Bud,
This log seems to have 'DELE 1' where the others (if I remember correctly)
did not. True the client did not download the message, so why did it delete
it?? Certainly seems like the client did not do what it should have.
I have had some recent troubles with OE (using IMAP) where it would not
'purge' the deleted messages. The maibox no longer conatined the messages
(so IMail worked OK), but OE still thought they were there. I had to go int
the Maintenance screen and 'Delete messages'. When the dust cleared, it now
seems to be working OK. Probably cannot apply this to a POP3 connection.
In the client, does it leave copies on the server, or download then delete?
Any difference if the method is changed? Is the email client, shut down
daily or left running all the time? If left on and another connection is
made and say a delete is done, that would leave OE thinking the message is
there when it might not be. I recommed all users to shutdown their email
clients at the end of the work day.
Daniel Donnelly
________________________________________________________
----- Original Message -----
From: "Bud" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, December 13, 2000 9:22 AM
Subject: Re: [IMail Forum] Losing e-mails???
> On 12/11/00, Len Conrad penned:
> >You've left off the key issue: how is she reading her box: POP3 or
> >IMAP? You should be able to look at the POP3 logs and see her box
> >in action (read, DL, delete). Are you logging POP3? Does she also
> >connect with Web Msging, maybe at the same time? Does she ever have
> >connection pb's while connecting to your Imail which can screw up
> >the mailbox sync between POP3 client and server.
>
> OK Len. If you're listening. She rarely uses web messaginbg.
> Sometimes on the weekends, but the lost e-mail have been during the
> week. I've asked her to disable autochecking of mail in OE and watch
> the progress box while she checks mail to see if there are any
> connection errors.
>
> Here is an SMTP log entry showing what appears to be a successful
> delivery of a message last week (that she never received), then the
> next POP3 entry of her checking her mail, looking to me like, as she
> says, there was no message retrieved.
>
> 12:06 13:02 SMTPD(4CCB0102) [216.242.16.196] connect 208.180.118.40 port
34039
> 12:06 13:02 SMTPD(4CCB0102) [208.180.118.40] EHLO europa.cox-internet.com
> 12:06 13:02 SMTPD(4CCB0102) [208.180.118.40] MAIL
> FROM:<[EMAIL PROTECTED]>
> 12:06 13:02 SMTPD(4CCB0102) [208.180.118.40] RCPT TO:<[EMAIL PROTECTED]>
> 12:06 13:02 SMTPD(4CCB0102) [208.180.118.40] F:\IMail\spool\D7f22102.SMD
32268
> 12:06 13:02 SMTP-(000001B7) processing F:\IMail\spool\Q7f22102.SMD
> 12:06 13:02 SMTP-(000001B7) ldeliver mail.g-proulx.com bim-main (1)
> <[EMAIL PROTECTED]> 32268
> 12:06 13:02 SMTP-(000001B7) finished F:\IMail\spool\Q7f22102.SMD status=1
>
> Then the next mail check:
>
> 12:06 13:40 POP3D(000001F8) logon success for bim mail.g-proulx.com
> from 209.16.250.194
> STAT
> LIST
> UIDL 1
> UIDL
> DELE 1
> QUIT
>
> There was a message deleted, but none retrieved. She has her OE set
> to hold mail for 5 days before deleting, so the one that got deleted
> may have been an old one. Or, it may have been the new one.
>
> What's going on? :)
> --
>
> Bud Schneehagen - Tropical Web Creations
>
> _/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/
> ColdFusion Solutions / eCommerce Development
> [EMAIL PROTECTED]
> http://www.twcreations.com/
> 954.721.3452
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