Andy Lubel wrote:
Options +execCGI is under the tag?
Yes, my httpd.conf ends thusly:
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
AllowOverri
Options +execCGI is under the tag?
-Original Message-
From: [EMAIL PROTECTED] on behalf of Hershel Robinson
Sent: Thu 6/8/2006 11:03 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Installation Questions
Andy Lubel wrote:
> im no installation expert quite
Andy Lubel wrote:
im no installation expert quite yet but i think that you need mod_perl along with mod_cgi
in order to use the "fast" option. other than that it looks like the modules
you have will support. your config file has the +execCGI outside of a directory as well,
i believe that doe
nson
Sent: Wed 6/7/2006 7:00 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Installation Questions
Andy Lubel wrote:
> Do you load the mod_perl and mod_cgi module?
Here is my httpd.conf file:
http://wcconline.com/httpd.txt
save the VirtualHost sections that I removed (to
Andy Lubel wrote:
Do you load the mod_perl and mod_cgi module?
Here is my httpd.conf file:
http://wcconline.com/httpd.txt
save the VirtualHost sections that I removed (to protect the innocent)
Thanks.
--
Gallery Robinson Web Services
http://web.galleryrobinson.com/
_
Do you load the mod_perl and mod_cgi module?
On 6/7/06 2:40 PM, "Hershel Robinson" <[EMAIL PROTECTED]> wrote:
> Nils Breunese (Lemonbit Internet) wrote:
>> Hershel Robinson wrote:
>>
>>> Before I do that, I would like to at least have a more simple version
>>> running. As it is, CGI is not runn
Nils Breunese (Lemonbit Internet) wrote:
Hershel Robinson wrote:
Before I do that, I would like to at least have a more simple version
running. As it is, CGI is not running.
any other ideas?
Maybe the key is Options +ExecCGI?
Tried it in .htaccess in the OTRS /bin/cgi-bin/ dir and then I
Hershel Robinson wrote:
Before I do that, I would like to at least have a more simple
version running. As it is, CGI is not running.
any other ideas?
Maybe the key is Options +ExecCGI?
Nils Breunese.
___
OTRS mailing list: otrs - Webpage: http:/
Nils Breunese (Lemonbit Internet) wrote:
Hershel Robinson wrote:
Could this be a problem with step 6? Webserver configuration? I don't
think so but I don't know. All I actually did was add these 2 lines:
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
Alias /otrs/ "/opt/otrs/bin/cgi-bin/"
t
Hershel Robinson wrote:
Could this be a problem with step 6? Webserver configuration? I
don't think so but I don't know. All I actually did was add these 2
lines:
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
Alias /otrs/ "/opt/otrs/bin/cgi-bin/"
to the very bottom of httpd.conf
What n
I guess the OTRS rpm isn't really going to work on your CPanel box
without a lot of tweaking and moving files etc. Maybe you're better off
doing an install from the source tarball following the instructions.
Yeah, it's more work. Or try a non-CPanel box.
I am trying to install from a tarball.
I guess the OTRS rpm isn't really going to work on your CPanel box
without a lot of tweaking and moving files etc. Maybe you're better off
doing an install from the source tarball following the instructions.
Yeah, it's more work. Or try a non-CPanel box.
OK, thank you very much for your assist
Hershel Robinson wrote:
Apache 1.3.36 is the OFFICIALLY supported version of Apache. 2.x is
not supported OFFICIALLY by CPanel and is labeled "beta" as far as
support, so I would suggest being careful trying to use it.
You can install whatever you like. However, most likely installing
it
This looks pretty weird. RPM says apache 2.0.51 is installed, but when
you ask for its status you get some sort of HTML answer from an apache
1.3.33 server... Fedora Core 2 comes with apache2 by default and I guess
that the OTRS RPM expects to find apache2 as well. However, it looks
like your s
This looks pretty weird. RPM says apache 2.0.51 is installed, but when
you ask for its status you get some sort of HTML answer from an apache
1.3.33 server... Fedora Core 2 comes with apache2 by default and I guess
that the OTRS RPM expects to find apache2 as well. However, it looks
like your s
Hershel Robinson wrote:
[EMAIL PROTECTED] [~]# service httpd status
Not Found
The requested URL /server-status was not found on this server.
Additionally, a 404 Not Found error was encountered while trying
to use an
ErrorDocument to handle the re
This seems very strange. What does 'service httpd status' say? Maybe you
have some sort of strange custom httpd setup that OTRS doesn't detect.
What does 'rpm -q httpd' say?
Hey, brother, now we're getting somewhere. Please excuse the length of
this dump, but check this out:
Hershel Robinson wrote:
[EMAIL PROTECTED] [/]# rm otrs-2.0.4-01.i386.rpm
rm: remove regular file `otrs-2.0.4-01.i386.rpm'? y
[EMAIL PROTECTED] [/]# rpm -e otrs
error: package otrs is not installed
[EMAIL PROTECTED] [/]# rm -rf /opt/otrs
[EMAIL PROTECTED] [/]# wget ftp://ftp.otrs.org/pub/otrs/RPM
>> First I used rpm -e to remove the package, then I tried this:
>> [snip]
>> [EMAIL PROTECTED] [/]# ls o*
>> otrs-2.0.4-01.i386.rpm
>>
>> opt:
>> ./ ../ otrs/
>
> This seems strange to me. I'd think that after doing rpm -e otrs
> /opt/otrs would be gone. But I might be wrong.
>
>> [EMAIL PROT
Hershel Robinson wrote:
Not exactly. If you take a look at http://otrs.org/download/
you'll see that there are seven download links that serve rpms.
Which one did you pick? I hope you picked the one for Fedora Core
1,2,3 (or RH8, as it's the same rpm actually).
I used FTP to get the file
>> #cat /etc/*-release
Fedora Core release 2 (Tettnang)
Fedora Core release 2 (Tettnang)
Looks like Fedora Core 2 to me. :o)
It does? How did you know that? You Linux guys are so technical. :)
Not exactly. If you take a look at http://otrs.org/download/ you'll see
that there are seven downl
Hershel Robinson wrote:
#cat /etc/*-release
Fedora Core release 2 (Tettnang)
Fedora Core release 2 (Tettnang)
Looks like Fedora Core 2 to me. :o)
> Also, which rpm did you pick? If
you don't even know what OS you're running you might have picked
the wrong one.
I wrote in my last post:
>
Nils, thank you for responding.
Linux host.mzshosting.com 2.6.8-022stab078.1-enterprise #1 SMP Thu May
11 13:51:08 MSD 2006 i686 athlon i386 GNU/Linux
That's the answer to what kernel the machine runs, not what OS it is.
I thought it was something like that. :)
You might want to cat /etc/
Hershel Robinson wrote:
I am attempting to install OTRS on a Linux VPS (virtual private
server). I have SSH access to the server.
I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked.
Well, it claimed to have worked. Unfortunately the URL that it
provided me to continue the
I am attempting to install OTRS on a Linux VPS (virtual private server).
I have SSH access to the server.
I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked.
Well, it claimed to have worked. Unfortunately the URL that it provided
me to continue the installation failed--it doesn
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