reporting to
customer experience, which covers customer touchpoints across all
channels.
Paul Bryan
Usography ( http://www.usography.com )
Linked In: http://www.linkedin.com/in/uxexperts
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Posted from the new ixda.org
http
generate is very helpful for understanding patterns and sequences,
but not at all useful for understanding prevalence, and therefore
relative priority, except to define the key concepts that need to be
operationalized and then measured.
Paul Bryan
Usography ( http://www.usography.com )
Blog
presentation.
Paul Bryan
Usography ( http://www.usography.com ) %u2028
Blog: Virtual Floorspace ( http://www.virtualfloorspace.com )
Linked In: http://www.linkedin.com/in/uxexperts
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Posted from the new ixda.org
http://www.ixda.org
://www.virtualfloorspace.com/2009/09/user-archetypes-vs-personas/
If you want a ready-made persona to participate in your design
activities, feel free to use this one:
http://www.virtualfloorspace.com/2009/09/using-personas-to-guide-web-design/
Paul Bryan
Usography (http://www.usography.com)
Blog: Virtual
Paul,
You are right, there are patterns. Those patterns would be very
interesting and useful to portal managers. They should also
understand that simply copying portal best practices will lead to the
perfect portal, but for some other company.
. . . . . . . . . . . . . . . . . . . . . . . . .
.
Paul Bryan
Usography (http://www.usography.com)
Blog (http://www.virtualfloorspace.com)
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Posted from the new ixda.org
http://www.ixda.org/discuss?post=47480
comfortable, but far fewer could wear my shoes and
feel comfortable.
Paul Bryan
Usography (http://www.usography.com)
Blog: Virtual Floorspace (http://www.virtualfloorspace.com)
Linked In: http://www.linkedin.com/in/uxexperts
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Posted from
Hi George,
This request might be more straightforward than you think. Since you
mentioned that you have a UX study that supports your decisions,
there is presumably a rationale that has lead you to organize the
site the way that you did in the site map.
You didn't say what kind of system you
://www.virtualfloorspace.com/2009/09/depth-interviews-vs-surveys-in-design-research/
Paul Bryan
Usography (http://www.usography.com)
Linked In: http://www.linkedin.com/in/uxexperts
Blog: Virtual Floorspace (http://www.virtualfloorspace.com
/oprah.com)
represents a significant portion of online apparel shoppers, since by
some estimates 65% of online apparel sales are made by women over age
35
(http://online.wsj.com/article/SB124286245782441235.html#mod=rss_Weekend_Journal).
Paul Bryan
Usography (http://www.usography.com)
Blog: Virtual
there is an inherent conflict of interest, or if testing is
viewed as a normal component of a design partner relationship.
Paul Bryan
Usography (http://www.usography.com)
Blog: Virtual Floorspace (http://www.virtualfloorspace.com)
Linked In: http://www.linkedin.com/in/uxexperts
Sorry about the lost blog posting. The URL is:
http://www.virtualfloorspace.com/2009/11/ucd-ux-usability/
@Jerome:
I don't think it's splitting hairs. I've read some recent holy
wars on this discussion board that involved these concepts, and I
think a clear representation of UCD, UX, and
, and let me what you think about the
distinctions I draw between these terms.
Thanks!
Paul Bryan
Usography (http://www.usography.com)
Blog: Virtual Floorspace (http://www.virtualfloorspace.com)
Linked In: http://www.linkedin.com/in/uxexperts
of Raindrop on
Flickr for review and commentary
(http://www.flickr.com/groups/raindropdesign/).
Paul Bryan
Usography (http://www.usography.com)
Blog: Virtual Floorspace (http://www.virtualfloorspace.com)
LInked In: http://www.linkedin.com/in/uxexperts
scrolling (like
MS Word) for pseudo-random access.
Would need to test it, but I like the potential for familiar
rapid-scanning cognitive processes.
Paul Bryan
Usography (http//www.usography.com)
Blog: Virtual Floorspace (http://www.virtualfloorspace.com)
Linked In: http://www.linkedin.com
I read some of the Scott Ambler entries Ambrose listed above. This
confirmed rather than contradicted my assertion that the need for
specifications is inversely proportional to the degree to which the
people writing the code are separated from decisions about design, in
a physical distance,
will be able to give once the ink is dry on your specs.
Paul Bryan
Usography (http://www.usography.com)
Blog: Virtual Floorspace (http://www.virtualfloorspace.com)
Linked In: http://www.linkedin.com/in/uxexperts
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new
when I interviewed cancer
patients about social networking habits and preferences, although
some of the entries are more specific to e-commerce. Take a look and
let me know if you find it helpful for your purposes.
Paul Bryan
Usography (http://www.usography.com)
Linked In: http://www.linkedin.com
The URL in my post above has a comma that's making it not work. I
don't see a way to edit the post, It should be:
http://www.virtualfloorspace.com
/pb
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Posted from the new ixda.org
http://www.ixda.org/discuss?post=46810
able to find any data, only opinions. Does anyone have
any non-proprietary data they'd care to share about one-page
checkout vs. multi-stage checkout in terms of abandonment analytics,
A/B or usability testing?
Thanks,
/pb
Paul Bryan
Usography (http://www.usography.com)
Blog: http
Apple is introducing a Macbook that makes use of the wheel interface.
Video description here:
http://www.theonion.com/content/video/apple_introduces_revolutionary
They decided to buypass unnecessary UCD processes or user testing,
relying on the %u201Cgot to have it%u201D power of the brand.
/pb
. To publish a paper about
this number of participants and have people apply it to their
projects without understanding the impact of different design
variables, different goals, different user segment characteristics,
etc., is to sell your audience a bill of defective goods.
Paul Bryan
Usography
or in bad weather.
Paul Bryan
Usography (http://www.usography.com)
Linked In: http://www.linkedin.com/in/uxexperts
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=46204
and
development are separated functionally or organizationally. That was
the case in the web app above. The dev team said the documentation
helped them to develop the app very efficiently. A six sigma study of
the app after release showed significant ROI of the design process we
followed.
Paul Bryan
, rather than
simply testing a prototype or design spec for usability problems.
Your process should be able to demonstrate value received for
resources expended, which shouldn%u2019t be too hard in e-commerce,
where numbers tell the story.
Paul Bryan
Usography (http://www.usography.com)
Linked
,
seemingly random barrage of related products (outside of the
stats-driven customer purchase info)
Toys R Us %u2013 clear paths for online vs. store purchases; however,
no clear %u201Carrive by%u201D date, and lacking safety info that I
think their category needs
Paul Bryan
Usography Corp
/Marketing_on_the_Internet
Paul Bryan
Usography (http://www.usography.com)
Linked In: http://www.linkedin.com/in/uxexperts
Blog: http://www.virtualfloorspace.com
--
Ali Naqvi asked:
[snip] How can you find such information about the competitor's
traffic
to buy online, but have
no money.
%u2022 i saw those online and almost ordered them!! they're very
cute. blue shoes are my new thing. are they comfy?
Not exactly dimensions that can be measured or validated, but the
tweets definitely convey nuances of experience.
Paul Bryan
Usography Corporation
for replay
(Copyright, 2009, Usography Corporation. Permission granted for
single use with disclosure of source.)
Paul Bryan
Usography Corporation (www.usography.com)
Linked In: http://www.linkedin.com/in/uxexperts
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new
the breadcrumb title and the page
title were slightly different, and that really confused users.
Redundancy is not necessarily a bad thing. One person's redundancy
is another person's confirmation. If the title breadcrumb is not
causing any problems there's no need to spend LOE fixing it.
Paul Bryan
. A
Harvard University study showed that single women were responsible
for 30 percent of total homeowner growth
Paul Bryan
Director, User Research and Design Strategy
Usography Corporation
Linked In: www.linkedin.com/in/uxexperts
. But I%u2019ve found that stakeholders pay
more attention to the recommendations than the assessment itself, so
I always take the time to develop a perspective as to which areas
should be tackled first, comparing level of effort and expense to
anticipated business value.
Paul Bryan
Director, User
uses a completely different visual treatment for its community,
giving you the impression that you are closer to the other customers
and a bit removed from the commercial entity Sears.
http://www.mysears.com/
Paul Bryan
Director, User Research and Design Strategy
Usography Corporation
Like David Danielson did in the paper Victor referenced, the best bet
is to test the headers with users, in as quantitatively
representative a manner as is feasible for your team.
If there's no budget / time / interest in researching this topic
with users, then it's a question of the relative
The scope and contents of a usability report should be tailored to
reflect the organizational context in which it is sponsored and
produced.
If you are internal to the organization, and the organization is
small, then I think a bullet list of recommended changes that can be
discussed in person
, including semiotics, to achieve optimal,
measurable results.
Paul Bryan
Principal Consultant, Usography Corporation
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Posted from the new ixda.org
http://www.ixda.org/discuss?post=44465
.
Paul Bryan
Principal Consultant, Usography Corporation
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Posted from the new ixda.org
http://www.ixda.org/discuss?post=44399
Welcome to the Interaction Design
understand, and is returning as a de
facto standard for indicating to users you were in the middle of
doing x, but now you need to do y before proceeding.
Paul Bryan
Principal Consultant, Usography Corporation
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Posted from the new
Hi Elizabeth,
Experts, like the people reading ixda discussions are a good source
for best practices. However, I think you need to get your users
involved in this process, even if you have no budget for it yet.
It%u2019s a great way to counter-balance the previous owner%u2019s
opinions with the
Thank you for these thoughtful replies.
I don%u2019t think my colleague was wrong. He works for a different
company that has been focused on personalized experiences that are
dynamically generated based on historical data.
I was just wondering how quickly, and how thoroughly, you think
was
wondering: Is the future of interactive design strategy in the hands of
statisticians? What do you think?
/pb
Paul Bryan
Director, User Research and Experience Design
Welcome to the Interaction Design Association (IxDA)!
To post
When HP redesigned the @HP portal a couple of years ago, I remember
seeing detailed ROI case studies about it. There were significant
social network enhancements of their portal, so you might find
something relevant on that topic. A condensed case study is provided
by HP:
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