Sub Administrator delete records permissions

2013-01-08 Thread Rick Westbrock
the Delete menu item enabled already (I can delete records as a full administrator just fine). ARS 7.6.04 SP2 on Windows 2008 -Rick ___ Rick Westbrock QMX Support Services ___ UNSUBSCRIBE or access

Re: Long Running Query

2013-01-08 Thread Rick Cook
My guess would be that it is refreshing the Overview Console. If you have lots (like 100,000+) being returned, this constantly refreshing table will bog your system down. You might look at reducing table sizes, modifying the query, adjusting indexes, or all three. Rick On Tue, Jan 8, 2013

Re: Sub Administrator delete records permissions

2013-01-08 Thread Rick Westbrock
I neglected to mention that this is for custom forms only, nothing OOTB. The Sub Admin user can't see the Delete button on the mid-tier but it can see the Actions Delete option in the user tool. -Rick ___ Rick Westbrock QMX Support Services From: Rick

Re: Sub Administrator delete records permissions

2013-01-08 Thread Rick Westbrock
that it does work in the WUT just fine. I was hoping to avoid adding a button plus AL because there are multiple forms where deleting records will be required. -Rick ___ Rick Westbrock Support to SPAWAR - IT Service Management Project, Code 54520 QMX Support

Re: ARS, Atrium, ITSM, etc. 7.6.04 and patches 003 and 004...

2013-01-08 Thread Rick Cook
0.o Never seen that suggestion before. I assume that flushing the MT cache and such has been tried and didn't work? Rick On Tue, Jan 8, 2013 at 11:15 AM, Anthony Jurado Jr ajur...@us.ibm.comwrote: ** quote from ticket - bring up the form in Dev. Studio, remove these menu fields (one

Re: Sub Administrator delete records permissions

2013-01-08 Thread Rick Westbrock
for the form in question. I tested again after enabling that and now I can see the Delete button in the mid-tier and can now delete records. Thanks Jason! -Rick ___ Rick Westbrock Support to SPAWAR - IT Service Management Project, Code 54520 QMX Support

Re: Sub Administrator delete records permissions

2013-01-08 Thread Rick Westbrock
people forms where the form-level permissions are already very strict anyway and in fact I believe they are hidden forms for everyone. -Rick ___ Rick Westbrock Support to SPAWAR - IT Service Management Project, Code 54520 QMX Support Services Office (619) 524

Re: Sub Administrator delete records permissions

2013-01-08 Thread Rick Westbrock
but not the user tool. If it is working as designed I would argue that it's a flawed design. -Rick ___ Rick Westbrock QMX Support Services From: Rick Westbrock [mailto:rwestbr...@qmxs.com] Sent: Tuesday, January 08, 2013 1:05 PM To: 'arslist@ARSLIST.ORG

Re: Basics of Collision Detection Tool config

2012-12-10 Thread Rick Cook
the Approval Mappings on one of your approval gates (probably a Business level one) to be CI based. This can take some work, depending on whether you go by CI class or (not recommended) CI-level Approvals. Rick On Mon, Dec 10, 2012 at 12:42 PM, Mancinelli, Rossella rpmancine...@cvty.com wrote: ** I

Re: AR System Application server terminated

2012-12-07 Thread Rick Westbrock
the approval engine. The details about that error are in an associated message. This message indicates that the error was fatal, and the approval engine is shutting down. Hope that helps, Rick Rick Westbrock Support to SPAWAR – IT Service Management Project, Code

Re: Rejection of Changes and reason why

2012-12-05 Thread Rick Cook
Michael, the comments would be stored as part of the Approval Signature record, not the Change itself. If you go to the Approvals tab (Classic view) and look at the Rejected approvals there, do the comments appear on the Signature record available in that table? Rick On Wed, Dec 5, 2012 at 8

Re: CMDB 7.6.04 Update Assets to In Inventory

2012-12-03 Thread Rick Trevino
Phil, the only way I found to automate the inventory process was to develop staging form and workflow, Rick it works great once you have it set up correctly, Rick On Thu, Nov 29, 2012 at 9:55 AM, Phil philip.bouc...@logica.com wrote: ** Hi, I'm looking for an automatic process to run

Re: Problem comparing date/time field to $DATE$ in a filter

2012-11-28 Thread Rick Westbrock
and understand why certain workflow was written the way it was. Thanks, Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, November 28, 2012 5:36 AM To: arslist@ARSLIST.ORG Subject: Re: Problem

Re: Does $VUI$ work in 7.6.04?

2012-11-28 Thread Rick Westbrock
means it should still be supported. I would be surprised if they removed that keyword in a service pack release, did it work for you pre-SP3? -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Keith fawcett Sent: Tuesday

Re: Problem comparing date/time field to $DATE$ in a filter

2012-11-28 Thread Rick Westbrock
/selected in the form and the evaluated value of $DATE$ on the client will both be in the client's time zone I think that would take care of it nicely. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Wednesday, November 28

JOB: Senior Remedy Consultant seeking contract position

2012-11-28 Thread Rick Cook
as part of that position. How that is structured is open to discussion. Email me privately for an updated resume, and I look forward to hearing from you. Rick Cook Senior Remedy Consultant 253-278-4112 ___ UNSUBSCRIBE

Problem comparing date/time field to $DATE$ in a filter

2012-11-27 Thread Rick Westbrock
) I would be grateful. I know that $DATE$ is evaluated on the server since it's in a filter but it shouldn't matter which time zone a user is in because the date part of that field should be the same (except possibly between midnight and 3am EST if the filter is using the client value). Thanks, Rick

Re: OT - Twinkies! Oh No!

2012-11-17 Thread Rick Cook
Just saw a guy buy the entire inventory of a local store (filled a shopping cart). He was going to sell them on EBay. Rick On Nov 17, 2012 8:53 AM, Gordon Frank gjj...@comcast.net wrote: ** http://www.wired.com/underwire/2012/11/twinkies-pop-culture?pid=8568

Re: Weird FTS issue

2012-11-14 Thread Rick Cook
I would look for some other reason. First thing that came to mind was the Oracle setting for CLOB storage. Rick On Nov 14, 2012 8:13 AM, William Rentfrow wrentf...@stratacominc.com wrote: ** This is ARS 7.6.04 patch 003 running on Suse linux. ** ** We have 4 systems – Dev, Test, Cat

Re: Another WWRUG Question - Refunds for Cancellation?

2012-10-27 Thread Rick Cook
Natalie, to answer your question, the policy historically has been that there are no refunds unless the conference itself is canceled (which has happened). Transferring a registration to someone else in your company has been allowed in the past, but in the end, that is Dan's call to make. Rick

Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

2012-10-24 Thread Rick Cook
Yes. Rick On Oct 24, 2012 10:45 AM, Julie Sellers julsell...@yahoo.com wrote: ** Yes -- *From:* Susan Palmer suzanpal...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Wednesday, October 24, 2012 10:36 AM *Subject:* You need to VOTE on the thread: Bring back

Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

2012-10-24 Thread Rick Sharp
Yes From: Susan Palmer suzanpal...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, October 24, 2012 8:36 AM Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013 ** Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is reflecting what was seen

Re: Colorado Springs, CO

2012-10-24 Thread Rick Sharp
stack up to the rest of the country? - Original Message - From: Joe Martin D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Tuesday, October 23, 2012 4:37:10 PM Subject: Re: Colorado Springs, CO ** I agree with Rick.. I have been to CO and love it there, but the weather can be so

Re: JOB: Colorado Springs, CO

2012-10-23 Thread Rick Cook
Factors: 1) Colorado Springs is a beautiful place, but is kinda remote and not everyone's cup of tea. 2) Spending the winter someplace cold might not appeal to some. 3) Yes, the market is pretty strong. Rick On Tue, Oct 23, 2012 at 11:40 AM, Lisa Kemes lisa.ke...@gmail.com wrote: ** That's

Re: Colorado Springs, CO

2012-10-23 Thread Rick Cook
customers, not the cheapest body. It is our job to provide that value. In the words of Matt Black: Good, Fast, Cheap. Pick any two. Rick On Tue, Oct 23, 2012 at 12:03 PM, Pierson, Shawn shawn.pier...@sug.comwrote: We've been trying to bring in consultants over the past few years, with varying

Re: JOB: Colorado Springs, CO

2012-10-23 Thread Rick Cook
Yeah, you did leave something for your successor to do besides not break anything, right? ;-) Rick On Tue, Oct 23, 2012 at 12:23 PM, Drew Shuller drew.shul...@gmail.comwrote: ** Maybe it's the other way around...maybe you've set the bar too high? :-) Drew JTFB On Tue, Oct 23, 2012 at 10

Re: JOB: Colorado Springs, CO

2012-10-23 Thread Rick Cook
That's enough for anyone for a while. A couple of anyones, perhaps. Rick On Tue, Oct 23, 2012 at 12:27 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Of coursedo you consider upgrading a 7.5 heavily customized ITSM to 8.0 enoughhow about that it's going into a new virtual

Bring back the ARSList MVP for 2013

2012-10-23 Thread Rick Westbrock
into the world of the ITSM suite now as well so I imagine that all the gurus on the list will be even more helpful to me in the future. Hopefully this will continue as a a really long thread about continuing it in Dan's words so I changed the subject line. -Rick ___ Rick

Re: ARS 8.0 Documentation

2012-10-22 Thread Rick Cook
I raised this question to the doc team last week. They said that PDFs are available as a link on te new wiki site. It does take a bit of clicking to find them, but I am pretty certain they are there...somewhere. Rick On Oct 22, 2012 12:04 PM, Drew Shuller drew.shul...@gmail.com wrote: ** Good

complex web services 7.6.03

2012-10-22 Thread Rick Phillips
, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: WWRUG BMC Sale Rumors

2012-10-20 Thread Rick Cook
is the horse to ride. Rick On Oct 20, 2012 12:19 AM, John Baker jba...@javasystemsolutions.com wrote: HP: They have a good ITSM product, and it doesn't require 4GB of RAM and 20 minutes to start, so if BMC ended up at HP then AR System may bite the bullet. And on that basis, it doesn't seem

Re: WWRUG BMC Sale Rumors

2012-10-20 Thread Rick Cook
you to check it out for yourself. Yes, their web technology is still behind the curve, but the rest is leading the pack. Rick On Oct 20, 2012 7:01 AM, John Baker jba...@javasystemsolutions.com wrote: Patrick: I guess it depends on what you mean by 'replace'. Different products have different

Re: WWRUG BMC Sale Rumors

2012-10-20 Thread Rick Cook
was supposed to replace, were it only to actually be usable. Rick On Sat, Oct 20, 2012 at 6:57 AM, Patrick Zandi remedy...@gmail.com wrote: ** I have a friend who works for a very big pharmaceutical company. That has been working for 5 years to get Hp SRA to replace a remedy implementation : it just

Re: WWRUG And BMC Support

2012-10-20 Thread Rick Cook
I attended that morning session. They laid out some improvements they have made and listened to some we thought they still needed. Things are far from perfect, but they have been far worse, and seem to be trending well. Rick On Oct 20, 2012 2:16 PM, Dave Shellman d...@wwrug.com wrote: Yes Jay

Re: WWRUG12 - Get Over It Parody lyrics

2012-10-19 Thread Rick Phillips
If you know the song, it's hilarious rp ---Original Message--- From: Dave Shellman To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 - Get Over It Parody lyrics Sent: Oct 19 '12 16:44 ** It was all in jest. Dave On Oct 18, 2012, at 8:20 PM, Bruce Sisk [LINK:

Re: Approval Rule to stop a rejection from closing the process.

2012-10-19 Thread Rick Cook
Set it to be an All Must Sign approval in the Approval Rules. Rick On Oct 19, 2012 7:33 AM, fikebr b...@jbfike.com wrote: The number of approvers is variable but ther are no other conditions. The only thing that I'm trying to do is keep the process from completing when the first approver

Re: Illegal Group Reference error during data import

2012-10-19 Thread Rick Westbrock
work but I can import the problem records using the 8.0 tool on my servers. My support tech is submitting this as a defect for the 7.6.04 tool. -Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend

Re: WWRUG12 Doug Mueller and Kia Benhia Keynote

2012-10-18 Thread Rick Cook
throughout the land. And there was feasting, with breakfast cereals, and orangutans, and fruit bats, and... Rick On Thu, Oct 18, 2012 at 1:18 AM, Sylvain YVON sylvain.y...@gmail.comwrote: I wish they could drop every Flash component. There is such a global rejection of the good old plugin

Re: Twinkies @ the RUG!

2012-10-18 Thread Rick Cook
Dan, despite deployment of a human shield of 4 guys even bigger than he is, got hit with four. Rick On Oct 18, 2012 9:40 AM, Tauf Chowdhury taufc...@gmail.com wrote: Doug M just got hit in the head with a Twinkie. Love it. LOL Sent from my iPhone

Re: MVP 2012 - Congratulations LJ Longwing!

2012-10-18 Thread Rick Cook
Yes, indeed! We can almost call it the lifetime achievement award. Rick On Thu, Oct 18, 2012 at 2:13 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** You had it coming a long time! Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

Re: Illegal Group Reference error during data import

2012-10-15 Thread Rick Westbrock
the mismatched ARS versions could be part of the problem but even that doesn't really make sense except that the groups were imported via ARX exports from the same older server. -Rick ___ UNSUBSCRIBE or access ARSlist

Re: WWRUG12 App

2012-10-13 Thread Rick Cook
If you are going to WWRUG, download this app. Anders did a great job on it. Rick On Oct 13, 2012 4:02 PM, Dave Shellman d...@wwrug.com wrote: ** Ander's iOS app for WWRUG12 has been released. Dave On Oct 11, 2012, at 1:35 PM, Dave Shellman d...@wwrug.com wrote: ** Corrected to read

Re: Illegal Group Reference error during data import

2012-10-12 Thread Rick Westbrock
BMC on my case after about 23 hours though, I'm curious as to what they will come back with). Thanks again, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where

Illegal Group Reference error during data import

2012-10-11 Thread Rick Westbrock
TRACKING FORM 1190676633AR_IMPORT1190676633AR_IMPORT 5985; FIELDS Entry ID Submitter Create Date Assigned To Last Modified By Modified Date Status Short Description Status-History Assignee Group FLD-ID 1 2 3 4 5 6 7 8 15 112 -Rick ___ Rick Westbrock rwestbr

Re: Illegal Group Reference error during data import

2012-10-11 Thread Rick Westbrock
tool.) Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Creating ticket from IncidentInterfaceCreate

2012-10-09 Thread Rick Cook
Actually, you can push a button with a Filter. You call a process referencing the field ID of the button, if memory serves. Details are in the docs, I'm sure. Rick On Tue, Oct 9, 2012 at 2:36 PM, Remedy Test remedy.t...@libertymedical.comwrote: Hello all, 7.6.02 SP2 I’ve created a form

Re: SQL or Oracle

2012-09-28 Thread Rick Cook
The question I find most relevant is what platform your organization has the resources to support. Most of us can handle most day to day MSSQL tasks. Not so with Oracle, which requires someone trained and experienced. Rick On Sep 28, 2012 7:18 AM, Hennigan, Sandra sandra.henni...@usdoj.gov

Re: Farewell arslisters

2012-09-28 Thread Rick Cook
Thanks for all you did for us, Andrew. You will be remembered well. Rick On Sep 28, 2012 10:29 AM, Ray Palla ray.pa...@insona.com wrote: ** Andrew; ** ** Your genuine interest toward assisting folks with problems and continued good advice will be missed. ** ** Thanks

Re: RUG Hotel Question

2012-09-20 Thread Rick Cook
. Rick On Thu, Sep 20, 2012 at 9:50 AM, arslist arsl...@danielbloom.ca wrote: ** I should also remind folks: We start at 8:30 in the morning and run to at least 10pm, With breakfast before 8:30 am, And running to really 11 or 12 pm two nights at least. ** ** Life is much

Re: RUG Hotel Question

2012-09-20 Thread Rick Cook
. Rick On Thu, Sep 20, 2012 at 7:13 AM, Lockwood, Teresa L tlockw...@tyco.comwrote: ** I got it Rick and had a good laugh picturing myself walking back to a cheaper hotel after one of the late nights J However, in my scenario I also had my “Remedy Rockstar” tattoo so probably nobody would mess

Re: RUG Hotel Question

2012-09-19 Thread Rick Cook
I am paying for my own, too, and didn't find anything much cheaper. It is an expensive area, and $179 isn't a bad price for a Fairmont. Rick On Sep 19, 2012 5:03 PM, Lockwood, Teresa L tlockw...@tyco.com wrote: ** I am looking for reasonably priced hotels close to the RUG hotel(Fairmont

Re: RUG Hotel Question

2012-09-19 Thread Rick Cook
True dat! I will have to hit the fitness center to keep from gaining weight. And that's without twinkies! Rick On Sep 19, 2012 5:47 PM, Shellman, David dave.shell...@te.com wrote: ** Also do not need to consider meals from Monday evening to Friday lunch. Granted a couple of evenings it's

Re: RUG Airport Question

2012-09-19 Thread Rick Cook
I am going straight to SJC. Why hassle with a train if you don't have to? Rick On Sep 19, 2012 6:21 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** In the same light… ** ** I am about to make the airline reservations… ** ** Do more people fly into SJC

Re: RUG Airport Question

2012-09-19 Thread Rick Cook
There should be a hotel shuttle from SJC. Worst case, it isn't a long cab ride, and there shouldn't be any shortage of people to share a cab with if you need to. Rick On Sep 19, 2012 7:00 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Thanks! ** ** I could

Re: Dark Days..

2012-09-17 Thread Rick Cook
Different Peregrine, Pat. Rick On Sep 17, 2012 1:28 PM, patrick zandi remedy...@gmail.com wrote: ** After what he did to us.. don't let him off.. and that stinking Steve guy.. Remember Rick, when you pointed him out to me..! http://finance.yahoo.com/news/feds-appeal-ruling-free-peregrine

Analytics 7.6.04 and MySQL

2012-09-14 Thread Rick
Hi everyone, Is anyone successfully using Analytics 7.6.04 with MySQL in a production environment? We're having numerous issues, and are reviewing our architecture/resource allocations to see where we might make some improvements. Thanks, Rick

Re: Legacy Data Migration from 6.3 to IM 7604SP2

2012-09-13 Thread Rick Cook
manually after your import task is done. They will rebuild in only a fraction of the time it would take them as part of the import process. Rick On Thu, Sep 13, 2012 at 6:29 AM, Veeral Oza veer...@gmail.com wrote: ** Hi Jiri, Thank you for your reply. We can migrate 2000 records in 1 hour. We

Re: Changing Next ID Block Size - anything to be aware of?

2012-09-11 Thread Rick Cook
in 7.6x. So if you have MULTIPLE NM apps feeding the SAME form at the SAME time with LOTS of records (thousands/day), then yes, you should increase the setting for THAT form to a higher number. If you are not, then you shouldn't. The cost is far greater than any benefit you might see. Rick On Tue

Re: Changing Next ID Block Size - anything to be aware of?

2012-09-11 Thread Rick Cook
consolidation of ticket status update emails to only send one email/person/day instead of one per person/ticket/day. The solution cut the number of outgoing emails by about 85%, if memory serves, and gave the email servers some of their resources back. Rick On Tue, Sep 11, 2012 at 10:16 AM, Mary Dollus

column resizing/re-ordering, persisting across login session...

2012-09-11 Thread Rick
Hi, On 7.6.04 ITSM, does anyone know of a way that the users can re-order or resize columns (say IT Home or INC management console) and have those settings persist until the next login? Thanks, Rick ___ UNSUBSCRIBE

Re: column resizing/re-ordering, persisting across login session...

2012-09-11 Thread Rick
- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Rick Sent: Tuesday, September 11, 2012 1:29 PM To: arslist@arslist.org Subject: column resizing/re-ordering, persisting across login session... Hi, On 7.6.04 ITSM, does anyone know of a way

Re: Remedy Developer Opening! - Washington, DC

2012-09-10 Thread Rick Cook
Yeah, but anyone with 5+ years of experience in a version that has only been released for about half that time should be just fine! Rick On Sep 10, 2012 3:47 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Man.. 7.6.03? Gluttons for punishment. Sent from my iPhone On Sep 10, 2012, at 3:45

Re: Web service source

2012-09-07 Thread Rick Cook
What about the Load Balancer? Does that have to be part of any network traffic coming in from the outside, or should the call come directly to the mid-tier server? Rick On Wed, Sep 5, 2012 at 5:04 PM, Jose Manuel Huerta Guillén arsl...@theremedyforit.com wrote: ** The case you are asking

Re: Remedy ITSM - Mid Tier Server question

2012-09-07 Thread Rick Cook
Sure. Just set up both AR servers on your mid-tier Configuration page. And pay close attention to which one you're accessing, because links for both will appear on that home page. Rick On Fri, Sep 7, 2012 at 12:57 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Finally I have

Re: Thoughts regarding a separate DB for custom DB objects

2012-09-07 Thread Rick Cook
without cost. Rick On Fri, Sep 7, 2012 at 1:54 PM, Jason Miller jason.mil...@gmail.com wrote: ** Now that is a bit tricky... To stay out of the box we need to think inside the box :) You are absolutely correct. All AR maintained objects will utilize overlays and best practices. What I am

Web service source

2012-09-05 Thread Rick Cook
or the AR server. I contend that it is the mid-tier server, because that is where the WSDL is generated. My boss disagrees. Can you settle this for us? I've looked in the docs, but didn't really see anything. Rick Cook

Re: Web service source

2012-09-05 Thread Rick Cook
LJ, the external system is not a Remedy system - it is HP. Rick On Wed, Sep 5, 2012 at 3:43 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Agreed, if Remedy is publishing the web service, then Mid-Tier is the 'source' of the traffic for the external system.but your boss

Re: driver.exe, row counts...

2012-08-29 Thread Rick
thanks to everyone who replied! r On 8/29/2012 8:31 AM, Dale Hurtt wrote: I misunderstood your question last night Rick. I did the following today: glsql select count(*) from HPD_Help_Desk [Enter] for the remaining questions If all you need are counts it is must faster to do direct SQL calls

Re: JOB: Senior Remedy Developer needed - Brooklyn, NY

2012-08-28 Thread Rick Cook
Yeah, it is clear that the HR folks wrote this req. I have yet to see a role in Remedy that required more than maybe an A.S. in Computers, as long as some significant experience accompanied it. Schooling will teach methodology, but experience teaches reality. Rick On Aug 28, 2012 1:49 PM, Dale

Re: Services

2012-08-28 Thread Rick Cook
Preserve the Logical Entity -- Business Services class data. Rick On Aug 28, 2012 3:11 PM, Kathy Morris kathymorris...@aol.com wrote: ** Hi, ** ** How do you remove all the assets out of the BMC.ASSET dataset without removing the “services”? ** ** _attend WWRUG12 www.wwrug.com

driver.exe, row counts...

2012-08-28 Thread Rick
Hi, everyone, Is it possible to use driver.exe to determine row counts for a form? I'm on 7.6.04 sp3, windows, ms sql. Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12

Re: driver.exe, row counts...

2012-08-28 Thread Rick
my iPhone On Aug 28, 2012, at 17:53, Rick r...@netfirst.com wrote: Hi, everyone, Is it possible to use driver.exe to determine row counts for a form? I'm on 7.6.04 sp3, windows, ms sql. Thanks, Rick ___ UNSUBSCRIBE

7.6.04 basic FTS questions

2012-08-21 Thread Rick
documents. Has anyone been able to successfully use FTS to search for text within attachments? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where

Re: Building A Custom Application (Just Checking)

2012-08-16 Thread Rick Cook
No way. How would you know how to build menus or workflow interacting those screens? Rick On Aug 16, 2012 2:12 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Well, it would at least be a good starting point. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products

Retrieving Attachments from ARS DBs ?

2012-08-16 Thread Rick Sharp
much !   Rick   From page 37 of the guide:  Chapter 1 Using relational databases with AR System 37Attachment details tableThe Attachment details table contains information for the properties of Attachment fields. For every Attachment field in the form, a separate table is created to store

Re: License

2012-08-10 Thread Rick Westbrock
. Misi has a nice tutorial about it here: http://rrr.se/doc/RRR_LicenseManagement.pdf -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Friday, August 10, 2012 8:38 AM To: arslist@ARSLIST.ORG Subject: License ** Hi

Re: License

2012-08-10 Thread Rick Westbrock
Good point, I had last used it on a 7.0.1 installation about a year ago so I'm not sure about current compatibility. I was also only using it for base ARS licenses, we didn't have any applications installed. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist

Re: Strange License issue in 7.6.4

2012-08-09 Thread Rick Cook
Does that mean that twice the tcp traffic is moving through the system as well? Rick On Aug 8, 2012 8:56 PM, Howard's Gmail hbr4...@gmail.com wrote: I hope this question finds you all in good health. Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and started to run out

Re: unqualified searches

2012-08-08 Thread Rick Cook
If you have and use AIE and the CMDB, you will have to allow them. It breaks things if it is turned off. Rick On Aug 8, 2012 2:54 PM, Hodgdon, Paul paul.hodg...@unh.edu wrote: ** Is there any harm in allowing unqualified searches in a production environment. We had been told that we should

Re: EXTERNAL: Help on archiving data.

2012-08-07 Thread Rick Westbrock
in the live form). The batch file ran in the middle of the night (corporate office time) when Remedy activity was at its slowest so the performance impact was minimal. One caveat is that it was only moving less than 10K records each month. -Rick -Original Message- From: Action Request

Re: EXTERNAL: Help on archiving data.

2012-08-07 Thread Rick Westbrock
flawlessly to move the records over and retain request ID numbers as advertised. -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, August 07, 2012 8:44 AM To: arslist@ARSLIST.ORG Subject

Re: Change/Release Calendar

2012-08-07 Thread Rick Cook
I was told by the engineers who built it that it was not alterable, as the source code is not available to us. Rick On Aug 7, 2012 3:33 PM, Robert Heverley robert.hever...@gmail.com wrote: ** Hello, I have a request from the business to see if there is a way to show more that 7 days within

Re: Change/Release Calendar

2012-08-07 Thread Rick Cook
Also, buy Kinetic Calendar. It kicks the butt of the BMC calendar. Rick On Aug 7, 2012 3:34 PM, Rick Cook remedyr...@gmail.com wrote: I was told by the engineers who built it that it was not alterable, as the source code is not available to us. Rick On Aug 7, 2012 3:33 PM, Robert Heverley

Re: Caught Exception Object Expected - 7.6.04 Mid-tier

2012-08-03 Thread Rick Westbrock
balancing the mid-tier but in a previous life for other applications we would use cookie persistence (where the load balancer dropped its own cookie on the client machine to track to which pool member it was connected). -Rick -Original Message- From: Action Request System discussion list(ARSList

Re: [EXTERNAL] DDE Commands

2012-07-31 Thread Rick Cook
DDE is pretty much dead. Why not use OLE? Rick On Jul 31, 2012 4:55 PM, Mayfield, Andy L. almay...@southernco.com wrote: ** I use it now to dump results in excel. ** ** I would like to try and also use it to dump results from Remedy into a spreadsheet as well as open another

Does restarting a mid-tier server force a recache?

2012-07-30 Thread Rick Cook
not sure that's the case, because it would involve removing the xml files from the server and pulling in a new copy of them. Can someone say definitively whether it does or doesn't? Rick ___ UNSUBSCRIBE or access ARSlist

Re: Does restarting a mid-tier server force a recache?

2012-07-30 Thread Rick Cook
But restarting Tomcat wouldn't cause a re-cache of the mid-tier server from the AR server either, right? It would just have to rebuild its own cache from the form defs already on the server, right? Rick On Mon, Jul 30, 2012 at 10:38 AM, Jason Miller jason.mil...@gmail.comwrote: ** Restarting

Re: Congrats to Misi

2012-07-27 Thread Rick Cook
A new birth is God's reminder that he hasn't given up on humanity. I am sure your new gift will bring much joy. Rick On Jul 27, 2012 10:34 AM, Susan Palmer suzanpal...@gmail.com wrote: ** What a great day Misi Congratulations !!! Best to your wife and new daughter! Susan On Fri

Re: Congrats to Misi

2012-07-27 Thread Rick Cook
May need to renegotiate some SLAs with the wife, too. Rick On Jul 27, 2012 11:04 AM, Nathan Aker nathan_a...@mcafee.com wrote: ** And update your documentation based on this new release of functionality. Hope you have a post-live support plan in place. J ** ** *From:* Action Request

Returning to Remedy after a long hiatus

2012-07-24 Thread Rick Westbrock
on 7.0.1 at my old shop) but also learning ITSM from the ground up. I will be lurking here and trying to get back to my old habit of picking up bits of knowledge here and there by reading posts to the list. -Rick __ Rick Westbrock Remedy Developer QMX Support Systems

Re: fts pluginsvr_config.xml question...

2012-07-23 Thread Rick
Ravi, Thanks! On 7/18/2012 9:16 AM, ravi rai wrote: ** Rick in the user defined section of the Pluginsvr_config.xml of secondary server you have to specify the ftCollectionDir,ftconfigDir, ftStopStopFile of the Primary FTS server. There are other paramer as well like case sensitivity

Re: fts pluginsvr_config.xml question...

2012-07-18 Thread Rick Phillips
Thanks, Michele, this sounds like a better plan than the one support is recommending to me. rp On 7/18/2012 8:27 AM, Michele Mizell wrote: I recently worked with BMC on setting up FTS in a server group and was told that each secondary server references the FTS Collection Directory on the

LoadRunner User simulation

2012-07-18 Thread Rick Cook
ARS 7.5. For stress testing, is there any difference at the midtier layer between using a few users * multiple concurrent transactions vs. Lots of users running single tx? Rick ___ UNSUBSCRIBE or access ARSlist Archives

Re: ITSM Assignee - Timetable

2012-07-17 Thread Rick Cook
You could have different groups that reference each shift. Rick On Jul 17, 2012 8:34 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: No...I'm looking to say UserA is available Mon-Fri 8A-8P UserB is available Mon-Fri 8P-8A And during those timeframes, have User A in the assignee

fts pluginsvr_config.xml question...

2012-07-17 Thread Rick Phillips
collection dir is being written to, and growing 21 GB, but nada on any collection dirs on secondary member's collection dirs. Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12

AR Server License and HostID Question

2012-07-12 Thread Rick Sharp
server, it reads: 0050568800FF. Does Remedy interpret the FF as 00 in its HostID value? Our support partner is telling me that we can enter any HostID into the NIC properties, which I don't see as an available option. Rick Sharp IT Services Team Lead Holcim, North American Service Center 1707

Re: Data Management Client on Windows 7

2012-06-28 Thread Rick Phillips
You have to use the earlier version of Excel-I don't recall which one, but 2003 sounds about right. It has nothing to do with Windows 7, but you can't use a recent version of Excel. rp On 6/28/2012 10:25 AM, Murnane, Phil wrote: Jamie: I've never tried Excel 2007 or later -- I keep a

Re: BMC proxy fight - Elliot Mgmt

2012-06-20 Thread Rick Cook
I am wondering what Elliott's end game is. Are they simply trying to make stock they own more valuable, or do they have MA ideas? Their actions thus far could lead in either direction. Rick On Jun 20, 2012 9:55 AM, pritch pri...@ptd.net wrote: Annual meeting is July 25, so I wouldn't expect

Re: BMC proxy fight - Elliot Mgmt

2012-06-20 Thread Rick Cook
Oh, I don't know about that. It would seem that BMC is a more attractive acquisition target if it remains undervalued. If Elliott is successful in what it *says* it wants to do, who wants to buy a company selling for full price/value when it could have been had for less? Rick On Jun 20, 2012 10

Re: Wed: Joke

2012-06-20 Thread Rick Sharp
**Red Sox hater huh? Or a confused Yankee hopeful!! Sent via BlackBerry by ATT -Original Message- From: Warren R. Baltimore II warrenbaltim...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Wed, 20 Jun 2012 22:35:44 To:

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