Hi all,
I am getting very close to the upgrade originally posted about on 4/19/06.
I have most of my customizations done, I have been migrating data. The
database is looking good.
It occurred to me that I will not have the file structure, binaries and
help files on my production server since
**
Or you could try the CVS proxy plug-in for SCC. (SCC is Microsoft's API/protocol for SourceSafe.) I've played with it on development AR servers, and it works OK. I've never tried it for extended periods or on production servers. Still, it's a nice little tool... http://www.pushok.com/soft_
**
Balaji,
Good luck! ;)
In short, you would have to
export each object into a def file and Checkout/Commit via command line or IDE
(i.e., WinCVS). This is a place where Remedy/BMC just falls short…
Matt
White Consulting, Inc.
From: Action R
**
Alex,
We integrated using a custom
app that is telephony aware and uses the API to speak with Remedy.
However, as our proof of
concept we used the mid-tier to get us going – you can pass as many
parameters as you wish to Remedy.
Let me know
**
Alan,
What
do you mean by create and write an Oracle Date type field from Remedy?
Are
you saying that you want to do this on the fly within ARS?
Matt White
White Consulting, Inc.
From: Action Request
System discussion list(ARSList) [mailto
**
If so, how is it done?
Alan E (Nick) Nicoll
DocuSP Problem System Administrator
Xerox Corporation
Xerox Centre
Drive, MS: ESC1-615
El Segundo, CA 90245
Phone 310 333-5081 Internal 8*823-5081
Fax 310 333-6898
[EMAIL PROTECTED]
XEROX
Technology Document Management
**
Are you trying to use the example scripts? They weren't
updated for the new API, so several of them don't work.
Look at the ARSperl documentation for the calls. The
ars_GetListEntry and ars_GetListEntryWithFields are wrong.
The new API requires an additional argument to support
chunkin
Title: RE: Send event woes...
**
William:
And that PERFORM-ACTION-APPLY was calling to save data to the database.
Yes, a COMMIT CHANGES from the Child to the Parent will just do a 'push' of data back onto the parent form. However, this is NOT true with the parent form, as this will cause
I just tested this and Commit Changes does not actually save to the database.
All it does is pass the "On Close" field mappings originally specified in the
"open window" action back to the parent form.
If it always saved to the DB the action wouldn't be available in Display only
forms, etc.
H
Title: RE: Send event woes...
**
William:
A commit changes action will ALWAYS save to the database unless there is an error (pattern mis-match, value not within specified allowed values, etc.) I suspect there is a Commit Changes action somewhere that is fired off on the parent form.
James
Possibly ? I'll have to look.
Shouldn't that just send values to the parent form though? And not the DB?
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
-Original Message-
From: Action Request System discussion list(ARSList) on beha
Title: RE: Send event woes...
**
You wouldn't happen to have a stray COMMIT CHANGES in the mix somewhere, would you?
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Wednesday, July 12, 2006 3:07
I'm using a simple event to send a message from a child window to a parent
window.
The event is done after a "Save" button is pushed on the child window. When
the event is received by the parent window all that happens is a guide is
called. In this guide there are 8 active links that do ONLY
That worked !
Thanks Ron!!!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Fariss
Sent: July 12, 2006 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: DDE.INI
Tyrone,
We are still running vers 5.1.2, and this m
Tyrone,
We are still running vers 5.1.2, and this might be version specific, but I
have found that the dde.ini file will ONLY execute from:
C:\Program Files\AR System\Home (our client installation path).
I had several problems until I made sure that this was the dde.ini file and
path that I
Hi
Customer support 5.06 users
I am trying to create interaction from Agent Console via AL push fields
action.
Logs shows me push field started
1: Push Fields
To Schema SPRT:Interaction on Server @
But no activity record is created in SPRT:Interaction. I created GUID
b
**
The excel path is correct, but thank
you.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad
EsserSent: July 12, 2006 12:16 PMTo:
arslist@ARSLIST.ORGSubject: Re: Question:
DDE.INI
** Also, if you literally did a copy
and paste, you'll
Title: RE: "Fixed" Date Time
**
Heath:
You can try. We are very restricted as to which
attachments will make it through.
James McKenzie
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Land CTR Donald
HSent: Wednesday, July 12, 2006 10:31 AMTo
Title: RE: ARERR 405 exporting Display Only form to .def file
**
Don:
Zip them up and try to send them to me in a private message. I've edited .defs before and have some experience doing so.
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList)
Title: RE: "Fixed" Date Time
**
James,
When I
view the Status History on the Menu in remedy, I only see Status
Enumerated "NEW". I do not show any of the other status that the ticket
went through. The only place that I see all the status, is on the History
tab inside the Remedy Ticket.
Hello (James, Ron, et al.),
Well, I guess I spoke too soon. I did manage to import the form with the
modified field ID but none of the related Active Links will import, so the
workflow is dead. I'm guessing that this is also related to the errant core
field ID on the form (but that's only a gues
Title: RE: Finding Cursor Position in a Field
**
Hi Norm
Using a menu on the field set to append is
even easier to do. I was using a toolbar menu and OLE, but your way seems to
work too.
Remedy – seven different ways to
skin a cat
Regards
David Sanders
Remedy Solution Ar
Title: RE: "Fixed" Date Time
**
Heath:
This field is available and can be used in workflow. However, this field DOES not show on the form. If you want to look at its current value for any available action, click on View->Status History from the menu.
James McKenzie
__
**
I assume this is an interactive application.
ie an agent will be at a workstation who will 'deal' with this item. If
this is the case then you could use the Remedy User COM API. There is a
COM object model - you can automate the Remedy user tool just as you would
automate Word for exam
Title: RE: "Fixed" Date Time
**
James,
This
is exactly what I am looking for, but I do not show that field. Any
idea where I can find it?
Heath
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J
C-E LCMC HQISEC/L3Sent: Wednes
Title: RE: Finding Cursor Position in a Field
**
As the Guiness beer guys would say: "BRILLIANT!"
Just use a menu with the APPEND feature
turned on! Duh! Thanks, Dave...why didn't I think of that?
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.O
Title: RE: Finding Cursor Position in a Field
**
For those who have this problem, try
downloading from http://www.westoverconsulting.co.uk/downloads/xBusTimeTest.zip
A few further thoughts for enhancements
– rather than just typing in at the cursor position, you could add some
extra
Ty,
I've dug this very old copy of a DDE.ini file out of my archives...see if
it's
any good to you...
The only differences I can see is the order of the lines in the file and the
'Command1' paramter:
[WRITE]
Application = WRITE
Path = C:\WINDOWS\WRITE.EXE
Topic = System
Format = TAB
XFRDATA =
Title: RE: "Fixed" Date Time
**
Heath:
That will contain the time when the Status field was last set to "Fixed". Is this what you were looking for?
James Mckenzie
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Be
Title: RE: "Fixed" Date Time
**
James,
I do
have a field named Status_History.Fixed.Time.
Heath
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J
C-E LCMC HQISEC/L3Sent: Wednesday, July 12, 2006 12:39To:
arslist@ARSL
Title: RE: Finding Cursor Position in a Field
**
David:
This will not make it past the DoD directed attachment
filters.
James McKenzie
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David
SandersSent: Wednesday, July 12, 2006 9:42 AMTo:
ar
**
Question - anyone
know of an ar.cfg entry that would allow me to name which ARS DB I want to
attach to? I have one (ARSystem6) with an ARS 7/ITSM 6 combination, and
the other (ARSystem) with an ARS 7/ITSM 7 combination. I know I can detach
the unused DB, but I'm trying to make that task
Title: RE: "Fixed" Date Time
**
Heath:
You can pull this from the Status History.
Status_History.Fixed.Time should do it.
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Land CTR Donald H
Sent:
**
Actually, I didn't know about that diagram
until after I had created my own Visio. I was sharing it with a coworker
and she said, "Oh, I have this...". Oh well, at least I
have a better understanding of the details now. I still think my
Visio is easier to read than the one in that KB, and it
Help needed..
I am trying to run a Crystal Report and pull the Date and Time that a
Remedy ticket was placed in "Fixed" status. I can not find where this
field is at. Please can anyone help.
Remedy Version 4.05.01
Crystal Reports Version 9
Thanks in Advance,
Heath
__
Thanks Chris - I put the ] in, however, still getting the same error.
Ty
Chris Williams <[EMAIL PROTECTED]> said:
> Tyrone,
> Make sure you've got a closing square bracket around the
first "excelrecord" tag:
>
> [excelrecord]
> Path=c:\excel\excel.exe
> Application=excel
> Topic=system
> Fo
**
Also, if you literally did a copy and
paste, you'll probably need to update your path so that it points to the
actual location of excel.exe.
Thad
"Perfection is achieved, not when there is nothing more to add, but
when there is nothing left to take away."
- Antoine de Saint-Exupéry
"Chris
Title: "Fixed" Date Time
**
Help needed……
I am trying to run a Crystal Report and pull the Date and Time that a Remedy ticket was placed in "Fixed" status. I can not find where this field is at. Please can anyone help.
Remedy Version 4.05.01
Crystal Reports Version 9
Respectfully Sent
Tyrone,
Make sure you've got a closing square bracket around the first "excelrecord"
tag:
[excelrecord]
Path=c:\excel\excel.exe
Application=excel
Topic=system
Format=TAB
...
HTH
Chris.
> I copied and pasted the example from the help file for DDE.INI. However,
> when I run it from Remedy User
Greetings...
I have been "away" from the list for a while and so have not been very
responsive to questions and inquiries about User+ (Strong Password).
I have awoke from my long slumber and will try to help anyone with any
issues with User+.
Feel free to email me off list with your questions\
I copied and pasted the example from the help file for DDE.INI. However,
when I run it from Remedy User 6.00.01 I get the following error message:
The format for the application section in dde.ini is invalid - you can
specify CSV or TAB for format. (ARERR 1883).
Can someone tell me why I am ge
Title: RE: Finding Cursor Position in a Field
**
Yes, that's what I'm trying to do. I'm building an app that generates HTML on the fly, and I want to allow the user to be able to insert bold, italics, bulleted lists, etc. into the text by clicking a button--very much like HTML editors you see
I can imagine being able to do so in a browser using
Javascript, but not on windows client.
What is it you wish to do? Insert text at the cursor
position? I once tried to do exactly that, but I
couldn't. I was able to get around it and build a
workable solution that didn't require me to know the
p
**
Angus
Basically I am looking to pull the
employee ID and company data that comes through the IVR system so that we can
pull into Remedy to pop the customer’s info inside the ticket. We are
using ITSP 4.0…
Any advice would be greatly appreciated
Alex
From: Action R
Hi,
I had found this one also, but, ServiceWare won't
cough it up. They want to keep it internal.
Thansk,
Troy
--- Michiel Beijen <[EMAIL PROTECTED]> wrote:
> Don't know if this google link works, but for me it
> was the top result
> when I searched for Serviceware and Def. It talks
> about
BINGO!! The ARTCPPORT was the answer. A number of weeks ago, I was
trying to use SSH Port forwarding through a UNIX box and in order to make
it work I had to set the ARTCPPORT to my forwarded port. Naturally it is
not a port that is literally referenced anywhere else.
Since I've been worki
**
Richard,
I think it might be a little late, but the diagram Thad is referring to is in the article KM 11728.
HTH
Srinivas.
On 4/17/06, rdawg <[EMAIL PROTECTED]
> wrote:
Thad,Great flowcharting! Can you diagram that for me though? I need simplevisualsI keed! I keed!
As you can probably
Hello!
Is there a server-side way to disable / hide the home page button in ARS
6.3?
Mark
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
**
Hello, I want to integrate remedy with CVS. Has any one does this integration before and can you pls share details as how to go about it. regards Balaji
Do you Yahoo!? Everyone is raving about the all-new Yahoo! Mail Beta.
__20060125___This posting was subm
Hi Frank,
You could try to simpy search for the httpd.conf by run the following
statement as root:
find / -name httpd.conf
George
On 7/12/06, Remedy Developer <[EMAIL PROTECTED]> wrote:
**
Hi,
I am using ARS6.3 on Sun Solaris(Sparc 9). I have installed Jdk
1.4.2.12 and also set the corre
**
Hi,
I am using ARS6.3 on Sun Solaris(Sparc 9). I have installed Jdk 1.4.2.12 and also set the correct path. I had apache pre-installed in the system and it is also running fine. But i find that there is no conf directory in apache installation directory. I installed Apache
2.0.49 successfu
Thank you Chris!
Before I got you answer I found on support web some patches and solution for me
in it. Thank you again for helping.
---
С уважением, With best wishes,
Вербовик Максим Maxim Verbovik
Дивизион программных решений
**
What exactly are you looking to do? Surely if
you pop a Remedy screen from an IVR you are going to get a LOT of
screenpops?
DDE is very naff. Wouldn't recommend.
There are other ways.
Angus
- Original Message -
From:
Gray,
Alexander
Newsgroups:
public.re
Hi Maxim,
Have you installed any of the patches available for Asset Management 6.0?
If you haven't got this filter then it must have come form a Patch.
According to my archives, Patch 1413 for AM 6.0 contains these filters to fix
Known
Issue SW00217521.
I think this was also rolled into the Asse
**
We had an issue with changes to the firewall policy (Black Ice) which got rolled out - it didn't affect Remedy (thankfully), but did effect some other applications.
Of course, you can try pinging the server, both by IP address and name to determine where the problem lies.
Regards
Dave
On 11/0
Hi Chris,
I checked AM 6.0, CMDB 1.0 and CMDB 1.1p3 workflow sources and my existing
database. I found only 3 filters: AIAST:INV-All_CreateStorageRelation2,
AIAST:INV-All_CreateStorageRelation1,
AIAST:INV-All_CreateStorageRelation0. The filter
AIAST:INV-All_CreateStorageRelation2_SystemsComponen
**
Axton,
I think you may have misunderstood my reaction when they mentioned the debug binary ;)
It was something I'd been actively requesting for several days prior to them finally thinking up the idea :-)
Stephen
On 11/07/06, Axton Grams <[EMAIL PROTECTED]> wrote:
The debug binary will tel
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