Bud,
But we know the message was there because it was delivered and that is
recorded in the log. And the client must have found it or it would not have
issued the DELE 1 command. The client is just not getting/showing the
message. It did not issue a DELE when no mail was in the box, only when
there was.
I've not seen this happen before, so that makes me want to 'start' over. I'd
reinstall the client and apply any updates. If still no success, how about
trying another client (leave messages on server) for a while? If that client
does not exhibit the problem, well, I guess you know what that probably
means.
Daniel Donnelly
________________________________________________________
----- Original Message -----
From: "Bud" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, December 13, 2000 11:03 PM
Subject: Re: [IMail Forum] Losing e-mails???
> On 12/13/00, Daniel Donnelly penned:
> >Bud,
> >
> >This log seems to have 'DELE 1' where the others (if I remember
correctly)
> >did not. True the client did not download the message, so why did it
delete
> >it?? Certainly seems like the client did not do what it should have.
> >
> >I have had some recent troubles with OE (using IMAP) where it would not
> >'purge' the deleted messages. The maibox no longer conatined the messages
> >(so IMail worked OK), but OE still thought they were there. I had to go
int
> >the Maintenance screen and 'Delete messages'. When the dust cleared, it
now
> >seems to be working OK. Probably cannot apply this to a POP3 connection.
> >
> >In the client, does it leave copies on the server, or download then
delete?
> >Any difference if the method is changed? Is the email client, shut down
> >daily or left running all the time? If left on and another connection is
> >made and say a delete is done, that would leave OE thinking the message
is
> >there when it might not be. I recommed all users to shutdown their email
> >clients at the end of the work day.
>
> Hi Daniel. It's as though the message was never there. It doesn't
> download to Outlook Express. If I go into IMail admin it says there
> are no messages in the mailbox. It seems as though OE is reading it
> as already having been retrieved, and being 5 days old, then deleting
> it. I've asked my customer to uncheck the "leave messages on server"
> box and check the mail manually rather than having it check every 30
> minutes, while watching to see if there are any connection errors.
> I've checked the logs at the times of several of the lost messages
> and it always return status=1 for the delivery, then on the
> subsequent check the POP3 log shows a message being deleted and
> nothing being retrieved.
> --
>
> Bud Schneehagen - Tropical Web Creations
>
> _/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/
> ColdFusion Solutions / eCommerce Development
> [EMAIL PROTECTED]
> http://www.twcreations.com/
> 954.721.3452
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