dit a queue's scrips
and templates without also allowing them to edit everything else about
the queue? Changing queue names breaks our sendmail configuration, so
I'd like to prevent them from doing that if at all possible.
5. Is there anything else I should be tracking while delegating this
sort of access to other folks?
--
Tim Gustafson
t...@ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
scrip, which generates an e-mail, but that's not really what I
want to do here. I'd rather send a basic plain-text e-mail from
within the scrip.
Is that possible?
--
Tim Gustafson
t...@ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
-
RT 4.4 and RTIR training sessions, and a
mails asking why they can't log in.
What's the "official" way to modify the login page's HTML to include
some information about using their LDAP password?
--
Tim Gustafson
t...@ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
-
RT 4.4 and RTIR training sessions,
>> update Tickets set queue = 1234 where queue = 4321
> That is how I have done it to avoid the notification flurry.
Thanks, I'm going to go with that for now. :)
--
Tim Gustafson
t...@ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
-
RT 4.4 and RTIR training sessi
ls? Is it safe to just do:
update Tickets set queue = 1234 where queue = 4321
in Postgres? I don't care so much if the ticket's transaction history
doesn't show the move.
--
Tim Gustafson
t...@ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
-
RT 4.4 and RTIR trainin
nt to set this config.
I am upgrading to 4.4.0 right now.
Is it me, or is that configuration requirement missing from the
documentation page?
https://docs.bestpractical.com/rt/4.4.0/RT/Authen/ExternalAuth.html
--
Tim Gustafson
t...@ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
-
g, the login screen
shows the new value.
Any help at all is greatly appreciated. Thanks!
--
Tim Gustafson
t...@ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
[87694] [Wed Sep 7 16:08:52 2016] [debug]: Using lynx for HTML -> text
conversion (/usr/local/lib/perl5/site_perl/RT/Interface/Ema
By using the following code placed into a class called clsRT_Ticket I was
able to create RT Tickets within VBA successfully. Hope this helps others
that have run into this issue with VBA.
'Must Include Microsoft WinHTTP Services, version 5 (winhttp.dll) in your
reference
'NOTE: to call CreateTic
On 01/18/2016 02:36 AM, wajdi wrote:
Hello,
How can i change the root password
Notice : the root password by default is set ‘password’
thanks
I can only vouch for setting the password via a database update, but
there are other methods documented here.
http://requesttracker.wikia.com/wiki
missing.
Ahh, that did it. I changed the autoreply scrip to use the "Autoreply
to Requestors" action, and now it seems to be working. Thanks for the
pointer!
--
Tim Gustafson
Technical Lead, Baskin School of Engineering
t...@ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
r got their autoreply. But it seems to me
that an autoreply should go out, even if NotifyActor is set to 0. Did
something change around that option recently?
--
Tim Gustafson
Technical Lead, Baskin School of Engineering
t...@ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
file shows no attempt to send an autoreply, and no
outbound e-mail is recorded in the ticket's transaction history.
My global scrips screen is attached. There are no queue-specific scrips.
What would cause RT to not send autoreplys to requestors when tickets
are created via e-mail?
--
Tim G
On Fri, Jun 12, 2015 at 08:18:39AM -0400, Konstantin Ryabitsev wrote:
> On 11/06/15 08:10 AM, Tim Bishop wrote:
> > Hi Josh, Konstantin,
> >
> > Just wondering if either of you pursued this, or possibly created your
> > own solution?
>
> Nope, sorry, didn't
Debug.Print .ResponseText
Debug.Print .GetAllResponseHeaders
Else
Debug.Print "HTTP " & .Status & " " & .StatusText
End If
Else
Debug.Print "Error " & Err.Number & " " & Err.Source & " " &
Err.Description
End If
On Error GoTo 0
Debug.Print .GetAllResponseHeaders
End With
Set WinHttpReq = Nothing
Thanks, in advance,
Tim
On 02/04/2015 10:52 AM, asas wrote:
We recently changed to a new SSL cert with a new CA. After replacing the
private key and cert, https works correctly with RT's web interface. But
incoming emails get stuck in queue, with this message in exim's logs:
2015-02-04 10:04:23 1YJ4JK-LE-V7 : rt_
On 02/03/2015 12:09 PM, mkyser wrote:
Well we finally figured out that the mailgate did not like our local CA.
Went and bought a Thawte cert for RT and now everything is working as it
should. The lesson here is spend the money and get a real cert!
I wish I had gotten to this earlier. There's
What is the "best practice" way to give non-superusers access to
create groups and queues, and then manage the groups and queues they
create, but not groups and queues that were created by other users?
--
Tim Gustafson
t...@ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
oding
(however simple) rather than modifying a configuration option. You
don't need a custom module to set the time zone, so why should you
need one to set the date/time format?
Is there really no simple configuration option that I can set to
format the date and time in an arbitrary way?
--
8996 RT::Attribute
8316 RT::User
4324 RT::Link
988 RT::ObjectCustomFieldValue
312 RT::CustomFieldValue
37 RT::Queue
30 RT::ObjectCustomField
30 RT::CustomField
--
Tim Gustafson
t...@ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
--
RT Training London, March
RT::Link
988 RT::ObjectCustomFieldValue
312 RT::CustomFieldValue
38 RT::Queue
30 RT::ObjectCustomField
30 RT::CustomField
I'm going to try running the importer next, but I suspect that uses a
lot less RAM.
--
Tim Gustafson
t...@ucsc.edu
831-459-5354
Baskin Engine
interface for unprivileged users?
-Tim
--
Tim Wilson
Twin Cities, Minnesota, USA
online: timwilson.info ph: 763.515.4960
--
RT Training London, March 19-20 and Dallas May 20-21
http://bestpractical.com/training
We're running RT 4.0 on our production server. Is it necessary to upgrade
to each point release to get to 4.0.3, or can we go from 4.0 --> 4.0.3 in
one step?
-Tim
--
Tim Wilson
Twin Cities, Minnesota, USA
online: timwilson.info ph: 763.515.4960
--
RT Training London, March 19-20 an
RT suddenly stopped showing a drop-down menu for the Owner field today.
It's just a regular text box now. You can still type in it, and the
autocomplete works, but the drop-down is gone. We're running 4.2.0. There's
no difference in behavior in different browsers. Any suggestions?
> From what I can see there, the native full-text indexing still doesn't
> support BLOBs, which is a key blocker as Tom has mentioned:
Bummer; I forgot that the Attachments table used BLOB columns. :\
Thanks for reminding me though! :)
--
Tim Gustafson
t...@ucsc.edu
831-459-
://dev.mysql.com/doc/refman/5.6/en/fulltext-search.html
MySQL 5.6 was released initially in 2011, and fully in February of
2013, just over a year ago. I think it's safe to say that it's stable
at this point.
Has there been any development towards using the build-in MySQL
full-text indexing for RT?
On 02/28/2014 12:32 PM, Ram wrote:
Hey folks,
Using RT 4.0.2.
I have a queue most of our staff is authorized to view/view
summaries/comment/reply/modify/... and another queue that most staff can
create tickets in and , as requestors, can view their own tickets and
add replies but they don't have
nd then serializing unprivileged users as needed.
That was the answer I was looking for, and I think it would be helpful
to add it to the documentation.
> You don't specify an RT version. 4.2.2 and 4.2.3 both contain fixes
> for memory usage.
4.2.2
--
Tim Gustafson
t...@ucsc.edu
831-45
. The whole
database for this installation is a bit shy of 10GB, so I'm wondering
if I need to run this on a machine with at least that much RAM? And
oddly, the dump folder only contained two 32MB +/- files in it when
the process crashed, which is causing me some concern. Does that
imply that it us
ticket in the new system which will
have to be manually merged with the old ticket?
Is there anything else I should be considering when merging two RT
installations together?
--
Tim Gustafson
t...@ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
--
RT Training London, March 19-20
On 02/05/2014 07:32 AM, Kevin Falcone wrote:
On Tue, Feb 04, 2014 at 08:34:27AM -0800, Tim Wiley wrote:
Is this expected behaviour? How might I work around this?
It is not expected behavior. I reported this a few months ago.
Thomas said that it's already fixed in the 4.2 branch &
On 02/04/2014 02:07 AM, Paul Stead wrote:
Hello,
Running RT 4.0.17 on Debian.
We're trying to use RT across the company as our main ticketing system.
This requires other departments to raise tickets into our queue.
We have two mandatory ticket custom fields in this queue for us to
internally c
On 01/23/2014 11:44 PM, Christian Loos wrote:
Am 23.01.2014 20:18, schrieb Tim Wiley:
rt-4.0.13
We have a Queue A & Queue B.
Ticket A is in Queue A, and Ticket B is in Queue B.
User A has ModifyTicket on Queue A, but not on Queue B. User A would like to
make Ticket A refer to Ticket B,
On 01/23/2014 11:54 AM, Landon Stewart wrote:
On 23 January 2014 11:18, Tim Wiley mailto:t...@marchex.com>> wrote:
rt-4.0.13
We have a Queue A & Queue B.
Ticket A is in Queue A, and Ticket B is in Queue B.
User A has ModifyTicket on Queue A, but not on Queue
rt-4.0.13
We have a Queue A & Queue B.
Ticket A is in Queue A, and Ticket B is in Queue B.
User A has ModifyTicket on Queue A, but not on Queue B. User A would like to
make Ticket A refer to Ticket B, but is getting a permission denied error. I
can only find documentation requiring ModifyTic
On 01/09/2014 01:10 PM, Nathan Baker wrote:
Hello Everyone,
We recently noticed that if you change the subject of a ticket while you
are resolving it, the change does not take effect. I've noticed this
for RT 4.0.6 and 4.0.17, although I haven't been able to try it on 4.2.x
yet. Can anyone con
> Something thinks you have perl 5.18.
> Is the perl outside the jail also 5.16?
I believe its 5.16, but what difference should that make? The jail
has no access to view any aspect of the root system.
--
Tim Gustafson
t...@ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
en re-installed 4.2.
If it helps, I can kill the whole jail and install a totally clean one
and then try again.
--
Tim Gustafson
t...@ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
stalled everything from FreeBSD's /usr/ports
--
Tim Gustafson
t...@ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
xistant 5.18 folder? Should I
just create a symlink for now to get past this?
--
Tim Gustafson
t...@ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
On 10/31/2013 01:27 PM, Alex Vandiver wrote:
On Thu, 2013-10-31 at 16:16 -0400, Chris Hall wrote:
If I'm reading this right, am I to understand that after the upgrade
I'll no longer be able to send mail out via an external smtp server?
Is there any way around that?
The "smtp" setting could ca
layed there, but would like am/pm to show.
I looked at $DateTimeFormat but I don't see how that would enable me
to let users still have the option of other formats. All I want to do
is add a new option, not take away the old ones.
--
Tim Gustafson
t...@ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
On 07/23/2013 04:53 AM, Rajat toshniwal wrote:
Hi Folks
We have just installed RT4.0.13 in our environment. Our foremost
requirement is ticket creation via email. In our setup we already have
postfix running on separate server.
On RT we are having exim which is acting as relay server and using
p
On 07/12/2013 09:51 AM, Elliott, Kevin C (DOR) wrote:
Excellent. That makes sense. Do you handle Rights for the builtin Systems
groups (Everyone, Unprivileged, Privileged) the same way? Again, it doesn't
make sense to me to configure these on a queue by queue basis.
Sure, if I want to give bl
On 07/11/2013 02:42 PM, Elliott, Kevin C (DOR) wrote:
I have a new install of Request Tracker 4.0.7 and am working through the
very granular Rights structure. I’m planning on implementing a number of
queues, some of which will be managed by IT personnel in departments
other than my own.
I’m wond
On 07/10/2013 06:42 PM, Thomas Sibley wrote:
* What's unexpected is if a user has SeeCustomField, but not
ModifyCustomField on a mandatory CF, at ticket creation they get the
error "MyCustomField: Input must match [Mandatory]" even though it's not
displayed & they don't have modify rights on it.
On 07/10/2013 01:51 PM, Thomas Sibley wrote:
On 07/09/2013 05:08 PM, Tim Wiley wrote:
Not letting one group of users see a set of CFs is possible with RT's
rights, provided you haven't granted rights too widely at the global
level. You may need to rejigger some of your rights first
On 07/09/2013 04:43 PM, Thomas Sibley wrote:
On 07/09/2013 02:20 PM, Tim Wiley wrote:
GroupA are workers in & effectively own Queue1. GroupA requested a
number of custom fields for their queue that help facilitate better
reporting on tickets. Because of the reporting nature of these cu
GroupA are workers in & effectively own Queue1. GroupA requested a
number of custom fields for their queue that help facilitate better
reporting on tickets. Because of the reporting nature of these custom
fields, GroupA has requested that only they have the permissions
required to set the val
hello,
How do I delete this post?
http://lists.bestpractical.com/pipermail/rt-users/2012-February/074874.html
I've already changed the password on my server. But I still need to get
rid of this if at all possible. Any helpful info would be appreciated.
Tim
--
GPG me!!
gpg --keys
On 04/29/2013 02:28 PM, Carlos Santos wrote:
I figured it out. No need to reply.
Would you mind including your solution in case someone having the same
issue is searching the archives?
On 04/17/2013 07:02 AM, Miles Scruggs wrote:
Does anyone have any idea how to do this?
On Mon, Apr 15, 2013 at 3:00 PM, Miles Scruggs
mailto:mi...@digitalphotobox.net>> wrote:
I would like to add a column of links. For instance the "10 highest
priority tickets I own" section I would l
: the warning is being reported
because of the lack of a Referrer header. Can this be fixed for links
that come from Gmail?
--
Tim Gustafson
t...@ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
need to do is set the From: header to the user's
email address, and RT will do the right thing with it. You can do this
trivially using sendmail on the UNIX command line:
$ /usr/lib/sendmail -t << EOF
From: Barack Obama
To: t...@example.com
Subject: Fake email
This email is not
On 04/05/2013 06:02 PM, Tim Wiley wrote:
Hey folks. Let me start by saying that I'm in the process of upgrading
our RT install from 3.6.3 to 4.0.10. That said, I'm having an issue
with some permissions that I'd really like to get figured out for a
queue that I've setup
Hey folks. Let me start by saying that I'm in the process of upgrading
our RT install from 3.6.3 to 4.0.10. That said, I'm having an issue
with some permissions that I'd really like to get figured out for a
queue that I've setup prior to the upgrade.
In 3.6.3, it appears that a user needs Se
ecycle, and then set the
on_merge status to that. I don't think it makes much difference though, since
the status of the merged away ticket isn't displayed anywhere in the UI.
Tim
--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.
r queues. Alternatively, the ITIL Incident Owner could be the RT Ticket
AdminCc, perhaps?
I'd be interested in hearing any discussion people have about it.
Tim
--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1
the
same for their corresponding groups and queues?
Thanks,
TIm
--
GPG me!!
gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B
On 03/18/2013 07:48 AM, Tim Wiley wrote:
On 03/18/2013 06:06 AM, Kevin Falcone wrote:
On Sat, Mar 16, 2013 at 10:31:53AM -0700, Tim Wiley wrote:
I'm wanting to change the directory layout of our RT installation
just a bit to put it more in line with the standards of our
packaging &am
On 03/18/2013 06:06 AM, Kevin Falcone wrote:
On Sat, Mar 16, 2013 at 10:31:53AM -0700, Tim Wiley wrote:
I'm wanting to change the directory layout of our RT installation
just a bit to put it more in line with the standards of our
packaging & deploy system. The configure script clear
I'm wanting to change the directory layout of our RT installation just a
bit to put it more in line with the standards of our packaging & deploy
system. The configure script clearly states that this is possible with
a set of options.
Installation directories:
--prefix=PREFIX insta
On 03/14/2013 03:34 PM, Ram wrote:
Hey folks,
I'm looking to restrict what addresses can be added as AdminCC.
The idea is to prevent our staff from errantly adding an external party
as an AdminCC on a ticket because we don't want external parties seeing
comments. Ideally this would be done by re
In the event I have to remove it for any reason, do I have to go through and
> unmerge all the users before doing so, or can I just remove the plugin?
I seem to recall, having had to do this, that you can remove the merges with
relatively simple SQL statements, but I don't recall the d
s only accessible to those with the RT SuperUser right; for
fairly obvious reasons it's not exposed to ordinary users (or even privileged
users).
Shredder also has a command line interface.
Regards,
Tim
--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a char
ebug]: Committing scrip #1 on txn #159 of
ticket #2 (/usr/local/rt4/sbin/../lib/RT/Scrips.pm:182)
Thanks,
Tim
On Fri, Feb 22, 2013 at 2:52 PM, Tim Dunphy wrote:
> Hello,
>
>
> I just recently setup a new RT 4.0.10 instance and it's working great
> except for a certain key p
ute creation (/usr/local/rt4/sbin/../lib/RT/Action/SendEmail.pm:683)
[Fri Feb 22 19:32:02 2013] [debug]: Working on mailfield Bcc; recipients
are (/usr/local/rt4/sbin/../lib/RT/Action/SendEmail.pm:644)
[Fri Feb 22 19:32:02 2013] [debug]: Subject: Re: [Operations #11]
AutoReply: another te
On 02/21/2013 08:15 AM, Robert Nesius wrote:
Should have searched more first I guess
Looks like this is what I need.
http://bestpractical.com/rt/docs/4.0/RT_Config.html#CheckMoreMSMailHeaders
I don't see this option in my configs - would be nice if the docs showed
the version these config s
On 02/14/2013 02:29 PM, Rolf Krogstad wrote:
Hello,
I have created a new server (RedHat 5.9 64-bit) and am running the latest
version of MySQL and RT 4.0.10. The old server was RT 3.6.6
I exported the data from the old server as follows:
mysqldump -uroot -p --opt --skip-lock-tables --max_al
On 02/13/2013 10:10 AM, Thomas Klump wrote:
Tim,
Thanks, adding a section to the virtualhost configuration for NoAuth having no
authentication worked like a charm. The webpage I found the solution on is:
http://requesttracker.wikia.com/wiki/WebExternalAuth
Thanks,
Thomas
It's usua
On 13 Feb 2013, at 16:58, Nick Fennell wrote:
> Cheers Tim. Seems 0.02 is available on CPAN as that's the version I've
> installed.
>
> {{{
> grep -i version RepliesToResolved.pm
> our $VERSION = '0.02';
> }}}
>
> Should I now apply head
the extension, which you can get from github if it's not on
CPAN yet:
https://github.com/bestpractical/rt-extension-repliestoresolved
Regards,
Tim
--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company
On 02/12/2013 08:00 PM, Thomas Klump wrote:
I’m working on implementing RT with OpenID. I started with a basic
installation of RT and I created some test tickets from within the webui
and via email. Everything worked great. I then started to implement
OpenID for authentication. I tried using the
Also this server has 2GB of ram. Generally speaking is that enough to run
RT 4.02 on?
Thanks
tim
On Sat, Jan 26, 2013 at 11:19 AM, Tim Dunphy wrote:
> Hello List,
>
> I've been noticing that my RT web server has been running out of memory
> very rapidly lately. And when
e
situation and I'd appreciate any advice you might have on how to proceed
from here.
Thanks
Tim
--
GPG me!!
gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B
On 01/25/2013 06:48 AM, globo wrote:
Hi,
When a ticket gets logged the requester receives a email with the ticket
number and also the option to reply to the email to update the request.
I need to be able to notify the owner of the ticket when the request gets
updated by email. Does anyone know
I see mail how to move from SQLite to MySQL with 3.x versions of RT. I expect
that this may be different with 4.0.x versions. Anyone have a pointer on how
to do this? I am currently running version 4.0.5.
Thanks…
Tim
Given that Solaris and MySQL are both Oracle products, one would hope they
still work together...
On 19 Jan 2013, at 01:58, Judy Gaukel wrote:
> I have a sort of related question here -- we have an embarrassingly old
> version of RT on another server -- I am trying to install it on a new
> (S
you to process your tickets a
lot faster. And yes we have a lot of them here.
Regards,
Tim
On Thu, Jan 17, 2013 at 5:04 PM, Kevin Falcone wrote:
> On Thu, Jan 17, 2013 at 04:16:27PM -0500, Tim Dunphy wrote:
> >Simple question for you. If I wanted to run the RT command line from
&g
Hello list,
Simple question for you. If I wanted to run the RT command line from my
local computer (which is a mac), it is necessary to install the full RT
first? Or is it possible to download the RT CLI separately?
Thanks
Tim
--
GPG me!!
gpg --keyserver pool.sks-keyservers.net --recv-keys
o mark such messages, such as a Return-Path header of <>,
or an Auto-reply header, or a bulk precedence header. It does, however, seem
to add its own header:
Out of Office AutoReply:
so you could add something in RT's bounce detection to detect that.
Regards,
Tim
--
The Well
Amazingly helpful. Thank you!
On Thu, Jan 10, 2013 at 12:51 PM, Ruslan Zakirov wrote:
> On Thu, Jan 10, 2013 at 5:28 PM, Tim Dunphy wrote:
> > Thanks again for the advise. I actually wan't the one who compiled this
> > installation of RT. I inherited from the guy before
_Site_Config.pm means that it actually has it.
Tim
On Thu, Jan 10, 2013 at 8:13 AM, Ruslan Zakirov wrote:
> On Thu, Jan 10, 2013 at 5:11 PM, Tim Dunphy wrote:
> > Coll thank you, will do. Thought I needed a cpan module, but I'm happy
> that
> > I won't!
>
> You
Coll thank you, will do. Thought I needed a cpan module, but I'm happy that
I won't!
On Thu, Jan 10, 2013 at 7:49 AM, Ruslan Zakirov wrote:
> On Thu, Jan 10, 2013 at 4:20 PM, Tim Dunphy wrote:
> > Hello,
> >
> > How can I get GPG support in RT 4.2? I'v
a *lot* more than just RT, and re-compiling the
whole thing with an add-on that gets used by exactly one database (out
of, let's say, 400 databases) seems sub-optimal.
--
Tim Gustafson
t...@soe.ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
need to have in order to customize their RT home
page?
--
Tim Gustafson
t...@soe.ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
Is there any way to search the bodies of tickets, replies and
comments? In the advanced search editor I don't see those columns
listed in any of the search parameters.
--
Tim Gustafson
t...@soe.ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
b/rt3 /usr/local/rt4/lib/lib /usr/local/rt4/lib
/usr/local/rt4/lib/rt3/lib /usr/local/rt4/lib/lib/rt3 /usr/local/rt4/lib/lib
Caught an potential prompt infinite loop (inc/Module/Install/RTx.pm|52|Path
to directory containing your RT.pm:) at inc/Module/Install/Makefile.pm line
25, line 3.
Thanks
T
rstCustomFieldValue('Other Custom Field');
my $subject = "$field1 $field2";
$self->TicketObj->SetSubject($subject);
or something like that.
Tim.
--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with numb
On 12/12/2012 08:15 PM, Tim Dunphy wrote:
Hello List,
Right now with our RT system, the auto-replies generated only go back
to the sender and not the people cc'd. Can this be changed so that the
auto-replies include anyone cc'd? If so, how can this be done?
Thanks
Tim
If I'
acle, if you wanted it really bullet proof.
Personally, I'd do multi-tenant through virtualisation. Still only one piece
of hardware, but you're keeping the data more effectively segregated. You
could simplify and centralise your configuration through scripts, so you didn't
have t
Hello List,
Right now with our RT system, the auto-replies generated only go back to
the sender and not the people cc'd. Can this be changed so that the
auto-replies include anyone cc'd? If so, how can this be done?
Thanks
Tim
--
GPG me!!
gpg --keyserver pool.sks-keyservers.net -
What's the planned release date for 4.2? I think I can hold off
importing the old data for a few months, but probably not more than 3
months.
--
Tim Gustafson
t...@soe.ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
We're hiring! http://bestpractical.com/jobs
OK with ticket numbers changing - that's unfortunate, but
unavoidable.
Is there any tool that allows us to import all the tickets (and
comments, attachments, queues, groups, users, etc) from one RT system
to another?
--
Tim Gustafson
t...@soe.ucsc.edu
831-459-5354
Baskin Engineering, Room
your mail server to RT. With fetchmail,
it's periodically downloaded using something like POP or IMAP. Without
fetchmail, it's sent directly to your RT server's sendmail by SMTP. fetchmail
has to be run from cron every few minutes, so there's always a small delay when
u
he above sort of mistake, because it avoids the
step of having to configure your MTA correctly with regard to receiving
external email. It only has to handle the much simpler case of local mail,
internal to your RT server, and sending out to your Exchange server (which you
already have wor
On 6 Nov 2012, at 16:54, Tim Cutts wrote:
>
> On 6 Nov 2012, at 16:46, testwreq wreq wrote:
>
>> After running fixdeps, got an error:
>>
>> SOME DEPENDENCIES WERE MISSING.
>> MASON missing dependencies:
>>XML::RSS ...MISSING
>>
local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5
> /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14
> /usr/local/lib/site_perl /rt/rt-4.0.8)
> make: *** [testdeps] Error 1
>
> How should we install this dependency?
>
apt-get install libxml-rss-perl
compiler to build a
lot of the perl modules that RT needs. So even though none of RT itself is in
C, some of the things the installation process does need a C compiler.
Tim
--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England
;
$attachments->LimitNotEmpty;
while (my $a = $attachments->Next) {
print $a->Content, "\n\n";
}
Regards,
Tim
--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company regist
tabase is listening, not where the web server is listening.
Regards,
Tim
--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215
1 - 100 of 365 matches
Mail list logo
