Re: URL to open a specific Knowledge Article

t; > > > > *From:* ARSList *On Behalf Of *Peter > Rodriguez > *Sent:* 20 August 2018 14:32 > *To:* ARSList > *Subject:* Re: URL to open a specific Knowledge Article > > > > Hi Tauf, > > > > Thank you for responding. Yes, the Visibility group permissions are

RE: URL to open a specific Knowledge Article

-- Kind Regards, Carl Wilson From: ARSList On Behalf Of Peter Rodriguez Sent: 20 August 2018 14:32 To: ARSList Subject: Re: URL to open a specific Knowledge Article Hi Tauf, Thank you for responding. Yes, the Visibility group permissions are set to Public,Visible and the App P

Re: URL to open a specific Knowledge Article

t from my iPhone > > On Aug 20, 2018, at 9:23 AM, Peter Rodriguez konicaminolta.us> wrote: > > Good day to you all, > > I am trying to use a URL to open a specific Knowledge Base Article record > but keep getting kicked back to the Search Window rather than the record. &

Re: URL to open a specific Knowledge Article

Have you checked visibility group permissions and app permissions? Sent from my iPhone > On Aug 20, 2018, at 9:23 AM, Peter Rodriguez > wrote: > > Good day to you all, > > I am trying to use a URL to open a specific Knowledge Base Article record but > keep getting kick

URL to open a specific Knowledge Article

Good day to you all, I am trying to use a URL to open a specific Knowledge Base Article record but keep getting kicked back to the Search Window rather than the record. Any help or direction is greatly appreciated. Here is what I have tried so far: https:// /arsys/forms

RE: What to use instead of PERFORM-ACTION-OPEN-URL new "file:..."?

. No complaints so far! Thanks, Sharon From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jason Miller Sent: Sunday, February 04, 2018 1:47 PM To: ARSList <arslist@arslist.org> Subject: Re: What to use instead of PERFORM-ACTION-OPEN-URL new "file:..."? Are you opening fil

Re: What to use instead of PERFORM-ACTION-OPEN-URL new "file:..."?

, Sharon Menachem <smenac...@rollins.com> wrote: > Hi All, > > > > I understand from a previous post to the list, that the reason the > PERFORM-ACTION-OPEN-URL new "file:..." functionality no longer works in > Chrome is because of security changes, and that it i

ARERR [9217] File not found. Either the file requested is not present or the URL supplied is bad

Hello Experts, user are trying to open custom form in request entry console ( http://servername/arsys/forms/midtier/SRS%3AServiceRequestConsole/enduser/?cacheid=aff87e93=CREATE)using the following URL saved in the favorites of web browser. http://servername/arsys/forms/midtier

Re: How to customize the CSAT survey url with the custom one including the Request ID?

with it from the URL perspective. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek Sent: Thursday, June 23, 2016 12:16 AM To: arslist@ARSLIST.ORG Subject: Re: How to customize the CSAT survey url with the custom one including

Re: How to customize the CSAT survey url with the custom one including the Request ID?

Let us clarify the requirement details:- For company A , there should be custom URL with custom template CSAT survey instead of the OOB ...bust rest all notification process should be same respective of incident resolved/closed. Early response will be highly appreciated. Cheers, Abhi. On 23 Jun

Re: How to customize the CSAT survey url with the custom one including the Request ID?

If you still want to do it the hard way: Add a filter, on submit, to the email message form that REPLACES (“OOB URL”, “Custom URL”) HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: How to customize the CSAT survey url with the custom one including the Request ID?

>From your response to others, as well as to me here down below, I think you and us are on different wavelengths. I understood it as you need to change the url from the custom url lets say http://domain1.com <http://domain1.com/> to http://domain2.com <http://domain2.com/

Re: How to customize the CSAT survey url with the custom one including the Request ID?

e CSAT survey url with the custom one including the Request ID? ** Yes but still if you can suggest on it. On 22 Jun 2016 8:40 p.m., "David Charters" <da...@charterstechnologies.com<mailto:da...@charterstechnologies.com>> wrote: ** Right, so change the url in the notificat

Re: How to customize the CSAT survey url with the custom one including the Request ID?

Yes but still if you can suggest on it. On 22 Jun 2016 8:40 p.m., "David Charters" <da...@charterstechnologies.com> wrote: > ** > Right, so change the url in the notification former. Are you familiar with > ITSM and it's configuration? > > > > Sent from

Re: How to customize the CSAT survey url with the custom one including the Request ID?

Right, so change the url in the notification former. Are you familiar with ITSM and it's configuration? Sent from my Verizon, Samsung Galaxy smartphone Original message From: Abhi$hek <abhi.masc...@gmail.com> Date: 6/22/16 8:07 AM (GMT-05:00) To: arslist@ARSLIST.ORG S

Re: How to customize the CSAT survey url with the custom one including the Request ID?

Thanks for your response. The only requirement is to accommodate the custom URL in place of the OOB one with request I'd as prefix. Please provide your valuable input. Early response will be highly appreciated. Cheers, Abhi. On 22 Jun 2016 1:34 p.m., "Karicheti anil kumar" < kar

Re: How to customize the CSAT survey url with the custom one including the Request ID?

You can have a HTML template designed with your own URL and add it to the respective notification tag message body used for survey. Notification Tag: SRM:SRV:IndividualSurveyMessage Filter: SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`! Regards, Anil Kumar K https://www.facebook.com

Re: How to customize the CSAT survey url with the custom one including the Request ID?

The requirement is to replace the CSAT survey url with the custom one which user should receive when incident resolved On 22 Jun 2016 10:28 a.m., "David Charters" <da...@charterstechnologies.com> wrote: > ** > > If I understand you correctly you can just

Re: How to customize the CSAT survey url with the custom one including the Request ID?

the CSAT survey url with the custom one including the Request ID? ** Thanks for the response. But the requirement is to have custom URL in the mail instead of the OOB with the request ID. Early response will be highly appreciated. Cheers, Abhi On 22 Jun 2016 3:39 a.m., "Joe D'Souza&qu

Re: How to customize the CSAT survey url with the custom one including the Request ID?

Thanks for the response. But the requirement is to have custom URL in the mail instead of the OOB with the request ID. Early response will be highly appreciated. Cheers, Abhi On 22 Jun 2016 3:39 a.m., "Joe D'Souza" <jdso...@shyle.net> wrote: Write a small redirection s

Re: How to customize the CSAT survey url with the custom one including the Request ID?

discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand Sent: Tuesday, June 21, 2016 12:52 PM To: arslist@ARSLIST.ORG Subject: How to customize the CSAT survey url with the custom one including the Request ID? Hi Experts, How to customize the Remedy CSAT survey url

How to customize the CSAT survey url with the custom one including the Request ID?

Hi Experts, How to customize the Remedy CSAT survey url with the custom one including the Request ID in 8.1.02 version? We are having a requirement in which we need to replace the OOB CSAT url with the custom one including the request id as post/pre fix. Please could you suggest on how

Re: Remedy: Email with URL with double slash

@ARSLIST.ORG Subject: Remedy: Email with URL with double slash ** Hi I have the following URL that it sent OOTB notifications: https://itsmprod./arsys//servlet/ViewFormServlet?form=NTE%3ANotifier=arsystem=NTS3819<https://itsmprod.%3cdomain%3e/arsys/servlet/ViewFormServlet?form=NTE%3ANotif

Re: Remedy: Email with URL with double slash

Gabriel, I believe that is setup on the AR System Administration Console, on the Server Information form located under System and General, and then on the Advanced tab. You want to ensure the URL located on the default web path does not have a / at the end of it because the notifications

Remedy: Email with URL with double slash

Hi I have the following URL that it sent OOTB notifications: https://itsmprod./arsys//servlet/ViewFormServlet?form=NTE%3ANotifier=arsystem=NTS3819 The problem is el double slash // after arsys How chage from double slash (//) to single slash (/)? Best Regards Socken

Re: Web Services - Using a HTTPS url

To expand on Thomas's answer (correct that HTTPS is function of the web server) you can easily change the URL in the WSDL from http to https using a text editor. Just make sure your web server is accepting https communications that connects to Mid Tier. Jason On Sun, Apr 10, 2016 at 9:53 PM

Re: Web Services - Using a HTTPS url

gt; wrote: > > ** > Hi, > > I have created a web service on our Dev box in Remedy to consume data from > clients using a http url in the WSDL. > > Our security team informed me I will need to use a https secure url in the > WSDL when I move this web service to QA and Prod. I

Web Services - Using a HTTPS url

Hi, I have created a web service on our Dev box in Remedy to consume data from clients using a http url in the WSDL. Our security team informed me I will need to use a https secure url in the WSDL when I move this web service to QA and Prod. I re-created the web service in our QA environment

Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion .... technical topics to be covered? URL error fixed below

@ARSLIST.ORG Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion technical topics to be covered? URL error fixed below ** I head back from support, apparently the problem is that if you click on the URL we were given, the final ] is not part of it I should have

Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion .... technical topics to be covered? URL error fixed below

I head back from support, apparently the problem is that if you click on the URL we were given, the final ] is not part of it I should have noticed that it was black on my screen not blue... The following works https://communities.bmc.com/community/engage/content?filterID=contentstatus

Re: Remedy 9 mid tier URL

On 7.6 - URL http:/// automatically resolves to http:///arsys/shared/login.jsp But on 9.0.1, we have to specify the complete URL. Is it something related to the version or config changes? Thanks! Kaur

Re: Remedy 9 mid tier URL

: Remedy 9 mid tier URL Hello All, To access remedy 9 mid tier, we have to use the URL with port 8080 in it like http://:8080/arsys/shared/login.jsp. Is there a way to remove port number from the url and access it with just the server name? Thank you! Kaur

Re: Remedy 9 mid tier URL

You can update the port in the tomcat config tool. Set it to port 80 instead of 8080. Port 80 is the default port for HTTP. On Tue, Feb 9, 2016, 4:09 PM Su Kaur wrote: > Its a Windows 2012 server with Tomcat. > > >

Re: Remedy 9 mid tier URL

Its a Windows 2012 server with Tomcat. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Remedy 9 mid tier URL

Hello All, To access remedy 9 mid tier, we have to use the URL with port 8080 in it like http://:8080/arsys/shared/login.jsp. Is there a way to remove port number from the url and access it with just the server name? Thank you! Kaur

Re: Remedy 9 mid tier URL

Thank you. This worked. -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Select all behavior in the character field text editor with Show URL=True

Classification: //Dell SecureWorks/Confidential - Limited External Distribution: When I have a character field that has the Show URL property set to true and an I click the Expand box to open the Text Editor field and want to copy all the text displayed, and I either Right Click and do Select

Re: Select all behavior in the character field text editor with Show URL=True

: Wednesday, August 05, 2015 5:41 PM To: arslist@ARSLIST.ORG Subject: Select all behavior in the character field text editor with Show URL=True Classification: //Dell SecureWorks/Confidential - Limited External Distribution: When I have a character field that has the Show URL property set to true

Re: Select all behavior in the character field text editor with Show URL=True

Classification: //Dell SecureWorks/Confidential - Limited External Distribution: 1, On a form, add a character field, set the Field Access to Read Only, Show URL to True, set a default value of some text and a URL and save, 2. Open that form in a search window, do Set to Defaults 3. Press

Re: direct URL in ITSM 8.X

Hi Dan, Sandra, This may or may not be useful at this point, but you can use the URL encoder to find out what the correct string is to use to embed in your URL for your form: https:// midtierserver.my.domain:8443/arsys/shared/ar_url_encoder.jsp Best Regards, Theo -Original Message

direct URL in ITSM 8.X

I was hoping someone would have an example of a direct URL to open a form (I am trying to open Survey once it all works) where the login is part of the URL, so you don't have to manually log in. As a starting point I used what was supposed to be one that works opening Incident in Search mode

Re: direct URL in ITSM 8.X

From the 8.1 docs you can still use the ViewFormServlet method to directly access a form. I found it under Example URL syntax for accessing forms and search results http://midTierServer/arsys/servlet/ViewFormServlet?form=formNameserver=serverNameusername=userNamepwd=password Fred

Re: direct URL in ITSM 8.X

to directly access a form. I found it under Example URL syntax for accessing forms and search results http:// midTierServer/arsys/servlet/ViewFormServlet?form=formNameserver=serverNameusername=userNamepwd=password Fred -Original Message- From: Action Request System discussion list

Re: direct URL in ITSM 8.X

Some more details for options here to open a form using the Landing Console so you don't lose your frame. Direct Access URL to INC, CRQ TSK using SHR:LandingConsole https://communities.bmc.com/docs/DOC-27541 On Thu, May 21, 2015 at 5:05 PM, Jason Miller jason.mil...@gmail.com wrote: ** If I

Re: direct URL in ITSM 8.X

Hi Sandra, Thanks for the post. I was already aware of the things like %3A and the rest being the URL substitutions, but pointing that out is useful nonetheless. There is a utility to convert single clauses to the url version, it would be nice to have something that will take an entire URL

Re: direct URL in ITSM 8.X

Dan, We have SSO so the URL does not include login content but this is the URL in the customer email for our custom Survey: https://midtierserver.my.domain:8443/arsys/forms/arserver/ITM%3ASurvey/User+View/?eid=$Request ID$ Where %3A replaces a : in the Form name and + replaces a space

URL to Application List

Hello, How to add a URL link to application list? Requirement is to show a link to the user like Incident Management and when a user clicks on that link a web page should open in the browser. I do not want to add a button on the homepage with Run Process of Open URL and change the type

Re: URL to Application List

Haven't come across that problem, nut sure. On Jan 23, 2015 2:41 PM, James Smith bmcremedyarslis...@gmail.com wrote: Cheers. It worked. When I am specifying Application List Display Order as 0 it is not showing up. Any specific reason why? - James

Re: URL to Application List

Cheers. It worked. When I am specifying Application List Display Order as 0 it is not showing up. Any specific reason why? - James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are,

Re: URL to Application List

James, There are two types of Entry Points, those created by Form Properties, and those created by Active Link Guides, you want the latter. Create an Active Link that opens the URL you want and attach it to a form...likely your home page with the Application List on it Create an Active Link Guide

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

I didn’t notice that, do you think the space may need to be URL-encoded into %20? Personally I still think it’s the browser security but this is one other trick to try, you’d have to add an extra action before the run process to do the replacement but if that works then you would need to write

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

I did try quotes around the URL but it threw up an error. When I put in the %20, etc. in the file name, I receive an Access Denied error. Suffice to say, I am thinking this one is down to browser security. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Monday, October 13, 2014 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site ** I did try quotes around

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

Keith, Just to make sure: You sent this originally: Run Process: PERFORM-ACTION-OPEN-URL \\pwfil01\Public\ITfile:///\\pwfil01\Public\IT HD\DocTest\S80039514.pdf The %20 needs to be between the IT and the HD with no spaces. Alternately, can you change that directory (folder

PERFORM-ACTION-OPEN-URL to open internal network site

Is there a way to open an internal document via the PERFORM-ACTION-OPEN-URL command? I have used this in the past and it worked but now I cannot get it to open a URL unless it's an external website. If I try to open an internal link, the link appears to do nothing. Essentially, I am trying

Re: PERFORM-ACTION-OPEN-URL to open internal network site

Keith, We would need a bit more information, such as 'What happens' when you trythere should be no difference between an external and an internal web/document, as long as you are using the properly formatted url. Have you run logs, what do they show. On Fri, Oct 10, 2014 at 7:42 AM, Sinclair

Re: PERFORM-ACTION-OPEN-URL to open internal network site

So, I have a button that fires an AL with Run Process: PERFORM-ACTION-OPEN-URL \\NETWORK\Public\Site Management\Site Documents\$Site ID$.pdf. When I click on the button, nothing happens. The AL does fire, according to the logs. If I change the OPEN-URL to http://www.msn.com, it works

Re: PERFORM-ACTION-OPEN-URL to open internal network site

Are you thinking of the URI type file. i.e. file://server/filename Here is a wiki of the list of types you should be able to put in a URL: http://en.wikipedia.org/wiki/URI_scheme Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: PERFORM-ACTION-OPEN-URL to open internal network site

I agree with Fred On Fri, Oct 10, 2014 at 7:54 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** So, I have a button that fires an AL with Run Process: PERFORM-ACTION-OPEN-URL \\NETWORK\Public\Site Management\Site Documents\$Site ID$.pdf. When I click on the button, nothing

SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 10, 2014 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-OPEN-URL to open internal network site ** I agree with Fred On Fri, Oct 10, 2014 at 7:54 AM

NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

Sent: Friday, October 10, 2014 10:27 AM To: arslist@ARSLIST.ORG Subject: SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site I agree with Fred, as well. Looks like the “file://” did the trick. I had forgotten that was an option for browsers. Now my battle is for the file location folder

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

I just used the following url in chrome file://server/share/something.log if you try to specify the url in question, does it open manually? What does the log show? On Fri, Oct 10, 2014 at 10:43 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** Never mind, I stand corrected

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

:* Sinclair, Keith *Sent:* Friday, October 10, 2014 10:27 AM *To:* arslist@ARSLIST.ORG *Subject:* SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site I agree with Fred, as well. Looks like the “file://” did the trick. I had forgotten that was an option for browsers. Now my battle

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

Using the URL directly in Chrome does work, also in IE. However, trying to call it from an AL using the Perform…URL, etc. it doesn’t do anything. Driving me nuts… Logs still are showing that AL fired: ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

yes...but your Log you just posted is showing \\server not file://server. On Fri, Oct 10, 2014 at 11:30 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** Using the URL directly in Chrome does work, also in IE. However, trying to call it from an AL using the Perform…URL, etc

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

/facepalm Yes, you are correct. I copied the wrong part of the log. This was the correct one: ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014 12:14:46 PM ms 493 True actions: action 0 Run Process: PERFORM-ACTION-OPEN-URL new file://pwfil01/Public

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

Of Sinclair, Keith Sent: Friday, October 10, 2014 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site ** /facepalm Yes, you are correct. I copied the wrong part of the log. This was the correct one: ActiveLink Start:- ST:SI-OpenSiteOther

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

creative in thinking up a solution for this one. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Friday, October 10, 2014 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

@ARSLIST.ORG *Subject:* Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site ** /facepalm Yes, you are correct. I copied the wrong part of the log. This was the correct one: ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View - Fri Oct 10 2014

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

as malicious activity and either did nothing, or 404'd as a result. It may not be applicable, but just in case. -JDHood On Fri, Oct 10, 2014 at 1:30 PM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** Using the URL directly in Chrome does work, also in IE. However, trying to call it from

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

Great Lakes respects the privacy of its customers and business partners and thus has implemented solutions to protect sensitive information. This is a secure message from Great Lakes that may contain sensitive information. To view your secure message, open the attachment to this message.

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

Sorry looks like our system wants to send my reply securely……….. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Friday, October 10, 2014 3:10 PM To: arslist@ARSLIST.ORG Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

--_000_B97DB6A54B0A7A4DBB08CE6A2181A8BC465C3EE7GLSXDBMAD1Pgldn_ Content-Transfer-Encoding: base64 Content-Type: text/plain; charset=utf-8 V2UgY29uZmlndXJlZCBvdXJzIGFzIGJlbG93IGFuZCBpdCB3b3JrcyBmaW5lLiAgVGhvdWdodCBJ 4oCZZCBwYXNzIGl0IG9uIGluIGNhc2UgeW91IHdhbnQgdG8gZ2l2ZSBpdCBhIHRyeS4NCg0KVG9k

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

: Friday, October 10, 2014 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site ** The last thing I want to do is muddy the issue, but this rings a faint bell about browser security. It has been awhile and I can't recall the specifics

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

Why not just add the URL to a line of text on a button? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, October 10, 2014 3:16 PM To: arslist@ARSLIST.ORG Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

Sadly, I tried that one. Same issue – nothing happens in web browser. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Friday, October 10, 2014 3:23 PM To: arslist@ARSLIST.ORG Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

I’m not sure if this is the issue, but since your address contains a BLANK, have you tried quotes around the URL? HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith

Re: Mid Tier URL from published web report forces a login each time

Harrisburg, PA 17105 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Friday, September 05, 2014 8:40 AM To: arslist@ARSLIST.ORG Subject: Mid Tier URL from published web report forces a login each time ** Hello Listers, ARS 8.1.00 Mid

Mid Tier URL from published web report forces a login each time

Hello Listers, ARS 8.1.00 Mid Tier 8.1 I have a published, scheduled report that runs daily for a few individuals. The report is sent as an Excel document. The first column of the spreadsheet shows as a hyperlink to the form and record in question. The first time accessed requires a login to the

Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL

are going to open (the URL). So, you were getting good performance on OpenWindow and a penalty on the URL. When you changed the check every time setting to something that is periodic, you can see that the performance of the two is comparable. By the way, the check is actually

Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL

it to some other browser experts to comment. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: Monday, April 14, 2014 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL ** Ah

Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL

run by the URL method. So just to make sure I'm clear, OpenWindow is running a superset of the workflow that PERFORM-ACTION-OPEN-URL is causing to be run. While setup to run AL logging to check this (I'd like to mention here how much I miss the easy setup for AL logging in the old WUT), I decided

OpenWindow vs. PERFORM-ACTION-OPEN-URL

Hi, Recently I was experimenting using PERFORM-ACTION-OPEN-URL instead of an OpenWindow action to open a Modify window on a specific entry (using the ?eid=request id parameter). It's easy enough to use and I certainly got it working, but the performance as compared to OpenWindow was abysmal. My

Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL

Subject: OpenWindow vs. PERFORM-ACTION-OPEN-URL ** Hi, Recently I was experimenting using PERFORM-ACTION-OPEN-URL instead of an OpenWindow action to open a Modify window on a specific entry (using the ?eid=request id parameter). It's easy enough to use and I certainly got it working

Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL

, and another that opened the same entry using a URL, both effectively doing the same exact search (using a request id). The URL method took a full second more to load (about .6 for OpenWindow vs. 1.6 seconds for the URL). Using the browser's network monitor I can see that it's performing some

Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL

Charlie, Is it possible the extra traffic is relating to authentication? I know when you do a open window action, the window is opened 'in the same session', but is it possible that when doing a URL call, it's having to communicate with the web server to determine which session is yours, which

Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL

the search that happens on the request ID. That is already indexed and is optimal. I meant searches that may happen that may be designed on open window action or window loaded action, that may be happening when you do a the url thingy and does not when you use the open window action. I agree its unlikely

R: Re: Rif: Direct access URL used in email notification - AR 7.6

I follow two ways to reach the Help Desk Form and view the Incident Number INC00319263 through an URL, but in both cases when i try to loginwith my credentials the system gives back to me the message of Authentication failed.The two URLs i used are these:https://MidtierServer/arsys/servlet

Re: Rif: Direct access URL used in email notification - AR 7.6

In ITSM 8.1 I was able to make slight changes versions of both those URLs work. I wasn't able to get the first one to work with either the the field name or field label (I didn't bother trying with URL encoded special charters in field label attempt). I changed the Incident Number reference

Re: Rif: Direct access URL used in email notification - AR 7.6

There is also this document in the BMC Communities: Direct Access URL to INC, CRQ TSK using SHR:LandingConsolehttps://communities.bmc.com/docs/DOC-27541 Jason On Tue, Feb 18, 2014 at 4:02 AM, Rüdiger Tams ruedi...@tams.de wrote: Hi there, you can find some information about the URLs

Rif: Direct access URL used in email notification - AR 7.6

Hi Pietro, you have to build an url like this in your email text, http://REMEDYWEBPROD.intranet.servizi:8080/arsys/servlet/ViewFormServlet?server=remedyprod.intranet.serviziform=WRBorsaitalianamode=Modifyqual=%27Entry_ID%27%3D%22$yourtiketid$%22+AND+%27Cod+UO%27%3D%2207165%22 In notify action

AW: Rif: Direct access URL used in email notification - AR 7.6

Hi there, you can find some information about the URLs in the PDF Mid-Tier Guide for 7.6, too. HTH Rüdiger Luisa Clotilde Carena luisaclotilde.car...@sgsbp.it schrieb am Di, 18.2.2014: Betreff: Rif: Direct access URL used in email notification

Direct access URL used in email notification - AR 7.6

Hi Folks, I am currently trying to implement a hard link in an email notification to the incident number from a custom on submit response notification filter. Question: Can someone provide me with a working example that provides this functionality? Have a url link to an incident in an email

Routed from secured to unsecured web url.

Hi team, Recently, im getting our remedy web url access routed from secured to unsecured i.e., https to http. If we connect via original web url not load balancer it's working fine. Issue only occured in Load Balancer. Can any of us help to fix this issue. Remedy version: 8.1 Tomcat Apache: 6.0

Re: Routed from secured to unsecured web url.

I am guessing you'll may have reverted the redirection script or mechanism on the load balancer, but not on individual servers? I'm wondering aloud though as to why would you'll need to unsecure an URL? Was it broken? If not what were you'll attempting to fix by un-securing it? While I love

Re: BTN URL underline v8.1 MidTier?

, Ravi From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: 16 October 2013 02:45 To: arslist@ARSLIST.ORG Subject: Re: BTN URL underline v8.1 MidTier? ** It looks like it went away for a little while. I have been missing it as well. We

Q: BTN URL underline v8.1 MidTier?

While testing MidTier v8.1 for upgrade (Windows, Tomcat, IE), noticed the existing button URL objects are no longer underlined. Currently running v7.5p8 and these have been defined and working for years. Can force an underline to show up by modifying the style sheet but I then get underlines

Re: Q: BTN URL underline v8.1 MidTier?

Hi Craig, We're using v8.1 mid-tier and the underline shows. Using Display Type = URL on the button. Based on info in Dev Studio, form definition. Using IE9 and Firefox. It also works in Chrome although I've been told Chrome is not supported. I didn't do anything special to make that happen

Re: Q: BTN URL underline v8.1 MidTier?

On Tue, Oct 15, 2013 at 8:18 AM, Susan Palmer suzanpal...@gmail.com wrote: ** Hi Craig, We're using v8.1 mid-tier and the underline shows. Using Display Type = URL on the button. Based on info in Dev Studio, form definition. Using IE9 and Firefox. It also works in Chrome although I've

Link (URL) to Work Order Template?

This should be a simple one, but I have not been able to do this, or find documentation on how to. I want to make a Web page that lists work request descriptions each one links to a template Work Order (Web console). The user clicks on the work they want, and land in the create work order

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