On Mon, Mar 05, 2007 at 10:18:18AM -0500, Joe Casadonte wrote:
On 2/28/2007 2:29 PM, Jesse Vincent wrote:
I'd love to submit RT to Google's Summer of Code this summer. It's
probably time to start brainstorming projects.
What would you like to do/see done as part of a RT summer of code
On Mon, Mar 05, 2007 at 02:26:32PM -0800, Philip Kime wrote:
Has anybody tried using memcached in front of RT?
We've looked at it. We've done it for Jifty::DBI, so it should be
backportable to DBIx::SearchBuilder
___
On Mon, Mar 05, 2007 at 02:43:19PM -0800, Gary Hall wrote:
The History display of the ticket created in response to the following
submitted email message does not contain any of the lines beginning:
Gary, can you try upgrading to the latest Text::Quoted perl module?
gnuplot ...
On Mar 6, 2007, at 5:35 AM, Dirk Pape wrote:
Hello Ulrike,
--Am 6. März 2007 11:19:17 +0100 schrieb Ulrike Lindemann
[EMAIL PROTECTED]:
I posted this behaviour some weeks ago, and I've seen that Giulio
Prinzi
posted it on the rt-devel list and modified his
ArticleCollection_Overlay.pm.
On Thu, Mar 01, 2007 at 11:51:18PM -0800, Philip Kime wrote:
We have one particular ticket at the moment which has about 175
transactions in it - lots of replies/comments etc. No binary stuff, no
attachments, just text and not that much text per transaction. But it
takes nearly two minutes
at it. I looked at the latest version of this
on CPAN but didn't see any memcached API calls in there ...
It's an alternate backend for Jifty::DBI::Record (memcache instead of
cache::simple::timedexpiry)
PK
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Wednesday
On Mar 7, 2007, at 4:01 PM, Joe Casadonte wrote:
I had it on my todo list to go and read:
http://wiki.bestpractical.com/index.cgi?CleanupSessions
and implement it on our site before it got out of hand. I first
looked to see how many sessions I had, and I had none!
The default for
is to
store sessions on disk, due to some historical bugs in Apache::Session's
oracle support. (Though I believe they're now resolved)
Can I simply delete old files? If I have persistent sessions enabled
via cookies for, say, two weeks, could I simply and safely delete all
session
On Thu, Mar 08, 2007 at 12:28:07PM -0500, Steve Huston wrote:
I've just upgraded our RT system from 3.0.2 to 3.6.3, and found
something that keeps coming up and making a problem. If I click on
resolve to close a ticket for example, even if I enter no comments it
will show in the history
On Mar 10, 2007, at 10:41 AM, David Lane wrote:
RTFM-2.1.40 :: Extract Article - [crit]: HasRight called with
no valid object (/usr/local/rt3//lib/RT/Principal_Overlay.pm:321)
You might want to try 2.2.0RCsomething instead
On Sat, Mar 10, 2007 at 05:03:29PM +0100, Dirk Pape wrote:
Hello,
--Am 10. März 2007 16:49:30 +0100 schrieb Dirk Pape
[EMAIL PROTECTED]:
sorry there is an error in the patch making create article unuseable. I
provide a corrected patch in a minute.
ok here is the corrected version.
series was the
development series for 2.2.) So, you're just upgrading to a more recent
release in the same series.
Regards
David
On 10/03/07, Jesse Vincent [EMAIL PROTECTED] wrote:
On Mar 10, 2007, at 10:41 AM, David Lane wrote:
RTFM-2.1.40 :: Extract Article - [crit]: HasRight
=
[Tue Mar 13 14:20:16 2007] [error]: Scrip Prepare 8 died. - Can't locate
object method new via package RT::Action::NotifyAsComment at
/opt/rt3/lib/RT/ScripAction_Overlay.pm line 177, GEN629 line 23.
We just got support from Best Practical and hopefully they will
be able to fix this.
That's me ;) I'll keep an eye out for your support ticket as it comes
in.
Best,
Jesse
___
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to contact us at [EMAIL PROTECTED]
We're indebted to Eric Jacksch of Tenebris Technologies Inc. for his
initial report of this issue and his help while we performed triage
and developed a solution.
Best,
Jesse Vincent
President
Best Practical Solutions, LLC
rt-3.4-and-3.6-mail-loop
$tix-Limit('Queue = CustomerCare and Status = resolved and Status =
open');
$tix-FromSQL(...)
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
You need to reinstall Scalar::Util from CPAN, being sure to install
the compiled version with support for the weaken method.
On Mar 15, 2007, at 3:25 PM, Brian Demuth wrote:
**Update**
I am also getting the following in the logs.
Mar 15 15:14:40 RT2 RT: Scrip Prepare 4 died. -
On Mar 16, 2007, at 10:37 AM, Mark Graham wrote:
Hello there,
Earlier this week we migrated to the newest release of RT. We are
experiencing a problem, specifically, with password migration from
the old database to the new database. It seems that RT used todo
something funny with
Thanks. Applied.
On Mar 19, 2007, at 2:16 AM, Dirk Pape wrote:
rtfm-xhtml-followup.patch
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Community help:
On Mar 20, 2007, at 11:58 AM, Joe Casadonte wrote:
On 3/19/2007 10:24 AM, Drew Barnes wrote:
IIRC you can allow a person to save queries, which will let them
save personal searches, but not let them save searches in the group.
Am I mistaken or has this changed since I last visited the
On Mar 23, 2007, at 3:12 PM, Justin Zygmont wrote:
I followed the steps corretly to install RT and still I have a
problem, everytime I try to start apache, I get this in my error_log:
Can't locate /opt/rt3/etc/RT_SiteConfig.pm in @INC
Permissions is likely the cause.
PGP.sig
On Mar 28, 2007, at 3:24 PM, Ruslan Zakirov wrote:
Most probably during next month. I'm not sure, but in your case that
doesn't matter, just ignore absence of those modules and continue with
installation.
What Ruslan's saying is that the issue is in the the dependency-
checking system, not
On Mar 29, 2007, at 8:19 AM, [EMAIL PROTECTED] wrote:
I understand, I figured if it was coming in the next few days, that I
might as well wait for it (not particularly for the testdeps fix).
Since
it's at least a couple weeks away, I will forge forward with 3.6.3. (I
have decided to wip
On Mar 30, 2007, at 9:04 AM, Mike Gibson wrote:
Hey all,
I can't seem to find this in the documentation. What I want to do is
link to an external source. For example if I have a customer field
called id and it holds a single value. I want the user to be able to
click on this value and have it
You haven't run the RT 3.6 database upgrade procedure, which needs to
be run
On Mar 30, 2007, at 3:10 AM, Nadeem Shahbaz wrote:
Hi,
I am using RT 3.4.5 and now installed a separate copy of RT 3.6.3 and
trying to use it with existing database. Everything working fine other
than default RT at
On Apr 4, 2007, at 5:10 AM, Mike Friedman wrote:
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I've consulted the list archives about this, but have not seen a
definitive answer to my specific question, which is:
What are the practical consequences of changing the value of
$Organization
On Apr 6, 2007, at 8:05 AM, Philip Kime wrote:
Strangely, our RT server has suddenly started being really slow
loading up the search page and running searches - the same query is
logged in the slow-log every time - any ideas:
Likely you granted some large group of users the right to own
On Apr 6, 2007, at 10:14 AM, Philip Kime wrote:
Hmm - not that I know of - we don't have that many users, even if
they could all own tickets, it would be about 1300 users. Is that
large enough to be a problem? Normally the Owner list is less than
100 users so I could check if someone did
On Apr 6, 2007, at 9:15 PM, Ruslan Zakirov wrote:
On 4/6/07, Jesse Vincent [EMAIL PROTECTED] wrote:
On Apr 6, 2007, at 8:05 AM, Philip Kime wrote:
Strangely, our RT server has suddenly started being really slow
loading up
the search page and running searches - the same query is logged
On Apr 11, 2007, at 7:46 PM, Mike Friedman wrote:
Looking at my rt.log and my apache logs, I see nothing that would
appear to correspond to these symptoms. As far as the log files
are concerned, there was no error. *Unless* the following
represents a problem (line
wrapped by me for
On Apr 12, 2007, at 5:49 AM, Mathew Snyder wrote:
I'm trying to get v3.7.5 installed as a tester in order to see all
of it's
glorious wonders. However, it appears to require Apache::Request
which seems to
require mod_perl 1.99.
mod_perl 1.x ( 1.99) is required at Makefile.PL line 34.
Yes, that's behaving as defined. It might be possible to use a
cleverer scrip to work around it, but each change to a ticket is a
separate transaction.
On Apr 12, 2007, at 3:16 PM, Kenneth Crocker wrote:
Jesse,
Sorry to just address this to you, but it came up in RT Users and
I
On Thu, Apr 12, 2007 at 12:53:52PM -0700, John Oliver wrote:
I installed Fedora Core 6 on a machine, and was very pleasantly
surprised when yum install rt3 worked like a charm, after the hours
I'd spent trying to get RT installed under RHEL4! :-)
I went to http://my-server/rt3/ and the
You can use --extension ticket on the mailgateway to create an
address-per-ticket, rather than using the subject token... (It's a
start)
On Apr 10, 2007, at 8:09 AM, Samuel Tardieu wrote:
Hi.
Has anyone heard about a plugin that allows RT to work hidden under
the cover?
I am trying to
Luis Barajas wrote:
Here is the po file, also I forgot to mention that:
RT version 3.6.3
RTFM version 2.2.0 RC5
FWIW, I've included this in RTFM. Thanks
___
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Community help:
Thanks! Applied
Fernando Frota Machado de Morais wrote:
RTFM-2.2.0RC5.
By default, po files for RTFM are installed
at /opt/rt3/local/po/FM/RTFM.
I think I've just fixed that.
It didn't work for me. I installed it at /opt/rt3/local/po.
Luis Barajas wrote:
Just like:
http://lists.bestpractical.com/pipermail/rt-users/2007-April/045228.html
It works if I place the es.po file in
/opt/rt3/local/po
instead of the default:
/opt/rt3/local/po/FM/RTFM
What if you put it in
/opt/rt3/local/po/RTFM/ ?
Best,
Jesse
Can I create a modified DBIx::Searchbuilder in my RT 'local/lib', just
as if I were modifying an RT 'lib' module, even though
DBIx::Searchbuilder is installed in 'site_perl' and not in the RT tree?
You certainly can, though we'd love a patch to SearchBuilder to make it
easier for the
Chris Hobbs wrote:
It looks like MyDay.html has been in the Tools area forever, but
incomplete - it displayed a terrific looking form but didn't actually
act on the Submit button - talk about a let-down :).
I have a very crude but working fix for this. I'd like feedback on
what else needs to
On Wed, Apr 18, 2007 at 06:59:38PM +0200, Stephan Uhlmann wrote:
Hi,
when I create a new queue, every user has to logout and login to RT again to
actually see it.
RT caches this information per session (Though, I believe only for the
new-ticket-in dropdown). One option would be to
Luis Barajas wrote:
Great., but I have a new version with a lot of fields missing from the
original file.
I am attaching it here
Hm. It looks like this got somewhat garbled in translation. (Also, it
doesn't seem to contain new strings, just changes to existing ones). Is
there any chance
Teresa Carcelén Fernández wrote:
Hi all!
I am new in RT. I have RT 3.4.2 and RTFM 2.0.4 installed
I should see an Extract to article button in the upper right hand
corner of RT's UI when working with tickets, but it does not happen
Can anyone help me? Any clue?
I thought I should migrate to
On Thu, Apr 19, 2007 at 10:53:47AM -0600, Ole Craig wrote:
Yep, that's on my RT annoyances list too. No easy way to work around
in the present product except to add the second email address to the
ticket, in which case the person associated with those addresses will
get 2 copies of RT
On Thu, Apr 19, 2007 at 07:02:33PM +0200, Stephan Uhlmann wrote:
On Thursday, 19. April 2007 18:00, Jesse Vincent wrote:
RT caches this information per session (Though, I believe only for the
new-ticket-in dropdown). One option would be to update
html/Elements/SelectQueue to use a timed
On Thu, Apr 19, 2007 at 11:20:25AM -0700, Gene LeDuc wrote:
Thanks for the pointer, Mikko. After a few minutes of mangling
SelfService/Display.html I was able to get it to display only the basic
ticket info and fields without the history. It would be nice if this
was available via a
On Apr 19, 2007, at 3:44 PM, Torbjørn Moen wrote:
Hi everyone.
We are a group of 4 bachelor students doing our final project in
informatics/computer science. Our project is to make a java-based
GUI for Request Tracker. The project will be handed in at the end
of May, but development may
On Apr 20, 2007, at 8:58 AM, Andree Kupka wrote:
Hi,
thanks, but unfortunately we have more than one 3rd party (approx 25).
Andree
It's a feature that we've implemented for RT 3.8. You should see it
Soon
-jessse
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On Apr 20, 2007, at 11:44 AM, Andree Kupka wrote:
Cool, you know which question everybody will ask!
How soon is soon ;-
We don't tend to promise release dates.
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On Apr 20, 2007, at 2:16 PM, Torbjørn Moen wrote:
An API would be the best way to do this, but given that we need to
produce a working application for the IT Service on 21st of May
this probably won't happen from us until after that time.
The existing REST webservices API should have
On Apr 23, 2007, at 12:02 PM, Jason Fenner wrote:
I noticed that irc.perl.org is not resolving.
Is there another server where one can find #rt?
irc.infobot.org is another alias for that same server.
also irc.rhizomatic.net
--axelilly
___
On Apr 24, 2007, at 12:41 AM, Mike Friedman wrote:
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Is it my imagination, or does RT 3.6.3 do more voluminous 'debug'
level logging than, say, 3.4.5 or 3.4.2?
In particular, in 3.6.3, whenever I reference a ticket that
consists of a couple of
On Apr 24, 2007, at 3:59 AM, Mario Rimann wrote:
Hi!
We've freshly set up RT on a Gentoo box and most of it runs very
well by
now. Most tickets will be opened through incoming emails.
This is my current issue: Only text attachments are saved to the
database.
All other (tested with JPG)
On Apr 24, 2007, at 11:27 AM, Mike Friedman wrote:
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On Tue, 24 Apr 2007 at 08:45 (-0400), Jesse Vincent wrote:
On Apr 24, 2007, at 12:41 AM, Mike Friedman wrote:
Is it my imagination, or does RT 3.6.3 do more voluminous 'debug'
level logging
On Apr 24, 2007, at 8:12 PM, Justin Zygmont wrote:
I have this strange and unexplainable problem with RT 3.4.6 on
RHEL4. For some reason when using RT for any length of time, I get
a mason_handler process taking up all 2 GB of ram on the server,
and driving the load up to about 40, which
On Apr 25, 2007, at 5:26 AM, Brian Kjelin Olsen wrote:
During our correspondence with our customers by mail through the RT
system, the Danish letters (æøå / ÆØÅ) is getting unreadable when
they are placed in the subject.
Any ideas would be most welcome.
Example: Subject: Fwd:
That looks suspiciously like the problem I'd been talking to you
about before, Todd.
On Apr 25, 2007, at 11:27 PM, Philip Kime wrote:
I know I asked this before but I've been swamped and lost track of
there the discussion got to.
RT 3.6.3, Mysql 5.0.27. The main ticket search page is
On Apr 25, 2007, at 3:03 PM, Vivek Khera wrote:
On Apr 24, 2007, at 8:44 PM, Ham MI-ID, Torsten Brumm wrote:
Yes we had it also, special after on on longer time of pt no pot
usage (?!?) We fixed it dirty by nightly reboots. Later we
switched to mod_fcgid.
We use mod_fcgi but we still
On Apr 30, 2007, at 9:00 AM, Pedro Santa wrote:
Hi all!
I've renamed my RT instance, and I've looked at
http://wiki.bestpractical.com/index.cgi?RenameInstance
But for version 3.4.1 does not seem to have a $EmailSubjectTagRegex
value. Any suggestions so RT will catch replies with old rtname?
On Apr 24, 2007, at 12:01 PM, Stephen Turner wrote:
Hello all,
Something came up recently that I'm surprise I haven't noticed before.
In our RT system, we distribute queue administration to the
business owners of the queues, and a queue admin recently reported
that on the Group Rights
On Apr 30, 2007, at 10:23 AM, Konstantin Naryzhniy wrote:
Hello!
RT 3.6.1
Could anyone predict the results of setting ticket's owner manually
through
simple SQL query:
update Tickets set Owner = 123456 where id = 654321; ?
I know that there are several tables updated in SetOwner method
my development life better.
Best,
Jesse
Stan
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Monday, April 30, 2007 6:42 PM
To: Konstantin Naryzhniy
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] SetOwner chemistry
On Apr 30, 2007, at 10:23 AM
Hm. Having just tested, this patch breaks
sh-2.05b# export PERL5LIB=/opt/rt3/lib
sh-2.05b# prove -lv t/ArticleCollection_Overlay.pm.t
for me.
On Apr 28, 2007, at 2:48 AM, Dirk Pape wrote:
http://page.mi.fu-berlin.de/~pape/rt3/patches/rtfm/2.2.0RC5/
artice_cf_search.patch
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If, for the sake of argument, Best Practical were to rewrite RT, what
would you want to see in the new product?
Think big.
Jesse
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[ I'm not generally going to be trying to address folks' suggestions,
but wanted to set one fact straight here]
On May 1, 2007, at 3:58 PM, Bob Goldstein wrote:
If, for the sake of argument, Best Practical were to rewrite RT, what
would you want to see in the new product?
Do I
On May 3, 2007, at 6:45 PM, Dale Bewley wrote:
On Wed, 2007-05-02 at 10:29 -0400, Jon Daley wrote:
I'd like to be able to merge users, so someone can respond with
any of the email addresses that he has, and they are all treated
as the
same email address - ie. no reply to his other
On May 4, 2007, at 4:23 AM, Mariusz Stakowski wrote:
Hello list,
We have installed RT 3.6.1. It is working. However
we would like to localize messages generated in the response of
creating/closing a ticket. Our users prefer to receive
On May 11, 2007, at 5:59 AM, Pedro Santa wrote:
Hi list!
My RT replies appear as an (text/html) attachment on Webmail Horde. I
want them to display right on the message. Does anyone knows how to do
that, or, in alternative, how to put RT sending plain text?
My RT is 3.4.1 and my Horde is
On May 11, 2007, at 9:40 AM, Stephen Turner wrote:
At Thursday 5/10/2007 03:32 PM, Tim Wilson wrote:
Hi everyone,
My organization has a need for some custom perl scripts that would
create RT tickets with some custom fields populated from a web
form. It seems like the RT CLI might be the
On May 10, 2007, at 6:40 PM, Mike Friedman wrote:
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Am I misunderstanding something, or is it the case that, if RT is
running with mod_perl, the mason cache is automatically cleared on
each apache restart, assuming I'm not running with
On May 10, 2007, at 3:32 PM, Tim Wilson wrote:
My perl skills are rudimentary at best, so I'm wondering how I
could go about hiring someone else to develop the script for me. Is
that kind of thing OK to post on the list? Maybe we could use [RFP]
or [JOB] in the subject line to
On May 14, 2007, at 11:20 AM, Stefan Hornburg wrote:
I recently start to use RT for tracking bugs and issues in projects
for my customers. Now I would like to extend this to open source
software,
where everyone should be able to view and comment on tickets.
Questions:
1. How can I setup
software development
We have custom fields in development queues for things like Revision
Version and Code Status, and tie this in with SVN (Subversion) to
allow for very fluid tracking of development items. You'd need to
put in
some custom legwork to make this really snap, but it works
On May 14, 2007, at 2:15 PM, Teresa Carcelén Fernández wrote:
Thanks a lot, specially to Mark and Jesse.
Yes, It´d be a good idea to include this advantages in the RT wiki
Wikis are designed to allow the community to add content. I'd be
indebted if you could add what you've learned there.
On May 16, 2007, at 12:24 PM, Gene LeDuc wrote:
Hi All,
I have a question about using overlays to override code in the base
distribution. If I want to replace a specific method in a class
that's defined in lib/RT/xyz.pm, does my local/lib/RT/xyz.pm file
need to be a copy of the
On May 16, 2007, at 4:41 AM, Kim G. Nielsen wrote:
Hi All,
I have found alot of entries on google and this mailling list
specifing
problems with mailgate. Most of them where solved with setting the
permissions on the queue and thats it.
I have the same problem but this time I have added
Schilling A/S
-Oprindelig meddelelse-
Fra: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sendt: 25. april 2007 15:40
Til: Brian Kjelin Olsen
Cc: RT Users
Emne: Re: [rt-users] Charset error in subject when using Danish
letters (æøå / ÆØÅ)
On Apr 25, 2007, at 5:26 AM, Brian Kjelin Olsen wrote
RT's search UI allows some incredibly complex search queries, but we
have no idea how much you guys are using it in the field.
What are the searches you're performing every day? What's the most
complex thing you've done with the query builder?
Just build your query, hit advanced and copy
I expect we'll roll the final release in about a week. Please give us
a heads up if anything appears out of sorts:
Fixes
* Fix setting up cookies, as result no more the relogin problem, and
allow
people choose WebSessionClass without side effects.
* fix that lets users create tickets
? Does it happen only with one mail client or with many? Are
there clients it doesn't happen iwth?
Med venlig hilsen / Best regards
Brian Kjelin Olsen
Schilling A/S
-Oprindelig meddelelse-
Fra: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sendt: 16. maj 2007 18:35
Til: Brian Kjelin Olsen
Cc
?
Med venlig hilsen / Best regards
Brian Kjelin Olsen
Schilling A/S
-Oprindelig meddelelse-
Fra: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sendt: 18. maj 2007 18:47
Til: Brian Kjelin Olsen
Cc: RT Users
Emne: Re: SV: SV: [rt-users] Charset error in subject when using
Danish letters (æøå / ÆØÅ
On May 26, 2007, at 3:25 PM, Chris Hobbs wrote:
Jesse Vincent wrote:
* Made MyDay.html actually work. Based in spirit on a patch from
Chris Hobbs.
What a delightfully diplomatic way of saying my original patch was
crap :) Thank you for fixing it, and for being generous with your
credit
On May 29, 2007, at 6:55 AM, Gianluca Cecchi wrote:
Hello, I'm going to install a new instance of rt.
Is there an expected release schedule for 3.6.4?
Based on previous releases where:
- 3.6.1 took 20 days from rc1 to final,
- 3.6.2 took 4 months,
- 3.6.3 took 3 days,
where do you think we
On May 29, 2007, at 12:55 PM, Justin Brodley wrote:
Out of curiosity has anyone at Best Practical evaluated the
suggestions and determined feasibility of any of these suggestions.
We've certainly paid keen attention to what folks are looking for.
And what users are actually doing impacts
On May 29, 2007, at 12:48 PM, Gianluca Cecchi wrote:
just solved and installed perl-nightmare dependencies on a CentOS 5
and rebuilt and installed rt 3.6.4rc1 (based on
rt3-3.6.3-1.fc7.src.rpm) on it.
initial web page is ok.
Tomorrow I will go further.
bye,
Gianluca
Thanks much!
Best,
On May 30, 2007, at 9:45 AM, Stephen Turner wrote:
I feel embarrassed to ask this, but I just did a fresh RT 3.4.2
install on a RHEL 4 machine and put my customizations in place, and
I'm getting my modified Mason components Perl overlays, but not
my Callbacks. I can't figure out why
On Jun 1, 2007, at 2:42 PM, Jim Bureau wrote:
Hello,
We are using WinRT 3.4.5 (from SecureScout). Does anyone know what
files/folders that we should backup in WinRT? We would like to run
a backup every evening.
SecureScout aren't really members of the RT community. They don't
seem to
I've just finally converted it over from Kwiki to Wifty. I'm sure
there will be hiccups, but please report them to me personally,
rather than cluttering the lists.
Best,
Jesse
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In recent RT, you want to look at the RT subject regex option in the
config file.
On Jun 6, 2007, at 6:53 AM, Carlos R. S. wrote:
Hi,
I need to change my rtname, but has the server is in production,
I’ve got to be pretty sure nothing is going to go wrong.
I found some info about
On Jun 7, 2007, at 3:24 AM, Emmanuel Lacour wrote:
Hi,
I would like to know what is the recommended version of rtfm to use
with
rt 3.6.3. Is the stable version compatible, or should I use the
developpement version? Is this last one stable enough?
I'd recommend the latest 2.2 RC.
-j
On Jun 7, 2007, at 4:27 PM, Malcolm Tester wrote:
Hi,
Someone installed a modified version of RT by Secure Scout,
version 3.4.5 on Windows in my organization. We've been using it a
few
months now, and I want to move it over to Linux (FC 6). I actually
have
everything running ok
On Jun 13, 2007, at 5:28 AM, Mathew Snyder wrote:
Has anyone else encountered this? The time left on all of our
tickets is 0.
Even for those that haven't reached their due date yet.
TimeLeft is a field designed to allow you to keep track of how much
you have left to do in a given ticket,
On Jun 13, 2007, at 10:26 AM, Michael Kukla wrote:
We've discovered that once-privileged users who have definitely
been disabled via
Configuration-
Users-
SelectUser-
Username-
Let this user access RT (unchecked)
Let this user be granted rights (unchecked)
still
On Jun 13, 2007, at 11:35 AM, joey wrote:
While working with RT we are getting these errors from time to time..
any hints?
Postgres: 7.4
RT : 3.6.3
Perl: 5.8.8
DBIx::SearchBuilder v1.48
Hm. Can you see if 3.6.4rc1 solves this for you?
-j
~`
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Jesse Vincent wrote:
On Jun 13, 2007, at 10:26 AM, Michael Kukla wrote:
We've discovered that once-privileged users who have
could you resend? I'll make sure it gets approved
--- Original message ---
From: Helmuth Ramirez [EMAIL PROTECTED]
Sent: 17.6.'07, 21:44
I had submitted a Crystal Reports report which included some (not all) the
information you requested.
The email needed to be approved due to the
On Jun 19, 2007, at 5:06 AM, Ulrike Lindemann wrote:
Hi Joop!
Sorry, I can't find RC6, is it available, yet? I would like to
test, too!
You can snag a copy at:
http://download.bestpractical.com/pub/rt/devel/RTIR_M3/
RTFM-2.2.0RC6.tar.gz
Regards, Ulrike
PGP.sig
Description: This is
On Jun 18, 2007, at 3:13 PM, Michael Kukla wrote:
Jesse et al,
Sorry to say, I again need write the list about something we
noticed last week--namely, that the names of **disabled** users
continue to appear in the Owner drop down one gets when
Commenting on ticket.
It appeared that
On Jun 26, 2007, at 2:21 PM, Mendez, Felix wrote:
I have installed the RT-3.6.3 over OpenSuse 10.2, all the modules
of CPAN are well installed. But when I modify the file httpd.conf
of the Apache, it gives me the following error “invalid command
“PerlModule” perhaps misspelled or defined
On Jun 27, 2007, at 11:49 PM, Kenneth Crocker wrote:
To all,
I was under the assumption that any global scrip applied to all
queues, but that if one created a queue only scrip with the same
name, the global scrip would be ignored.
Templates yes, Scrips, no.
-j
PGP.sig
Description:
This code has been refactored for 3.6.4. Can you tell me if it still
happens with the RC of 3.6.4? (Which will become the release just as
soon as I get settled at work again.)
Jesse
On Jul 3, 2007, at 10:03 AM, Richard Ellis wrote:
Hi Guys,
I first emailed this one in in May. Full details
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