;User questions and discussions about OTRS.'
Betreff: [otrs] OTRS configuration
Hi,
Can we add numbers to the customized ticket states?
For instance
Can I have added new ticket states as
1.New
2.Acknowledged
3.Waiting
4.Completed
5.Closed...
Is this valid??
Regards
Ni
On Mon, 9 Jan 2012 11:58:02 +0530, "Nikhil Joshi"
wrote:
> Hi,
>
>
>
> Can we add numbers to the customized ticket states?
>
>
>
> For instance
>
> Can I have added new ticket states as
>
> 1.New
>
> 2.Acknowledged
>
> 3.Waiting
>
> 4.Completed
>
> 5.Closed...
>
>
>
> Is this va
Hi,
Can we add numbers to the customized ticket states?
For instance
Can I have added new ticket states as
1.New
2.Acknowledged
3.Waiting
4.Completed
5.Closed...
Is this valid??
Regards
Nikhil Joshi
Pune
--
You just asked a similar question and I said it couldn't be done, please
don't repeat questions.
To search for tickets use the search function, you could select the state
and the queue and then save the search as a template to reuse again, though
the caveat is that the search templates have to be
Hi,
I have configured OTRS with the following specification.
1) I have customized queues
a. X-queue
b. Y-queue
2) Customized Ticket states
a. New
b. Open
c. In process
d. Waiting
e. Closed
And I want to filter the queue base
eues.
>
> How to configure that?
>
> ** **
>
> Thanks and Regards
>
> Nikhil Joshi
>
> ** **
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Steven Carr
> *Sent:* Tuesday, January 03, 2012 2:33 PM
> *To:* User q
: User questions and discussions about OTRS.
Subject: Re: [otrs] OTRS configuration
It should do that already. Have you gone into your Preferences and selected
which Queues you want to see in your "My Queues" page?
Steve
On 3 January 2012 05:39, Nikhil Joshi wrote:
Hi,
I have
It should do that already. Have you gone into your Preferences and selected
which Queues you want to see in your "My Queues" page?
Steve
On 3 January 2012 05:39, Nikhil Joshi wrote:
> Hi,
>
> I have configured the OTRS and I want to customize it according to my need.
>
>
> ** **
>
>
Hi,
I have configured the OTRS and I want to customize it according to my need.
How to configure the following.
1.I want to see only the tickets which are in process or which are in new
state, in the agents queueview.
Regards
Nikhil Joshi
Webdynpro Consultant
ArchitectSAP Solutions
It's a long story on fedora to correctly install them. Sometime,
either if you are convinced that they are installed (via RPM for
example mod_perl exists and mine was installed), then the system does
not see them.
My solution was to run
perl -MCPAN -e shell
and manually install modules such as
Hi all!
I started to configure otrs on a fedora 9 core.
In the admin section, on the support assessment, I've 3 critial things on the
webserver:
Webserver:
Check if the system use Apache::DBI.
Apache::DBI should be used to get a better performance (pre
establish database connec
Stephen
> *Envoyé :* vendredi 14 septembre 2007 03:53
> *À :* otrs@otrs.org
> *Objet :* [otrs] OTRS Configuration
>
> Hi I am pretty new to this program and we would like to set up the
> OTRS software to allow our Active Directory users to login with their
> current usernames an
ROTECTED] De la part de Howey, Stephen
Envoyé : vendredi 14 septembre 2007 03:53
À : otrs@otrs.org
Objet : [otrs] OTRS Configuration
Hi I am pretty new to this program and we would like to set up the OTRS
software to allow our Active Directory users to login with their current
usernames and p
Hi I am pretty new to this program and we would like to set up the OTRS
software to allow our Active Directory users to login with their current
usernames and passwords that they use to login to the workstations. I
am not very comfortable going in and changing the perl files. But it
looks like yo
Any Response ???
Thanks,
Shrinivas.
Original Message
Subject: RE: [otrs] OTRS Configuration
From:[EMAIL PROTECTED]
Date:Mon, May 14, 2007 11:24 am
To: "Maurice James Ny" <[EM
EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> [EMAIL PROTECTED]
> Sent: Wednesday, May 09, 2007 6:38 AM
> To: otrs@otrs.org
> Subject: [otrs] OTRS Configuration
>
> Hi,
>I have configured,installed OTRS on my machine.Now I have exim and
> fetchmail installed on m
What operating system are you running? I ran into the same problem and I
think I may have the solution
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Wednesday, May 09, 2007 6:38 AM
To: otrs@otrs.org
Subject: [otrs] OTRS
Hi,
I have configured,installed OTRS on my machine.Now I have exim and
fetchmail installed on my machine.How to integrate the Exim for
outoging mail and Fetchmail for incoming mail/queue ?
I have installed the "Apache2::Reload" perlmodule for apache2 but the
"Package Manager" of Admin link is
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