RE: [otrs]

FYI, the bug I entered is: http://bugs.otrs.org/show_bug.cgi?id=785 Regards Rick Cogley Tokyo -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Cogley, Rick Sent: Friday, July 01, 2005 10:33 AM To: User questions and discussions about OTRS.org Subject: R

RE: [otrs]

I concur and am getting this too. Basically none of the "replacement variables" listed in the setup screen for this work. I submitted a bug report about it for 2.0b2, and am not sure what is and is not supposed to work, since some of the messages coming from OTRS are replacing those variables corre

[otrs] Search "text" field case sensitive?

In Otrs 1.3.2 full text search field appears to be case sensitive. Any way to fix this? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs S

RE: [otrs] Using apostrophes in the subject causing problems

I'm using Postgresql instead of mysql. Would this error have occurred using mysql? It shouldn't matter because sql is sql right? OTRS devs: is mysql the preferred database for otrs? Thanks, Carl -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jerem

Re: [otrs] Using apostrophes in the subject causing problems

This sounds like an sql escaping issue, where placeholders or proper quoting should be used for all the data, but isn't correct. (this is potentially a security issue too) I've filed a bug report about it http://bugs.otrs.org/show_bug.cgi?id=809 Sheline, Carl (LLU) wrote: I'm using OTRS 1.3.

[otrs] Using apostrophes in the subject causing problems

I'm using OTRS 1.3.2 When I create a phone ticket and type "someone's computer needs blah blah" in the subject and then finish out filling the rest of the ticket and then click on create I get this error message: Error: called with 2 bind variables when 0 are needed, SQL: 'INSERT INTO article (

[otrs] Filters and redirects

Basicaly im trying to do this if email is sent to support@ i will autoreply with please use online form at www.xx/form so i can grab accoundid with it. and tag it to X-username problem is i need to use same email. so basicaly if not X-username then send XX message if there treat as ticket

Re: [otrs] Customer User ticket zoom (1.3.2)

Christian, Thanks for all your help. I appreciate the effort you put into this list. I hadn't seen the option in the Defaults.pm, but I see it now. Here is my section: # default compose follow up next state $Self->{CustomerPanelDefaultNextComposeType} = 'open'; $Self->{CustomerPa

[otrs] Company Tickets

Hi folks, I'm using OTRS 1.3.x with Oracle. Anyone here have implemented Company Tickets? I tried a lot, but it never worked for me. Cheers, -- Ivã D. Boesing --- Oracle Certified DBA [EMAIL PROTECTED] Tel.: (51) 9177 5620 Immediate Consultoria e Sistemas

Re: RE: [otrs]

Hi, On Do, Jun 30, 2005 at 01:30:25 +0200, [EMAIL PROTECTED] wrote: > > Thanks - that worked - options shown on the relevant page clearly > > show though. > > not in version 1.2.4 the one i'm working with. This was a little bug which should be fixed in cvs head soon. Thanks and best

Re: RE: [otrs]

>  Thanks - that worked - options shown on the relevant page clearly > show though. not in version 1.2.4 the one i'm working with. Li___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscr

RE: [otrs]

> > I want to include the Ticket Number in an Auto Response.  The useable> options shows as the way to do this however when shouldn't this be just  ?? sometimes less is more.  Thanks - that worked - options shown on the relevant page clearly show  though.   (Apologies to the list for

[otrs] test

-- Marcus Hopwood, Service Manager Internet Facilitators Ltd Email: [EMAIL PROTECTED] Tel: +44 (0)161 275 1101 Fax: +44 (0)161 209 8427 Mob: +44 (0)7798 557879 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipe

Re: [otrs]

[EMAIL PROTECTED] schrieb am 30.06.2005 13:09:40: Hi 2, > Hi, > > Apologies if this is in the archive - I'm struggling to search it. > > I want to include the Ticket Number in an Auto Response.  The useable > options shows as the way to do this however when shouldn't this be just  ?? sometim

[otrs]

Hi, Apologies if this is in the archive - I'm struggling to search it. I want to include the Ticket Number in an Auto Response. The useable options shows as the way to do this however when I try this the response includes the text "" rather than the ticket number. Can anyone suggest where I'm

[otrs] Customer queue move

Hello! Is it possible in the Customer frontend to let the customers change in which queue the ticket is stored? The thing is i need a 'admin-customer' and a 'user-customer' the admin customer should be able to move the ticket from queue "Pre-Support" to queue "Support". And the 'user-custome

Re: [otrs] Customer User ticket zoom (1.3.2)

Hi Kevin, On Wed, Jun 29, 2005 at 12:41:48PM -0700, Kevin Kasner wrote: >When a customer logs in to the UI and zooms into an existing ticket, >they have the option of attaching a webrequest to the ticket. > >Unfortunately, the next state of the ticket defaults to >Closed-Resolved. This has caused

Réf. : Re: Réf. : Re: [otrs] Can't see tickets sent in a sub-queue

Christian Schoepplein <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] 30/06/2005 11:29 Veuillez répondre à "User questions and discussions about OTRS.org"                 Pour :        "User questions and discussions about OTRS.org"         cc :                 Objet :        Re: Réf.

Re: [otrs] Javascript popup for bulk actions

Hi Dean, On Wed, Jun 29, 2005 at 08:28:14AM +0100, Dean Baldwin wrote: >The following config option used to work in version 1.3.2: > >$Self->{FrontendBulkFeatureJavaScriptAlert} > >I have recently upgraded to version 2 beta and this feature seems to >have stopped. Clicking on a the check box for

Re: [otrs] How to know who is the Queue Owner?

Hello Nanditha, On Wed, Jun 29, 2005 at 12:05:40PM +0530, Nanditha Guruswamy wrote: > Iam a new user of OTRS and my question is: > How can I track whick ticket is assigned to whom or who is the Queue > owner? A queue can only be assigned to a group of users, not only to a single user. If

Re: [otrs] Installation problem.

Hi David, On Tue, Jun 28, 2005 at 05:25:16PM -0400, David Chubb wrote: >System Redhat 7.3 installed via RPM. > >I am having an issue running the Install.pl since I do not have a webbrowser >(or any GUI at all) installed on the local machine. I am getting a 403 - >Forbidden error when I try and run

Re: Réf . : Re: [otrs] Can't see tickets sent in a sub-queue

Hello Martin, On Tue, Jun 28, 2005 at 02:50:07PM +0200, [EMAIL PROTECTED] wrote: > I'm using OTRS 1.3.2 on a RedHat 8.0 distribution. > > To clarify my problem here a simple example: > I have differents queues structured like this: > > *queue1 > -subqueue1.1 > -subqueue