[otrs] Responsible Option in Ticket Window

Hi I am not able to see the Responsible option in Ticket window although ITSM is installed on OTRS system.What configuration changes I need to do to enable this feature. -- Regards, Sourabh Sarwate Mobile No : +91-9948894587 -

Re: [otrs] Frontend::Customer::Auth Digest::MD5

Resolved it myself. For the record, I just needed that for customers, so I changed the actual MD5 crypt in Kernel/System/CustomerAuth/DB.pm and Kernel/System/CustomerUser/DB.pm (its just one line) from $CryptedPw = unix_md5_crypt( $Pw, $Login ); to $CryptedPw = md5_hex($Pw); (also added, use

Re: [otrs] Responsible Option in Ticket Window

HI, Ticket - Frontend::Agent::Ticket::MenuModule Ticket::Frontend::MenuModule###410-Responsible: Module to show responsible link in menu. let me know. MV On Wed, Jan 13, 2010 at 9:03 AM, Sourabh Sarwate sourabh2...@gmail.comwrote: Hi I am not able to see the Responsible option in Ticket

Re: [otrs] Responsible Option in Ticket Window

Hi its enabled but still I am not able to see the responsible option in ticket window. Regards Sourabh Sarwate On Wed, Jan 13, 2010 at 2:29 PM, Marco Vannini marco.vann...@gmail.comwrote: HI, Ticket - Frontend::Agent::Ticket::MenuModule Ticket::Frontend::MenuModule###410-Responsible:

Re: [otrs] Responsible Option in Ticket Window

Hi ok its fixed now actualy in Ticket -Core::Ticket there is a option Ticket::Responsible: to enable this feauture. Regards Sourabh On Wed, Jan 13, 2010 at 3:28 PM, Sourabh Sarwate sourabh2...@gmail.comwrote: Hi its enabled but still I am not able to see the responsible option in ticket

[otrs] Upgrade to 2.4.6

Hi My first install of otrs was 2.4.5. on Linux from an rpm package. I am interested in upgrading to v2.4.6 but I am unsure of the procedure. Do I follow the same procedure as for the 2.3 to 2.4 rpm upgrade in the Admin documentation? Thanks Gordon Media Square plc or any of its subsidiary

Re: [otrs] Converting from MySQL to MS SQL 2005

Ok. Interesting post. I have same problem – want migrate to MS SQL. How to transfer data I know. Need assistance with configuring OTRS on Linux (Debian) with some FREE connectivity products (like FreeTDS). With FreeTDS I receive error with CS_OPT_TEXTSIZE failed and nothing work. OTRS 2.3.4

Re: [otrs] Service and SLA

Dear Leonardo, Thanks for your help, I can now see the service and SLA in the drop-down box. Is it possible to tag a service/SLA to a queue? Regards, Zak From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Leonardo Certuche Sent: Tuesday, January 12, 2010 11:02 PM To: User

Re: [otrs] SSL Error

Michiel, When I switched to mod_perl the SSL issues began. If I disable mod_perl in the httpd.conf then the ldaps connections work correctly. I couldn't find the variable for mod_perl to set the language. Could you shed a little light on that for me? I attempted to use the new all in one

Re: [otrs] escalation times when closing tickets

Hi there, Since there was no answer about how to avoid the deletion of escalation times when tickets reach closing states, we decided to create a new table called sla_times and a mysql trigger to fill it with the latest escalation times. Below you'll find the code, any comment about it is much

Re: [otrs] Service and SLA

Hi Zak, From the web interface I believe it's not possible but you can try with ACLs, here are some examples: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=68 Have fun, Leonardo Certuche On Wed, Jan 13, 2010 at 9:24 AM, Mohamed Zakaria mohamedzaka...@msiships.com wrote: Dear

Re: [otrs] Oracle database backend

Hi Michiel, Here is my Perl version: Perl, v5.8.8 built for x86_64-linux-thread-multi Thanks for taking the time to answer and help, I appreciate it. I will wait to hear back from you. Thanks! Jose Luis Spahr -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org]

Re: [otrs] Tickets ReOpening

I already have the email address set in the system addresses. The issue is probably in our setup but we can't really change it. Basically, we have a distribution group called IT Support and all of our IT people are in that distribution as well as the system address that sends directly to the OTRS

Re: [otrs] Tickets ReOpening

On 13.01.2010, at 00:37, Christopher Ross wrote: Is there any way to disable the reopening of tickets by email once they are already closed? snip _ Log in with admin rights, go to ADMIN:QUEUES, select the queue in question and modify the follow-up option as needed. LQ

Re: [otrs] Upgrade to 2.4.6

Hi Gordon, in patch level (e. g. 2.4.5 to 2.4.6) just upgrade the new RPM, restart your web server and everything is fine. 1) rpm -Uvh otrs-2.4.6.xxx.rpm 2) /etc/init.d/apache restart Done. -Martin On 13.01.2010, at 13:02, Gordon O'Brien wrote: My first install of otrs was 2.4.5. on

Re: [otrs] Upgrade to 2.4.6

Hi both, I've just did it. as in similar operation with rpm(s) it will create file.ext.rpmnew... pay attention to that and move as appropriate. See You. MV On Wed, Jan 13, 2010 at 8:33 PM, Martin Edenhofer m...@otrs.com wrote: Hi Gordon, in patch level (e. g. 2.4.5 to 2.4.6) just upgrade

Re: [otrs] Upgrade to 2.4.6

Hi @all, as this is a recurring Question which kept me searching for a while before getting answered here, I'd like to repeat my request to add a UPDATING or PATCHING file and point to this file in the UPGRADING and INSTALL files. Hi Marco, I can't follow you, would you mind

Re: [otrs] Upgrade to 2.4.6

Typically, when an RPM updates a system, it will back up key config files, etc. Here is an article talking about .rpmnew and .rpmsave files, etc. and how to deal with them. http://www.linux.com/archive/feature/121476 D On 2010-01-13, at 1:09 PM, Stephan Lang wrote: Hi @all, as this

[otrs] installing Authen-SASL-2.13

What is the command after you download perl module Authen-SASL-2.13 in cpan.bat I tried to run install Authen-SASL-2.13 command and got the following message see below. cpan install Authen_SASL-2.13 Warning: Cannot install Authen_SASL-2.13, don't know what it is. Try the command i

[otrs] API to create new customer

is there an API to create a new customer? I don't have SOAP exprience so I need something like the login url of customer.pl?Actio=LoginUser=zxcpassword=qwe ? Thanks, -sv - OTRS mailing list: otrs - Webpage: http://otrs.org/

Re: [otrs] Tickets ReOpening

Hi, On 13.01.2010, at 19:55, LQ Marshall wrote: On 13.01.2010, at 00:37, Christopher Ross wrote: Is there any way to disable the reopening of tickets by email once they are already closed? snip Log in with admin rights, go to ADMIN:QUEUES, select the queue in question and modify the

Re: [otrs] Tickets ReOpening

If I change the Follow up option to New Ticket or Reject, won't that change it for all follow ups, not just when the ticket is closed? I still want follow ups to be available but only while the ticket is open. From: LQ Marshall [mailto:qmarsh...@inetspace.net] Sent: Wednesday, January 13,

Re: [otrs] Tickets ReOpening

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Christopher Ross Sent: Wednesday, January 13, 2010 7:14 PM If I change the Follow up option to New Ticket or Reject, won't that change it for all follow ups, not just when the ticket is closed? I still want follow ups to be

[otrs] syncing google calendar to otrs calendar

Is there a way to sync the google calendar to the OTRS calendar? thanks for any info or pointers! kosta - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs] Differences between the Escalation times

part -- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20100113/23f6fe28/atta chment-0001.html -- Message: 3 Date: Wed, 13 Jan 2010 10:00:51 -0800 From: Lance Larson la...@larsoncorporation.com Subject: [otrs] New

Re: [otrs] Converting from MySQL to MS SQL 2005

Hi Dmitry, First of all, FreeTDS without any other (commercial) connectors like Easysoft's solutions give these CS_OPT_TEXTSIZE error messages and will truncate any varchar fields after 3500 bytes or so. This means that you can use it to connect to a customer backend on MS-SQL from Linux if you

Re: [otrs-de] [2.4.5]LDAP:: CustomerSearch: Bad Filter

Hallo Martin das klang einleuchtend und hat zumindest den Bad filter eliminiert. Danke. :) Jetzt habe ich das Problem, dass die Abfrage wohl nicht funktioniert, ---8--- [Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:377]: : LdapErr: DSID-0C090627, comment: In order to

Re: [otrs-de] [2.4.5]LDAP:: CustomerSearch: Bad Filter

Hi Matthias, fine! ;) Da muss ich jetzt aber passen. Mir kommt aus der ferne nur etwas noch komisch vor. BaseDN = 'ou=ABT,ou=BENUTZER,ou=ORT,dc=SUB,dc=DOMA,dc=IN', BaseDN ist der Punkt im Baum, ab dem gesucht werden soll. Und das hier sieht nach einen Punkt aus, der schon weit unten

Re: [otrs-de] [2.4.5]LDAP:: CustomerSearch: Bad Filter

Hallo Martin Es liegt am AD, welches die Anfrage grundsätzlich ignoriert. Trotzdem Danke :) Grüße Matthias flüsterndes PS: Die Subscription hat zwei Nachteile: Ich kann Sie nicht als Dienstleister für alle Kunden abschließen und es wäre Vorteilhaft, wenn es Staffelungen pro Case gäbe.

Re: [otrs-de] Fehler No Permission to use this frontend module! nach Erstinstallation

Hallo Martin, ich habe die Installation mit dem aktuellen rpm der otrs.org Seite von Grund auf neu durchgeführt. Schlussendlich konnte ich mich erfolgreich anmelden und erste Benutzer und Queues anlegen. Um beim Starten von otrs den mysql-check abzuschalten (da ich ja postgres benutze) habe

Re: [otrs-de] [2.4.5]LDAP:: CustomerSearch: Bad Filter

Es ist zum Mäuse melken ... ldapsearch funktioniert, OTRS LDAP meckert [Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:377]: : LdapErr: DSID-0C090627, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, vece Und ich

Re: [otrs-de] Defaultqueue für Customer hinterlegen 2.4.5

Konrad, Reinhard schrieb: kann mir jemand sagen was ich wo einstellen muss damit der Kunde keine Queue auswählen kann und das Ticket immer in einer von mir vorgegebene Queue landet? Habe es bis jetzt geschafft das er nur eine Queue auswählen kann er soll das AN:-Feld aber am besten erst gar

Re: [otrs-de] Fehlermeldungen/Mails (in cleanup)

Hallo, CiCS-Modul 3.1.1 steht auf der Seite http://www.cap-it.de zum Download bereit. Ich habe es seit heute im Einsatz und bekomme keine merkwürdigen Fehlermails mehr. Gruß Peter Am 06.01.2010 14:52, schrieb Andreas Traub: Hallo Martin, vielen Dank für die Information, nun weiss ich

Re: [otrs-de] [2.4.5]LDAP:: CustomerSearch: Bad Filter

Matthias, wenn ich mich da mal einmischen darf, ich denke Du nimmst den RDN und nicht den DN bei der Auth ? $Self-{'AuthModule::LDAP::SearchUserDN'} = *'OTRS';* $Self-{'AuthModule::LDAP::SearchUserPw'} = 'OTRSPW'; Grüße Christoph Matthias Borrack schrieb: Es ist zum Mäuse melken ...

Re: [otrs-de] [2.4.5]LDAP:: CustomerSearch: Bad Filter

Hallo Christoph Korrekter Weise muss ich zwei Sachen ergänzen. Zum einen teste ich die Kundensuche, was u. U. auf einem Irrglauben meinerseits beruht und zum anderen dass dieser ldapsearch ldapsearch -h dc.sub.doma.in -x -LLL -D CN=OTRS,OU=SUPPORT,DC=SUB,DC=DOMA,DC=IN -w PASSWORD -b

Re: [otrs-de] [2.4.5]LDAP:: CustomerSearch: Bad Filter

Ist da nicht ein kleiner Fehler, Du solltest Customer::AuthModule nehmen bei dem Auth Credentials Grüße Christoph Matthias Borrack schrieb: Hallo Christoph Korrekter Weise muss ich zwei Sachen ergänzen. Zum einen teste ich die Kundensuche, was u. U. auf einem Irrglauben meinerseits beruht

Re: [otrs-de] [2.4.5]LDAP:: CustomerSearch: Bad Filter

Nun aber zum letzten mal. :) Ich sehe im CustomerUser die UserDN und UserPw für den search bind gar nicht. Params = { # ... UserDN = 'cn=otrs,ou=support,dc=sub,dc=doma,dc=in', UserPw = 'PASSWORD', # ... BaseDN = 'dc=sub,dc=doma,dc=in', # bitte

Re: [otrs-de] [2.4.5]LDAP:: CustomerSearch: Bad Filter

Hallo Martin :0 Das war wirklich ZU banal. Da hatte ich wohl ein Verständnisproblem. Da hast Dir aber was verdient mit :) @Christoph Danke für den Hinweis. Das Custom habe ich unter der Schreibmappe gefunden. ist wohl beim kopieren verloren gegangen. Dank und Grüße Matthias PS: Ja, es

[otrs-de] Notiz Benachrichtigung deaktivieren

Hallo, gibt es eine Möglichkeit die default Notiz Benachrichtigung zu deaktivieren? Ich habe unter „Benachrichtigung“ eine eigene für Notiz konfiguriert, diese wird aber nicht verschickt. Gruß Christian - OTRS

Re: [otrs-de] Defaultqueue für Customer hinterlegen 2.4.5

Hi, On 13.01.2010, at 13:18, Alexander Halle wrote: Konrad, Reinhard schrieb: kann mir jemand sagen was ich wo einstellen muss damit der Kunde keine Queue auswählen kann und das Ticket immer in einer von mir vorgegebene Queue landet? Habe es bis jetzt geschafft das er nur eine Queue