Re: Merges Vs. Submit and Modify for Filters

[Cindy Sapochetti]

Lisa  -

Well whaddya know!  I'm glad I asked - b/c I didn't even notice that 
option!  I was under the impression that you couldn't "key" on any data for 
an update, so this is great news.

Thanks!
Cindy

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Re: ARServer 7.0.1 Upgrade Installer

[Shellman, David]

Axton,

Thanks for the info.  I'll keep this in mind if we upgrade our SUN
servers instead of going to Windows.

Before folks ask, we are looking at moving to Windows for many of the
same reasons that James's is looking at moving to SUN.  We have had more
issues with down time since we went into a SUN Cluster than when we ever
had on a stand alone SUN box.  Issues have been disk related, human
error, corruption of files for another database that crashed the storage
array, etc.  Throw on top of it a very controlling UNIX admin that uses
SOX and Audits as justification for complete control.  It took me a
little over 6 months to document a fairly simple 6.3 installation and
create a installation package for them to execute.  It's time to move
back to stand alone servers.

Dave

>Date:Fri, 13 Oct 2006 14:07:43 -0400
>From:Axton <[EMAIL PROTECTED]>
>Subject: Re: ARServer 7.0.1 Upgrade Installer
>
>I tracked the issue down to the data in the filter_sql table.  When
>arupora is running, it logs to a file name /var/tmp/arsql.log.  By
>viewing this file I could see what the last select was and concluded
>that the data returned by that select statement was causing the
>segfault.  I removed all the data from filter_sql (15 records) and the
>installer completed successfully.
>
>Hope this helps someone.
>
>Axton Grams

Dave Shellman

Phone:  (717) 810-3687
Fax:(717) 810-2124
email:  [EMAIL PROTECTED]

tyco/Electronics
A tyco International LTD Company
MS 161-043
PO Box 3608
Harrisburg, PA 17105-3607

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Re: License Write Token Message (U)

[Axton]

Look in the aruser.log file for floating token usage.  Depending on
the interval set in the server statistics, it may have not captured
the peak usage.

Axton Grams

On 10/13/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:

**


Brian:

The message you refer to is one that is sent when there were no tokens
available when a user logged on and then was given one later.  That is why
I'm confused


I would suggest looking into the use of rrrLicense as it will tell you if
and when you ran out of Float Write tokens (licenses).


James McKenzie
L-3 GSI




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Friday, October 13, 2006 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: License Write Token Message (U)


**
Hi James,

I would agree except I have Server Statistics turned on and gathering info
every 20 minutes. The highest my floating license count has gotten is 26. We
have 33 floating licenses. The server stats also show 0 float license token
denied. That is why I am confused???
 __20060125___This posting was
submitted with HTML in it___


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Re: ARS Version 7.0 Objectstore newer version

[Colleen M. Eilbert]

Go into the SHARE_Application Properties form and find the record for 
the CMDB Version # and change it back to 2.0 without the reference to 
the Patch. The Incident install should proceed ok then.


Colleen Eilbert
Effective Technologies

Jack Samson wrote:

Hi All,

We are trying to install Incident Management 7.0. We have installed 
version CMDB 2.0 Patch 001. We are getting an error about the 
Objectstore is a newer version and can't continue. Do we need to 
install the non patch of CMDB first?


Thanks,


Jackson
Windows XP
SQL Server 2000

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Re: search result

[Addis Solomon]

**
L.J,     I am not familiar with the submitting a query email, but  how can I get the esclation to generate the csv after I generate a report macro?"L. J. Head" <[EMAIL PROTECTED]> wrote:  ** Have you tried submitting a query email?I've never used one...but the old email engine provided capability to email the remedy server with a query and it would return the results in the body of the emailor you could generate a report macro...and have the escalation generate that csv and then email the csv to them     L. J. HeadSoftware EngineerRemedy
 Approved Consultant      From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Addis SolomonSent: Friday, October 13, 2006 3:15 PMTo: arslist@ARSLIST.ORGSubject: search result  **      I want to include a search result from a form in a notification  and email a user on a daily basis.  The search result I am getting from a form is between 150 to 200 records. The data changes every day.   What is the best way to include the search result in the escalation so the user can receive one single email everyday?  I will appreciate your help.       kind regards  Yahoo! Messenger with Voice. Make PC-to-Phone Calls to the US (and 30+ countries) for 2¢/min or less. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___  
		How low will we go? Check out Yahoo! Messenger’s low  PC-to-Phone call rates.
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Re: search result

[L. J. Head]

**



Have you tried submitting a query email?I've never used 
one...but the old email engine provided capability to email the remedy server 
with a query and it would return the results in the body of the emailor you 
could generate a report macro...and have the escalation generate that csv and 
then email the csv to them
 
L. J. HeadSoftware EngineerRemedy Approved 
Consultant 
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Addis 
SolomonSent: Friday, October 13, 2006 3:15 PMTo: 
arslist@ARSLIST.ORGSubject: search result
** 
 
I want to include a search result from a form in a notification 
 and email a user on a daily basis.  The search result I am 
getting from a form is between 150 to 200 records. The data changes every 
day.   What is the best way to include the search result in the 
escalation so the user can receive one single email everyday?  I will 
appreciate your help.  
 
kind regards


Yahoo! Messenger with Voice. Make 
PC-to-Phone Calls to the US (and 30+ countries) for 2¢/min or less. 
__20060125___This posting was submitted with HTML in 
it___
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Re: OT: Try this out... Friday Humour

[Joe DeSouza]

**

Very interesting :-) 
Joe.

- Original Message From: "McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Friday, October 13, 2006 5:14:27 PMSubject: Re: OT: Try this out... Friday Humour** 
Thad:   You are so right   James McKenzie L-3 GSI   
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Friday, October 13, 2006 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Try this out... Friday Humour 
** I just got this one this morning: -- How Smart Is Your Right Foot? 
This is so funny that it will boggle your mind. And you will keep trying it at least 50 more times to see if you can outsmart your foot. But you can't. 
1. While sitting at your desk, lift your right foot off the floor and make clockwise circles with it. 
2. Now, while doing this, draw the number "6" in the air with your right hand. Your foot will change directions. 
I told you so...And there is nothing you can do about it. Make sure you pass this on to your friends. They won't be able to do it either. -- Thad __20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Try this out...

[Joe DeSouza]

**
My guess was the same as LJ's



 
If con was allowed as a directory or file name in DOS, then the command
 
copy con A
 
would evaluate to 2 possible interprtation by the system - 1) to create a file A, or to copy the contents of file con to file A, if there was a file called con within the directory... so at least somebody thinks like me out there :-) I was begining to wonder why it would spit out an error that its a reserved device name..
 
But maybe the others are right though.. consoles are devices so if its because con represents consoles that we are not allowed to name a file con..
 
Have a nice weekend guys and thanks for replying to a totally unrelated thread... It wasn't a spam.. just thought it was Friday and since I was curious about this topic thought I'd share it with some of the brains out here on the list...
 
Cheers 
Joe D'Souza
Remedy Developer / Consultant,
Shyle Network,
New Jersey.

- Original Message From: L. J. Head <[EMAIL PROTECTED]>To: Joe DeSouza <[EMAIL PROTECTED]>Sent: Friday, October 13, 2006 4:29:38 PMSubject: RE: Try this out...
In case this isn't spam...and your truly curious con stands for console...or in today's world command prompt.  A quick easy way to create text or batch files is to type
 
copy con 
 
when you hit enter it starts recording what is typed on the console into the file...then when you are done writing the file you hit Ctrl-Z and hit enter and the file is saved...not much of a mystery for people involved in puters since the dos days...and BTW...the <>'s around abc.txt are not typed...
 
L. J. HeadSoftware EngineerRemedy Approved Consultant 
 


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouzaSent: Friday, October 13, 2006 2:15 PMTo: arslist@ARSLIST.ORGSubject: OT: Try this out...
** 





I'm almost positive I know the 'real reason' to this, a friend of mine who is not really from an IT background sent me a mail saying that even engineers at Microsoft do not know the answer to this (which I find hard to believe). Reason being after he sent me that mail I immediatly guessed the reason behind this, and I am willing to bet I am right about it..
 
Wanted to see if anyone here can figure it out... Try this out..
 
Try creating a directory or a file (with no extension) named con and it wont let you.. while creating a directory using the GUI it simply wont let you create it (no error displayed) but if you try using DOS it will return an error - invalid name.. Similary if you create a file and try to name it con, it says this name is 'reserved for a device'..
 
Personally I do not think this is reserved for a device as such. It is reserved for 'something else'. At least thats my guess...
 
Does anyone know why you cant name a file or directory named con? I have a good guess and am willing to bet I'm right... Just want to compare my guess to that of others around here...
 
Write to me off list...
 
Cheers 
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
__20060125___This posting was submitted with HTML in it___
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Re: OT: Try this out... Friday Humour

[Grooms, Frederick W]

**



Depends on how slow you draw the 6 in the air, or maybe 
I'm not normal (there said it before anyone else 
)
 
You can also draw the 6 clockwise (I know people that 
make their 6s that way.  Start at the top left of the circle part of the 6 
and make the circle clockwise. When you get to the starting point continue 
upward to make the top.)
 
Fred


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad 
EsserSent: Friday, October 13, 2006 4:06 PMTo: 
arslist@ARSLIST.ORGSubject: Re: OT: Try this out... Friday 
Humour
** I just got this one this 
morning: -- How 
Smart Is Your Right Foot?This is so funny that it will boggle your mind. 
And you will keeptrying it at least 50 more times to see if you can outsmart 
your foot.But you can't.1. While sitting at your desk, lift your 
right foot off the floor andmake clockwise circles with it.2. Now, 
while doing this, draw the number "6" in the air with yourright hand. Your 
foot will change directions.I told you so...And there is nothing you can 
do about it. Make sure youpass this on to your friends. They won't be able 
to do it either.-- Thad"Argue for your 
limitations, and sure enough, they're yours."-- Richard Bach 

__20060125___This posting was submitted with HTML in it___

Re: 64bit OS Install Issue

[strauss]

**



Not if you remember that _everything_ has to go under the 
\Program Files (x86)\ directory, and if you want it on the D: drive like ours 
are installed then you need to create the D:\Program Files (x86)\ directory 
manually.
 
Most of the installers ran fine from other directories ( 
D:\Install\whatever) or from file space on other servers, but none of the ITSM 
or CMDB patches that run from the command line would run properly on the x64 
server, anywhere. I ran them from a Win2K server in the same domain/subnet just 
fine since they have parameters for server, user, password, top port and connect 
like a client.
 
Installing the CMDB requires that you be logged in to the 
server locally, not using a domain account. I probably did the other ITSM apps 
the same way, but CMDB required it.
Christopher Strauss, Ph.D.Remedy Database 
AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/helpdesk/ 

 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alan 
AbramsSent: Friday, October 13, 2006 3:51 PMTo: 
arslist@ARSLIST.ORGSubject: 64bit OS Install 
Issue
** Has anyone had any issues installing CMDB or any other ITSM 
application onto a Windows Server 2003 R2 64-bit OS?-- 
Alan AbramsRemedy ConsultantXinify Technologies 
__20060125___This posting was submitted with HTML in it___ 

__20060125___This posting was submitted with HTML in it___

search result

[Addis Solomon]

**
   I want to include a search result from a form in a notification  and email a user on a daily basis.  The search result I am getting from a form is between 150 to 200 records. The data changes every day.   What is the best way to include the search result in the escalation so the user can receive one single email everyday?  I will appreciate your help.       kind regards 
		Yahoo! Messenger with Voice. Make PC-to-Phone Calls to the US (and 30+ countries) for 2¢/min or less.
__20060125___This posting was submitted with HTML in it___

Re: OT: Try this out... Friday Humour

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: OT: Try this out... Friday Humour
**





Thad:
 
You are so right
 
James McKenzie
L-3 GSI
 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Friday, October 13, 2006 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Try this out... Friday Humour



** 
I just got this one this morning: 
-- 
How Smart Is Your Right Foot?


This is so funny that it will boggle your mind. And you will keep
trying it at least 50 more times to see if you can outsmart your foot.
But you can't.


1. While sitting at your desk, lift your right foot off the floor and
make clockwise circles with it.


2. Now, while doing this, draw the number "6" in the air with your
right hand. Your foot will change directions.


I told you so...And there is nothing you can do about it. Make sure you
pass this on to your friends. They won't be able to do it either.
-- 
Thad




__20060125___This posting was submitted with HTML in it___

Re: ARS Version 7.0 Objectstore newer version

[Jack Samson]

Hi All,

We are trying to install Incident Management 7.0.  We have installed version 
CMDB 2.0 Patch 001. We are getting an error about the Objectstore is a newer 
version and can't continue. Do we need to install the non patch of CMDB 
first?


Thanks,


Jackson
Windows XP
SQL Server 2000

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Re: OT: Try this out...

[Eric Cleereman (IT)]

**



Hi 
Joe,
 
If you 
really want a file named con in Windows, 
try typing the name as follows:
   press 
c
   press 
o
   press 
n
   press 
and hold ALT
   press 2 
on the number pad (not the numbers above the alpha section)

   press 5 
on the number pad
   press 5 on the number pad

   release ALT
 
This actually 
creates a file named con[hard space].  The hard 
space is different than a conventional space, so Windows will allow it at the 
end of a file name, but it will still display it as if it were a 
space.
 
If you want two 
files named con, you can use the same trick as above, 
but end with two hard spaces, or a space and a hard space:
   C:\>dir|find "con"   10/13/2006  05:01 
PM 
0 con     10/13/2006  05:02 
PM 
0 con 
Eric 
Cleereman

  -Original Message-From: Action Request System 
  discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Joe 
  DeSouzaSent: Friday, October 13, 2006 4:53 PMTo: 
  arslist@ARSLIST.ORGSubject: Re: OT: Try this 
  out...** 
  

  
  
  A little different from what I thought the reason was... Interesting 
  links though... 
  Joe.
  
  - 
  Original Message From: Axton <[EMAIL PROTECTED]>To: 
  arslist@ARSLIST.ORGSent: Friday, October 13, 2006 4:33:19 PMSubject: 
  Re: OT: Try this out...** 
  http://mjsabby.com/2005/10/windows-xp-con-folderfile-bug.php
  http://whoelsebutdalieu.wordpress.com/2006/08/23/microsoft-is-just-funny-like-that/
   
  It's because of the old days of DOS. CON is for the console (screen), PRN 
  for printer, NUL basically means NULL or nothing. Try typing in DIR > PRN 
  into a command window. The directory listing will print. DIR > NUL will not 
  show anything. (In the old days programmers would run commands and have the 
  output go to NUL so that they ran "transparently.") 
   
  Looks like con, prn, nul can not be used.
   
  Now for the real reason:
  http://www.microsoft.com/technet/security/bulletin/fq00-017.mspx
  
  What's this bulletin about?Microsoft Security Bulletin MS00-017 announces the availability of a patch 
  that eliminates a vulnerability in Microsoft® Windows® 95, Windows 98, and 
  Windows 98 Second Edition. Under certain circumstances, the vulnerability 
  could cause affected systems to crash. Microsoft is committed to protecting 
  customers' information, and is providing the bulletin to inform customers of 
  the vulnerability and what they can do about it. What causes 
  the vulnerability?The vulnerability results because of a flaw in 
  the way Windows 95 and 98 (including Windows 98 Second Edition) parse file 
  path names. Device names such as COM1, CON or LPT1 are reserved words, and 
  they can't be used as folder or file names. When parsing a reference to a 
  path, Windows 95 and 98 check for the presence of a single DOS device name in 
  the path. If one is found, the path is correctly treated as invalid and an 
  error is returned. However, neither Windows 95 nor 98 check for multiple DOS 
  device names. This is the source of the vulnerability. If a read or write 
  operation is attempted to a path whose name contains multiple DOS device 
  names, it will cause Windows 95 and 98 to attempt to access invalid resources. 
  In some cases, the effect of this invalid access would be to cause the 
  application that supplied the path to hang, but the more likely effect is that 
  the machine would present a blue debug screen and crash. 
  Axton Grams 
  On 10/13/06, Thad 
  Esser <[EMAIL PROTECTED]> wrote: 
  ** 
Isn't con the output stream for the 
"con"sole in DOS.  Similar to stdout in *nix? From a DOS prompt:  echo xxx > con puts xxx on the screen anyway. Thad"Argue for your limitations, and sure enough, they're 
yours."-- Richard Bach 

  
  
"Joe DeSouza" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion 
  list(ARSList)" < arslist@ARSLIST.ORG> 
  10/13/2006 01:15 PM 
  


  
Please respond 
toarslist@ARSLIST.ORG

  


  
To
  arslist@ARSLIST.ORG 

  
cc
  

  
Subject
  OT: Try this 
  out...
  


  
  

  
** 
I'm almost positive I know the 'real 
reason' to this, a friend of mine who is not really from an IT background 
sent me a mail saying that even engineers at Microsoft do not know the 
answer to this (which I find hard to believe). Reason being after he sent me 
that mail I immediatly guessed the reason behind this, and I am willing to 
bet I am right about it..   
Wanted to see if anyone here can figure it 
out... Try this out..   
Try creating a directory or a file (with no 
extension) named con

Re: OT: Try this out... Friday Humour

[Thad Esser]

**

I just got this one this morning:
--
How Smart Is Your Right Foot?

This is so funny that it will boggle your mind. And you will keep
trying it at least 50 more times to see if you can outsmart your foot.
But you can't.

1. While sitting at your desk, lift your right foot off the floor and
make clockwise circles with it.

2. Now, while doing this, draw the number "6" in the air with
your
right hand. Your foot will change directions.

I told you so...And there is nothing you can do about it. Make sure you
pass this on to your friends. They won't be able to do it either.
--
Thad
"Argue for your limitations, and sure enough, they're yours."--
Richard Bach





"McKenzie, James J
C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]> 
Sent by: "Action Request System
discussion list(ARSList)" 
10/13/2006 02:01 PM



Please respond to
arslist@ARSLIST.ORG





To
arslist@ARSLIST.ORG


cc



Subject
Re: OT: Try this out... Null ADM:Friday
Humour








** 
Daniel: 
  
That must have been fun to troubleshoot.  BTW, where is our usual
Friday Humor?  I know it was not MY turn to provide it.
  
James McKenzie 
  
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of [EMAIL PROTECTED] 
Sent: Friday, October 13, 2006 2:00 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: OT: Try this out... Null ADM:Friday Humour


** 
I once worked with an organization that accidentally instead of sending
all email 
that had no valid recipient to NUL, they sent it to Null.

  
As it turned out, there was a very upset Nancy Null trying to figure out
where all 
this spam  email was coming from. 
  
. Daniel 
__20060125___This posting was submitted
with HTML in it___

***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed.  If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited.  Nothing in this email, including any attachment, is intended to be a legally binding signature.***

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Re: OT: Try this out... Null ADM:Friday Humour

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: OT: Try this out... Null ADM:Friday Humour
**





Daniel:
 
That must have been fun to troubleshoot.  BTW, where is our usual Friday Humor?  I know it was not MY turn to provide it.

 
James McKenzie
 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of [EMAIL PROTECTED]
Sent: Friday, October 13, 2006 2:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Try this out... Null ADM:Friday Humour



** 
I once worked with an organization that accidentally instead of sending all email
that had no valid recipient to NUL, they sent it to Null.
 
As it turned out, there was a very upset Nancy Null trying to figure out where all
this spam  email was coming from.
 
. Daniel




__20060125___This posting was submitted with HTML in it___

Re: OT: Try this out... Null ADM:Friday Humour

[[EMAIL PROTECTED]]

**



I once 
worked with an organization that accidentally instead of sending all 
email
that 
had no valid recipient to NUL, they sent it to Null.
 
As it 
turned out, there was a very upset Nancy Null trying to figure out where 
all
this 
spam  email was coming from.
 
. 
Daniel

  -Original Message-From: Action Request System 
  discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of 
  AxtonSent: October 13, 2006 16:33To: 
  arslist@ARSLIST.ORGSubject: Re: OT: Try this 
  out...** 
  http://mjsabby.com/2005/10/windows-xp-con-folderfile-bug.php
  http://whoelsebutdalieu.wordpress.com/2006/08/23/microsoft-is-just-funny-like-that/
   
  It's because of the old days of DOS. CON is for the console (screen), PRN 
  for printer, NUL basically means NULL or nothing. Try typing in DIR > PRN 
  into a command window. The directory listing will print. DIR > NUL will not 
  show anything. (In the old days programmers would run commands and have the 
  output go to NUL so that they ran "transparently.") 
   
  Looks like con, prn, nul can not be used.
__20060125___This posting was submitted with HTML in it___

Re: OT: Try this out...

[Joe DeSouza]

**

A little different from what I thought the reason was... Interesting links though... 
Joe.

- Original Message From: Axton <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Friday, October 13, 2006 4:33:19 PMSubject: Re: OT: Try this out...** 
http://mjsabby.com/2005/10/windows-xp-con-folderfile-bug.php
http://whoelsebutdalieu.wordpress.com/2006/08/23/microsoft-is-just-funny-like-that/
 
It's because of the old days of DOS. CON is for the console (screen), PRN for printer, NUL basically means NULL or nothing. Try typing in DIR > PRN into a command window. The directory listing will print. DIR > NUL will not show anything. (In the old days programmers would run commands and have the output go to NUL so that they ran "transparently.") 
 
Looks like con, prn, nul can not be used.
 
Now for the real reason:
http://www.microsoft.com/technet/security/bulletin/fq00-017.mspx

What's this bulletin about?Microsoft Security Bulletin MS00-017 announces the availability of a patch that eliminates a vulnerability in Microsoft® Windows® 95, Windows 98, and Windows 98 Second Edition. Under certain circumstances, the vulnerability could cause affected systems to crash. Microsoft is committed to protecting customers' information, and is providing the bulletin to inform customers of the vulnerability and what they can do about it. What causes the vulnerability?The vulnerability results because of a flaw in the way Windows 95 and 98 (including Windows 98 Second Edition) parse file path names. Device names such as COM1, CON or LPT1 are reserved words, and they can't be used as folder or file names. When parsing a reference to a path, Windows 95 and 98 check for the presence of a single DOS device name in the
 path. If one is found, the path is correctly treated as invalid and an error is returned. However, neither Windows 95 nor 98 check for multiple DOS device names. This is the source of the vulnerability. If a read or write operation is attempted to a path whose name contains multiple DOS device names, it will cause Windows 95 and 98 to attempt to access invalid resources. In some cases, the effect of this invalid access would be to cause the application that supplied the path to hang, but the more likely effect is that the machine would present a blue debug screen and crash. 
Axton Grams 
On 10/13/06, Thad Esser <[EMAIL PROTECTED]> wrote: 
** Isn't con the output stream for the "con"sole in DOS.  Similar to stdout in *nix? From a DOS prompt:  echo xxx > con puts xxx on the screen anyway. Thad"Argue for your limitations, and sure enough, they're yours."-- Richard Bach 



"Joe DeSouza" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" < arslist@ARSLIST.ORG> 
10/13/2006 01:15 PM 




Please respond toarslist@ARSLIST.ORG





To
arslist@ARSLIST.ORG 


cc



Subject
OT: Try this out...







** I'm almost positive I know the 'real reason' to this, a friend of mine who is not really from an IT background sent me a mail saying that even engineers at Microsoft do not know the answer to this (which I find hard to believe). Reason being after he sent me that mail I immediatly guessed the reason behind this, and I am willing to bet I am right about it..   Wanted to see if anyone here can figure it out... Try this out..   Try creating a directory or a file (with no extension) named con and it wont let you.. while creating a directory using the GUI it simply wont let you create it (no error displayed) but if you try using DOS it will return an error - invalid name.. Similary if you create a file and try to name
 it con, it says this name is 'reserved for a device'..   Personally I do not think this is reserved for a device as such. It is reserved for 'something else'. At least thats my guess...   Does anyone know why you cant name a file or directory named con? I have a good guess and am willing to bet I'm right... Just want to compare my guess to that of others around here...   Write to me off list...   CheersJoe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. __20060125___This posting was submitted with HTML in it___ 
***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** 
__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
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64bit OS Install Issue

[Alan Abrams]

**
Has anyone had any issues installing CMDB or any other ITSM application onto a Windows Server 2003 R2 64-bit OS?-- Alan AbramsRemedy ConsultantXinify Technologies
__20060125___This posting was submitted with HTML in it___

Re: OT: Try this out...

[Axton]

**
http://mjsabby.com/2005/10/windows-xp-con-folderfile-bug.php
http://whoelsebutdalieu.wordpress.com/2006/08/23/microsoft-is-just-funny-like-that/
 
It's because of the old days of DOS. CON is for the console (screen), PRN for printer, NUL basically means NULL or nothing. Try typing in DIR > PRN into a command window. The directory listing will print. DIR > NUL will not show anything. (In the old days programmers would run commands and have the output go to NUL so that they ran "transparently.")

 
Looks like con, prn, nul can not be used.
 
Now for the real reason:
http://www.microsoft.com/technet/security/bulletin/fq00-017.mspx

What's this bulletin about?Microsoft Security Bulletin MS00-017 announces the availability of a patch that eliminates a vulnerability in Microsoft® Windows® 95, Windows 98, and Windows 98 Second Edition. Under certain circumstances, the vulnerability could cause affected systems to crash. Microsoft is committed to protecting customers' information, and is providing the bulletin to inform customers of the vulnerability and what they can do about it. 
What causes the vulnerability?The vulnerability results because of a flaw in the way Windows 95 and 98 (including Windows 98 Second Edition) parse file path names. Device names such as COM1, CON or LPT1 are reserved words, and they can't be used as folder or file names. When parsing a reference to a path, Windows 95 and 98 check for the presence of a single DOS device name in the path. If one is found, the path is correctly treated as invalid and an error is returned. However, neither Windows 95 nor 98 check for multiple DOS device names. This is the source of the vulnerability. 
If a read or write operation is attempted to a path whose name contains multiple DOS device names, it will cause Windows 95 and 98 to attempt to access invalid resources. In some cases, the effect of this invalid access would be to cause the application that supplied the path to hang, but the more likely effect is that the machine would present a blue debug screen and crash. 

Axton Grams 
On 10/13/06, Thad Esser <[EMAIL PROTECTED]> wrote:
** Isn't con the output stream for the "con"sole in DOS.  Similar to stdout in *nix?
 From a DOS prompt:  echo xxx > con puts xxx on the screen anyway. 
Thad"Argue for your limitations, and sure enough, they're yours."-- Richard Bach 




"Joe DeSouza" <[EMAIL PROTECTED]>
 Sent by: "Action Request System discussion list(ARSList)" <
arslist@ARSLIST.ORG> 
10/13/2006 01:15 PM 




Please respond toarslist@ARSLIST.ORG






To
arslist@ARSLIST.ORG 


cc



Subject
OT: Try this out...






** I'm almost positive I know the 'real reason' to this, a friend of mine who is not really from an IT background sent me a mail saying that even engineers at Microsoft do not know the answer to this (which I find hard to believe). Reason being after he sent me that mail I immediatly guessed the reason behind this, and I am willing to bet I am right about it..
   Wanted to see if anyone here can figure it out... Try this out..   
Try creating a directory or a file (with no extension) named con and it wont let you.. while creating a directory using the GUI it simply wont let you create it (no error displayed) but if you try using DOS it will return an error - invalid name.. Similary if you create a file and try to name it con, it says this name is 'reserved for a device'..
   Personally I do not think this is reserved for a device as such. It is reserved for 'something else'. At least thats my guess... 
  Does anyone know why you cant name a file or directory named con? I have a good guess and am willing to bet I'm right... Just want to compare my guess to that of others around here...
   Write to me off list...   Cheers
Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. 
__20060125___This posting was submitted with HTML in it___ 
***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.***

__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: OT: Try this out...

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: OT: Try this out...
**





Thad:
 
Yep.  Back in the DOS days.
 
There are two more reserved words.
 
James McKenzie
L-3 GSI



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Friday, October 13, 2006 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Try this out...



** 
Isn't con the output stream for the "con"sole in DOS.  Similar to stdout in *nix? 


From a DOS prompt: 
 echo xxx > con 


puts xxx on the screen anyway. 


Thad



"Joe DeSouza" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"  


10/13/2006 01:15 PM 
Please respond to
arslist@ARSLIST.ORG



To
    arslist@ARSLIST.ORG 
cc
    
Subject
    OT: Try this out...


    





** 
I'm almost positive I know the 'real reason' to this, a friend of mine who is not really from an IT background sent me a mail saying that even engineers at Microsoft do not know the answer to this (which I find hard to believe). Reason being after he sent me that mail I immediatly guessed the reason behind this, and I am willing to bet I am right about it.. 

  
Wanted to see if anyone here can figure it out... Try this out.. 
  
Try creating a directory or a file (with no extension) named con and it wont let you.. while creating a directory using the GUI it simply wont let you create it (no error displayed) but if you try using DOS it will return an error - invalid name.. Similary if you create a file and try to name it con, it says this name is 'reserved for a device'.. 

  
Personally I do not think this is reserved for a device as such. It is reserved for 'something else'. At least thats my guess... 

  
Does anyone know why you cant name a file or directory named con? I have a good guess and am willing to bet I'm right... Just want to compare my guess to that of others around here... 

  
Write to me off list... 
  
Cheers


Joe D'Souza 




__20060125___This posting was submitted with HTML in it___

Re: OT: Try this out...

[Thad Esser]

**

Isn't con the output stream for the
"con"sole in DOS.  Similar to stdout in *nix?

From a DOS prompt:
 echo xxx > con

puts xxx on the screen anyway.

Thad
"Argue for your limitations, and sure enough, they're yours."--
Richard Bach





"Joe DeSouza"
<[EMAIL PROTECTED]> 
Sent by: "Action Request System
discussion list(ARSList)" 
10/13/2006 01:15 PM



Please respond to
arslist@ARSLIST.ORG





To
arslist@ARSLIST.ORG


cc



Subject
OT: Try this out...








** 
I'm almost positive I know the 'real reason'
to this, a friend of mine who is not really from an IT background sent
me a mail saying that even engineers at Microsoft do not know the answer
to this (which I find hard to believe). Reason being after he sent me that
mail I immediatly guessed the reason behind this, and I am willing to bet
I am right about it..
 
Wanted to see if anyone here can figure
it out... Try this out..
 
Try creating a directory or a file (with
no extension) named con and it wont let you.. while creating a directory
using the GUI it simply wont let you create it (no error displayed) but
if you try using DOS it will return an error - invalid name.. Similary
if you create a file and try to name it con, it says this name is 'reserved
for a device'..
 
Personally I do not think this is reserved
for a device as such. It is reserved for 'something else'. At least thats
my guess...
 
Does anyone know why you cant name a file
or directory named con? I have a good guess and am willing to bet I'm right...
Just want to compare my guess to that of others around here...
 
Write to me off list...
 
Cheers
 
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.

__20060125___This posting was submitted
with HTML in it___

***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed.  If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited.  Nothing in this email, including any attachment, is intended to be a legally binding signature.***

__20060125___This posting was submitted with HTML in it___

Re: License Write Token Message (U)

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: License Write Token Message (U)
**





Brian:
 
The message you refer to is one that is sent when there were no tokens available when a user logged on and then was given one later.  That is why I'm confused

 
I would suggest looking into the use of rrrLicense as it will tell you if and when you ran out of Float Write tokens (licenses).

 
James McKenzie
L-3 GSI
 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sokol, Brian
Sent: Friday, October 13, 2006 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: License Write Token Message (U)



** 
Hi James,
 
I would agree except I have Server Statistics turned on and gathering info every 20 minutes. The highest my floating license count has gotten is 26. We have 33 floating licenses. The server stats also show 0 float license token denied. That is why I am confused???



__20060125___This posting was submitted with HTML in it___

Re: AR System AREA LDAP with multiple forests

[Luke, Brian]

I know that the v7 functionality makes this a snap.  In v6.3, and likely
in v6, look in the manual for AREA Authentication Chaining.

-Brian 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dolores McGuinness
Sent: Wednesday, October 11, 2006 6:10 AM
To: arslist@ARSLIST.ORG
Subject: AR System AREA LDAP with multiple forests

We are attempting to implement AREA LDAP so that it can authenticate to
multiple forests, that each have multiple domains.  We can get to the
domains within the first forest, but cannot get to the second forest,
when a match is not found in the first forest.  

We are using Remedy 6.03 patch 11, Solaris, Unix and Oracle.

Has anyone been successful at implementing AREA LDAP with Multiple
Forests?


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OT: Try this out...

[Joe DeSouza]

**


I'm almost positive I know the 'real reason' to this, a friend of mine who is not really from an IT background sent me a mail saying that even engineers at Microsoft do not know the answer to this (which I find hard to believe). Reason being after he sent me that mail I immediatly guessed the reason behind this, and I am willing to bet I am right about it..
 
Wanted to see if anyone here can figure it out... Try this out..
 
Try creating a directory or a file (with no extension) named con and it wont let you.. while creating a directory using the GUI it simply wont let you create it (no error displayed) but if you try using DOS it will return an error - invalid name.. Similary if you create a file and try to name it con, it says this name is 'reserved for a device'..
 
Personally I do not think this is reserved for a device as such. It is reserved for 'something else'. At least thats my guess...
 
Does anyone know why you cant name a file or directory named con? I have a good guess and am willing to bet I'm right... Just want to compare my guess to that of others around here...
 
Write to me off list...
 
Cheers 
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.

__20060125___This posting was submitted with HTML in it___

Re: License Write Token Message (U)

[Sokol, Brian]

Title: RE: License Write Token Message (U)
**



Hi James,
 
I would agree except I have Server Statistics turned on and 
gathering info every 20 minutes. The highest my floating license count has 
gotten is 26. We have 33 floating licenses. The server stats also show 0 float 
license token denied. That is why I am confused???


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J 
C-E LCMC HQISEC/L3Sent: Friday, October 13, 2006 3:29 
PMTo: arslist@ARSLIST.ORGSubject: Re: License Write Token 
Message (U)
** 

Brian:   You can suppress the message.  However, you should also look into 
the usage of your Float licenses.  This message only appears if an action 
that would use a Write token had occurred and none were available.  By 
examining who and what is being done and the relationship to the use of float 
licenses, you can be proactive.  It is not nice to get a call from an 
aggravated manager
 James McKenzie   
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Sokol, Brian Sent: Friday, October 13, 2006 12:20 
PM To: arslist@ARSLIST.ORG Subject: Re: License Write Token Message (U) 
** Yes he has a floating license. I 
believe that you are not given a write token till it is actually needed but we 
have never gotten this pop up message before. Is there a way to suppress 
it?__20060125___This posting was submitted with 
HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Helpdesk 6.0 Support Panel displaying groups I am not a member of.

[Wacholz, Jeanette (Jenni)]

We worked through this same issue recently with tech support and the
bottom line answer was "no." We tried a lot of different variations on
the query even though BMC said it couldn't be done and eventually I had
to admit that I couldn't prove them wrong.

Fortunately, we only had 3 group names we had to change. You just have
to make sure that no complete group name is a part of any other group
name. For example, we couldn't have both 'Production Support' and 'IDX
Production Support' because the complete name of one is part of the
other.

Jenni Wacholz
480-445-2517
Remedy Administrator
Coventry Health Care

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jack Samson
Sent: Friday, October 13, 2006 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Helpdesk 6.0 Support Panel displaying groups I am not a member
of.

All,

I am using ITSM 6.0 Helpdesk.  We have created a lot of groups in the
system that are very similar.  The Remedy Support Panel is now
displaying groups that individuals are not a member of due to the LIKE
statements.  (This happens when I select the Console View: Group)

My question is, is their a way to change the qualification so that we
don't have to change all of the group names?

The qualification is:

((( 'zTmpKeyword' =  "MAINHELPDESK" ) AND ( 'Status Integer' < 4)) OR ((
'zTmpKeyword' =  "MAINCHANGE" ) AND ( 'Status Integer' < 6)) OR ((
'zTmpKeyword' =  "MAINTASK" ) AND ( 'Status Integer' < 4))) AND ((
$zTmpShowAssignedReq$ = 'zTmpKeyword') OR ( $zTmpShowAssignedReq$ =
"All" 
)) AND ((( $ConsoleViewBy$ = "Myself") AND ( 'Assigned To' = $USER$)) OR
(( $ConsoleViewBy$ = "Group") AND ( 'Assigned To Group+' !=  $NULL$ )
AND ($GROUPS$ LIKE (( "%"  + 'Assigned To Group+') +  "%" ))) OR ((
$ConsoleViewBy$ = "Group Unassigned") AND ( 'Assigned To' =  $NULL$ ))
OR (( $ConsoleViewBy$ = "Date") AND ( 'Requested Completion Date' <=
$zTmpDate1$)) OR ( $ConsoleViewBy$ = "Any"))


Thanks in advance and thank you all for your support in the past.

Regards,

Jackson
Oracle 9
Solaris
ARS 6.3

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"MMS " made the following annotations.
--
This message, including any attachments, is intended solely for the use of the 
named recipient(s) and may contain confidential and/or privileged information.  
Any unauthorized review, use, disclosure or distribution of this 
communication(s) is expressly prohibited.  If you are not the intended 
recipient, please contact the sender by
reply e-mail and destroy any and all copies of the original message.
==

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Crystal Reports developer - Tampa area

[Mike White]

'Just spoke with my manager.  We're looking for a Crystal Reports
developer, preferably with some ARS experience.  I'm not sure if it'll
start as a contracted position, but the objective is to hire a full time
employee.

I'm our senior Remedy developer/administrator, but have no Crystal Reports
experience.  We haven't integrated Crystal Reports with our ARS
applications, and would look to our new hire to help pursue this.

My manager is working with HR on the job posting.  I wanted to check with
you guys in the meantime so I can help steer it if there's any interest.

Mike White
Office:  813-978-2192
E-mail:  [EMAIL PROTECTED]

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Re: License Write Token Message (U)

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: License Write Token Message (U)
**





Brian:
 
You can suppress the message.  However, you should also look into the usage of your Float licenses.  This message only appears if an action that would use a Write token had occurred and none were available.  By examining who and what is being done and the relationship to the use of float licenses, you can be proactive.  It is not nice to get a call from an aggravated manager

 
James McKenzie
 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sokol, Brian
Sent: Friday, October 13, 2006 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: License Write Token Message (U)



** 
Yes he has a floating license. I believe that you are not given a write token till it is actually needed but we have never gotten this pop up message before. Is there a way to suppress it?



__20060125___This posting was submitted with HTML in it___

Re: License Write Token Message (U)

[Sokol, Brian]

**



Yes he has a floating license. I believe that you are not 
given a write token till it is actually needed but we have never gotten this pop 
up message before. Is there a way to suppress it?


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Melissa J 
CTR OSD-CIOSent: Friday, October 13, 2006 1:42 PMTo: 
arslist@ARSLIST.ORGSubject: Re: License Write Token Message 
(U)
** 

UNCLASSIFIED
 
Looks like the user has a floating license assigned 
instead of a fixed.


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, 
BrianSent: Friday, October 13, 2006 1:38 PMTo: 
arslist@ARSLIST.ORGSubject: License Write Token 
Message
** 

Has anyone seen this before? We have plenty of licenses 
and have never exceeded the number we have. Not sure why he would get this 
message.


From: Holgate, Jason Sent: Friday, 
October 13, 2006 12:44 PMTo: Sokol, BrianSubject: Remedy 
Error that I get every now and then over the past few weeks

Good Afternoon 
Brian...
 
At times when I go 
to create a new remedy ticket, I'll get this popup below..  I hit OK and 
I'm able to continue using Remedy without any problems.  Just wanted to 
make you aware of this issue in case this is something you know a fix for.  
I currently have Remedy 7.00 installed.  Thanks!
 

 Jason HolgateSenior Tech 
AnalystScholastic Book Fairs1080 Greenwood 
Blvd.Lake Mary, FL 32746(800) 874-4809 x8293 (Toll Free)(407) 
829-8293 (Local) - (407) 805-9486 (Fax)[EMAIL PROTECTED] 
- E-mailScholastic Book Fairs Connects Kids to the Books They Want to 
Read.http://www.scholastic.com/bookfairs 

 __20060125___This posting was submitted 
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__20060125___This posting was submitted with HTML in it___

SOLVED: Group Population List

[Chris Doble]

**








I did basically what you described – working quite
well. TY

 



Thank You,

 

Chris
Doble

Mobile:949-533-5346

Email: [EMAIL PROTECTED]

Web:  http://www.aisconsulting.net











From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thomas
Bean
Sent: Friday, October 13, 2006
10:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Group Population List



 



Hi
Chris,





I
created a join form between the Group and User forms.  Before I could
create the join, this required adding a field to the Group form to store the
string equivalent of the group ID integer, and some additional workflow to
populate the character field.





 





There
is a thread in the archives titled "Displaying users groups" from
April 2006 that describes the method I used to accomplish this in more detail.





 





HTH,





 





Thomas





 







-
Original Message - 





From: Chris
Doble 





Newsgroups: gmane.comp.crm.arsystem.general





Sent: Friday, October 13, 2006 12:01





Subject: Group Population List





 



** 

Happy
Friday the 13th!!!

 

Has
anybody figured out a simple way to grab the population of groups?

 

I
want to only query a batch of groups and get the agents therein. Would really
prefer not to have to go through the computed group list and hunt down each
user….

 

Any
ideas?

 

Thank You,

 

Chris
Doble

Mobile:949-533-5346

Email: [EMAIL PROTECTED]

Web:  http://www.aisconsulting.net

 

__20060125___This
posting was submitted with HTML in it___ 








__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: ServiceDesk 7.0 test data

[Brian Baker (bbaker2)]

Howard,
 
I think you are looking for the SYS:Notification Messages form to find
and modify the text of the automated messages.
 
HTH,
Brian Baker
Software Engineer
Cisco Remote Operations Services
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richter, Howard
Sent: Friday, October 13, 2006 1:05 PM
To: arslist@ARSLIST.ORG
Subject: ServiceDesk 7.0 test data


** 

Happy Friday to all, 

As I start to play with ServiceDesk, I am starting to find that even by
reading the manual I can find things. 

Like what form (if it is a form) controls the out going e-mail messages
that are trigged after a new incident is opened,

Anyone have any ideas what form might hold this data? 

Also have a great weekend, 

hbr 

Howard Richter 

Remedy ServiceDesk Manager 
CedarCrestone Managed Services Center 
[EMAIL PROTECTED]
  

Picture (Metafile) 

__20060125___This posting was submitted with HTML in
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Re: Helpdesk 6.0 Support Panel displaying groups I am not a member of.

[Eric Cleereman (IT)]

Hi Jackson,

We had a similar problem.  Here's one approach to take care of it:
 - Create a hidden field called AssignedToGroupID on form(s) containing the 
records.
 - Create workflow to populate this field for any future records.
 - Populate this field for existing records via SQL, an escalation, whatever 
works best for you.
 - Create a hidden temp field on the form containing the table, called 
zTmpGroupIDs.
 - Populate this field using an SQL query against USER_X (the User form).  The 
groups for a given user are stored as Group IDs at the database level, in the 
following format:  ID1;ID2;ID3;etc;
 - Change your qualification to:  
   (
(('zTmpKeyword'="MAINHELPDESK")  AND ('Status Integer'<4))
OR (('zTmpKeyword'="MAINCHANGE") AND ('Status Integer'<6))
OR (('zTmpKeyword'="MAINTASK")   AND ('Status Integer'<4))
) 
   AND (($zTmpShowAssignedReq$='zTmpKeyword') OR ($zTmpShowAssignedReq$="All"))
   AND (
(($ConsoleViewBy$="Myself") AND ('Assigned To'=$USER$))
OR (($ConsoleViewBy$="Group") AND (
 ('AssignedToGroupID'=$NULL$)
 OR ($zTmpGroupIDs$ LIKE (""+'AssignedToGroupID'+";%"))
 OR ($zTmpGroupIDs$ LIKE ("%;"+'AssignedToGroupID'+";%"))
 )
OR (($ConsoleViewBy$="Group Unassigned") AND ('Assigned To'=$NULL$))
OR (($ConsoleViewBy$="Date") AND ('Requested Completion 
Date'<=$zTmpDate1$)) 
OR ($ConsoleViewBy$ = "Any")
)

This takes advantage of the group IDs always having a semicolon after them.  So 
while "1000" would be like "100%", "1000;" would not be like "100%;"

Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Jack Samson
Sent: Friday, October 13, 2006 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Helpdesk 6.0 Support Panel displaying groups I am not a member
of.


All,

I am using ITSM 6.0 Helpdesk.  We have created a lot of groups in the system 
that are very similar.  The Remedy Support Panel is now displaying groups 
that individuals are not a member of due to the LIKE statements.  (This 
happens when I select the Console View: Group)

My question is, is their a way to change the qualification so that we don't 
have to change all of the group names?

The qualification is:

((( 'zTmpKeyword' =  "MAINHELPDESK" ) AND ( 'Status Integer' < 4)) OR (( 
'zTmpKeyword' =  "MAINCHANGE" ) AND ( 'Status Integer' < 6)) OR (( 
'zTmpKeyword' =  "MAINTASK" ) AND ( 'Status Integer' < 4))) AND (( 
$zTmpShowAssignedReq$ = 'zTmpKeyword') OR ( $zTmpShowAssignedReq$ =  "All" 
)) AND ((( $ConsoleViewBy$ = "Myself") AND ( 'Assigned To' = $USER$)) OR (( 
$ConsoleViewBy$ = "Group") AND ( 'Assigned To Group+' !=  $NULL$ ) AND 
($GROUPS$ LIKE (( "%"  + 'Assigned To Group+') +  "%" ))) OR (( 
$ConsoleViewBy$ = "Group Unassigned") AND ( 'Assigned To' =  $NULL$ )) OR (( 
$ConsoleViewBy$ = "Date") AND ( 'Requested Completion Date' <= $zTmpDate1$)) 
OR ( $ConsoleViewBy$ = "Any"))


Thanks in advance and thank you all for your support in the past.

Regards,

Jackson
Oracle 9
Solaris
ARS 6.3

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Re: Group Population List

[Thomas Bean]

**



Hi Chris,
I created a join form between the Group and User forms.  
Before I could create the join, this required adding a field to the 
Group form to store the string equivalent of the group ID 
integer, and some additional workflow to populate the character 
field.
 
There is a thread in the archives titled "Displaying users 
groups" from April 2006 that describes the method I used to accomplish this in 
more detail.
 
HTH,
 
Thomas
 

  - Original Message - 
  From: 
  Chris 
  Doble 
  Newsgroups: 
  gmane.comp.crm.arsystem.general
  Sent: Friday, October 13, 2006 
12:01
  Subject: Group Population List
  ** 
  
  

  
  Happy 
  Friday the 13th!!!
   
  Has 
  anybody figured out a simple way to grab the population of 
  groups?
   
  I 
  want to only query a batch of groups and get the agents therein. Would really 
  prefer not to have to go through the computed group list and hunt down each 
  user….
   
  Any 
  ideas?
   
  Thank 
  You,
   
  Chris 
  Doble
  Mobile:949-533-5346
  Email: [EMAIL PROTECTED]
  Web:  http://www.aisconsulting.net
   __20060125___This 
  posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: Crystal Report timeout

[Frank Caruso]

**
One thing you might look at would be putting the ODBC users on their RPC thread. I know this won't help with timeouts (maybe if it is Remedy timing out) but at least those users won't be tying up database threads that are being utilized by end users within the application.
On 10/13/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote:
**







Stephen:
 
The only method that I know of to fix this is 
indexing.  Sadly, the value used for database retrieval is fixed and is 
being exceeded.  You don't state which database you are using 
either
 
James McKenzie
L-3 GSI
 


From: Action Request System discussion 
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stephen 
LuminiSent: Friday, October 13, 2006 9:46 AMTo: 
arslist@ARSLIST.ORGSubject: Crystal Report 
timeout
** 
Hey all,
 
We are having an issue with Crystal Reports that are timing out.  They 
use the Remedy ODBC driver to get to the DB.
 
The reporters want to be able to extend the timeout value.  There 
isn't time right now to look at making the reports more efficient.  After 
contacting Remedy, the best I got was to make changes to the AR.ini file which 
may or may not help.
 
Anyone else fix this problem?
 
Thanks
Stephen
ARS 7.0


Share your photos with the people who matter at Yahoo! Canada Photos 
__20060125___This posting was submitted with HTML in 
it___
__20060125___This posting was submitted with HTML in it___

-- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249
__20060125___This posting was submitted with HTML in it___

Re: Duplicate Records

[McKenzie, James J C-E LCMC HQISEC/L3]

**



Joe:
 
If the entry is NULL, then the results should be 
NULL.  You are right.  I think this is another one that deserves the 
'' != $NULL$ treatment.
 
James McKenzie
L-3 GSI
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe 
DeSouzaSent: Friday, October 13, 2006 11:09 AMTo: 
arslist@ARSLIST.ORGSubject: Re: Duplicate 
Records
** 




Yes,
 
Scan through the table for conditions that will cause a record to be 
duplicate but make an exception to skip records that have a NULL 
value in that field. Then if it finds any match, return the Entry-ID of 
that record to a temporary field. If at the end of the search the Temp field is 
NULL, you know you haven't found a duplicate. If its not NULL return the 
duplicate record error you want to return and prevent the save of that 
record..
 
Cheers 
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.

- 
Original Message From: "Sullivan, Neil G CTR USAF AFRL/SNOX" 
<[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Friday, 
October 13, 2006 9:07:56 AMSubject: Duplicate Records** 
Listers, 
Is there any way possible to use workflow to check 
for duplicate records in a form without using a unique index?  I can't use 
an index because some of the values in the field will be null.
Any help is appreciated. 
Neil "Sully" Sullivan Remedy Developer/Administrator AFRL/SNOX Wright Patterson AFB, OH 
45433 937-904-9788__20060125___This 
posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Duplicate Records

[Joe DeSouza]

**

Yes,
 
Scan through the table for conditions that will cause a record to be duplicate but make an exception to skip records that have a NULL value in that field. Then if it finds any match, return the Entry-ID of that record to a temporary field. If at the end of the search the Temp field is NULL, you know you haven't found a duplicate. If its not NULL return the duplicate record error you want to return and prevent the save of that record..
 
Cheers 
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.

- Original Message From: "Sullivan, Neil G CTR USAF AFRL/SNOX" <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Friday, October 13, 2006 9:07:56 AMSubject: Duplicate Records** 
Listers, 
Is there any way possible to use workflow to check for duplicate records in a form without using a unique index?  I can't use an index because some of the values in the field will be null.
Any help is appreciated. 
Neil "Sully" Sullivan Remedy Developer/Administrator AFRL/SNOX Wright Patterson AFB, OH 45433 937-904-9788
__20060125___This posting was submitted with HTML in it___

Re: ARServer 7.0.1 Upgrade Installer

[Axton]

I tracked the issue down to the data in the filter_sql table.  When
arupora is running, it logs to a file name /var/tmp/arsql.log.  By
viewing this file I could see what the last select was and concluded
that the data returned by that select statement was causing the
segfault.  I removed all the data from filter_sql (15 records) and the
installer completed successfully.

Hope this helps someone.

Axton Grams

On 10/13/06, Axton <[EMAIL PROTECTED]> wrote:

One would think there would have been some type of announcement.  I
have received confirmation from BMC that this is the maintenance
release that is supposed to address the unicode upgrade issues.

The problem is that the arupora utility dies due to a segmentation
fault and core dumps.  I'm working with BMC to resolve this issue, but
it's rather slow going at this point.  I'm hoping someone else in the
community has or will attempt the following and share their
experience:

Upgrade from ARS 6.0.1 to ARS 7.0.1
App Server: SunOS 5.9
Database: Remote Oracle 9i
Oracle Client on App Server: 10.2.0.whatever
Db Charset: UTF-8

I am using the following for the LANG and NLS_LANG on the app server:
LANG=en_US.UTF-8
NLS_LANG=american_america.AL32UTF8

ar_install calls a binary name arupora that is included with the
install files.  This program connects to the oracle db directly and
gathers/updates a bunch of data.  This program generates a segfault
before it completes.

The script exits with the following text:
Running DB upgrade. This may take several minutes 
Running DB upgrade.
/*   Fri Oct 13 10:03:35 2006 */  Start of Stage 1 of 2
/*   Fri Oct 13 10:03:35 2006 */  End of Stage 1 of 2
/*   Fri Oct 13 10:03:35 2006 */  Start of Stage 2 of 2
/*   Fri Oct 13 10:03:35 2006 */  End of Stage 2 of 2
/*   Fri Oct 13 10:03:35 2006 */  Start of Stage 1 of 21
/*   Fri Oct 13 10:03:35 2006 */  Upgrade old field-lengths codeset=0
'windows-1252' errorCode=0
An error was encountered during the upgrade of the ORACLE database
./ar_install: test: argument expected

The core file is generated in the target installation directory.

While running truss, I see the following output just before it core dumps:
time()  = 1160672159
lseek(3, 64878, SEEK_SET)   = 64878
write(3, " / *   T h u   O c t".., 123) = 123
write(6, "\0ED\0\006\0\0\0\0\003 ^".., 237) = 237
read(6, "019B\0\006\0\0\0\0\01019".., 2064) = 411
time()  = 1160672159
lseek(3, 65001, SEEK_SET)   = 65001
write(3, " / *   T h u   O c t".., 37)  = 37
write(6, "\015\0\006\0\0\0\0\00305".., 21)  = 21
read(6, "\0E0\0\006\0\0\0\0\00601".., 2064) = 224
   Incurred fault #6, FLTBOUNDS  %pc = 0xFE1872FC
 siginfo: SIGSEGV SEGV_MAPERR addr=0x
   Received signal #11, SIGSEGV [default]
 siginfo: SIGSEGV SEGV_MAPERR addr=0x


If I attach a debugger to the arupora utility and execute it, I get
the following:

dbx arupora

   dbxenv suppress_startup_message 6.2
Reading arupora
Reading ld.so.1
Reading libclntsh.so.10.1
Reading libnsl.so.1
Reading libsocket.so.1
Reading libgen.so.1
Reading libdl.so.1
Reading libaio.so.1
Reading librt.so.1
Reading libkstat.so.1
Reading libm.so.1
Reading libthread.so.1
Reading libw.so.1
Reading libc.so.1
Reading libicuucbmc.so.32
Reading libicui18nbmc.so.32
Reading libicudatabmc.so.32
Reading libiostream.so.1
Reading libCstd.so.1
Reading libCrun.so.1
Reading libnnz10.so
Reading libsched.so.1
Reading libmp.so.2
Reading libmd5.so.1
Reading libpthread.so.1
Reading libc_psr.so.1
Reading libCstd_isa.so.1
detected a multithreaded program
(/opt/SUNWspro/bin/../WS6U2/bin/sparcv9/dbx) run "-c
/prod/sys/remedyb/conf/ar.conf -d"
Running: arupora -c /prod/sys/remedyb/conf/ar.conf -d
(process id 26336)

SQL tracing initiated to file /usr/tmp/arsql.log

signal SEGV (no mapping at the fault address) in lmsaicmt at 0xfef9fcec
0xfef9fcec: lmsaicmt+0x007c:lduh[%i5 + 0x24], %o3


The arupora program is generating a file in /var/tmp that is named
aaa.  This file looks to contain a bunch of updates,
stored in xml format, e.g.:




  
  9\1\282054
...

Axton Grams

On 10/13/06, Shellman, David <[EMAIL PROTECTED]> wrote:
> Axton,
>
> If it's an upgrade and not a patch then this is the one that we were
> also waiting for.  We had gotten an email on the 5th that noted the
> release was going to be "within the next week."  I thought that there
> would have been more of a formal announcement from BMC/Remedy.  At least
> a note on the What's Hot on the Support web site given the Tech Alert:
> Upgrade to ARS 7.0 Unicode is not yet possible note on the site.
>
> Thanks,
> Dave
>
> >Date:Thu, 12 Oct 2006 09:56:26 -0400
> >From:Axton <[EMAIL PROTECTED]>
> >Subject: Re: ARServer 7.0.1 Upgrade Installer
> >
> >7.0.1 was released at the beginning of the month.  This was not a
> >patch, but an upgrade.  I was assuming this was the release that
> 

Helpdesk 6.0 Support Panel displaying groups I am not a member of.

[Jack Samson]

All,

I am using ITSM 6.0 Helpdesk.  We have created a lot of groups in the system 
that are very similar.  The Remedy Support Panel is now displaying groups 
that individuals are not a member of due to the LIKE statements.  (This 
happens when I select the Console View: Group)


My question is, is their a way to change the qualification so that we don't 
have to change all of the group names?


The qualification is:

((( 'zTmpKeyword' =  "MAINHELPDESK" ) AND ( 'Status Integer' < 4)) OR (( 
'zTmpKeyword' =  "MAINCHANGE" ) AND ( 'Status Integer' < 6)) OR (( 
'zTmpKeyword' =  "MAINTASK" ) AND ( 'Status Integer' < 4))) AND (( 
$zTmpShowAssignedReq$ = 'zTmpKeyword') OR ( $zTmpShowAssignedReq$ =  "All" 
)) AND ((( $ConsoleViewBy$ = "Myself") AND ( 'Assigned To' = $USER$)) OR (( 
$ConsoleViewBy$ = "Group") AND ( 'Assigned To Group+' !=  $NULL$ ) AND 
($GROUPS$ LIKE (( "%"  + 'Assigned To Group+') +  "%" ))) OR (( 
$ConsoleViewBy$ = "Group Unassigned") AND ( 'Assigned To' =  $NULL$ )) OR (( 
$ConsoleViewBy$ = "Date") AND ( 'Requested Completion Date' <= $zTmpDate1$)) 
OR ( $ConsoleViewBy$ = "Any"))



Thanks in advance and thank you all for your support in the past.

Regards,

Jackson
Oracle 9
Solaris
ARS 6.3

_
Share your special moments by uploading 500 photos per month to Windows Live 
Spaces  
http://clk.atdmt.com/MSN/go/msnnkwsp007001msn/direct/01/?href=http://www.get.live.com/spaces/features


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Re: Save Button - ARS 6.3 - HD 6 - Resolved!

[Joe DeSouza]

**

No problem... 
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.

- Original Message From: Wixson Carolyn L PSNS <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Friday, October 13, 2006 11:58:02 AMSubject: Re: Save Button - ARS 6.3 - HD 6 - Resolved!** 
Joe, 
 
Thanks for adding the tip about the Change Flag - It helped me with a similar issue.
Carolyn
 -Original Message-From: Joe DeSouza [mailto:[EMAIL PROTECTED]Sent: Thursday, October 12, 2006 01:51 PMTo: arslist@ARSLIST.ORGSubject: Re: Save Button - ARS 6.3 - HD 6 - Resolved!** 




 
Claire,
 
You are welcome..
 
You would need to make sure though if you are going to use this, that none of your fields that the user can type values into directly, have the Change Flag property of the field in that view checked.. else the flag wont be dirtied and the save button would look gray even though the user typed stuff in that field... 
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.

- Original Message From: "Sanford, Claire" <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Thursday, October 12, 2006 4:46:26 PMSubject: Re: Save Button - ARS 6.3 - HD 6 - Resolved!
Thank you Joe and Tim!ClaireFrom: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouzaSent: Thursday, October 12, 2006 3:35 PMTo: arslist@ARSLIST.ORGSubject: Re: Save Button - ARS 6.3 - HD 6** Claire,Make the Details Pane Banner visible..You will find this on your admin tool when you open up the form underForm -> Current View -> Properties -> AppearanceHope this helpsJoe D'SouzaRemedy Developer / Consultant,Shyle Networks,New Jersey.- Original Message From: "Sanford, Claire" <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Thursday, October 12, 2006 3:54:46 PMSubject: Save Button - ARS 6.3 - HD 6** How do I get the "Save" button back on the HPD:HelpDesk, CHG:Change, andCHG:Task forms?My users
 want the old style Save button rather than the yucky "Save"button at the bottom of the screen.It is there if I create a brandnew form...ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries  - Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server
__20060125___This posting was submitted with HTML in it___

Re: Group Population List

[Robert Molenda]

**








Take a look to SHR:Assignment for non-permission groups.

 



Thanks-n-advance; 

HDT Platform
Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 501 6310 
Fax: +1 408 501 2410 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED]


Quality
begins with your actions.



 









From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Behalf Of Chris Doble
Sent: Friday, October 13, 2006
10:02 AM
To: arslist@ARSLIST.ORG
Subject: Group Population List



 

Happy Friday the 13th!!!

 

Has anybody figured out a simple way to grab the
population of groups?

 

I want to only query a batch of groups and get the
agents therein. Would really prefer not to have to go through the computed
group list and hunt down each user….

 

Any ideas?

 

Thank You,

 

Chris Doble

Mobile:949-533-5346

Email: [EMAIL PROTECTED]

Web:  http://www.aisconsulting.net

 






__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: License Write Token Message (U)

[Smith, Melissa J CTR OSD-CIO]

**



UNCLASSIFIED
 
Looks like the user has a floating license assigned 
instead of a fixed.


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, 
BrianSent: Friday, October 13, 2006 1:38 PMTo: 
arslist@ARSLIST.ORGSubject: License Write Token 
Message
** 

Has anyone seen this before? We have plenty of licenses 
and have never exceeded the number we have. Not sure why he would get this 
message.


From: Holgate, Jason Sent: Friday, 
October 13, 2006 12:44 PMTo: Sokol, BrianSubject: Remedy 
Error that I get every now and then over the past few weeks

Good Afternoon 
Brian...
 
At times when I go 
to create a new remedy ticket, I'll get this popup below..  I hit OK and 
I'm able to continue using Remedy without any problems.  Just wanted to 
make you aware of this issue in case this is something you know a fix for.  
I currently have Remedy 7.00 installed.  Thanks!
 

 Jason HolgateSenior Tech 
AnalystScholastic Book Fairs1080 Greenwood 
Blvd.Lake Mary, FL 32746(800) 874-4809 x8293 (Toll Free)(407) 
829-8293 (Local) - (407) 805-9486 (Fax)[EMAIL PROTECTED] 
- E-mailScholastic Book Fairs Connects Kids to the Books They Want to 
Read.http://www.scholastic.com/bookfairs 

 __20060125___This posting was submitted 
with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: License Write Token Message

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: License Write Token Message
**





Brian:
 
This is normal when the user was in read-only mode and shifted to write mode.  However, I would look at how your licenses are actually used.

 
James Mckenzie
L-3 GSI





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sokol, Brian
Sent: Friday, October 13, 2006 10:38 AM
To: arslist@ARSLIST.ORG
Subject: License Write Token Message



** 
Has anyone seen this before? We have plenty of licenses and have never exceeded the number we have. Not sure why he would get this message.




From: 
Sent: Friday, October 13, 2006 12:44 PM
To: 
Subject: Remedy Error that I get every now and then over the past few weeks



Good Afternoon Brian...
 
At times when I go to create a new remedy ticket, I'll get this popup below..  I hit OK and I'm able to continue using Remedy without any problems.  Just wanted to make you aware of this issue in case this is something you know a fix for.  I currently have Remedy 7.00 installed.  Thanks!

 


 
Jason Holgate




__20060125___This posting was submitted with HTML in it___

License Write Token Message

[Sokol, Brian]

**



Has anyone seen this before? We have plenty of licenses 
and have never exceeded the number we have. Not sure why he would get this 
message.


From: Holgate, Jason Sent: Friday, 
October 13, 2006 12:44 PMTo: Sokol, BrianSubject: Remedy 
Error that I get every now and then over the past few weeks

Good Afternoon 
Brian...
 
At times when I go 
to create a new remedy ticket, I'll get this popup below..  I hit OK and 
I'm able to continue using Remedy without any problems.  Just wanted to 
make you aware of this issue in case this is something you know a fix for.  
I currently have Remedy 7.00 installed.  Thanks!
 

 Jason HolgateSenior Tech 
AnalystScholastic Book Fairs1080 Greenwood 
Blvd.Lake Mary, FL 32746(800) 874-4809 x8293 (Toll Free)(407) 
829-8293 (Local) - (407) 805-9486 (Fax)[EMAIL PROTECTED] 
- E-mailScholastic Book Fairs Connects Kids to the Books They Want to 
Read.http://www.scholastic.com/bookfairs 

 
__20060125___This posting was submitted with HTML in it___

Group Population List

[Chris Doble]

**








Happy
Friday the 13th!!!

 

Has
anybody figured out a simple way to grab the population of groups?

 

I
want to only query a batch of groups and get the agents therein. Would really
prefer not to have to go through the computed group list and hunt down each
user….

 

Any
ideas?

 

Thank You,

 

Chris
Doble

Mobile:949-533-5346

Email: [EMAIL PROTECTED]

Web:  http://www.aisconsulting.net

 






__20060125___This posting was submitted with HTML in it___

RESOLVED Re: Crystal Report timeout

[Stephen Lumini]

**
Hey James,      Thanks for the quick reply - even if I don't like the answer :-)     Later  Stephen"McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]> wrote:  ** Stephen:     The only method that I know of to fix this is indexing.  Sadly, the value used for database retrieval is fixed and is being exceeded.  You don't state which database you are using
 either     James McKenzie  L-3 GSI     From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Stephen LuminiSent: Friday, October 13, 2006 9:46 AMTo: arslist@ARSLIST.ORGSubject: Crystal Report timeout  **   Hey all,     We are having an
 issue with Crystal Reports that are timing out.  They use the Remedy ODBC driver to get to the DB.     The reporters want to be able to extend the timeout value.  There isn't time right now to look at making the reports more efficient.  After contacting Remedy, the best I got was to make changes to the AR.ini file which may or may not help.     Anyone else fix this problem?     Thanks  Stephen  ARS 7.0  Share your photos with the people who matter at Yahoo! Canada Photos __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___  
		Share your photos with the people who matter at Yahoo! Canada Photos
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A Join Form Wish

[Kemes, Lisa]

Title: A Join Form Wish
**






Greetings!


I think it's a wonderful feature that the join form can inherit the Field Help Text, but what about after the join form is created?  Do I have to update 3 join forms each time I change the Help Text on one of my Primary Forms?

Lisa Kemes 

Tyco Electronics

Remedy Support

P 

Please consider your environmental 

responsibility before printing this e-mail





__20060125___This posting was submitted with HTML in it___

Re: Crystal Report timeout

[McKenzie, James J C-E LCMC HQISEC/L3]

**



Stephen:
 
The only method that I know of to fix this is 
indexing.  Sadly, the value used for database retrieval is fixed and is 
being exceeded.  You don't state which database you are using 
either
 
James McKenzie
L-3 GSI
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Stephen 
LuminiSent: Friday, October 13, 2006 9:46 AMTo: 
arslist@ARSLIST.ORGSubject: Crystal Report 
timeout
** 
Hey all,
 
We are having an issue with Crystal Reports that are timing out.  They 
use the Remedy ODBC driver to get to the DB.
 
The reporters want to be able to extend the timeout value.  There 
isn't time right now to look at making the reports more efficient.  After 
contacting Remedy, the best I got was to make changes to the AR.ini file which 
may or may not help.
 
Anyone else fix this problem?
 
Thanks
Stephen
ARS 7.0


Share your photos with the people who matter at Yahoo! Canada Photos 
__20060125___This posting was submitted with HTML in 
it___
__20060125___This posting was submitted with HTML in it___

Crystal Report timeout

[Stephen Lumini]

**
Hey all,     We are having an issue with Crystal Reports that are timing out.  They use the Remedy ODBC driver to get to the DB.     The reporters want to be able to extend the timeout value.  There isn't time right now to look at making the reports more efficient.  After contacting Remedy, the best I got was to make changes to the AR.ini file which may or may not help.     Anyone else fix this problem?     Thanks  Stephen  ARS 7.0 
		Share your photos with the people who matter at Yahoo! Canada Photos
__20060125___This posting was submitted with HTML in it___

Re: Keystroke command

[Dwayne Martin]

Thanks, Eric!

Dwayne

 Original message 
>Date: Fri, 13 Oct 2006 09:49:25 -0400
>From: "Eric Cleereman (IT)" <[EMAIL PROTECTED]>  
>Subject: Re: Keystroke command  
>To: arslist@ARSLIST.ORG
>
>Hi Dwayne,
>
>If a menu is attached to a field where the display type is
set as Drop-Down List, clicking the field will cause it to
open the menu.  If a menu is attached to a field where the
display type is set as Edit or Edit Masked, clicking the field
will set focus to the field without opening the menu.
>
>Eric Cleereman
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] Behalf Of Dwayne Martin
>Sent: Friday, October 13, 2006 8:14 AM
>To: arslist@ARSLIST.ORG
>Subject: OT:Re: Keystroke command
>
>
>I just noticed, in checking this out, that for some fields the
>menu pops open as soon as you click in the data-space, and for
>others it doesn't.
>
>Any idea why?
>
>Dwayne Martin
>James Madison University
>
> Original message 
>>Date: Thu, 12 Oct 2006 13:07:14 -0700
>>From: Thad Esser <[EMAIL PROTECTED]>  
>>Subject: Re: Keystroke command  
>>To: arslist@ARSLIST.ORG
>>
>>   **
>>   With focus in the field, ALT- or ALT->   arrow> works.
>>   Thad
>>   "Argue for your limitations, and sure enough,
>>   they're yours."-- Richard Bach
>>
>>   "CLB Remedy"To arslist@ARSLIST.ORG 
>>   <[EMAIL PROTECTED]>  cc 
>>   Sent by: "Action Request   Subject Keystroke command   
>>   System discussion  
>>   list(ARSList)" 
>> 
>>  
>>   10/12/2006 12:53 PM
>>  
>>   +-+
>>   |  Please respond to  |
>>   | arslist@ARSLIST.ORG |
>>   +-+
>>
>>   **
>>   Can anyone tell me if there is a keystroke command
>>   that can be performed to get the drop down boxes
>>   instead of clicking on the arrows?  
>>   Thank you,
>>   Stacie Jerden 
>>   (562) 570-6738
>>   [EMAIL PROTECTED]
>>   __20060125___This posting was
>>   submitted with HTML in it___
>>
>>   ***IMPORTANT NOTICE: This communication, including
>>   any attachment, contains information that may be
>>   confidential or privileged, and is intended solely
>>   for the entity or individual to whom it is
>>   addressed. If you are not the intended recipient,
>>   you should delete this message and are hereby
>>   notified that any disclosure, copying, or
>>   distribution of this message is strictly prohibited.
>>   Nothing in this email, including any attachment, is
>>   intended to be a legally binding signature.***
>>
>>   __20060125___This posting was
>>   submitted with HTML in it___
>
>Dwayne Martin
>Computing Support
>James Madison University
>
>___
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>
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Dwayne Martin
Computing Support
James Madison University

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Re: Save Button - ARS 6.3 - HD 6 - Resolved!

[Wixson Carolyn L PSNS]

**



Joe, 

 
Thanks 
for adding the tip about the Change Flag - It helped me with a similar 
issue.
Carolyn
 -Original Message-From: Joe DeSouza 
[mailto:[EMAIL PROTECTED]Sent: Thursday, October 12, 2006 01:51 
PMTo: arslist@ARSLIST.ORGSubject: Re: Save Button - ARS 
6.3 - HD 6 - Resolved!** 




 
Claire,
 
You are welcome..
 
You would need to make sure though if you are going to use this, that none 
of your fields that the user can type values into directly, have the Change Flag 
property of the field in that view checked.. else the flag wont be dirtied and 
the save button would look gray even though the user typed stuff in that 
field... 
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.

- 
Original Message From: "Sanford, Claire" 
<[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: 
Thursday, October 12, 2006 4:46:26 PMSubject: Re: Save Button - ARS 6.3 - HD 
6 - Resolved!
Thank you Joe and 
Tim!ClaireFrom: Action 
Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On 
Behalf Of Joe DeSouzaSent: Thursday, October 12, 2006 3:35 PMTo: 
arslist@ARSLIST.ORGSubject: Re: Save Button - ARS 6.3 - HD 6** 
Claire,Make the Details Pane Banner visible..You will 
find this on your admin tool when you open up the form underForm -> 
Current View -> Properties -> AppearanceHope this helpsJoe 
D'SouzaRemedy Developer / Consultant,Shyle Networks,New 
Jersey.- Original Message From: "Sanford, Claire" 
<[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: 
Thursday, October 12, 2006 3:54:46 PMSubject: Save Button - ARS 6.3 - HD 
6** How do I get the "Save" button back on the HPD:HelpDesk, 
CHG:Change, andCHG:Task forms?My users want the old style Save 
button rather than the yucky "Save"button at the bottom of the 
screen.It is there if I create a brandnew 
form...ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 
libraries  - Oracle lives on a remote server Windows 2003 4 gig on 
app server and 8 gig on DB 
server__20060125___This posting 
was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: ARServer 7.0.1 Upgrade Installer

[Axton]

One would think there would have been some type of announcement.  I
have received confirmation from BMC that this is the maintenance
release that is supposed to address the unicode upgrade issues.

The problem is that the arupora utility dies due to a segmentation
fault and core dumps.  I'm working with BMC to resolve this issue, but
it's rather slow going at this point.  I'm hoping someone else in the
community has or will attempt the following and share their
experience:

Upgrade from ARS 6.0.1 to ARS 7.0.1
App Server: SunOS 5.9
Database: Remote Oracle 9i
Oracle Client on App Server: 10.2.0.whatever
Db Charset: UTF-8

I am using the following for the LANG and NLS_LANG on the app server:
LANG=en_US.UTF-8
NLS_LANG=american_america.AL32UTF8

ar_install calls a binary name arupora that is included with the
install files.  This program connects to the oracle db directly and
gathers/updates a bunch of data.  This program generates a segfault
before it completes.

The script exits with the following text:
Running DB upgrade. This may take several minutes 
Running DB upgrade.
/*   Fri Oct 13 10:03:35 2006 */  Start of Stage 1 of 2
/*   Fri Oct 13 10:03:35 2006 */  End of Stage 1 of 2
/*   Fri Oct 13 10:03:35 2006 */  Start of Stage 2 of 2
/*   Fri Oct 13 10:03:35 2006 */  End of Stage 2 of 2
/*   Fri Oct 13 10:03:35 2006 */  Start of Stage 1 of 21
/*   Fri Oct 13 10:03:35 2006 */  Upgrade old field-lengths codeset=0
'windows-1252' errorCode=0
An error was encountered during the upgrade of the ORACLE database
./ar_install: test: argument expected

The core file is generated in the target installation directory.

While running truss, I see the following output just before it core dumps:
time()  = 1160672159
lseek(3, 64878, SEEK_SET)   = 64878
write(3, " / *   T h u   O c t".., 123) = 123
write(6, "\0ED\0\006\0\0\0\0\003 ^".., 237) = 237
read(6, "019B\0\006\0\0\0\0\01019".., 2064) = 411
time()  = 1160672159
lseek(3, 65001, SEEK_SET)   = 65001
write(3, " / *   T h u   O c t".., 37)  = 37
write(6, "\015\0\006\0\0\0\0\00305".., 21)  = 21
read(6, "\0E0\0\006\0\0\0\0\00601".., 2064) = 224
   Incurred fault #6, FLTBOUNDS  %pc = 0xFE1872FC
 siginfo: SIGSEGV SEGV_MAPERR addr=0x
   Received signal #11, SIGSEGV [default]
 siginfo: SIGSEGV SEGV_MAPERR addr=0x


If I attach a debugger to the arupora utility and execute it, I get
the following:

dbx arupora

   dbxenv suppress_startup_message 6.2
Reading arupora
Reading ld.so.1
Reading libclntsh.so.10.1
Reading libnsl.so.1
Reading libsocket.so.1
Reading libgen.so.1
Reading libdl.so.1
Reading libaio.so.1
Reading librt.so.1
Reading libkstat.so.1
Reading libm.so.1
Reading libthread.so.1
Reading libw.so.1
Reading libc.so.1
Reading libicuucbmc.so.32
Reading libicui18nbmc.so.32
Reading libicudatabmc.so.32
Reading libiostream.so.1
Reading libCstd.so.1
Reading libCrun.so.1
Reading libnnz10.so
Reading libsched.so.1
Reading libmp.so.2
Reading libmd5.so.1
Reading libpthread.so.1
Reading libc_psr.so.1
Reading libCstd_isa.so.1
detected a multithreaded program
(/opt/SUNWspro/bin/../WS6U2/bin/sparcv9/dbx) run "-c
/prod/sys/remedyb/conf/ar.conf -d"
Running: arupora -c /prod/sys/remedyb/conf/ar.conf -d
(process id 26336)

SQL tracing initiated to file /usr/tmp/arsql.log

signal SEGV (no mapping at the fault address) in lmsaicmt at 0xfef9fcec
0xfef9fcec: lmsaicmt+0x007c:lduh[%i5 + 0x24], %o3


The arupora program is generating a file in /var/tmp that is named
aaa.  This file looks to contain a bunch of updates,
stored in xml format, e.g.:




  
  9\1\282054
...

Axton Grams

On 10/13/06, Shellman, David <[EMAIL PROTECTED]> wrote:

Axton,

If it's an upgrade and not a patch then this is the one that we were
also waiting for.  We had gotten an email on the 5th that noted the
release was going to be "within the next week."  I thought that there
would have been more of a formal announcement from BMC/Remedy.  At least
a note on the What's Hot on the Support web site given the Tech Alert:
Upgrade to ARS 7.0 Unicode is not yet possible note on the site.

Thanks,
Dave

>Date:Thu, 12 Oct 2006 09:56:26 -0400
>From:Axton <[EMAIL PROTECTED]>
>Subject: Re: ARServer 7.0.1 Upgrade Installer
>
>7.0.1 was released at the beginning of the month.  This was not a
>patch, but an upgrade.  I was assuming this was the release that
>support/engineering keeps referencing every time I've spoken with them
>in the last few months.
>
>Axton Grams

Dave Shellman

Phone:  (717) 810-3687
Fax:(717) 810-2124
email:  [EMAIL PROTECTED]

tyco/Electronics
A tyco International LTD Company
MS 161-043
PO Box 3608
Harrisburg, PA 17105-3607

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Re: Duplicate Records

[Robert Molenda]

Title: Duplicate Records
**








Yes this works, but ensure you take into
consideration that this will query the table with a match to that field, consider
the QBE settings, and the total record count for the table.

 

When we do this, we don’t use a
table query, we use direct sql which is better performance for high row count
tables.

 

Select count(*) from  where
 = ‘value’

 

Then compare the set-fields-returned-value
!= 0 then error

 



Thanks-n-advance; 

HDT Platform
Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 501 6310 
Fax: +1 408 501 2410 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED]


Quality
begins with your actions.



 









From: Action
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Friday, October 13, 2006
6:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Duplicate Records



 

Sure ... You can do a
simple Set Fields action to set a Display Only temp field as an
indicator.  A second filter then checks the indicator to see if the value
exists.

 

Example

 

Scenario:  
Regular Remedy form called FormA with only default fields (plus a 15 char
display only field called zTmpDupID).  You want to make sure users
don't enter a short description twice.

 

Submit version

    Filter
1 On Submit

    Action 1:  

   
Set fields Read value from FormA

   
Set Fields If:  'Short Description' = $Short
Description$

   
No Requests Match Set to $NULL$

   
Any Requests Match Use First Matching

    Set zTmpDupID = $Request ID$

 

Modify version

    Filter
1 On Modify

    Action 1:  

   
Set fields Read value from FormA

   
Set Fields If:  'Short Description' = $Short
Description$ and 'Request ID' != $Request ID$

   
No Requests Match Set to $NULL$

   
Any Requests Match Use First Matching

    Set zTmpDupID = $Request ID$

 

 

Filter 2

    If zTmpDupID != $NULL$ Show Error to prevent save

 

 

Hope this info helps

Fred

 







From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Behalf Of Sullivan, Neil G CTR USAF AFRL/SNOX
Sent: Friday, October 13, 2006
8:08 AM
To: arslist@ARSLIST.ORG
Subject: Duplicate Records

** 



Listers, 

Is there any way possible to use workflow to check
for duplicate records in a form without using a unique index?  I can't use
an index because some of the values in the field will be null.

Any help is appreciated. 

Neil "Sully" Sullivan 
Remedy
Developer/Administrator 
AFRL/SNOX

Wright
Patterson AFB, OH 45433 
937-904-9788  

 






__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Duplicate Records

[Carey Matthew Black]

You can combine the two Filter #1's below too.
Use the second Set field If: Qualification (include AND 'Request ID'
!= $Request ID$). It will work just as well for Submit as it does
modify.

The basic idea is "Test4Dup" that was published back in the days of
old in an RxPress. ( Circa 91? 92?)


The only "gotcha" is that it does not work for multiple transaction
that are taking place right now. (AKA: before the first transaction is
committed to the RDBMS.) One POSSIBLE way to get around that is to do
a Filter non-phased Push to a second form with data the you would us
in the Test4Dup logic. Then issue a Application-Release-Pending and
have your Test4Dup logic run on the target form for the Push action. I
think that will catch the second record even if the first parent
record is not yet committed to the RDBMS. (But I have not tested that
idea. Bugs may abound...)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 10/13/06, Grooms, Frederick W <[EMAIL PROTECTED]> wrote:

**

Sure ... You can do a simple Set Fields action to set a Display Only temp
field as an indicator.  A second filter then checks the indicator to see if
the value exists.

Example

Scenario:   Regular Remedy form called FormA with only default fields (plus
a 15 char display only field called zTmpDupID).  You want to make sure users
don't enter a short description twice.

Submit version
Filter 1 On Submit
Action 1:
Set fields Read value from FormA
Set Fields If:  'Short Description' = $Short Description$
No Requests Match Set to $NULL$
Any Requests Match Use First Matching
Set zTmpDupID = $Request ID$


Modify version
Filter 1 On Modify
Action 1:
Set fields Read value from FormA
Set Fields If:  'Short Description' = $Short Description$ and
'Request ID' != $Request ID$
No Requests Match Set to $NULL$
Any Requests Match Use First Matching
Set zTmpDupID = $Request ID$


Filter 2
If zTmpDupID != $NULL$ Show Error to prevent save


Hope this info helps
Fred

 
 From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sullivan, Neil G CTR USAF
AFRL/SNOX
Sent: Friday, October 13, 2006 8:08 AM
To: arslist@ARSLIST.ORG
Subject: Duplicate Records


**

Listers,

Is there any way possible to use workflow to check for duplicate records in
a form without using a unique index?  I can't use an index because some of
the values in the field will be null.

Any help is appreciated.

Neil "Sully" Sullivan
Remedy Developer/Administrator
AFRL/SNOX
Wright Patterson AFB, OH 45433
937-904-9788


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Re: ARServer 7.0.1 Upgrade Installer

[Shellman, David]

Axton,

If it's an upgrade and not a patch then this is the one that we were
also waiting for.  We had gotten an email on the 5th that noted the
release was going to be "within the next week."  I thought that there
would have been more of a formal announcement from BMC/Remedy.  At least
a note on the What's Hot on the Support web site given the Tech Alert:
Upgrade to ARS 7.0 Unicode is not yet possible note on the site.

Thanks,
Dave  

>Date:Thu, 12 Oct 2006 09:56:26 -0400
>From:Axton <[EMAIL PROTECTED]>
>Subject: Re: ARServer 7.0.1 Upgrade Installer
>
>7.0.1 was released at the beginning of the month.  This was not a
>patch, but an upgrade.  I was assuming this was the release that
>support/engineering keeps referencing every time I've spoken with them
>in the last few months.
>
>Axton Grams

Dave Shellman

Phone:  (717) 810-3687
Fax:(717) 810-2124
email:  [EMAIL PROTECTED]

tyco/Electronics
A tyco International LTD Company
MS 161-043
PO Box 3608
Harrisburg, PA 17105-3607

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Remedy Developers, Engineers, Administrators - opportunities with Time Warner Cable

[Lynn Romano]

My name is Lynn Romano and I am a Senior Recruiter with Time Warner Cable 
in Herndon, VA.  We currently have four full time opportunities within our 
Advanced Technology and Network Operations Groups for Remedy 
professionals.  I am sending this email with the intention of expanding my 
network within the Remedy community.  Although the level of these 
positions may not be right for you, I am hoping that you would pass my 
contact information on to anyone who may be a good person to network with 
further.  

Please note there is relocation assistance available for non-local 
candidates!  

For more information about these positions, please visit our website 
www.timewarnercable.jobs and search requisition #s 64493BR, 65763BR, 
5400BR, or 65401BR. 
 
Thank you in advance for your time. 
 

Regards, 
 
Lynn Romano
Sr. Recruiter, Talent Acquisition 
 
Time Warner Cable
13241 Woodland Park Road
Herndon, VA 20171
703.345.2580 Voice
571.230.2252 Cell
704-973-6120 Data (Right Fax)
[EMAIL PROTECTED] 

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Remedy Adminsitrator & Engineer/Developer positions with Time Warner Cable

[Lynn Romano]

My name is Lynn Romano and I am a Senior Recruiter with Time Warner Cable 
in Herndon, VA.  We currently have four full time opportunities within our 
Advanced Technology and Network Operations Groups for Remedy 
professionals.  I am sending this email with the intention of expand my 
network within the Remedy community.  Although the level of these 
positions may not be right for you, I am hoping that you would pass my 
contact information on to anyone who may be a good person to network with 
further.  

Please note there is relocation assistance is available for non-local 
candidates!  

For more information about these positions, please visit our  
www.timewarnercable.jobs and search requisition #s 64493BR, 65763BR, 
5400BR, or 65401BR. 
 
Thank you in advance for your time. 
 

Regards, 
 
Lynn Romano 
Sr. Recruiter, Talent Acquisition 
 
Time Warner Cable 
13241 Woodland Park Road 
Herndon, VA 20171 
703.345.2580 Voice 
571.230.2252 Cell
704-973-6120 Data (Right Fax) 
[EMAIL PROTECTED] 
 

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Re: Keystroke command

[Eric Cleereman (IT)]

Hi Dwayne,

If a menu is attached to a field where the display type is set as Drop-Down 
List, clicking the field will cause it to open the menu.  If a menu is attached 
to a field where the display type is set as Edit or Edit Masked, clicking the 
field will set focus to the field without opening the menu.

Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Dwayne Martin
Sent: Friday, October 13, 2006 8:14 AM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Keystroke command


I just noticed, in checking this out, that for some fields the
menu pops open as soon as you click in the data-space, and for
others it doesn't.

Any idea why?

Dwayne Martin
James Madison University

 Original message 
>Date: Thu, 12 Oct 2006 13:07:14 -0700
>From: Thad Esser <[EMAIL PROTECTED]>  
>Subject: Re: Keystroke command  
>To: arslist@ARSLIST.ORG
>
>   **
>   With focus in the field, ALT- or ALT-   arrow> works.
>   Thad
>   "Argue for your limitations, and sure enough,
>   they're yours."-- Richard Bach
>
>   "CLB Remedy"To arslist@ARSLIST.ORG 
>   <[EMAIL PROTECTED]>  cc 
>   Sent by: "Action Request   Subject Keystroke command   
>   System discussion  
>   list(ARSList)" 
> 
>  
>   10/12/2006 12:53 PM
>  
>   +-+
>   |  Please respond to  |
>   | arslist@ARSLIST.ORG |
>   +-+
>
>   **
>   Can anyone tell me if there is a keystroke command
>   that can be performed to get the drop down boxes
>   instead of clicking on the arrows?  
>   Thank you,
>   Stacie Jerden 
>   (562) 570-6738
>   [EMAIL PROTECTED]
>   __20060125___This posting was
>   submitted with HTML in it___
>
>   ***IMPORTANT NOTICE: This communication, including
>   any attachment, contains information that may be
>   confidential or privileged, and is intended solely
>   for the entity or individual to whom it is
>   addressed. If you are not the intended recipient,
>   you should delete this message and are hereby
>   notified that any disclosure, copying, or
>   distribution of this message is strictly prohibited.
>   Nothing in this email, including any attachment, is
>   intended to be a legally binding signature.***
>
>   __20060125___This posting was
>   submitted with HTML in it___

Dwayne Martin
Computing Support
James Madison University

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Re: ARERR 400 - form does not hold a form definition

[Charles Stoddard]

Thad,

I'm not sure if this will be the case for you or not, but when we had a similar 
problem (I'm not sure if we had the 400 error) it turned out that the time on 
the AR server was significantly off from the database.  I think it was like 
months (we were running on a VM), but once we changed the date, things started 
working for us again.

Don't know if it will help, but it's one more thing to look at

-Original Message-
From: "Thad Esser" <[EMAIL PROTECTED]>
To: "arslist@ARSLIST.ORG" 
Sent: 10/12/06 4:56 PM
Subject: Re: [ARSLIST] ARERR 400 - form does not hold a form definition

Below is the SQL log for when I created the form.  The thing I find odd is 
that I'm saving the form with a name like "xxxJunk", but the sql shows 
"Form07".  Indeed, a Form07 is created, although when I open it, the admin 
tool has to adjust the fields to "improve the view". 

schemaid in the control table was 606 before the save, and it was 607 
after, so it looks like that part is working as it should.  Do you 
guys/gals see anything else in these logs?

Thanks,
Thad
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach

SELECT checkInterval FROM servgrp_config
COMMIT WORK
SELECT name FROM servgrp_config
COMMIT WORK
SELECT schemaId FROM control
UPDATE control SET schemaId = 607
INSERT INTO arschema (name,schemaId, 
schemaType,coreVersion,timestamp,numFields,defaultVui,numVuis,nextId,maxStatEnums,owner,lastChanged,safeGuard,nextFieldId,upgrdVersion)
 
VALUES ('Form07',606,4,2,1160692477,0,'Default Admin 
View',0,1,0,'r610803','r610803','Q5ponDKxPvLxt6ZZ8xAWrAdnftlx8H79DFDedzb3S42Cmn7SyKYgh68JEledcnsOZWY4I1lX83kgt9ZjlRzsX9EmjQj12nvV',536870912,0)
SELECT version,smObjProp from arschema WHERE schemaId = 606
UPDATE arschema SET 
numVuis=1,safeGuard='PllpvbdeLHs3h6LBQgBZoQ2ok3qcyNzsRfbLihD0tr8btUl/HVZPnBs6BmNpna+3rXWcxG0q7L2w6ber493lFvc/ImxeLr4r',timestamp=1160692477,lastChanged='r610803'
 
WHERE schemaId = 606
INSERT INTO vui 
(schemaId,vuiId,vuiName,locale,vuiType,timestamp,owner,lastChanged) VALUES 
(606,536870912,'Default Admin View',NULL,1,1160692477,'r610803','r610803')
INSERT INTO field_dispprop (schemaId,fieldId,listIndex,vuiId,propShort) 
VALUES (606,NULL,0,536870912,'1\20\4\18\Default Admin View\')
SELECT 1 FROM control
COMMIT WORK
SELECT schemaId,memberA,memberB,options,queryShort,queryLong FROM 
schema_join WHERE schemaId=606 ORDER BY 1 ASC,2 ASC,3 ASC
SELECT schemaId,tableName,keyField,queryShort,queryLong FROM schema_view 
WHERE schemaId=606 ORDER BY 1 ASC
SELECT schemaId,vendorName,tableName FROM schema_vendor WHERE schemaId=606 
ORDER BY 1 ASC
SELECT schemaId,vuiId,vuiName,locale,vuiType,timestamp,owner,lastChanged 
FROM vui WHERE schemaId=606 ORDER BY 1 ASC,2 ASC
SELECT 
schemaId,fieldId,fieldType,timestamp,owner,lastChanged,datatype,fOption,createMode,defaultValue,fieldName
 
FROM field WHERE schemaId=606 ORDER BY 1 ASC,2 ASC
SELECT schemaId,fieldId,memberIndex,mfieldId FROM join_mapping WHERE 
schemaId=606 ORDER BY 1 ASC,2 ASC
SELECT schemaId,fieldId,extField FROM view_mapping WHERE schemaId=606 
ORDER BY 1 ASC
SELECT schemaId,fieldId,extField FROM vendor_mapping WHERE schemaId=606 
ORDER BY 1 ASC
SELECT schemaId,fieldId,rangeLow,rangeHigh FROM field_int WHERE 
schemaId=606 ORDER BY 1 ASC,2 ASC
SELECT schemaId,fieldId,rangeLow,rangeHigh,arprecision FROM field_real 
WHERE schemaId=606 ORDER BY 1 ASC
SELECT 
schemaId,fieldId,maxLength,menuStyle,qbeMatchOp,charMenu,pattern,fullTextOptions,isLong
 
FROM field_char WHERE schemaId=606 ORDER BY 1 ASC
SELECT schemaId,fieldId,fullTextOptions,isLong FROM field_diary WHERE 
schemaId=606 ORDER BY 1 ASC
SELECT 
schemaId,fieldId,enumStyle,maxEnum,schemaName,serverName,nameField,numberField,queryShort,queryLong
 
FROM field_enum WHERE schemaId=606 ORDER BY 1 ASC
SELECT schemaId,fieldId,enumId,value FROM field_enum_values WHERE 
schemaId=606 ORDER BY 1 ASC,2 ASC,3 ASC
SELECT schemaId,fieldId,maxSize,attachType FROM field_attach WHERE 
schemaId=606 ORDER BY 1 ASC
SELECT schemaId,fieldId,rangeLow,rangeHigh,arprecision FROM field_dec 
WHERE schemaId=606 ORDER BY 1 ASC
SELECT schemaId,fieldId,rangeLow,rangeHigh,arprecision,funcCurr,allowCurr 
FROM field_curr WHERE schemaId=606 ORDER BY 1 ASC
SELECT 
schemaId,fieldId,numColumns,maxRetrieve,tfSchema,tfServer,queryShort,queryLong,sampleServer,sampleSchema
 
FROM field_table WHERE schemaId=606 ORDER BY 1 ASC
SELECT schemaId,fieldId,parent,dataField,colLength,dataSource FROM 
field_column WHERE schemaId=606 ORDER BY 1 ASC
SELECT schemaId,fieldId,maxLength FROM field_view WHERE schemaId=606 ORDER 
BY 1 ASC
SELECT schemaId,fieldId,maxLength,isLong FROM field_display WHERE 
schemaId=606 ORDER BY 1 ASC
SELECT schemaId,fieldId,minDate,maxDate FROM field_date WHERE schemaId=606 
ORDER BY 1 ASC
SELECT schemaId,fieldId,vuiId,propShort,propLong FROM field_dispprop WHERE 
schemaId=606 ORDER BY 1 ASC,2 ASC,3 ASC
SELECT schemaId,fieldId,groupId,permission FROM field_permissions WHERE 
schemaId=606 ORDER BY 1 AS

Re: Duplicate Records

[Grooms, Frederick W]

Title: Duplicate Records
**



Sure ... You can do a simple Set Fields action to set a 
Display Only temp field as an indicator.  A second filter then checks the 
indicator to see if the value exists.
 
Example
 
Scenario:   Regular Remedy form called FormA with 
only default fields (plus a 15 char display only field called zTmpDupID).  
You want to make sure users don't enter a short description 
twice.
 
Submit version
    Filter 1 On Submit
    Action 1:  
    Set 
fields Read value from FormA
    
Set Fields If:  'Short Description' = 
$Short Description$
    
No Requests Match Set to 
$NULL$
    
Any Requests Match Use First 
Matching
    Set zTmpDupID = $Request ID$
 

Modify version
    Filter 1 On Modify
    Action 1:  
    Set 
fields Read value from FormA
    
Set Fields If:  'Short Description' = 
$Short Description$ and 'Request ID' != $Request ID$
    
No Requests Match Set to 
$NULL$
    
Any Requests Match Use First 
Matching
    Set zTmpDupID = $Request 
ID$
 
 
Filter 2
    If zTmpDupID != $NULL$ Show Error to prevent 
save
 
 
Hope this info helps
Fred


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sullivan, Neil G 
CTR USAF AFRL/SNOXSent: Friday, October 13, 2006 8:08 
AMTo: arslist@ARSLIST.ORGSubject: Duplicate 
Records
** 

Listers, 
Is there any way possible to use workflow to check 
for duplicate records in a form without using a unique index?  I can't use 
an index because some of the values in the field will be null.
Any help is appreciated. 
Neil "Sully" Sullivan Remedy Developer/Administrator AFRL/SNOX Wright Patterson AFB, OH 
45433 937-904-9788  
 
__20060125___This posting was submitted with HTML in it___

Duplicate Records

[Sullivan, Neil G CTR USAF AFRL/SNOX]

Title: Duplicate Records
**






Listers,


Is there any way possible to use workflow to check for duplicate records in a form without using a unique index?  I can't use an index because some of the values in the field will be null.

Any help is appreciated.


Neil "Sully" Sullivan

Remedy Developer/Administrator

AFRL/SNOX

Wright Patterson AFB, OH 45433

937-904-9788




__20060125___This posting was submitted with HTML in it___

Re: Merges Vs. Submit and Modify for Filters

[Carey Matthew Black]

And as an added bonus...

If you also export 'Last modified by' and 'Modified Date' fields then
the change to the record will not update those fields. So the data can
be updated without stomping on those values if you want to via a MERGE
action. ( This however is not possible if you take the workflow
approach as that is a MODIFY action.)

HTH.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 10/13/06, Kemes, Lisa <[EMAIL PROTECTED]> wrote:

Cindy,

It's really easy, I just create a file with the Request ID in one column
and then the info that needs to be changed in the other columns.  Save
it to a .csv file and then use the Import Tool.

You have to change your preferences (in the Import Tool) to "Update Old
Record with New Record's Data."

This is extremely helpful when we need to make a lot of changes to
multiple fields.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cindy Sapochetti
Sent: Friday, October 13, 2006 8:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Merges Vs. Submit and Modify for Filters

Hi Lisa -

Can you tell me how you are able to update through an import?  In
reading this post, I'm interested in trying to figure out what you're
doing b/c we have a number of instances where an update through a
straight import would come in handy.

Or - are you importing a file and handling your data matching via
workflow?

Just curious - thx.


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Re: Merges Vs. Submit and Modify for Filters

[Kemes, Lisa]

Cindy,

It's really easy, I just create a file with the Request ID in one column
and then the info that needs to be changed in the other columns.  Save
it to a .csv file and then use the Import Tool.

You have to change your preferences (in the Import Tool) to "Update Old
Record with New Record's Data."  

This is extremely helpful when we need to make a lot of changes to
multiple fields.

Lisa 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cindy Sapochetti
Sent: Friday, October 13, 2006 8:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Merges Vs. Submit and Modify for Filters

Hi Lisa - 

Can you tell me how you are able to update through an import?  In
reading this post, I'm interested in trying to figure out what you're
doing b/c we have a number of instances where an update through a
straight import would come in handy.

Or - are you importing a file and handling your data matching via
workflow?

Just curious - thx.


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Error in identification process in recon engine

[Sergio Feito]

**
Hello,Has you given a similar error in an reconlliation job log?[Fri Oct 13 14:17:24 2006] [DETAILS] [TID: 002574]  : Getting attribute values for  <1> instances[Fri Oct 13 14:17:24 2006] [ ERROR ] [TID: 002574]  : Failed in getting parents for instance  of class  ::
[Fri Oct 13 14:17:24 2006] [ ERROR ] [TID: 002574]  :     ARERR[120002] La clase no existe.[Fri Oct 13 14:17:24 2006] [ ERROR ] [TID: 002574]  :     AROS_WEAK_RELATIONSHIP:AROS_WEAK_RELATIONSHIPIf you have had an error similar, please reply me, I cannot find anything similar in the support web knowledge base or the arslist.
Thank you very much.AIX 5.3 + ORACLE 9i + ARS 6.3 + ITSM 6.0 + CMDB 1 patch2
__20060125___This posting was submitted with HTML in it___

OT:Re: Keystroke command

[Dwayne Martin]

I just noticed, in checking this out, that for some fields the
menu pops open as soon as you click in the data-space, and for
others it doesn't.

Any idea why?

Dwayne Martin
James Madison University

 Original message 
>Date: Thu, 12 Oct 2006 13:07:14 -0700
>From: Thad Esser <[EMAIL PROTECTED]>  
>Subject: Re: Keystroke command  
>To: arslist@ARSLIST.ORG
>
>   **
>   With focus in the field, ALT- or ALT-   arrow> works.
>   Thad
>   "Argue for your limitations, and sure enough,
>   they're yours."-- Richard Bach
>
>   "CLB Remedy"To arslist@ARSLIST.ORG 
>   <[EMAIL PROTECTED]>  cc 
>   Sent by: "Action Request   Subject Keystroke command   
>   System discussion  
>   list(ARSList)" 
> 
>  
>   10/12/2006 12:53 PM
>  
>   +-+
>   |  Please respond to  |
>   | arslist@ARSLIST.ORG |
>   +-+
>
>   **
>   Can anyone tell me if there is a keystroke command
>   that can be performed to get the drop down boxes
>   instead of clicking on the arrows?  
>   Thank you,
>   Stacie Jerden 
>   (562) 570-6738
>   [EMAIL PROTECTED]
>   __20060125___This posting was
>   submitted with HTML in it___
>
>   ***IMPORTANT NOTICE: This communication, including
>   any attachment, contains information that may be
>   confidential or privileged, and is intended solely
>   for the entity or individual to whom it is
>   addressed. If you are not the intended recipient,
>   you should delete this message and are hereby
>   notified that any disclosure, copying, or
>   distribution of this message is strictly prohibited.
>   Nothing in this email, including any attachment, is
>   intended to be a legally binding signature.***
>
>   __20060125___This posting was
>   submitted with HTML in it___

Dwayne Martin
Computing Support
James Madison University

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Re: Merges Vs. Submit and Modify for Filters

[Cindy Sapochetti]

Hi Lisa - 

Can you tell me how you are able to update through an import?  In reading 
this post, I'm interested in trying to figure out what you're doing b/c we 
have a number of instances where an update through a straight import would 
come in handy.

Or - are you importing a file and handling your data matching via workflow?

Just curious - thx.

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Re: ARERR 400 - form does not hold a form definition

[Carey Matthew Black]

Thad,


From what I understand about how ARS creates a new form the process is

roughly something like this


get the next schemaId value.
Insert a "form" named "FormN" (01 is the norm, but you must have
01..06 so it went with 07).
Then all the "non-default" properties are set for "Form07" then at the
end a "Rename" is done to move the name from "Form07" to what ever you
called it in the Admin Tool.


I would also try to rename a form and see what happens then too.

And on your dev server (that is working normally) repeat actions there
and compare the SQL logs. That will most likely produce a Red Flag for
what is NOT happening on prod.



The root of this is likely very easy and centered around the "form" meta data.

You might have issues like:
 The server things Form01..06 exist but they do not and it chokes
because it tries to update it's cache and fails(something goes bang)
to do so.
  Their is a VUI/field definition for an arschemaId that does not
exist and ...bang...

The hard part is you are well beyond what most of us can trouble shot
from this end of emails. :( And your Prod server is where the problem
is, but your Dev server is "Happy".

You also mentioned that your problems started with an import to the
production server. what likely happened is that you tripped over a
failure in ARS to be fully backwards compatible (or some other subtle
thing) that you may not be able to fully duplicate. It might even have
been something like the ARS server lost it's connection to the RDBMS
during the object import and only part of the objects got there. Which
might explain why the server thinks there are Form01..06 out there
somewhere.

I doubt BMC Level 1 Tech support will be of much help, but you should
already be hammering them for help too.

Good luck.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

On 10/12/06, Thad Esser <[EMAIL PROTECTED]> wrote:

**
Below is the SQL log for when I created the form.  The thing I find odd is that I'm saving the form with a 
name like "xxxJunk", but the sql shows "Form07".  Indeed, a Form07 is created, although 
when I open it, the admin tool has to adjust the fields to "improve the view".

schemaid in the control table was 606 before the save, and it was 607 after, so 
it looks like that part is working as it should.  Do you guys/gals see anything 
else in these logs?

Thanks,
Thad
 "Argue for your limitations, and sure enough, they're yours."-- Richard Bach





Thad,

 My first though would be to turn on SQL logs as you try to create a
 new form. Then pick through the log and see what the ARS server is
 doing before it gives the error. It may be subtle to find, but I would
 hope that the SQL log would show you what is going on.

 --
 Carey Matthew Black
 Remedy Skilled Professional (RSP)
 ARS = Action Request System(Remedy)

 Love, then teach
 Solution = People + Process + Tools
 Fast, Accurate, Cheap Pick two.


 On 10/12/06, Thad Esser <[EMAIL PROTECTED]> wrote:
 > **
 > Hello,
 >
 > Recently, when trying to import a def file, we started getting an ARERR 400.
 >  After searching the archives, I found where someone else had the same
 > issue, but I didn't see that a solution was posted.  Based on that
 > conversation, I tried just creating a new regular form, with no
 > modifications and saving it.  On save we get the following error:
 >
 > The following item was not imported : xxxjunk (ARERR 55)
 > The file specified for a form does not hold a form definition (ARERR 400)
 >
 > This is on our production server and doesn't happen on our dev server.  Does
 > anyone have any suggestions on where to start?
 >
 > Server: ARS 6.3, no patch
 > Oracle: 9.2.0.6
 > OS: Win2k, sp4
 >
 > Thanks,
 >  Thad


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