Re: [rt-users] xml:rss ... missing

When I've installed it, I've found a lot of modules that can not / will not 'fixdeps' there way in. I'm not sure why, but grabbing the modules from cpan and installing the individual modules worked out fine. http://search.cpan.org/~shlomif/XML-RSS-1.49/lib/XML/RSS.pm -Matt On 11/06/2012 08:46

Re: [rt-users] Issue with Fetchmail

ry status=6 (IOERR) fetchmail: terminated with signal 15 Anyway that this message can be cleared. Thanks -Original Message----- From: 20/20 Lab To: Borngunners Cc: rt-users Sent: Tue, Jun 26, 2012 12:15 pm Subject: Re: [rt-users] Issue with Fetchmail --snip-- fetchmail: about to deliver

Re: [rt-users] Issue with Fetchmail

--snip-- fetchmail: about to deliver with: /opt/rt4/bin/mailgate --queue general --action correspond --url http://helpdesks.ticket.co.it/ #*.***.***sh: 1: /opt/rt4/bin/mailgate: not found --snip-- Ok, your username is fixed and your auth

Re: [rt-users] Issue with Fetchmail

On 06/25/2012 11:31 AM, Borngunners wrote: Still having problems with fetchmail after migrating to RT 4.05 and wanted to use the fetchmail option to get email sent to our helpdesk system instead of users logging into rt to create a ticket... This is the log from running this command root@help

Re: [rt-users] Fetchmail AuthFail

il set no syslog set logfile /var/log/fetchmail.log poll mailserver.ticket.co.it protocol pop3 username "helpdesk" password "" mda "/usr/bin/rt-mailgate --queue general --action correspond --$ -Original Message- From: 20/20 Lab To: rt-users Sent: Fri

Re: [rt-users] Fetchmail AuthFail

On 06/22/2012 8:49 AM, Borngunners wrote: fetchmail: Query status=3 (AUTHFAIL) fetchmail: Warning: the connection is insecure, continuing anyways. (Better use --sslcertck!) fetchmail: Authorization failure on helpd...@ticket.co.it fetchmail: For help, see http://www.fetchmail.info/fetchmail-FAQ

Re: [rt-users] Cannot send emails

Set($SMTPFrom, 'supp...@mydomain.com'); Maybe? On 06/21/2012 1:34 AM, Scott Sjodin wrote: Josh, What are you using to retrieve mail? Fetchmail? what are you using to send mail? Postfix? some context would help with troubleshooting. On Thu, Jun 21, 2012 at 4:15 AM, Josh Hopkins

Re: [rt-users] RT on Ubuntu 12

; handler `Plack::Handler::Apache2': Can't locate Plack$ > [Thu Jun 21 10:44:00 2012] [error] [client 128.8.222.95] failed to resolve > handler `Plack::Handler::Apache2': Can't locate Plack$ > > > > > -Original Message- > From: 20/20 Lab > To:

Re: [rt-users] RT on Ubuntu 12

--snip-- SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin --snip-- That's good to know. I remember that from when I set it up, but couldn't get it to work. It works now (since upgrading to 12 I assume). Thanks.

Re: [rt-users] RT on Ubuntu 12

As Kevin said, an error would help, tho the only differences I see in yours from ours is "SetHandler perl-script" and I also remember having to add a "LoadModule perl_module /usr/lib/apache2/modules/mod_perl.so" line just before the Virtual host line. (If anyone can tell me where it /should/

Re: [rt-users] Notify by sms when new ticket is created

On 05/23/2012 4:26 PM, 20/20 Lab wrote: Most carriers support email to sms for free. Something along the lines of 8005551...@tmomail.com all you'd have to do is format your notification email to be stripped of html and (ideally) limited to the 160 char sms limit. Here's a wiki li

Re: [rt-users] Notify by sms when new ticket is created

Most carriers support email to sms for free. Something along the lines of 8005551...@tmomail.com all you'd have to do is format your notification email to be stripped of html and (ideally) limited to the 160 char sms limit. Here's a wiki list of them http://en.wikipedia.org/wiki/List_of_SMS_

Re: [rt-users] fetchmail errors trying to retrieve from pop3

...how do I set the extra attribute you have and I don't? Thanks On Fri, Apr 27, 2012 at 1:58 AM, 20/20 Lab <mailto:l...@pacbell.net>> wrote: On 04/26/2012 2:39 PM, Scott Sjodin wrote: Root (I know, I know) is running fetchmail. when I do an ls- l this is what I get

Re: [rt-users] fetchmail errors trying to retrieve from pop3

On 04/26/2012 2:39 PM, Scott Sjodin wrote: Root (I know, I know) is running fetchmail. when I do an ls- l this is what I get: -rwxr-xr-- 1 root root 16542 2012-04-23 03:00 /root/rt-4.0.5/bin/rt-mailgate My output for ls -l of On Fri, Apr 27, 2012 at 1:34 AM, Kevin Falcone mailto:falc...@be

Re: [rt-users] fetchmail errors trying to retrieve from pop3

I think I saw something about this before. /poll pop.example.com protocol pop3 username 'support' password 'nottelling' mda "/root/rt-4.0.5/bin/rt-mailgate --queue support --action correspond --url http://www.example.com"; no keep/ If I remember correctly, it had to b

Re: [rt-users] Searching for all tickets updated yesterday by a particular user

On 03/16/2012 9:35 AM, Thomas Smith wrote: Hi, I would like to search for all tickets updated yesterday by a particular user--I see the option to search "Last updated by", but this will only show if a given user was the last to touch a ticket. Is there a way to search for all tickets that wer

Re: [rt-users] Aoache help - what have I done?

On 03/06/2012 1:33 PM, Yan Seiner wrote: I have rt4 running quite well on an apache server. However, I think I got a little carried away when I set it up. here's my perl handler line from apache.conf: Order allow,deny Allow from all AddDefaultCharset UTF-8

Re: [rt-users] One get two emails when sendiing emails to queue

Sounds like you have yourself set as the admincc of the queue? It was something I noticed when I started using rt. Turned it off as we started to add more and more users simply because I was getting tons of emails about tickets I had nothing to do with. -Matt On 02/09/2012 4:25 AM, Martin P

Re: [rt-users] Help installing RT4 on Ubuntu

It looks like your running this as a dedicated server (or a virtual host [ie rt.place.tld]). I run it as a page. Its on the same server as my nagios install. here is my rt section. There are a number of differences, but its someplace to start trying. I also had to add "LoadModule perl_modu

Re: [rt-users] Apache2.2 won't start at boot. RT4.0.4 on debian 6

What does your default site conf look like? Are there server specific settings there that might be causing the trip up? Have you tried enabling both? Have you tried changing the boot order(?)? Try setting the LogLevel to debug (apache2.conf/httpd.conf), then restarting your server and see

Re: [rt-users] Cosmetic Bug in RT 4.0.4: "Date and Time" partially visible

I was also able to reproduce this in Firefox 8, on an XP machine, running 4.0.3. Tho I cant say I've ever noticed it before. On 12/16/2011 12:01 AM, Stefan Vollmar wrote: Hi, we have found a bug in RT (4.0.4) related to the "Date and Time"-picker used to create reminders. To reproduce this b

Re: [rt-users] Ipad app , give a ticket

Have you tried emailing the guy about it? The shots I saw of it look almost identical to the mobile rt site, have you checked in the reply section of the tickets? -Matt On 12/09/2011 2:14 AM, Mayk Backus wrote: Hi, Anyone any clue on this ? Thanx Regards Mayk On Dec 3, 2011, at 10:41 A

Re: [rt-users] Question on apache config

I managed to get this to work without a separate virtual host for each. We have nagios, rt, the nagios rt interface for when something irksome comes up when the office is closed, and an intra-office website. Works really well, tho we have a smaller setup. This way its just domain/ for the w

Re: [rt-users] fetchmailrc

Shouldnt you have "s around your user name? the only difference I have in mine is user "username" pass "password" to user here tho our mailserver auths with full domain. On 11/16/2011 12:49 PM, mja...@guesswho.com wrote: Using fetchmail for 1^st time to collect mail from an Exchange server

Re: [rt-users] kiosk mode?

On 11/10/2011 11:05 AM, Aaron Zuercher wrote: Most modern browsers have the option of saving login and password information for websites. They would still have to click OK but the credentials would be saved for them. I know IE has a kiosk mode that can hide all toolbars/buttons. Not sure if

Re: [rt-users] Apache config woes

On 11/03/2011 7:23 AM, Jim T wrote: Hello, I am trying to serve rt from "/rt". I have read the web_deployment.pod and I thought I'd configured apache correctly but I still cant get rt to start. The apache error log says "File does not exist: /var/www/rt". Here's my apache config: S

Re: [rt-users] RT4 - mod_perl problem with apache2

On 11/02/2011 7:54 AM, Kevin Falcone wrote: On Wed, Nov 02, 2011 at 08:44:23AM +0100, Nehmer Torben wrote: Good morning, we had the same problem here, disabling the GPG Stuff made the segfaults go away. Were you actually using gpg, or did you just have the perl modules installed and that was

Re: [rt-users] Best Practice RE Mail Server

I ended up sticking with our tickets going to our main mail server, and having fetchmail grab them, deliver them to the local machine, and then setup sendmail to masquerade the outgoing. That way its not visible to the outside world, I dont have to manage another server, and if something happe

Re: [rt-users] Problems with Fetchmail/RT Mailgate

On 09/30/2011 9:31 AM, josh.cole wrote: Is there a command that can be entered into the fetchmail config that can assign an owner when placing ticket's into specific queue's? josh.cole wrote: I actually did get it working last night after reinstalling postfix and fetchmail! Rob MacGregor wro

Re: [rt-users] Problems with RT Mailgate/Inboud e-mails

On 09/29/2011 9:41 AM, josh.cole wrote: I am really frustrated with fetchmail. I can't get it to authenticate again multiple pop3 mail servers. I really need the email piece/auto ticket generation to work. Can someone provide an alternate method, the simplest way of getting the mailgate to a poin

Re: [rt-users] Problems with Fetchmail/RT Mailgate

On 09/23/2011 12:32 AM, josh.cole wrote: I add an account on our 2007 Exchange server to receive e-mails for RT. I configured fetchmail for the exchange pop account but it fails to authenticate. I've tested the credentials and connection settings by setting up the pop account in Outlook. It works

Re: [rt-users] How do I install RT 4 on Windows?

On 09/20/2011 12:36 PM, 20/20 Lab wrote: On 09/19/2011 10:24 PM, Alec Taylor wrote: Good afternoon, I've found some installers on the Internet for RT 3, but none for RT 4. I'd like to setup RT4 on Windows with XAMPP. (I'm currently attempting to set it up through Cygwin) How

Re: [rt-users] How do I install RT 4 on Windows?

On 09/19/2011 10:24 PM, Alec Taylor wrote: Good afternoon, I've found some installers on the Internet for RT 3, but none for RT 4. I'd like to setup RT4 on Windows with XAMPP. (I'm currently attempting to set it up through Cygwin) How do I install RT 4 on Windows? Thanks for all suggestions,

Re: [rt-users] Compiling RT

On 07/29/2011 1:23 PM, Ruslan Zakirov wrote: Hi, On Fri, Jul 29, 2011 at 11:32 PM, Damien Hull wrote: I'm trying to compile RT but I'm running into trouble. I'm running Ubuntu 10.04 LTS. Here's how I'm configuring RT 4.0.1. #!/bin/bash # # # configure env PERL=/usr/local/perl/bin/perl ./confi

Re: [rt-users] RT4 - mod_perl problem with apache2

On 05/30/2011 3:09 AM, Robert Wysocki wrote: Hi guys, I've googled it, some people also have this problem, but no solutions were provided by anyone. The problem is: testrt:/opt/rt4/etc# apache2ctl restart /usr/sbin/apache2ctl: line 107: 11712 Segmentation fault $HTTPD ${APACHE_ARGUMENTS} -t

Re: [rt-users] [RT] Message Threading

On 05/16/2011 9:43 AM, Michael Witten wrote: Unfortunately, email systems have evolved in such a way that the standard headers `References' and `In-Reply-To' are horribly [ab]used; the result is that interfaces for navigating threads invariably mangle threading (in my opinion, the main problem is

Re: [rt-users] DBD::mysql version 4.002 required--this is only version 3.0007 at ./upgrade-mysql-schema.pl

On 04/22/2011 3:13 AM, Pravinator wrote: Hi guys, Just need some help with the above error message (as in subject). I get that when I try to upgrade the MySQL schema. I tried manually installing version DBD::MySQL 4.002 (tarball) but ended up with a host of errors. I can't find a yum repo even