Re: [otrs] OTRS Upgrade Path question?

Ok, thanks! --- Charles Lambrecht Computer Operations Manager UT College of Veterinary Medicine c...@utk.edu --- -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org

Re: [otrs] OTRS Upgrade Path question?

Hi, So, I can go from my current major and minor version of 3.2.13 to most recent major and minor version of 3.3 and then to the most recent major and minor version of 4? I'm wondering more about the minor version steps...majoring in the minors..lol Regards, Ch

[otrs] OTRS Upgrade Path question?

Hello, I am running OTRS 3.2.13. Is my upgrade path first jump to 3.2.16, then to 3.3.10? Then to 4.0.4? Thanks! Regards, Charles Lambrecht --- Charles Lambrecht Computer Operations Manager UT College of Veterinary Medicine c...@utk.edu

[otrs] Upgrade path from 2.4.7 and up...

Hello, I’m running OTRS 2.4.7 and I’m planning an upgrade. Do I need to upgrade throught 2.4.8, 2.4.9, etc. and all the way through every release, security or patch? If not, should I jump to 3.0.1 or could I jump to 3.0.11? Regards, Charles

Re: [otrs] otrs Digest, Vol 34, Issue 123

%3ATicket%3A%3AViewOwner;SysConfigGroup=Ticket ? Incidentally there's another mailing list question from someone wanting to change owner without creating a note: 6may11 http://lists.otrs.org/pipermail/otrs/2011-May/035591.html but it got no replies. Best Charles On 20/07/11 20:52, otrs

Re: [otrs] Change owner: make note-internal content optional?

On 20/07/11 17:30, otrs-requ...@otrs.org wrote: > From: "Grzella, Mark" > Subject: Re: [otrs] Change owner: make note-internal content optional? > To: "User questions and discussions about OTRS." > Message-ID: > Content-Type: text/plain; charset="is

[otrs] Change owner: make note-internal content optional?

version: 3.0.9 Best Charles - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] New tickets -- only email or phone?

icket Frontend::Module###AgentTicketEmail NavBar Description: Create new ticket by sending email Name: New ticket (send email) Best Charles > From: "Robert Woodworth" > Subject: Re: [otrs] New tickets -- only email or phone? > To: "'User questions and discussions

[otrs] New tickets -- only email or phone?

Hello :-) Sometimes tickets are initiated by a personal visit to our offices or in a meeting. The TICKETS drop down list includes "New email ticket" and New phone ticket". Can we extend the list? Best Charles ---

[otrs] Announcement: solution to load Outlook contacts CSV into OTRS Address Book

stions are invited. In particular the method may have created a large number of OTRS Customer logons as a side effect of populating the Address Book; if so, it would be great to learn a) how not to do so or, if that is not possible, how to disable them. Bes

Re: [otrs] Is it possible to hide the CUSTOMERS button?

n 19, 2011, at 7:48 PM, Charles wrote: > Hello:-) > > We are not using the Customers facility. Is it possible to suppress display of the CUSTOMERS button to give a cleaner interface for our agents? > Check out the agent's group permissions to the customer frontend m

[otrs] Is it possible to hide the CUSTOMERS button?

Hello :-) We are not using the Customers facility. Is it possible to suppress display of the CUSTOMERS button to give a cleaner interface for our agents? Best Charles - OTRS mailing list: otrs - Webpage: http://otrs.org

Re: [otrs] Firefox does not remember otrs agent password

to remember it, either. The site is http://my.pogoplug.com/pickup/ where I cannot give the UID because it is personal. That site uses JavaScript too. IDK enough about this issue to know if it is an OTRS issue, a Firefox issue or an OTRS-Firefox

Re: [otrs] Firefox does not remember otrs agent password

oes for sites that Firefox has multiple usernames for (not surprising; I only have the one saved username for the OTRS server). Firefox does username and password completion for all other sites that it has them for. Versions: OTRS 3.0.8, Firefox 3.6.17. Best Charles

Re: [otrs] 3.0.8 SetPermissions.pl: ownerships/permissions problem after running

On 01/06/11 18:16, otrs-requ...@otrs.org wrote: Date: Wed, 01 Jun 2011 17:46:55 +0530 From: Charles Subject: [otrs] 3.0.8 SetPermissions.pl: ownerships/permissions problem after running To:otrs@otrs.org Message-ID:<4de62db7.7090...@catcons.co.uk> Content-Type: text/plain; chars

[otrs] 3.0.8 SetPermissions.pl: ownerships/permissions problem after running

and error prone; better to fix whatever I did wrong. P.S. This is on a Debian Squeeze 64-bit system. Best Charles - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] 3.0.8 SetPermissions.pl: ownerships/permissions problem after running

/permissions the same as 3.0.7 but would be time-consuming and error prone; better to fix whatever I did wrong. Best Charles - OTRS mailing list: otrs - Webpage: http://otrs.o

Re: [otrs] Always CC addresses

Date: Sun, 29 May 2011 13:17:56 +0300 From: Muhammad El-Sergani Subject: Re: [otrs] Always CC addresses To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="iso-8859-1" Any thoughts? No one? Thanks and Best Regards, Muhammad El-Sergani. otrs/index.pl

[otrs] OTRS 2.4.7 - support assessment package question

thread-multi/mod_perl2.pm Through http://.../server-inf <http://.../server-inf> , I see mod_perl is loaded. My question, what is support assessment package checking to determine if mod_perl is running or not? As far as I can tell, mod_perl is loaded and running. Thanks for any

[otrs] Upgraded from 2.0.3 to 2.1.9 - survey package 1.1.9 problem

click on the link to create a new survey, I get: Can't locate object method "BuildSelection" via package "Kernel::Output::HTML::Layout" at /opt/otrs//Kernel/Modules/AgentSurvey.pm line 464. Any hints? Regards, Charles -------

[otrs] OTRS Memory Leak Mod_Perl Crashes

Hello, I am currently running OTRS 2.2.7 on a Windows 2k3 machine using mod_perl /2.0.3 with Perl/v5.8.8 on apache/2.2.9 We have seen issues with a memory leak that eventually leads to the following error accompanied by an apache crash/restart. At the time of the crash apache will be using

Re: [otrs] message loops

t I'm not sure just what might blow up if I alter that address. I think my original intent was to have multiple queues share that [EMAIL PROTECTED] POP account, so I could have otrs-admin@, otrs-dsl@, etc. Thanks, Charles Nils Breunese. ___ O

[otrs] message loops

tting that I missed, but after digging around for quite some time, I'm not seeing it. Thanks, Charles ___ Charles Sprickman NetEng/SysAdmin Bway.net - New York's Best Internet - www.bway.net [EMAIL PROTECTED] - 212.655.9344 ___ OTRS maili

[otrs] controlling cc: field

ally get into any theory as to the hows and whys... I'm open to changing this, since I only have one queue at the moment. Thanks, Charles ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

[otrs] IIS

I should have read the docs all the way through before installing this. I expected to have some configuration influence during installation. We have a pre-existing IIS server, we are using SQL Server 2000. My manager has approved the installation of MySQL if necessary. After installation the system

[otrs] RE: Escalations

I had this same problem, and ended up writing a script that runs out of cron every 5 minutes to query the database for tickets more than an hour old with no assigned agent. I'd be happy to forward it along if you are interested. (it's pretty short.) -Original Message- From: [EMAIL PROTE

[otrs] agent notification options (2.1.6)

on, and I'm not seeing anything that looks promising. Has anyone gotten this to work somehow? will moving to a more recent version solve this for me? I'm considering looking at the code and modifying it, but I want to see if anyone has done this first. Thanks, charles This message (

Re: [otrs] What is more faster for otrs: MySQL or PostgreSQL

t eat your data by default, mysql gets slow when you force data integrity. JMHO, of course. Browse the postgres-performance archives some time, it's good reading! Charles On 9/19/07 3:33 PM, "Rodriguez Garcia, Jose Luis" <[EMAIL PROTECTED]> wrote: I am doing the instal

Re: [otrs] Email ticket templates

L PROTECTED] 801.270.4108 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Klement, Charles Sent: Monday, July 23, 2007 11:45 AM To: otrs@otrs.org Subject: [otrs] Email ticket templates Hello, I'm currently using 2.1.6. Is anyone aware if it's possibl

[otrs] Email ticket templates

capability for new tickets, is it possible to have a standard message per queue. I'm willing to upgrade to a newer version if that would get me the feature that I am looking for. Thanks, charles This message (including any attachments) contains confidential and/or proprietary information in

RE: [otrs] skip otrs login

great. Caveat: You still need to individually setup each user or it won't work. Kind of a pain - it would be nice if the account were auto-created based on some template when the agent first logs in. On a related note, does anyone know if the customer httpauth has the same limitation? Thanks

[otrs] FAQ module and tickets

ice to just see everything in each category... Thanks, Charles ___ Charles Sprickman NetEng/SysAdmin Bway.net - New York's Best Internet - www.bway.net [EMAIL PROTECTED] - 212.655.9344 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: h

Re: [otrs] OTRS Queue View outside of OTRS

Hi, What did you write the scripts in? I'm running otrs under red hat, but am somewhat of a linux newbie. The possibilities seem endless for setting something like this up - I'd like to hear the details. Regard

[otrs] OTRS Queue View outside of OTRS

gards, Charles -- Charles Lambrecht Manager - Computer Operations [EMAIL PROTECTED] (865) 974-5742 University of TN College of Veterinary Medicine "Knowledge, Compassion,

[otrs] More questions.

Also, the ability for the customer to create their own account disappeared off the login screen when switching to LDAP. Is this not possible when using ldap? Thanks! , Charles ------ Charles Lambrecht Manager - C

[otrs] Adding Users/Email addresses to OTRS

r the procmail.* files to the new user home directory. Then, the scripts can't find the appropriate *.pl files. What is the best practice for this?   Thanks!Charles------Charles LambrechtManager - Compu

[otrs] Detecting Spam Headers

nt-Type: multipart/alternative; boundary="--90038073223643205" X-IMAIL-SPAM-DNSBL: (SpamCop,7bbc584c00c83bdd,127.0.0.2) X-RCPT-TO: <[EMAIL PROTECTED]> Status: U X-UIDL: 390952710 Charles R. Thompson General Manager IndySoft Corporation 864 627-8858 ext 240 [EMAIL PROTE

RE: [otrs] Stats for average Agent response time?

liest ticket_history.create_time where the earliest history_type is 8 (SendAnswer) and the TICKET.id = TICKET_HISTORY.ticket_id Charles -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Wes Plate Sent: Wednesday, January 26, 2005 10:48 AM To: User ques

RE: [otrs] Creating a ticket from a phone call (w/o customer email)

From there we just add notes. The next step... you set up a special queue to not autorespond and point your phone calls to it. (Incoming Phone Calls) is what we use. >From there it's a cakewalk. Charles -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf

[otrs] RE: otrs Digest, Vol 15, Issue 6

eNew&ExpandCustome rName=2&Dest=11%7C%7CReisen&=&=&Subject=Anruf+Notiz&Body=Anrufer%3A%0D%0AR%F Cckrufnummer%3A%0D%0ADatum%3A%0D%0AGrund%3A%0D%0A -Martin Cameron Charles wrote: > Is it possible (or planned) to allow for the ‘Text:’ field to have > templates based

[otrs] Phone View - Text Templates?

Is it possible (or planned) to allow for the ‘Text:’ field to have templates based on the “To:” field requested? For example, In the “To:” field you select “Phone Message”  it populates the “Text:”  field with a template something like this:   Phone Number:

[otrs] Upgrading from 1.1.1 to 1.3

Can I upgrade directly from 1.1.1 to 1.3 or do I have to upgrade in steps from other major releases? Charles ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org

RE: [otrs] Upgrading from 1.1.1 to 1.2.4 or 1.3

By tapping into the CVS I meant to read the upgrading documentation Charles -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Charles R. Thompson Sent: Friday, September 10, 2004 2:56 PM To: 'User questions and discussions about OTRS.' Subj

[otrs] Upgrading from 1.1.1 to 1.2.4 or 1.3

-Rollbacks if problems occur 3-Upgrade methods I've tapped into the CVS but am not sure if I can easily move from 1.1.1 to either version. Is it a clean upgrade process or do I need to go through a few versions and 'stair step' things? Charles ___

RE: [otrs] Invalid Users Still Get Mail

ure takes place (.pm or SQL, etc). That way I can just tweak manually and get us rolling again? Charles -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Martin Edenhofer Sent: Thursday, August 19, 2004 11:57 AM To: User questions and discussions about OTRS

[otrs] Invalid Users Still Get Mail

mail. Is there a manual way to force this to occur? Charles ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr

RE: [otrs] generic agent - move and delete spam

I added a custom status a few months back and on the direction of another user set that status in the (I think) Config.pm. I am still getting: No stateafterpending found for 'awaiting customer' I get about 8 or so a day and I'm not sure things are working like they should. Any

[otrs] Escalation Time

Does escalation time effect only new tickets or also a customer ticket reply? In other words, if a customer replies to one of our outgoing emails, if we forget it is there, will escalation occur? Charles ___ OTRS mailing list: otrs - Webpage: http

[otrs] Help: SQL to get all tickets closed in a timeframe?

this week, regardless of when they were created. What do I need to query in order to get closed dates between Date1 and Date2? Charles ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubsc

[otrs] Error From PendingJobs.pl when adding new status type

it to work just like the pending auto-close (+) function but I'm getting a list of "No stateafterpending found for 'AwaitingCustomer"..." Errors in my root email. What additional step is required to make 'awaiting customer' work like 'pending auto-close (+)

[otrs] Organization of Addresses for two locations

reply? Charles ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

[otrs] Adding Customer Users

ypt a simple password and use that encrypted string for all the others. Charles ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support

[otrs] Any issues with Apache httpd 2.0.49

write session data. Max. size (180224 Bytes) of SessionData reached! Drop old sessions! Any ideas? -- Charles Gagnon | My views are my views and they http://unixrealm.com | do not represent those of anybody charlesg at unixrealm.com| but me. 640K ought

[otrs] Newbie questions

either regular UNIX usernames/passwords combos or use any other external sources like NIS/NIS+ or LDAP. Thanks in advance. -- Charles Gagnon | My views are my views and they http://unixrealm.com | do not represent those of anybody charlesg at unixrealm.com| but

[otrs] Using ArticleStrg to Show Agent Login Name

I'm not familiar with the %Article hash in Admin.pm, specifically related to writing ArticleStrg for the Zoom view. I want to add the Agent's name for agent messages. Is this available in the Article Hash or by some other means? Something like: Customer -> agent (charles.thompson) --> customer -

[otrs] OTRS Customizations Discussion

e months and use OTRS to track them as well. We're not the slowest team on earth! ;) http://www.indysoft.com/personal/charles.thompson/indysoft/otrs1.gif (100Kb) http://www.indysoft.com/personal/charles.thompson/indysoft/otrs2.gif (90Kb) Charles __

[otrs] System Log Length

I would like to extend the view of the System Log but cannot find the right variable to change. I found one setting in one of the PMs but it did not increase the number of records returned from the log. What are the proper changes to extend the view? Charles

[otrs] OTRS Firebird/Interbase Port Underway

sion of 18 and 0 for the resolution. Anyone have any feedback on this decision before I move forward? My research isn't turning up much so I'm a little lost as to how to handle this. Also, has anyone produced a visual schema of the database as it currently exists? Charles

[otrs] Support for Interbase

the issue between Apache for Windows and MySQL sleeping threads, opening the door for a more friendly and direct Windows installation (without exim, etc) Does the seem like a viable option for a future release? Charles ___ OTRS mailing list: otrs

[otrs] FQDN Change

Is it possible to change the FQDN on a system that has been running for about a year? Where can this be done and what impact might it have on OTRS? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To u

[otrs] Passing Authorized User to index.pl

ers so the username has to be passed as a link. Charles ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr O

[otrs] RE: New Message Age

>>We have a problem with the personal queue views. When it says 'New Message!' in red or whatever, we need it to also state the age or at least the date/timestamp of that new message. I know.. it's our techs own fault for not posting a note to clear the new message deal but we'd really like to see

[otrs] New Message Age

r not posting a note to clear the new message deal but we'd really like to see the age of the emails in the list view. What is available to me in that area to either show the new message date/time or calc the age of the newest email? Thanks, Charles

[otrs] RESOLUTION: Framed OTRS and Message Links Logging Us Out

>> We're implementing a new Intranet and in the spec it >> requires web-based applications to run within a framed environment whenever >> possible. Basically all our tools are in a list framed on the left and when >> clicked they load in a frame on the right. >> >> I've been able to get OTRS to loa

[otrs] Re: Framed OTRS and Message Links Logging Us Out

the issue, that's why my example url is a bit off :) One more thing. Our intranet is mixed. The left frame and frameset comes from one machine/ip while otrs comes from another. Not sure if that mixed ip deal is doing something to the session cookies or not. Charles __

[otrs] Framed OTRS and Message Links Logging Us Out

t's wrong? Would be a shame to have to launch this in a new browser window when it's not neccesary.. I think. Charles ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: htt

[otrs] RE: otrs Digest, Vol 4, Issue 4

t's wrong? Would be a shame to have to launch this in a new browser window when it's not neccesary.. I think. Charles ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: htt

[otrs] Junk Bin Deletion: Bug Or Feature?

child elements of a thread are removed when GenericAgent makes it's pass? Charles ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] RE: Missing Ticket in Queue

"Provides an overview of all open tickets" at the very top. Very useful feature. :) > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Charles R. "Rusty" Thompson > Sent: Wednesday, August 20, 2003 10:10 AM > To: [EMAIL

[otrs] Missing Ticket in Queue

I'm using one of our other support guys' system while he is at a trade show. It's saying he's got 3 new messages... but I can only find two. I've looked in every queue but it's just not there. What can I do to find

[otrs] Timestamp New Message! header?

of our support guys know their cases, but when we need to pass off ownership or something sits dormant for awhile lack of a date can result in the support guy wasting time reviewing new messages that aren't really new. Can this easily be implement

[otrs] Backup Procedure

Can anyone share a backup procedure for OTRS using MySQL on SUSE Linux 8.1? I keep putting it off and we're too far into using it now to have anything bad occur. :( ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pi

[otrs] RE: Quoting the agent reply

r any of the other guys are reading this. Why is $Env{'images'} not available to Agent.pm? I get Internal server errors every time I try to use it. I had to hard code the image path with my hack to get things going. Charles ___ OTRS mailing

[otrs] The Logging System

e to block an address, basically copying the X-OTRS-ignore block and replacing it with the From parameter. I have verified that the code does indeed block the address, but I never see the message in the system logs. Am I missing something here? Does LogObject point to something different than the

[otrs] Blocking email addresses with POP3

We're in a real pickle over here. Somebody faked our support email address and sent an email to an autoresponder that does not return the same subject title. So our cases have filled up with some 200 back and forth messages with no end in sight. The other company is perfectly clueless. They don't

[otrs] LDAP

Can anyone provide a hint of a procedure for setting up LDAP with ORTS? We would like to link the Customer ID to a windows 2000 LDAP server. Is this possible? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermai

[otrs] RE: Sambar needed for Win32 installation?

ng at Sambar or a Linux box solution might be a better use of your time. I found the SuSE 8.x install of OTRS to be downright simple. Charles ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Attachment Size Limitations?

Over the weekend somebody attempted to send us a word document full of screen captures (3.5 meg or more) that just refused to be imported to the ticket thread for a case. The result was 100 follow ups of the same message... none of which ever got fully imported or deleted from the mail server. My

[otrs] perl-GD problems

Can someone provide a link for a known perl-GD RPM that works with the makestats.pl GD.pm system? I downloaded and installed the newest version from rpmfind but I seem to be having trouble installing the GD.pm module now. I have caught a few threads that 2.x is for libgd2 and GD.pm won't install f

[otrs] DTL and the CGI Environment Hash

I'm trying to create a web link in the AgentNavigationBar.dtl to our bug logging system. Our developers sometimes work from home so I thought I could make the link intelligent based on their IP. Basically I'm trying to do something like this, but it's not working. How Do I get access to the $ENV ta

[otrs] Re: Queue Error From Cron

start, we were up and running. On Mon, Mar 31, 2003 at 11:45:10AM -0500, Charles R. Rusty Thompson wrote: > Well I'm almost set with our test environment. I got everything installed > using the rpm for Suse 8.1. I'm having some problems receiving my first mail > into the system tho

[otrs] 3 Requests

First... the tech support guys are loving this system. We've had a few guys out sick and/or just busy. Two of us were able to manage support all day without one bit of trouble. Thanks! 1) One of the guys here is playing with LDAP and wondering if some more information on using the LDAP features co

[otrs] Queue Error From Cron

Well I'm almost set with our test environment. I got everything installed using the rpm for Suse 8.1. I'm having some problems receiving my first mail into the system though. I managed to set up the Cron jobs and from the looks of things they are running as expected but when a mail is captured it i

[otrs] SQL cleanup script

In time I could do this myself but I was wondering if anyone had written a cleanup script for the OTRS database. After the mail, users, etc are set up we have a testing cycle. After that testing it would be nice to be able to clear all the cases from the system, leaving the core user and setup dat

[otrs] Suse Install - Can't SetPermissions

Ok. it took awhile but I'm now running Suse 8.1, have set up MySQL, Apache, etc and installed the otrs rpm. I went through the installer.pl but have hit a snag. Where it asks me to set file permissions I cannot get the .sh to run in a shell. Each time I get 'command not found'. I checked the case

[otrs] Windows 2k, MySQL, Apache project failure

Well, I officially give up. OTRS with Win2k and MySQL is a pipe dream. Every time I get one issue resolved, another pops up. Developers will be pleased to know none of it involves them! I found there is a problem on Windows 2k involving Apache and MySQL which will render OTRS (or any MySQL app, su

[otrs] RE: Win2k Sending Email Resolved!!!

ment is happy and off my back. Thanks for all the hard work on the software, we are really going to get tremendous use out of it! Charles ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Re: Feature Request

> > I would like to request there be more fields for customer contact > > information such as phone, alt phone fax and a few custom fields that can be > > relabeled to meet the needs of the OTRS implementor. > > I understand the need for such a feature, no question about this. > In general there is

[otrs] RE: Win2k Mail Sending Problems - Headers Intepreted Differently by different services

m (http://otrs.org/) To: <[EMAIL PROTECTED]> Date: Mon, 03 Mar 2003 08:46:17 -0500 Subject: [indysoft] [Case#: 113] Re: Test Support Sehr geehrter Charles R. \Rusty\ Thompson, Danke für Ihre Anfrage. "Charles R. \"Rusty\" Thompson" <[EMAIL PROTECTED]> wrote:

[otrs] Mail Sending Issues on Win2k

>> 2) The emails do not seem to be intepreted correctly by our >> Outlook clients. >> I think the headers of emails are being mis-read by the client apps. >> Normally I would see something like this in the window view: (--- between >> these being the graphical header view of the email) >> >> --

[otrs] RE: [indysoft] otrs digest, Vol 1 #212 - 14 msgs

>> 2) The emails do not seem to be intepreted correctly by our >> Outlook clients. >> I think the headers of emails are being mis-read by the client apps. >> Normally I would see something like this in the window view: (--- between >> these being the graphical header view of the email) >> >> --

[otrs] Auto-Responders

I can't seem to get the auto responders to work in the following manner. Can someone coach me on how to set this up? We have a multi-tier support system as follows: Incoming Tier 1 Tier 2 Tier 3 Critical Incoming Web Posts or Emails go into the Incoming Queue. Once reviewed, if the request is in

[otrs] Feature Request

We've been using OTRS in-house for a few days now and I have a request. It appears to me that every time we find something that seems perfect for us, it's always missing one little thing that makes it 100% perfect. OTRS needs to have a few more customer-contact features as you currently have to use

[otrs] Email Configuration on Win2k

Ok... I rerouted exim to our external shared webhosting server and finally got an email to go out, thanks for steering me away from what I was doing Robert! Now I have two additional questions: 1) In the case of mail failure, where do mails go/end up? Is there a resend or some queue to investigate

[otrs] Email Configuration on Win2k

work server names instead and still get this going? Anybody got some tips or info I may have missed? Charles ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs