Hi Listers,
I believe this is defect in SRM 7.6.04 SP2 and fixed in SP4.
Scenario : Attachment added from fulfillment request in not accessible from
Request Entry console (SRS:ServiceRequestConsole), where as the same can be
opened from Request Details tab(SRS:RequestDetails form).
When we clic
work
order then the requester is not able to open the attachment from the Request
entry console.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of vaibhav wadekar
Sent: Tuesday, 16 April 2013 4:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM Issue
Hello Raj,
What Patch level you are on for SRM 7.6.04, We have seen such issue with
unpatch version of 7.6.04 and all of them got corrected in 7.6.04 sp4. Also
when you adding an attachment, do you select the internal or Public? when
you select public (radio button), it will be display within ac
So can you go into more detail on "not visible" to them? Do they see
the activity log entry and then the attachment table? Do they then
click on it and then nothing happens? Or a window opens and nothing is
displayed? What browser are you using and did you try a different
browser?
Sent from my iPh
Hi Tauf ,
We have SRM with version 7.6.04 and here external means the clients
using SRM through internet and when they tried to open attachments of
their own requests it is not visible to them. I have tried your
suggestion every thing looks fine. I am not getting what is the problem.
Thanks,
Raj,
More info needed. Start with version.
Then, what does external mean? Are these people who have access to
remedy and SRM? Are they coming in through the internet? Are they
looking at their own requests?
Here's a few things that cause attachment issues sometimes:
1: Make sure pop up blockers are
Hi,
I am facing the following issue,
In SRM external customer users are unable to view attachments in the
activity log.
Thanks in advance.
Regards,
Rajkumar
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Correction "KA331904"
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Hello,
This looks like an edited version of BMC KA360782.
Cheers,
John
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From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mohamed Abdelaziz
Sent: Thursday, November 01, 2
Hello,
As part of SRDs migration, I migrated all records we have in CFG
Configuration AIF form from Dev to QA using arx format. Then, migrated all
SRDs and related workflow. Now, everything seems to be working fine except
when attempting to open an SR in "Draft", I receive ARERR 150 A server na
what is displayed on Request Entry Console) and if needed, you can add
more fields and a simple set fields filter action to populate the
information.
Thanks
Mahesh
On Fri, Dec 9, 2011 at 11:33 AM, Veeral Oza wrote:
> **
>
> Hi All,
>
>
>
> Need some help to figure out an SRM is
e.com/watch?v=ANPsHKpti48
-John
On Fri, Dec 9, 2011 at 11:33 AM, Veeral Oza wrote:
> **
>
> Hi All,
>
>
>
> Need some help to figure out an SRM issue.
>
> ARS 7604 SP2
>
> ITSM 7604 SP2
>
> SRM 7604 SP2
>
>
>
> As seen in the attached screen sho
/27/2011 10:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM issue with Incident SRDs
I just ran into this today. This is by design since the incident was created
from a Service Request. You shouldn't hard code anything. A true incident "User
Service Restoration" should be created di
riginal Message-
From: Chowdhury, Tauf [mailto:tauf.chowdh...@frx.com]
Sent: Monday, September 26, 2011 3:30 PM
Subject: Re: SRM issue with Incident SRDs
Maria,
I've seen this issue and what I've had to do is hard code the mapping for that
field within your AOT after you relate the template
se are not available out of
the box. (Don't ask why) :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Maria Calabrese
Sent: Tuesday, September 27, 2011 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM issue with I
I though about doing it that way, but the Incident type is not a field
available in the AOT for me to map and set.
Do you recall if you were on SRM 7.6.4? this is the version that we're on.
Thanks for any addiitonal help you can provide.
Maria Calabrese
Bose Corporation
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Maria Calabrese
Sent: Monday, September 26, 2011 2:49 PM
To: arslist@ARSLIST.ORG
Subject: SRM issue with Incident SRDs
Currently working on the implementation of SRM 7.6.4 (within the ITSM suite)
I am setting up Service Request
Currently working on the implementation of SRM 7.6.4 (within the ITSM suite)
I am setting up Service Request Definitions for Incidents. So far I have done
the following:
Created an Incident template, which sets the Incident type to "User Service
Restoration"
Created an AOT and registered the
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Christine
Sent: Friday, July 23, 2010 12:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM issue
Prasanth,
I've had this happen in the past and it took me a bit to find the fix fo
Look into the records in "CAI:Events" and see the value for Return Code and
Return Message.
Thanks
Mahesh
On Thu, Jul 22, 2010 at 11:26 AM, Prasanth Prabhakaran (UST, IND) <
prasanth.prabhaka...@ust-global.com> wrote:
> **
>
> Hi,
>
>
>
>We are facing a strange issue with SRM, sometimes INC a
2, 2010 12:26:36 PM
Subject: SRM issue
**
Hi,
We are facing a strange issue with SRM, sometimes INC and WO are not
creating
and sometime WO is creating but INC is not. Anybody know what is the reason ?
Thanks and Regards,
Prasanth,
I've had this happen in the past and it took me a bit to find the fix
for our environment. Below is how I have our environment working. I
should say I have this working without official training or much
Remedy experience. There may be a better way to do this.
The SRD has Nav Cats 1, 2 a
(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Prasanth Prabhakaran (UST,
IND)
Sent: Thursday, July 22, 2010 12:27 PM
To: arslist@ARSLIST.ORG
Subject: SRM issue
Hi,
We are facing a strange issue with SRM, sometimes INC and WO are not
creating and sometime WO is creating but INC is not
Hi,
We are facing a strange issue with SRM, sometimes INC and WO are not
creating and sometime WO is creating but INC is not. Anybody know what
is the reason ?
Thanks and Regards,
Prasanth.p
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