Re: [otrs] Drop down menu

2012-12-13 Thread Stefano Boccanera
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- * Stefano Boccanera *** La fattura allegata è da considerarsi come documento ai fini contabili, Le ricordiamo infatti che la fattura non sarà inviata per posta ordinaria in formato cartaceo. La Risoluzione n.132/E del 28 maggio

[otrs] How use ACL to restrict Workoredr access on WO type ?

2011-12-30 Thread Stefano Boccanera
to ro into ITSM Change Management - Frontend::Agent::ViewWorkOrderAgent) grant the same permission also on the 'approval' workorder. Can I use ACL to solve this issue? regards -- * Stefano Boccanera* - OTRS mailing list: otrs

Re: [otrs] how to search on the mailing list archives ?

2011-12-28 Thread Stefano Boccanera
. regards Stefano Boccanera 2011/12/28 Luca Domenella luca.domene...@bwinparty.com Hi all, ** ** how can i search on the mailing list archive ? I haven’t found a way… ** ** I need to know a way to cancel a user from otrs ** ** Best regards,** *Luca Domenella* T

[otrs] : Using ACL on Change and Workorder

2011-12-13 Thread Stefano Boccanera
an alternative solution to meet my requirements. best regards -- * Stefano Boccanera* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin

[otrs] : error executing the otrs.ITSMChangeDelete.pl procedure

2011-06-30 Thread Stefano Boccanera
regards -- * Stefano Boccanera* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] : error executing the otrs.ITSMChangeDelete.pl procedure (SOLVED)

2011-06-30 Thread Stefano Boccanera
. Sorry for my mistake ... stefano boccanera 2011/6/30 Stefano Boccanera sboccan...@gmail.com Hi I catched following error using the otrs.ITSMChangeDelete.pl (the real procedure that output the error is otrs.ITSMChangesCheck.pl) - (OTRS 3.0.8, ITSM 3.0.3) Can't locate package Kernel::System

[otrs] : [otrs ITSM] non-ASCII characters into Change description_plain field

2011-05-05 Thread Stefano Boccanera
the problem ? Following the processing thread, I supsect the problem could be arise into the HTMLUtils module, is my assumption correct ? Any help or suggestion would be very appreciated regards -- * Stefano Boccanera* - OTRS

[otrs] : ITSM Change SHOW Columns parameter

2011-04-29 Thread Stefano Boccanera
? best regards -- * Stefano Boccanera* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] : Navigation problem on ITSM Change Template screen

2011-04-20 Thread Stefano Boccanera
regards -- * Stefano Boccanera* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] : Navigation problem on ITSM Change Template screen

2011-04-20 Thread Stefano Boccanera
: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- * Stefano Boccanera* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive

[otrs] OTRS ITSM - How to show Free Text into Change Search output ?

2011-03-14 Thread Stefano Boccanera
the specific Change. When I'll try to search for a set of Changes, and show the result, the K_1 field is never shown. Any suggestion ? thanks in advance -- * Stefano Boccanera* - OTRS mailing list: otrs - Webpage: http://otrs.org

Re: [otrs] how to change

2011-03-10 Thread Stefano Boccanera
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- * Stefano Boccanera* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo

Re: [otrs] how to change

2011-03-10 Thread Stefano Boccanera
to prevent confusions of wording ;-)) Cheers, Nils On 10.03.2011, at 12:23, Stefano Boccanera wrote: - change initiator (who open the change ), that role is linked to the Change Builder OTRS group - change manager (who authorize the change, add workorder and assign, open the change

Re: [otrs] how to change

2011-03-10 Thread Stefano Boccanera
On 10.03.2011, at 12:23, Stefano Boccanera wrote: - change initiator (who open the change ), that role is linked to the Change Builder OTRS group - change manager (who authorize the change, add workorder and assign, open the change by himself if needed) this role is linked to the OTRS group Change

[otrs] : using Service and SLA with ITSM Change Management module

2011-03-04 Thread Stefano Boccanera
Hi I'd like to know if I can configure an association btw a Change Request and a Service. I have the goal to manage some SLA on Change Request monthly rate for a customer. My assumptions (reading the documentation) are : a) I can define a Service (say service A) b) I can define a SLA

[otrs] : using the ITSMChangeDelete.pl procedure

2011-03-02 Thread Stefano Boccanera
it ( what parameter, etc.). Has anyone used that procedure or know some details how to use it? thanks -- Stefano Boccanera - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

Re: [otrs] : using the ITSMChangeDelete.pl procedure

2011-03-02 Thread Stefano Boccanera
/mailman/listinfo/itsm-announce On 02.03.2011, at 10:28, Stefano Boccanera wrote: I'm testing OTRS ITSM Change Mangement to implement a change management solution at a italian customer site. Nice, welcome ;-) Now, after some testing creating change requests, workorders and so on, I would