Hi CapiZikus,
This has a good example under step 3 Setting up RT to talk to your mail
gateway
http://wiki.bestpractical.com/view/FedoraCore5InstallGuide
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
find a template that would include those details. Has anyone
done something like this?
Side note - we don't use self service at our organization
Cheers!
Helmuth Ramirez
Sr. Network Administrator
Helpdesk Anthem! http://www.youtube.com/watch?v=h9odfjQfcUk
I wanted to share with everyone something that I've been working on. It
is a short video. The concept behind the video was taking a popular pop
song, and rewriting the lyrics to be techy and a music video to go
along with :) As IT people, I think you can all appreciate it and
hopefully smile if
I found Teach yourself Perl in 24 hours to compliment O'Reilly's
Learning Perl very well. I come from a Windows admin side, and knew
NOTHING about Perl. Unfortunately I haven't been able to give it the
attention it really deserves so I can only do very basic stuff in Perl
and...well...RT ain't
We do this via a scrip. Here's some info:
http://www.gossamer-threads.com/lists/rt/users/70419#70419
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Lander,
Scott
Sent: Friday, August 07, 2009 5:05 PM
To: rt Users
Subject:
Sorry, meant to send it to the list (to help anyone else out with this
issue).
-Original Message-
From: Helmuth Ramirez
Sent: Wednesday, August 05, 2009 2:16 PM
To: 'Justin Hayes'
Subject: RE: [rt-users] Relationship Graphs not working in RT 3.8.4
Hi Justin,
I had a similar issue. Yes
I'm not sure what your requirements are, but here is what we did. I
tried to keep it as simple and as if I get hit by a milk truck tomorrow
someone will need to work on this troubleshooting friendly as possible
:)
We have AD accounts created with the e-mail addresses we give to our
users,
Exchange as smarthost to relay all traffic. Are you saying that
you had to setup RT to use Exchange as a Smarthost, and not the other
way around. This smarthost part of the process is what is the most
confusing.
Thanks again !
From: Helmuth Ramirez [mailto:helmuthrami...@compupay.com]
Sent
From: Helmuth Ramirez [mailto:helmuthrami...@compupay.com]
Sent: Wednesday, January 07, 2009 10:23 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3
Hi Blake,
I have a mail server installed on my RT box (Postfix). Postfix
be trying to work with Sendmail or Postfix.
Blake Turner
IT Director
EOS-3, LLC
P: 888.EOS3.001 (367.3001)
F: 888.EOS3.303 (367.3303)
From: Helmuth Ramirez [mailto:helmuthrami...@compupay.com]
Sent: Wednesday, January 07, 2009 11:09 AM
To: Blake Turner; rt-users@lists.bestpractical.com
. The service is running, but there were no other
instructions on the FedoraCore9 install guide, so im kinda stuck now !!
Blake Turner
IT Director
EOS-3, LLC
P: 888.EOS3.001 (367.3001)
F: 888.EOS3.303 (367.3303)
From: Helmuth Ramirez [mailto:helmuthrami...@compupay.com]
Sent: Wednesday
I'm not sure how many engineers you have, but have you considered giving the
Helpdesk dashboards for each Engineer? That way they can click on your name
and see all your tickets?
From: [EMAIL PROTECTED] on behalf of matt wells
Sent: Thu 11/20/2008 12:19 PM
To:
Rainer,
The requestor shows up on the Reply screen at the bottom (this message will be
sent to). I know it doesn't show up on the comments screen, but if they're
commenting in the ticket, which never makes it to the requestor do they 'need'
to know the requestor's name? :)
Just a thought.
I see this too...looking forward to the responses.
- Original Message -
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Tue Oct 21 13:43:35 2008
Subject: [rt-users] Outlook 2003 Breaks Subject Line
Hello,
I've found
We recently performed this upgrade. What we ended up doing was
installing 3.8.1 on the new server, dumping db from 3.6 server,
importing it to 3.8 server, ran the db scripts to get it up to date. In
our case, we're running MySQL, it is VERY important you follow the MySQL
upgrade instructions,
When you send it to the correspond address, it will create a new ticket if
the following is true:
the user has Create Ticket rights
there isn't a ticket number (RT syntax) in the subject that will update an
existing ticket.
From: [EMAIL PROTECTED] on behalf
through there
too.
From: Monti gmail
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Sent: Sun Oct 19 10:27:23 2008
Subject: Re: [rt-users] create ticket from email
Thank you, that works grate :)
Is there a way to set a Custom Field value
I've searched around for this, but I'm not sure I am searching the right
keywords. Here is what we would like to do:
We have a scrip that runs when someone changes a custom field to a
particular value. That triggers an e-mail to be sent based on a
template. I figured out how to include the
PROTECTED]
Sent: Friday, October 17, 2008 2:06 PM
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Template to include name of person who performed
last action
You probably want the creator of the transaction:
$self-TransactionObj-CreatorObj-RealName
At 10:59 AM 10/17
Thank you Kenneth and Gene for your help with this! I got it to show
the name.
Cheers!
Helmuth
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Friday, October 17, 2008 4:23 PM
To: Helmuth Ramirez
Cc: Gene LeDuc; rt-users@lists.bestpractical.com
Subject: Re: [rt
Not to hijack the thread (its related :) I wanted to be able to
autocreate users in RT if they are already in LDAP. So if a new hire
sends a ticket in, the ticket will get created without me having to
create the user in RT manually. I used to use the ADimport script (ran
nightly for updates),
Yeah, that's what I thought...just wanted to confirm. Thanks
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike
Peachey
Sent: Thursday, October 02, 2008 8:49 AM
To: Gabriel Cadieux
Cc: Helmuth Ramirez; Auch, Benjamin; rt-users@lists.bestpractical.com
You didn't search... no soup for you! Here's what I did :)
http://www.nabble.com/customizing-rt%2C-question-td19005404.html#a190079
92
From: Johann Stander [mailto:[EMAIL PROTECTED]
Sent: Tuesday, September 30, 2008 12:43 PM
To: Auch, Benjamin; Helmuth Ramirez; rt-users
Are you talking about the Graphs that show ticket relationships? If so, try
doing a search for hierarchy view on the archives, you should find a post I
put up on how I got it working. I used CentOS, but you'll be looking for the
same software anyway.
-Original Message-
From: [EMAIL
See here:
http://www.gossamer-threads.com/lists/rt/users/77565#77565
Looks like it'll be addressed in 3.8.2
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of F350
Sent: Monday, September 22, 2008 6:24 AM
To: rt-users@lists.bestpractical.com
Subject: Re:
Todd,
Check this link out. Great step by step tutorial for Centos.
http://www.ptitov.net/2008/07/request-tracker-installation-o.html
From: [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Sent: Tue Sep 16 10:22:02 2008
Subject:
There are still some wrinkles getting ironed out
http://www.gossamer-threads.com/lists/rt/users/77562
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Hoogstraten, Ton
Sent: Monday, September 15, 2008 9:56 AM
To: Jesse Vincent
Cc: rt-users@lists.bestpractical.com
Subject:
Any way you can do a fresh install of 3.8.1 and then just import the database?
Since its just for a POC.
From: [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com
Sent: Mon Sep 15 17:52:32 2008
Subject: [rt-users] Fresh install of RT 3.6.6 - admin leary of
I 'think' it would be
sudo apt-get install libapache2-mod-perl2
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Chris
Nelson
Sent: Friday, September 12, 2008 9:38 AM
To: Curtis Bruneau
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Can't Restart Apache2 on
Try looking at this, I documented my steps here (last post, all the way
at the bottom)
http://www.gossamer-threads.com/lists/rt/users/77286
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Chris
Black
Sent: Thursday, September 11, 2008 4:00 PM
To:
with a fresh install of 3.8.1 using MySQL
5.0.60.
On Wed, Aug 20, 2008 at 02:54:31PM -0400, Helmuth Ramirez wrote:
Were you coming from MySQL 4.0?
I had the same problem until I did the MySQL 4.0 - 4.1 updates
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED
of 3.8.1 using MySQL
5.0.60.
On Wed, Aug 20, 2008 at 02:54:31PM -0400, Helmuth Ramirez wrote:
Were you coming from MySQL 4.0?
I had the same problem until I did the MySQL 4.0 - 4.1 updates
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Chip
Mefford
historical resolved tickets. Is this something I can turn on globally
somewhere?
Cheers!
Helmuth Ramirez
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL
to use the standard Tickets section
for their searches going forward.
Thanks Jesse for the quick response.
Helmuth
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Thursday, September 04, 2008 5:58 PM
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Subject: Re
Message-
From: Greg Evans [mailto:[EMAIL PROTECTED]
Sent: Thu 9/4/2008 6:42 PM
To: Helmuth Ramirez; 'Jesse Vincent'
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Quick Search in 3.8.1 doesn't include Resolved Status
They can still search resolved by using a format like 'search term
From an auditing/security perspective why would you ever want to edit
something?
Think of it like this: You can't rewrite history
*contrary to what Doc Marty say :)
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Alan
Cheng
Sent: Tuesday, September 02,
Does the package include any documentation that may indicate it doesn't
use the default username and password?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Tuesday, September 02, 2008 2:07 PM
To: rt-users@lists.bestpractical.com
Hi everyone, just to make sure the problem is me and not the app, can
someone confirm the proper behavior of the Approvals system in RT? Is
it supposed to work as observed below?
Cheers!
Helmuth
From: Helmuth Ramirez
Sent: Wednesday, August 27, 2008 9:57 AM
To: RT Users
Subject
I won't be able to answer that honestly :) we just moved up to MySQL 5. I did
however have issues with my backups (attachments) until I saw that note in the
wiki.
From: Tom Smith
To: Helmuth Ramirez
Cc: RT Users
Sent: Thu Aug 28 09:26:52 2008
Subject: Re
Did you try the 4.0-4.1 MySQL updates? That seems to fix a lot of
people with corrupt attachments or back to login page issue.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Steve
Hopps
Sent: Thursday, August 28, 2008 2:46 PM
To: rt-users@lists.bestpractical.com
Subject:
We are looking into using RT for approvals (3.8.1). I have the queues
working as described in the wiki (and archives). So far so good. What
I did notice though, when I had multiple requestors they were getting
the first set of e-mails concurrently. This is reminiscent of another
thread that
Look into the
Set($NotifyActor, 0);
setting.
Also, this place is great for searching archives
http://www.gossamer-threads.com/lists/rt/users/
From: [EMAIL PROTECTED] on behalf of Mark Speener
Sent: Wed 8/27/2008 6:31 PM
To:
Mario,
We recently moved to CentOS 5.2 from 3.6.3 on a Debian box. I have to say you
can probably safely use the included upgrade documents to perform it smoothly.
The BP guys have made big strides in their documentation (no offense on
previous versions guys :). Follow up the upgrade for RT,
Another vote for #2
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Mike
Peachey
Sent: Tuesday, August 26, 2008 4:51 AM
To: Gerrit Kilian; RT Users
Subject: Re: [rt-users] Best method to authenticate with AD
Gerrit Kilian wrote:
Hi
I need to let
Look at webbaseurl setting.
- Original Message -
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: Ruslan Zakirov [EMAIL PROTECTED]
Cc: rt mailing list rt-users@lists.bestpractical.com
Sent: Fri Aug 22 07:25:55 2008
Subject: Re: [rt-users] rt 3.8.1 home link on interface
Hi,
I have tried
I retract my statement (sorry Andrew, didn't mean to lead you in the wrong
direction).
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ruslan Zakirov
Sent: Friday, August 22, 2008 8:47 AM
To: Helmuth Ramirez
Cc: [EMAIL PROTECTED]; rt-users
Aaron,
This happened to me when I didn't do the 4.0 to 4.1 MySQL update.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Aaron
Hathaway
Sent: Thursday, August 21, 2008 5:35 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] 3.8.1 corrupting attachments
Is anyone
Oh, then I don't have a good answer for you. Sorry L Maybe the list
can provide some insight.
From: Aaron Hathaway [mailto:[EMAIL PROTECTED]
Sent: Thursday, August 21, 2008 6:01 PM
To: Helmuth Ramirez
Subject: RE: [rt-users] 3.8.1 corrupting attachments
I'm running MySQL 5.0.18
PROTECTED]
Sent: Thursday, August 21, 2008 3:19 PM
To: Helmuth Ramirez
Cc: Aaron Hathaway; rt-users@lists.bestpractical.com; [EMAIL PROTECTED]
Subject: Re: [rt-users] 3.8.1 corrupting attachments
Perhaps the script itself is poorly named, but the instructions state that
the 4.0 mysql upgrade script must
/2008 7:38 PM
To: Helmuth Ramirez; [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] 3.8.1 corrupting attachments
Helmuth,
I ran the script after updating from 3.8.0 to 3.8.1. Would that make a
difference?
Thanks,
Aaron
From: Helmuth Ramirez [mailto
Tom,
That sounds like what I did when I had to move my RT instance. Don't
forget your aliases file :)
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Tom Smith
Sent: Tuesday, August 19, 2008 5:09 PM
To: rt-users
Subject: [rt-users] Move RT instance to
According to your e-mail though you're doing a lateral migration 3.6.6
to 3.6.6. You wouldn't need to do anything other than restore the db.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Tom Smith
Sent: Wednesday, August 20, 2008 10:58 AM
To: Joachim Thuau
Cc:
This guide should be able to take you pretty far (I've used it as a
complete Linux noob)
http://wiki.bestpractical.com/view/DebianStableInstallGuide
It is a little older but you should be able to replace with newer
versions (like if you want to use Apache2, MySQL 5, etc) on the package
Thanks Kevin,
Didn't mean to push, just wasn't exactly sure what tickle a bug meant
:)
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover
Try modifying this in your RT_SiteConfig.pm
Set($WebBaseURL , http://gonzales;);
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Pedro
Bomente Filho
Sent: Wednesday, August 20, 2008 4:03 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users]
/opt/rt3/local/man/auto/RT/Authen/ExternalAuth/.packlist
/opt/rt3/local/man/man3/RT::Authen::ExternalAuth.3pm
To respective location in new tree
-Original Message-
From: Helmuth Ramirez
Sent: Tuesday, August 19, 2008 3:29 PM
To: rt-users@lists.bestpractical.com
Subject: External Auth
Hi everyone,
This may seem like a dumb question, BUT...how do I get the hierarchy
view of my tickets (child/parent/depends on, etc)? I tried reading
through the manual but I couldn't find it (unless I overlooked it).
Thank you!!
Helmuth
___
To: Helmuth Ramirez
Cc: Jerrad Pierce; RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8
Helmuth Ramirez wrote:
Thanks Jerrad,
I think I either don't have it or I'm doing something wrong. Here is a
screenshot of my Links tab
You need to install graphviz
-scott
]
Sent: Fri 8/15/2008 9:07 PM
To: Helmuth Ramirez
Cc: Jerrad Pierce; RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8
Helmuth Ramirez wrote:
Hi Scott,
I installed graphviz...but now I don't know what to do :(. I tried
searching the wiki and the archives but couldn't find anything on how
[mailto:[EMAIL PROTECTED]
Sent: Fri 8/15/2008 9:23 PM
To: Helmuth Ramirez
Cc: Jerrad Pierce; RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8
Helmuth Ramirez wrote:
ok, I ran the testdeps, everything was found. I then did a `make
install'. I received the friendly `Congratulations. RT
is something we've been waiting for.
Cheers!
From: [EMAIL PROTECTED] on behalf of Helmuth Ramirez
Sent: Fri 8/15/2008 9:33 PM
To: scott smith
Cc: RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8
ok, cleared cache by rm -rf /path/to/rt/var/mason_data/obj
restarted
PROTECTED] on behalf of Helmuth Ramirez
Sent: Fri 8/15/2008 9:59 PM
To: scott smith
Cc: RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8
Ok, I got it!
I had installed GraphViz via yum, BUT I was missing 'perl-GraphViz'. Once I
installed that I got the Graph option!
Thanks to Scott
Hi everyone,
I just installed a fresh copy of 3.8 (new server). It is up and
running. I want to use the data in my existing 3.6.3 db on it. I
dumped and copied my db over to the new server, I restored it. Good so
far. I now want to update it to make sure its 3.8 friendly (though I
can log in
Thanks Curtis, unfortunately I am still getting the same message. I
tried running it from my installed location:
/opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password
--action upgrade
As well as from the rt-3.8.0 folders I used to make the install.
Curtis,
Thank you VERY much! That did it! I am now rocking my 3.8 db :)
**
You'll have to run it from your /usr/src/rt-3.8.1rc4 or equivalent
directory because like you said the etc/upgrade files are in there,
which is why you have to specify the full path to the rt-setup-database
-Original Message-
From: Mike Peachey [mailto:[EMAIL PROTECTED]
Sent: Wednesday, August 13, 2008 4:17 AM
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Jim Meyer's LDAP Authentication user_local.pm
ldap_overlay contribution in 3.8
Helmuth Ramirez wrote
Hi everyone, we (me) are in the process of migrating our server to new
hardware. I want to take advantage and upgrade to 3.8 (from 3.6). We
currently use Jim Meyer's User_Local.pm, LDAP Overlay (not sure what its
official name is). Anyway, I installed 3.8 on the new box, RT is up and
You can try looking up Command by Mail in the archives. It can send
e-mails with the custom fields and such to be submitted as tickets. So
you could have a web front end for submission that generates an e-mail
to RT.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL
myself to help me
remember what it was.
Hope that helps some.
-Original Message-
From: Mathew [mailto:[EMAIL PROTECTED]
Sent: Friday, March 07, 2008 5:53 PM
To: Helmuth Ramirez
Cc: RT Users
Subject: Re: [rt-users] CreateChildTicket
I don't know what I'm doing wrong but the instructions
Hi Matthew,
We deployed it successfully following the instructions. It works as
advertised :)
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Mathew
Sent: Friday, March 07, 2008 12:36 PM
To: Kenneth Crocker
Cc: RT Users
Subject: Re: [rt-users]
We're running 3.6.3, it shows up on under the Links section. I am attaching a
screenshot.
-Original Message-
From: Mathew [mailto:[EMAIL PROTECTED]
Sent: Friday, March 07, 2008 5:00 PM
To: Helmuth Ramirez
Cc: Kenneth Crocker; RT Users
Subject: Re: [rt-users] CreateChildTicket
Which
From our Helpdesk:
To be able to report on the custom fields and their breakdowns. For
example we have:
Help Requests - email related
- telecomm
- printers
Work Orders - email related
- telecomm
Hi Jeffrey,
The easiest way (at least for us) was to have a mail server installed
on the RT box (Postfix in my case) and have it use our SMTP as a
Smarthost.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jeffrey
Lee
Sent: Wednesday, January 30, 2008 2:01 PM
To:
Yes, that is the way we did it and it has worked out very well in our
Windows/Exchange environment
From: Jeffrey Lee [mailto:[EMAIL PROTECTED]
Sent: Wednesday, January 30, 2008 2:07 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need
the questions. But I
checked my 'main' config file and it shows my smarthost as the relayhost
entry.
From: Jeffrey Lee [mailto:[EMAIL PROTECTED]
Sent: Wednesday, January 30, 2008 3:17 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need
Is the person (whether it be the owner or requestor) the same person who
is updating the ticket?
From: Jeffrey Lee [mailto:[EMAIL PROTECTED]
Sent: Wednesday, January 30, 2008 3:29 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need
We're thinking of doing something similar. I was 'planning' on using
CommandbyMail and have the app put the username information on the
outgoing e-mail into RT. So the webform would ask for name, e-mail,
problem. The e-mail submitted to RT would look something like:
Requestor:[EMAIL PROTECTED]
We do something similar, nightly imports of AD users via a cron job, but we
don't use the groups feature. Not sure if you would be interested in that.
-Original Message-
From: [EMAIL PROTECTED]
To: RT-Users@lists.bestpractical.com
Sent: Fri Dec 28 20:23:08 2007
Subject: [rt-users]
It requires a different syntax
From
http://search.cpan.org/src/JESSE/RT-Extension-CommandByMail-0.05/README
Custom field values
Manage custom field values. Could be used multiple times.
CustomField.{CCFName}: custom field value
AddCustomField.{CCFName}: custom field
Hi Tom,
We have something simple set up for this exact purpose.
We created a new template:
template
CC: my group's distribution list here or you can add them one address
per line at a time, just prefix the address with CC:
RT-Attach-Message: yes
A new ticket has been created.
Ticket
You can try this:
http://www.gossamer-threads.com/lists/rt/users/69806?search_string=rt_ma
ilgate%20with%20ms%20exchange;#69806
or this
http://www.gossamer-threads.com/lists/rt/users/69808?search_string=rt_ma
ilgate%20with%20ms%20exchange;#69808
Its for Exchange 2003, but the instructions
Alright, I am suffering from a very odd situation and would really
REALLY like some additional (smarter) brains to pick.
We have three networks which access our RT system.
Network A
Network B
Network C
All networks can do the following:
Trace route the IP/Hostname for RT
Ping the
Per the RT Config file:
# By default, RT doesn't notify the person who performs an update, as
they
# already know what they've done. If you'd like to change this
behaviour,
# Set $NotifyActor to 1
Set($NotifyActor, 0);
Change the setting in your RT_SiteConfig.pm file NOT RT_Config.pm
Also,
We are an Exchange shop and RT has its own e-mail server running on it
(Postfix). We found this to be the easiest solution. Postfix uses our
Exchange as a Smarthost. We don't use it for anything else and it is
very little overhead. Just a thought.
-Original Message-
From: [EMAIL
Hi Leke,
We are an Exchange shop as well running Postfix on the RT server with
the Exchange as its Smarthost.
We created accounts within AD with our company friendly queue e-mail
addresses, one for correspondence and one for comments, these are
configured to forward to an AD Contact which
We use spaces in our queue names, here is an excerpt from our aliases
file
rttechnicalservices: |/opt/rt3/bin/rt-mailgate --queue 'technical
services' --action correspond --url http://MyUrlHere.com;
rttechnicalservices-comment: |/opt/rt3/bin/rt-mailgate --queue
'technical services' --action
Traditionally the no show of queues is resolved by:
1. Logging off RT and back on
And/or
2. Making sure you have the proper rights to view the newly
created queues
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Roger
Mastrude
Sent: Wednesday, October 31, 2007
Check the rights on the queue and make sure they can update tickets...we
had this happen to us.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of John
Wells
Sent: Thursday, November 01, 2007 12:40 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Message not
v1.06;
vars v1.01;
warnings v1.05;
warnings::register v1.01;
XML::Parser v2.34;
XML::Parser::Expat v2.34;
XML::RSS v1.05;
XSLoader v0.06;
From: John Wells [mailto:[EMAIL PROTECTED]
Sent: Wednesday, October 24, 2007 6:06 PM
To: Helmuth Ramirez; RT-Users@lists.bestpractical.com
That's practical! It works on 3.6.3 too!
From: Gianluca Cecchi [mailto:[EMAIL PROTECTED]
Sent: Thursday, October 25, 2007 2:55 AM
To: John Wells; Helmuth Ramirez; RT-Users@lists.bestpractical.com
Subject: RE: [rt-users] Email communication
stopsrandomly...rebootingapacheresolves
I
I haven't been able to get anything remarkable from my logs either when
it just stops running.
From: John Wells [mailto:[EMAIL PROTECTED]
Sent: Thursday, October 25, 2007 9:36 AM
To: Drew Barnes
Cc: RT-Users@lists.bestpractical.com; Helmuth Ramirez
Subject: RE: [rt-users] Emailcommunication
Prebuilt themes..that's a neat idea :)
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Matt
Westfall
Sent: Thursday, October 25, 2007 9:43 AM
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Customizing Appearance of RT :(
-BEGIN PGP
I suffer from the exact same issue! Thankfully it only happens once
every few weeks/months, but it does happen just randomly out of the
blue. Oddly enough, like in your instance, it only happens when its not
being accessed (at night/weekends). I'm running Debian/Apache2/MySQL.
Side note:
David,
Like you, I researched and failed many times before I got it to work
properly (adding insult to injury RT was my introduction to *nix). What
errors are you experiencing?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of David
ROBERT
Sent: Friday, October 19, 2007 4:39
Hi everyone,
What rights would I need to give someone to allow them to transfer
from one queue to another? Specifically:
They belong to Queue A, they receive the ticket in their queue, after
troubleshooting they realize the issue needs to go to Queue B, what
rights do the Queue A members need
Looks like that did it.
Thanks Kenn!!
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Thursday, October 18, 2007 1:47 PM
To: Helmuth Ramirez
Cc: rt Users
Subject: Re: [rt-users] Queue transfer rights
Helmuth,
I didn't see ModifyTicket listed. I
This should answer your question:
http://www.gossamer-threads.com/lists/rt/users/35022?search_string=notif
y%20actor;#35022
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of KENH KASA
Sent: Wednesday, September 26, 2007 10:48 AM
To: rt-users@lists.bestpractical.com
Subject:
Hi Kenh,
The questions you have brought up have been discussed previously, you
may want to check the list archives and the wiki. You can find A LOT of
answers below, these are my first lines of attack when I encounter a
problem/question. These are going to be two very useful links for you
I hate to beat a dead horse but...couldn't you just set up a simple mail server
(sendmail, postfix) just for your RT use, which would not touch the outside
world? Then you can do the command by mail things which have been previously
mentioned.
From: [EMAIL
You could always just 'comment' a response to the 'boss', when they reply, it
will be put as a comment andwont go to the requestor, just you.
-Original Message-
From: Liam R. MacInnes [EMAIL PROTECTED]
Sent: Friday, August 24, 2007 2:17 PM
To: rt-users@lists.bestpractical.com
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