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Stefano Boccanera
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La fattura allegata è da considerarsi come documento ai fini
contabili, Le ricordiamo infatti che la fattura non sarà inviata per
posta ordinaria in formato cartaceo.
La Risoluzione n.132/E del 28 maggio
to ro into ITSM Change Management -
Frontend::Agent::ViewWorkOrderAgent)
grant the same permission also on the 'approval' workorder.
Can I use ACL to solve this issue?
regards
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regards
Stefano Boccanera
2011/12/28 Luca Domenella luca.domene...@bwinparty.com
Hi all,
** **
how can i search on the mailing list archive ? I haven’t found a way…
** **
I need to know a way to cancel a user from otrs
** **
Best regards,**
*Luca Domenella*
T
an alternative solution to meet my requirements.
best regards
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Sorry for my mistake ...
stefano boccanera
2011/6/30 Stefano Boccanera sboccan...@gmail.com
Hi
I catched following error using the otrs.ITSMChangeDelete.pl (the real
procedure that output the error is otrs.ITSMChangesCheck.pl) - (OTRS
3.0.8, ITSM 3.0.3)
Can't locate package Kernel::System
the problem ?
Following the processing thread, I supsect the problem could be arise into
the HTMLUtils module, is my assumption correct ?
Any help or suggestion would be very appreciated
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Archive
the specific Change.
When I'll try to search for a set of Changes, and show the result, the K_1
field is never shown.
Any suggestion ?
thanks in advance
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to prevent confusions of wording ;-))
Cheers, Nils
On 10.03.2011, at 12:23, Stefano Boccanera wrote:
- change initiator (who open the change ), that role is linked to the
Change Builder OTRS group
- change manager (who authorize the change, add workorder and assign,
open the change
On 10.03.2011, at 12:23, Stefano Boccanera wrote:
- change initiator (who open the change ), that role is linked to the
Change Builder OTRS group
- change manager (who authorize the change, add workorder and assign,
open the change by himself if needed) this role is linked to the OTRS
group Change
Hi
I'd like to know if I can configure an association btw a Change Request and
a Service.
I have the goal to manage some SLA on Change Request monthly rate for a
customer.
My assumptions (reading the documentation) are :
a) I can define a Service (say service A)
b) I can define a SLA
it ( what parameter, etc.).
Has anyone used that procedure or know some details how to use it?
thanks
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On 02.03.2011, at 10:28, Stefano Boccanera wrote:
I'm testing OTRS ITSM Change Mangement to implement a change management
solution at a italian customer site.
Nice, welcome ;-)
Now, after some testing creating change requests, workorders and so on, I
would
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