Re: Web service timing out - need help

2019-08-13 Thread Ananthakrishnan
er.com >> >> >> >> Up coming Vacations: >> >> Up coming Holiday: >> >> DTNA Shutdown: >> >> Kenavo ar wech all >> >> >> >> *From:* ARSList *On Behalf Of *LJ LongWing >> *Sent:* Saturday, August 10, 2019 3:29 P

RE: Web service timing out - need help

2019-08-10 Thread LJ LongWing
...@daimler.com Up coming Vacations: Up coming Holiday: DTNA Shutdown: Kenavo ar wech all From: ARSList On Behalf Of LJ LongWing Sent: Saturday, August 10, 2019 3:29 PM To: ARSList Subject: Re: Web service timing out - need help Pascale, The only way to troubleshoot this is with API/SQL/Filter logs

RE: Web service timing out - need help

2019-08-10 Thread pascale . sterrett
...@daimler.com Up coming Vacations: Up coming Holiday: DTNA Shutdown: Kenavo ar wech all From: ARSList On Behalf Of LJ LongWing Sent: Saturday, August 10, 2019 3:29 PM To: ARSList Subject: Re: Web service timing out - need help Pascale, The only way to troubleshoot this is with API/SQL/Filter

Re: Web service timing out - need help

2019-08-10 Thread Dave Shellman
Gustavo, Pascale notes that he was able to retrieve data using SoapUI in about 40 seconds. Dave On Sat, Aug 10, 2019 at 6:14 PM Gustavo Tejo wrote: > Hi Pascale > > Please, test de web service with SoapUI, this help you to testing web > service response. > > El sáb., 10 de agosto de 2019

Re: Web service timing out - need help

2019-08-10 Thread LJ LongWing
Pascale, The only way to troubleshoot this is with API/SQL/Filter logs, then them on, wait the two mins it takes to generate the error, wait another few mins, then review the loss, see what ther thread that was used to call the external service is doing that's causing the timeout. On August

Re: Web service timing out - need help

2019-08-10 Thread Gustavo Tejo
Hi Pascale Please, test de web service with SoapUI, this help you to testing web service response. El sáb., 10 de agosto de 2019 15:44, escribió: > Hi everyone, > > > > This is on an old dinosaur: > > ARS 7.6.4 SP5 (100% custom apps) > > Windows 2012 > > MSSQL 2012 > > Mid Tier 8.1.SP02

Web service timing out - need help

2019-08-10 Thread pascale . sterrett
Hi everyone, This is on an old dinosaur: ARS 7.6.4 SP5 (100% custom apps) Windows 2012 MSSQL 2012 Mid Tier 8.1.SP02 Patch 002 201611240104 Hotfix This is a production issue that is going from bad to worse. It was an intermittent problem that is now a continuous issue. We have an API call

Re: Need help with API

2017-03-30 Thread Misi Mladoniczky
gins which don't set a client type and, as > noted above, the person > that writes the API program may set the value to any one they chose. > > Mark > > -Original Message > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf

Re: Need help with API

2017-03-30 Thread Walters, Mark
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kaur Sent: 29 March 2017 20:20 To: arslist@ARSLIST.ORG Subject: Re: Need help with API I have server side API and User logs but not able to figure out if user logged in from .net API. Please help

Re: Need help with API

2017-03-29 Thread Kaur
I have server side API and User logs but not able to figure out if user logged in from .net API. Please help! Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have

Re: Need help with .NET API

2017-03-20 Thread LJ LongWing
About the only way I can think would be to erect a firewall in front of the AR server and only allow connections from authorized client machines, otherwise, they are using your system within the bounds of proper usage from a system perspective, if not within the bounds of political perspective

Re: Need help with .NET API

2017-03-20 Thread Kaur
Now sure if user logs would be helpful in our case since we don't know the timing when the client pulls up the report. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been

Re: Need help with .NET API

2017-03-20 Thread Kaur
There are no performance issues. Its just that they are moving on to a new reporting application. We want to block them from using existing API. Only thing I now is they are using API with GetList to retrieve data - ArServer.GetListEntryWithFields Don't even know when they access it or login.

Re: Need help with .NET API

2017-03-20 Thread LJ LongWing
M > To: arslist@ARSLIST.ORG > Subject: Re: Need help with .NET API > > ** > Plug-in logs? > Rick > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Kaur > Sent: Monday, March 20,

Re: Need help with .NET API

2017-03-20 Thread LJ LongWing
Kaur, How do you know they are using the API?I assumed that you knew who it wasso, if you have investigation going onthere are a few ways... One could be your User logif I remember correctly, that identifies the client used for connectionif they haven't spoofed it, or haven't

Re: Need help with .NET API

2017-03-20 Thread Grooms, Frederick W
I would say Plugin and User logs Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, March 20, 2017 9:25 AM To: arslist@ARSLIST.ORG Subject: Re: Need help with .NET API ** Plug-in logs?  Rick

Re: Need help with .NET API

2017-03-20 Thread Rick Cook
Plug-in logs? Rick On Mar 20, 2017 07:23, "Kaur" wrote: > Client have been using it for years and we have no idea what credentials > are being used. > Of course, we can't ask that from client and we don't have at > documentation. > > Any way we can identify/find the

Re: Need help with .NET API

2017-03-20 Thread Kaur
Client have been using it for years and we have no idea what credentials are being used. Of course, we can't ask that from client and we don't have at documentation. Any way we can identify/find the user id? Thanks! Kaur

Re: Need help with .NET API

2017-03-19 Thread Brent Goodman
The client will need to uninstall/delete the API files. You can't block users from using the API. Other alternative is to disable the login ID they are using. Sent from my iPhone > On Mar 19, 2017, at 10:43 AM, Kaur wrote: > > Hello All, > > One of our client is

Re: Need help with .NET API

2017-03-19 Thread LJ LongWing
Kaur, If you are providing them with a user id and password, they have legitimate access to the data, you can set minimum api versions, but remember that all clients are api clients. Depending on your version, you can limit to only certain client tips, but with the api you can self identify,

Need help with .NET API

2017-03-19 Thread Kaur
Hello All, One of our client is using remedy API - ARAPI_NET to pull data from remedy. ARAPI764.NET.zip was downloaded and installed by the client themselves on their systems. I'm looking for a way to turn off this process/API. Please help. Thanks! Kaur

Re: Need help with force logout on mid tier

2017-02-20 Thread Su Kaur
Is there any way I force logout using 'EXIT-APP' and take user to the login screen ? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Need help with force logout on mid tier

2017-02-10 Thread Rune Sorlid
Take a look at this. https://docsdev.bmc.com/docs/ars91/developing-an-application/mid-tier-application-development-guidelines/creating-login-and-logout-buttons/creating-a-logout-button //Rune Sorlid > Den 10. feb. 2017 kl. 22.18 skrev Su Kaur : > > This worked! > >

Re: Need help with force logout on mid tier

2017-02-10 Thread Su Kaur
This worked! Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Need help with force logout on mid tier

2017-02-10 Thread Grooms, Frederick W
Use the run process action PERFORM-ACTION-EXIT-APP Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kaur Sent: Friday, February 10, 2017 2:41 PM To: arslist@ARSLIST.ORG Subject: Need help with force logout on mid tier

Need help with force logout on mid tier

2017-02-10 Thread Kaur
Hi All, I'm trying to create following design but having problem forcing user log out - 1. User hits 'change password' button on home page. 2. Pop up window appears where user can set new password. 3. On pop-up window, when user saves the changes, message appears 'Pwd successfully changed' 4.

Re: need help about AIE engine

2016-05-16 Thread Amit B
t;> Also, make sure the unique identifiers on the job are actually unique. >> >> >> >> Hope that helps. >> >> >> >> Regards, >> >> >> >> Khalil >> >> >> >> *From:* Action Request System discussion list(A

Re: need help about AIE engine

2016-05-16 Thread Amit B
Khalil > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Amit B > *Sent:* 13 May 2016 06:01 > *To:* arslist@ARSLIST.ORG > *Subject:* need help about AIE engine > > > > ** > > Hello All, > > >

Re: need help about AIE engine

2016-05-13 Thread Mohammed Khalil (Technosys Limited)
@ARSLIST.ORG] On Behalf Of Amit B Sent: 13 May 2016 06:01 To: arslist@ARSLIST.ORG Subject: need help about AIE engine ** Hello All, We are using AIE engine to bring data from external DB to remedy application. There will be 2 different type of data available in external DB. First is fresh new data

need help about AIE engine

2016-05-12 Thread Amit B
Hello All, We are using AIE engine to bring data from external DB to remedy application. There will be 2 different type of data available in external DB. First is fresh new data which needs to be created in remedy application and another one is update . In case of update AIE job is not able to

Re: need help about stucked CAI:Evetns

2015-01-07 Thread Remedy consultant
Hello Manoj, Records are not in Error status. All records which are stuck having status = In Progress and Return code = Running Regards, Amit On Wed, Jan 7, 2015 at 2:37 PM, Manoj Kumar manoj.anup...@gmail.com wrote: ** Hi Amit, First check why the records are getting pilled up, if they

Re: need help about stucked CAI:Evetns

2015-01-07 Thread Manoj Kumar
Hi Amit, First check why the records are getting pilled up, if they are in error status you need to correct the SR's and re-process them. Thanxs Regards Manoj +91 996 223 2006 On Tue, Jan 6, 2015 at 11:51 PM, Harshad Wagh harshad.w...@vyomlabs.com wrote: ** Hi Amit, In addition to

Re: need help about stucked CAI:Evetns

2015-01-07 Thread Carl Wilson
threads). _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: 07 January 2015 10:24 To: arslist@ARSLIST.ORG Subject: Re: need help about stucked

need help about stucked CAI:Evetns

2015-01-06 Thread Remedy consultant
Hello All, We are facing issues with records in CAI:Events. There are almost 9000 records are stuck in this schema. Due to which lot of records in SRM:Requests are stuck in submitted. Could you please help me to identify this issue ? We can not delete records present in CAI:Events as it is a

Re: need help about stucked CAI:Evetns

2015-01-06 Thread Manoj Kumar
Amit, How many records are in Error status in CAI:Events form and why is it error out ? Thanxs Regards Manoj +91 996 223 2006 On Tue, Jan 6, 2015 at 6:29 PM, Remedy consultant raccons...@gmail.com wrote: ** Hello All, We are facing issues with records in CAI:Events. There are almost 9000

Re: need help about stucked CAI:Evetns

2015-01-06 Thread SriSamSri Appecherla
Hi Amit, I'm assuming you want to bulk trigger all the failed CAI:Event records to create fulfilment records. 1. Try to fix the error(s) which is causing records to get stuck in CAI:Events 2. For one (preferably test record), change the Return Code to Start and Save 3. IF it is a success, if you

Re: need help about stucked CAI:Evetns

2015-01-06 Thread Remedy consultant
Sure Will do that and let you know. Meanwhile i have deleted al lrecords from CAI:Event and CAI:Eventparam .After that for some time it works fine and then again Queue is getting build up. On Wed, Jan 7, 2015 at 6:30 AM, SriSamSri Appecherla appecherla@gmail.com wrote: ** Hi Amit, I'm

Re: need help about stucked CAI:Evetns

2015-01-06 Thread Harshad Wagh
Hi Amit, In addition to SriSamSri Appecherla you can do the following . Thread pools for different commands are configured in the CAI:Commands form. Configuring thread pools defines dedicated CAI threads for use by the specific command. This ensures that requests from a command use only the

Re: Need help on My IT POC to integrate with custom application.

2014-12-29 Thread shambo maitra
Hello Everyone, Please let me know if anyone has ever worked on My-IT custom application integration. Any kind of help is really appreciated. Regards, Shambo Maitra. On Fri, Dec 26, 2014 at 5:37 PM, shambo maitra shamb...@gmail.com wrote: Greetings All, In continuation to my previous post,

Re: Need help on My IT POC to integrate with custom application.

2014-12-29 Thread Abhi$hek
Hi Folk, PFB link which can be useful for your scenario:- https://docs.bmc.com/docs/display/public/myit15/Integrating+third-party+applications+to+monitor+services+and+provide+status+updates Regards, Abhishek A 08806062354 On Mon, Dec 29, 2014 at 4:14 PM, shambo maitra shamb...@gmail.com wrote:

Need help on My IT POC to integrate with custom application.

2014-12-26 Thread Shambo Maitra
Hello Everyone, We are doing a POC using My IT. In the POC we need to enable customers to create service request by providing input to list of questionnaires. The main challenge is that the customer doesn't have SRM and we need to use a custom application for the same and integrate with My

Re: Need help on My IT POC to integrate with custom application.

2014-12-26 Thread shambo maitra
Greetings All, In continuation to my previous post, the custom remedy AR application that we are planning to use will be created in existing ITSM 8.1 version. Regards, Shambo Maitra. On Fri, Dec 26, 2014 at 4:32 PM, Shambo Maitra shamb...@gmail.com wrote: Hello Everyone, We are doing a POC

Re: Need help about IVR integration

2013-12-05 Thread Remedy consultant
if there Java-API *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Remedy consultant *Sent:* Tuesday, December 03, 2013 12:53 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Need help about IVR integration ** Hello Ali, We are using

Re: Need help about IVR integration

2013-12-03 Thread Remedy consultant
*Subject:* Re: Need help about IVR integration ** Hello , Thnak you for your reply. Here my customer is looking for Integrating IM module with IVR using avaya. here is the thing we are looking for: 1) Customer calls help desk and he would hear the message like please enter your ID followed

Re: Need help about IVR integration

2013-12-03 Thread Ali A. Musa
PM To: arslist@ARSLIST.ORG Subject: Re: Need help about IVR integration ** Hello Ali, We are using Remedy ARS server 7.5 patch 8 and ITSM 7.6 patch 001. But i do not have answer for your rest of the questions. With Regards, Amit B. On Mon, Dec 2, 2013 at 1:56 PM, Ali A. Musa amus

Re: Need help about IVR integration

2013-12-03 Thread Remedy consultant
:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Remedy consultant *Sent:* Tuesday, December 03, 2013 12:53 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Need help about IVR integration ** Hello Ali, We are using Remedy ARS server 7.5 patch 8

Re: Need help about IVR integration

2013-12-03 Thread Jason Miller
if there Java-API *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Remedy consultant *Sent:* Tuesday, December 03, 2013 12:53 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Need help about IVR integration ** Hello Ali, We are using Remedy ARS

Re: Need help about IVR integration

2013-12-03 Thread Ali A. Musa
To: arslist@ARSLIST.ORG Subject: Re: Need help about IVR integration ** Hello Ali, Sorry for asking too many questions. 2. Using Java you can update the AR-System and your IVR if there Java-API Comment: correct me if i am wrong , don't we need to have Avaya client installed on all Agents machine

Re: Need help about IVR integration

2013-12-02 Thread Remedy consultant
get created. As per my understanding in this case every agent should have Avaya agent installed on his/her machine. Please correct me if i am wrong. I need help to understand what are the task which needs to be done from Remedy side and from avaya side. Kindly waiting for your reply

Re: Need help about IVR integration

2013-12-02 Thread Ali A. Musa
02, 2013 4:42 PM To: arslist@ARSLIST.ORG Subject: Re: Need help about IVR integration ** Hello , Thnak you for your reply. Here my customer is looking for Integrating IM module with IVR using avaya. here is the thing we are looking for: 1) Customer calls help desk and he would hear the message

Need help about IVR integration

2013-11-21 Thread Remedy consultant
Hello All, We are working on requirement about integrating IVR with ITSM . Does anybody has any document which could be helpfull for us during the implementation ? As per my understanding Avaya has it's own API which can push data into either staging form or Hpd:help Deks form ? Please correct

Re: Need help about IVR integration

2013-11-21 Thread Grooms, Frederick W
Subject: Need help about IVR integration ** Hello All, We are working on requirement about integrating IVR with ITSM . Does anybody has any document which could be helpfull for us during the implementation ? As per my understanding Avaya has it's own API which can push data into either staging

Re: Need help about IVR integration

2013-11-21 Thread anurag saxena
Hi Amit, Can you please explain what is your exact requirement. I have done an integration where once end your enters his employee id on IVR an URL generated (passing empID in URL) which essentially load the Incident form in new mode with all the customer details. BR, Vishwa BPA, CSC   HAVE A

Re: Need help to resolve this issue

2013-10-21 Thread Remedy consultant
...@earthlink.net310.829.5552 ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Remedy consultant *Sent:* Friday, October 18, 2013 10:55 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Need help to resolve this issue

Need help to resolve this issue

2013-10-18 Thread Remedy consultant
Hello All, We have structured email interface (using template) .We are on ARS 7.1 version. It was working fine till yesterday but it is not working. Whenever we are sending email to particular mail id and when that email template gets parsed ,i am getting following error : *You do not have

Re: Need help to resolve this issue

2013-10-18 Thread Pargeter, Christie :CO IS
Did you make sure that at least one security group the email account has access to field 1 on the form? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: Friday, October 18, 2013 10:43 AM To: arslist@ARSLIST.ORG Subject: Need

Re: Need help to resolve this issue

2013-10-18 Thread Remedy consultant
*Subject:* Need help to resolve this issue ** ** ** Hello All, We have structured email interface (using template) .We are on ARS 7.1 version. It was working fine till yesterday but it is not working. Whenever we are sending email to particular mail id

Re: Need help to resolve this issue

2013-10-18 Thread Joel Sender
: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: Friday, October 18, 2013 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Need help to resolve this issue ** Hello , Request ID (ID is 1) has three permissions i.e. Submitter ,Public

Need help to resolve the issue

2013-06-17 Thread Remedy consultant
Hello All, I am facing problem while configuring collection node in SLM. 1) I open form called SLM:ConfigAddCollectionNode then i try to choose option from menu attached with field called Collection point under Collection Node properties 2) As soon as i am done with selection system hangs and

Re: Need help to resolve the issue

2013-06-17 Thread andres tamayo
i configure this module once, and all i remeber is that you have to change the WSFilters.xml file the install guide pag 48 (7.5 version) include the steps to follow. 2013/6/17 Remedy consultant raccons...@gmail.com ** Hello All, I am facing problem while configuring collection node in SLM.

Re: Run process does not execute the shellscript - need help!

2013-06-10 Thread Ivan Aranda
Hi, I remember once experienced a problem like that and one of the actions I tried was to call the file script with a relative path and absolute one. Try both of them. Would be useful to know on which platform you're executing the file (UNIX, MS Windows) Cheers, Ivan Aranda

Re: Run process does not execute the shellscript - need help!

2013-06-10 Thread Shafqat Ayaz
...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, June 10, 2013 7:45 AM Subject: Run process does not execute the shellscript - need help! Hi, I'am trying to execute a shellscript using a run process on BMC Remedy 7.6.04. It's a simple script which write output to a different output file

Re: Run process does not execute the shellscript - need help!

2013-06-10 Thread Wcandro Roy
Hi, Thanks for the input. I'm calling the file through an absolute path. The platform is Solaris 10. Regards, Swarup On Mon, Jun 10, 2013 at 1:11 PM, Ivan Aranda iara...@eso.org wrote: Hi, I remember once experienced a problem like that and one of the actions I tried was to call the

Re: Run process does not execute the shellscript - need help!

2013-06-10 Thread Karthik
does the user through which arsystem.sh is started have necessary rights to execute the script? Regards, Karthik On 10 June 2013 13:49, Wcandro Roy wcan...@gmail.com wrote: ** Hi, Thanks for the input. I'm calling the file through an absolute path. The platform is Solaris 10. Regards,

Re: Run process does not execute the shellscript - need help!

2013-06-10 Thread Wcandro Roy
Thanks Karthik. Restarted arsystem and it resolved the problem. BR, Andro On Mon, Jun 10, 2013 at 2:29 PM, Karthik karthik...@gmail.com wrote: ** does the user through which arsystem.sh is started have necessary rights to execute the script? Regards, Karthik On 10 June 2013 13:49,

Re: Run process does not execute the shellscript - need help!

2013-06-10 Thread Steve Kallestad
It sounds like a permissions issue. remedy doesn't just need execute permissions to the file, but also to the path leading up to the file. It also needs write permissions to the output path, but it sounds like you haven't gotten that far yet. The simplest thing to do is log in as the remedy

Run process does not execute the shellscript - need help!

2013-06-09 Thread Andro WC
Hi, I'am trying to execute a shellscript using a run process on BMC Remedy 7.6.04. It's a simple script which write output to a different output file when executed. i.e. echo some text someoutputfile.txt; The script runs fine if i run it directly on the hash prompt. However, if i try

Re: need help about integrating ITSM with Service now

2013-05-28 Thread Abhijit Hendre
:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Carl Wilson *Sent:* Saturday, May 25, 2013 4:51 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: need help about integrating ITSM with Service now ** ** Hi, If you require integration

Re: need help about integrating ITSM with Service now

2013-05-28 Thread Joe D'Souza
PM To: arslist@ARSLIST.ORG Subject: Re: need help about integrating ITSM with Service now ** Hello All, Thank you for your reply and suggestion. As i am going to handle workflow changes from remedy side , so to create incident in service now from ITSM (remedy) ,i need to create web

Re: need help about integrating ITSM with Service now

2013-05-28 Thread Remedy consultant
:* Monday, May 27, 2013 10:56 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: need help about integrating ITSM with Service now ** ** ** Hello All, Thank you for your reply and suggestion. As i am going to handle workflow changes from remedy side , so to create

Re: need help about integrating ITSM with Service now

2013-05-27 Thread Remedy consultant
) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Carl Wilson *Sent:* Saturday, May 25, 2013 4:51 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: need help about integrating ITSM with Service now ** ** Hi, If you require integration to more than one vendor then I suggest looking

Re: need help about integrating ITSM with Service now

2013-05-25 Thread Carl Wilson
. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: May 24, 2013 4:55 AM To: arslist@ARSLIST.ORG Subject: Re: need help about integrating ITSM

Re: need help about integrating ITSM with Service now

2013-05-25 Thread Joe D'Souza
@ARSLIST.ORG Subject: Re: need help about integrating ITSM with Service now Hi, If you require integration to more than one vendor then I suggest looking into a reusable third party application. BMC Atrium Orchestrator has a Service Now Adapter and associated processes that can be utilised

Re: need help about integrating ITSM with Service now

2013-05-24 Thread Remedy consultant
need to get done. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Remedy consultant *Sent:* Wednesday, May 22, 2013 11:47 PM *To:* arslist@ARSLIST.ORG *Subject:* need help about

Re: need help about integrating ITSM with Service now

2013-05-24 Thread arslist
for help? Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: May 24, 2013 4:55 AM To: arslist@ARSLIST.ORG Subject: Re: need help about integrating ITSM with Service now ** Hello All, Thank you for your suggestions

Re: need help about integrating ITSM with Service now

2013-05-24 Thread Dale Hurtt
Amar, Those plugins are on the ServiceNow side. SN allows you to indicate which plugins you have in your environment; these allow you to consume and publish web services. Much as you would integrate with Remedy ARS using web services, you do the same, in concept, with SN. To start, you have to

Re: need help about integrating ITSM with Service now

2013-05-23 Thread Jiri Pospisil
Hi, I wish there was a simple answer to your question, but when you start talking about integrating to workflow systems, it is never simple in my experience. In a nutshell, you need to 1 - talk to process owner(s) and users on each side to identify what the process is that is meant to be

Re: need help about integrating ITSM with Service now

2013-05-23 Thread Tommy Morris
: need help about integrating ITSM with Service now ** Amar, You have very loosely used the word integrate. Integrate could mean any number of things. So with that very abstract idea of what you need to get done, I would suggest the use of web services to do what you need to. While

need help about integrating ITSM with Service now

2013-05-22 Thread Remedy consultant
Hello All, We are trying to integrate ITSM with service now (in which ITSM will create incidents tickets in service now) . could you please provide your inputs about what needs to be done from remedy side ? ---Amar ___

Re: need help about integrating ITSM with Service now

2013-05-22 Thread Joe D'Souza
of detailed information of what you need to get done. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: Wednesday, May 22, 2013 11:47 PM To: arslist@ARSLIST.ORG Subject: need help about integrating ITSM

Contract-to-Hire in Denver, CO - NEED HELP

2013-04-26 Thread Tyler Demasi
Hi Everyone, Sorry to post this opportunity again but I have been struggling finding candidates. The Remedy market is very tight and there are not many people available who are willing to work in CO. Any help would be greatly appreciated, we do have referral bonuses up to $1000 if a referral

Re: Contract-to-Hire in Denver, CO - NEED HELP

2013-04-26 Thread Tauf Chowdhury
$60/hr on contract won't get you many responses. Sent from my iPhone On Apr 26, 2013, at 12:14 PM, Tyler Demasi tdem...@teksystems.com wrote: Hi Everyone, Sorry to post this opportunity again but I have been struggling finding candidates. The Remedy market is very tight and there are not

Re: Contract-to-Hire in Denver, CO - NEED HELP

2013-04-26 Thread Prakash Kodali
Can you provide H1B transfer? Prakash. On Friday, April 26, 2013 10:14:01 AM UTC-6, Tyler Demasi wrote: Hi Everyone, Sorry to post this opportunity again but I have been struggling finding candidates. The Remedy market is very tight and there are not many people available who are

Re: Contract-to-Hire in Denver, CO - NEED HELP

2013-04-26 Thread Demasi, Tyler
://www.teksystems.com/ [cid:image004.gif@01CE4282.AD0CC500] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Prakash Kodali Sent: Friday, April 26, 2013 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: Contract-to-Hire in Denver, CO - NEED HELP ** Can you

Re: need help with rrrChive -- seeing errors during export

2013-02-15 Thread patchsk
Thanks Misi. I am building a dev environment. Once it is ready I will contact you off the list to reproduce the problem. I ran it from Linux. On Wednesday, February 13, 2013 12:30:13 AM UTC-8, Misi Mladoniczky wrote: Hi, There is no data conversion going on if you go Server to Server. There

Re: need help with rrrChive -- seeing errors during export

2013-02-13 Thread Misi Mladoniczky
Hi, There is no data conversion going on if you go Server to Server. There general problem problem with this. I also doubt that there is an RRR|Chive problem with ARX files and Time-fields, as many people have done complete systems this way. Which RRR|Chive version did you use, and did you run

Re: need help with rrrChive -- seeing errors during export

2013-02-12 Thread patchsk
We found one issue during our migration with rrrChive. It is not importing the data into time fields. Date/Time , Date fields works fine. But somehow time fields getting blank values on the target server. We have exported those source records and manually imported using arimport GUI and it worked

Re: need help with rrrChive -- seeing errors during export

2013-01-28 Thread patchsk
Thank you it all makes sense now. Because when I use SYNCTOTARGET with SourceServer to TargetServer it worked. I used same conf file just replaced the Target options to export to a directory, that is when I saw this error. By the way thanks for your tool. Using this I was able to avoid a lot of

Re: need help with rrrChive -- seeing errors during export

2013-01-28 Thread Misi Mladoniczky
Hi, Thank you for the feedback. Just for the record. Qualifiers do work against ARX-files or ARX-directories. But the ARX-files must be in place before you run such a query. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I.

need help with rrrChive -- seeing errors during export

2013-01-27 Thread patchsk
I am seeing the following error when trying to use rrrChive tool to export data from a arserver7.1, oracle, linux based system to a folder. Here is the sample error but I am seeing the same error for all the forms. I ran the rrrChive in test mode. I tried in arserver 8.x as well and seeing the

Re: need help with rrrChive -- seeing errors during export

2013-01-27 Thread Misi Mladoniczky
Hi, transfertype=SYNCTOTARGET should probably not be used at the same time as a qual-row. The search will be performed in both source and target. As the target ARX-files has not been created yet, the search can not be done. And if it had existed, you might nog get the result you were aiming at.

Need Help to solve this

2012-11-04 Thread Praveen Tiwari
I have a field where we have multiple email addresses like prave...@gmail.com;am...@gmail.com;rak...@gmail.com. I need to separate each mail address and push as separate records with respect to each mail address. Kindly help on this. Thanks Regards Praveen

Re: Need Help to solve this

2012-11-04 Thread Bruce - Gmail
U need to do a find and replace Sent from my iPhone On Nov 3, 2012, at 11:30 PM, Praveen Tiwari prave...@gmail.com wrote: I have a field where we have multiple email addresses like prave...@gmail.com;am...@gmail.com;rak...@gmail.com. I need to separate each mail address and push as separate

Re: Need Help to solve this

2012-11-04 Thread Praveen Tiwari
Thanks for your help, can you please post the steps in details pls ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Need Help to solve this

2012-11-04 Thread patchsk
For Ex: Original: te...@gmail.com;te...@gmail.com;te...@gmail.com Final: te...@gmail.com te...@gmail.com te...@gmail.com You need to replace ; with new line char( HIT KEYBOARD ENTER ) before using it with notification filters. It would look like

Email engine suddenly stopped connecting to mail server (incoming email only) - Need Help Please

2012-09-14 Thread pascale . sterrett
Hi All, Suddenly our email engine stopped being able to connect the its Lotus Notes mailbox last night. I put it debug mode and no error is showing at all. I do see the line saying connecting to server abcd, PID1234 but then nothing. I started the services, nothing. Rebooted the server

Re: Email engine suddenly stopped connecting to mail server (incoming email only) - Need Help Please

2012-09-14 Thread Grooms, Frederick W
:33 AM To: arslist@ARSLIST.ORG Subject: Email engine suddenly stopped connecting to mail server (incoming email only) - Need Help Please Hi All, Suddenly our email engine stopped being able to connect the its Lotus Notes mailbox last night. I put it debug mode and no error is showing at all. I do

Re: Email engine suddenly stopped connecting to mail server (incoming email only) - Need Help Please

2012-09-14 Thread pascale . sterrett
-trucksnorthamerica.com Kenavo ar wech all frederick.w.gro...@xo.com Sent by: arslist@ARSLIST.ORG 09/14/2012 06:38 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Email engine suddenly stopped connecting to mail server (incoming email only) - Need Help Please When you

Re: Email engine suddenly stopped connecting to mail server (incoming email only) - Need Help Please

2012-09-14 Thread Mac Rhoades
AM Subject:Email engine suddenly stopped connecting to mail server (incoming email only) - Need Help Please Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Hi All, Suddenly our email engine stopped being able to connect the its Lotus Notes mailbox

Re: Email engine suddenly stopped connecting to mail server (incoming email only) - Need Help Please

2012-09-14 Thread pascale . sterrett
@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Email engine suddenly stopped connecting to mail server (incoming email only) - Need Help Please ** Pascale, Is there any chance that the password for the email account in Notes has changed? I just got a problem similar to yours fixed last

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