? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia

Auto Closing a Message Window

Is it possible to close a Message window without user interaction? For example, a message window would be auto closed after another form loads. Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the

Re: Please Wait PopUp on Mid Tier

J. CARTER -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Tuesday, November 14, 2006 9:06 AM To: arslist@ARSLIST.ORG Subject: Please Wait PopUp on Mid Tier I know this has been discussed before, but I was wo

Please Wait PopUp on Mid Tier

complished. Just wondering if anyone is using this type of functionality and would willing to share with the list an example. Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System

Form Background Image Formats

custom jpeg files but I would think a gif would be smaller file? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia

Re: Mid Tier - Long Applet Load Time - pre-cache

m discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kyle Whitley Sent: Wednesday, October 18, 2006 8:24 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time - pre-cache Has anyone gotten this script to work with https? It seems to work fine on web server without https,

Re: Mid Tier - Long Applet Load Time - pre-cache

access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology

Re: Launching Email Client from Button within ARS

the appropriate email client with the to field filled in. Not sure if this is possible from a remedy stand point but maybe points you in the right direction. Bob Halstead -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle

Re: Launching Email Client from Button within ARS

Anyone got any ideas? Thanks Kyle Kyle Whitley wrote: Is it possible to launch a users email client with the TO: populated via a button AL action. This would be used on the mid tier and client. Very similar to what happens when you click a "Contact Us" link on a website. Cou

Launching Email Client from Button within ARS

ay to get this done? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or acce

Re: ARS/ITSM 7 Time to Implement at Your Site

you have to consider the data that exists in your current system. Even if you convince the business to change, you will have legacy data that will have to be dealt with, one way or another. On 10/9/06, Kyle Whitley <[EMAIL PROTECTED]> wrote: We use Helpdesk and Change Management. Lookin

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