Hi Jeff,

  It wasn't the laser.  We tried two more new combo drives same make and
model and same thing happened- even after a reformat! I never found out
what happened, or why - it just will not accept that make and model
anymore. 

Lisa

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Jeff Dougherty
Sent: Monday, January 23, 2006 10:38 PM
To: [email protected]
Subject: Re: PCWorks: DVD player doesn't work


It sounds to me like your laser is bad.
I would replace the drive with a known working one.
Jeff
--
Intrepid Video TV/VCR Repair
www.intrepid-video.com  www.tech-repair.net
----- Original Message ----- 
From: "Lisa Schnepf" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Tuesday, January 17, 2006 2:17 PM
Subject: RE: PCWorks: DVD player doesn't work


Hi Clint,

  Yes, the drive is listed in the device manager, and it says it's
working properly. The drive is a CD/DVD burner.  The CD part plays and
records, but if you put a DVD in, it won't play or record.  It just
makes clicking sounds, like it's trying to read the DVD but can't.  My
husband went out and got an external DVD burner, but that's only a
temporary fix.  I want to reformat the harddrive with my restore DVD,
but, for obvious reasons, I can't.  Is there anyway you can boot off of
an external DVD player?  We tried, but it didn't work. 

  I have uninstalled all Roxio software (I don't see an uninstall for
the updates, though) and I've uninstalled the DVD player and rebooted.
Nothing changes. 

   When  I try to update my drivers for my DVD player, it says this:

No matched drive!
This utility is only for Lite-On DVDRW SHOW 832S VTS3 
Detected drives: 

0-0-0-0 Lite-On DVDRW SHOW 832S VTS3
0-0-1-0 E:HL -DT-STCD-ROM GCR 8483B 1.00

It is showing my drive!  But I don't know what the numbers mean in front
of it? Maybe those numbers are wrong? 

Thanks.



Lisa
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