Thanks, Martin.
After making my original post, I found TicketCustom.pm on disk and realized
that I was over-complicating the inheritance part. Very easy to use.
Now I have written my redefinition of
Kernel::System::Ticket::TicketEscalationIndexBuild and it is firing along.
Hugh
Context:
We receive User Account Lockout messages sent to OTRS by another system
via SMTP. I'm already using a postmaster filter to assign the customer
account on these tickets. I'd also like to update the article/ticket title
at the same time so that the dashboard view is more descriptive.
We just forward the messages to the helpdesk mailbox and add a tag in the
body like this:
#customer: thecustomeremailaddress@goeshere
Then a postmaster filter looks for #customer: in the message and
reassigns it to him/her.
Hugh
2012/3/20 Juan Manuel Clavero Almirón juanm.clav...@ibsalut.es
I am trying to set up a new OTRS 3.0.3 schema in MySQL (to receive 3.0.3
data from MSSQL before I upgrade the server to 3.1). The relevant(?)
my.ini excerpts are below:
[mysql]
default-character-set=utf8
[mysqld]
character-set-server=utf8
default-storage-engine=INNODB
The article table itself should still be in use, for articles. I think
what you moved out of the DB were article attachments, correct?
Hugh
On Mon, Mar 5, 2012 at 9:37 AM, Steven Carr sjc...@gmail.com wrote:
My bad, it looks like the otrs.ArticleStorageSwitch.pl did move the
articles out of
Has anybody done an OTRS migration from Microsoft SQL Server to MySQL?
Sketching this out on paper I plan to dump the data from SQL Server
using BCP. I believe I can then import it into MySQL using LOAD
DATA LOCAL INFILE commands
of DBD:ODBC relative to DBD:mysql and
the other native interfaces?
Hugh
On Wed, Nov 16, 2011 at 5:01 AM, Michiel Beijen michiel.bei...@otrs.comwrote:
Hi Hugh,
On Tue, Nov 15, 2011 at 16:54, Hugh Kelley hugh.kel...@gmail.com wrote:
Has anyone been following (and better still, testing
Has anyone been following (and better still, testing), the changes to
DBD::ODBC (post 1.23_4)?
Presumably these were meant to improve the performance of SQL statement
preparation for MSSQL via ODBC.
http://www.martin-evans.me.uk/node/65
We have mapped the native message priority to the OTRS ticket priority
via postmaster filters.
Would that work for you? From: Ugo Bellavance
Sent: Friday, July 29, 2011 3:44 PM
To: otrs@otrs.org
Subject: [otrs] customer.pl or e-mail ticket creation
Hi,
Any opinions about the method of ticket
You can also list multiple LDAP bases and/or filters in numbered customer
DBs.
--
From: Rory
Sent: Wednesday, July 20, 2011 11:22 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Active Directory integration with multiple OU
Hi Paul,
You can use
Speaking from recent experience, I do not think you'll be happier
under IIS and PerlEx (the latter being the real issue, from my
perspective). Are you using MySQL or MSSQL?
We started with that configuration (IIS and PerlEx) and have steadily
moved toward Apache. I have some ASP.NET apps also
Has anyone implemented this for both agents and customers?
Does this solution support the auto time zone detection?
Does it work with the JSON interface (AKA iPhone module)?
Hugh
-
OTRS mailing list: otrs - Webpage:
This is specific to these (two) agents and follows them across browsers,
computers, etc.
The full exception is here (taken from PerlEx, though mod_perl does the
same):
Precompiler: Execute Error:
Filename:[C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl]
We just ported the jobs to Windows scheduled tasks and ignored cron.
When in Rome . . .
Hugh
--
From: Maximilian A. Fuxjaeger
Sent: Thursday, June 23, 2011 11:54 AM
To: otrs@otrs.org
Subject: [otrs] Fetch Mail on Win32
Dear OTRS Guru’s
I’ve browsed and looked up
I'd suggest checking the bug DB (I think I experience this too). It sounds
more like a bug than a missing feature, unless I misunderstand the intent of
that box.
It frustrates our agents mightily.
Hugh
On Tue, May 10, 2011 at 8:46 AM, Lars Jørgensen l...@kb.dk wrote:
Hi,
We mainly use
We've been using OTRS for about six month now (9,000 tickets, 62,000
articles) and I'm starting to notice sluggishness.
I've tried switching from IIS + PerlEx to Apache + mod_perl but that hasn't
made a noticeable difference.
My next move is to investigate archiving. Has anyone else had a
:13, Hugh Kelley hugh.kel...@gmail.com wrote:
I am trying to encourage our front-line agents to let customers know
whenever a ticket has to been transferred to another agent.
At present, the change of ownership is accomplished via a note, which is
not emailed, so the customer does not see
a way to allow this via sysconfig then I'll move the topic to
IdeaScale.
Thanks for the input,
Hugh
On Tue, May 10, 2011 at 11:09 AM, Gerald Young cryth...@gmail.com wrote:
When the new owner sends a Reply, he can address all these issues.
On Tue, May 10, 2011 at 10:34 AM, Hugh Kelley hugh.kel
You can set
--
From: Muhammad El-Sergani
Sent: Saturday, April 23, 2011 5:02 PM
To: otrs@otrs.org
Subject: [otrs] Disable Ticket Lock
Dear all,
Is there a way to disable the Ticket Lock feature? I fear it's of no real
use to us, at the moment.
Thanks and Best
Sorry, allow me to finish that thought. You can turn the lock time down
on a per queue basis.
Setting the timeout to a very low number causes tickets to unlock very
quickly. We keep ours at 15 minutes.
Hugh
From: Muhammad El-Sergani
Sent: Saturday, April 23, 2011 6:51 PM
To: Hugh Kelley
Cc: otrs
...@gmail.com wrote:
Yes, it's the same idea. Append an identical index from 1-9 to each major
entry that applies to the second or third auth methods.
On Apr 5, 2011 4:27 PM, Hugh Kelley hugh.kel...@gmail.com wrote:
Can the agent auth system support the same multi-source design that
the customer
Can the agent auth system support the same multi-source design that
the customer auth does?
If so, could someone kindly point me to a config sample online?
Hugh
--
Sent from my mobile device
-
OTRS mailing list: otrs -
Is it possible to have the agent/owner list filtered so that agents without
read+write access in a ticket's current queue are not visible? Is it a
sysconfig option?
Hugh
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
};
}
}
}
Hugh
On Fri, Mar 18, 2011 at 9:13 AM, Hugh Kelley hugh.kel...@gmail.com wrote:
Is it possible to have the agent/owner list filtered so that agents without
read+write access in a ticket's current queue are not visible? Is it a
sysconfig option?
Hugh
When I submit/reply to tickets via email with PDF attachments, those
attachments do not appear in the UI with the articles.
However, If I go to Plain Format I see them in the MIME content of the
article and if I Download this email they are there as well.
I have installed the *PDF::API2 *
Membership Report.pdf
Hugh
On Fri, Feb 25, 2011 at 9:18 PM, Hugh Kelley hugh.kel...@gmail.com wrote:
When I submit/reply to tickets via email with PDF attachments, those
attachments do not appear in the UI with the articles.
However, If I go to Plain Format I see them in the MIME content
Is there such an interface?
Our customer sometimes send us scripts to run. It would be convenient
to access them directly from the ticket.
Hugh
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
I ran the rebuild last night and my searches are back to normal now. Is
this normally required after a rebuild?
Hugh
On Tue, Jan 25, 2011 at 10:50 AM, Steve Durbin steve.dur...@bridgend.gov.uk
wrote:
Lars and others,
Freetext search and ticket number search work fine here following upgrade
I have been running some version of OTRS 3 from beta up until 3.0.3. I'm
not sure when this search (for ticket number) stopped working, but I have
the same experience as Gazizov.
For what it's worth, we've been using the Static DB all along.
Hugh
On Mon, Jan 24, 2011 at 10:32 AM, Gazizov
Can a reply pull-down be added to the ticket zoom next to the move queue
pull-down via sysconfig?
In our case, agents may add many notes to a ticket between replies and it is
somewhat tedious to search all the way through the article list for the last
reply-able entry.
Hugh
,
Elva
On 1/13/2011 4:12 PM, Hugh Kelley wrote:
Can a reply pull-down be added to the ticket zoom next to the move
queue
pull-down via sysconfig?
In our case, agents may add many notes to a ticket between replies and it
is
somewhat tedious to search all the way through the article list
*Re: [otrs] OTRS system giving 500 internal server error*
*Hugh Kelley * to: Pradumna Maheshwari
12/23/2010 07:08 PM
--
No, I do not know why you are receiving that error.
I suggest you check the OTRS log and the Perl
Yes, that's exactly it. Many thanks.
Hugh
On Sat, Jan 8, 2011 at 9:08 AM, Michiel Beijen michiel.bei...@otrs.comwrote:
Does setting Ticket::Frontend::OverviewSmall###ColumnHeader to
TicketTitle do what you want?
--
Mike
On Fri, Jan 7, 2011 at 4:50 PM, Hugh Kelley hugh.kel...@gmail.com
I would like to be able to see the ticket title in tabular format. Can this
be added via sysconfig (so that I don't have to reapply .pm and .dtl patches
after each upgrade)?
Hugh
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OTRS mailing list: otrs - Webpage:
Is there an estimated release date for 3.0.5?
Is there a page where these dates are shared?
Hugh
On 1/6/11, Michiel Beijen michiel.bei...@otrs.com wrote:
Bumping an old thread:
Apparently Google switched to requiring TLS?
You can use TLS with OTRS although it's a bit broken in 3.0.5
Is there a sysconfig option to allow this? I can't seem to find a way to
change the customer value for multiple tickets.
Hugh
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To
In that case,
http://otrsteam.ideascale.com/a/dtd/Allow-more-changes-via-Bulk-Edit--customer-/99945-10369
Hugh
On Thu, Jan 6, 2011 at 9:31 AM, Michiel Beijen michiel.bei...@otrs.comwrote:
On Thu, Jan 6, 2011 at 3:21 PM, Hugh Kelley hugh.kel...@gmail.com wrote:
Is there a sysconfig option
I've changed the ticket number formula a few times on ours.
Everything has been fine for us.
I have also looked into changing the ticket handle, but apparently
that is disruptive.
Hugh
On 12/29/10, Steve Clark scl...@netwolves.com wrote:
Hello List,
We have been using OTRS for about 6 months
After a bit of a learning curve, I've had good results with ActivePerl
and PerlEx under IIS 7+ .
Hugh
On 12/22/10, Pradumna Maheshwari pradumna.maheshw...@tcs.com wrote:
Hello all
I have a problem that, sometimes OTRS system suddenly gets down, giving
500 internal server error
You could create a second customer database for this purpose. That will
make them show up in the AJAX customer lists.
On Fri, Dec 17, 2010 at 7:19 AM, Erik van Ast erik.van@suzohapp.nlwrote:
Hi Michiel,
That worked great, thank you.
One more question. How can I put the agents' addresses
, Hugh Kelley hugh.kel...@gmail.com wrote:
We have some contact (mail recipient) objects in our directory for external
people (vendors).
Is there any way to allow these to be shown in the AJAX lookup for ticket
forwarding (do not treat them as full customers, but do suggest them as
email
We have some contact (mail recipient) objects in our directory for external
people (vendors).
Is there any way to allow these to be shown in the AJAX lookup for ticket
forwarding (do not treat them as full customers, but do suggest them as
email recipients)?
Hugh
the dashlel. But I don't know how to apply/import it
in to OTRS. Can you please guide me on that?
Sorry, but I am really new to OTRS :(
GoodWills
Parag Bhalerao
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Hugh Kelley
Sent: Tuesday
It can be accomplished via a new dashlet.
I posted an example to the list a few weeks back. Try a search of the
archives to see if the attachment is still available.
Hugh
On 11/30/10, Parag Bhalerao parag.bhale...@cybertech.com wrote:
Thanks Shrikant,
I can see it in My Queues. I was
I saw that announcement but couldn't tell if that was a beta date or GA.
When will betas start to show up?
Hugh
On 11/16/10, Tristan Smith trist.d.sm...@gmail.com wrote:
Hi,
This may help: http://otrs.org/news/2010/release-calendar-otrs3/
(I was hoping for a sooner release)
On Tue, Nov
We've been using OTRS 3 as our live ticketing system for a few weeks now and
I've started to notice that the ticket hook we use isn't descriptive
enough. It gets confusing when we forward a ticket out to a vendor and then
a second ticket number is added.
Does anyone know offhand if it will break
The OPM file itself contains a base-64 representation of all files in
the package.
Perhaps the system does a validation against that.
Hugh
On 11/2/10, Steve Clark scl...@netwolves.com wrote:
Hi List,
I have installed the above package. When accessing it I noticed there
was a misspelling
in
What web server and Perl implementation are you using?
Hugh
On 11/3/10, Ronaldo Richieri richi...@gmail.com wrote:
Hi,
I'm trying to chance a Config.pm file to update some Auth parameters. OTRS
searchs Customer on a AD Server. There are configurations for it but even if
a remove the
Is there a way to allow a one-click/screen assignment of the following:
- Queue
- Owner
- FreeText
It would seem that the easiest way would be to provide a queue pulldown in
AgentTicketOwner, but I'm open to other suggestions (AgentTicketNote?).
As it stands now, the Raw queue-tenders
I haven't used bulk actions much so I wanted to check my process before I
submit a bug:
1:Check multiple tickets via queue view, hit Bulk.
2:A visual confirmation appears:
201010301048: Ticket is used!
201010301057: Ticket is used!
201010301101: Ticket is used!
3: Perform
' = 'Option Two',
}
Hugh
On Fri, Oct 29, 2010 at 12:19 PM, Hugh Kelley hugh.kel...@gmail.com wrote:
My Freetext requirements are not being enforced in Beta 6 (though I'm
fairly certain they were a few weeks ago).
Given the following Sysconfig (abbreviated from ZZZAuto.pm), I would expect
1
I've put together a quick implementation of the CustomerIDs feature that
uses the AD manager attribute to generate the list at run time.
Deployment steps (all two of them) and a Perl module are posted in an
enhancement request here:
http://bugs.otrs.org/show_bug.cgi?id=6193
Hugh
Is anyone else seeing these errors when closing some, but not all, tickets?
[Fri Oct 29 11:49:49
2010][Error][Kernel::Output::HTML::LayoutPopup::PopupClose][57] Need URL or
Reload!
The ticket closes successfully but the agent is left with a server error.
I already have a bug open for
My Freetext requirements are not being enforced in Beta 6 (though I'm
fairly certain they were a few weeks ago).
Given the following Sysconfig (abbreviated from ZZZAuto.pm), I would expect
1 and 2 to be required for any new phone ticket, but this is not the case.
I am only using the standard template.
My issue occured while I had my computer in split screen mode. The
OTRS window was on the second screen (which happened to be projected
in a conference room at a lower resolution than my primary monitor).
I think that is what caused my issue, though I
I've upgraded to OTRS 3.0 beta 6 and now get the following message in many
screens, especially when going into a ticket with multiple articles.
Observed in FF 3.6 and IE.
An error occured! For details please see your browser log!
Look familiar to anybody?
Hugh
I believe this was caused by a dual-monitor display where the second monitor
was running a smaller resolution than the first.
On Wed, Oct 27, 2010 at 3:16 PM, Hugh Kelley hugh.kel...@gmail.com wrote:
I've upgraded to OTRS 3.0 beta 6 and now get the following message in many
screens, especially
Under beta 6, only icons with counts (watched == 1, locked ==2, etc.) are
showing.
Is this a new Beta 6 feature? Can the previous default be restored?
Hugh
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
As far as I know, 2.4.9 and 3.0 are identical from the LDAP perspective. If
so, there's an example config here (agents and customers):
http://www.mail-archive.com/otrs@otrs.org/msg32302.html
Hugh
On Wed, Oct 27, 2010 at 11:28 AM, Sidnei Moreira
sidneimorei...@gmail.comwrote:
hello,
i've
is unavailable, the mail is still queued on the local system.
On Windows systems you can achieve something similar by installing the
SMTP service from IIS.
Of course,this does not help you with your current issue.
--
Mike.
On Mon, Oct 25, 2010 at 1:27 AM, Hugh Kelley hugh.kel...@gmail.com
I had a temporary mail server authentication issue recently. Example below.
[Sun Oct 24 23:11:06 2010][Error][Kernel::System::Email::SMTP::Send][117]
SMTP authentication failed: 5355.7.3 Authentication unsuccessful.
This caused my outbound messages and notifications to be undelivered. Now
that
Is there any way to configure the default reply (after new ticket has been
created) notification so that it only fires outside of business hours?
During regular hours I expect agents to respond directly so this
notification would be unnecessary.
Hugh
...
On Fri, Oct 15, 2010 at 9:09 AM, Hugh Kelley hugh.kel...@gmail.comwrote:
I agree about that goal.
However, at least in my organization, there are a few users who
hesitate to use the support system at all - they just email agents
directly. Then, as you well know, it is impossible
into the portal, though he is eligible for LDAP auto sync if
he ever does.
Furthermore, I still see the tickets under my ID when I log into the
customer portal.
Hugh
On Mon, Oct 18, 2010 at 3:28 PM, Hugh Kelley hugh.kel...@gmail.com wrote:
I like postmaster-based assignment of customers described
My OTRS 3.0 system was set to RuntimeDB for Ticket::IndexModule. As a
result, my searches on ticket number returned no results.
Is this expected?
It looks like %FieldSQLMapFullText is missing an element for ticket number.
my %FieldSQLMapFullText = (
From= 'art.a_from',
or the GenericAgent.
The SOAP script can also assign a new user if wanted.
The logic is then up to you or actually up to the script writer ;-)
On 04.10.2010, at 23:02, Hugh Kelley wrote:
That's an interesting idea. Unfortunately, I'm not sure the postmaster
can determine programatically who the owner
Agents will sometimes put in an incorrect amount of time in a ticket article
(45 hours instead of 45 minutes).
Is there a way to update this time (via the UI) after it has been inserted
in the database?
Hugh
-
OTRS mailing list:
a Correction article with a
negative time.
So if they put in 2700 minutes but it should be 45, they have to create a
new article with a value of -2655 minutes accounted time.
On 14.10.2010, at 02:26, Hugh Kelley wrote:
Agents will sometimes put in an incorrect amount of time in a ticket
article
Is there a sysconfig option that would allow a manager to change ticket
queues without being an owner (we don't use the responsible feature)?
Currently we get this message from the AgentTicketMove module:
Sorry, you need to be the owner to do this action!
The scenario is this:
Bob manages the
Is there a ticket search option for the app? I can't see how to find
tickets for a given user or subject.
Hugh
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
Is there any configuration option that controls the owner list options
available by default in new tickets?
Right now I have to hit the refresh circle for each ticket to get the full
agent list populated in the pull-down. The default list only has two or
three agents.
Hugh
by default.
Daniele
Da: otrs-boun...@otrs.org [otrs-boun...@otrs.org] per conto di Hugh Kelley
[hugh.kel...@gmail.com]
Inviato: martedì 5 ottobre 2010 15.57
A: User questions and discussions about OTRS.
Oggetto: [otrs] OTRS 3.0 - Potential Owner List
:
Hi,
You could use the GenericAgent to change the owner.
On 02.10.2010, at 02:19, Hugh Kelley wrote:
We have a relatively open permission model for our tickets. Most agents
can add notes or replies without owning the ticket. As a result, some
tickets go all the way to resolution without
We have a relatively open permission model for our tickets. Most agents
can add notes or replies without owning the ticket. As a result, some
tickets go all the way to resolution without having the ID changed.
This means that some get closed with the root user (#1) as the owner. Is
there a way
I'm not sure if this a bug or user error, but I can't get a search template
to save its fields.
My steps:
1) Click the search button
2) Click Create New
3) Type in a template name
4) Add two filter criteria; owner and state, for example
5) Hit Create New Template
6) Run search, results are
://edenhofer.de/)
On 01.10.2010, at 19:10, Hugh Kelley wrote:
I'm not sure if this a bug or user error, but I can't get a search
template to save its fields.
My steps:
1) Click the search button
2) Click Create New
3) Type in a template name
4) Add two filter criteria; owner
I'm having a bit of sysconfig amnesia.One day I decided to hide the
owner icons in the top row of the dashboard. Now I want to put it back
(but can't find the setting in sysconfig).
Does anybody remember what option this is?
Hugh
(please file a bug in this case).
Thanks a lot!
Regards, mg
Am 28.09.10 21:21, schrieb Hugh Kelley:
A user sent a large screenshot into OTRS today (3.0 Beta 3) and it
seems (based on the coincidental timing) to have caused an issue with
the dashboard.
I now get these Byte order
I forgot to mention that I did run the delete cache script yesterday,
no effect.
I only assumed this was cache-related because of the text in the
PerlEx error. Apparently that is incorrect.
Regards,
Hugh
On 9/29/10, Hugh Kelley hugh.kel...@gmail.com wrote:
There is only one machine in use
PerlEx: Execute returned: -1
On Wed, Sep 29, 2010 at 4:58 AM, Hugh Kelley hugh.kel...@gmail.com wrote:
I forgot to mention that I did run the delete cache script yesterday,
no effect.
I only assumed this was cache-related because of the text in the
PerlEx error. Apparently that is incorrect
When I reply to a ticket via Firefox, I seem to be able to paste images in
the body of the message. Under IE, this does not work.
Is this an OTRS feature or some FF add-on that is enabling it? I assume it
is within OTRS since the tool knows to upload the image to the /otrs/
Running Beta 4, has anyone noticed that typed-in free text boxes
don't update the ticket?
Required pull-downs work fine.
Hugh
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To
Has anybody done any exciting or clever stuff with Message of the Day?
If you have made some AJAX/SOAP type integration with another data source
(or maybe OTRS itself) I'd love to see your examples.
Would that sort of thing be better done in DashboardMOTD.pm or as script
code embedded in
: http://www.otrs.com
OTRS brings true mobility to the Help Desk: The OTRS iPhone App free
download http://www.otrs.com/en/products/iphone-app/
On Mon, Sep 6, 2010 at 5:11 PM, Hugh Kelley hugh.kel...@gmail.com wrote:
Does anyone have advice on the best way to deploy OTRS under IIS 7.x
Is it now possible to configure (via Sysconfig) the message body
requirement for certain views?
Specifically, I don't think I need to require message text for simple
ownership changes.
Hugh
-
OTRS mailing list: otrs - Webpage:
A user sent a large screenshot into OTRS today (3.0 Beta 3) and it seems
(based on the coincidental timing) to have caused an issue with the
dashboard.
I now get these Byte order is not compatible at ..\..\lib\Storable.pm
messages in the PerlEx logs (see further down). The web server just
) Line:
191
The folders were created on disk but they all appear to be empty, and I now
have no inline images in my old articles. New attachments show up.
Where should I be looking for clues?
On Tue, Sep 28, 2010 at 3:21 PM, Hugh Kelley hugh.kel...@gmail.com wrote:
A user sent a large
Is there any way to change this option and move this content to the FS
(if the DB grows too large) on an existing system?
Hugh
On 9/21/10, PREF31 OTRS o...@haute-garonne.pref.gouv.fr wrote:
Thanks
Claude
Message original
Sujet : Re: [otrs] Attachments files
De : Leonardo
Could you provide you config.pm?
Is vwalsh your sAMAccountName?
Hugh
On 9/21/10, Vance Walsh vance_wa...@concordacademy.org wrote:
After some fiddling I think I am close
In my log for otrs
[Tue Sep 21 12:34:13 2010][Notice][Kernel::System::Auth::LDAP::Auth] User:
vwalsh (CN=Vance
I built my 3.0 config using what I think were 2.4 docs, so I believe the
functionality is unchanged.
My config example is below. You'll just need to change the names/passwords
and possibly use Kernel::System::Auth::Sync::LDAP instead of
Kernel::System::Auth::Sync::ActiveDirectory .
#
I'm debugging another timezone issue and have realized that only admin
group members can see session data.
Is there a way that normal customers or agents could see that data
(for the current session only)?
Hugh
-
OTRS mailing
Either way, your user session in OTRS will have either the wrong (or no)
UserTimeZone value.
Fortunately, this is only likely to be an issue if you run the browser on
the OTRS server (as in a development mode).
Hugh
On Mon, Sep 6, 2010 at 3:01 PM, Hugh Kelley hugh.kel...@gmail.com wrote
In OTRS 3, you'll see the options here. It's called Notifcations (Event)
under the Admin screen.
http://OTRS-SERVER/otrs/index.pl?Action=AdminNotificationEvent;Subaction=Change;ID=1
On Wed, Sep 15, 2010 at 11:46 AM, Erik van Ast erik.van@suzohapp.nlwrote:
Hi all,
I have set up OTRS
8200 255
F: +31 71 8200 254
I: http://www.otrs.com
OTRS brings true mobility to the Help Desk: The OTRS iPhone App free
download http://www.otrs.com/en/products/iphone-app/
On Mon, Sep 6, 2010 at 5:11 PM, Hugh Kelley hugh.kel...@gmail.com wrote:
Does anyone have advice on the best way
That page mentions a widget for OTRS 3.0. Where is that? I tried
installing yours but get a framework mismatch error:
Backend ERROR: OTRS-CGI-10 Perl: 5.12.2 OS: MSWin32 Time: Tue Sep 14
16:46:12 2010
Message: Sorry, can't install/upgrade package, because the framework version
required by the
{'TZ'} = 'UTC';
POSIX::tzset();
Hugh
On Sat, Aug 28, 2010 at 11:33 AM, Hugh Kelley hugh.kel...@gmail.com wrote:
More updates.
First, I now realize that the the TimeZoneUser and
TimeZoneUserBrowserAutoOffset options must both be enabled. I had thought
they were unlinked. From
Does anyone have advice on the best way to deploy OTRS under IIS 7.x with
Strawberry Perl? I'm unfamiliar with Fast CGI, but that seems to be a
possible approach.
I have been using ActivePerl's PerlEx up to this point but between the
differences in CPAN offerings and a recent timezone but I
confused here because I feel like my
findings don't match this guidance,
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=335.
Hugh
On Thu, Aug 26, 2010 at 6:08 PM, Hugh Kelley hugh.kel...@gmail.com wrote:
I am using the forms-based auth and I do see the TimeOffset hidden variable
being
: +31 71 8200 255
F: +31 71 8200 254
I: http://www.otrs.com
OTRS brings true mobility to the Help Desk: The OTRS iPhone App free
download http://www.otrs.com/en/products/iphone-app/
On Thu, Aug 26, 2010 at 6:35 AM, Hugh Kelley hugh.kel...@gmail.com wrote:
I spoke too soon. This was already
I: http://www.otrs.com
OTRS brings true mobility to the Help Desk: The OTRS iPhone App free
download http://www.otrs.com/en/products/iphone-app/
On Thu, Aug 26, 2010 at 6:35 AM, Hugh Kelley hugh.kel...@gmail.com
wrote:
I spoke too soon. This was already anticipated by the developers
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